SAP Solution Manager 7.1: What’s New in Support Package 10? Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 22 8,000 SAP Solution Manager 7.1 are now Live! 8,000 7,300 SAP Solution Manager 7.1 live, growing at 300 per month Participants in EGIs and Live Expert Sessions for SAP Solution Manager 26,600 24,800 Copies of SAP Solution Manager books sold Downloads of SAP Solution Manager Mobile Apps (40 % SAP System Monitoring) © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 33 SAP Solution Manager: Integrated IT Management for the New Innovations IT Service Management IT Portfolio and Project Management Incident Business Requirement Problem Portfolio Request for Change Project Enhancement Service Request Minor Release Urgent Change Single Single Source Source of Truth of Truth Major Release Design Mgmt. Business Process Monitoring and Analytics Build Mgmt. Build Execution Test Mgmt. Test Execution Release & Deployment Management Deployment execution Change Monitoring of Systems, Technical Scenarios and End User Experience Two FTEs per Shift © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Two Value Releases per Year This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 44 Strategy: Business Transformation in Major Releases Continuous Improvement in Minor Releases and Changes Business Transformation [Business Case/KPIs] Build [Major Release] Business Relationship Management Invest 12-52 per Year (monthly to weekly cycle) Return on Investment Run and Measure Continuous Improvement [Minor Release, Change] 2 per Year (biannual cycle) © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 55 White Paper Two Value Releases Per Year White Paper Plan Two Major Releases with SAP innovation as foundation in parallel to Minor Releases Manage dual-track landscapes for Major and Minor Releases in parallel Avoid, improve, and reduce custom code Only adjust and test what matters with Regression Test Automation Perform updates with near-zero downtime © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Download Now! This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 66 SAP Solution Manager Keeps Pace with SAP’s Product Strategy SAP Solution Manager manages SAP innovations SAP’s Addressable Market Cloud Database & Technology Mobile BI/Analytics Analytics Middleware Core ERP + Suite Applications 2010 2015 Applications Analytics Mobile Database & Technology Cloud SAP Solution Manager This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 77 The Right Time is Right Now! Go directly to SAP Solution Manager 7.1 Do not invest in a release (7.0) in which SAP does not provide new innovation Use your next maintenance window to perform the upgrade Reduce your maintenance effort No need to implement any Support Packages as upgrade prerequisite Go to the latest SAP Solution Manager 7.1 stack in one shot Benefit now SAP Solution Manager 7.1 is ready for prime time Most new developments can be selectively adopted at your own pace Mainstream maintenance for SAP Solution Manager 7.0 ends on 12/31/2013! © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 88 SAP Solution Manager 7.1 SP10 Build SAP Like a Factory Innovations Key Needs Key Innovations Solution Documentation Improve documentation of process variants and improve analyses for Reverse Business Process Documentation (RBPD) Improved documentation of process step variants More flexible assignment of logical components on interface steps Services tab function in solutions Test Management Improve text execution Streamline the creation of composite test cases with Component-Based Test Automation (CBTA) IT Service Management Improve ITSM and Service Management capability Service Provider and Service Catalog Guided Procedures and Task Management Change Control Management Enhance flexible, validated and compliant change management processes New, central CTS infrastructure (cCTS) Quality Gate Management (QGM) based on Tasklist and central Change and Transport System (cCTS) infrastructure Harmonized infrastructure for ChaRM and QGM New downgrade protection capabilities Enhanced flexibility for ChaRM processes Change Diagnostics improvements Custom Code Management Management and optimize custom code Enhanced integration with new info sources and tooling, e.g. usage and procedure logging and ABAP Test Cockpit © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 99 SAP Solution Manager 7.1 SP10 Run SAP Like A Factory Innovations Key Needs Key Innovations Application Operations • Provide complete coverage of the entire end-to-end customer solution, including SAP HANA, mobile and cloud Root Cause Analysis and Technical Monitoring for mobile and in-memory Enhanced BI, PI, and Interface Connection monitoring Job Monitoring integrated into system monitoring Improved Interface and Connection Monitoring Message Monitoring Business Process Operations • Make business processes more efficient and effective with Business Process Improvement methodology SMSY replaced by Landscape Management Database Extended business process analytics and dashboards Job Control Center added to Operations Control Center Improved Business Process Monitoring setup Enhanced guided self services Dashboards • Provide a management scorecard of important benchmark KPIs New management dashboards Executive Scorecard (provided to customers on a project basis) Solution Manager Configuration • Simplify configuration of SAP Solution Manager, managed systems, and technical monitoring Automated managed system configuration and monitoring setup Support of mass changes © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1010 SAP Solution Manager 7.1 SP10: IT Portfolio and Project Management Next Steps Integration with SAP Solution Manager IT Portfolio and Project Management and SAP Solution Manager Integration Integration of cProjects with SAP Solution Manager projects: • Manages resources, time and project phases • Records times for changes and report back to tasks for the Program Management Office • Supports Agile development methodology This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1212 IT Portfolio and Project Management and SAP Solution Manager Integration cProjects tasks can be assigned to SAP Solution Manager transaction types cProject Integration Task © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. SAP Solution Manager Change Request This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1313 SAP Solution Manager 7.1 SP10: Test Management Next Steps Test Automation with SAP Solution Manager 7.1 SP10 Component-based Test Automation (CBTA) Innovations Component-based Test Automation (CBTA) Functionality: – CBTA test scripts are composed by reusing SAP delivered default components and customer specific screen components – Fast repair of damaged test scripts – CBTA Test Creation Wizard for test script creation by Business Analysts – Supported UI technologies: SAP GUI, SAP CRM Web Client, ABAP Web Dynpro (SP10), Java Web Dynpro (SP10), SAP NetWeaver Portal (SP10) & SAP GUI for HTML (SP10) Business Analyst CBTA – Test Creation Wizard Business Process Quotation Sales Order Delivery CBTA – process flow analysis Availability: – Availability: with SAP Solution Manager 7.1 SP07 – License: included in SAP Enterprise Support contract CBTA – Test Components and Test Script CBTA enables your Business Analysts to build component-based test scripts which are highly flexible and easy to maintain © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1515 CBTA in SAP Solution Manager 7.1 SP10 Detailed feature list Supports automation of UI technologies: SAP GUI, SAP CRM Web Client, ABAP Web Dynpro (SP10), Java Web Dynpro (SP10), SAP NetWeaver Portal (SP10) & SAP GUI for HTML (SP10) Enables custom function creation using Runtime Library Manager Debugger – Enables step by step execution of a component based test case Self-check in SAP Solution Manager to validate CBTA setup and configurations Wizard enables easy setup of CBTA Improved Process Flow Analyzer controller – Pause/Resume – Generate output parameter while recording – Toggle view to docked to the top of the screen – Enables smart validation steps by configuring wait intervals © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1616 BPCA - TBOM Generation with SAP Solution Manager 7.1 SP10 Introducing new Semi-dynamic TBOMs In the past, dynamic TBOMs were created by recording user actions or existing test scripts with substantial effort A new type of TBOM is introduced in SAP Solution Manager 7.1 SP10 – “Semi-Dynamic TBOMs” Semi-dynamic TBOMs can be created automatically A background job can be triggered where a source code scan is performed on managed system and unused objects are filtered out (based on Usage and Procedure Logging – UPL data) Semi-Dynamic TBOM generation approach Semi-dynamic TBOM BPCA TBOM Background Job © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. UPL Data in PRD system UPL Filter (Usage and Procedure Logging of ABAP objects at Kernel level) for BPCA TBOM generation No manual effort through background processing (overnight) High precision Repeatable at any time This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1717 BPCA - TBOM Generation Dynamic vs. Semi-Dynamic TBOMs ABAP call hierarchy Start Transaction Dynamic TBOM Recorded from user actions or test script run Contains all objects that are actually used during recording of the TBOM. No limitation regarding level in call hierarchy. Level 1 Level 2 Object Object Object Object Object Object Object Object Level 3 Level 4 Object Object Contains objects of ABAP call hierarchy up to 999 levels which has been used during specified period Level nn Object Object Object Object Object Object Object Object Object Object Object Object Object … Object Object Object T-Code Run automatically Object Object Object Object Object Object Object Object Object Object Object © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. SemiDynamic TBOM Object Object Object Object Object This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1818 Test Scope Optimization in SAP Solution Manager 7.1 SP10 New Functionality: New graphical summary screen showing the result summary of test scope optimization Test Scope Recommendations based on the test scope optimization results in further optimization possibility Improved performance of analysis run and test scope optimization to handle large change events © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 1919 SAP Solution Manager 7.1 SP10: IT Service Management Next Steps SAP Solution Manager 7.1 SP10 Innovations in IT Service Management - 1 Custom fields in ITSM BW Templates Enhanced Status schema Email inbound inbox in Dispatcher Role Service Catalog ‘My Messages’ Widgets Issue Management integration Substitution of Business Partners Enhanced Task Management Knowledge Article converting in pdf documents Search usability improvements (attachments, new search attributes) Single Point of Contact Configuration Item (CI) authorization via Org. Model & Extended business partner Management with Landscape Management Database integration © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2121 SAP Solution Manager 7.1 SP10 Innovations in IT Service Management - 2 Plausibility check for business partner data entry Enhanced SAP component selection SAP Notes Assignment Block in Requester UI Single sign-on using SAP Service Marketplace Certificate End user widget for messages of own organization Substitution function in message widgets. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2222 Service Order Management Business User Create IT Service Order Use multiple inbound channels. Service Request Fullfillment Select offered Service Services from Service Catalog Management Self Service UI , Email, Telephony © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Auto Dispatch to Service teams Use Org Management and SAP Business Rule Framework (BRF+) Approve Service Order Use SAP Workflow Split Service Order (auto) (Auto)Split in Sub Items: Service Request Material requirement License requirement Process tasks Complete Service Request Request Fulfillment with: Service Request Checklist or Enhanced Task Management This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2323 Innovation for IT Service Management Service Catalog New pre-configured process to enable Service ordering (like product ordering in SAP ERP) Simplified Service Catalog in Enduser UI Select from available Service products Find detailed service information Easy guided procedure to process service order Service Order specific questionnaires Service Delivery Approval of Service Order Service Order product could contain: – Service Request – Material – Licenses Service Fulfillment Integrated in Service Request Fulfillment process © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2424 SAP Solution Manager 7.1 SP10: Change Control Management Next Steps SAP Solution Manager 7.1 SP10 Innovations for Change Control Management Close collaboration with customers resulted in the following improvements: New central Change and Transport System (cCTS) Infrastructure – Downgrade check enhancements – ChaRM „Flex“ enhancements Quality Gate Management (QGM) based on Tasklist and cCTS Infrastructure Tighter integration between Change Management and Project Management Retrofit functionality for SAP BW Change Calendar and Forward Schedule of Change ChaRM and QGM entities in Change Diagnostics (Reporting) Better tool support for cycle-independent development activities Change Diagnostics enhancements for Object Reporting (Transports / Transport Execution Analysis) New developments reduce costs and increases the traceability, speed and accuracy of production support releases This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2626 Change Management with SAP Solution Manager 7.1 SP10 Quality Gate Management Change Request Management • Establish Quality Gates with • Predefined Change Management Workflows & Segregation of Duties Processes • Provides integrated and consistent quality process for all operational units across all organizations • One central build, test, and deployment plan for all projects including their Quality Gates • Provides link between requirement and implementation with full traceability • Highly integrated in other SAP Solution Manager functionalities SAP’s Central Transport Management Infrastructure • Full control & transparency over change execution • Fully integrated transport mechanism and change control system to manage changes across technology stacks and application components • Incorporates SAP’s best practices regarding transport management • One source of truth to avoid and manage risks of application changes in a project • Additional functions to increase consistency and minimize manual efforts © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2727 Flexibility for Managing Changes and Transports Reassign Changes including modifiable / released Transports to other Projects Project A Project B Assign / Decouple Transports Changes can be easily reassigned to another Change Request Management project! Change Document / Change Assign external Transport requests Assign modifiable / released Transport requests Transport C Transport A Transport B Decouple modifiable / released Transport requests © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2828 Flexibility when Importing Changes into Systems Changes can be taken out of the Release and preliminary required! imported if Changes assigned to Change Cycle © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2929 Summary The Advantages of the New Central CTS Infrastructure Easier Bundling of Transports • Enhanced Lock Management More Transport Flexibility Project assignment is • Free lock definition belonging to the same change changeable (at any time and • Project-specific locks or belong together on parallel in any status) • Local CTS can be switched Bundling of transport requests transport tracks (transport synchronization ) • • Transport requests can be off (no more tunneling reassigned between possible) collections © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3030 SAP Solution Manager 7.1 SP10: Custom Code Management Innovation for Custom Code Management Expanded Usage and Procedure Logging (UPL) Usage & Procedure Logging gives you the needed transparency on the usage of your custom code • Supporting all ABAP-based systems • With BW reporting capabilities • Catches any dynamically called ABAP routines • With full integration into SAP Solution Manager • Supporting all ABAP procedure types down to subroutines • Without additional effort • Without performance impact out-of-thebox © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3232 Innovation for Custom Code Management Usage and Procedure Logging (UPL) integrated with SAP Solution Manager Business Process Change Analyzer Process Evaluation UPGRADE INNOVATE Usage Information UPL Custom Code Lifecycle Management Custom Code Apps Custom Development Management Cockpit Solution Documentation Assistant OPERATE IMPLEMENT System Recommendations This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3333 SAP Solution Manager 7.1 SP10: Application Operations Next Steps SAP Solution Manager: History of the Monitoring and Alerting Infrastructure SAP Solution Manager 7.0 SAP Solution Manager 7.1 SP10 SP05 … SP01 SP04 SAP End-to-End Monitoring and Alerting Infrastructure Central RZ20 Local RZ20 Scenario based Monitoring EE Mon IC Mon BI Mon PI Mon System, Database and Host Monitoring ABAP ABAP © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. SAP J2EE SAP (ABAP, Java, BOBJ, SUP, HANA, …) Integration of SAP IT Infrastructure Management Configuration Management Database Monitoring and Alerting Integration Non-SAP (IBM WebShere, Tomcat, MS .Net) CMDB Integration of Business Process Monitoring Business Process KPI Monitoring Data Consistency Management Job Scheduling Management Business Process Performance Optimization This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3535 SAP Solution Manager SP10: Innovations in System, Database, and Host Monitoring Enhance System Monitoring for further SAP and non-SAP components, for example SAP BWA and SAP BPC Reduction of TCO to configure and operate System Monitoring – Automated reconfiguration in case of landscape changes, such as added or removed SAP instances – Mass maintenance for monitoring and alerting configuration This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3636 Job Monitoring as a unified monitoring approach in SP10 Job Monitoring Application Unified monitoring approach available with a dedicated Job Monitoring Application and integration in Unified Alert Inbox Job Monitoring application is accessible via following Solution Manager Work Centers − Technical Monitoring − Job Management − Business Process Operations Based on E2E Monitoring and Alerting infrastructure, Monitoring including integration in central Notification and Incident Management Job Monitoring is possible from different point of views: Unified Alert Inbox © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. − Technical View e.g. Monitoring of all relevant Jobs running at a certain group of Technical Systems − Business Process View e.g. Monitoring of all necessary for a certain Business Process Scenario This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3737 Understanding the interface landscape with Interface & Connection Monitoring in SP10 Typical customer interface landscape © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Interface Channel with human understandable tags are used to abstract from a concrete technical implementation of interfaces All relevant interface technologies (RFC, WS, IDOC, PI, Flat File, Gateway) are supported Topology view allows to understand layout and status of interface landscape Dashboard view provides clearly structured overview regarding most important metrics per interface channel Complete integration in E2E Monitoring and Alerting infrastructure and Exception Management Cockpit Topology View Dashboard View This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3838 Message Flow Monitoring as Bridge between Business and IT Message Flow Overview Centralizes all information relevant for application support and business users in one application Hides complexity of different integration layers participating in single message flows Provides business user friendly integration visibility in complete message flow (including functional acknowledgements) Supports B2B as well as A2A integration scenarios © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Message Flow Details This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 3939 Innovations for Technical Administration IT Calendar Display Quality Gate Management events and milestones in the IT Calendar Work Mode Management Integrate Work Mode Management for Host level Allow definition of customer-specific Work Modes Guided Procedures Integrate Guided Procedure Framework with CRM-based Task Management Service Availability Management Define availability SLAs between the customer and service provider Reporting functionality for communication between the customer and the service provider This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4040 Guided Procedures to cut administration costs Perform Root Cause Analysis and alert resolution in a standardized and controlled way powered by Guided Procedures Root Cause Analysis & Alert Resolution Guided Procedure © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Perform day-to-day operational activities centrally in a guided and reproducible way; execution is triggered by IT Task Management IT Task Management Guided Procedure This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4141 Service Availability Management to show value to business Maintain Service Times Define and Maintain Service Times agreed between Business and IT Provide actually measured service times based on − Work Mode Management − Technical Monitoring Maintain Service Outages Maintain occurred service outages including additional information as status, business impact, activities taken, reason, category, … Service Availability Reporting Provide reporting for Service Availability including compliance to defined thresholds Is the single source of truth for availability measurement © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4242 Innovations for Data Volume Management (1/2) Data Volume Management IT Planning Dashboards: Landscape-wide status on global strategy fulfillment Business Object Footprint: Integrate Business Objects into DVM Hierarchy Views Template Management and Mass Roll-Out Ship SAP templates on application specific configuration (e.g. Basis, FI, CO, MM) Allow customers to define their own templates This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4343 Innovations for Data Volume Management (2/2) Performance Benefit by Data Volume Management measures: Automatic proposal for DVM activities to solve performance issues in business critical solutions Reporting on improvements after measures have been implemented Decision Maker: Integration as guided procedure Guided Procedures for DVM activities: Define guided procedures for complex DVM project tasks, for example: – Document archiving requirements based on an SAP checklist – Documentation of business requirements for residence times – How to clean up archiving backlog due to data quality issues This is the current state of planning and may be changed by SAP at any time. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4444 SAP Solution Manager 7.1 SP10: Business Process Operations Innovations in Business Process Monitoring Configuration BPMON configuration tool Enhanced configuration tool to adapt to MAI and support unified use cases(e.g. job monitoring) © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Existing BPMON New with SP10 Monitoring Alerting BPMON Application BPMON Alert Inbox New business process monitoring application to support unified user experience New BPMON Alert Inbox reusing the MAI alerting infrastructure This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4646 Innovations in Business Process Monitoring Reporting and Analysis Business Process Operations dashboards © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. Business Process Analytics Existing BPMON New with SP10 Alert Reporting Alert Reporting (Reusing MAI reporting infrastructure) This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4747 Business Process Monitoring based on MAI - example New Monitoring Application • Display of metrics from technical monitoring propagated to the system on which a business process is executed • Display of technical metrics linked to process steps New Common Alert Inbox • Display of metrics from business process monitoring and technical monitoring • Same alert post processing of technical alerts and business process alerts © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4848 Special Note on Limitations for Business Process Monitoring based on MAI with SAP Solution Manager 7.1 SP10 Not all functions from “classical” Business Process Monitoring are available yet for BPMon on MAI in SP10. Gaps are planned to be closed with future SAP Solution Manager support package releases. The following functions are not yet fully enabled in the new architecture: • Not all data collectors are yet enabled for BPMon on MAI. On SP10, all monitors in the application monitoring infrastructure and job monitoring are available for BPMon on MAI. Further data providers (Application Log, Update Error, Other CCMSetc.) are planned be enabled in the future. In addition, alerting based on Analytics data is not yet available in SP10 • BPMon Notifications: Text BAdIs cannot be reused yet and only fixed notification content without any option for individual configuration • BPMon mass maintenance function is not yet available (via the `Monitoring Object List´) • BW Reporting for BPMon alerts is not yet integrated • BPMon customizing copy is not yet available • Migration of solutions from ‘classical BPMon’ to ‘BPMon on MAI’ is not yet supported (planned) • Template functions are not yet integrated into MAI. Templates such as monitoring activities, analysis tools, alert parameter sets and notification templates cannot be maintained for BPMon on MAI For SP10, customers are recommended to use the classical Business Process Monitoring to leverage all existing BPMon functions. Solutions with BPMon on MAI can be configured as a prototype. © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 4949 Further Infomation SAP Enterprise Support Academy Learning from Experts to Experts The SAP Enterprise Support Academy is a dedicated platform for simplified access to and consumption of SAP Enterprise Support offerings How it can help What it offers Easily access SAP Enterprise Support services Up-skill professionals Boost cross-functional collaboration between the business and IT units • A comprehensive learning environment that allows the creation of individual learning plans and provides a personalized learning experience. Where to find more Home page: service.sap.com/esacademy News subscription Contact: sap_es_academy@sap.com • Aggregated views on services and educational elements © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 5151 Further Information SAP Public Web SAP Community Network www.sdn.sap.com/irj/sdn SAP ALM Homepage ALM on SCN SAP Enterprise Support Information http://service.sap.com/alm http://www.sdn.sap.com/irj/sdn/alm http://www.sapsupport.info/go/ SAP Solution Manager Homepage http://service.sap.com/solutionmanager 7.1 Ramp-Up Knowledge Transfer http://service.sap.com/rkt-solman Guided Self Services Solution Manager 7.1 Docs and Release Notes SAP Solution Manager 7.1 Book (3rd Edition) http://service.sap.com/gss http://help.sap.com/solutionmanager71 www.sap-press.com © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 5252 Take SAP Solution Manager 7.1 for a Test Drive http://www.sapsolutionmanagerdemo.com © ©2013 2013 SAP SAP AG. AG. AllAll rights rights reserved. reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 5353 © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices. © 2013 SAP AG. All rights reserved. This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 54