Get the most out of BT Vision. Visit btvision.com/welcome for
online help, support and exclusive competitions.
Install broadband first
If you’ve ordered your products
together, make sure broadband
is set up first and that your Hub
is ready before you begin.
YOUR SET-UP GUIDE
YOUR
COMPLETE
GUIDE
Welcome to BT Vision
Introduction
BT Vision gives you great TV at great value. Just sit back, select and enjoy.
With BT Vision you can watch shows On Demand – that means there’s no waiting
around for start times and you can watch what you want, when you want.
You’ll find more great entertainment on the Freeview TV and radio channels where
you can catch BBC 1-4, ITV 1-4, More 4, Film 4, E4, Five USA and more.
Visit btvision.com/welcome for online help, support and exclusive competitions.
Please note: this BT Vision Set-up guide is for use with all
versions of the BT Home Hub
2 Introduction
YOUR
SET-UP
GUIDE
1 Before you start, check that your Hub is ready
2 Check your box contents
3 Decide where you want your Vision+ box
4 Move your existing aerial cable
6 Connect your SCART cable
7 Turn on BT Vision
8 Follow the on-screen steps
YOUR SET-UP GUIDE
5 Connect your new aerial cable
1 Before you start, check that your Hub is ready
BT Vision is a TV service that uses your broadband line, so please
check that your BT Home Hub is ready – its Broadband light should
be glowing steady blue (for Hub 2.0 or 3.0), or green if it’s a Hub 1.0
or 1.5.
Also ordered BT Broadband?
If you prefer, we can arrange for an engineer to set up your
broadband and/or BT Vision for a small cost.
Just call us on 0800 876 6542 or go to bt.com/homeitinstall
Then just follow the simple steps in this section. You’ll need about
30 minutes to set up BT Vision.
Don’t worry if your Home Hub looks slightly different from the one
shown above, it’ll still work with BT Vision.
Important: do not turn on your Vision+ box until step 7
Do not insert your Sports Viewing Card (if ordered) until after
step 8. To find out more about using a Sports Viewing Card,
please see page 21
4
Your Set-Up Guide
Watch our set-up video online at btvision.com/setup
2 Check your box contents
3 Decide where you want your Vision+ box
Remote control
btvision.com/welcome
Vision+ box™
Batteries
Power cable
YOUR GUIDE TO USING BT VISION
YOUR QUESTIONS ANSWERED
Get the most out of BT Vision. Visit btvision.com/welcome for
online help, support and exclusive competitions.
Set-up A
Install broadband first
If you’ve ordered your products
together, make sure broadband
is set up first and that your Hub
is ready before you begin.
YOUR SET-UP GUIDE
YOUR
COMPLETE
GUIDE
Your complete guide
SCART cable
You can put your Vision+ box close to your BT Home Hub (see
Set-up A below) or in another room (see Set-up B on the next page).
However, the Vision+ box needs to be:
• Connected to a suitable aerial to receive Freeview channels
(e.g. external or loft)
• Close to a mains power socket
• Close to your TV or video recorder/DVD player (whichever you’ll
be connecting to)
Aerial cable
If your BT Home Hub is close to your Vision+ box
you won’t need to use your Powerline adapters
(if supplied)
1 Using one of your Ethernet cables (yellow ends), connect
one end to the LAN socket at the back of your Vision+ box
2 Then connect the other end to your Hub’s Ethernet port 1.
Now go to step 4 on page 7
2
1
Ethernet cable
2nd Ethernet cable Powerline adapters (x2)
Watch our set-up video online at btvision.com/setup
Your Set-Up Guide
5
YOUR SET-UP GUIDE
Depending on where your TV is, you
may also have been sent these items:
Set-up B
If your BT Home Hub is in another room or is more
than two metres away from your Vision+ box you’ll
need to use your Powerline adapters
1 Using one of your Ethernet cables (yellow ends), connect one
end to your Hub’s Ethernet port 1
2 Connect the other end to a Powerline adapter
3 Then plug the Powerline adapter directly into a power socket
and turn it on
4 Using the other Ethernet cable (yellow ends), connect one end
to the LAN socket at the back of your Vision+ box
1
5 Connect the other end to a Powerline adapter
6 Then plug the Powerline adapter directly into a power socket
and turn it on. When you’ve plugged in both your Powerline
adapters, their Status lights should glow green
Note: only one of your two Powerline adapters will show its
AP/STBY light glowing green – it doesn’t matter which one
Important: do not turn on your Vision+ box until step 7
5
2
6
4
3
AP/STBY
Your Set-Up Guide
Ethernet
Status
Status
Config/Reset
AP/STBY
Ethernet
Ethernet
Status
6
AP/STBY
AP/STBY
Ethernet
Important: to work properly Powerline
adapters must be plugged directly into the
wall socket and not into extension leads
Config/Reset
Status
Config/Reset
Config/Reset
Watch our set-up video online at btvision.com/setup
4 Move your existing aerial cable
5 Connect your new aerial cable
1 Unplug your existing aerial cable from the ‘aerial in’ socket
of your TV, video recorder or set-top box
2 Then plug it into the RF In socket of your Vision+ box
1 Plug one end of the aerial cable provided with BT Vision into
the RF Out socket of your Vision+ box
2 Then plug the other end into the ‘aerial in’ socket of your TV,
video recorder or set-top box
2
To watch Freeview channels you must connect your Vision+
box to an aerial which can receive a digital signal. If you don’t
use an aerial at the moment (e.g. you have previously had
satellite or cable TV) and would like help on getting a suitable
one please see page 20
1
1
Important: do not turn on your Vision+ box until step 7
Watch our set-up video online at btvision.com/setup
Your Set-Up Guide
7
YOUR SET-UP GUIDE
2
6 Connect your SCART cable
7 Turn on BT Vision
1 Plug one end of your SCART cable in to the bottom SCART socket
on your Vision+ box
2 Then plug the other end into a SCART socket on your TV
Make sure your BT Home Hub’s on. Turn on your TV.
1 Plug one end of the power cable into the back of your Vision+ box
2 Then plug the other end into the wall socket and switch it on
3 After 10 seconds the Power light will glow solid blue
1
1
2
2
3
If the Power light on your Vision+ box doesn’t come on, press the
Power button. If it still doesn’t come on, go to page 18
If you have a high definition TV (HDTV), you can connect
using a HDMI cable, see page 24. Or if you want to connect
your Vision+ box to other devices, see page 23
8
Your Set-Up Guide
Important: do not insert your Sports Viewing Card (only required
if you’ve subscribed to sports channels) until after step 8. To find
out more about using a Sports Viewing Card, please see page 21.
You will receive the card through the post separately
Watch our set-up video online at btvision.com/setup
8 Follow the on-screen steps
Wait for your Vision+ box to start for the first time – this could take up
to 30 minutes.
2 If you see this screen, press Select on your BT Vision remote
control to download the latest version of the software
Important: do not change TV channels or any audio visual (AV)
settings until set-up is complete
Soon enough, you’ll see some screens. Here’s what you’ll be asked
to do:
You might see black or blue screens and TV images – ignore these
Watch our set-up video online at btvision.com/setup
Your Set-Up Guide
9
YOUR SET-UP GUIDE
1 You’ll see this screen for a few seconds
3 When you see this screen, press Select on your BT Vision remote
control to scan for Freeview channels
Availability of Freeview channels depends on where you live.
To check which Freeview channels you should be able to
receive in your area, go to digitaluk.co.uk
If you have a sports viewing card, you’ll need to insert it into
your Vision+ box after it has been activated. Insert your viewing
card into the slot below the Power button on the front of your
Vision+ box.
4 After scanning, choose the Menu or TV Guide. To watch a demo of
BT Vision press On Demand on your remote, scroll to Help and tips
and select Welcome to BT Vision
If the scan doesn’t show any TV or radio channels we have
troubleshooting steps to help solve Freeview problems on page 19.
To find out how to use your service once BT Vision has been
successfully installed, please read the Your guide to using
BT Vision section
We hope you enjoy using your new BT Vision service.
To find out what’s on visit btvision.com
Insert in the direction with the arrow facing the Vision+
box and the chip facing upwards. When correctly inserted,
‘Viewing card recognised’ will appear on your screen.
To activate your card, please visit bt.com/help/sport
10
Your Set-Up Guide
Watch our set-up video online at btvision.com/setup
YOUR GUIDE
TO USING
BT VISION
2Your remote control
3Finding what to watch
4Record live TV
5Pause and rewind live TV
6 Controlling your TV with your BT Vision remote control
YOUR GUIDE TO USING BT VISION
1How to get the most from BT Vision
1 How to get the most from BT Vision
Using BT Vision is simple, just push the BT Vision button on your remote to open up a world on entertainment
On Demand – A new way to enjoy the TV you love
What makes BT Vision different? As well as being able to watch and
record live TV channels we also have a fantastic range of films and
programmes through our On Demand service.
On Demand means no start times, you simply start watching at a time
that suits you. Pick a show and start watching straight away.
Programmes marked ‘free’ are included in your viewing pack.
When a price appears, you’ll be asked to confirm that you’ll pay
for it. If you go ahead, it’ll appear on your next monthly bill.
To find our great selection of On Demand programmes press the
BT Vision button on your remote and scroll to On Demand and
choose from Film, TV, Kids, Music, Sport & Replay
TIP – Watch free previews
Press the BT Vision button on
your remote then the green
button. Here you’ll find trailers
and if you like what you see
you can press Select and start
watching within moments.
12
Your Guide To Using BT Vision
TIP – Watching a series
If you’ve just watched an episode
of a TV series, the easy way to
see the next one is to press the
Back button twice during the
credits. This takes you straight
back to the episode list menu.
btvision.com
What’s on now
In the TV Listings menu you’ll find programme listings for Freeview
and premium sports channels. See page 15.
Missed a show?
With Replay you can catch-up on the best shows from the BBC, ITV
and Channel 4 from the last seven days, directly on your TV.*
Recordings
Watch previously recorded programmes, see what’s been scheduled
to record and set up new recordings. See page 15.
Need some help?
In the Help section you’ll find loads of videos to help you use BT Vision.
You can also find these on channel 999.
Here you can update your TV, Audio and security settings. Perfect if
you want to watch our HD movies or stop the little ones watch things
you don’t want them to! You can also do a manual scan for Freeview
channels from here too.
PIN
If you’re asked for your PIN (see page 26) follow the on-screen
instructions. Please note your default PIN is 1234
*Correct at time of going to print.
btvision.com
Your Guide to using BT Vision
13
YOUR GUIDE TO USING BT VISION
Settings
2 Your remote control
Your remote is easy to use – so pick it up and have some fun exploring by pressing a few buttons.
On Demand button
your link to On Demand programmes
Exit button
takes you out of a menu
Volume button
raises/lowers TV volume
Select button
confirms your choice
Power button
turns your Vision+ box on/off
TV Guide
On Demand
BT Vision
Exit
Fav
+
+
VOL
CH
Select
-
-
+
i
Back
Arrow buttons
shows what’s on other channels/
lets you navigate around the menu
Mute button
mutes TV volume
Back button
returns you to the previous screen
Coloured buttons
selects the coloured buttons on screen
Mode button
allows you to switch between controlling the TV or
the Vision+ box. For full instructions see page 16
14
Your Guide To Using BT Vision
TV Guide button
shows TV listings for the next 14 days
BT Vision button
displays the main menu on screen
Channel button
switches channel
Info button
shows information about a highlighted
programme or the one you’re watching
1
2 abc
3 def
4 ghi
5 jkl
6 mno
7 pqrs
8 tuv
9 wxyz
*
Delete
Mode
0
Help
#
Text
Shortcuts
Record button
press to record your selected programme
Number buttons
use to choose a channel or menu option
Help button
brings up a troubleshooting guide and helpful videos
Shortcuts button
brings up a side menu that relates to whichever
menu you’re in. Choose a sub-menu using the
Arrow buttons and then press Select
btvision.com
4 Record live TV
There are two easy ways to find what TV programmes you want
to watch. Press the TV Guide button or find a programme with
the search service
Your Vision+ box allows you to record up to 80 hours of programmes
from your favourite Freeview channels so you can watch at a time that
works for you
The TV Guide
See listings for the next 14 days and find, watch and record your
favourite programmes. Select TV Guide to see what’s currently showing,
or use the Right Arrow button to see what’s coming up next.
• To record the show you’re watching, press the Record button
on your remote.
• To record from the TV Guide, highlight the show and press the
Record button.
• To record a series, press the Record button twice in quick succession.
Pressing the button a third time will cancel it!
In TV Guide, press the Shortcuts button and pick the listings for the day
you want to jump to using the Arrow buttons. When you find what you
want to watch, press the Select button.
Search for a programme
If you know the name of the show you want to watch, use the search
feature to find out when it’s on. Press the BT Vision button, scroll
to search and select Search All. The results will include both Freeview
and On Demand titles.
For a faster search, scroll up and down a page by pressing the
Channel +/- button on your remote. To go directly to the
programme search page, press the Blue button
Remember, if you’re recording two live shows, you can still watch a
programme you’ve recorded or any On Demand programme
5 Pause and rewind live TV
You know how it is: you’re about to watch your favourite
programme and the phone rings. No problem. Now you
can pause, rewind and fast-forward live TV
BT Vision
+
btvision.com
CH
Select
-
-
+
i
Back
1
2 abc
3 def
4 ghi
5 jkl
6 mno
7 pqrs
8 tuv
9 wxyz
*
Fast-Forward and Rewind
Skip forwards or backwards through the action you’ve just
paused by pressing >> to fast forward and << to rewind.
Fav
+
VOL
Pause
Pause up to 90 minutes of live action by pressing Pause
on your remote control. Ready to get the action back?
Press the Play button.
TV Guide
On Demand
Exit
Delete
Mode
#
0
Help
Text
Shortcuts
Your Guide to using BT Vision
15
YOUR GUIDE TO USING BT VISION
3 Finding what you want to watch
6 Controlling your TV with the BT Vision Remote Control
You can operate your TV using your BT Vision remote control. Use it to
turn the TV on and off (standby), change channel, adjust the volume
and mute the sound.
To set your Vision remote you just need a couple of things:
First, find the four-digit unique code for your TV. Some of the most
common codes for the most popular TVs are in the table on the right.
However, if your TV make isn’t listed or the code doesn’t work, check
the full list available online at bt.com/vision/remotecontrol
Then:
Step 1 To set your remote to configuration mode, press and hold the
Vol + and Mute buttons on your remote for about five seconds
until the blue light flashes three times.
Step 2 Let go of the buttons and type in the four digit code for your TV.
Step 3 If you entered a valid code, the blue light on your remote will
flash three times. If you entered a code incorrectly or used an
invalid code, the blue light will flash for one second after you
type the last digit of the code.
Step 4 Once you’ve entered a correct code, test the remote by turning the
volume up and down and pressing the Mute button. If the buttons
don’t work properly, repeat the steps above using another code.
Step 5 To further test your remote, press and hold the Mode button
while trying the Channel +/- buttons and the On/Off buttons.
Step 6 If the TV doesn’t react, start again from Step 1 with the next code.
16
Your Guide To Using BT Vision
If your BT Vision remote control now operates your TV correctly,
that’s it. It’s configured and you don’t need to do any of this again.
Plus, you don’t need to repeat this process when you change your
remote’s batteries, as the code will be stored in its memory
TV Make
Goodmans
Hitachi
JVC
LG
Panasonic
Philips
Samsung
Sharp
Sony
Toshiba
Code 1
0000
0018
0016
0017
0005
0000
0002
0014
0001
0077
Code 2
0011
0020
0058
0000
0000
0033
0003
0016
0084
0043
Code 3
0016
0000
0011
0019
0110
0001
0000
0102
0126
0056
btvision.com
1 Common questions
6 Security
2 Freeview and Sports channels
7 Settings
3 On Demand help
8 Still need help?
4 Help setting up BT Vision
9 Warranty
5 Other common questions
10Small print
btvision.com/welcome
YOUR QUESTIONS ANSWERED
YOUR
QUESTIONS
ANSWERED
1 Common questions
Formoreinformationandhelpfulvideosgotochannel999onyour
Vision+box,orsimplypresstheHelpbuttononyourremote.
Thisshouldtakeyoutothescreenbelow.
4 ghi
5 jkl
6 mno
7 pqrs
8 tuv
9 wxyz
*
Delete
Mode
0
Help
#
Text
Shortcuts
My BT Vision service isn’t working. What should I do?
Makesure:
• Allthecablesthatyoupluggedinduringset-uparefirmlyinplace
• Double-checkyourSCARTcablesarefullypushedin
Help
• CheckyourVision+boxandTVareturnedon
• CheckyourbroadbandisworkingandthattheHomeHubbroadband
lightisglowing
FormorehelpandsupportfollowBTVisionontwitter@BTCare
Freeviewchannelsaredeliveredthroughyouraerial,andthe
OnDemandprogrammesneedaworkingbroadbandconnection.
DigitalUKaretherecognisedbodyresponsibleforproviding
informationaboutdigitalswitchoverandFreeviewavailability
includingwaystoimprovereception,whattoexpectandtimelines.
We’vepulledtogetherafewthingstohelpyouenjoyFreeview
andtellyouaboutsomecommonissuesandhowtoavoid
Freeviewproblems.
18
YourQuestionsAnswered
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
2 90%ofFreeviewrelatedproblemsrelatetothequalityofyouraerialorwiring:
• Youneedtoensurethatyouhaveagoodqualityexternalorloftaerialcapable
ofreceivingadigitalFreeviewsignalwhichispointingintherightdirection
• Thisshouldnotbeacommunal/sharedaerial
• ATVset-topaerialisunlikelytobegoodenough,evenwithabooster
3 LocalGeography–talltrees,hills,orbuildingsindirectlinewithyourlocal
transmittermayimpactsignalstrength
4 Weather–lowpressureorwindyconditionscanaffectFreeviewsignalin
strongsignalareasespeciallyiftheaerialisnotsecurelymounted.The
weathercandisruptpicturequality,causepixilationand/orpicturefreezes.
Itmayevencausemissingchannels
5 TransmitterchangesandtheDigitalSwitchovercanresultinchangesto
channelline-upsandavailability
6 Wiring-makesureyou’reusinggoodqualitycables–thesearevitalto
ensurethesignalfromtheaerialreachesyourVision+boxwithminimum
picturelossandinterference
Ifyou‘vemovedhomeyoumaynotreceivethesamechannelsyoudidbefore
assignalstrengthandchannelavailabilityvariesbylocation.
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
Common Freeview fixes
ManycommonproblemswithFreeviewcanbesolvedbyworkingthroughthe
stepsbelow.TheseincludeissueslikemissingsomeorallFreeviewchannels
andpoorsoundandpicturequality:
1 Makesureallthecablesthatyoupluggedinduringset-uparefirmly
inplace
2 Double-checkyourSCARTorHDMIcablesarefullypushedin
andthatyou’reusinggoodqualitycables(especiallycablestoyouraerial)
3 CheckyourVision+boxandTVareturnedon
4 CheckyourbroadbandisworkingandthattheHomeHubbroadbandlightis
glowingsolidblue(orgreenforHub1.0or1.5)
5 CompleteachannelscanbypressingtheBTVisionbutton,then
gotoSettings>TVSettings>AddChannelstoTVGuide,andthen
ScanforChannels
6 Checkaerialisproperlyinplaceandpointinginthesamedirectionas
yourneighbours
Distorted sound and picture of Freeview channels:
• IfyouarestillhavingissueswithFreeviewafterfollowingthestepsin
CommonFreeviewfixes,trycheckingyoursignalstrength.Pressthe
BTVisionbuttononyourremote,thengotoSettings>TVSettings>
thenDTTsignalstrength
• Signalstrengththatistoohighcanalsoaffectpictureandsoundquality.
Inthiscaseanattenuatormayhelp(see‘Stillneedhelp?’sectionon
page28.TheDigitalswitchovercouldalsoboostyoursignalwhichmay
causereceptionproblems.ForupdatesonwhenDigitalswitchoveris
happeninginyourarea,visit:digitaluk.co.uk/when_do_i_switch
YourQuestionsAnswered
19
btvision.com/welcome
Help with Freeview
1 AvailabilityofFreeviewchannelsdependsonwhereyoulive.Tocheck
whichFreeviewchannelsyoushouldbeabletoreceiveinyourarea,
gotodigitaluk.co.uk
YOUR QUESTIONS ANSWERED
2 Freeview and Sports channels
Channels frequently appear and disappear from the channel list
• If you find that channels you watch frequently appear and disappear, you
may live in an area that has variable Freeview quality
• Your BT Vision+ box automatically picks up changes to the Freeview
channel line-up, so once you have performed a channel scan that lists the
channels that you watch, you should consider turning off the Automatic
Freeview Channel Update feature
• To turn off this feature, go to your BT Vision Menu > Settings > TV Settings
> Automatic Freeview Channel Update, and then select Automatic
Freeview Channel Update Off
• If you turn channel updating off, you’ll still be asked to do a manual
channel scan when your BT Vision+ box detects any changes
I don’t have any sound:
• Check all your cables are firmly in place
• Reboot Vision+ box by holding down the Power button on the front of the
box until it turns red. Then press the Power button to restart the box.
• Check the volume on your TV is not muted
• Try another channel to see if sound is missing from all channels
• Try watching an On Demand trailer to see if the sound is working
For more information on how to set up surround sound go to page 24
Still having Freeview problems, what support is available?
TSG are our preferred partner for helping fix problems with your aerial system.
TSG offer a comprehensive signal assessment service which can help identify
technical issues with your aerial system as well as offering professional advice on
how best to fix any reception problems. TSG Aerial Engineers can help fix your
existing aerial system (Aerial, Cabling, Boosters etc) as well as offering a full
range of new Digital Aerial Upgrades. (Please note this is a chargeable service.)
For further info on aerial improvements and quality visit
aerialupgrade.co.uk or phone TSG on 0844 826 2055
I’m getting a CO error code on screen
BT Vision requires a working broadband connection when setting up the
Vision+ box for Freeview or On Demand. The broadband light on your hub
should be solid (not flashing). Check the Ethernet cables are firmly in place
(see pages 5 and 6).
If you’ve ordered your Broadband and BT Vision at the same time make sure
Broadband is set up first. (This could be up until Midnight on the day your
broadband is due to go live.)
For more information on error codes go to bt.com/help/errorcodes
20
Your Questions Answered
Visit bt.com/help/btvision if you can’t find the answer to your question in this section
I’ve inserted my card into the Vision+ box but I’m still being asked
to insert my card
Pleaseignoretheongoingpromptto‘insertyourcard’inwhitetextatthe
footofthescreenonyoursportschannel-ifyouhaveseenthe‘Viewingcard
recognised’messageandfollowedthesportscardtroubleshootingsteps,
don’tworry,yourcardisinsertedandrecognisedandyourchannelswill
showwithinthehour.
btvision.com/welcome
Sports card trouble shooting
1 Activatethecardatbt.com/help/sport.You’llbeaskedtotypeinyour
viewingcardnumber.You’llfindthisonthebackofyourcard,belowthe
barcode.Pleaseenterthisnumberwithoutanydotsorspaces
2 RebootyourVision+box.HolddownthePowerbuttononthefrontpanel
untilitturnsredorturntheVision+boxoffandonagainatthemains
socket.You’llseeyourboxresetting.Whenthisiscomplete,pressthe
Powerbuttonagaintoturnyourboxbackon
3 InsertthecardimmediatelyintoyourVision+box.Makesureyourcardis
insertedwiththearrowfacingthebox,andthechipfacingupwards.Push
thecardinfully
4 Whencorrectlyinserted,a‘Viewingcardrecognised’messagewillappear
temporarilyinanorangebanneron-screen
5 Simplytuneintooneofthechannelsyou’vesubscribedtoandleavethe
boxonthischanneluntilthechannelappears.(ESPNisshownonchannel
34;SkySports1isonchannel41;andSkySports2isonchannel42).This
cantakeuptoanhour
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
YourQuestionsAnswered
21
YOUR QUESTIONS ANSWERED
Ifyoucan’tseethechannelyou’vesubscribedtoafteranhour,
tryrepeatingthesesteps
3 On Demand help
I’m seeing an error message telling me On Demand is ‘Currently unavailable’
I get a V04 error when watching On Demand
LeavetheOnDemandsectionbypressingBackontheVision+boxremote
control.Re-entertheOnDemandsection.ThismakestheVision+boxretrieve
theinformationfromtheBTVisionplatform.Trythisseveraltimes.
IfyouareconnectingviaanEthernetcablefollowthesesteps:
• Ifyouarestillhavingproblemstryrebootingyourequipment
• TurnoffthepowertotheHomeHub(ordisconnectthepowersupply)
• SwitchoffthesocketthattheVision+boxpowercordisconnectedto
• WaitfortensecondsandthenreconnectpowertotheHomeHub
• AllowuptotwominutesfortheHomeHubtorebootandreconnect.
AsolidbroadbandInternetlightwillcomeoniftherebootand
reconnectionhavebeensuccessful
• SwitchonthesocketthattheVision+boxpowercordisconnectedto.
1 EnsuretheEthernetcableisconnectedsecurelyintotheVision+box‘LAN’
portonthebackoftheVision+box(seefig.1)-it’sworthwhilepulling
thecableoutthenpushingitbackintohearthe‘click’asthecablefits.
EnsuretheotherendofthecableisconnectedsecurelyintotheHome
Hub‘Ethernet1’port(seefig.2).
2 Ifafterdoingthisyoustillcan’twatchyourOnDemandprogramme,
tryrebootingyourequipmentfollowingthestepsshowninthe
‘Currentlyunavailable’FAQopposite.
2
1
• The‘StartingPleaseWait’screenshouldappear.Shortlyafterwardsthe
Visionserviceshouldbeactive
Formoreinformationonerrorcodesgotobt.com/help/errorcodes
22
YourQuestionsAnswered
IfyouhaveorderedVisionandBroadbandatthesametimeyourline
speedmaytake10daystosettle.Somecustomersmayexperience
problemsviewingVideoondemandduringthisperiod.Thisshouldnot
lastlongerthanthefirst10days
btvision.com/welcome
4 Help setting up BT Vision
Do I have to use my Powerline adapters?
No–ifyourBTHomeHubandVision+boxareinthesameroomandwithin
TV
twometresofeachother
Yes–ifyourBTHomeHubandVision+boxareindifferentrooms.Ifyou
Aerial input
didn’torderPowerlineadapterswithyourkitandarewithin30days
oforderingyourBTVisionservicepleasecall0800 111 4567
How do I connect BT Vision to other devices?
TosetupyourBTVisionservicewithotheraudiovisual(AV)devicessuch
asvideorecordersandDVDplayers,followthediagrambelow.
TV
Can I use an extension lead with a Powerline adapter?
Yes,youcan.WerecommendthatyouplugyourPowerlineadapterintoa
wallsocketandthenpluganyextensionleadyou’reusinginto the Powerline
DVD
adapter.ThisisbecausePowerlineadapterswon’tnecessarilyworkwhen
pluggeddirectlyintoextensionleadsthathavesurgeprotectiononthem.
RF In
RF Out
AP/STBY
Ethernet
Status
Aerial input
RF In
VCR
Ethernet
Status
Config/Reset
Vision+ box™
AP/STBY
Ethernet
Status
DVD/VCR
AP/STBY
RF Out
Config/Reset
Vision+ box™
RF In
RF Out
Aux
TV
Should my Powerline adapter lights be flashing or steady green?
WhenyoupluginyourPowerlineadapters,theStatuslightswillberedand
willturngreenafter10-15seconds.Afteracoupleofminutes,oneadapter’s
AP/STBYlightwillturntosteadygreen.FormorehelpwithPowerlineadapters,
includingresettinginstructionsoraddingnewPowerlineadaptersgoto
www.bt.com/help/powerline
RF In
RF Out
Aux
TV
YourQuestionsAnswered
23
YOUR QUESTIONS ANSWERED
Config/Reset
How do I connect using an HDMI cable?
YouneedaHighDefinitionTV(HDTV)toconnectusinganHDMIcable(not
supplied).Ifyoudon’thaveacablealready,youcanbuyoneatmostelectronics
storesorgotoshop.bt.com
4
5
6
7
Followthesesteps:
1 UsingyourHDMIcable,connecttheHDMIsocketofyourVision+box
totheHDMIsocketofyourTV
How do I use my BT Vision remote control to operate my TV?
Forfullinstructionsonhowtodothispleaseseepage16.
1
24
How do I set Dolby Surround Sound?
TouseSurroundSoundfortheOnDemandprogrammingthatcontainsDolby
5.1audio,youneedtohaveaDolbySurroundSoundsystemconnectedto
yourVision+boxusinganS/PDIFcable(notsupplied).Youalsoneedtomake
sureyourVision+boxissettoSurroundSound.SimplygotoyourBTVision
menu>Settings>GeneralSettings>DigitalAudioOutput,andthen
selectSurroundSound.
2
2
3
SelectScreenAspectRatio
Choose720por1080idefinition
ClickSavetostartatest
Whenthetestiscomplete,selectSaveSettings
MakesureyourHDTV’saudiovisual(AV)channelisselected
onyourTV.SomeTVswilldothisautomatically
WhenyourVision+boxhasstarted,scrolltoSettings,thenselect
TVSettingsfromthedrop-downmenu
YourQuestionsAnswered
Note:ifyouselectSurroundSoundbutyou’renotusingaDolbySurround
SoundsystemwithS/PDIFcableyouwon’thearanysound
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
btvision.com/welcome
5 Other common questions
Power-saving modes
Your Vision+ box has a couple of features to reduce energy consumption. These are:
• When it goes on standby, its hard disk stops spinning after a minute (unless it’s recording)
• If you’ve left your Vision+ box on and aren’t using it, it goes on standby after eight hours
What do I do if I move home?
For more information on moving with BT Vision please visit bt.com/vision/movinghome
The Power light on the front of your Vision+ box indicates the current power-saving mode:
Blue
Full power
On and operating, eg: recording
Purple
Active
Standby
On standby but recordings and software update will still take
place. Put your Vision+ box into standby by pressing the On/Off button on the remote control or a short press of the On/Off button on the front of your Vision+ box. Press either
On/Off to switch the unit back on to full power – it takes the Vision+ box a few seconds to respond.
Red
Your Vision+ box is effectively off, recordings will not take place.
Low power/ To use low-power mode, press and hold the On/Off button on
the front of your Vision+ box until the Power light flashes red.
Off mode
To turn it on again, use the On/Off button on your Vision+ box
(the remote control is inoperative in this mode). When you press
the button, your Vision+ box will take a few seconds to begin
starting up and will be ready when the Power light is solid blue
(this can take about a minute).
Visit bt.com/help/btvision if you can’t find the answer to your question in this section
Your Questions Answered
25
YOUR QUESTIONS ANSWERED
Power light Power saving mode
6 Security
We want you to relax and enjoy BT Vision. So we’ve made sure that you can
always control who views what
Setting your PIN
Fromtimetotime,youmaybeaskedforyourPIN.Whenyougetyourservice
thePINisautomaticallysetto1234.However,youcansetyourownPINby
selectingParentalControlsfromtheSettingsmenu.ChooseChangePINand
thenenteranewPINtwiceandpressSave.YoucanchangeyourPINatany
timebyrepeatingthesesteps.
Parental Control Setting
Foryourpeaceofmind,BTVisioncomeswithaParentalLockingsystem.
It’squickandeasytoactivate.
PresstheBTVisionbuttononyourremote,chooseSettings,movedown
toParentalControlandpressSelect.NextenteryourPINnumberandthe
ParentalLockingscreenwillappear.
Locking your account
ThisstopsunauthorisedpeoplefromusingthePIN-protectedareasof
BTVision.IfyourPINisenteredincorrectlythreetimes,theaccountislocked.
TogetyourPINresettoitsoriginalsetting,callBTVisionCustomerServices
on08001114567.
Locking and unlocking TV channels
FromtheParentalLockingscreenchooseChannelsandSelect.Youwillnowsee
ascreenshowingallyourBTVisionchannels.Highlightachannel,pressSelect
andalittlelocksymbolwillappearnexttoit.Carryonhighlightingother
channelsyouwanttolockandthenpressSave.Youcanrecordlockedchannels
butyourPINmustbeenteredtowatchthem.
Locking film and TV ratings
Sayyouwanttoallowonly12-ratedprogrammes.GototheParentalLocking
screenandchooseBTVisionRatingsoptionandpressSelect.Next,choose
12-ratedprogrammesandall15-ratedand18-ratedprogrammeswillbe
automaticallylocked.
Adult
Weofferentertainmentsuitabletoviewersover18yearsofage.OurAdult
Contentisextrasecure,withfurtherPINnumberrequirements.Pleasevisit
bt.com/vision/pin toobtainanadultPIN.
Note your PIN
•DefaultPIN1234
Locking On Demand programmes
ChoosetheOnDemandLockingoption,pressSelectandSave.
26
YourQuestionsAnswered
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
btvision.com/welcome
7 Settings
Changing the screen dimensions and resolution
PresstheBTVisionbuttononyourremote,thenselectSettings>TVSettings>
ScreenAspectRatioandhighlightoneofthefollowingandpressSave:
• 4:3Standarddefinition.ChoosethisifyouhaveanordinaryTV
• 16:9Widescreenstandarddefinition.ChoosethisifyouhavewidescreenTV
• 720pHighdefinitionor1080iHighdefinition.Chooseoneoftheseifyou
haveahighdefinitionTV
YoucanalsoshrinkorenlargethepictureonyourscreenbyusingtheZoom
function.PresstheShortcutsbuttononyourremoteandchooseAspectRatio.
NowusetheArrowbuttonstogothroughthefivezoomsizes.Foundtheone
youwant?PressSelect.
Audio Description
AudioDescriptionisavailableonselectedFreeviewprogrammes.Toturn
AudioDescriptionon,pressBTVisiononyourremotecontrol,thenSettings
>GeneralSettings>AudioDescriptionandEnabled.Tofindoutmoreabout
AudioDescriptiongoto bt.com/help/btvision
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
YourQuestionsAnswered
27
YOUR QUESTIONS ANSWERED
Subtitles
SubtitlesareavailableonselectedFreeviewprogrammesonly.Pressthe
Shortcutsbuttononyourremote,thenusetheArrowbuttonstoscroll
throughtoSubtitleLanguages.ChooseEnglishandsubtitleswillappear
whereavailable.Toremovethem,chooseNoneintheSubtitleLanguages
option.Subtitlesareturnedoffautomaticallywhenyouchangechannels.
8 Still need help?
Thereareloadsofwaystogetextrahelpandsupportonline.Youcanfind
detailedhelpcoveringawiderangeoftopicsatbt.com/help/btvision
Alternativelyyoucanvisitouronlineforumsatcommunity.bt.comor
followusonTwitterat@BTCare
BT Vision Service
Call0800 800 900(Freephone)
Monday-Friday8amto9pm,Saturday8amto8pm,Sunday9amto6pm:
Callthisfor:
• Billingenquiries(BTVisionbill)
• Updatingyourpersonaldetails,includingdirectdebitdetails
• HelpmovingBTVisiontoyournewhome
• Helpwithanexistingorder,suchaschangingappointmentordelivery
dates;orderingadditionalequipment,suchasremotecontrolsor
SCARTcables
PleasenotethattheBTVisionServiceteamareunabletohelp
withtechnicalissues
BT Vision Technical Support
Call 0800 111 4567 (Freephone)
7am-Midnight,sevendaysaweek
Better Business Better Future
Did you know?
Your Vision+ box has been re-designed to use 30 per cent less energy.
That’sgoodforyourwalletandmeanswealluselessnaturalresources.
Butthat’snotall,we’reworkinghardforallourotherproductsto
beinclusive,moreenergyefficientandtouselessmaterials.For
example,ourBThomephonesusemoreefficientplugsdesigned
torunonhalftheelectricity.Asacompany,we’vealsobeenworking
toreduceourenvironmentalimpact.
WewereoneofthefirstUKfirmstoactivelycurbCO2emissionsand
we’recommittedtoreducingourcarbonintensityby80percent
in2020.We’veachieveda43percentreductionsofarbybecoming
moreenergyefficientandincreasingouruseofrenewableenergy.
We’dbedelightedtotellyoumore.Justgoto
bt.com/sustainability
bt.com/inclusion
Callthisfor:
• HelpfixingtechnicalproblemswithyourBTVisionorBTBroadband
service(includingBroadbandtalk)
• ResettingPINnumbers
28
YourQuestionsAnswered
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
btvision.com/welcome
Your Vision+ box and remote control are guaranteed for a period
of 12 months from the agreed delivery date
Subjecttothetermslistedbelow,theguaranteewillprovidefortherepairof,or
atBT’soritsagent’sdiscretion,theoptiontoreplacetheVision+boxorremote
control,oranycomponentthereof(otherthanbatteries),whichisidentified
asfaultyorbelowstandard,orasaresultofinferiorworkmanshipormaterials.
Productsover28daysoldfromthedateofpurchasemaybereplacedwitha
refurbishedorrepairedproduct.
Within the 12-month guarantee period
Ifyouexperiencedifficultyusingtheproduct,priortoreturningit,please
contacttheBTVisionTechnicalHelpdeskon08001114567.
Intheunlikelyeventofadefectoccurring,pleasefollowtheHelpline’s
instructionsforreplacementorrepair.
The conditions of this guarantee are:
Theguaranteeshallonlyapplytodefectsthatoccurwithinthe12-month
guaranteeperiod
Outside of the 12-month guarantee period
Ifyourproductneedsrepairaftertheguaranteeperiodhasended,therepair
mustmeettheapprovalrequirementsforconnectiontothebroadbandand
telephonenetwork.WerecommendthatyoucontacttheBTVisionTechnical
Helpdeskon08001114567,whowillbeabletoprovidedetailsofBT’s
approvedrepairagents.
• Proofofpurchaseisrequired
• TheequipmentisreturnedtoBToritsagentsasinstructed
• Thisguaranteedoesnotcoveranyfaultsordefectscausedbyaccidents,
misuse,fairwearandtear,neglect,tamperingwiththeequipment,orany
attemptatadjustmentorrepairotherthanbyapprovedagents
• Thisguaranteedoesnotaffectyourstatutoryrights
Important
ThisapparatusisfittedwithanapprovedmouldedBS163plug.Tochangea
fuseinthistypeofplugproceedasfollows:
1 Removefusecoverandfuse
2 Fitnew3AfusethatshouldbeaBS1362ASTA-approvedtype
3 Refitthefusecover
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
YourQuestionsAnswered
29
YOUR QUESTIONS ANSWERED
9 Warranty
10 Small print
Meaning of Symbols
Importantinformation.Readthesepartscarefully.
02
02
Safety Instructions
YourreceiverispoweredusingmainsACviaadetachablelead.Thisequipmenthasbeenmanufactured
tomeettheappropriatesafetystandards,buttheinstructionsbelowmustbefollowedtooperateitsafely.
Theseinstructionsmustbekeptforfuturereference.
1 Beforeconnectingthereceivertothemains,checkthatthemainssupplyvoltagecorrespondstothe
voltageprintedonit.Ifthemainsvoltageisdifferent,consultyourdealer
2 Thereceiverhasbeendesignedforindooruseonly
3 Thereceiverdoesnotcontainanyuser-serviceableparts.Donotattempttoopenthem.
Allmaintenanceworkmustbecarriedoutbyqualifiedpersonnel
02
4 Periodicallyinspectthemainsleadandreceiverfordamage.Donotuseifdamageisfound.Refer
toqualifiedpersonnel
5 Unplugthereceiverfromthemainsduringlightningstorms
6 Topreventfireorshockhazard,donotexposethisequipmenttorainormoisture
7 Thereceivershouldbeplacedonafirmsurfaceandtheventilationopeningsmustnotbecoveredwith
itemssuchasnewspapers,tablecloths,curtains,etc
8 Donotinstallthisequipmentnearanyheatsourcessuchasradiators,stovesorotherapparatusthat
produceheat.Protectitfromdirectsunlight
9 Wheninstallingthereceiver,ensurethereisagapofapproximately2cmaroundittoenableair
tocirculatefreelyandpreventoverheating
10 Leaveaccesstothemainsleadincaseemergencyshutdownisrequired
11 Donotplaceanycombustibleobjectsonthereceiver(candles,etc)
12 Noobjectsfilledwithliquids,suchasvases,shouldbeplacedonthereceiver.
Itshouldnotbeexposedtodrippingorsplashing.Shouldthishappen,disconnectthereceiverfromthe
mainsandconsultqualifiedpersonnel
13 Makesurethatchildrendonotplaceanyforeignobjectsinanyoftheopenings
14 Forcleaning,useasoft,damp(notwet)cloth.Neveruseanyabrasiveclothsandaerosolcleaners
15 Thebatteriesinstalledintheremotecontrolshouldnotbeexposedtoexcessiveheat,suchas
sunshine,fireorthelike
Product disposal instructions for residential users
TheWasteofElectricalandElectronicEquipment(WEEE)Directive(2002/96/EC)hasbeenputinplace
torecycleproductsusingbestavailablerecoveryandrecyclingtechniquestominimisetheimpactonthe
environment,treatanyhazardoussubstancesandavoidtheincreasinglandfill.Thesymbolshownaboveand
ontheproductmeansthattheproductisclassedasElectricalEquipmentandyoushouldnotputitintoyour
domesticwastebin.Whenyou’venomoreuseforit,pleasedisposeoftheproductaccordingtoyourlocal
authority’srecyclingscheme.Formoreinformation,pleasecontactyourlocalauthorityortheretailerwhere
youboughttheproduct.
Packaging – Unpacking the Vision+ box
Keepallplasticbagsawayfrombabiesandchildren,astheycancausesuffocation.
Legal
ThisproductisinconformitywithEuropeanDirectives95/47/ECand2002/21/EC.Duetocontinuedproduct
improvements,thisinformationissubjecttochangewithoutnotice.Thisproductincorporatescopyright
protectiontechnologythatisprotectedbyUSpatentsandotherintellectualpropertyrights.Useofthis
copyrightprotectiontechnologymustbeauthorisedbyMacrovision,andisintendedforhomeandother
limitedviewingusesonlyunlessotherwiseauthorisedbyMacrovision.Reverseengineeringordisassembly
isprohibited.ManufacturedunderlicensefromDolbyLaboratories.Dolbyandthedouble-Dsymbolare
trademarksofDolbyLaboratories.
Declaration of Conformance
DeclarationofConformancewithEuropeanCommunityDirective1999/EC.Thisproductisintendedforuse
withintheUK.TheDeclarationofConformancecanbefoundatbt.com/help/btvision
Your remote control
Theremotecontrolrequiresthree1.5vbatteries,typeAAAAM4LR03.Removethebatterycovertheninsert
thebatteriesensuringthatthecorrectpolarityisobserved.Batteriesareremovablefromtheremoteusing
commonhouseholdtools.Thebatteriessupplieddonotcontainhazardoussubstancessuchasmercury,
cadmiumorlead.However,theymustnotbedisposedofwithyourhouseholdwastebuttoalocalseparate
collectionsystem.
Licensing
ThisproductisprotectedbycertainintellectualpropertyrightsofMicrosoftCorporation.Useordistribution
ofsuchtechnologyoutsideofthisproductisprohibitedwithoutalicencefromMicrosoftoranauthorised
Microsoftsubsidiary.ManufacturedunderlicencefromDolbyLaboratories.Dolbyandthedouble-Dsymbol
aretrademarksofDolbyLaboratories.
30
YourQuestionsAnswered
Visitbt.com/help/btvisionifyoucan’tfindtheanswertoyourquestioninthissection
btvision.com/welcome
Availableinalternativeformats
(braille,largeprintoraudioCD).
Pleasecall0800800150
BT and British Gas have joined forces
to help our customers find new ways
to save energy around the home.
Byworkingtogether,wehave
improvedtheenergyefficiencyofthe
BTVision+boxby30percent,sowe
canalldoourbitfortheenvironment
andyoucansavemoneytoo!
Officesworldwide
Theservicesdescribedinthispublicationaresubjecttoavailabilityandmay
bemodifiedfromtimetotime.Servicesandequipmentaresuppliedsubject
toBritishTelecommunicationsplc’srespectivestandardconditionsof
contract.Nothinginthispublicationformsanypartofacontract.
©BritishTelecommunicationsplc2011
RegisteredOffice:81NewgateStreet,LondonEC1A7AJ
RegisteredinEnglandNo.1800000
Itemcode050595/V5
DesignedbyTheArt&DesignPartnershipLtd
Terms and conditions
BTVision,BTTotalBroadbandandBTBroadbandTalkarecoveredby
termsandconditions.Toreviewthese,clickon‘Termsandconditions’
atbt.com/terms