EE T&C’s
General
Pay As You Go: Minutes and texts are from the UK to UK mobiles and UK landline starting with 01, 02 and 03
(excl. Jersey Guernsey & Isle of Man). Out of allowance calls to these numbers cost 40p/min. General: Calls to
084, 087, 09 & 118 numbers are not included; you’ll be charged EE’s Access Charge of 44p/min plus the applicable
service charge. See the EE Price Guide for a detailed list of service charges. If you call a 070 you’ll be charged
up to 75p/min. See ee.co.uk for our Price Guide & more info on charges outside of your allowance. If you don’t
call, text or top-up every 180 days you will be disconnected and you’ll lose any credit on your account. Subject
to availability. Personal use only. Pay As You Go Packs: Packs automatically recur. If pack cannot recur because
you haven’t topped up, we’ll try taking payment for 90 days. UK only. You can opt out at any time. Free Boost: You
must have bought at least 12 Packs (7-day subscription) or 3 Packs (30-day subscription). Boosts last the duration
of your Pack and don’t roll over. You cannot accrue Boosts for 7-day and 30-day subscriptions simultaneously.
Boost must be selected within 60 days of notification of eligibility and will be added when you purchase your next
pack. If you move between 7-day and 30-day packs, you will lose any Boosts accrued. International SIM: Join a
compatible pay as you go plan with recurring 30 day Pack. Get lower rates to 67 countries when you call from
the UK. Excludes non-geographic numbers. EE Film Club: Stream rental using 4GEE or WiFi (min. 3mbps required).
Not all films will be available for rental at all times. View your £1 rental between 00:00 & 23:59 every Monday –
Wednesday. Rental lasts 48 hours. Offer available to consumer pay monthly & pay as you go customers of EE,
Orange and T-Mobile every week until 31.12.2016 or until stocks of our digital redemption codes last if earlier. 50%
faster than O2, Vodafone and Three: Speedtest.net Fastest Mobile Network Award winner 2015, showing average
4G download speeds for UK as a whole: EE 33.03mb/s, Vodafone: 20.7mb/s, Three 18.92mb/s & O2: 18.48mb/s,
making EE 59% faster than the 2nd place network. Based on Ookla’s Speedtest Intelligence Portal & Aggregated Data
01.04.15-30.09.15. See ee.co.uk for more. A trade mark of OOKLA. Used under license. Reprinted
with permission. © 2016 Ookla. All Rights Reserved.
Connected products
Pay As You Go: Get access to our 3G and 4G networks. Pre-loaded data allowance last 30 days, 90 days, 12 months
or until you have used the data. Allowances don’t roll over. Once you’ve reached your data allowance, you will need
to buy a new data add-on. UK use only. Personal use only. Subject to availability. Tablet: 10GB data for use in
UK only. 100 MB roaming data for use in EE Europe Roaming Zone only – see www.ee.co.uk/terms for countries.
4GEE WiFi: Compatible laptop/tablet, an enabled device like a USB modem (which you may need to buy) and coverage
required. Plans are for mobile internet use only. Supports up to 10 compatible devices. Signal range up to 10m. The
more devices you have connected to your mobile WiFi device at the same time, the slower your internet connection
will be. Must be charged periodically in order to power devices. Battery life depends upon type of device connected
& level of charge in 4GEE WiFi device. 3G WiFi: Subject to coverage. EE has 98% population coverage of 3G. Figures
are for EE’s reported population coverage, correct as at October 2015. See ee.co.uk/coverage. Speeds depend on
location and number of users. Biggest 3G network based on total number of 3G transmitters.
MTV TRAX:
Get your SIM by 23:59 on 02.11.16, top up £15 to activate your Everything Pack and your 5GB of free data will be
added automatically. Text ‘MTV’ to 150 once you have activated your pack to receive a code to access MTV TRAX.
You’ll get 5GB free UK data each consecutive month you buy a 30 day pay as you go pack for 6 months and ongoing
MTV Trax subscription for each consecutive month you buy a 30 day pay as you go pack. Check 4G coverage at
www.ee.co.uk/coverage. MTV Trax: App and compatible device required. Terms and conditions apply to using MTV
Trax, see https://mtvtrax.com/terms-conditions. Everything Pack: Services are UK only. Packs are a subscription based
service that recur automatically every 30 days. If you don’t have credit to pay for recurring Packs at the end of 30
days, you will have 90 days to top up before we automatically cancel your Pack subscription. You can choose to opt
out at any time. Full terms at ee.co.uk/terms Free Boost: You must have bought at least three 30-day Packs. Boost
must be selected within 60 days of notification of eligibility and will be added when you purchase your next pack.
Boosts don’t roll over and if you move to a 7-day pack you will lose any Boosts accrued.
EE Pre-Loaded Mobile Broadband Plans
When you join EE on a 4GEE preloaded mobile broadband plan we’ll provide you with a 4G enabled SIM card that is
pre-loaded with an allowance of UK data. If you don’t already have a 4G compatible mobile broadband device from us,
you can choose a mobile broadband package that includes a mobile broadband device. By compatible we mean it’s
a 4G mobile broadband device that you’ve bought either directly from EE Orange or T-Mobile, or on those networks
through an indirect retailer. The exception is the Apple iPad Mini (model A1455) & iPad Retina Display (A1460). These
devices can be bought from an authorised retailer in the UK and can also get 4GEE.
To use the internet on your mobile broadband device you’ll need 3G or 4G coverage. You can only use internet on
our 4G network if you’re within a 4G enabled area, in range of a 4G base station and with a compatible device. 4G is
currently available in limited areas of the UK. You can check your 3G and 4G coverage at ee.co.uk/coveragechecker.
You can use your mobile broadband to make internet phone calls (‘VoiP’).
You can also use mobile internet on mobile broadband enabled devices for peer to peer file sharing but your speed will
be slower than usual as we monitor our network to protect it for all customers. Please see the network management
policies on our website for more information.
There are two types of pre-loaded mobile broadband SIM:
i) those that give you a data allowance to use as you like over a set amount of time (30 days, 90 days
or 12 months); and
ii)those that give you a data allowance to use each month for a set number of months (1 month,
3 months, 6 months, or 12 months).
For either SIM, your data allowance will last for the time specified or until you have used the data, whichever comes
first. Depending on the type of SIM you have, if you don’t use your data allowance within either the time allocated to
your data plan (SIMs under (i) above) or your data allowance for each month (SIMs under (ii) above), any unused data
will not be rolled over and you’ll lose it. We won’t charge you any more if you reach your data allowance, but you won’t
be able to use the internet. To continue to use mobile broadband once you’ve reached your data allowance, you will
need to buy a new UK data add-on. The cost of the add-on will be deducted from your mobile broadband account’s
top up credit. You can buy credit using your credit or debit card in our online portal or using an E-Top Up card in shops
displaying the green E-Top Up logo. If you use an E-Top Up card, its terms of use will also apply to you. Visit ee.co.uk/
terms for more information. If you’re using a credit or debit card please remember that the terms and conditions of
your card’s issuer will apply and you must follow the fraud prevention measures it recommends.
Any data add-on purchased from the online portal will expire at the end of the time allocated to your add-on’s usage
period or once you’ve used your allowance of data, whichever comes first. Remember, you cannot purchase a new
data add-on until your inclusive allowance has expired or you have used all the data available. We’ll send a message to
your device when your data allowance is running low (80% of your allowance used up) and when it has run out. Please
note that the operating systems of some mobile broadband devices may prevent you from accessing these messages.
Don’t worry; you can check how much of your data add-on’s allowance has been used by visiting your account’s
summary page via the online portal. Just remember, if you’ve left this page open and idle you’ll need to refresh your
web browser to get a current view of your data usage.
If you would like to use mobile broadband outside of the UK (including Jersey, Guernsey & Isle of Man), you’ll need
to buy a roaming data add-on from our mobile broadband portal. Remember, your mobile broadband device may not
be compatible with some 4G networks outside of the UK. For more information about the cost of using EE mobile
broadband in the UK and abroad, please visit the Mobile Broadband Price Guide and the data add-on roaming terms
at ee.co.uk/terms
Pre-Loaded SIMs & Data Add-Ons with allowances of 500MB – 3GB: You could experience speeds of up to
30Mbps only.
Pre-Loaded SIMs & Data Add-Ons with allowances of 4GB or more: You could experience 4GEE speeds over 30Mbps,
where double speed 4GEE is available and depending on a range of factors affecting speed and coverage such as your
location; whether any trees or buildings are affecting your signal; and what the building is made from if you’re using
your phone indoors. Check your coverage at ee.co.uk/doublespeed.