Focused on QUALITY
January 2016
It’s 2016 and time to update you on Primary ITO’s quality and moderation systems. Providers with consent to
assess against Primary ITO’s unit standards have a commitment to maintain quality management systems. This
includes participating in moderation processes for their assessment material, procedures and outcomes. These
requirements are set out in our current Consent and Moderation Requirement Plans which are available on
NZQA’s website – www.nzqa.govt.nz
Newsletter Content
Primary ITO Update
1. Primary ITO Update
2015 was a year of firsts for Primary ITO Quality.
2. Consent and Moderation
Requirements (CMRs)
4. Corporate Accounts
Firstly, we embedded a range of moderation practices across our different
sectors, bringing some of the best practices from across our merged ITO’s
into our systems and processes. A range of quality assurance practices
have been welcomed across all our sectors. This allows us to ensure quality
remains flexible to our diverse sector needs.
5. Post Targeted Review of
Qualifications (TRoQ)
Development Update
Secondly, to support this embedding, a large amount of work was done at
the end of 2015 to tidy up our CMRs. Primary ITO had up to 12 at one point.
These have now been merged into four.
6. Unit Standard Reviews
Thirdly, we evaluated the impact our AgExcel quality mark is having on
training and were pleased with the positive outcomes to date. However,
we can do better. With this in mind we’re making some changes to
AgExcel.
3. External Evaluation and Review
(EER)
7. AgExcel
8. Literacy Language and Numeracy
(LLN)
9. Schools and Trade Academy
10. Provider Moderation 2016
11. National Moderation Panel
Exercise
12. Assessment Tasks
13. Non-Compliance with
Moderation Activity
14. 2016 Clusters
15. Department of Corrections
Moderation
16. 2015 Annual Moderation Report
17. 2016 Assessment Plan
18. Contact Details
Fourthly, Primary ITO continues to expand its work in the schools area. Our
Trade Academy continues to expand, we launched the Gateway packages
to secondary schools across the country and we’re working with key
Government agencies to look at school-to-work transition programmes.
Finally, we embedded further internal professional development across
Primary ITO. All field facing Training Advisers and support staff are in the
process of completing their National Certificate in Adult Educational
Training (NCAET), Level 4. A number of staff completed this qualification in
2015 with the majority wrapping up in early 2016.
As always the work plan for this year is looking very busy. This will be a year
of embedding many of the projects we started in 2015.
We look forward to working with many of you throughout the year to
ensure our sectors receive the training outcomes they deserve.
Consent and Moderation Requirements (CMRs)
The Quality team have been undertaking work to consolidate the quality systems across all Primary ITO sectors.
As a result, the CMRs were revised to bring consistency in quality assurance and moderation, while retaining the
requirements that are specific to the individual sectors. All providers with consent to assess against unit standards
that sit within these CMRs were sent an email to notify them of the change. The CMR sectors have been grouped
in ‘Processing’, ‘Growing’ and ‘Animal Care’ merged CMRs. Over time, the unit standards will be moved to one of
these three CMRs and the original CMR will be phased out. By February 2016 Primary ITO’s CMRs will look like this:
CMR ID
0033 (Processing)
CMRs included
0123
0052 (Growing)
0018 (Animal Care)
Sectors
Seafood & Seafood Māori
0022
Dairy & Baking Yeasts
0033
Meat
0052
Agriculture
0032
Horticulture
0037
Sports Turf
0232
Primary Sector
0018
Equine & Greyhound Racing
0179
Water (Selected Domains Only)
0228
Animal Care
0079 (Energy and Chemichal Plant)
External Evaluation and Review (EER)
As a registered tertiary education organisation, Primary ITO must undergo an External Evaluation and Review which
is scheduled for 2016. This is an NZQA managed, systematic evaluation of our educational performance in achieving
relevant outcomes and our capability of self-review to improve on our performance. This will likely include contacting
and interviewing our external stakeholders, industry partnership groups and other tertiary education organisations who
we have a relationship with.
Corporate Accounts
The Corporate Accounts team is continuing to facilitate
and support training and assessment. The main sectors
include Meat Processing, Dairy Manufacturing and
Seafood, as well as distinct sub sectors (i.e. Animal Product
Examination and Seafood Retail). Workplace based
training and assessment continues to be the main mode of
upskilling and professional development of employees.
Assessments for Food Processing unit standards are being
reported by NZQA registered providers and there has
been a conscious effort to include this in Primary ITOs
quality support planning. For instance, a few Food Processing unit standards have been selected for the annual National
Moderation Panel. The Quality team has facilitated Workplace Assessor workshops for consistency and professional
development within the industry. The Quality team has also initiated visits for providers with a focus on Food Processing.
These visits have been well received and beneficial in building relationships in terms of improving quality in assessment
and moderation. In 2016, Clusters will be planned to account for assessment and moderation in this space.
This transition will continue in 2016, in keeping with the Quality team’s holistic approach to quality support and
assurance.
Page 2 – January 2016
Post Targeted Review of Qualifications (TRoQ) Development Update
Targeted Review of Qualifications (TRoQ)
2015 marked the completion of TRoQ for Primary ITO, with 34 qualifications approved in the year alone. This means
Primary ITO has developed a total of 96 New Zealand qualifications throughout the process.
Programme Development
Following the completion of TRoQ, Primary ITO has been working on the development of programmes to meet the
graduate outcomes of New Zealand qualifications. Programmes provide all the details of learning and delivery to ensure
learners can achieve the new qualifications. Our approved Pastoral programmes will be rolled out soon and following this
we will be working on gaining approval for four Horticulture programmes and their accompanying unit standards.
Maintenance of National Agriculture Qualifications
To ensure National Agriculture qualifications remain useable in the short term while providers transition to the
New Zealand qualifications; the last date for enrolments has been changed from December 2015 to December 2016. The
last date for assessment of these qualifications have also been extended for a year and range from December 2017 to
December 2019, depending on the size of the qualification.
Unit Standard Reviews
Primary ITO is currently reviewing unit standards that align with the new qualifications. 426 new/revised unit standards
were approved by NZQA in 2015.
We will continue to review unit standards throughout 2016, focusing on those from the Horticulture domains. As unit
standards are reviewed for each sector, the Education team will send out email notifications to providers inviting you to
provide feedback via an online survey.
Summary of 2015 unit standard approvals. Approval of 426 unit standards (revised or new). This includes:
•
•
•
•
•
•
39 Pastoral unit standards
15 Water unit standards
30 Equine unit standards
124 Dairy + Products Food Processing unit standards
24 Fellmongery + Leather unit standards
194 Meat unit standards
Any questions about qualifications, programmes or the reivew of unit standards can be sent to
educationteam@primaryito.ac.nz
January 2016 – Page 3
TRIES ENDOR
SE
D
ING • PRI MA
TR
RY
AIN
ING • PRIMA
I
ND
US
TRIES ENDORS
ED
AgExcel will no longer be awarded to education providers. Instead, individual
tutors will be endorsed to deliver training programmes. Endorsement at the tutor
level will give greater assurance to industry that the quality of training delivered is
exceptional.
US
AIN
AgExcel, Primary ITO’s quality mark, is changing to ensure learners in the primary
sector receive the best quality training possible.
D
IN
TR
The AgExcel Quality Mark is changing
RY
AgExcel
Tutors awarded the quality mark will be able to distinguish themselves as leading tutors who meet the quality standards
industry demand.
We will be changing the name of the quality mark to ensure it is relevant to all primary sectors and redeveloping the
existing AgExcel website.
The change will affect all Primary ITO’s current contracted education providers and the tutors who work for them. It will
also affect all tutors who contract directly with Primary ITO.
Why are we making the change?
Primary ITO currently manages and administers the AgExcel quality mark on behalf of our industries.
We are making this change because the delivery of learning by tutors is critical to the overall training experience. Tutor
endorsement will bridge the gap between the basic quality assurance standards currently in place and the delivery of
training and education that meets industry requirements.
We also want to recognise the skills and knowledge of tutors in the learning process.
What criteria will the quality mark be assessed against?
In order to secure the tutor quality mark a tutor must meet a rigorous set of quality assurance criteria. Tutors will need to
be entertainers (without crossing the line), display a high level of technical and industry knowledge, be able to recognise
learners experience levels and be adaptable to deal with learners learning difficulties. Above all endorsed tutors must be
able to engage and inspire learners.
The combination of these factors will mean training delivered by AgExcel endorsed tutors adds value to the learners’
experience, teaches them what they need to know, and raises the quality of skills and knowledge in the industry.
Endorsed tutors will be provided with ongoing mentoring and support, professional development opportunities and
access to industry best practice resources. They will be reviewed annually to ensure they remain industry relevant and
engaging.
AgExcel will ensure that tutors are given every opportunity to provide the highest quality learning experience to
trainees.
Contact us at info@agexcel.co.nz for more information.
Page 4 – January 2016
Literacy Language & Numeracy (LLN)
New Personnel
Since the last update there have been two staff members join the Literacy and Numeracy team. These appointments
reflect the importance that Primary ITO places on literacy and numeracy and our recognition of the need to dramatically
improve learners foundation skills.
Using Mentors
Primary ITO’s stable of mentors are a very valuable
resource. We see that tutors are a key factor in the
effective use of mentors to make a difference and improve
the learner success rate.
There are a number of ways that tutors can be actively
involved in the mentoring programme:
• Recommend to learners that they use a mentor.
• Encourage people in their networks that they volunteer
to be a mentor.
• Consider being a mentor themselves
• Have a mentor in your classes – the mentors can assist
in class and serve as another pair of hands.
Many of our mentors support learners in a one-to-one
relationship, but the most effective use of mentors is their
attendance at study evenings. Study evenings can attract up to 20 learners and often result in 20–30 assessments being
completed.
All Tutors are Literacy and Numeracy Tutors
Tutors are the most important link in the process of improving learners literacy and numeracy skills. Most tutors will not
have been employed on that basis, but we all have to be part of the solution if literacy and numeracy skills are to improve.
We can all assist learners to improve their reading, writing and numeracy skills in a number of simple ways:
• Recognise that we all have some level of literacy and numeracy issues and that we all need to grow our skills in this
area.
• Accept that many of our learners have reading, writing and numeracy problems and that they are most often not
down to low intellect.
• Resist the temptation to ignore the problem and pretend that reading and numeracy are not important.
• Attend professional development sessions to grow your skills in literacy and numeracy.
• Have short sharp quiz activities that focus on numeracy, spelling and reading tasks.
The Literacy and Numeracy Demands of Higher Level Learning
Recently Primary ITO commissioned a research project in conjunction with Ako Aotearoa, the National Centre of
Teaching Excellence in the Tertiary Sector. The research looked at the literacy and numeracy demands of higher level
training and was initiated from concerns and observations that learners right up to diploma level have literacy and
numeracy deficits. The findings can be summarised by the following:
• There is limited knowledge and understanding of LLN issues in some of our stakeholders, and in our training
providers.
• Many providers have not engaged in any LLN training for their staff.
• There is not a common understanding in the sector of what constitutes LLN success.
• Low LLN skills does pose a significant barrier to increasing the number of higher level qualification completions.
• For success LLN needs to be built in – not bolted on.
• Embedding LLN into programmes improves the likelihood of retention and success.
• Within the sample of learners at level 4 Production Management and Diploma classes there was a large number of low
ALNAT scores.
January 2016 – Page 5
• Learners above level 4 are not normally assessed using the ALNAT.
• This project recommends that all learners are assessed using the ALNAT right up to diploma level. This will provide a
common baseline.
• The researcher observed a stigma by learners on account of their LLN deficits.
• Many tutors report that they have “minimal understanding and experience in how to integrate LLN into their teaching
and course materials”.
• There is a dichotomy of views about whether LLN is an issue for learners. Some tutors saw it as a major problem. Other
tutors were unaware of the LLN challenges of learners.
Literacy and numeracy challenges that learners face when completing level 2, 3 and 4 courses do not magically disappear
when they move onto higher level training.
National Research Project that looks at Dyslexia in
Industry Training and Tertiary Education
Primary ITO has received the results of a small research
project that examined the effectiveness of Primary ITO’s
wrap-around support programme to assist dyslexic
learners. The results have attracted world-wide interest
because little is known about how best to support dyslexic
employees in the workplace. Primary ITO has been
invited to present the findings at an International Dyslexia
Conference at Oxford University in March 2016.
This project has led to a major research project that will be
carried out over the next two years. The new project will
involve Primary ITO’s providers and tutors. The outcomes
will inform tutor practice into the future.
The LLN enriched Milk Harvesting Qualification
The Government places a high priority on the number of people having NCEA level 2. This is a worthwhile goal because
it future proofs the workforce for higher level qualifications. Primary ITO strongly endorses the Government’s position.
However many of our learners left school without this qualification. In the majority of cases the learner does not have the
necessary literacy and numeracy requirements.
We have recently developed a process whereby learners taking the new Milk Harvesting qualification can do extra
contextualised literacy and numeracy tasks to complete the literacy and numeracy requirements and complete their
NCEA. Our experience is that learners value the opportunity to receive their NCEA qualification.
We strongly encourage our tutors to support and endorse this initiative. It is our intention to develop a similar enriched
programme to support learners in other sectors as well.
Schools and Trade Academy
Schools
Schools continue to be an essential part of the work that Primary ITO is involved in.
Trade Academy
This continues to grow and be the flagship of our work with schools. We now have 37 schools involved with a total of
500 funded places as well as supporting a significant number of non-funded places. The outcomes continue to be very
positive. During 2015 Horowhenua College, Otaki College, Te Waha o Rerekohu and St Kevins College became involved.
Gateway
A series of Gateway Packages were trialled in 2015 with 35 packages being bought by schools throughout New Zealand.
There was a major launch at the recent CATE Conference in Palmerston North.
Gateway packages each have a minimum of 20 credits that include both theory and practical application, with learning
reinforced by industry work experience. Packages cost $600 each.
Page 6 – January 2016
They are being offered in the following sectors:
• Agriculture – Dairy, Fencing, Sheep/Cattle/Deer
• Aquaculture
• Equine
• Horticulture – Amenity Horticulture, Arboriculture, Floristry, Fruit Production, Nursery Production and Viticulture
• Wool – Wool Handling and Shearing
Details are available on Primary ITO’s website or you can contact Paul Bau directly on (027) 703 6329.
SWITCH – Structured Transition from School to Work
SWITCH is a structured transition from Year 13 to employment and is being piloted with several schools in 2016. Learners
will be enrolled both at school and in employment with the strong expectation that they will be fully employed the
following year. For further details contact Derek McCullum on (029) 770 2855.
Career Prospectus
We have refined our Career Prospectus “Land the Best
Job on Earth” which is available to order on Primary ITO’s
website. The prospectus details many of the careers in
the primary industry and details what can be expected for
each type of career.
For all school matters, feel free to contact Derek, Paul,
Emma or Judi of the School team at 0800 20 80 20.
Provider Moderation 2016
Each year Primary ITO undertakes to visit and interview a sample of Providers with consent to assess. Those selected for
a visit will be advised of the visit at the beginning of the year by letter. A team of moderators, a pair of moderators, or an
individual moderator will conduct the visit depending on the amount of assessment being undertaken and the nature of
the unit standards being assessed against.
The intention of the visit is to ensure that moderation outcomes from Clusters and Moderation Panels are actioned, and
to observe the provider’s engagement in Primary ITO’s National External Moderation System. The visit is intended to
sample assessment practices and assessor decisions in relation to theory and practical unit standards, to provide support
and guidance for training delivery and assessment against Primary ITO unit standards, and to foster a partnership
between Primary ITO and the consent to assess provider.
Feedback will be provided in a report and any actions to bring about compliance with moderation requirements will be
identified.
January 2016 – Page 7
National Moderation Panel Exercise
Each year the National Moderation Panel moderates a sample of unit standards. Prior to each Panel we request a report
from NZQA which shows us which providers have assessed and registered credit during the past two years against the
unit standards selected. We use this information to send out requests for providers to supply their assessment material.
The National Moderation Panel exercise will be held on 18, 19, 20 May of this year and will be moderating assessment
material (Assessment Tool, Marking Schedule & three (3) scripts) for the following unit standards:
Unit
Title
16
Describe pasture plants and production, and ways to Farming Skills
optimise pasture growth and utilisation
3
5
18
Demonstrate knowledge of animal anatomy and
physiology
Farming Skills
3
4
16316
Explain safe work practices for working at heights
within the dairy industry
Dairy Workplace Health and Safety
3
3
19851
Describe the biology of a fin fish
Aquaculture
3
5
20560
Grow nursery crops in containers
Nursery Production
3
10
21218
Operate and maintain powered orchard machinery
Fruit Production
3
10
22208
Select and plant plants in landscape work
Landscape
3
5
20530
Demonstrate knowledge of weeds, pests, diseases,
and disorders of amenity turf areas
Sports Turf Weeds and Pests
3
10
21468
Demonstrate knowledge of energy and chemical
plant pollutants and their control measures
Safety and Legislation for Energy
and Chemical Plant
3
5
21392
Evaluate performance and opportunities for an
agribusiness, and present findings in a report
Agribusiness Management
6
25
27215
Prepare to apply, and apply, agrichemicals using
hand held equipment
Plant Pest, Weed, and Disease
Control
2
5
21563
Demonstrate knowledge of the HSNO Act, and NZS
8409:2004 for the use of agrichemicals
Plant Pest, Weed, and Disease
Control
3
5
27216
Prepare to apply, and apply, agrichemicals using
motorised equipment
Plant Pest, Weed, and Disease
Control
3
4
Page 8 – January 2016
Domain
Level
Credits
When submitting material to the Panel please ensure it reaches us by the due date as there is a lot of preparation work
that needs to be carried out before the Panel convenes. We allow providers between 4-5 weeks notice of the National
Moderation Panel exercise which should be plenty of time for you to collate the requested material and send it to us by
the due date.
Invitation to Observe the National Moderation Panel Exercise
We would like to extend an invitation to persons who are involved in assessing unit standards to express your interest
in attending and observing one day of the National Moderation Panel exercise in May. Observation at this exercise will
provide you with the opportunity to share in the moderation process that leads to moderation outcomes and reporting
back to providers. If you are interested in observing one day of the National Moderation Panel exercise please express
your interest to Karen Thomson – karen.thomson@primaryito.ac.nz
Provider Assessment Material Moderation Requirements for Providers
To facilitate national consistency, Primary ITO’s Quality team will request samples of assessment material and learner
scripts from Providers with consent to assess for selected theory unit standards once yearly. A panel of moderators will
be convened to moderate assessment material and student scripts.
Providers with consent to assess for multiple sites must provide samples from each site.
Where available, the learner scripts supplied should be those with borderline assessment decisions where credit was and
was not awarded.
The National Moderator will report the outcomes of moderation to the Providers with consent to assess. Assessment
material that does not meet the national standard will be required to be resubmitted by a specified date for approval
before it can be used again.
Note:
Primary ITO encourages providers to keep a sample of assessments/scripts for a minimum period of two
years in case these are called up to be moderated at future National Moderation Panels.
Assessment Tasks
Primary ITO has a number of assessment tasks available for consent to assess providers to use.
These assessment tasks are free and available in PDF format via an agreement and then once processed can be accessed
via www.primaryito.ac.nz
This will give providers access to all the assessment tasks listed on our website. Access includes any updates to
assessments and any new assessments that we develop.
Primary ITO strongly recommends that providers use our assessment tasks where they are available for the unit
standards they are delivering.
Should you require any further information please do not hesitate to contact us at product@primaryito.ac.nz
Non-Compliance with Moderation Activity
Primary ITO will continue to monitor non-compliance with our moderation requirements. Any identified noncompliance will result in a letter informing you of what corrective action can be taken. We are willing to work with
those involved to ensure a positive outcome. However, on-going
non-compliance will result in further action being taken.
January 2016 – Page 9
2016 Clusters
The focus of Clusters is on professional development for tutors/assessors, sharing of information and ideas, networking,
discuss methods used for practical and theory assessments and undertake some moderation. We also have guest
industry speakers. These Clusters are facilitated by a Primary ITO Quality Support member who will update attendees on
Primary ITO activities.
Primary ITO expects consent to assess providers to participate in these Clusters – 2016 dates are confirmed as:
Region (Cluster)
First Cluster Date
Second Cluster Date
Northland
Thursday, 2 June
Wednesday, 9 November
Auckland
Tuesday, 31 May
Thursday, 3 November
Bay of Plenty
Wednesday, 1 June
Tuesday, 8 November
Waikato
Thursday, 26 May
Thursday, 27 October
Taupo/Rotorua
Friday, 20 May
N/A
Gisborne/Hawkes Bay
Friday, 27 May
Friday, 28 October
Taranaki
Wednesday, 18 May
Friday, 4 November
Central Districts
Wednesday, 13 April
Tuesday, 20 September
Wellington
Thursday, 15 September
N/A
Nelson/Marlborough
Friday, 9 September
N/A
West Coast
Thursday, 17 March
N/A
North Canterbury
Tuesday, 12 April
Wednesday, 14 September
South Canterbury
Tuesday, 10 May
Wednesday, 19 October
Dunedin
Thursday, 8 September
N/A
Central Otago
Thursday, 15 September
N/A
Southland
Friday, 20 May
Thursday, 27 October
Industry – ANTECH
Thursday, 27 October
N/A
Industry – Equine
Thursday, 7 April
N/A
* For information on the unit standards being moderated at these Clusters please contact the Quality team.
Details (e.g. venue, agenda, unit standards) about each Cluster will be sent to all providers expected to attend in that
region six weeks prior to the Cluster. To ensure that you attend please make note of the date of your region’s Cluster in
your calendar.
If there is anything you would like to see or people you would like to hear from at these Clusters please let us know. If you
are able to help out with a venue (a chance to show your organisation to other providers) and help organise catering in
your region please contact us via email at quality@primaryito.ac.nz we would love to hear from you.
Requirement: All Providers with consent to assess need to attend at least one Cluster per year.
Note:
Primary ITO encourages providers to keep a sample of assessments/scripts for a minimum period of two
years in case these are called up to be moderated at Clusters.
Department of Corrections Moderation
The Department of Corrections is facilitating primary industries training in the majority of their correctional facilities
throughout New Zealand. Primary ITO is working in association with the Department of Corrections by providing training
and assessment resources as well as undertaking moderation. In 2015 members from Primary ITO’s Quality team visited
every facility and undertook site visits. As part of the process we met with management, trainers, verifiers and workplace
assessors to provide professional development, updates on the TRoQ and support good assessment practice. In addition
to this, we also ran a Cluster in each of the Department of Corrections regions.
Going forward Primary ITO will continue to run Clusters for professional development and moderation purposes.
Page 10 – January 2016
2015 Annual Moderation Report
All providers that have consent to assess scope against Primary ITO subfields, domains and/or unit standards are required
to complete and return an annual moderation report each year.
The report will cover moderation activities undertaken by the provider in the previous year.
The Annual Moderation Report is for the provider to summarise their engagement with Primary ITO’s National External
Moderation System. It includes attendance at Clusters, and actions taken by the provider to bring their assessment
material and assessor decisions into line with the national standard following National Moderation Panel feedback where
minor improvements were required as opposed to resubmission of assessment material.
Your report also enables us to record compliance with moderation requirements and report to NZQA as described in our
Consent and Moderation Requirements (CMRs).
2016 Assessment Plan
Each year Primary ITO requests consent to assess providers to submit an outline of their assessment plan for the
following year. The plan includes:
• A list of domains and/or unit standards to be assessed during the year; and
• A brief description of how the unit standards are integrated within the programme and the assessment process to be
used.
Your report also enables us to record compliance with moderation requirements and report to NZQA as described in our
Consent and Moderation Requirements (CMRs) and plan moderation activities for the coming year.
Note. We are still awaiting a few outstanding 2015 Annual Moderation Reports and 2016 Assessment Plans so if
you still have not yet completed this please complete ASAP.
January 2016 – Page 11
Quality Support Team’s contact details
Quality Support Team email: quality@primaryito.ac.nz
Andrew Donohue – Quality Manager
Karen Thomson – Quality Consultant
Andrew’s role includes overall responsibility and
management of the organisations Quality Assurance
functions including internal and external quality
requirements, AgExcel and liaising with key government
and industry stakeholders around quality issues.
Karen ensures that our quality processes are managed
effectively. Karen manages all moderation activities,
providers seeking consent to assess, AgExcel
endorsement and activities, organises assessor training
workshops and any moderation/quality enquiries.
andrew.donohue@primaryito.ac.nz
karen.thomson@primaryito.ac.nz
Phone: (04) 381 7821 (DDI)
Phone: (04) 381 7830 (DDI)
Alastair Gordon – National Moderator
Wikeepa Rewharewha – Quality Adviser
Alastair’s role is to ensure that Primary ITO legislated
and mandated Standard Setting Body functions are
met. This includes undertaking internal and external
moderation activities.
Wi supports the team in meeting its internal and
external quality requirements, engagement with NZQA,
other ITOs and applicable providers, and assists in
quality assurance functions within Corporate Accounts.
alastair.gordon@primaryito.ac.nz
wikeepa.rewharewha@primaryito.ac.nz
Phone: (09) 970 1342 (DDI)
Phone: (04) 381 7844 (DDI)
John Troutbeck – Education & Quality Specialist
Chloe Pratap – Administration Assistant
John Troutbeck monitors the provider performance
evaluation process and looks after provider queries and
concerns. He also assists the Education team and offers
quality assurance support to providers.
Chloe provides administrative support to the Quality
Support team and is responsible for the organisation of
Clusters throughout the country.
john.troutbeck@primaryito.ac.nz
Phone: (04) 801 4573 (DDI)
chloe.pratap@primaryito.ac.nz
Phone: (027) 481 0873
Yvette Palmer – Senior Administrator
Quality Experts/Moderators
Yvette works with the apprenticeship administration
and provides internal audits of the Training Agreements
and NZA’s, as well as assisting with migrant qualification
letters.
The Quality Support team is also supported by a
group of Quality Experts/Moderators who assist
with Primary ITO’s internal and external moderation
activities.
yvette.palmer@primaryito.ac.nz
Phone: (03) 357 1667 (DDI)
Trade Academy/Schools team include:
LLN team include:
• Derek McCullum – School Liaison Manager
• Mike Styles – Literacy & Numeracy Adviser
• Paul Bau – School Relationship Facilitator
• Sarah Searle – National Literacy & Numeracy
Assessment Coordinator
• Emma Gardiner – School Relationship Facilitator
• Judi Fleck – Schools & Quality Facilitator
• Marianne Farrell – National Literacy & Numeracy
Coordinator
Primary ITO Head Office
PO Box 10383, The Terrace, Wellington 6143, Level 2, ITO House,
180-188 Taranaki Street, Wellington 6011, Telephone: (04) 801 9616,
Fax: (04) 801 9626, www.primaryito.ac.nz, 0800 20 80 20
Page 12 – January 2016