SERVICEIQ GATEWAY ORDERING
2013
SERVICEIQ Resource ordering please refer to our website www.ServiceIQ.org.nz for resource information.
Retail - Customer Service Award
26
Level
Credit
s
Maintain personal presentation in the workplace
2
3
1277
Communicate information in a specified workplace
2
3
11941
Build rapport with customers
2
2
11974
Participate in a team
2
4
Assessment Standard
62
11968
19583
Assessment Standard Title
Maintain and integrate knowledge of legislation
2
4
Demonstrate knowledge of products
2
4
57
Provide customer service in given situations
2
2
376
Provide customer service in given situations
3
2
Assist customers to select goods and/or services face to face
2
2
11938
NB Student Workbook includes assessment tasks
Page | 1
ServiceIQ Resources available
__________Student Workbook $120.00
per workbook
__________ Assessment Service $165.00
per workbook
Managing Yourself
Assessment
Standard
8
Assessment Standard Title
Level
Credit
s
7118
Manage own learning programme
2
3
7123
Apply a problem solving method to a problem
2
2
12349
Demonstrate knowledge of time management
2
3
ServiceIQ Resources available
__________Student Workbook $80.00
per workbook
__________Assessment Service $45.00
per workbook
NB Student Workbook includes assessment tasks
Retail Insights
18
Assessment
Standard
Assessment Standard Title
Level
Credit
s
11817
Serve customers face to face in a wide range of contexts
3
4
11999
Demonstrate product knowledge in a specified department in a retail or
distribution environment
4
4
Create in-store displays in a retail or distribution environment
3
3
422
22013
Create and maintain materials for presentation of products
3
4
11956
Prepare a float and reconcile sales records and takings in a retail or distribution
environment
3
3
NB Student Workbook includes assessment tasks
Page | 2
ServiceIQ Resources available
__________Student Workbook $120.00
per workbook
__________ Assessment Service $120.00
per workbook
Working in Distribution
Assessment
Standard
23
Level
Credit
s
Demonstrate knowledge of the distribution environment
2
4
11985
Maintain safe work practices in a distribution facility
2
3
11971
Use safe work practices in a distribution environment
1
3
11972
Move goods manually and record stock movement in a distribution environment
1
2
414
62
Assessment Standard Title
Maintain personal presentation in the workplace
2
2
1304
Communicate with people from other cultures
3
2
418
Monitor stock in a distribution facility
3
4
Pick and assemble goods for dispatch in a distribution environment
2
3
11975
NB Student Workbook includes assessment tasks
Page | 3
ServiceQ Resources available
__________Student Workbook $80.00
per workbook
__________Training Material $80.00
per workbook
__________Assessment Service $150.00
per workbook
Hospitality - Certificate of Achievement Cookery Schools 1
covers
Unit Standards at Level 1 around food hygiene and safety, preparing and presenting meat,
fruit and vegetables and egg and cheese dishes in the hospitality industry
Assessment
Standard
15620
15900
19770
Unit Standard Title
Apply knowledge of food hygiene and safety in the preparation, serving and storage of
food
Prepare and present meat in the hospitality industry
Prepare and present egg and cheese dishes in the hospitality industry
15
Level
Credits
1
6
1
1
4
2
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Student Workbook
includes Assessment
Register and Order Online at
http://www.hsi.co.nz/products
15901
Prepare and present fruit and vegetables in the hospitality industry
Page | 4
1
3
Certificate of Achievement Cookery Schools 2
covers Unit Standards at Level 2 around food safety,
handle and maintain knives, grilling and prepare and present salads in a commercial kitchen.
Assessment
Standard
167
Unit Standard Title
Practice food safety methods in a food business
10
Level
Credits
2
4
13285
Handle and maintain knives in a commercial kitchen
2
2
13276
Prepare and cook food by grilling in a commercial kitchen
2
2
13283
Prepare and present salads for service in a commercial kitchen
2
2
Page | 5
ServiceIQ Resources available
Certificate of Achievement Pack
Cookery Schools 2
(COA CS 2)
Register and Order Online at
http://www.hsi.co.nz/products
Certificate of Achievement Cookery Schools 3
covers cookery unit standards
about demonstrating knowledge of hot finger food, preparing and presenting stock, sauce and
soup, baking, and cooking and knife use in the hospitality industry
9
Assessment
Standard
Unit Standard Title
Level
Credits
15919
Prepare and present hot finger food in the hospitality industry
1
2
15920
Prepare and present stock, sauce and soup in the hospitality
industry
1
2
15921
21059
Prepare and cook a cake, a sponge and scones in the
hospitality industry
1
Demonstrate knowledge of knife care, use, storage and
carrying for the hospitality industry
1
Page | 6
3
2
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Student Workbook
includes Assessment
Register and Order Online at
http://www.hsi.co.nz/products
Certificate of Achievement in Basic Food Safety gives candidates the basic
6
knowledge and skills that are needed to work safely with food
Assessment
Standard
167
20666
Unit Standard Title
Level
Credits
Practise food safety methods in a food business
2
4
Demonstrate a basic knowledge of contamination hazards and
control methods used in a food business
2
2
Certificate of Achievement Cookery Schools 4 - covers unit standards on food
frying, roasting, prepare fruit and vegetables and prepare and present sandwiches in a commercial
kitchen.
Assessment
Standard
13271
Unit Standard Title
Cook food by frying in a commercial kitchen
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Register and Order Online at
http://www.hsi.co.nz/products
8
Level
Credits
2
2
13278
Cook food by roasting in a commercial kitchen
2
2
13280
Prepare fruit and vegetables in a commercial kitchen
2
2
13281
Prepare and present basic sandwiches for service in a
commercial kitchen
2
2
Page | 7
ServiceIQ Resources available
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Register and Order Online at
http://www.hsi.co.nz/products
Certificate of Achievement Cookery Schools 5 - covers unit standards on food
safety, baking in a commercial kitchen and demonstrating creativity in meal preparation and
presentation.
Assessment
Standard
Unit Standard Title
13
Level
Credits
6630
Demonstrate knowledge of food safety
3
5
13272
Cook food by baking
2
2
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Student Workbook
includes Assessment
15627
Demonstrate creativity in meal preparation and presentation
Page | 8
3
6
Register and Order Online at
http://www.hsi.co.nz/products
Certificate of Achievement Catering Schools 1 specialises in the catering
environment, covering unit standards at Levels 2 and 3, topics include knowledge of the
characteristics of commercial cookery methods and their applications, preparing and planning to
serve food for a special occasion and providing buffet service in a commercial environment.
Assessment
Standard
Assessment Standard Title
11
Level
Credits
13344
Demonstrate knowledge of the characteristics of commercial
cookery methods and their applications
2
3
6648
Prepare, plan and serve food for a special occasion
3
4
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Student Workbook
includes Assessment
14439
Provide buffet service in a commercial hospitality environment
2
Certificate of Achievement in Food and Beverage Schools 2 covers knowledge of
glassware types and uses, knowledge of alcohol beverages, providing wine service and preparing
and presenting Mocktails in the hospitality industry.
Assessment
Standard
Assessment Standard Title
4
10
Level
Credits
15904
Demonstrate a basic knowledge of alcoholic beverages and
beverage service equipment
1
3
19768
Provide wine or equivalent service to the table
1
2
19769
Provide food service to the table in the hospitality industry
1
3
21057
Prepare, construct, and garnish Mocktails for the hospitality
industry
1
2
Page | 9
Register and Order Online at
http://www.hsi.co.nz/products
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Student Workbook includes Assessment
Register and Order Online at
http://www.hsi.co.nz/products
Certificate of Achievement in Food and Beverage Schools 1 Covers
preparing and serving hot and cold non-alcoholic drinks, clearing areas for service, basic table
service and maintaining personal presentation and greeting customers in a commercial
environment
Assessment
Standard
Assessment Standard Title
11
Level
Credits
ServiceIQ Resources available
14425
Prepare and serve hot and cold non-alcoholic drinks in a
commercial environment
2
2
14434
Prepare and clear areas for table service in a commercial
hospitality environment
2
3
14436
Provide table service in a commercial hospitality environment
2
4
Student Workbook
includes Assessment
14462
Maintain personal presentation and greet customers in the
hospitality industry
2
2
Register and Order Online at
http://www.hsi.co.nz/products
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Certificate of Achievement in Coffee Appreciation - for schools at Level 2 covers unit standards
about Preparing and presenting pressed and filtered coffee and demonstrating knowledge of commercial espresso
equipment and preparing espresso beverages under supervision.
8
Assessment
Standard
Assessment Standard Title
Level
Credits
17285
Demonstrate knowledge of commercial espresso coffee
equipment and prepare espresso beverages under supervision
2
4
17286
Prepare and present pressed coffee for service
2
2
17287
Prepare and present filtered coffee for service
2
2
Page | 10
Total Ordered
ServiceIQ
Resources
available
Trainer Pack Includes
Trainer Workbook
CD Rom
______Student Workbook - $33.00 DVD
Student Workbook
includes Assessment
______Trainer Pack - $160.00
Hospitality - Certificate of Achievement in Customer Service
8
looks at what it means to offer great customer service, both from a customer’s and an
employer’s perspective.
Assessment
Standard
Assessment Standard Title
Level
Credits
14462
Maintain personal presentation and greet customers in the
hospitality industry
2
2
14464
Deal with customer complaints in the hospitality industry
3
2
14469
Provide customers with information about an establishment in
the hospitality industry
2
Work in a diverse workplace
2
377
Page | 11
2
2
ServiceIQ Resources available
Trainer Pack Includes
Trainer Workbook
CD Rom
DVD
Student Workbook
includes Assessment
Register and Order Online at
http://www.hsi.co.nz/products
Level 1 - Foundation skills (Food and Beverage) INDIVIDUAL TRAINING PACKS - ITP's
Assessment Standard
15891
15894
15899
15904
Assessment Standard Title
Demonstrate knowledge of commercial cutlery and crockery types and uses in the hospitality industry
Demonstrate knowledge of basic terminology in commercial food and beverage service
Demonstrate knowledge of food and beverage control in the hospitality industry
Demonstrate a basic knowledge of alcoholic beverages and beverage service equipment
Level Credits
1
2
1
1
1
2
1
3
ServiceIQ Resources ordered
Register and Order Online at
http://www.hsi.co.nz/products
15905
19768
19769
21057
Serve non-alcoholic beverages to tables in the hospitality industry
Provide wine or equivalent service to the table
Provide food service to the table in the hospitality industry
Prepare, construct, and garnish mocktails for the hospitality industry
NB Student Workbooks $9.00 each for 1-9 copies or $7.00 each for 10+ copies of the same Assessment Standard. Trainer Manuals $21 each.
Page | 12
1
2
1
2
1
3
1
2
INDIVIDUAL TRAINING PACKS - ITP's
Assessment Standard
Assessment Standard Title
Level Credits
15892
Demonstrate knowledge of terminology used for food and recipes in commercial cookery
1
2
15895
Demonstrate knowledge of boiling and baking in the commercial catering industry
1
2
15896
Demonstrate knowledge of frying and grilling as cookery methods in the commercial catering industry
1
3
15897
Demonstrate knowledge of common types and uses of commercial catering equipment
1
2
15900
Prepare and present meat in the hospitality industry
1
4
15901
Prepare and present fruit and vegetables in the hospitality industry
1
3
15919
Prepare and present fruit and vegetables in the hospitality industry
1
2
15920
Prepare and present sauce and soup in the hospitality industry
1
2
15921
Prepare and cook a cake, a sponge and a batch of scones in the hospitality industry
1
3
19770
Prepare and present egg and cheese dishes in the hospitality industry
1
2
19771
Prepare, cook and present seafood in the hospitality industry
1
3
21059
Demonstrate knowledge of knife care, use, storage, and carrying for the hospitality industry
1
2
Page | 13
ServiceIQ Resources ordered
Register and Order Online at
http://www.hsi.co.nz/products
INDIVIDUAL TRAINING PACKS - ITP's
Assessment Standard
Assessment Standard Title
Level Credits
13271
Cook food by frying in a commercial kitchen
2
2
13272
Cook food by baking in a commercial kitchen
2
2
13273
Cook food by boiling in a commercial kitchen
2
2
13274
Cook food by poaching in a commercial kitchen
2
2
13275
Cook food by steaming in a commercial kitchen
2
2
13276
Cook food by grilling in a commercial kitchen
2
2
13277
Cook food by braising and stewing in a commercial kitchen
2
2
13278
Cook food by roasting in a commercial kitchen
2
2
13279
Cook food using a microwave oven in a commercial kitchen
2
2
13280
Prepare fruit and vegetables in a commercial kitchen
2
2
13281
Prepare and present basic sandwiches for service in a commercial kitchen
2
2
13283
Prepare and present salads for service in a commercial kitchen
2
2
13284
Clean food production areas, equipment and utensils in a commercial kitchen
2
2
13285
Handle and maintain knives in a commercial kitchen
2
2
13334
Prepare and cook Jams
2
2
13344
Demonstrate knowledge of the characteristics of commercial cookery and their appliances
2
3
Page | 14
ServiceIQ Resources ordered
Register and Order Online at
http://www.hsi.co.nz/products
INDIVIDUAL TRAINING PACKS - ITP's cont
Assessment Standard
Assessment Standard Title
Level Credits
22234
Compare characteristics of international dishes and prepare and present international dishes
2
4
21728
Calibrate and clean equipment and deep fry foods using low fat absorption techniques
2
2
21729
Demonstrate knowledge of deep frying using low fat absorption techniques
2
2
24526
Apply safe working practices in a commercial kitchen
2
4
Practice food safety methods in a food business
2
4
Demonstrate a basic knowledge of contamination hazards and control methods used in a food business
2
2
167
20666
Please contact ServiceIQ Schools Advisor to gain authorization before ordering Level 3 standards
13314
Prepare and cook egg dishes in a commercial kitchen
3
4
13316
Prepare and cook basic pasta dishes in a commercial kitchen
3
3
13282
Prepare, assemble, and present complex sandwiches for service in a commercial kitchen
3
2
13325
Prepare and bake basic cakes, sponges, and scones in a commercial kitchen
3
4
13331
Prepare and cook pickles, chutneys and preserves in a commercial kitchen
3
4
13343
Demonstrate knowledge of basic nutrition in commercial catering (HEAT)
3
4
Demonstrate knowledge of food contamination hazards, and control ∙ methods used in a food business
3
4
168
NB Student Workbooks $9.00 each for 1-9 copies or $7.00 each for 10+ copies of the same Assessment Standard. Trainer Manuals $21 each.
Page | 15
ServiceIQ Resources ordered
Register and Order Online at
http://www.hsi.co.nz/products
Food and Beverage - ITP’s
Assessment Standard
Assessment Standard Title
Level Credits
14425
Prepare and serve hot and cold non-alcoholic drinks in a commercial hospitality environment
2
2
14434
Prepare and clear areas for table service in a commercial hospitality environment
2
3
14436
Provide table in a commercial hospitality environment
2
4
14440
Prepare and clear areas for counter food service in a commercial hospitality environment
2
2
14443
Pack food and beverage orders for takeaway in a commercial hospitality environment
2
2
17285
Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages
under supervision
2
4
17286
Prepare and present pressed coffee for service
2
2
17287
Prepare and present filtered coffee for service
2
2
22428
Prepare and present tea for service
2
2
3
3
Please contact ServiceIQ Schools Advisor to gain authorization before ordering Level 3 standards
17284
Demonstrate knowledge of coffee origin and production∙
NB Student Workbooks $9.00 each for 1-9 copies or $7.00 each for 10+ copies of the same Assessment Standard. Trainer Manuals $21 each.
Page | 16
ServiceIQ Resources ordered
Register and Order Online at
http://www.hsi.co.nz/products
]
Aviation – only ServiceIQ registered assessors may assess
Assessment
Standard
Assessment Standard Title
Level
Credits
19587
Demonstrate knowledge of internal structures in the civil aviation industry in New
Zealand
2
3
20677
Demonstrate knowledge of the principles of aircraft flight
2
2
19585
Describe the development of aviation from pre World War 1 through to current
times
2
8
19586
Identify aviation support structures, aircraft types and operations in New Zealand
2
3
20676
Demonstrate knowledge of aviation career and training options
2
3
16818
Demonstrate knowledge of aviation industry law, systems and procedures
1
1
ServiceIQ Resources available
Register and Order Online at
http://www.attto.org.nz/resources
Please ensure student keeps a log of their work experience they receive on the placement and collect evidence of work skills and training they receive.
On request a Certificate of Achievement will be awarded for each student that achieves 10 credits in any of the Aviation, Travel and Tourism Gateway Programmes at a cost of $15. Applications to be made to
thehub@ServiceIQ.org.nz.
Page | 17
Tourism – Schools with appropriate Consent to Assess or ServiceIQ registered assessors may assess
Assessment
Standard
Assessment Standard Title
Level
Credits
18237
Perform calculations for a tourism workplace
2
3
23761
Read and comprehend work-related documents in English for a tourism workplace
2
3
23767
Demonstrate knowledge of and use the Internet in a tourism workplace
2
2
24728
Demonstrate knowledge of destination New Zealand
2
3
24731
Describe and compare social and cultural impacts of tourism
2
4
24726
Demonstrate knowledge of aviation industry law, systems and procedures
2
3
24732
Demonstrate knowledge of tourist characteristics and needs
2
3
ServiceIQ Resources ordered
Register and Order Online at
http://www.attto.org.nz/resources
Please ensure student keeps a log of their work experience they receive on the placement and collect evidence of work skills and training they receive.
On request a Certificate of Achievement will be awarded for each student that achieves 10 credits in any of the Aviation, Travel and Tourism Gateway Programmes at a cost of $15. Applications to be made to
thehub@ServiceIQ.org.nz.
Page | 18
Advanced Tourism – Schools with appropriate Consent to Assess or ServiceIQ registered assessors may assess
Assessment Standard
Assessment Standard Title
Level
Credits
23755
Identify and self-evaluate the demands of a specific role in a tourism
workplace
3
3
23766
Demonstrate knowledge of the tourism industry
3
5
18212
Demonstrate knowledge of New Zealand as a tourist destination
3
8
ServiceIQ Resources available
Register and Order Online at
http://www.attto.org.nz/resources
Please ensure student keeps a log of their work experience they receive on the placement and collect evidence of work skills and training they receive.
On request a Certificate of Achievement will be awarded for each student that achieves 10 credits in any of the Aviation, Travel and Tourism Gateway Programmes at a cost of $15. Applications to be made to
thehub@ServiceIQ.org.nz.
Page | 19
Tourism - Service Sector – Schools with appropriate Consent to Assess or ServiceIQ registered assessors may assess
Assessment Standard
Assessment Standard Title
Level
Credits
23758
Demonstrate knowledge of communication and customer service theory in a
tourism workplace
3
4
23764
Demonstrate verbal communication skills in a wide range of tourism contexts
3
3
18228
Demonstrate knowledge of specific New Zealand regions as tourist destinations
3
8
ServiceIQ Resources available
Register and Order Online at
http://www.attto.org.nz/resources
Please ensure student keeps a log of their work experience they receive on the placement and collect evidence of work skills and training they receive.
On request a Certificate of Achievement will be awarded for each student that achieves 10 credits in any of the Aviation, Travel and Tourism Gateway Programmes at a cost of $15. Applications
to be made to thehub@ServiceIQ.org.nz.
Travel – Schools with appropriate Consent to Assess or ServiceIQ registered assessors may assess
Assessment Standard
number
Assessment Standard Title
Level
Credits
18212
Demonstrate knowledge of New Zealand as a tourist destination
3
8
23764
Demonstrate verbal communication skills in a wide range of tourism contexts
3
3
25503
Identify and access travel product information and travel-related information
3
3
ServiceIQ Resources available
Register and Order Online at
http://www.attto.org.nz/resources
Please ensure student keeps a log of their work experience they receive on the placement and collect evidence of work skills and training they receive.
On request a Certificate of Achievement will be awarded for each student that achieves 10 credits in any of the Aviation, Travel and Tourism Gateway Programmes at a cost of $15. Applications
to be made to thehub@ServiceIQ.org.nz.
Page | 20