WebsiteSmart™ 2.0 Quick Start Guide 1 Personalize your website To many online visitors, your website is your business. Just as it is important to be sure your sales floor is ready for visitors, you must spend a small amount of time preparing your new website for visitors as well. Your website homepage serves a number of important functions. For many visitors it serves as the first introduction to your dealership and an important place where they look for what your business and website has to offer. Equally as important, your homepage is a rich content area where search engines “read” through your content to find out what your website offers and how to rank it in the listings. For all of the reasons mentioned above, one of the most important things you should do when you first receive your website is take time to establish your homepage content. The steps below highlight the steps you should take to customize your homepage. Beyond your homepage, we also recommend adding a few contacts, store hours, and departmental web pages as best practices in setting up your new website. Including these elements in your website will help drive both digital and physical leads to your store and ensure your website is a success. Don’t miss the helpful training videos that provide additional guidance in using your new website homepage editor! You may find the training videos on your administration homepage or here: http://arinet.com/training/wss/WSS_Training.html Customize your homepage Establish Page Title, Meta Description, and Meta Keywords to enhance search engine listings Company > Page Content > Homepage, click tab “Header and Meta Info” Try to create a meaningful page title and description. Click on the hyperlinked titles above to visit web pages that provide additional guidance on creating the best page title and description for Search Engines. Display information on seasonal promotions and sales (Flex Promos, Slideshow, HTML widgets) Company > Page Content > Homepage, click tab “Construction” The homepage construction page is created using a grid of rows and item boxes. “Drag & drop” the Text widget from the Row group from the left panel onto the homepage area to create a new content area. Click the edit icon to access the content editor. You may create content using the editor, insert and upload images, as well as edit in HTML using the content editor tool. To add additional content areas to each row, drag elements from the Item group onto an existing row. To create a new row, drag and drop any elements from the Row group onto the homepage above or below an existing row. Note that the same elements exist in the Item group as well as the Row group. The group you select from will determine whether you create a new full row or simply add an item to an existing row. When you’re happy with your homepage settings, be sure to hit the “save then use this homepage” button to publish it for users to see! The available widgets and a brief description of each are provided below. Flex: Flexible content area which can be used to upload images and other content, along with text and HTML Text: Editable content area for adding text to a page. Hot Items: Widget to display your top selling parts and accessories with links to the product detail pages. WeatherSmart: Place the weather report for your area anywhere on your homepage (Optional website addition. Inventory Promo: Displays random units from the MyInventory section of your website each time the web page is loaded. News: Widget to automatically display the most recent news article from the news area on your website. Multiple News: Widget to display a list of the most recent news articles on your website, with links. Flex Promo: Widget to place and select from the flexible promotions on your website. Slideshow: Widget to place a dynamic image slideshow with optional links and text descriptions. Create clear calls to action that link to your parts lookup and any online discounts (Flex Promo Widget) Company > Page Content > Flexible Promotions Once you’ve created new flexible promotions, navigate to the homepage editor and “drag & drop” the Flex Promo widget into the space where you would like it to appear on your website. Click the edit icon to select the appropriate flexible promotion layout and the desired promotion. Draw attention to your units in inventory (Inventory Promo Widget) Write brief information about where your dealership is located and what brands and products you sell and service (Text Widget) Add dealership information Add relevant departments and email contacts Company > Page Content > Contact Us You can create a contact and email address for each department within your dealership. Website visitors will be able to select from these contacts to email the appropriate department from your website. Add dealership hours Company > Page Content > Maps and Location Add department information Create page with information on service department packages and pricing. (Custom Pages) Company > Page Content > Custom Pages To create a new page, click the “Add Page” button at the bottom of the page. Use the provided editor to write relevant information you want to share with website visitors. You may click the insert image icon to access the image gallery to upload and insert images into the web page. You may also click on any of the widget buttons, such as “Inventory Promo” to add a dynamic content widget to your custom page and cross promote items on your website. Note: Images uploaded must be smaller than 1 MB in file size. Images taken off digital cameras must be reduced in size prior to upload. A free tool, Shrink O’Matic is available for download to help shrink images here. When complete, click “save” button. When you return to the listing of custom pages, click on the “edit domains” link and check the box next to “Main Portal”. This selection attaches the custom page to your main website. A new navigation button will automatically be created with the name of the page for you. You may reorder the navigation item by going to Company > Navigation. Helpful Hint There are a lot of great, free websites on the internet that can help you to learn more about Search Engine Optimization tactics you can use to increase the visibility of and traffic to your website. The links below will help you to learn more about the basics of SEO and how to use it on your website. The Beginners Guide to SEO (Courtesy of SEOmoz.org) http://guides.seomoz.org/beginners-guide-to-search-engine-optimization Google Search Engine Optimization Starter Guide (Courtesy of Google.com) http://static.googleusercontent.com/external_content/untrusted_dlcp/www.google.com/en/us/webmaster s/docs/search-engine-optimization-starter-guide.pdf 2 Add your inventory Add inventory in stock to website Add new and pre-owned units MyInventory > Manage Inventory Click the “Add Inventory” button on the top-right side of the page. Select what type of unit you would like to add. You may then select an existing unit from manufacturer data to pre-populate the unit with images and specifications created by the manufacturer. If you want to create an independent unit from scratch, you may click to select the empty box on the right at any level in unit definition process. If you are adding a unit and want to base it off of existing data while enabling you to update the information and photos, select the prepopulated menus until you reach the model level. When you reach the model level, click the selection on the right for “A Custom Model”. This will enable you to copy the manufacture data and modify it accordingly to represent the model. If you wish to copy the exact manufacturer model without editing, select “based off this model”. A selection box will appear below the unit image from which you can select any available configurations and MSRP. Customize unit description and dealer options MyInventory > Manage Inventory Click “edit” on the pricing details line of a unit detail page to establish a custom price and color. Only MSRP and Price are displayed to visitors on the unit detail page. If the unit was created as a “Custom Model” you may also update the color description and MSRP as well as the price. You may add custom dealer options to be displayed on the specifications area of the unit detail by clicking “Add Options Group” on the “Dealer Options Tab”. First create or select a predefined group for the option. In the following screen, select the label or create a new one; enter the value for the label. (i.e. – Options Group: Electronics, Option Label: GPS, Option Value: Garmin Street) Upload custom unit images MyInventory > Manage Inventory Click the tab for “Media”. Click the button, “Upload New Photos” in the top-right corner. Click the button “Add File” and browse to the image you wish to upload of the unit. An image of 1000 pixels or larger is recommended. You may then manipulate and crop the image using the provided tool. When complete, click the button for “Submit”. Helpful Hint The website administration area now includes a “Quick Links” drop-down to help you access the areas you need most frequently with one click, avoiding the need to navigate through the menu system. The Quick Links menu is available on the top-right corner of your administration area. You can access the following items directly from this menu: Home Page: Manage and edit your website homepage. Navigation: Manage and organize the navigation menu on your website. Inventory: View, edit, and add items to the MyInventory section of your website. Custom Pages: Manage, edit, and create custom web pages on your website. Print Orders: Review and print off any orders received from customers on your website. 3 Optimize your E-Commerce Establish ordering basics Add countries you will ship to eCom > Settings > Shipping Countries Click link “Click here to add a country”. You may then select the country you wish to ship to. You may also enter in a surcharge value to help offset shipping costs to other countries, which will be rolled into the shipping and handling fees during checkout. You may add additional countries by repeating this process. When complete, click the button for “Save”. Set shipping tax eCom > Settings > Shipping Methods Click the button, “Add Tax Rate”. In the dialog box you may select the desired taxable state and enter the appropriate percentage rate. You may also check to make shipping and handling taxable. Repeat this process to add any additional states you wish to also charge taxation at checkout. Set shipping options and rates eCom > Settings > Shipping Methods Click the drop-down menu for “Shipping Type” to select the shipping method you wish to offer. The two options are flat rate or shipping carriers. UPS is presently the only shipping carrier that provides automated shipping estimates through the website. If you elect to use flat rate shipping, you may then define the shipping options available as well as the prices you wish to charge for given order value tiers. Enter preferred order notification email address eCom > Settings > Order Notifications Establish preferred payment types eCom > Settings > Payment Methods Click the link “Click here for payment methods”. You may then click the “+” icon for any payment type to activate it on your website. Manual processing is the default value, which means that you will process the payment information through your existing business merchant account. Establish pricing Update OEM Parts pricing OEM Parts > Brand Settings You may set custom pricing in the OEM parts area using two methods: price file upload and price matrices. You may use the price file upload to override parts prices with your unique prices, as well as force certain parts to show a “call for price” message. The custom price matrix enables you to adjust part prices based off the MSRP value provided with most data sets. You may establish markup or markdown values by OEM, as well as by specific price tiers. Update Accessories pricing Catalogs > Catalogs > Products by Distributor To add accessories content to your website, first click “settings” next to the catalog you wish to add. Specify the desired pricing and minimum and maximum ship dates for those items. When complete, click “update”. When you return to the catalog list, click “brands” next to the same catalog. To add the brand to your website, click the link to add brands to your site. On the page listing all brands within the catalog, click “check all” and select the button “Add all selected brands to my website” to save the changes. The final step is to click the “+” icon to add all products from the catalog to your website. That’s it…your new website is now optimized and ready for business! ! Helpful Resources Website Support ARI Technical Support: 1-800-558-9044 WebsiteSmart Pro Frequently Asked Questions: http://arinet.com/support/faqs.aspx?pid=15 Search Engine Marketing SearchEngineSmart™: 1-877-242-5233, ext. 2 ARI SearchEngineSmart™ is a managed service that places pay per click ads on all major search engines to help drive qualified traffic to your website, increasing your sales opportunities and visibility.