Field Services
Increase efficiency and manage
costs across technical infrastructure.
Introducing comprehensive Field Services available for the entire life cycle
of electrical equipment, systems, and software.
What if you could improve productivity and
peace of mind while optimizing budgets?
Announcing Field Services for an
installation’s entire life cycle.
Across the world, Schneider Electric delivers all the service expertise
necessary to keep critical processes up and running effectively.
Reduce expensive downtime risk and increase operational efficiency.
ew
Ren
Our Field Services allow companies to bring maintenance costs under control. Now you can go from many
agreements with varying costs to one Service Plan with one responsible provider. This makes management
and budgeting easier by allowing for controlled, consistent costs without surprises. Along the way, we pledge
to be a long-term, dedicated partner who brings extensive infrastructure knowledge and commitment to your
success. Benefits of our life-cycle Field Services include:
How do I
renew my
solution?
Optimize
How can you stay ahead of these ever-growing challenges, especially when downtime is not an option?
Now there is a way with truly comprehensive life-cycle Field Services from Schneider Electric™. Tailored for
every sector of business, these services are available anywhere and anytime you need us. From the shop
floor to the top floor, Schneider Electric delivers expertise for the entire life cycle of infrastructure assets.
Plan: Schneider Electric experts help
you plan, define, and design the right
solution for your needs.
What are
my options?
Asset
Management
Life Cycle
How do I
optimize?
an
Pl
Increasingly, requirements for financial results are limiting or reducing operating budgets. However,
expectations for availability, performance, energy efficiency, and safety/security keep climbing. Aging
technical infrastructure, combined with a loss of related expertise, is making maintenance, management,
and long-term planning even more complex.
Install: We help you convert your plans
into an efficient, reliable, and safe solution.
How do I
install and
commission?
Op
e ra
and implement the best solution
evolvement, increasing performance
and flexibility, while controlling aging
infrastructure-associated costs.
> C
ustom “green” disposal
> Infrastructure enhancement
to comply with the latest
regulations
> S
olutions retrofit/modernization
Operate: We help you maximize your
solution uptime and performance, with
capital expenditure control through a
proactive set of actions.
te
Renew: We help you define
A
ssembly/start-up
C
ommissioning
Project management
S
ite coordination
Software install and setup
st
In
How do I
operate and
maintain?
> Extended life span of assets and tailored modernization solutions to optimize budgets.
>
>
>
>
>
a ll
> Improved efficiency to reduce downtime, safety/security risks, and costs.
> S
implified infrastructure management and budgeting to make long-term planning easier.
> T
echnical feasibility studies
> Architecture and design studies
> Facility assessments
Optimize: Our Solution Experts
give you the proactive and tailored
recommendations you need to
reduce risk and improve solution
performance and reliability.
>
>
>
>
>
>
>
T
echnical support
S
oftware update and support
Operators training
W
arranty extensions
Multilevel Service Plans
P
reventative, predictive maintenance
V
endor management/facility
operations/managed maintenance/
spare parts management
> M
aintenance and
modernization consulting
> O
n-site reliability and safety/
security assessment
> R
emote Monitoring Services
Schneider Electric offers one-stop shopping for Field Services that meet specific needs at any point
in the life cycle of technical infrastructure assets.
2 | Schneider Electric Field Services
Schneider Electric Field Services | 3
Expect a steady return on investment.
Ongoing solutions ensure peak performance and simplify daily
operations to extend the life span of critical infrastructure.
Schneider Electric Field Services provides full visibility into installed equipment and systems in order to
reduce risk across the entire enterprise. This is achieved by anticipating issues and proactively avoiding
them. We are a solution provider encompassing products, software, monitoring, and associated services.
As such, we offer the best ability to secure application availability and provide the fullest asset life-cycle
Field Services with the largest worldwide footprint. This is achieved by:
> Regular communication and reports about site health and operations.
> E xpertise in evaluating data and full dedication to joint problem solving.
> Plans that drive efficiency in asset performance, regardless of installed base product brands.
> Detailed recommendations to meet technological challenges and increase the life span of systems.
> Tools to aid in decision-making and budget optimization while hitting company goals.
> Solutions for current and future regulatory compliance.
> ROI estimates through cost optimization and productivity to support investment in our services.
> Peace of mind with tiered Maintenance Service Plans to better control your budget.
Maximizing technology
with a human touch.
We personally help our customers bring
assets to an optimum operational level.
Schneider Electric listens to and understands our customers’ needs. We seek
to deliver the best customized efficiency solutions while creating long-term
trust. We are quick to adapt and act with a flexibility that makes it possible to
capture opportunities. Adding to this personal attention, which makes us easy
to work with, is our expertise in infrastructure digitization and digitized services.
Our extensive digital products and systems improve management and customer experience. Offers
such as Remote Monitoring Service (RMS) can anticipate threats before they become significant
while ensuring that equipment and systems are running at peak efficiency. On-site maintenance
and repair can lower downtime and make spare parts readily available. Combining our personalized
customer service with advanced products and expertise, especially digitization, makes our Field
Services offer truly comprehensive.
Expertise across the world and
across industries.
We are located wherever you need us.
Schneider Electric has 140,000 employees in more than 100 countries. We offer thousands of highly
trained team members: technical support, project managers, and Field Service Engineers (FSE) who
have earned a reputation as trusted advisors in the many industries we serve.
Major industries in which Schneider Electric offers
experience and solutions:
> Automotive
> Building Management
> Data Centers and Networks
> Education
> Electrical Energy
> Food & Beverage
> Healthcare
> Hotels
> Life Sciences
4 | Schneider Electric Field Services
> Machines
> Marine
> Mining, Minerals, Metals
> Residential Market
> Retail
> Offices
> Oil & Gas
> Water
More than
6,000
Number of
Schneider Electric
certified Field
Service Engineers
(FSE) available
around the world,
all trained directly by
product developers
to provide the
most knowledgable
assistance possible.
More than
175
years of expertise
> Automation
and control
> Building systems
> Critical power
and cooling
> Electrical
distribution
> Energy
sustainability
> Engineering
> Industrial
maintenance
and repair
> Power monitoring
Schneider Electric Field Services | 5
Real-world success stories representing
the Asset Management Life Cycle.
From flawless upgrades to optimized operations to money savings,
Schneider Electric customers meet their objectives.
Plan
Significant costs savings through maintenance planning.
The City of Henderson, US, needed major savings so this 15-year Schneider Electric customer
turned to us to plan and install Building Analytics cloud-based fault detection and diagnostics
software. Through prioritized maintenance services identified, the municipality is expected to
save significant energy and HVAC costs over its 10-year contract.
Install
Minimized installation time for the Eiffel Tower.
With 6.5 million visitors per year, the Eiffel Tower in Paris cannot afford downtime.
Schneider Electric installed four new programmable logic controllers (PLCs) for the
East pillar elevators with minimal disruption and increased reliability and security.
By testing the PLCs at a Schneider Electric site, the time to install was minimized.
Let us demonstrate how we can
optimize technical infrastructure.
Schedule a personalized discussion and evaluation with
Schneider Electric experts today.
Operate
Service plans reduce drive failure from high to virtually zero.
Nyrstar, a multi-metals business in South Australia, whose automation system works under harsh
conditions, needed to upgrade and solve issues. Providing maintenance for 350 variable speed
drives, we extended the mean time between failures and ensured availability of replacement parts.
We also provide on-site training about operation, commissioning, maintenance, and basic repairs.
Schneider Electric is ready to commit to improving the efficiency, availability, performance, and safety/security
of the entire life cycle of technical infrastructure assets. We’ll provide peace of mind and help handle issues
such as aging infrastructure and technological changes.
Optimize
Throughout the life cycle of infrastructure assets, we help plan, install, operate, optimize, and renew equipment,
systems, software, and management solutions. We have direct experience in numerous business sectors,
along with worldwide personnel to handle all Field Services — anytime and anywhere necessary.
Remote Monitoring Service (RMS) delivers peace of mind.
Please contact us for a consultation about your installation’s assets and learn about our customized plans.
Thirteen U.S.-based Microsoft Technology Centers use RMS. “The Remote
Monitoring Service provided by Schneider Electric has proven to be an invaluable
tool. The immediate notifications and the maintenance scheduling help give me
peace of mind that my facility is running smoothly.”
– Christian Lavista, technical director, New York Microsoft Technology Center
Renew
“The maintenance program we have adopted has reduced failure significantly,
which means our productivity has also improved.”
—Maarten de Vries, senior electrical engineer, Nyrstar
Upgrade project completed on time and on budget with no downtime.
The Burwood Beach Wastewater Treatment Plant, owned by Hunter Water in England, needed to
upgrade in eight weeks without interrupting service. Schneider Electric provided a single point of
contact, technical expertise, and competitive pricing to migrate PLC hardware and software platforms
while making the best use of existing infrastructure. A long-term relationship enhances ongoing support.
For more information about these customer stories, please see
www2.schneider-electric.com/sites/corporate/en/campaign/field-services.page
6 | Schneider Electric Field Services
“Our relationship with Schneider Electric is far larger than a single project,
and we’ve developed a close partnership with them over the past 20 years.
The team has a detailed understanding of our organization and the challenges
it faces, which means they are well prepared to support us in complex project
rollouts and ensure we get the best possible outcomes.”
—Mark Mills, manager electrical and mechanical, Hunter Water
Schneider Electric Field Services | 7
Contact Schneider Electric TODAY
for a personalized discussion about maximizing
critical system availability, improving performance,
and reducing management costs!
Visit www2.schneider-electric.com/sites/corporate/en/campaign/field-services.page
right now!
Make the most of your energy
SM
Schneider Electric Industries SAS
Head Office
35 rue Joseph Monier
92500 Rueil Malmaison Cedex- France
Tel.: +33 (0)1 41 29 70 00
www.scheider-electric.com
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