ServiceIQ’s
essential
skills to
build your
business
Give your training the
prestige of national status
Benchmark your in-house training and gain nationally
recognised qualifications.
Many successful businesses are choosing to add value and credibility to their existing in-house training by
linking employee achievement to New Zealand Qualification Authority (NZQA) standards.
It’s straightforward where structured training and evidence collection or performance measurement occurs in a
workplace. Your business continues to use the same training and evidence collection, but with the advantage of
being seen to meet national standards.
With ServiceIQ’s Qual Link service, you’ll raise the value of your training and save money and time ensuring that
consistent standards are met.
Benefits for your business
Qual Linking your training to NZQA standards
helps you to:
uuestablish and uphold high standards across
the business
uumotivate and upskill employees
uusave money on external assessment
uuattract and retain valued employees
uusave time and money with a skilled and
productive team
uuhelp trainees gain new skills in line with
your business
uuassess all employees’ training regardless of role
or skill level
uubuild
individual and team confidence quickly
uuaward your employees with New Zealand
qualifications
uuincrease the credibility of your brand.
Benefits for your employees
Qual Linking your training to NZQA standards helps
your employees at all levels:
uugain important new skills and qualifications
uuincrease their understanding of the business
uuunderstand the importance of their role
uuenjoy more job satisfaction
uudevelop their career.
intel@ServiceIQ.org.nz • 0800 863 693
At Flight Centre, New Zealand’s leading travel company, great success starts
by taking care of the people who do a great job taking care of their customers.
“Our people” is one of the company’s values that makes the high-flying
business a preferred employer and a hit with employees.
Solution: Over 10 years ago, the Flight Centre gave its travel agents the
opportunity to have their specialist skills acknowledged with nationally
recognised qualifications, simply by connecting the company’s robust in-house
training system to ServiceIQ’s Qual Link assessment programme.
Result: Hundreds of Flight Centre travel agents hold industry qualifications.
“It’s a huge benefit for our people and just one way we have of really making
a difference,” says Sharon Thomas, Leadership Trainer, Flight Centre (NZ) Ltd.
“It’s also a fantastic recruitment tool. We can offer our successful applicants
not just an exciting and rewarding career with great pay and opportunities,
but also a qualification on top.”
How ServiceIQ’s Qual Link process works for your business
A comprehensive mapping exercise and gap analysis is carried out to benchmark
your existing or proposed workplace training and evidence collection, against an
appropriate qualification and the component unit standards.
Additional advice is provided to address any gaps, and sign up and credit
reporting processes are agreed.
uuThis
process works equally well with paper-based or electronic systems,
and any blend of more traditional assessments through to recording of
competence within a performance management system.
Why ServiceIQ?
ServiceIQ is your industry-endorsed training partner committed to helping you
build a successful business through world-class customer service. We are the
Industry Training Organisation (ITO) for the service industry and our experts
develop top quality on-job training programmes that make a positive difference
for businesses of all sizes, right across New Zealand.
Talk to us
Qual Link is just one of many ServiceIQ services and products that will benefit
your business and employees. Talk to your expert ServiceIQ Sector Advisor for
no obligation advice on programmes to fit your needs.
intel@ServiceIQ.org.nz • 0800 863 693
Editon 1 – August 2015