■ T“ 訂 Ч ヽ qゥ :、
R自 "_:q“ .“
“
ね
…
喫
…
…
凛編眠
…
rrrtn : 25r7.1596, 26174a56, :l6t71438
GOVERNMENT OFIND:A
M:NISTRY OF FINANCE
DEPARTMENT OF EXPCNOITURE
OFF:CE
CENTRAL PENS,ON ACCOuNT:N●
TRIКOCDT::,BH:KA● :CAM^PLACE,
NEW DELHi― ■■0066
74450.20174438
PHONES=26174596.26■
CPAO/lT&Tech/web Responsive/5412OL6-L7 / | Z O
29082016
Subject: Monitoring/handllng ofPensionerc' Grievances & uploading of quarterly lists of retiring employees by
pr. ccAs/ccAs/cAs/ Acs/Administrators of UTs/Delhi Admin and respective PAos through 'web Responsive
Pensioners Service' of CPAO
1. euick & satisfactory disposal of pensioners' grievances has been on top priority of CPAO. For this
purpose, a Grievance Cell is already functioning in CPAO and grievances received through different
modes are settled by it. So far, grievances not pertaining to CPAO directly but involving other agencies
for final disposal were being forwarded to the concerned agency i.e. Bank, PAO for necessary action
through email/letter. However, no tracking/monitoring of disposal of such grievances was available
either with the Ministries or with CPAO'
2. ln order to fill this gap, CPAO has developed Grievance Redressal and Monitoring System in its
website www.cpao.nic.in under the 'Web Responsive Pensionerc Seruice'. Through this facility,
pensioners' grievances can be transfurred online on the login of the concerned PAO from the CPAO
website for early disposal and update thereon for pensione/s information. For the grievances which
need to be resolved by concerned HOO/DDO; PAO has been given facility to mark such grievances to the
concerned DDOs for their response. Here, it may be noted that marking of grievances to the DDOS is
only for reporting/tracking purpose. After marking the grievances through system, PAO will require to
send the same to the concerned DDOs through available modes i.e. letters/emails as DDOS are not
connected through this system. Simitarly, response from the DDOs taken through sarrre liio'ic: v;iii i^:
updated by PAOs in the system through their login lDs. For the time bound disposal of grievances
(within 30 days from the date of receipt at CPAO), monitoring is required. Therefore, facility of
monitoring of disposal of grievances marked to PAOs has been provided in the CPAO website under the
existing CCAs logins along with Dashboards and meaningful MIS reports'
3. lt is further pertinent to mention that large numbers of grievances pertain to delay in start of pension
for which late submission of pension papers from HOO to PAO is mainly responsible. For monitoring the
timely submission of pension papers, facility to upload quarterly lists of the employees retiring in next
12/15 months has been provided to PAO in CPAO website to facilitate the implementation of Rule 56 of
CCS (Pension) Rules which provides "thot every Head of Deportment sholl hove o list prepored every
three months eoch yeor, of all Government seNont who ore due to retire within the next twelve/ fifteen
months ond d copy of edch such list sholl be supplied to the Accounts Officer concerned" . Under this
facility, Pay and Accounts Officers will upload such quarterly lists on CPAO website by using their existing
logins after collecting the same from concerned HOOs/DDOs. Facility to monitor timely uploading of
quarterly lists and submission of pension papers thereof by the HOOs/DDOs is also provided in the
logins of CCA along with Dashboard and required MIS reports.
the pr. CCAs/CCAs/CAs/ AGs/Ad ministrators of UTs/Delhi Admin are requested to
grievances to ensure
use this online monitoring facility on regular basis and keep track ofthe disposal of
is
that all grievances received from CPAO are settled on priority and maximum within 30 days and status
updateJ on CpAO website by their PAOS. The period wise pendency information is available on their
dashboards. lt is also requested to ensure timely uploading of lists of retiring employees and submission
of pension papers arising out of such lists. You are also requested to instruct your PAOS to use these
online CpAO facilities as they are the nodal points for CPAO in respect of disposal of grievances and
uploading of quarterlY lists.
, 4. tn view of above, all
(for
5. For familiarization with this facility, step by step user guidance alon8 with relevant screenshots
CCAs and PAOs) is attached.
6. ln case of any difficulty in using this facility, Sh. Davinder Kumar, Technical Director, NlC, CPAO may be
contacted on 011-26715338/ email- kumar. davin der(o n ic in
This issues with the approval of Competent Authority.
Encl: As above
S,.bf1)
(Subhash chandra)
Controller of Accounts
To,
1.
All pr. CCAS/CCAS/CAS/AGS and Administrators of UTs/Delhi Admin with the request to also instruct their
PAOs accordingly.
Copy for information to: -
1) ST.PPS to CGA, O/o. the CGA, 7'h Floor, Lok Nayak Bhawan, Khan Market, New Delhi - 1'10 o03'
2) pps to Addl. CGA (CPG), O/o. the CGA, 7th Floor, Lok Nayak Bhawan, Khan Marke! New Delhi - 110 003.
3) PS to cc(P)
4) Sr.TD/TD, Nlc, CPAO
5) PA to Dy. CA
6) Sr.AO (Coordination), CPAO
1. Open CPAO web site http:ノノCPAO.nicoin.
e
Click on login.
3.
Enter your exlsting:ogin id and Password.
(Pao n'( tn
=攀
いト
霊m。
轟
…猾
10=
…■
Ё躙レ
+
2.
マ″
´イ
…
I
login
Uryl{.m
I
togn celo system
▲
Mttr(m1
P.ryota
コ
ー
ー
A
rptget-vcur-par*rvprd?
GDFII![illl
rc re..t you' pilsw.rr *. i,nait at
!!![!f!l!$t
After login you will get following user menu.
`“
l■
A‐
‐ ‐ ‐ 機
…
ー
F:NANC[
■■■
ta User llenu Honr.
t.d totlt
loSh ld
B
Y.Id
● Quarter wise Nt,nヽ bet of Retiree
tl
―
‐ ‐
Pildrod
lr vald
at
Totet
rotat
Tobt
曖
■ ‐
melP●
●哺
―
‐
("。 ―
l earc晰
●3-04
■ ロ ロ
． 口
Grievances
E
‐
tH
II o ,o* *,-.n.ai
01‐
Drsrcsd
rou,ng
M.il.d ro
DDo
´F∫ ∫ Fヾ FFド
ゞ ざ ざ ざ ざ ざ ざ ざ
「
ざ
F
゛ ∫∫FFFF
―一 二
ド
ξξゞゞξξ
5.
on the left side of user menu, you will see user name, last update, last login, loSin id &
Passrivord
6.
validity.
Grievances :-By clictlnS on this tab, following sub menu options will be available
Total Grievances: lt shows total No. of Grievances marked to the PAOS by CPAO.
Total Disposed: lt shows total No. of disposed of Grievances by CPAO. PAOS have only to
a.
b.
report the action taken on the grievances either by the PAO itself or by the DDO. Final
disposal of grievances would be done by the CPAO.
c.
d.
Total Pending: lt shows total No. of Grievances pending with PAOS and DDOS.
Total Marked to DDO: ln Most of the grievances, pertaining to a ministry/department,
action lies with the HOO/DDO.PAOS are required to mark these grievances to the
concerned DDO for necessary action through the system itself. This menu option shows
the total No. of Grievances marked to the DDOS. tu DDOS are not connected through
this system, facility of marking the Srievances to DDOS is for monitoring,/reporting
purposes. Alt grievances marked to DDos are required to be forwarded to the concerned
to keep track of
the forwarded grievances and after getting the action taken report from the DDOS, they
have to update the status through this system under their logins
DDos through letters/emails etc. by the PAos. Similarly, PAOs have also
the
11.Iザ
are given:
of the
糖。
…“
1題目￨￨
● Quarter… Number“ Retite
￨"…
―
o白
￨
々に曖 力
"
α 口い
。1-α
1輌 ‐
諄 Ch“
…
…
口
●
口
●
Retiree list uploaded by PAOs: lt shows number of those PAOS who have uploaded the lists
of retiring employees out of the total numbers of PAOs of the ministry. Through this report,
CCA can
b.
monitor the progress of uploading of lists by
PAOS.
Grievances Disposed:Pensioners grievances, received in CPAO, pertaining to
ministries/departments, are further forwarded online to the concerned PAOS for required
action and reporting back the status of settlement to CPAO.This option shows the total
number of disposed of grievances forwarded to PAOS.
rTotal GriEYances" glven at left side panel,
8. Grlerrance Pendint Report: By clickinS on the menu
PAO-DDO wise list of all pendint grlevances wfi their periodlcity may be seen.
Grievences Pending Report
DⅨ )ヽ ,‐ で
0 t
「
Eヽ
…
"OAヽつ
く 00 Dt■ S
?f\_Dt\G
>:ttl A\_tl
-01_tr{O€-tor} x.r D.or
11・
<.40 D,4\!
PF嗣 ●■Gヽ 61Dヽ
0
0''Ю ■■
`
0l
tr:of-lo(I o
MGrut'd-.ti
0
0
011',0■ 0■ ユ
︱ 一 ●
0
〕
Or,40“ 謳
0
“
")Eco●
016'7●
o●
1
“`AIL●
Tort
0l - l16+A0(\.s0I
一
一
〇
O16,‐ 1■ ■0(黎κ
0
\i.!ru,\(.ld.!rn
=
0
0「 13`■ 0'ユ
6
ol9-9r-PAqkrlD
o
t'@!a
o
0
tD-&.XD
ユ
GR゛
2
'IOT'
tit!trdtr--Ot-U8Iio$$-!t
０ 一一
●
01,',S IOFt
Summarv (PAOwisel
Here PAO wise-quarter wise numbers of retiring employees may be seen.
F!NANCE
xodsnhimCo6l
r
■
a■ ■
●
￨い
::￨^υ
`1201
■U■
崚
―
““
〕
:DК
=ヽ
O.by AmtFh {PPO Uplo.d.d
O
&t
not
R€ind
ln CPIO
)
Quarter wise Number ot Retiree
hlo
'*
.=口
…
1
.崚 い
…
Summarv (DDO wisel
Here PAO- DDO wise numbers of retirees on the basis of quarterly lists of retiring employees
uploaded by PAO may be seen.
●・
CP・
「
←
●
C
10234931 i
l
● Qualter wlse Number of Retree
tltq
l:ildk
(fur6
9rytru'e)
smn@&
bcM
BAR CHART
Ishowinq PAO wise quarterlv numbers of retingesl
quarter wise -PAO wise numbers of retiring employees can be seen
option,
By clicking on Bar Chart
through bar charts. Different colored bar charts are given for every quarter. On the X Axis of bar
chart PAO code is given and on Y Axis numbers of retirees are shown.
“一
CPAO
ー
F,NANCE
●
A●
■.●
El Qurter wis Numb€,
rqkub#fl
of Retiree
=Ol―
Mbfld
α
・
口
。3-04
お
Gridanaes
E rfir &dm!
ロ
■
rdals.rdro @
●
”
i
”
‐
”
I td(furc
ら
―一一 二
ξξξξξごξξξ
ξξξξξ∫ξξξξξξξξξξξξξξ
(For PAOsI
User Guidance on Dealine with Pensioners Grievances and entrv &PPO allocation for letirine
emplovees throueh CPAO website
１ ２ ３
F i) v.'d.:o,.. !.
aG
CPAC
Open CPAO web stte http:〃 CPAOonicoin.
C!ick on!ogin.
Enter yourlogin ld and Password.
Lca,^ {
@=
10.21.49.31
ccOu濾
〔
[1lFlイ)」 ]ヒ nハ
S
解
…
login
O Login cPAO System
■
P023903
「-4
Eprtely+rrrn;l.la{ooa:"lMtrElll
rii !e** )8,|rsassword, lmait
4.
er.
!!![!fi!!!$
After login you willget following user menu.
Dy.Director{A/Cs}CRPF,New
lil.rtd Dr.
Dethi
2
a{n
a ,ra' rieru Frrm"
HL.3b
16
秘
PFO
(lrAa,
Ui-)
I A.drx .rdid3 rePd
3
E*toll t ffik
4
PPO
d Foti-2o0a
En$rlry
s
.PFO t
L.thI bdril
6
Er-G.ad.PGialort@
hr..dkr.LtI
7
D.t C.ptw llo&t
“"●
-
Grievan(es
O Iobl6rldrc
ar
rdl
E
rdi Mi6,
D6por.d
at tdlM.(dTom
7
wl g5lTt/php{/use,I.eril.phF
I
＾
一一一 C ,102349311■ 1ヽ 口,■ Rハ (F
←
￨
■■■■■
6
●
tac.dn3
I
Fid Ct dit Stilu
9
C.6 b
b.
d}
P6id ttcil P 'O C.th cdit .
.d {od- Otl tO/O?rmS
E
1o cmui.d lflthrtt,
OI $ &t,
Fd P.Eloilr t*dna
S.rn ly cPlo to
I
rr
El
12 EPmR.vl.isArihtrityooxnlctd
E
13
2016 :
t nl
RarltkE T.rHrrt SYdm
P Om3ESttar rYOfOLpJULYlolstEFOf,TED&lECErYfrlFEVlSfD
14 C..d b
b. neL.rl ond.. OX 6lAPRlL/ro1aE
15 Cdm.t...rd
ir l
i, Cill,
r]loc.tlof ,br.dttd.b arr b ].dn rlllila rt b lt mtlE [ 6 orrltt 23raE
16
E
r?
Etdf, ttrulr.dP&roe.{PrrEtlili(if-D*n
PPO
l
・・ ´:=・ :〈
`:lll
5.
On the left side of user menu, you will see user name, last update, last login, login id valid date,
and password validity date.
6.
7.
following reports :
Grievances :-By clicking on this tab, following sub menu options will be availablea. Total Grievances: lt shows total No. of Grievances marked to the PAOs by CPAO.
b. Total Disposed: lt shows total No. of disposed of Grievances by CPAO. PAOs have only to
report the action taken on the grievances either by the PAO itself or by the DDO. Final
On The Right side of user menu, you will see
c.
d.
disposal of grievances would be done by the CPAO.
Total Pending: lt shows total No. of Grievances pending with PAOs and DDOs.
Total Marked to DDO: ln Most of the grievances, pertaining to a ministry/department,
action lies with the HOO/DDO.PAOs are required to mark these grievances to the concerned
DDO for necessary action through the system itself. This menu option shows the total No. of
Grievances marked to the DDOs. As DDOs are not connected through this system, facility of
marking the grievances to DDOs is for monitoring/reporting purposes. All grievances marked
to DDOs are required to be forwarded to the concerned DDOs through letters/emails etc. by
the PAOs. Similarly, PAOs have also to keep track of the forwarded grievances and after
getting the action taken report from the DDOs, they have to update the status through this
system under their logins
8. Details of Grievances Referred by CPAO to PAO and method of settling them
口
on 19-luL-16
a gser t!.n* Borhe
lPendm8 ci3ee
ofllR*lid
…
STAruS
DESC
PP0
IIUMBER
PE"SiO“ に薇
AME
ot.iodiioln
?2
Grievances
al
Toulcrls.n6
E
at
rotatoilpored
t!
ruarns
lEl
E
+t
rotat
TotalMarkdToDoo
g
a
ロ
雪
Oη
D.te:6/lur/20I6
O.*rl3tl,oo:
D.dte . osiru-/2ert
￨
署
籠
“
P.soadl3E$ditl
=
α 助
DESCR:PrtO“
Ｌ
GR,EVA"CE
“
▲
31r<r?c:5
lolhldbY.Ldlr{
a orpd
E om kndint ltt
b..k to cPm
∞︱
●
2c:]uu2ol6
L.iilr.3br
¨
”
“
に
・
D.ta L.at tpadted tj.II
= StrBJ日
Oth€rs
xuMAn sHRl
L1.ra7o114 pExorr* 23goylolrz8r
(tP<ify
L"Ji-' ffiUX*trJ"# os.
oate: ga/lU-/2Or6
DE lpt6:
postal d€Pft
Date r 19/lU!12616
DBTIEil,oh :
;::;,*111'J,i:,:".
●u● r“
ma∞
239030304497釧
翻
K向
∝
N帯
“
authority yet (o
rtreived trom PAO.
3●
鳳
“
…
風 s撥
rrears
》
SHRl tts甚
IHDI“
""30242“
∬ 獅
撫
:¨ _聟
.ヽ
1: ^ .. !: .-. (
電 電
■ 写 呼
a. Pending cases: lt shows all Pending grievances referred by CPAO to PAO. To settle these
grievances, click on Pencil mark which will open an Action Form as shown below. Put your
remarks pertaining to the grievance in the comments column. Click on the Radio
Button"Disposal By PAO' if action is required on your part and submit it. lf action on the
grievance is required by the concerned DDO, click on Radio Button"Marked to DDO" and
,',');)rX,
submit the form. As DDOs are not connected through this system, facility of marking the
grievances to DDOs is for monitoring/reporting purposes. Allgrievances marked to DDOs are
required to be forwarded to the concerned DDOs through letters/emails etc. by the PAOs.
Similarly, PAOs have also to keep track of the fonrarded grievances and after getting the
action taken report from the DDOs, they have to update the status through this system
under their logins
●
C
ll'1::4■
11
not pakl
.uthority yet to
ロ
rtrelwd from
PAO
6C,:rrrptaint Detarls I Ad0n
[]rft]
Lr6201m*
23mSfM97
sHFr x
( roH!
9q8A86r
C…
t9-luLY
…
C…
…
C―
-2016
Reysd fn9ronfrree not ped
c.tc:19lluL,/2916
erdlPllo.i
…
r
O.t!:191;UL/2016
D*rl@6 : Pevffi ,utlEdty yat to r<6ved ,rm
. DasDodSym hrtcdroo([
‐
奮
0■
■
b.
Dく
←
下
Disposed off
to
「
写
ヽ
/
l爾
PAo
‐
可
Replied back to
F,,,
CPAO: lt shows list of Grievances dispose d off
I
-,&u=r
,i|;*'.'
Replied back
CPAO.
'A●
: ￨
CPAO
Grl,"v.l@s.afatr.d by
tly. Difecto(A/cs)cRPF, New
Delhi
O.t. l.rt
ttp.dt.d tll!
o. lg-lut.16
lp6dqc#6
ao,sp5do(R.pbsba(rroa*o
Emtundhil6t
rl o& loi
Mkt&C
clk,2o:
Fm
一
qiark*rl
一
ｍ
2o:rdr:al
一
﹁”
Ofi/R.pS.d b.rk to CPAO
¨
a DLp6.d
Ea{h
CPAO
Griqrancet
lor**
I
.i rdoqd
EtodHk[
.t Tdu.dlom
E
●
ロ
●
lN ^■
摯`. メ
ふ罵
“
c.
DDO Pending List: lt shows the Grievances marked to DDOS by PAO. ln these grievances,
PAO is required to obtain response from the concerned DDOs and update the status to
CPAO by clicking on Pencil Button which will open the Action Form as mentioned above at
8(a).
/Dorc-
C
←
Oata
a
tr,
l, P,4,:1
に●st
upadted till on 19‐
,OL‐
16
X
●
ニ
uler uenu home
'a.r(h:
td to3h
録
F・
loaaildbv{dl
::蝋
hslktrflil
鶏
“
CO“ PL‐
:O
DDO
CODE′ MME
PPO
u“ BEn
“
PFttSIO“ ER
IIAME
suBJEcr
coMPLAlt{Y
=
:IICORRECT REV:S!ON
OF pENSЮ ヽ
…
Grievances
D―
ar rel
HAS NO MANDATE TO
ロ
oBpogad
suo― MoTE
ロ
E ToblMini
at T6l x.ilcd
― AC'S =THiS
OFFICE
ON THE
ADV:CE OF PAO AND
ロ
&l Tot GrLv..6
ロ
wr6178ooor
BEING MARκED T0
ロ
ro D@
REVISE
PEII割 ЮN I10WEVER
VOUR COMPUttNTtS
lffilii;
2:rrr:t!rro26ra @EL
sHpr L
c krc-ot
lM6
26-Jr$rE
VOuR PAO RE‐
EXAM!NAT:ON OFVOUR
CASE
D―
●●
=teSting by
cPao‐ Matted DD0
Na■ r‐ (2∞ 351)‐ Dy
:nspmor cenera:● f
P● 1lce(HQrS)
i\ - F,:f t r' ,firff
8.
Entry &PPO allocation for retiring employees:
Click on the 16th menu option i.e. Entry &PPO allocation for officials due to retire within
12
to 15 months
DC'“
「
1
Dy. Dir€tor(A/Cs)CRPF, New
Ddh:
r.d lqh
r{r.rh*il
MB*il
¨口 ● 口 ●
Grievan<es
g lod@kre
q toulo6,,d
E torJ M,nt
i
tdt M:*d
ro
mo
2
' 0=
輌
●●
￨"0“ ●
")
`"い
“
-… ●
―
…
…
3
a
Edtffi.dFca.au
mEEdry
5
6
7
ffitra..die
h-GdrPmffi
12
i,
l4
r5
ffiffiAdrdnyhnbd
mou*3rucqrJuLyrorr'E*TETTEGE@rH*D
6..bhffi
l..*oxc/FRIL/xtaE
D.OC.rlmI&LFdPilLM3*ttnahaqrfraatPlOC.riCffi
A h 6.dlt Sbtrt
9 kbbob.a*OX&ro7lIra
10 hHndturHtyhlycmob&d
11 OL s Il, 2o[ r Ld.lco tftHnC SY.6
ctumar.t''.lbrcrc
16 hEy a PFO dldh k *hb a.
1? E*dl,ffiPG26(P.rhfll.rtH-M.L,
te
7do x6h tI b S ffir..
d OrrAFl2OlCE
=
9.
After clicking, following screen will open:
PPO NumberA〔 ￨∝ alon ulltい 、
PAO(CPAO).Dethi
′ Aレ ●●dy A[1∝ ●ted PPO Numl● r
tist
D
団
…
ロ
I
●
L
…
瞥
￨
== hわ
0
●
抑 岬
tO
●
"16
O
O
10. By clicking on menu" Already Allocated PPO Number List" you will find the list of retiring
employees who have already been allotted with PPO numbers.
11. Clicking on menu"Un allocated PPO number" willopen a new screen where details of retiring
employees can be filled and PPO number allocated.
糠
い
261鮨
嗜
びお16
9r..Ilrt
Pdlrrr,trs'$m.d..trh*.
!..ak'
ll b‐ 嚇
I
6i
dd r',,y
Gre.ances
l。
おい 。Ⅲ
…
●
D●
Ⅲ
at・
・
・
ロ
い
。
ET● ●ヽ
叫
●
,●
●■o
ロ
●
〔n■ lD
8
国
回
●
・
r
.
●
●
12. After entering the details of retiring employee and generation of PPO number, if any mistake is
identified, the allotted PPO number may be deleted. The list of deleted PPOs may be seen by
clicking on rnenu "Deleted PPO Number "as shown below.
PAO(CPAO),Delhi
lrpadt.d t!11 6 2a-E-16
pp°
NumbeF All∝ atton U● :kles
O.t. tart
Last togl13
■
.i
:
口 Deleted
ppO Number
…
x.m
mrcobat
L.LLi6tr
fajlD
mngen彎
Slenglb2of2ff6
Grievances
lor**.*I
a r6lD@d
E robl
hd'ng
.t Tool{.rl.dToDm
r
I
E
l,
￨
rarl
date Or商 rem● 試
…
・
D
2,ヵ u14/2011