ENVIRONMENTAL SERVICE & SUPPORT
Thermo Scientific
Standard Service Contract
Peace of mind for your investment
Standard Service Contracts are
currently available for the
following Thermo Scientific™ product
lines:
•
Thermo Scientific iSeries Series
Gas Analyzers
•
Thermo Scientific Industrial
Hygiene Instruments
•
Thermo Scientific Particulate
Monitors
•
Thermo Scientific Flow Computers
•
Thermo Scientific Nuclear Gauges
* Excludes Thermo ScientificTM TVA2020
Toxic Vapor Analyzer and Thermo ScientificTM
PDM3700 Personal Dust Monitor
Thermo Scientific environmental and process
monitoring products protect people and the
environment. Our products and services
offer:
• Ongoing support
• High analyzer uptime
• Flexible data reporting and analysis
• Low cost of ownership
• Comprehensive solutions for all phases
of the product life cycle
Yet, when you’re part of a research
organization, consulting firm, or government
agency, there is a specific set of intracacies
and requirements. In situations where
advanced techniques or expertise enhance
analysis, you need the right answers and
fast.
We know reliable product performance is
critical to the successful operation of your
organization.
To further enhance the value of your
products and services, we offer a Standard
Service Contract. This service provides a
flexible and cost-effective option for reliable
product expertise and technical answers you
need.
The Thermo Scientific Standard Service
Contract allows you to lengthen the
feature-rich one year product warranty for
an additional one, two or three years. The
Standard Service Contract can also support
your instrument outside the original product
warranty** for the same terms (inspection
processes may be required). In addition to
offering standard support, we also offer
access to the original manufacturer’s
unparalleled product expertise and repair
facilities.
** Restrictions may apply. Call for details.
Thermo Scientific Standard Service Contracts
Predictable Service Expenditures
Offered in one and two year terms, you can ensure all of our instrument’s service needs will be covered under one price for the duration of your contract. Available as
post-warranty coverage or enhanced warranty/extended warranty coverage.
Support
Need help with product configurations, troubleshooting, or features? Experts in our Technical Support Center are here to help. Technical support, provided by qualified
Thermo Fisher Scientific service engineers, is now available by phone 24-hours a day, 7 days a week* with your service contract. To reach our technical experts please
call our toll free number 1-866-282-0430.
Returns and Repairs
Returning equipment to us is fast and easy. We will provide you with a Return Merchandise Authorization (RMA) number and the shipping address of the approved
Thermo Fisher Scientific repair center nearest you. This is available online at www.thermmoscientific.com/servicerepair. To keep your operation functioning as
smoothly as possible, we will either repair or replace your equipment at our discretion.
Standard Service Contract Features
The following features apply to all of our Standard Service Contracts:
Predictable, fixed-cost services beyond warranty
Top priority access to product support experts
Priority status repair and return - 10 business days
Return-to-factory repairs
Parts repair and/or replacement
Labor
Preventative maintenance
Software updates and patches
Web support
Optional pre-paid calibration is also available*
*Restrictions may apply. Call for details.
Protect Your Investment
For more information about our Expedited Repair Contracts, please contact your Thermo Fisher Scientific representative. You can also visit our website at www.
thermoscientific.com/EPMservice or call the Service Team, toll free, at 1-866-282-0430.
To maintain optimal product performance, you need immediate access to experts worldwide, as well as priority status
when your equipment needs repair or replacement. We offer comprehensive, flexible support solutions for all phases of the
product life cycle. Through predictable, fixed-cost pricing, our services help protect the return on investment and total cost of
ownership of your Thermo Scientific environmental or process monitoring instrumentation.
For more information, visit our website at thermoscientific.com/EPMservice
© 2014 Thermo Fisher Scientific Inc. All rights reserved. All trademarks are the property of Thermo Fisher Scientific Inc. and its subsidiaries. Specifications,
terms and pricing are subject to change. Not all products are available in all countries. Please consult your local sales representative for details.
This product is manufactured in a plant whose quality management system is ISO 9001 certified.
USA
27 Forge Parkway
Franklin, MA 02038
Ph: (866) 282-0430
Fax: (508) 520-1460
India
C/327, TTC Industrial Area
MIDC Pawane
New Mumbai 400 705, India
Ph: +91 22 4157 8800
China
+Units 702-715, 7th Floor
Tower West, Yonghe
Beijing, China 100007
+86 10 84193588
customerservice.aqi@thermofisher.com
india@thermofisher.com
info.eid.china@thermofisher.com
EPM_SSC_1114
Europe
Takkebijsters 1
Breda Netherlands 4801EB
+31 765795641
info.aq.breda@thermofisher.com