2015-17 LINCOLNSHIRE POLICE Operational Policing Plan Purpose of the Plan The PCC has set out his objectives and expectations of the force in the Police and Crime Plan 2015-17. The Operational Policing Plan 2015-17 sets out how Lincolnshire Police will use its resources to support delivery of those objectives. The Plan gives us clarity on how we will deliver policing throughout the county. The Plan is built from four elements: • The Police and Crime Commissioner’s Police and Crime Plan • The Chief Constable’s Vision • The national Strategic Policing Requirement • The Community Safety Partnership Control Strategy Links to more details on all of these will be added as and when available. Our Values and Behaviours Lincolnshire Police has a set of clear internal values and behaviours which along with a leadership and staff charter underpins all of our policing services. The principles under which we police are PRIDE: Professionalism Respect Integrity Dedication Empathy High quality leadership is vital to the success and continuing improvement of the force. We expect that all our managers will model their practice on our leadership charter. The Code of Ethics is a code of practice for the principles and standards of behaviour that applies to the police service in England and Wales. It applies to everyone working for or on behalf of the police service and we have adopted the Code, integrating it with our PRIDE values and behaviours. policing with PRIDE The Delivery Plan How we intend to respond to the policing requirement in Lincolnshire for 2015 to 2017 is set out below. We Will Protect the Most Vulnerable We will remain focused on protecting our communities, particularly those members who are most vulnerable. We work closely with partners, such as local councils and health services, to ensure that what we do together is effective. The recent closure of shops selling ‘legal highs’ and campaigns to address problematic alcohol use in young people are two examples of this. In 2015-17 we will focus on: • Working in partnership to keep the most vulnerable people safe, particularly in relation to sexual violence, domestic abuse, hate crime and substance misuse. • Understanding, communicating with and supporting those who are most vulnerable. • Providing an enhanced service to those most vulnerable members of our communities. We Will Inspire Confidence in What We Do and How We Do It We will continue to work with communities, listening to their concerns and acting on information to keep them safe. We have dedicated police officers and PCSOs across Lincolnshire whose role is to work within and for the community. In 2014 the PCC also introduced Voluntary PCSOs and 29 members of our communities are now working alongside our PCSOs to make communities safer. In 2015-17 we will focus on: • Effective engagement with communities to understand their needs. • Keeping victims informed of progress in line with the Victims Code of Practice. • Increasing the ways in which we connect with our communities, particularly making use of online methods such as Twitter. We Will Prevent, Respond To and Resolve Crimes According to Risk In 2014/15 crime has reduced and we will continue our focus on this in accordance with the PCC’s Police & Crime Plan. We will maintain our focus on reducing burglary dwelling and crimes involving violence. We will also contribute to the prevention and response to threats relating to terrorism, civil emergencies, organised crime, public order, child sexual abuse and cyber crime identified within the Strategic Policing Requirement by ensuring we have sufficient resources to respond both within our own force area and at regional and national level. In Lincolnshire there are over 1000 staff working in our communities to prevent crime and, where it does occur, to provide the right response and investigation. In 2015-17 we will focus on: • Supporting people to prevent themselves becoming a victim of crime. • Providing a high quality of investigation. • Utilising the most appropriate resolution, to ensure that crime outcomes are satisfactory for the victim. • Making the best use of information and intelligence received. • Working in partnership to manage persistent offenders. We Will Respond To and Resolve Calls for Service According to Risk We will continue to respond to calls for service and maintain a focus on anti-social behaviour, making sure we are there when needed. In 2014 we received almost 450,000 calls to our Force Control Room, over 80,000 of which were emergency (999) calls, and we have over 700 staff ready to respond to these calls. In early 2015 we changed the way our Force Control Room assessed calls to ensure a focus on threat and risk. This system makes sure we use the appropriate response based on the risk to the victim and can offer callers a number of options. We have introduced an Incident Resolution Team creating an opportunity for callers to speak directly with a police officer who can resolve the call for service over the telephone. We can also make an appointment for an Officer to attend if required and when convenient for the caller. In 2015-17 we will focus on: • Identifying more opportunities to improve the way we manage demand. • Working in partnership to manage our frequent callers. • Ensuring our resources are flexible to respond to areas of greatest need. We Will Continue To Make The Best Possible Use of Our Resources We will continue to make the best possible use of our resources to provide an efficient as well as an effective service. Savings continue to be made through our strategic partnership arrangement with G4S, through collaborating with other police forces in our region and through changing the way we work. In 2015-17 we will focus on: • Maintaining the numbers of front line officers, PCSOs and support staff. • Maximising the use of volunteers and continuing to expand the roles available eg special constable, volunteer PCSO, front desk staff, police cadet leaders and restorative justice facilitators. • Equipping our officers with technology that helps them to do their job and therefore provide a better and more effective police service. • Introducing new technology and processes to increase the efficiency of our service. • Reviewing our assets (buildings, vehicles etc) to ensure we are making the best use of them. • Delivering national technology changes such as the new Emergency Services Network. How We Will Deliver The Plan Our current structure consisting of Local Policing (East and West areas) and specialist crime and operations (some of which is delivered in collaboration with other regional police forces), together with support departments including our strategic partner is well placed to deliver the Plan. For each of the five themes of the Delivery Plan, Chief Officers as well as two thematic lead officers have been appointed who will be responsible for coordinating the work and will report regularly on progress in each area. Performance indicators, quantitative and qualitative, have been developed and will be used to monitor progress across the organisation. Everyone in Lincolnshire Police shares the responsibility of delivering the plan and will be expected to have related objectives in their Personal Development Review (PDR). Progress against the plan will be reported every six weeks at a forcewide meeting. There will be an end of year assessment of the Delivery Plan against the objectives in the Police and Crime Commissioner’s Police and Crime Plan, the Strategic Policing Requirement, the Community Safety Partnership Control Strategy and the Chief Constable’s Vision. Policing with PRIDE in Lincolnshire • • • • • Professionalism Respect Integrity Dedication Empathy