Carrier service specialists can help you choose a customized solution tailored to your specific needs, each component executed with trademark Carrier attention to environmental health and worker/occupant safety.
Installation and Start-Up Services: Carrier ensures your
system is optimized from the very beginning.
Extended Warranty Protection: Customized warranties
provide the level of protection your investment requires.
Service Agreements & Preventive Maintenance:
Tailored agreements provide optimal efficiency and reliabilty,
plus peace of mind.
Predictive Maintenance: Proactive equipment analysis
using proprietary diagnostic tools minimizes downtime.
Repairs & Emergency Service: Centralized service
dispatch and technician tracking ensures immediate
response to unplanned service events.
Refrigerant Management Programs: Plan and execute
responsible refrigerant conversion with Carrier, the industry
leader in CFC and HCFC phase-out.
Controls & Building Management Solutions: Carrier
controls experts help you integrate your building systems for
maximum efficiency and occupant comfort.
Equipment Overhaul: Extend equipment life and improve
performance with modernization, retrofit and upgrades.
HVAC System Optimization: Align your system with
current facility needs for greatest efficiency and comfort.
Equipment Modernization Retrofit & Upgrades:
Variable frequency drives and digital controls upgrade the
capabilities of older equipment for better performance
without capital investment.
Turnkey Equipment Replacement: Carrier assesses,
recommends, installs and starts up the correct
solutionwhen it’s time to replace your HVAC equipment.
Temporary Heating, Cooling & Power: Carrier provides
equipment rentals to maintain facility comfort and normal
operations during major maintenance events.
Servicing All Brands of Equipment: Experienced,
factory-trained Carrier service professionals provide expertise
on all brands of heating, cooling and ventilation equipment.
As the world’s leader in high technology heating, air-conditioning and refrigeration solutions, we believe that market leadership requires environmental leadership. Carrier sets industry standards for environmentally sound business practices and a commitment to sustainability across its products, services and operations. We demonstrate this commitment by creating environmentally responsible solutions that consume less energy and incorporate innovations that improve the world – indoors and out.
1-800-CARRIER www.carrier.com
© Carrier Corporation 2014 Cat. No. 05-811-30021-01
Manufacturer reserves the right to discontinue, or change at any time,
1
2 specifications or designs, without notice and without incurring obligations.
LEED
ETL ®
® is a registered trademark of U.S. Green Building Council.
and Intertek ® are registered trademarks of Intertek.

Safeguarding your equipment by choosing Carrier, brings the security of having forged a true partnership with the HVAC industry’s foremost servicing and technology leader.
Here’s how...
When you partner with us, you work with recognized HVAC professionals – all with a focus on the importance of all aspects of your investment.
At Carrier, we partner with building owners and managers to keep your system running at its best, with customized service agreements designed to meet all your specific equipment and operational needs year-round.
We offer a clear approach to service: a customized plan that is tailored to your facility, the particular equipment you own, and your performance and financial goals.
We start with three main service levels — Standard, Plus and
Premium — to address the needs of every facility professional.
Each begins with routine maintenance tasks designed to keep your equipment running smoothly and efficiently. From there we work in partnership with you to design the best program suited to your overall goals and objectives.
Our technicians are certified as Carrier Specialists or
Masters - each trained on our products, controls, customer service and thoroughly tested to our standards.
Our service technicians are provided with standard work instructions. Each contains step-by-step procedures on repairs, troubleshooting and maintenance tasks. This translates into the most expedient path to quickly identify and correct any service issues that may arise.
As Carrier’s own servicing entity, we have access to the latest engineering advancements and the most advanced technical servicing tools. Our expansive OEM service network has strategically-located offices in the United States and Canada
Translation: we’ll be there whenever you need us… 24/7/365.
Environmental Health and Safety (EH&S) is rooted in our culture. We support a multi-faceted EH&S management system which ensures a focused approach to safety every day.
On all levels, we adhere to the most stringent safety standards, which translates to safety on your jobsite.
Designed for customers with in-house HVAC staff or those who want OEM factory-certified basic maintenance. It ensures that equipment is inspected regularly, operating properly and all OEM maintenance procedures are adhered to.
Designed for customers seeking to partner with a factorycertified HVAC service company for complete maintenance care and technical support. It provides customized support to each HVAC asset, maximizes equipment life, uptime and performance. Services are selected according to specific equipment components and fiscal goals.
A fully-customizable package designed for those who demand the highest equipment reliability and uptime coupled with fiscal certainty. It provides complete equipment protection with repair or replacement of failed components in covered equipment. Its 100% budgetary certainty allows fiscal planning with confidence.
Your decision to select Carrier is an important one… as is our relationship with you. We take both very seriously.
Our service expertise extends well beyond our in-depth knowledge of Carrier equipment. With decades of experience servicing all major HVAC manufacturers’ equipment, we bring an unmatched level of technical confidence to each and every system. We service Air- and
Water-Cooled Chillers, Packaged Unitary Equipment, Air
Handling Units, Cooling Towers, Building Controls, Heat
Exchangers, Boilers, Split Systems and Pumps.
Operating Inspections: Inspection, logging, and minor adjustments of your equipment are part of Carrier’s basic inspection service. Our experienced technicians ensure proper equipment operation and will make service recommendations if necessary.
Annual Preventive Maintenance: Includes pre-scheduled recurring annual tasks which may require disassembly.
Performed during machine shutdown mode, this ensures your equipment is in peak condition for high reliability when put back into service.
Seasonal Start-Up: Our cooling or heating start-up service prepares your equipment for seasonal use and optimum performance. This service can include maintenance items that require minimal disassembly.
Service Calls (Diagnostics): Using the most advanced diagnostic tools in the industry, we troubleshoot problems for covered equipment. Consists of diagnostic labor services for failures, malfunctions and alerts/alarms of maintainable equipment. Expert technical support is just a phone call away.
Repairs & Emergency Service: Every minute of equipment downtime is critical. With Carrier’s Premium service level, parts repair or replacement of maintainable components that have failed unexpectedly are covered (excluding normal wear and tear).
Predictive Maintenance: Uncovers hidden problems before they become an expensive, catastrophic event. Allows scheduling repairs when they won’t inconvenience you or your building’s occupants. Examples include:
• Motor Insulation Testing (meggering)
• Fluid Analysis
• Eddy Current Testing
• Vibration Analysis
Carrier ® SMART Service * : Incorporating Carrier ® SMART
Service into a Carrier maintenance program will add improved equipment protection, efficient system operation and peace of mind. Benefits include continuous, real-time data collection coupled with the extensive service expertise of Carrier to assess chiller and system health.
Planned Maintenance (Overhauls): The ultimate in long-range preventive maintenance adding to your regularly scheduled maintenance program. We take equipment age, actual operational hours and conditions into consideration and develop a customized overhaul schedule suitable for each of your major HVAC assets.
While the chart below outlines typical coverage by Plan, we can design a customized Agreement to meet your applications’ specific operational needs.
Operating Inspections
Annual Preventive Maintenance
Seasonal Start-Up
Service Calls
Predictive Maintenance Services
Carrier ® SMART Service*
Repairs
Planned Maintenance
*Applies to certain Carrier chillers only.