Putting people first Strategy
Putting people first: the context
Putting people first: the organisational frame
In December 2014, a plan known as Back to Basics was announced to deliver stability
to Metro North Hospital and Health Service. The plan focused on delivering leadership
stability, engaging with staff, and strengthening internal and external relationships.
Patients and the Communi
ty
Metro North Hospita
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As part of this plan, a project was initiated to explore the role and identity of Metro
North Hospital and Health Service. Consultation with executives, facility and service
managers, staff and key stakeholders delivered valuable insight into people’s vision
for our Hospital and Health Service.
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• partner with our patients to provide high quality health care;
• enable, support and professionally develop our staff; and
• engage with our partners to improve the patient experience.
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With a strong focus on improving systems, better engaging our people, and enabling a
positive culture, Putting people first supports us to:
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The Strategy reinforces our promise to put people first and guides genuine action to
enable our staff, patients and partners.
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Putting people first is an extension of Back to Basics and offers a refreshed view of the
role of Metro North Hospital and Health Service – to enable and support people to lead
and deliver excellent patient-centred care and high quality services.
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This is done through a new interconnected organisational frame that embraces the
diversity, traditions, histories and identities of our local facilities, services and
streams, and unifies us under the identity of Metro North Hospital and Health Service.
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The Strategy is led by the Metro North Hospital and Health Service Chief Executive
and Executive. It is a living document and further engagement with staff will identify
initiatives to bring it to life.
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Putting people first provides a pathway to excellence and will clearly demonstrate
action, which will enable the Chief Executive and Executive to be measured and
held accountable.
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Putting people first: the strategy
OUR VISION AND VALUES
OUR ROLE AND POSITION
OUR PROMISE
MNHHS VISION
Metro North HHS exemplifies compassionate, innovative and high quality
health care, providing one hospital and health service for many
MNHHS VALUES
Respect, Teamwork, Compassion, Shared Responsibility
Putting people first – Support and enable our people to lead and deliver excellent patient-centred care and high quality services
OUR PATIENTS
To partner with our patients to provide
high quality health care
OUR PEOPLE
To enable, support and professionally
develop our people
OUR PARTNERS
To engage with our partners to improve
the patient experience
We embrace the diversity of our facilities and services and recognise this is reflective of the communites they serve
OUR DIVERSITY
Caboolture & Kilcoy Hospitals
Redcliffe Hospital
CISS
TPCH
RBWH
Through Clinical Streams and Directorates, we will strive to ensure our patients have equity of access, outcomes and experience
SYSTEMS
ENGAGEMENT
CULTURE
OUR PATIENTS
We enable active patient participation in health
care by providing up to date systems and integrated
processes that deliver patient-centred care
We engage with patients, their families and carers,
and the community
We foster a culture where people develop pride in
their local facility and health services
OUR PEOPLE
We enable employees by providing up to date systems
consistent with the delivery of patient-centred care,
opportunities in career progression and learning and
professional development
We engage, reward, recognise, and
consult our staff
We foster a culture that attracts people and where
people have pride in their role at MNHHS
OUR PARTNERS
We enable meaningful partner participation by
providing integrated systems and processes
We engage our partners to improve the
patient experience
We foster a culture of partnership to better
deliver patient-centred care
The strategy is approved and progress reviewed by the Board
OUR GOVERNANCE
The strategy is led, implemented, performance monitored and escalated by the Chief Executive and Executive
Putting people first: proposed patient initiatives
SYSTEMS
We enable active patient participation in health care by
providing up to date systems and integrated process
that deliver patient-centred care
ENGAGEMENT
We engage with patients, their families and carers,
and the community
INITIATIVES
INITIATIVES
• Knowledge Management System
– Clinical pathways
– GP and health care provider referral
and communication system
• Integrated Clinical Information System
– Patient medical records
– Patient information system
• Patient Safety Profile
• Redevelop online presence
– Internet renewal
• MNHHS Patient-centred care framework
• MNHHS Engagement Framework
• Patient Experience Strategy
– Gather direct patient feedback
– Patient experience champions
– Facility Patient Information Hubs
– Patient Experience Survey
– Patient focus groups
• MNNHS ‘Northernites’ – Patient Alumni Program
– Patient Forums
– Speaker Program
– Education and information sessions
• GP Events and Information calendar
–Forums
– Speaker Program
– Information sessions
CULTURE
We foster a culture where people develop pride in their local
facility and health services
INITIATIVES
• Enable a positive culture
– Cultural Audit
– Benchmarking desired culture
– Refresh MNHHS values
– Identify and resource Culture Champions
• Patient voice
– Create a patient focused narrative
Putting people first: proposed staff initiatives
SYSTEMS
We enable staff by providing up to date systems
consistent with the delivery of patient-centred care,
opportunities in career progression and learning and
professional development
ENGAGEMENT
We engage, reward, recognise, and consult our staff
INITIATIVES
INITIATIVES
CULTURE
We foster a culture that attracts people and where people
have pride in their role at MNHHS
INITIATIVES
• People and Culture Committee
• Learning Management System
• Training and Development
– Leadership Development
–HELP
– Professional development
• Career Pathing and Succession Planning
• Performance Management System
• Redevelop online presence
– Intranet renewal
• HR Information system
• Rationalise the volume of policies and procedures
and align with MNHHS strategic direction
• Records Management System
• MNHHS Engagement Framework
• Employee Engagement Strategy
– Employee engagement survey
• Annual staff events calendar
– Staff Check – staff safety, wellness and healthy
lifestyles events
– Staff celebration week culminating in annual
staff excellence awards
– Safe work month
• Staff reward and recognition program:
– Facility and service level awards
– Annual MNHHS Staff Excellence Awards
– Chairman’s scholarship
– Annual Research Excellence Awards – Including
Researcher of the Year
• Celebrate Success – Big screens in facility foyers
• Enable a positive culture
– Cultural Audit
– Benchmarking desired culture
– Refresh MNHHS values
– Identify and resource Culture Champions
• Staff voice
– Create a staff focused narrative
Putting people first: proposed partner initiatives
SYSTEMS
We enable meaningful partner participation by providing
integrated systems and processes
ENGAGEMENT
We engage our partners to improve the patient experience
INITIATIVES
INITIATIVES
CULTURE
We foster a culture of partnership to better deliver patientcentred care
INITIATIVES
• Integrated Clinical Information System
• Redevelop online presence
– Internet renewal
• Customer Relationship System
• Events Management System
•
•
•
•
•
MNHHS Engagement Framework
LINK Innovation through Partnership
MNHHS Partnership Model
Metro North Connect
MNHHS Health Service Strategy Partners
– Partner Forums
– Information workshops
• MNHHS Partner Reward and Recognition
– Excellence in Partnership Awards
(part of MNHHS Reward and
Recognition Program)
• Enable a positive culture
– Cultural Audit
– Benchmarking desired culture
– Refresh MNHHS values
– Identify and resource Culture Champions
• Partner voice
– Create a partner focused narrative