ALGIM Conference:
Future Cities
Dave Eaton
November, 2014
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
THE “META” VIEW
1.7B
1x
Wellington
$34T
Competition
2%75%
Urban population
increase by 2030
Population
growth/day for next
15 years
GDP added by 600
cities till 2025 (58%
WW GDP)
Cities in competition
to become economic
hubs
Cities cover 2% of
surface, use 75% of
resources
2M & 5M
4M & 3M
150M
3.5B &64%
8ZB
Additional doctors &
hospital beds
needed
Additional
classrooms &
teachers
New smart water
meters installed
Connected to the
internet by 2017; %
access via mobile
devices
Digital content by
2015, up 300% from
2011
“City In a
Box”
Repeatable
Core
Services
Shared City
Apps
New Style
of IT
Capex to
Opex Shift
MacroTrends
Market
Demands
Opportunity
2
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Opportunities & Pressures Are Forcing Cities to
Innovate…
Demographic
Shifts
Pressure on
Resources
Talent
Complexity
& Scale
Security, Agility &
Resilience
3
Budget
Pressures
Economy
Barriers &
Constraints
Operating
Model
Systems &
Processes
Observations & Implications:
1. Traditional methods not working – not enough budget, talent to address complexity & scale
2. Citizen expectations and competition between cities favoring speed of execution
© Copyright
Hewlett-Packard
Development
Company, models
L.P. The information
hereinadopted
is subject to change
notice.innovation and time to market
3. 2014
New
IT and
business
arecontained
being
towithout
drive
…And By Budgets and Spending Profiles.
Focus is on Changing the Status-Quo…
WW Government Spending Profile
% of Decision Makers Reporting as Top Selection Criteria
100%
Transform
12%
Grow
13%
55%
Off-the-shelf offerings
46%
61%
Prebuilt components
54%
Run
75%
43%
Outcome-based pricing
38%
% of PS IT
Spend
Source:
Gartner
on Government
Expenditure
Profile;
© Copyright
2014 Hewlett-Packard
Development
Company, L.P. The information contained herein is subject to change without notice.
4 Study
Forrester: The Age of the Citizen - Smart Governments Embrace and Enable Disruption, June 2014
Government
Overall
Government Are Focusing On 4 Areas…
CITIZEN/BUSINESS SERVICE DELIVERY
• Single point of contact & integrated service delivery models
• One-door/any-door access
• Transparency of government workflow, status reporting
• Privacy and confidentiality of information
• Integrated document repositories
• Segmentation & targeting of service delivery
1
Service Delivery & Channel Innovation
DEFENSE &
NATIONAL
SECURITY
PUBLIC SAFETY &
JUSTICE
• Integration across
services
• Preparedness &
rapid response
• Network-centric
operations
• Asset maximization
Logistics & MRO
2
• End-to-end
security
• Recidivism
prevention
• Multi-jurisdictional
& multi-agency
collaboration
• Rapid response
• Case resolution
F&A
HEALTH & HUMAN
SERVICES
• Integrated records
and lifecycle
management
• Tier 2 and Tier 3
cities
• Care and cost
management
• Eligibility
determination
• Integrated benefits
EDUCATION
• Self service
• Education
infrastructure
• Distance learning
• Content delivery
• Teacher pool
expansion
“Joined Up” Processes
OPERATIONS IMPROVEMENT
• “Joined up” government & multi-agency programs
• Reducing the cost of operations
• Consolidation and shared services
• Public-private partnerships
• E-enablement of current processes
3
5
4
Operations Efficiency
• Improved
collections
• Rapid
implementation of
tax law changes
• Voluntary
compliance
• Registration & tax
returns
• Transparency and
processing
efficiency
Other Govt.
Services
• Transportation
Business
network
expansion
• Congestion
Model
management
• Freight
movement
Innovation
• Improved customer
service
STRATEGIC or CROSS-AGENCY INITIATIVES
• Resource management
• Cybersecurity
• Government-Cloud
• New industry cluster development
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
CHANGE IS BEING DRIVEN BY CITIZEN
EXPECTATIONS…
Transformed
Customer
Experience
Service
Innovation
© Copyright
2014 The
Hewlett-Packard
Company,
L.P. The Embrace
informationand
contained
herein
is subjectJune
to change
Adapted
from
Forrester:
Age of the Development
Citizen - Smart
Governments
Enable
Disruption,
2014without notice.
6
Mobile Mind-Shift
Public Value
A “Smart City” is not necessarily a “Future City”
• NATT
• the problem with sensors
• Micro vs Macro?
• The City as an economic construct
• Citizen centricity
• Focus on:
• public value
• economic growth
“A city that is not meaningfully engaged with its citizens might be a “smart city”, and a
“connected city”, but it is likely not a “future city”. - Suparno Banerjee
7
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP’s Future City: A Citizen & Community Centric
Approach
A Future City is:
• Citizen Centred
• Open & Collaborative
• Digitally engaged (people, places &
things)
delivering:
• Public value
• Economic growth
8
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
CITIES PERFORM A RANGE OF ROLES IN DELIVERING PUBLIC VALUE
Inform
Current conditions, events, etc.
Attract & Retain
Businesses, investors,
residents, visitors
Listen
From various constituents and
stakeholders
Communicate
Provide City Vision & Strategy,
Integration with region. Get
feedback
Collaborate
Collaborate, innovate with an
ecosystem of partners,
constituents
Efficiency
Interact & Transact
Business and social
transactions for city services
Trust
Enable
Act as a catalyst or an
intermediary to create value
Manage
Manage city assets, operations
and resource allocation
Regulate
Integrate &
Consolidate
Provide the latest set of rules
and regulations
Provide single point of contact
for city resources
Govern
Monitor & Report
Doing the right things and doing
them the right way…
City performance Against
Goals, Benchmarks, Other
Cities
Equity –
segments
served
External Focus
9
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Public
Value
Internal Focus
Quality of
Service
THE “SECRET SAUCE”: ECONOMIC GROWTH…
Building A Resilient, Diverse Economy
Drive Innovation,
Investment
Mechanisms &
Commercialisation
Provide World Class
Infrastructure
Attract & Retain
Business, Investment
& Talent
Provide World Class
Education &
Workforce
• Network connections
– bandwidth, ease of
access, reliability and
resilience
• Targeted approach
• Education tracks
aligned with growth
strategy
• Incubate and grow
companies in highgrowth sectors
• Collaboration
between Universities,
industry and
government
• Identify companies
with critical
advantages, build
around them
• Multi-modal
connections for trade,
commerce, business
visitors, tourism, etc.
• Build on regional
advantages
• Tax and regulatory
environment
• Promotion of
companies
• Sponsorship and
internship programs
• Leverage regional
advantages
• Utilities and other
infrastructure –
power, water, etc.
• Licensing and other
processes (ease of
starting a business)
• Industrial land,
estates
• Managing regional
brand (Region, Inc.)
• Capacity and
resilience
• Quality of life for
residents
• Investment readiness
& funding
mechanisms
• Settlement of skilled
migrants
• Ecosystem of funding
partners
10
© Copyright 2014 Hewlett-Packard Development Company, L.P.
• Government as a
sponsor of use cases
• Create knowledge
capital base
• Facilitate growth of
mature businesses
• Technical & business
assistance & services
The information contained herein is subject to change without notice.
Promote & Connect
Outside Region
• Export assistance &
market identification
• Incentives for global
firms for partnering
with start-ups
• Active promotion in
foreign cities and
countries
Make It Easy to
“Open for
Business”
• Improving processes
for registration,
business start-ups
• Coordination across
multiple agencies of
government
• Clear visibility of
workflow related to
applications
• “Clean” business
environment
• Easy access to
information
• Shared services
• Active business
promotion,
opportunities, market
expansion services
FUTURE CITIES: TECHNOLOGY ALLOWS THE
FOUNDATION FOR A NEW STYLE OF CITY GOVERNMENT
Citizen &
Service
Delivery
Insights
Workplace
Changes
New
Style of
Govt
Channel
Alignment
11
Precise
Targeting &
Budget
Prioritisation
High-value
Complex
Transaction
s
Citizen Participation
& Co-Creation
Citizen
Segmentation
Open, Loose Fit
Platforms &
Ecosystems
Education
Partnerships for City
Journeys
Culture
PPP & Business
Model Innovation
Business
Incubation
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
CONNECTING HP CITY INITIATIVES TO DRIVE
INNOVATION & BEST PRACTICES…
County of
Norfolk, UK
• Citizen-centric
service design
• Services catalog
• Mobile
applications for
social services,
healthcare, C2G
• Cloud – HP
ECS, MSFT
12
Anaheim &
San Diego,
USA
• EVOC,
emergency
response
• Justice systems,
case mgt.
• Mobile
applications for
C2G and G2C
• Shared services
and IT
infrastructure
Flemish
Government,
Belgium
Tokyo &
Kashiwanaha
, Japan
• Integrated citizen
service
interaction portal
• Unified citizen
data repository
• Government
shared services
• Mobile, kiosk
apps
• Smart meters
• Connected cars
• Healthcare and
wellness stats
and analytics
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Singapore
EDB
• Joint Singapore
EDB + HP Center
of Excellence
• Solutions for
Smart Nation
• Thought
Leadership & IP
creation
• Capacity &
capability
development
CITIZEN-FOCUS: NORFOLK’S VISION
13
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
CITIZEN-FOCUS: NORFOLK’S MOBILE PLATFORM &
AVAILABILITY ANALYSIS
14
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
RESILIENCY & RESPONSIVENESS: ANAHEIM’S EMERGENCY
VIRTUAL OPERATIONS CENTER
Preven
t
Continue operations
post incident
response to ensure
timely recovery to
final disposition.
15
Proactively monitor
contextual data to
preclude incidents before
they happen.
Recover
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Respond
Actively manage incidents
as they occur, utilizing
current information and
automated data analytics.
Moving Forwards….
• The issues with Risk
• The problem of 100%, of 1%
• When is 80% enough?
• Develop a Dashboard
• core element of external
engagement & internal
management platform
• Focus on:
• Citizen engagement
• public value
• economic growth
16
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Thank You
david.eaton@hp.com
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.