Contract Number: GBA201410882
Last Updated: 05 August 2016
Document number: 01482816
1 July 2015 – 30 June 2018

About the contract

How do I use this contract?

Who are the Customers and what Locations are covered?

What’s on offer?

Who are the Contractors, what can they supply and how much?

Buying Rules

Need more information?

Buyers Guide – GBA Supply of Food and Groceries for the South West Region GBA201410882
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Contract Number
Contract Term
Status
Categories
GBA201410882
1 July 2015 – 30 June 2018 with 2 further 1 year options
Non-mandatory in the South West Region
Key Features and
Benefits
Existing arrangements


Category 1 Dry goods;

Category 2 Dairy products and fresh fruit juices;
Category 3 Frozen products and small goods;

Category 4 Fresh fruit and vegetables;
 Category 5 Fresh meat and chicken; and

Category 6 Bread.
The Group Buying Arrangement (GBA) is for the supply and delivery of food and grocery products for Government agencies in the South
West Region.
Key features and benefits include:

Support local suppliers in the South West Region.

Fast track purchases to save time and effort – the Department of Finance has already tested the market and selected suppliers that offer the best value for money.

Purchase goods under contract terms and conditions that protect you as a buyer.

Have direct access to a range of food related products.
There are existing arrangements in place for some buyers and those agencies will not transition into this GBA until those arrangements expire. Those agencies, and their transition dates are:

Department of Corrective Services, Bunbury Regional Prison –
1 July 2016;

Department of Education, WA School of Agriculture Harvey, 9
October 2016.
For all other buyers, this GBA commences on 1 July 2015.
A dedicated contract manager is available to help you to understand and get the most out of this contract. If you have any queries about this contract or this publication, please contact:
Carol Sadler
Contract Manager
Department of Finance
Southern Region - Bunbury
Phone: (08) 9781 4101
Mobile: 0418 819 028
Fax: (08) 9781 4150
Email: carol.sadler@finance.wa.gov.au
Level 8 Bunbury Tower
61 Victoria St
BUNBURY WA 6230
Department of Finance Page 2

Buyers Guide – GBA Supply of Food and Groceries for the South West Region GBA201410882
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S t t e p 1
S t t e p 2
S t t e p 3
W h o a r r e t t h e C u s t t o m e r r s a n d w h a t t L o c a t t i i o n s a r r e c o v e r r e d ?
A list of each Customer who can use this contract and their location.
W h a t t s o n o f f f f e r r ?
Choose products that best meet your needs.
W h o a r r e t t h e C o n t t r r a c t t o r r s , , w h a t t c a n t t h e y s u p p l l y a n d h o w m u c h ?
A list of the qualified contractors, their nominated locations and a summary of their pricing.
S t t e p 4
T h e C o n t t r r a c t t o r r s
Corporate information for each contractor, what they can supply in more detail and how to contact them.
Department of Finance Page 3

Buyers Guide – GBA Supply of Food and Groceries for the South West Region GBA201410882
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Category 1 includes non-perishable or stable shelf lines that generally have long expiry dates and are provided as canned, bottled or packaged goods with nutritional information and expiry dates labelled in accordance with appropriate standards.
This category also includes fresh eggs.
The range of goods in Category 1 includes, but is not limited to;

Bread mix;

Canned fruit, vegetables and baked beans;

Canned or bottled drinks;

Biscuits, cake mixes and desserts;

Cereals, pasta, rice, flour;

Herbs and spices;

Condiments, pickles, spreads and sauces; and

Powdered and concentrated beverages and soups
The range of goods in Category 2 includes, but is not limited to;

Milk products including yoghurt and cream;

Cheese, butter and margarine; and

Assorted fresh fruit juices.
The range of goods in Category 3 includes, but is not limited to;
 Pies, pasties, sausage rolls;
 Processed meats;
 Frozen vegetables; and
 Ice cream.
Department of Finance Page 4

Buyers Guide – GBA Supply of Food and Groceries for the South West Region GBA201410882
Category 4 is for fresh fruit and vegetables and also includes pre-processed
(peeled/packaged to portion size) and bulk ad-hoc purchases.
The range of goods in Category 4 includes, but is not limited to;
 Fresh fruit and vegetables, whole and unpeeled; and
 Fresh fruit and vegetables, peeled and/or processed.
Category 5 is for fresh meat and chicken.
Category 6 is for sliced bread and rolls.
Department of Finance Page 5

Buyers Guide – GBA Supply of Food and Groceries for the South West Region GBA201410882
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*
Contractors can deliver to all, some or one of the following locations. Please refer to each contractor
’s details for delivery locations.
Each of the locations is defined as follows:
Location Customer
Bunbury
Augusta
Boyup Brook
Bridgetown
Busselton
Bunbury Regional Prison
South West Institute of Technology
Australind Senior High School
Bunbury Senior High School
Dalyellup College
Eaton Community College
Manea Senior College
Newton Moore Senior High School
Hospital
High School
Hospital
Hospital
High School
Hospital
High School
Collie
Donnybrook
Harvey
Manjimup
Hospital
High School
Hospital
High School
Hospital
High School
Agricultural College
Hospital
High School
Margaret River Hospital
High School
Nannup
Pemberton
Hospital
Hospital
High School
* Other state government agencies not stated in above locations, may also purchase under this arrangement.
Department of Finance Page 6

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
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The matrix below lists all contractors on the GBA and the goods/services they have been contracted to provide and discount rate provided.
Legend
Food Categories
1 Dry goods;
2 Dairy products and fresh fruit juices;
3 Frozen products and small goods;
4 Fresh fruit and vegetables;
5 Fresh meat and chicken; and
6 Bread.
Location abbreviations
Au Augusta
BB Boyup Brook
Br Bridgetown
By Bunbury
Bsn Busselton
Co Collie
Db Donnybrook
Ha Harvey
Ma Manjimup
MR Margaret River
Na Nannup
Pe Pemberton
Contractors Locations
Offered Prices for each Food Category
(% discount off retail price unless stated otherwise)
1 2 3 4 5 6
Boyup Brook IGA
BB 0 0 0 10 10 0
Bridgetown Mini
Mart
Br 10 10
Brownes Dairy All
Busselton Central
Bakery
Bsn
Various retail discoun ts betwee n 5% &
19%
Wholes ale
Busselton
Farmers Market
Bsn, MR, Au
Wholes ale
Department of Finance Page 7

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
Respondent
Nominated
Locations
Busselton Quality
Bakery
By, Bsn, Ha
Offered Prices for each Food Category
(% discount off retail price unless stated otherwise)
1 2 3 4 5 6
20
All 15 15 15 15 15 15 Craven Foods
Dardanup
Butchering
Company
Donnybrook
Butchers
Fox Bros
Butchers
All
Br, Db, Ma
Pe
Wholesale
Wholesale
10
Fruit Barn By, Db
15
Various retail discounts
10
Geobay
Butchering
Au, Bsn, MR,
Na
Johnsons Foods
BB, Br, Ma,
Na, Pe
Partons Harvey
IGA
Ha
10
6
10
6
10
15 6
19 19 19 19
PFD Food
Services
By
Bsn, Co
Au, Db, Ha,
MR
All
16.5
10.5
16.5
10.5
16.5
10.5
16.5
10.5
Ryans Quality
Meats
Sprys Meat
Market
Staley Food &
Packaging
Co
All except BB 5 5 5
Wholesale
Wholesale
5
Department of Finance Page 8

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 24 159 297 535

Dry goods

Dairy products and fresh fruit juices

Frozen products and small goods

Fresh fruit and
Vegetables

Fresh meat and chicken
Bread
Anne Thompson
T: (08) 9765 1204
F: (08) 9765 1113
E: anne@bbiga.com
Address:
13-15 Bridge St
Boyup Brook WA 6244
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Boyup Brook
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
10% off retail price for Fresh fruit and vegetables and
Fresh meat and chicken
Retail price for others.
Department of Finance Page 9

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 15 205 596 2013

Dry goods

Fresh fruit and
Vegetables
Laurel Keenan
T: (08) 9761 1196
F: (08) 9761 1196
E: minimart@westnet.com.au
Address:
39 Hampton St
Bridgetown WA 6255
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Bridgetown
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
10% off retail price.
Department of Finance Page 10

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 24 159 297 535

Dairy products and fresh fruit juices
Tera-Lee Kemp
T: (08) 9441 7680
F: (08) 9441 7680
E: tera-lee.kemp@brownesdairy.com.au
Address:
22 Geddes St
Balcatta WA 6021
Orders Via:
On-line, Email, Fax and Phone via local vendors which include:

Southwest Dairy - Busselton

Collie Milk Supply – Collie

Bunbury Milk Supply – Bunbury

Manjimup Milk Supply – Manjimup

Augusta Margaret River Milk Supply – Augusta

Bridgetown Wilk Supply -Bridgetown
Hours of Service:
Normal business hours
Location Supplied:
All locations
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store via local vendors.
Discount Rate:
Brownes will provide a discount off retail price on the following dairy and juice categories for all locations
Department of Finance Page 11

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 74 204 072 518

Bread
Patrick Lieman
T: (08) 9754 6789
F: (08) 9754 4529
E: brumbysbsn@brumbysbsn.com.au
Address:
91 Queen St
Busselton WA 6280
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Busselton
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
Wholesale price.
Department of Finance Page 12

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 54 023 955 790

Fresh fruit and vegetables
Neville and Tania Elson
T: (08) 0458 128517
F: (08)
E: busseltonfarmers@bigpond.com
Address:
3/15 Cook St
Busselton WA 6280
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Busselton, Margaret River, Augusta
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
Wholesale price.
Department of Finance Page 13

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 96 102 545 791

Bread
Rolf Johnsen
T: (08) 9796 0600
F: (08) 9796 0503
E: rjohnsen@bigpond.net.au
Address:
24 Caledonia St
Busselton WA 6280
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Bunbury, Busselton, Harvey
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
20% off retail price.
Department of Finance Page 14

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 72 090 755 356

Dry goods

Dairy products and fresh fruit juices

Frozen products and small goods

Fresh fruit and vegetables

Fresh meat and chicken

Bread
Narelle Bartlett
T: (08) 9721 1877
F: (08) 9791 1026
E: confect@cravenfoods.com
Address:
16 Denning Rd
Bunbury WA 6230
Orders Via:
On- line, Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
All locations
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
15% off retail price.
Department of Finance Page 15

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 89 869 494 617

Frozen products and small goods

Fresh meat and chicken
Brian Pittendreigh or Joan Federici (PA)
T: (08) 9780 6000
F: (08) 9725 4205
E: brianp@dbctalkaboutttaste.com.au
Address:
Lot 100 Wimbridge Rd
Picton WA 6229
Orders Via:
On-line, Email, Fax and Phone. Oredrs are to be in 1.00pm of the working day prior to scheduled deleivery
Hours of Service:
Normal business hours
Location Supplied:
All locations
Deliveries:
Delivery times as below.
Department of Finance
Deliveries free to store for orders over $100, otherwise $40 charge applies.
Discount Rate:
Wholesale price.
Page 16

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 19 775 211 237

Fresh meat and chicken
Glenn Tickner
T: (08) 9731 1396
F: (08) 9731 1396
E: dbkbutchers@outlook.com
Address:
114 South West Hwy
Donnybrook WA 6239
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Bridgetown, Donnybrook, Manjimup
Deliveries:
Delivery daily Monday to Friday.
Deliveries free to store.
Discount Rate:
10% off retail price.
Department of Finance Page 17

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 66 876 274 694

Fresh meat and chicken
Matthew Gillard or Aly Giblett
T: (08) 9776 1294
F: (08) 9776 1294
E: foxbrothers@hotmail.com.au
Address:
Brockman St
Pemberton WA 6260
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Pemberton
Deliveries:
Delivery daily, morning after orders.
Deliveries free to store.
Discount Rate:
15% off retail price.
Department of Finance Page 18

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 66 754 479 050

Fresh fruit and vegetables
Tim Sheehan
T: (08) 9731 1198
F: (08) 9731 1198
E: tim@thefruitbarn.com.au
Address:
360 Marybrook Rd
Marybrook WA 6280
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Bunbury, Donnybrook
Deliveries:
Delivery between 9am and 2pm 5 days per week.
Deliveries free to store.
Discount Rate:
Discounted market rate.
Department of Finance Page 19

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 24 159 297 535

Fresh meat and chicken
Wayne or Julie Hams
T: 0427 507307
F: (08) 9751 2318
E: wayule@wn.com.au
Address:
15 Cook St
Busselton WA 6280
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Augusta, Busselton, Margaret River, Nannup
Deliveries:
Delivery Mon-Fri 7.30am to 3.30 pm, Sat 9am to 11.30am.
Deliveries free to store.
Discount Rate:
10% off retail price.
Department of Finance Page 20

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 25 697 512 635

Dry goods

Dairy products and fresh fruit juices

Frozen products and small goods
Adam Johnson or David Rigoll
T: (08) 9771 2018
F: (08) 9771 2805
E: johnfood1@westnet.com.au
Address:
Cnr Rose and Lock Sts
Manjimup WA 6258
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Boyup Brook, Bridgetown, Manjimup, Nannup, Pemberton
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
10% off retail price.
Department of Finance Page 21

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 72 963 497 497

Dry goods

Dairy product s and fresh fruit juices

Fresh fruit and vegetables

Bread
Tony Parton
T: (08) 9729 1043
F: (08) 9729 3271
E: parton@geo.net.au
Address:
83 Uduc Rd
Harvey WA 6220
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Harvey
Deliveries:
Delivery times as agreed with the customer. Unable to deliever frozen products
Deliveries free to store.
Discount Rate:
15% off retail price for Fresh fruit and vegetables.
6% off retail price for others
Department of Finance Page 22

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 29 006 972 381

Dry goods

Dairy products and fresh fruit juices

Frozen products and small goods

Fresh meat and chicken
Mike Gibson
T: (08) 9725 4577
F: (08) 9725 4948
E: mgibson@pfdfoods.com.au
Address:
23 Yookson Rd
Picton WA 6229
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
All locations
Deliveries:
Delivery times as agreed with the customer. Within 24 hours of receiving online orders
Deliveries free to store.
Discount Rate:
19% off retail price for Bunbury.
16.5% off retail price for Busselton and Collie.
10.5% off retail price for Augusta, Donnybrook, Harvey,
Margaret River.
Department of Finance Page 23

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 63 307 056 047

Fresh meat and chicken
Karl Osterberg
T: (08) 9765 1204
F: (08) 9765 1113
E: karl@ryansqualitymeats.com.au
Address:
22 Biscayne Way
Jandakot WA 6164
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
All locations
Deliveries:
Delivery Monday to Friday or times as agreed with the customer.
Deliveries free to store.
Discount Rate:
Wholesale price.
Department of Finance Page 24

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 50 185 753 294

Fresh meat and chicken
Geraldine Spry or Emma Old
T: (08) 9734 1277
F: (08) 9734 1277
E: sprysmeatmarket@outlook.com
or
E: sprysonthrossell@outlook.com
Address:
144 Atkinson St
Collie WA 6225
Orders Via:
Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
Collie
Deliveries:
Delivery times as agreed with the customer.
Deliveries free to store.
Discount Rate:
Wholesale price.
Department of Finance Page 25

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
ABN No: 90 484 266 359

Dry goods

Dairy product s and fresh fruit juices

Frozen products and small goods

Fresh meat and chicken
Keith Patterson
T: (08) 9721 7855
F: (08) 9721 8834
E: keith@staleys.com.au
Address:
4-6 Zaknic Place
Bunbury WA 6230
Orders Via:
On-line, Email, Fax and Phone
Hours of Service:
Normal business hours
Location Supplied:
All locations except Boyup Brook
Deliveries:
Delivery times as agreed with the customer. Furthest places get 1 delivery per week and popular areas get multiple deleivries each week
Deliveries free to store.
Discount Rate:
5% off retail price.
Department of Finance Page 26

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
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Public Authorities in the South West region may purchase from the GBA as outlined below.
The suppliers will provide a discount to the retail price (shelf price) or wholesale price for products purchased from this GBA.
Buyers can pick and buy products from any of the contracted suppliers and from any product category in accordance with the following Buying Rules:
MONETARY THRESHOLD BUYING PROCESS
Products valued up to $50,000 per order Panel suppliers may be accessed directly.
Products valued above $50,000 per order Formally request sufficient number of written quotations from relevant Panel Members.
Orders should be placed directly with contractors using one of the methods indicated in each contractor’s details.
Buyers should check each individual contractor’s details as to which method is preferred for placing orders.
If you are using a contractor for the first time, you will probably need to establish a new account.
The GBA is established for purchasing food and grocery products. Contracts are a combination of local retailers and wholesalers. Buyers should use the GBA as much as possible and look to consolidate their food and grocery purchases to avoid potential surcharges.
The Contractor will invoice the buyer directly and the buyer will pay the contractor directly.
No surcharges are applicable for payment by Corporate Credit Card/Government Purchasing
Card.
The Government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased.
Always remember to inform the supplier that you will be paying by Government Purchasing
Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.
Department of Finance Page 27

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
In most cases, delivery is free-into-store for Public A uthorities located within the Contractor’s nominated location/s. Refer to the Contractor Details to find out if minimum order quantities are applicable.
Suppliers have offered a Discount Rate to the retail or wholesale price for all food and grocery products in the relevant category. The discount applies to the retail or wholesale price on the day of the order.
Given that the GBA is non-mandatory for the region, if the supplier prices are not competitive, agency buyers have the option to buy elsewhere (however, the agency buyer would then need to ensure that the purchase complied with State Supply Commission requirements).
The Discount Rate is fixed for the first year of the contract. On each anniversary of the contract commencement date (1 July), increases or decreases in the Discount Rate are permitted.
Contractors will take all reasonable steps to ensure that backorders are kept to a minimum throughout the operation of the Contract.
The following procedure applies to all backorders and substitute products:

Prior notice must be given to the Customer, with an anticipated delivery date;

The substitute product shall be of equal or superior quality;

The substitute product shall be supplied at no higher cost than the originally ordered brand; and

A sample of the substitute or nutritional information about the substitute shall be provided to the Customer, if requested.
The contractor is obliged to pay all costs, including freight costs, incurred by the agency as a result of incorrectly supplied products.
Neither the delivery of the product or payment of the product constitutes acceptance of the product by the buyer.
You should inspect the products on arrival to ensure they match your purchase order and then accept or reject the products.
Products are deemed to have been accepted:

if the buyer notifies the contractor that the product have been accepted; or

i f the contractor hasn’t been notified of a rejection of products within ten (10) business days after the delivery of the product.
Products may be rejected if they do not conform to the specification stated in the contract or purchase order. A notice of rejection may only be issued within ten (10) business days after the delivery of the product to the buyer. If the notice of rejection is not issued within this period, the products will be deemed to have been accepted. Any rejected products must be removed at the expense of the contractors.
Department of Finance Page 28

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
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The Department of Finance aims to continuously improve the services it provides to Buyers via a range of review processes.
Contract reviews, coordinated by the Department of Finance, aim to:

ensure prices charged to agencies reflect the correct contracted price;

ensure products sold on this GBA reflect the range of products agreed for supply;

examine contracted suppliers performance;

assess buyer satisfaction; and

monitor compliance with Government Policies and Australian laws.
You may provide feedback on the level of satisfaction experienced; or suggest improvements to the GBA or Buyers Guide at any time. Please forward your recommendations for
improvements to the Contract Manager .
All feedback received is taken into account as part of the contract review process. This feedback allows the Department of Finance to identify areas where service levels or product range needs to be improved. Your cooperation in this effort is greatly appreciated.
T he Department of Finance will review contracted suppliers’ performance by receipt of
feedback on specific incidences from agencies. The form in Appendix 2
is to be used to record the contracted suppliers performance during the contract period, as required. The form provides for both complimentary feedback and complaint resolution considerations.
On the majority of occasions, contracted suppliers supply acceptable products and/or services. However, these outcomes are rarely formally recorded. The opportunity exists to recognise satisfactory, as well as poor performance, by completing the form and forwarding it to the Contract Manager. In this way, an ongoing record can be maintained of a contracted supplier’s performance during the term of the GBA.
If you are dissatisfied with the products and/or service provided by the contracted supplier or have any specific concerns, these should be discussed in the first instance directly with the contracted supplier.
If the problem or issue is not resolved to your satisfaction it should be referred to the
Contract Manager for assistance. In most cases minor issues, complaints and concerns can be suitably resolved to the satisfaction of both parties without any major impact on the contract.
However, if you consider the matter to be of a serious nature, the Contract Manager should be advised through the completion and forwarding of the C ontractor’s Performance Review form. To help resolve the complaint, please record the following details when completing the
Contractor Performance Review Form:

nature of the complaint;

when the complaint was made;

to whom the complaint was made;

the issues involved;
 the contractor’s response; and

any other relevant details.
Department of Finance Page 29

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
The Department of Finance is keen to ensure that every contracted supplier provides a satisfactory level of service. Please do not hesitate to contact the Contract Manager if this is not the case.
Government Procurement aims to continuously improve the services it provides to
Customers and welcomes feedback on the level of satisfaction experienced under this contract or with the Supplier(s) performance. If you are dissatisfied with the goods and/or service provided by the Supplier or have any specific concerns, these should be discussed in the first instance directly with the Supplier.
If the problem or issue is not resolved to your satisfaction, please log your complaints via
Finance’s online Feedback Management System .
The online form provides for both complimentary feedback and complaint resolution considerations.
Department of Finance Page 30

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
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Department of Finance Page 31

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
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Words in this document have the following meaning:
Word Meaning
Buyer
Public Authority
All Public Authorities as defined in the State Supply Commission Act
1991;
Public Benevolent Institutions approved by the State supply
Commission (SSC); and
Any other organisations approved by the SSC.
For the purpose of defining Public Authority under the State Supply
Commission Act 1991, a Public Authority is:
A department of the Public Service of the State established or deemed to have been established under the Public Sector
Management Act 1984; and
An agency, authority or instrumentality of the Crown in right of the
State.
Department of Finance Page 32

Buyers Guide – GBA Supply of Food and Groceries in the South West Region GBA201410882
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RECORD OF COMPLIMENT/COMPLAINT
Return to:
SENIOR PROCUREMENT MANAGER
DEPARTMENT OF FINANCE
Level 8, 61 Victoria St
BUNBURY WA 6230
Contract Number
Title of Contract
Supplier / Contractor
Involved
GBA201410882
SUPPLY OF FOOD AND GROCERIES GROUP BUYING
ARRANGEMENT (South West Region)
Nature of the review Compliment Complaint
When the review was made
To whom the review was made
The highlights and issues involved
The Contractor’s response
Any other relevant details / Compliments
Details of Reviewer
Name of Officer Telephone
Position Title Facsimile
Signature / Date E-mail
Please fax the completed form to Department of Finance at (08) 9781 4150
Department of Finance Page 33