Reseller Update
Update no:
101
Date:
23rd December 1996
-------------------------------------------------------------------------------------------------------------------
Re:
Product Return Label
In direct response to requests at the Reseller Technical Forum, SDX Business Systems have
taken the positive action of introducing a self adhesive Product Return Label.
The Product Return Label must be completed and attached to all products that are returned
to SDX Business Systems. The objective of the Label is to provide a standard mechanism to
indicate the reason why products are being returned.
The Label has the following benefits:• Easy to use
Simply stick to the product being returned, tick the reason for return and complete any
associated detail.
• Improved logistics
Knowing the reason for returns will enable SDX Business Systems to process returned goods
more efficiently.
• Quality improvements
Knowing details of suspected problems and reasons for product returns, will enable a faster
repair service and provide valuable information for quality improvement programme.
Use of the Product Return Label
Irrespective of the reason for return, the Product Return Label must be used with all products
returned to SDX Business Systems. The introduction of the Product Return Label does not
change any existing procedures, including the process for obtaining advanced out of box
replacements, Reseller Update 76. Simply follow existing procedures and, when product
needs to be returned to SDX Business Systems, attach and complete a Product Return
Label. Instructions for the use of the label follow:1.
With immediate effect the label must be attached directly to the returned product and
not the associated packaging.
2.
The label must be fully completed, the following is required for each section:a)
Reason for return - tick one of the six boxes:-
•
•
•
•
Returned for credit
O.O.B. failure (Out of box failure)
PCS upgrade
Field return < 1 month service (warranty return, been in service less than 1
month)
Field return > 1 month service (warranty return, been in service more than 1
month)
Other
•
•
b)
Problem type - if the product is returned because of a problem please
indicate if permanent or intermittent nature by ticking the appropriate box.
c)
Date - complete the date of the return.
d)
Fault description - if returned because of a problem, give description
of the fault.
e)
Site name - enter the name of the site from where the product has
been returned.
f)
Eng. name - enter the name of the relevant engineer or contact in case
of query.
g)
Reseller - enter your company name.
h)
RMA No - if the product is returned for credit or out of box failure the
RMA number must be entered.
3.
Adequately pack the product and return to SDX Business Systems, Little Mundells.
4.
If the product is returned for credit or out of box failure, the corresponding RMA form
must also be included with the product.
N.B.
After 3rd February 1997, SDX Business Systems reserve the right not to process
product returns that have no Product Return Label, an incomplete label, or a label
that has been defaced.
Obtaining the Product Return Label
The label is supplied in pads of 50 and are designed in a convenient size that may be carried
by engineers, in shirt pockets, tool pouches and lap top PC bags. It is recommended that
labels are completed and attached by field staff at the point where product is returned from
your customers premises.
Sample pads have been supplied to Reseller Technical Principals. Additional pads may be
ordered FOC from Order Processing under the order code LAB-RETPAB.
Issued by:- Andrew Saunders (extn. 4175)
Reseller Update
Update no:
Date:
23rd January 1997
-------------------------------------------------------------------------------------------------------------------
Re:
Product Return Label - Important Announcement
As previously announced in Reseller Update 101, SDX Business Systems have taken the
positive action of introducing a self adhesive Product Return Label in response to requests
received at the Reseller Technical Forum. The Product Return Label must be completed and
attached to all products that are returned to SDX Business Systems.
The objective of this Reseller Update to give formal notice that from 3rd February 1997
SDX Business Systems will not to process product returns that have no Product
Return Label, an incomplete label, or a label that has been defaced.
The Label provides a standard mechanism to indicate the reason why products are being
returned for the entire SDX Business Systems’ product portfolio. The importance of using
the Label is illustrated by the following benefits:• Easy to use
Simply stick to the product being returned, tick the reason for return and complete any
associated detail.
• Improved logistics
Knowing the reason for returns will enable SDX Business Systems to process returned goods
more efficiently.
• Quality improvements
Knowing details of suspected problems and reasons for product returns, will enable a faster
repair service and provide valuable information for quality improvement programme.
Use of the Product Return Label
Irrespective of the reason for return, the Product Return Label must be used with all products
returned to SDX Business Systems. The introduction of the Product Return Label does not
change any existing procedures, including the process for obtaining advanced out of box
replacements, Reseller Update 76. Simply follow existing procedures and, when product
needs to be returned to SDX Business Systems, attach and complete a Product Return
Label. Instructions for the use of the label follow:1.
With immediate effect the label must be attached directly to the returned product and
not the associated packaging where ever possible. (The only exception to this
should be SDX cards, where the label should be affixed to the packaging.)
2.
The label must be fully completed, the following is required for each section:a)
Reason for return - tick one of the six boxes:-
•
•
•
•
Returned for credit
O.O.B. failure (Out of box failure)
PCS upgrade
Field return < 1 month service (warranty return, been in service less than 1
month)
Field return > 1 month service (warranty return, been in service more than 1
month)
Other
•
•
b)
Problem type - if the product is returned because of a problem please
indicate if permanent or intermittent nature by ticking the appropriate box.
c)
Date - complete the date of the return.
d)
Fault description - if returned because of a problem, give description
of the fault.
e)
Site name - enter the name of the site from where the product has
been returned.
f)
Eng. name - enter the name of the relevant engineer or contact in case
of query.
g)
Reseller - enter your company name.
h)
RMA No - if the product is returned for credit or out of box failure the
RMA number must be entered.
3.
Adequately pack the product and return to SDX Business Systems, Little Mundells.
4.
If the product is returned for credit or out of box failure, the corresponding RMA form
must also be included with the product.
Obtaining the Product Return Label
The label is supplied in pads of 50 and are designed in a convenient size that may be carried
by engineers, in shirt pockets, tool pouches and lap top PC bags. It is recommended that
labels are completed and attached by field staff at the point where product is returned from
your customers premises.
Sample pads have been supplied to Reseller Technical Principals. Additional pads may be
ordered FOC from Order Processing under the order code LAB-RETPAB.
Issued by:- Andrew Saunders (extn. 4175)
Reseller Update
Update no:
102
Date:
27th January 1997
-------------------------------------------------------------------------------------------------------------------
Re:
Product Return Label - Important Announcement
As previously announced in Reseller Update 101, SDX Business Systems have taken the
positive action of introducing a self adhesive Product Return Label in response to requests
received at the Reseller Technical Forum. The Product Return Label must be completed and
attached to all products that are returned to SDX Business Systems.
The objective of this Reseller Update is to give formal notice that from 3rd February
1997 SDX Business Systems will not process product returns that have no Product
Return Label, an incomplete label, or a label that has been defaced.
The Label provides a standard mechanism to indicate the reason why products are being
returned for the entire SDX Business Systems’ product portfolio. The importance of using
the Label is illustrated by the following benefits:• Easy to use
Simply stick to the product being returned, tick the reason for return and complete any
associated detail.
• Improved logistics
Knowing the reason for returns will enable SDX Business Systems to process returned goods
more efficiently.
• Quality improvements
Knowing details of suspected problems and reasons for product returns, will enable a faster
repair service and provide valuable information for quality improvement programme.
Use of the Product Return Label
Irrespective of the reason for return, the Product Return Label must be used with all products
returned to SDX Business Systems. The introduction of the Product Return Label does not
change any existing procedures, including the process for obtaining advanced out of box
replacements, Reseller Update 76. Simply follow existing procedures and, when product
needs to be returned to SDX Business Systems, attach and complete a Product Return
Label. Instructions for the use of the label follow:1.
With immediate effect the label must be attached directly to the returned product and
not the associated packaging where ever possible. (The only exception to this
should be SDX cards, where the label should be affixed to the packaging.)
2.
The label must be fully completed, the following is required for each section:a)
Reason for return - tick one of the six boxes:-
•
•
•
•
Returned for credit
O.O.B. failure (Out of box failure)
PCS upgrade
Field return < 1 month service (warranty return, been in service less than 1
month)
Field return > 1 month service (warranty return, been in service more than 1
month)
Other (e.g. out of warranty return)
•
•
b)
Problem type - if the product is returned because of a problem please
indicate if permanent or intermittent nature by ticking the appropriate box.
c)
Date - complete the date of the return.
d)
Fault description - if returned because of a problem, give description
of the fault.
e)
Site name - enter the name of the site from where the product has
been returned.
f)
Eng. name - enter the name of the relevant engineer or contact in case
of query.
g)
Reseller - enter your company name.
h)
RMA No - if the product is returned for credit or out of box failure the
RMA number must be entered.
3.
Adequately pack the product and return to SDX Business Systems, Little Mundells.
4.
If the product is returned for credit or out of box failure, the corresponding RMA form
must also be included with the product.
Obtaining the Product Return Label
The label is supplied in pads of 50 and are designed in a convenient size that may be carried
by engineers, in shirt pockets, tool pouches and lap top PC bags. It is recommended that
labels are completed and attached by field staff at the point where product is returned from
your customers premises.
Sample pads have been supplied to Reseller Technical Principals. Additional pads may be
ordered FOC from Order Processing under the order code LAB-RETPAB.
Issued by:- Andrew Saunders (extn. 4175)
Reseller Update
Update no:
103
Date:
28th January 1997
------------------------------------------------------------------------------------------------------------------------------
Voice Manager Lite - £2995.00 Retail Price
SDX Business Systems are pleased to announce the launch of the Voice Manager Lite from Seltek.
Available now, Voice Manager Lite is targeted at the small end user, available as 2 or 4 ports and 4
hours storage capacity.
With the recent launch of the INDeX 100-S cabinet & the expected release of the combo cassettes
mid February 1997, Lite will complement these sales and enables SDX to be even more competitive
in smaller sites. Voice Manager Lite will be restricted for use with the CPU100.
Feature List
• 100 mailboxes maximum (mailbox numbers 200 to 270 are already pre-configured)
• Pre-configured Auto Operator:- Tone Dial an extension
- Dial a digit for a directory of departments
- Wait to be connected to an operator
- Access Voicemail
• Outside Hours Greeting with the ability to:- Tone Dial an extension
- Leave a message in the operator’s mailbox
- Access Voicemail
• Full DT handset integration (visual voice mail) enables users to quickly & easily listen to messages
& customise their mailbox
• Security codes protect against fraudulent use by allowing System administrators options such as
password ageing, forcing users to change passwords regularly
• Information announcements
• DDI specific answering giving personal greetings
• CLI specific answering allows calls to be answered with personal greetings for specific customers
• Enhanced voice services are available through normal access giving further options to mark
messages:- Urgent
- Private
- Postponed Delivery
- Forced Reply
- Recorded Delivery
In addition, each mailbox can have settings specifying what actions to take if messages are
unread for `x’ days.
Order Procedures & Pricing
Voice Manager Lite is available now and is ordered direct from Seltek.
Promotional Price
A special promotional price will be available from mid February 1997 to coincide with the controlled
release of the combo cassettes and INDeX software version 6.3 (currently scheduled for 17th
February 1997). The promotion is scheduled to run for a 3 month period.
The 2 port version will be competitively priced at £2995 RSP
The 4 port at £3695 RSP
NB:- A summary price list is attached - see attachment 2.
Discounts
Both systems are subject to the following discount:35% for band 1 to 3 dealers (up to £50k per quarter )
40% for band 4 dealers (Over £50k per quarter)
Standard Pricing
The 2 port version will be priced at £3995 RSP
The 4 port at £4495 RSP
How To Order
A customer requirement form (see attachment 1) needs to be filled out and signed by the dealer to
enable completion of the order.
Seltek Accreditation
Prior to placing orders a Seltek Supply Agreement must be in place. The accreditation for the Lite is
not as stringent as required for the Premier for example, a demonstration system is not required .
Please refer to Dave Hawkins at Seltek (tel:- 01883 341 697) if you have not yet signed an
agreement.
Installation
An installation service is available through Seltek requiring only one day on site.
This is charged at £400 per day England & Wales & £500 for Scotland, Northern Ireland & Jersey.
Installation & Training
A one day installation training course is currently under development aimed at those Resellers who
wish to be accredited to install the Lite product only. This is a basic course aimed at installation & setup. It does not cover the in-depth product knowledge required to install the Premier.
Support
On-site hardware maintenance support must either be provided by the Reseller or by a Seltek
approved maintainer (currently Preview Data Systems Ltd - tel:- 01628 819 240). Where
maintenance is provided by the Reseller then an adequate spares holding must be kept.
Seltek does not offer on-site support contracts.
A direct telephone software support contract must either be provided by the Reseller or by Seltek.
Where the Reseller provides direct support then the Reseller must place an indirect telephone support
contract with Seltek. For more details contact Dave Hawkins.
Software revisions utilising the same hardware platform and operating system are provided free of
charge by Seltek as part of a direct or indirect software support contract. The Reseller must either
carry out these upgrades or employ Seltek to act on its behalf. Such work will be chargeable by
Seltek.
Upgrades
The 2 port system can be easily upgraded to the 4 port within the ‘Lite’ category.
Systems requiring upgrades over 4 ports necessitate upgrading to the Premier product.
Both systems are upgradeable to the Premier product.
Upgrade costs:Upgrades to ports
The difference between the 2 port & 4 port lite plus £1100
i.e. £1800 during the promotion, £1600 after the promotion.
Upgrade to Premier
The difference between the installed system & required system plus £1100
Please note that upgrades to the Premier attract normal Seltek reseller discount levels
System Comparison to the Seltek Premier
Voice Lite has been targeted at entry level in the voice processing arena. Therefore, it is important to
note the feature restrictions compared to the fully featured Premier product.
Queue Management is not a feature of Voice Manager Lite. No direct connection to the Seltek ACD
is possible. As a consequence, no ‘free’ log on of voice ports is possible.
The following table gives a summary comparison between ‘Lite’ & ‘Premier’.
Standard Features
Storage (hrs)
Auto Operator
Security Codes
Voice Mailboxes
Ports
Display Indicator Software
Dynamic Queue Mgt
Questionnaire Mailboxes
Voice Recording
Lite
4
Yes
Yes
100
2 or 4
No
No
No
No
Premier
20/40
Yes
Yes
1000
2 to 20
Yes
Yes
1000
Yes
Optional Features
AMIS
CTI Gateway
Display Indicators
Disk Mirroring
Fax Server
Service Desk
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
Yes
Issued by Mark Massingham ext 4170
CUSTOMER REQUIREMENTS FORM
Standard Configuration
Seltek Voice Manager Lite is shipped as a standard product in order to minimise the installation and
training needs. The standard set up is as follows:1.
Auto Operator
Morning and Afternoon greetings with the ability to:- Tone Dial an extension
- Dial a digit for a directory of departments
- Wait to be connected to an operator
- Access Voicemail
Outside Hours Greeting with the ability to:- Tone Dial an extension
- Leave a message in the operator’s mailbox
- Access Voicemail
2.
Voice Messaging (up to 100 Mailboxes)
- Mailboxes 200 - 270 are pre-installed
- Ability to use Visual Voice
- Ability to use fuller voice mail feature set:• Mark messages:- Urgent
- Private
- Postponed Delivery
- Forced Reply
- Recorded Delivery
- Security code access for external callers
Non-standard Options
The following are available in the Voice Manager Lite, but do require set -up:- Voice Route (broadcast) can be used
- The directory search option (via auto operator) can be expanded to allow for submenus, listing specific extension users.
- Information announcements can be given to callers at any time using a series
of menu options.
- Specific DDI and CLI numbers can be answered with a personal greeting and
transferred to a specified user or group.
Please Note: The setting up of non-standard options may mean that the installation cannot be
completed in 1 day. Please consult with Seltek if any of these non-standard options
are needed.
I confirm that the standard options under sections 1 & 2 meet the customer requirements.
I also confirm that non-standard options are specified on an attached sheet. Sheet attached Yes/No.
Customer Name .............................................
Location .................................................
Dealer Signature ............................................
.................................................
Date ...............................................................
Fax this form to Seltek on 01883 341 343
Attachment 1
Reseller Update
Update no:
104
Date:
28th January 1997
-------------------------------------------------------------------------------------------------------------------
General Release - Level 6.2 Software
SDX Business Systems are pleased to announce that, with immediate effect, INDeX Level
6.2 software, the DSS/BLF and ACA Cassette are now on General Release. Therefore it is
no longer necessary to complete an Application for Controlled Release form for systems
requiring ACA Cassettes, DSS/BLFs, or Level 6.2 software.
The BRI Cassettes remain on Controlled Release for both ‘T’ and ‘S’ applications. The
Controlled Release requirements for BRI cassettes are detailed later in this Reseller Update.
Details of Level 6.2 software, DSS/BLF and ACA Cassette functionality may be found in
Reseller Update No 079 dated 8th August 1996. The new features, facilities and associated
benefits enabled by Level 6.2 software are available to existing INDeX users as a simple
upgrade. The opportunity exists for Resellers to charge for the software element of Level 6.2
upgrades to existing systems. Therefore SDX Business Systems are suggesting a retail
selling price of £595 for the software element of Level 6.2 upgrades.
NB - Following installation experiences reported during the Controlled Release period, SDX
Business Systems wishes to announce that it is a mandatory requirement that sites
upgrading to Level 6.2 software must correspondingly upgrade to a CPU PCS level of 11 or
above.
With immediate effect, CPUs returned for repair will be upgraded to PCS 11. For existing
CPU maintenance spares, SDX Business Systems are offering an upgrade to PCS 11 free of
charge. Please fax your stock requirements to Janet Lennon by 19th February ‘97, who will
then advise returns procedure.
Level 6.2 software upgrade packs have been despatched free of charge to all Resellers that
have received Level 6.2 technical training. Additional upgrade packs may be ordered using
the code INDeX-6.2, RSP £100 (normal MLD applies).
Level 6.2 technical training may be achieved through attending either 1 day INDeX workshop
(T81) or INDeX IPM courses, please contact Carol Bell (01707 364154) for details of
availability.
CPUs will continue to be despatched at 6.1 software until 3rd February, from which point
CPUs will be despatched loaded with 6.2 software. These 6.2 CPUs will be shipped with the
same License Keys free of charge as were supplied with 6.1.
NB - Level 6.2 software must be used for all systems with non BT provided Primary
Rate Euro ISDN (Q931).
Controlled Release Requirements for BRI Cassettes
There has been some relaxation of the Controlled Release requirements for BRI Cassettes.
This unfortunately has led to an increase in support calls to TSG, Sales Support and Product
Marketing, and has also resulted in a number of customer issues.
Therefore for the benefit of all involved, SDX Business Systems will operate the following
Controlled Release procedure for BRI Cassettes without exception for both ‘S’ and ‘T’
applications:1.
Details of the proposed INDeX system with BRI Cassette must be forwarded to SDX
Business Systems on the standard Site Registration form and the Application for
Controlled Release form (sections 1, 2 & 5 must be completed). The Application for
Controlled Release form was supplied with Reseller Update 79.
2.
The Controlled Release BRI site must be fitted with a modem that is accessible to
SDX Business Systems.
3.
A minimum of two sales people must have attended a level 6.2 Product Update Day
(PUD). The PUD is sales training delivered by SDX Regional Account Managers to
individual Resellers, covering the subjects of Level 6.2, DSS/BLF, ACA cassette and
basic rate ISDN and BRI cassette functionality.
4.
A minimum of two engineers must have received Level 6.2 technical training. This is
obtained by attending a 1 day INDeX workshop (T81) that is focused on Level 6.2
conversion including BRI Cassette functionality. Alternatively engineers who have
attended INDeX IPM courses since July 1996 will have received training at Level 6.2.
For details of training courses please contact Carol Bell on 01707 364154.
5.
Two engineers who have received Level 6.2 technical training must also have
attended the two day ISDN concepts course (T2).
6.
The Reseller shall possess a Trend Aurora II basic rate ISDN tester. Alternative basic
rate test equipment may be acceptable with the prior agreement of the TSG
department.
NB - If the Reseller does not provide installation and/or maintenance service, the chosen subcontractor may satisfy conditions 4-6 as specified above.
Issued by:- Andrew Saunders Ext. 4175
Reseller Update
Update no:
105
Date:
28th January 1996
------------------------------------------------------------------------------------------------------------------------------
Re: Controlled Release Requirements - Level 6.3 & Combo Cassette
The objective of this Reseller Update is to give you advanced notice that Level 6.3 S/W and
Combo Cassette are planned for Controlled Release from 17th February 1997. Whilst this is
our current intention, confirmation of the actual date for this move will be made via a further
Reseller Update. Orders for Level 6.3 S/W upgrade packs and Combo Cassettes cannot be
accepted until the Reseller Update announcing Controlled Release has been issued, this is
expected early February.
Ordering details, product descriptions and the Level 6.3 S/W Controlled Release Nomination
Forms will be supplied with the Reseller Update announcing Controlled Release.
This Reseller Update details the training requirements that Resellers must satisfy in order to
sell and/or maintain Level 6.3 S/W and Combo Cassette under the Controlled Release process.
The clear objective is to enable you to satisfy these requirements in advance of the anticipated
availability of Level 6.3 and Combo Cassettes.
Level 6.3 S/W upgrade packs and Combo Cassettes will only be available to Resellers when
the sales and technical training requirements have been satisfied.
1. Controlled Release Requirements for Level 6.3 S/W and Combo Cassette
Before nominations for Controlled Release sites for Level 6.3 S/W and Combo Cassette can be
accepted the Reseller must satisfy the following conditions.
1.1. Details of the proposed INDeX system with Level 6.3 S/W and Combo Cassette must be
forwarded to SDX Business Systems on the standard Site Registration form and the Level
6.3 S/W Controlled Release Nomination Form.
1.2. The Controlled Release site must be fitted with a modem that is accessible to SDX
Business Systems.
1.3. A minimum of two sales people must have attended a Level 6.3 Product Update Day
(PUD). The PUD is sales training delivered by SDX Regional Account Managers to
individual Resellers, covering the new features introduced in Level 6.3 S/W.
1.4. A minimum of two trained INDeX engineers must have attended a one day INDeX
Workshop (T81) that is focused on Level 6.3 conversion.
1.5. If sites using Combo Cassettes are required, the Reseller (or the authorised site
maintainer) is recommended to purchase a minimum spares holding of Combo Cassettes.
If the Reseller does not provide installation and/or maintenance service, the chosen subcontractor must satisfy conditions 1.4 to 1.5 as specified.
The controlled release requirements for BRI Cassettes detailed in Reseller Update 104 are
applicable for both Level 6.2 and Level 6.3 systems.
2. Training Timetable for February and March.
2.1. Level 6.3 Product Update Day - To be arranged by Resellers direct with their Regional
Account Managers.
2.2. INDeX Workshop (T81 - 1 day) - Level 6.3 Conversion
♦ February 6, 7, 19 & 20
♦ March 6, 7, 19 & 20
These one day workshops are free of charge to those who have attended INDeX IPM (T61)
or INDeX IPM Fast Track (T60). From February onwards T61 & T60 courses will include
Level 6.3 and Combo Cassette.
The above-mentioned courses are held at SDX Business Systems, Welwyn Garden City and
may be booked in the normal manner, subject to the standard terms and conditions, via
telephone to Carol Bell on 01707 364154.
Should you have any queries in respect of the Controlled Release process relating to these new
products, please do not hesitate to contact me or Ian Massingham at this office.
Issued by: Andrew Saunders (extn. 4175)
Reseller Update
Update no:
106
Date:
31st January 1997
-------------------------------------------------------------------------------------------------------------------
Voice Mail Fraud
A further case of ‘voice mail hacking’ has recently been highlighted to SDX Business
Systems plc which indicates resellers are still not taking the necessary steps to ensure end
users are protected from fraudulent use.
This case is even more disturbing as the programming in the INDeX switch was altered
remotely via the on site modem to allow free access to the trunks.
In light of this, the following steps MUST be taken to minimise the risk.
Passwords & Permissions lists
If using a modem for remote maintenance, it is essential that the passwords are changed
from the defaults. In addition, within the permissions lists, access to parameters such as
terminal programming can be restricted.
Call Barring
To reduce the risk of abuse of trunk to trunk connection through the Voice Manager, several
aspects of INDeX and Voice Manager programming should be modified.
1. Premium rate numbers should be call barred.
2. The two wire ports of the Voice Manager should be barred from international calls (where
this suits the customer's requirement).
3. The INDeX ability to assign different call barring status in day/night service can be used to
further restrict abuse. For example, in Night Service the Voice Manager ports could be
assigned internal status only. In addition, the tenant/area facility can be used to allow the
Voice Manager ports to go into Night Service at an earlier time than other extensions. (If
appropriate to the customer).
If alerts to PSTN numbers to deliver message waiting notification (or other similar services
e.g. fax back) are not required, then all the Voice Manager two wire ports should be assigned
internal status only (in day and night service). Where alerts to PSTN numbers are required,
the risk of hacking can be reduced in the following way:a) The number of Voice Manager channels that can raise alerts should be limited e.g.
on a four port system allow one/two alert channels. This is set up under channel
allocation in the maintenance engineers menus on the Voice Manager. N.B. In the
INDeX group set up, ensure the alert channel(s) are last in the sequential group.
b) Ensure the associated two wire ports on INDeX have the relevant call barring status
e.g. local/national/international. Ensure the remaining Voice Manager two wire ports
on INDeX have internal call status only.
c) The alert channels can be excluded from the Voice Manager access group (400 in
default). However, this will reduce the number of channels available for voice mail
access.
Password Protection for Mailboxes
All mailboxes are provided with password protection which should be invoked at installation.
In default, the passwords are 3 digits but can be increased up to 10 digits if required.
General guidance for passwords:1. They must not reflect any obvious numbers (i.e. extension number, 123 etc.)
2. Mailboxes which are used for configuration purposes (voice mail ports, tone menu cards
etc.) which are not accessed to retrieve messages, should have passwords entered longer
then maximum allowed. This bars any access to that mailbox.
Version 5.9 onwards has statistical information on the number of failed password attempts
giving indication of attempted fraudulent use.
If hacking is encountered on a site that has password protection properly implemented, it is
highly recommended that the password length is extended (set in the Voice Manager System
Manager menu, ID and Password).
These recommendations are designed to protect the customer from misuse of voice
processing systems. Responsibility to ensure these recommendations are followed is with the
Reseller.
Issued by:- Mark Massingham (extn. 4170)
Reseller Update
Update no:
107
Date:
7th February 1997
------------------------------------------------------------------------------------------------------------------------------
Re: Reseller Updates and Technical Bulletins - Self Installation Disk
The purpose of this Reseller Update is to distribute, free, the latest Reseller Updates and
Technical Bulletins.
Extra disks are available and cost £5.00 for a minimum quantity of ten disks. These disks can
be ordered in the normal way.
Alternatively, the Technical Bulletins can be downloaded FREE from our Internet Site.
The Address is --------- http://www.sdxplc.com
The Reseller Updates & Technical Bulletins, is a self installation disk and bears the code:38YMD00001SBT - Issue 3
To install the disk, insert it into the drive and from Windows, select File then Run and type into
the command line……a:\setup…..and press return.
When installed, you will have the Reseller Updates (001 to 101) and Technical Bulletins (023 to
28). The files are self contained and have their own 'search engines'.
Issued by:- John Harriss (ext. 4263)
Reseller Update
Update no:
108
Date:
11th February 1997
------------------------------------------------------------------------------------------------------------------------------
Re: Controlled Release - Level 6.3 Software and Combo Cassette
SDX Business Systems are pleased to announce that INDeX Level 6.3 software and Combo
Cassette will be available on Controlled Release from 17th February 1997. The objective of
this Reseller Update is to highlight the key features of Level 6.3 software and the corresponding
order mechanism.
For details of the Controlled Release Process and specific Controlled Release requirements for
these items, please refer to Reseller Updates 069 and 105 respectively. These requirements
are summarised in the Controlled Release section of this update.
The Combo Cassette
The Combo is a new 24 port cassette, consisting 16 DSLC ports and 8 alog ports. The Combo
is only supported on the CPU100 and requires Level 6.3 S/W. It is available in two versions:-
•COMBO 6/2/16 - This has 6 alog trunks, 2 alog 2-wires, 16 DSLC ports.
•COMBO 0/8/16 - This has 8 alog 2-wires and 16 DSLC ports.
The alog & DSLC ports on the Combo have the same functionality and specification as the
current Alog and DSLC cassettes. Refer to ‘The Platform’ section of the INDeX Product
Description for line length details and alog 2-wire planning rules. A maximum of 3 combos are
supported by the CPU100. The COMBO 6/2/16 has two power fail circuits.
An introductory special promotion RSP of £1495 will apply to both Combo Cassette options, for
orders shipped and invoiced between 1st February and 16th May 1997. From 17th May the
normal RSP will be £2295.
DPNSS Enhancements
Level 6.3 introduces the DPNSS features of diversion (Divert Initiation - section 11) and
message waiting (Call back messaging - section 36). All three types of divert are supported,
i.e. all calls, on busy, and on no reply.
INDeX users may divert their calls to another extension within the DPNSS network. Simply
programme the required extension number (as it would be dialled to call the extension) as the
INDeX terminal divert destination.
Each INDeX terminal may be left a single DPNSS message waiting indication and five internal
messages. When there is a DPNSS message waiting, the lamp is turned on and is responded
to in the same manner as the current internal message waiting.
Centralised Voice Mail INDeX to INDeX
The support of DPNSS divert & message waiting has enabled INDeX to support centralised
voice mail operation within INDeX only networks using either the SDX Voice Manager or Seltek
Premier Voice Manager. In both cases the benefit of the visual voice mail integration is
available to all INDeX display terminal users within the network. The ACD record option is not
available to users at remote sites.
The following planning rules apply for centralised voice mail within INDeX networks:-
•All INDeXs have Level 6.3 S/W
•All INDeXs are using a linked numbering scheme
• All INDeXs are using the same length extension numbers across the network (3 or 4 digits
locally is possible)
•SDX Voice Manager is at version 5.9
•Seltek Premier Voice Manager is at version 4.5 or above
Divert on Busy to Voice Mail Enhancement
The feature of divert on busy has been enhanced on Level 6.3. A system wide option may be
configured so that display terminal users calling a terminal with divert on busy to voice mail,
have the option to initiate call back or camp-on before being diverted. This enhanced feature is
available on single site and centralised voice mail.
Centralised Voice Mail INDeX to iSDX
INDeX centralised voice mail operation with iSDX is supported in Level 6.3 for the following
configuration. INDeX with DPNSS connection to an iSDX that has analogue connection an
Octel VMX voice mail. Because of the proprietary way that iSDX operates voice mail message
waiting, INDeX only supports centralised voice mail with iSDX in this particular configuration. A
high level of integration has been achieved:-
•When an INDeX terminal is diverted to the central voice mail, the correct mail box is opened
when the terminal is called.
•If a voice mail is left, the iSDX sends a proprietary voice mail message notification to INDeX.
•INDeX gives message waiting indication to the terminal, i.e. lamp lit and text display ‘From
Voice Mail’
•Pressing the LISTEN key calls the VMX message desk, users then dial # # and their password
to retrieve messages. Voice mail functions are then accessed using the terminal key pad.
Visual Voice Mail Integration is not available.
The iSDX supports an ‘integrated voice mail time-out’ that allows camp-on or call-back to be
initiated before diverting to voice mail when calling an extension with divert on busy to voice
mail. Level 6.3 also supports this feature when a display terminal calls an iSDX user with divert
on busy to voice mail.
Roaming Agent Enhancement
An enhancement has been introduced that allows a trunk plan to be associated with a screened
agent number - generally referred to as roaming agent numbers. The trunk plan determines
how DDI calls for the roaming agent are routed when the agent is logged-off.
Non DDI and internal calls do not follow the trunk plan when the agent is logged-off, in the
case of internal calls NU tone is heard and the message ‘NOT LOGGED ON’ is displayed.
The trunk plan may be used to route DDI calls to voice mail when the agent is logged-off.
Because of event enhancements a single trunk plan may be used by all agents who wish their
DDI call to route to voice mail when logged-off.
Note that message waiting indications from voice mail are not turned on or off while the agent
is logged-off. This enhancement is not hot desking.
Basic Rate ISDN Enhancements
A number of enhancements to the Basic Rate ISDN functionality of INDeX are introduced in
Level 6.3 S/W, an outline of these features are given here. ISDN is a complex technology and
for a complete understanding you are strongly recommended to attend a Level 6.3 Product
Update Day. Further details of ISDN may be found in the INDeX Product Description, pages 215 to 2-32 and the planned Product Description Addendum for Level 6.2/ 6.3.
The BRI cassette configured for ‘S’ supports point to multi-point operation. This enables up to
eight terminal devices to be connected to a single BRI ‘S’. All devices on a BRI ‘S’ may not be
used simultaneously as basic rate ISDN has only two ‘B’ channels available. At any one time it
is possible to use either two devices each using single ‘B’ channel (e.g. telephones, terminal
adaptors) or a single device that uses both ‘B’ channels (e.g video conference, data routing).
The point to multi-point operation allows each device to be individually addressed. In order to
support point to multi-point the BRI cassette must be upgraded to 1.8 S/W, this is included in
the Level 6.3 Upgrade Pack.
The BRI ‘T’ functionality has been enhanced to support the ISDN features of MSN (Multiple
Subscriber Numbering ) and sub-addressing. MSN may be used in a similar way to DDI to
route calls to specific ports or address a specific device on a BRI ‘S’ operating in point to multipoint mode. Sub-addressing is only available on calls that originate and terminate on basic rate
ISDN devices, it may be used to address a specific device on a BRI ‘S’ operating in point to
multi-point mode.
DDI calls from DASS, BRI ‘T’ and PRI (Q931) have been enhanced so that when a call is
routed to a BRI ‘S’ port, the received DDI digits are repeated to the BRI ‘S’. Typically this will
be used to address a specific device if the BRI ‘S’ is in point to multi-point mode or to support
applications such as fax servers.
Consider the following example, a block of DDI numbers 250 -299 (via DASS, Q931 or BRI ‘T’)
are all routed to a single BRI ’S’ connected to an ISDN fax server. When there is an incoming
call on DDI 250 - 299 the call is presented to the BRI ‘S’, and the received DDI digits from the
incoming trunk are repeated into the fax server to open the required fax box.
The BRI Cassette remains on controlled release for both ‘T’ and ‘S’ applications.
ISDN Primary Rate ‘S’ Interface
The PRI Cassette when used with Level 6.3 S/W may be configured for either ‘T’ or ‘S’
operation. When the PRI is configured as ‘T’ it is used as a Q931 primary rate ISDN trunk
connection, as per Level 6.1/6.2 S/W. Using the PRI ‘S’ configuration primary rate ISDN
devices can be directed connected to INDeX.
Typically the PRI ‘S’ will be used for high bandwidth data applications using primary rate ISDN
routers. Connecting the primary rate router via the PRI ‘S’ on INDeX gives greater flexibility
and more efficient use of network services than a direct connect Q931 connection. In order to
support ‘S’ operation the PRI cassette must be upgraded to 1.3 S/W, this is included in the
Level 6.3 Upgrade Pack.
From 17th February the PRI Cassette range (E-PRI-15 & E-PRI-30) will be placed on controlled
release for both ‘T’ and ‘S’. This will not restrict the availability of these cassettes, subject to the
training, and test equipment requirements of controlled release. In the case of ‘T’ applications
this will mean simply completing a controlled release form.
Level 6.3 Software Compatibility with Voice Manager and ACD Manager
Level 6.3 S/W uses the enhanced Visual Voice Mail Integration (first introduced in Level 6.1
S/W) and is compatible with Voice Manager 5.9 and Seltek Premier Voice Manager 4.5 or
above.
The Seltek Lite voice mail product is only compatible with systems using a CPU100 at Level
6.3 S/W.
In CPU200, 400 and 800 applications Level 6.3 S/W is compatible with both ACD Manager 4.2
and 5.0 for non-roaming agent mode only and is compatible with ACD Manager 5.1 and 5.2 in
both roaming and non roaming agent mode.
In CPU100 applications Level 6.3 S/W is only compatible with ACD Manager 5.2 in both
roaming and non roaming agent mode.
Level 6.3 Software Upgrades
A Level 6.3 upgrade pack will be despatched free of charge to each Reseller technical principal
when the necessary training criteria have been met. Additional packs will be available for
purchase from SDX Business Systems with a RSP of £100, Reseller MLD applies.
The upgrade packs will contain CPU100, 200, 400 and 800 software at 6.3, BRI cassette
software at 1.8 and PRI cassette software at 1.3. Also included in the pack are updated system
programming and installation & maintenance sections of the engineering manual in both hard
copy and Windows help file format.
Until Level 6.3 is placed on general release, CPUs will continue to be shipped with Level 6.2.
It is the responsibility of the reseller to upgrade CPUs to Level 6.2 where required. The
electronic serial number of a CPU does not change when it is upgraded to Level 6.3. Therefore
the licence keys previously supplied with CPUs remain valid after upgrading to Level 6.3.
Please notify SDX Business Systems when upgrading an existing system to Level 6.3 by
completing sections 1 and 2 of the attached ‘6.3 Application for Controlled Release’ form. To
ensure that the controlled release process is a success and that the appropriate level of support
is available it is important that we have complete visibility of all systems with Level 6.3.
The new features, facilities and associated benefits enabled by Level 6.3 are available to
existing INDeX user as a simple upgrade. Although Level 6.3 is available free of charge to our
Resellers, the opportunity exists for Resellers to charge for the S/W element of upgrades to
existing systems. Therefore SDX Business Systems are suggesting a retail selling price of
£595 for the S/W element of Level 6.3 upgrades.
Feature Licence Keys
For further information on Licence Keys refer to Reseller Update 051.
As per Level 6.1, licence keys are required for WOCs, Visual Voice Mail Integration and Silent
Monitor. Additionally in Level 6.2 the operation of the ‘cordless’ port type and the CTI Events
require separate licence keys.
Licence keys for Silent Monitor, WOC and Visual Voice Mail Integration continue to remain free
of charge. CPUs will continue to be supplied with licence keys for two WOCs and Visual Voice
Mail Integration until further notice.
Training
Sales training is in the form of a Level 6.3 Product Update Day (PUD).
arranged direct with your Regional Account Manager.
This should be
Technical training for Level 6.3 and Combo may be obtained on a one day INDeX Workshop
(T81), these are free of charge to INDeX trained engineers. The INDeX IPM (T61) and INDeX
IPM Fast Track (T60) now include Level 6.3 and Combo. These courses are booked in the
normal manner via Carol Bell on 01707 364154.
Controlled Release
As already stated Level 6.3, Combo, BRI Cassettes and PRI Cassettes are on controlled
release. This simply means that these products are only available to Resellers who have
received the necessary sales training, technical training and have access to the necessary test
equipment. Details of all sites using any of the products on controlled release must be
supplied to SDX Business Systems using the attached ‘6.3 Application for Controlled Release’
form. The requirements for controlled release are summarised below.
Level 6.3 Upgrade Pack
Systems with Level 6.3
Combo Cassette
BRI Cassette
PRI Cassette ‘T’ application
PRI Cassette ‘S’ application
Level 6.3
Technical
Training
Note 1
yes
yes
yes
yes Note 3
ISDN
Concepts
Course
Note 1
yes
yes
yes
Basic Rate
ISDN
Equipment
Note 2
yes
Level 6.3
PUD
yes
yes
yes
yes Note 3
yes
Level 6.3
Controlled
Release
Form
yes
yes
yes
yes
yes
Note 1 - A minimum of two engineers must have received Level 6.3 training and attended the
ISDN Concepts Course (T02).
Note 2 - The Trend Aurora II is recommended.
Note 3 - If the BRI is to be used in a Level 6.2 system, technical training and sales training at
Level 6.2 are adequate.
Ordering Details
Level 6.3 S/W, Combo Cassettes, PRI Cassettes and BRI Cassettes are ordered in the normal
manner, but the attached ‘6.3 Application for Controlled Release’ form must be supplied with
the normal registration/order form.
Code
Description
RSP
COMBO-0-8-16
Combo - 8 2-wire ports & 16 DSLC ports, complete
with 3m cable.
£ 1495 Note 1
COMBO-6-2-16
Combo - 6 alog trunks, 2 2-wire ports & 16 DSLC
ports, complete 3m with cable
£ 1495 Note 1
COMBO-0-8-16S
Combo 0/8/16 - no cable
£ 2245
COMBO-6-2-16S
Combo 6/2/16 - no cable
£ 2245
Note 1 - This is a special promotion RSP for orders shipped and invoiced between 1st February
and 16th May 1997. The normal RSP will be £ 2295.
The Reseller MLD applies to the above prices. Additional copies of Level 6.3 upgrade packs
may be purchased from SDX Business Systems using order code INDEX-6.3 with a RSP of
£100, Reseller MLD applies.
Issued by Andrew Saunders Ext. 4175
Reseller Update
Update no:
109
Date:
13th February 1997
-------------------------------------------------------------------------------------------------------------------
Windows ACD Client Upgrades
This update is designed to clarify the ordering procedure for the addition of extra ACD
Windows Clients to existing ACD Managers.
Users with an existing 3 user licence for Windows clients (ACD5 W/3) who wish to upgrade to
6 Windows clients, should order another 3 user licence (ACD5 W/3) at a cost of £5995. This
software will be supplied to enable a total of 6 windows clients to be connected to the ACD
server.
Users who wish to run more than 6* clients should order the appropriate number of
‘Additional single user licence over 6’ (Code ACD5 W/ADD) at £1495 each.
* A maximum of 10 windows clients are supported on SDX ACD Manager level 5.1 software
and up to 20 windows clients on SDX ACD Manager level 5.2 software. Level 5.2 software is
currently on controlled release (see Reseller Update 91).
Issued by Tim Stone (extn. 4161)
Reseller Update
Update no:
110
Date:
18th February 1997
-------------------------------------------------------------------------------------------------------------------
INDeX Remote Access Module (IND-RAM)
SDX Business Systems is continuing to have difficulties obtaining the Remote Access
Module from our supplier and have therefore taken the step of sourcing an alternative
modem.
The new Remote Access Module (short code IND-RAM2) is the Linnet 34fx modem
manufactured by PMC Consumer Electronics Ltd (PACE). The move to PACE will ensure a
consistent supply of a quality and reliable product at an extremely competitive price.
The Remote Access Module now comes with a unique life time warranty and unlimited
technical helpdesk support. Technical support is provided by PACE, telephone number
01274 537031, between the hours of 9.00 am to 5.30 pm.
The Linnet 34fx will continue to be supplied at the same price as the IND-RAM until 17th
March whereupon it will attract the following price:• When ordered with a CAB CU the Linnet 34fx RSP will be £205 and will be subject to full
MLD - order code IND-RAM2.
• When ordered separately the Linnet 34fx will retain the £205 RSP subject to 30% net
discount - order code IND-RAM2S.
With immediate effect all orders will be supplied with the Linnet 34fx.
The IND-RAM2 will be supplied with a wall bracket and will be pre-configured with Hayes
command string to connect directly with INDeX.
Warranty Procedure
As stated above the Linnet 34fx comes with a lifetime warranty. Any out of box or in service
failures should be returned with a fault label to SDX Business Systems for immediate
replacement.
Linnet 34FX Specifications
Data Specifications
• Data Modes: ITU-T (CCITT) V21, V23, V22, V22bis, V32, V32bis, Vfc, V34
• Bell Standards: 212A and 103 operating modes
• Error Correction: MNP classes 2-4, V42 LAP-M
• Data Compression: MNP class 5, V42bis
• MNP class 10 data throughout enhancement
• Industry standard AT command set
• DTE autobauding from 300 to 115,200 bps
• Synchronous and Asynchronous data formats
• Full speed buffering with selectable flow control
General Specification
• Automatic telephone line arbitration between modem and connected telephone
• Fast connect protocol
• LED indication of power, on-line, send, receive, data and fax
• Auto dial/answer, tone, pulse and adaptive dialling
• Call progress tone detection
• Full diagnostics including local and remote loops with and without self test
• Power on self test
• Non volatile storage of 20 telephone numbers of up to 45 digits and 2 user profiles
• Extension socket for parallel connected telephone
• Programmable speaker volume
• Dial-back security with up to 20 entries with passwords of between 6 and 12 characters
• Integral mains power supply
• Reset switch to restore modem to INDeX or stored set-up string
Issued by Ian Massingham ext 4180

Reseller Update
Update no:
111
Date:
11th March 1997
-------------------------------------------------------------------------------------------------------------------
ACD 4.2A Withdrawal
The purchasing of additional options for pre level 5 systems will be discontinued as of
1st May 1997 as announced in Reseller Update 56 (Issued 26th April 1996). Additional
agents, clients, call costing, database export and software upgrades will only be available on
5 series software.
Any existing pre level 5 user wishing to add any of these options must first upgrade to ACD 5
series software.
Please note that the existing DOS satellites will not operate once the server has been
upgraded to ACD 5 series software, they will need to be upgraded to Windows Clients.
The attached document describes all the new features and benefits that a user will gain by
upgrading to ACD 5.2 from a pre level 5 version.
Attachment:- Features available on ACD 5 series.
Issued by: Tim Stone (Extn 4312)

Reseller Update
Update no:
112
Date:
11th March 1996
------------------------------------------------------------------------------------------------------------------------------
Re: Stocktake
Please be advised that we will be undertaking a full and complete half year Stocktake on
Tuesday 1st and Wednesday 2nd April 1997, immediately following the Easter break. Therefore
we will not be processing orders or making shipments on those days.
Owing to the 2 week lead time currently in place for all new orders, this means that goods
required for installation at any time between Friday 28th March and Wednesday 2nd April
inclusive should be placed by 2.30pm on Thursday 13th March 1997 for despatch from these
premises on Thursday 27th March.
Given the shortness of the month, we will extend the guaranteed despatch for INDeX and SDX
equipment during March to orders received up to 2.30pm on Friday 21st Match, however we
are unable to make the same undertaking on ACD and Voice Manager systems, so would
request that your installation schedule for early April is checked immediately and corresponding
orders placed as soon as possible.
Normal shipments will be resumed on Thursday 3rd April for delivery Friday 4th.
Issued by: Janet Lennon (extn. 4269)

Reseller Update
Update no:
113
Date:
25th March 1997
---------------------------------------------------------------------------------------------------------------------------
SDX ACD Market Position
This update is designed to show where the SDX ACD is positioned in the UK call centre
market using Independant figures taken from Dataquest’s annual report on Callcentres
published in 1996. The report highlights how cost effective the ACD solution provided by
SDX Business Systems is in comparison to it’s main competitors and how SDX continues to
increase it’s Market share.
Cost Comparison
Using these independent figures as a basis, the INDeX’s relative price per agent at £RSP is
significantly cheaper than it’s major competitors. It should be noted that the 1996 report
shows figures for 1995.
The table below shows the cost per system for the relative competitive systems. These
figures are derived from average pounds per seat at RSP. The system cost is based on ACD
basic hardware, MIS and terminals. Installation, voice processing, headsets, wallboards, CTI
etc. are not included in these prices.
Call
Centre
Supplier
Aspect
Rockwell
AT&T
Nortel
GPT
Ericsson
INDeX
System
Size
System
Size
System
Size
System
Size
System
Size
System
Size
System
Size
30
Agent
75K
60K
54K
40K
40K
40K
30K
60
Agent
150K
120K
108K
83K
83K
83K
60K
90
Agent
225K
180K
162K
120K
120K
120K
90K
120
Agent
300K
240K
220K
160K
160K
160K
120K
150
Agent
375K
300K
270K
200K
200K
200K
150K
180
Agent
450K
360K
324K
240K
240K
240K
180K
210
Agent
525K
410K
378K
280K
280K
280K
210K
The average price per agent in £RSP is demonstrated in the graph below and shows that the
INDeX is more cost effective than virtually all of it’s major competitors. It should be noted
that the INDeX was launched in November 1995 resulting in an even more cost effective
solution on the INDeX platform.
2.5
2
1.5
1
£K Per agent
Mitel
SDX
NT
GPT
Centrex
Erricson
BT/ITEL
STS
DTS
Lucent
Rockwell
0
Aspect
0.5
Systems Sold
The following graph demonstrates how the SDX ACD has achieved sales which positioned it
third in the number of systems sold in 1995.
It should be noted that SDX plc have achieved an increase in ACD systems sold in 1996 by
over 30% in a market which grew by 10.2% resulting in a significant growth in market share.
250
200
150
100
No. of Systems sold
STS
Rwell
DTS
Centrex
Aspect
Lucent
Eric
BT/ITEL
NT
SDX
GPT
0
Mitel
50
Competitor Analysis
Attached are three competitor analysis for the Aspect, Lucent and the Mitel ACD’s. It is our
intention to complete analysis on several other ACD’s in the near future.
Issued by:- Tim Stone (extn 4161)
All brand names mentioned on these pages are acknowledged as being owned by the companies concerned.

Reseller Update
Update no:
114
Date:
2nd April 1997
---------------------------------------------------------------------------------------------------------------
Year 2000 Compatibility
There has been an increasing amount of media coverage and concern in the business
community regarding the ‘Year 2000’ and the effect this will have on computer based
systems, more specifically PC’s and their applications. This Reseller Update provides ‘Year
2000’ compliance details for the SDX Business Systems product portfolio.
The ‘Year 2000’ problem is defined as malfunctions that may be encountered in any
software, including applications, databases and files or computer hardware, that need to
correctly interpret the year date when it is represented in a 2 digit year format, (i.e. 00)
caused by the transition to the ‘Year 2000’.
1.1
SDX and INDeX Telephone Systems
1.1.1
INDeX
The INDeX platform is fully ‘Year 2000’ compliant, and covers all past, present and future
software releases. At the turn of the Century, DT and TT terminals will automatically ‘rollover’ and display the day, month and last two digits of the year, i.e. 01/01/00.
The SMDR and event logs correctly output required information.
1.1.2
SDX
The entire SDX range of telephone systems from the SDX 10 to SDX420N are ‘Year 2000’
compliant. This covers all software levels issued from launch of each model.
There will be no effect on the FT terminals at the turn of the Century as they only display the
day and month.
2.1
SDX Voice Manager
2.1.1
SDX Voice Manager Software
Voice Mail software up to and including level 5.9 07 has shown that holiday dates cannot be
entered correctly at the turn of the century and is therefore not fully ‘Year 2000’ compliant.
The next release of VM software 5.908 (and any future releases), scheduled for release
during May ‘97 will be fully compliant. Procedures for upgrading to the release of VM
software which will be ‘Year 2000’ compliant will be detailed in the forthcoming Reseller
Update announcing its availability.
The PC platforms that will support the Voice Manager ‘Year 2000’ compliant software are:• IBM 425SX (6384 MVO)
• PC1, PC2, PC3 and PC4
• Any future SDX Business Systems supplied PC platforms
2.1.2
SDX Voice Manager PC Platforms
Since its launch, there have been a number of PC platforms which have been supplied by
SDX Business Systems for the SDX Voice Manager, these are listed below:•
•
•
•
•
•
•
IBM PS2
IBM 325T
IBM 425SX
SDX PC1
SDX PC2
SDX PC3.75
SDX PC4
(supplied March ‘93 until June ‘93)
(supplied July ‘93 to December ‘93)
(supplied January ‘94 to October ‘94)
(supplied October ‘94 to January ‘95)
(supplied January ‘95 to June ‘96)
(supplied June ‘96 to November ‘96)
(supplied November ‘96 to present)
All of the above IBM platforms supplied by SDX Business Systems will require a manual date
reset at the turn of the century using the set-up program or DATE command found on DOS
3.3 or later.
The SDX PC1 to PC4 platforms comply with ‘Year 2000’.
If you require further information on any IBM platform or the ‘Year 2000’ in general, this can
be found on the Internet, address:HTTP://www.software.IBM.com/year2000
or telephone IBM’s 2000 helpline: 0800 973219
3.1
Seltek Voice Manager
3.1.1
Seltek Voice Manager Software
The software for the Seltek Voice Manager Diplomat, Premier and the Seltek Lite, complies
with the ‘Year 2000’. This covers all releases of software for each model since launch.
3.1.2
Seltek Voice Manager PC Platforms
Since the launch of the Seltek Voice Manager, there have been a number of hardware
platforms supplied by Seltek to support the associated software. Identification of the PC
model number can be found on a label on the rear of the PC. The following is a list of models
and their compliance to ‘Year 2000’.
• Model numbers MT1 to MT6 (supplied February 1994 to March 1995) and MT8 to MT10
(supplied during July 1995) are NOT ‘Year 2000’ compliant as they do not support a
manual date reset.
Upgrade options are being investigated and will be communicated
via a future Reseller Update.
• Model numbers MT7 (supplied April 1995 to June 1995), and MT11 to MT14 (supplied
August 1995 to July 1996) do not automatically compensate for the date change. A
manual date reset will be required at the turn of the century by using the DOS date and
time change facility.
• Model numbers MT15 and MT16 (supplied July 1996 to present) will automatically scroll
over to the correct date at the turn of the century. Therefore these models are fully ‘Year
2000’ compliant.
4.1
Seltek ACD
4.1.1
Seltek ACD Software
Software levels 4.2a and 5.1 have shown compliance to the ‘Year 2000’, with the exception
of the optional call costing package. ACD level 5.2, currently on controlled release, has
incorporated a fix to allow compliant call costing. Therefore this, and any future levels of
ACD will be fully ‘Year 2000’ compliant. Any site using call costing will require upgrade to
5.2 to fully comply with ‘Year 2000’.
4.1.2
Seltek ACD Software Upgrades
Procedures and pricing for upgrading pre-5.2 versions to 5.2 are covered in Reseller Update
091.
4.1.3
Seltek ACD PC Platforms
The Seltek ACD has been supplied on PC platforms from both Samsung and SDX. The
SDX supplied PC1, PC1.1, PC3 and lately the PC4 platforms are ‘Year 2000’ compliant as
stated above. The Seltek ACD migrated to the SDX PC range May 95. The Samsung
models compliance is as follows:• Samsung models: DM286/12,
DM386S/16,
DM386S/25,
DM386/33N and the
DM486S/20 are NOT ‘Year 2000’ compliant. These models were supplied until the end
of 1994. Upgrade options are being investigated and will be communicated via a future
reseller update.
• Samsung models:
the ‘Year 2000’.
4.1.4
DM486S/25Q,
DM486Q,
and the DM486P are compliant with
Seltek Comms Cards
The Seltek comms cards are used on both their Voice Manager and the ACD. As the card
contains a real time clock, the following is a list of all variants supplied and their compliance:• Model BBG/A/04.00 (supplied until March 1994) is NOT compliant with the ‘Year 2000’.
However, these were only used in the early PC platforms, which, as stated above are not
compliant with the ‘Year 2000’.
Upgrade options are being investigated and will be
communicated via a future Reseller Update.
• Models BBG/A/06.00, BBG/D/03.00, BCI/A/02.00, BCI/A/03.00, and BCO/A/02.00
(supplied from March 1994) are ‘Year 2000’ compliant, although the compliance of these
comms cards are entirely dependent on the PC platforms themselves being compliant.
5.1
WOC
5.1.1
WOC Software
The WOC software complies with the ‘Year 2000’. This covers all released versions since
launch to present. Current software version 3.1 has been the version shipped since 22 July
1996.
5.1.2
WOC PC Platforms
Since its launch in January 1994, the WOC has been supplied on several PC platforms as
follows:IBM 6381/FVO (supplied January 94 to October 94), SDX PC1, SDX PC2, SDX PC3, and
lately the SDX PC4.
The IBM 6381/FVO will require a manual date reset, (outlined in 2.12 above), the SDX PC1
to PC4 comply with the ‘Year 2000’.
6.1
Business Response Manager Lite (BRM Lite)
Software versions currently shipped with every CABCU are not at present ‘Year 2000’
compliant. An upgraded version, issue 2, will be available during 2nd Qtr 97 which will be
supplied as standard with every CABCU. When available, a Reseller Update will be issued
announcing its availability and method of obtaining upgrades for existing users.
The BRM Lite is available for use on any PC platform conforming to minimum specification
of:- 386SX 33, 4Mb of RAM, with VGA colour monitor, running windows 3.1 and DOS 5.
SDX Business Systems cannot verify that the BRM lite will work correctly on all PC’s at the
turn of the Century. Either the Reseller, end user or their IT department must ensure that
the PC supporting BRM Lite complies with the ‘Year 2000’.
7.1
FT7 & FT8
7.1.1
FT7 & FT8 Software
The FT7 and lately the FT8 software are both fully ‘Year 2000’ compliant.
7.1.2
FT7 & FT8 PC Platforms
The FT7 & FT8 server and workstation software can be used on a wide range of differing
PC’s, that may not have been sourced from SDX Business Systems. It is therefore reliant
on the operating system and the PC platform being ‘Year 2000’ compliant to enable correct
working at the turn of the century.
The Reseller, end user or their IT department must ensure that each PC supporting an
FT7/FT8 application complies with the ‘Year 2000’.
8.1
Sapphire
The Sapphire 1 + 5 and 2 + 8 micro PBX does not use any form of calendar and will not be
affected by the ‘Year 2000’.
9.1
SPOT
A compliance statement will be issued shortly via a SPOT Reseller Update.
10.1
SMDR and Events for Call Loggers & CTI Applications
The SMDR of both INDeX and SDX will correctly output the date code in the format xx/xx/00
at the turn of the century.
Devices required to log call information should interpret this code correctly. Responsibility
for ascertaining ‘Year 2000’ compliance of devices attached to INDeX must fall with the
supplier of this equipment.
The event information does not contain date information, however, the PC platform and their
supported applications driven by INDeX/SDX events must comply with the ‘Year 2000’. It
will be the responsibility of the supplier of this equipment to verify compliance.
11.
Summary
Table 1
Application
INDeX
Sapphire
SDX 10
SDX 40/40E
SDX180/420
SDX60N/420N
SDX VM
Seltek ACD (std)
Seltek VM
FT7 & FT8
WOC
BRM Lite
Software
Level/Model
ALL
ALL
ALL
ALL
ALL
ALL
Up to 5.9 07
pre 5.2
ALL
ALL
ALL
1
PC Platforms
IBM PC platforms
SDX PC1 to PC4
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
SAMSUNG
SELTEK
SELTEK
SELTEK
SELTEK
SELTEK
SELTEK Comms card
SELTEK Comms card
SELTEK Comms card
SELTEK Comms card
SELTEK Comms card
SELTEK Comms card
N/A
N/A
DM286/12
DM386S/16
DM386S/25
DM386/33N
DM486S/20
DM486S/25Q
DM486Q
DM486P
MT1 - MT6
MT7
MT8-MT10
MT11 - MT14
MT15 - MT16
BBG/A/04.00
BBG/A/06.00
BBG/D/03.00
BCI/A/02.00
BCI/A/03.00
BCO/A/02.00
2000 Compliance
YES
NO
√
√
√
√
√
√
√
√*
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
-
Notes
No calendar
Refer to para 2.1.1
Refer to para 6.1
Refer to Para 2.1.2
Refer to Para. 3.1.2
Refer to Para. 3.1.2
Refer to Para 4.1.4
-
* Call costing, available as an ACD option does not comply with the ‘Year 2000’ when used
with pre 5.2 ACD s/w, (see notes).
Issued by:- Ian Massingham (4180)

Reseller Update
Update no:
115
Date:
1st May 1997
---------------------------------------------------------------------------------------------------------------
INDeX DECT Product Announcement
SDX Business Systems are pleased to announce the launch of INDeX DECT. As you are
aware there are two Reseller launch events, at Leeds on 8th May and Welwyn Garden City
on 9th May.
INDeX DECT is the digital cordless telephony solution for the INDeX range of systems. It
uses advanced radio technology to enable users to make and receive calls anywhere on the
company premises using an INDeX DECT cordless handset. As its name suggests, INDeX
DECT uses technology compliant with the global DECT (Digital Enhanced Cordless
Telephony) standard for digital cordless telephony. This means that in addition to enjoying
the high quality of digital speech, calls to and from cordless handsets are entirely secure and
cannot be monitored or overheard.
Whilst primarily intended for integration with the INDeX range, it is also possible to connect
INDeX DECT to most other telephone systems. INDeX DECT therefore presents the
opportunity to upsell cordless telephony to the installed base of earlier SDX and other
manufacturers’ products.
Full details of INDeX DECT, functionality, pricing, etc., will be presented at the launch event
and contained in a subsequent Reseller Update. The system and demonstration kit RSPs
will be set at a competitive market price and will be subject to normal MLD. Stock, training
courses, marketing collateral, etc., will be available at the time of launch.
The productisation of INDeX DECT has been given careful consideration to enable fast track
introduction into your business and product portfolio. There is no formal accreditation for
INDeX DECT, but there are two options for the minimal training requirements.
Option 1 - Sales Only Solution
The Reseller is responsible for all sales and associated commercial activities for INDeX
DECT, but sub-contracts all implementation services (site survey, installation &
maintenance) to SDX Business Systems.
An INDeX DECT PUD (Product Update Day) for sales personnel must be arranged with your
Regional Account Manager. Typically this will last half a day, diary dates can be arranged
now.
You are also recommended to have access to an INDeX DECT system in your office for
demonstration purposes, or invest in an INDeX DECT dem kit.
Option 2 - Total Implementation Solution
The Reseller is responsible for all sales, associated commercial and implementation
activities for INDeX DECT. This requires that both sales and engineering staff receive
training. In order to perform the necessary site survey, you will also need to invest an INDeX
DECT dem kit.
As per option 1 above an INDeX DECT PUD for sales personnel must be arranged with your
Regional Account Manager.
A minimum of two engineers must attend the INDeX DECT IPM one day training course. The
course code is T09, the cost is £125 per person and can be booked now via Carol Bell in the
normal manner (DDI 01707 364154).
Course dates are May 12, 13, 21, 22 June 4, 5, 25, 26, 27. July dates to be confirmed.
I look forward to seeing you all at the launch!
Issued by:- Andrew Saunders Ext 4175

Reseller Update
Update no:
116
Date:
7th May 1997
------------------------------------------------------------------------------------------------------------------Re:-
ACD 5.2 and Windows Wallboard 1.2 General Release
SDX Business Systems is pleased to announce the general release of ACD 5.2.
From 12th May the standard ACD software level shipped to SDX Accredited Resellers (ACD)
will be ACD 5.2.
New Features
Auto Archive Option
A new option has been introduced due to the increasing requirement for the ACD manager to
support an automatic back up of the customers call data in order that this data may be reinstalled in the event of a failure. This back up target device may take the form of a Network
file server or some form of DOS drive connected to the ACD server. The Archive call data
file produces a file of approximately 100KB per 1000 call records. The backup will take less
than 5 minutes. Whilst the back up is in progress the ACD clients will have full access to real
time screens however it will not be possible to enter the configuration screens of the ACD
server. The server will continue to record call data, however the keyboard will be inoperable
whilst the archive occurs. The Auto Archive option may be used in one of the two following
ways:Auto Archive via Windows Client
The Windows ACD client may be used to specify the destination of the backup, this could be
the clients own hard disc or more probably the network file server. The ACD Server produces
archive files immediately after the ACD’s midnight processing has been completed. These
files are stored on the servers hard disc in a pending directory. The Windows client, will at a
specified time, extract these files via the network and copy them to a specified directory
known to the client PC, which may be a network file server. It should be noted that it is not
possible to restore the data over the network, this should be done by connecting a Zip drive
to the server as detailed in the following section or by floppy discs.
Auto Archive via ACD Server
In some cases a user may not have a Windows Client or they may not wish to use a network
device for the archive. In this case it is possible to carry out the auto archive from the server
to a logical DOS drive i.e. another DOS drive known to the ACD server. SDX has tested this
feature with a parallel port Lomega Zip drive which we recommend. These may be
purchased from suppliers of computer equipment at under £125 and will operate alongside
the existing ACD server printer. They have the advantage that special Zip discs may be fitted
to the unit which store up to 100MB. Zip discs may be removed from the Zip drive and
stored.
Important note:- SDX Business Systems plc cannot test all types of devices users may wish
to utilise. Please check with SDX TSG if any other type of backup device is to be used other
than those specified above.
SDX ACD Now Supports 400 Agents
With the introduction of ACD 5.2 the maximum number of simultaneously logged on agents
supported on the ACD increases from 210 to 400. To complement this increase the following
limits have also been increased:• Maximum number of lines increases from 250 to 400
• Maximum number of registered agents increases from 630 to 700
Full details of the new system limits for each size of system are listed in the table overleaf in
the System Capacity section.
SDX ACD Now Supports 20 Clients
The maximum number of simultaneously logged on Clients has increased from 10 to 20.
This limit is a total of Windows, Database Export and QMS clients which may be
simultaneously logged on.
Enhanced Client Password Protection
The password protection on clients has been improved. This feature has been implemented
to enhance the ACD when team working is employed within the call centre. Once entered,
the password ensures that a supervisor cannot view in real time or run reports for agents in
groups other than their own.
8 Simultaneous Screens now available on Windows Client
The Windows client software has been enhanced so that it is now possible to open all 8 ACD
screens simultaneously, this was previously restricted to 3. The eight screens are:•
•
•
•
•
•
•
•
Agent status screen
Agent detail screen
BLF screen
Incoming calls waiting screen
Line Utilisation screen
Pop up messages screen
Configuration screen
Report generation screen
It is not possible to open more than one instance of any one screen. It should be noted that
more Windows system resources are used each time subsequent screens are opened. This
should be born on mind if the client is run simultaneously with other applications. It is of
course impossible for SDX BS plc to guarantee that the Windows client will run successfully
with all Windows applications available in all situations.
Foreign Language Support
The ACD 5.2 Windows Client now supports foreign languages. In addition version 1.2 of the
Windows Wallboard has been produced to support foreign languages. Specific details of
languages available may be obtained from Tim Stone in SDX Product Marketing, extn 4161.
Occasionally new language files will be added to disc 3 of the Windows Client software and
the disc re-issued. Should one of these new languages be required disc 3 may be ordered in
isolation. See ordering section for details. Current languages supported are French, Dutch,
Swedish and Portuguese.
Remote Access
A new version of remote access software Version 3.1 has been produced. This will be
shipped with all new systems. This software functionally has no difference to the current 3.0b
version. The headquarters and host of 3.1 are fully compatible with the headquarters and
host of 3.0b. The new version improves reliability in communications and uses less memory
in the PC thus helping to achieve the increase in agents and clients on ACD 5.2
Windows 95 and Windows NT Support
Improvements have been made in ACD 5.2 to fine tune the operation of the Windows Client
when used with Windows 95 and Windows NT Workstation (Version 3.51 and 4.0). The
application remains in a 16 Bit environment. Windows client PC’s purchased from
SDX BS plc will continue to be shipped with Windows for Workgroups. The networking
protocols remain the same and the existing network must support IPX and NetBIOS.
Windows Clients have been successfully installed on over 250 sites. Over 70% on
customer/reseller supplied PC’s and/or existing LAN’s. Via the software consultancy service
SDX have assisted in installing on the following operating systems:Windows 95
WFWG
Windows NT 3.51
Windows NT 4
17 sites
24 sites
3 sites
2 sites
26 Clients
63 Clients
8 Clients
2 Clients
If customer supplied PCs and/or an existing LAN is to be used, a minimum of one days
software consultancy must be purchased as per the SDX price list. This will entail on site
assistance to install the software. Due to the diversity of networks and PCs, SDX BS plc
cannot guarantee that the installation will be successful on all types of LANs and PCs.
Please consult SDX PC Care on tel 01707 364402 fax 01707 364403. The price per day for
this consultancy is currently £495.00 RSP nett.
Windows Wallboard 1.2
A new version of the Windows Wallboard has been produced which will be on general
release from 12th May. From this date all new orders for the Windows Wallboard will be
supplied at version 1.2.
New features contained in version 1.2 are:•
•
•
•
Minimise on flash threshold option
Foreign language support
User setup simplified via tabbed control menu
Hide title bar option
Rack Mountable PC Option
It is now possible to purchase the ACD Server in a rack mountable PC. It should be stressed
that this PC is not designed to be installed in the INDeX rack due to problems that may arise
with heat due to restricted airflow. It is designed to be installed in a standard 19” rack. The
technical specification of this PC is identical to that of the PC4, the physical case is the only
difference. Mounting rails will not be supplied with the PC these should be obtained from the
supplier of the rack in which the PC is to be fitted. This option may be purchased with new
ACD servers or with upgrades to ACD 5.2.
New System Limits
Logged on
Agents
Registered
Agents
Agent
Groups
Lines
Trunk
Groups
15
45
10
250
50
30
90
20
250
50
60
180
20
250
50
90
270
20
250
50
120
360
50
250
50
150
450
50
250
50
180
540
50
250
50
210
630
50
250
50
240
700
50
400
50
270
700
50
400
50
300
700
50
400
50
330
700
50
400
50
360
700
50
400
50
400
700
50
400
50
Software Compatibility
Software compatibility between ACD 5.2, INDeX and SDX Voice Manager remains
unchanged from ACD 5.1. The attached software compatibility chart demonstrates this.
SDX Voice Manager software 5.8d or above is required if the roaming agent feature is to be
used.
Seltek Premier Voice Manager requires Version 4.5 to use roaming agents with 3 digits or
Version 4.6 if either four or three digit numbering is required.
Windows Clients must be at the same level as the ACD server i.e. ACD 5.2. An ACD 5.2
client will not operate on an ACD 5.0/5.1 server and vice versa.
Database export clients must also be at the same level as the ACD server. Call costing data
discs are compatible between level 5.1 and 5.2. They are not compatible with ACD 5.0.
ACD 5.2 Trial
ACD 5.2 has successfully passed alpha testing, beta testing and field trials. The software is
installed on 8 sites with a total of 990 supervised agents with 70 Windows client positions
installed. The software began trial in August 1996.
Pricing
New ACD Servers
Pricing for new systems up to 210 agents will remain the same as ACD 5.1. For new servers
over 210 agents please use the following codes:-
ACD Manager 5.2 Systems
Up to 240 Agents
Up to 270 Agents
Up to 300 Agents
Up to 330 Agents
Up to 360 Agents
Up to 400 Agents
Code
£RSP
ACD5 S/240
ACD5 S/270
ACD5 S/300
ACD5 S/330
ACD5 S/360
ACD5 S/400
£46,495
£50,995
£55,495
£59,995
£64,495
£68,995
Windows Clients
Pricing for Windows clients remains unchanged. When more than ten clients are required the
exact number may be purchased by buying a six user licence and the appropriate number of
additional user licences.
For example:- An order for a 16-user Windows client licence would comprise:• ACD5 W/6
(One 6-user software licence)
• 10 x ACD5 W/ADD (Ten additional one user licences)
Auto Archive
The auto archive option carries an RSP of £995. The option is supplied in the form of a new
site option disc which will upgrade the dongle to enable the new feature. Please note that no
hardware is supplied.
Upgrades
Upgrades from ACD level 5.0/5.1 to ACD 5.2 are free of charge. Please note that to enable
400 agents or 20 clients supported on ACD 5.2 the relevant additional agents and client
licences must be purchased.
Upgrades from pre ACD level 5 to ACD 5.2 attract the same pricing as current ACD level 5
upgrades which may be found in the current INDeX price list.
Windows Wallboard version 1.2 is available as a free upgrade to existing Windows
Wallboard installations.
Rack Mountable PC option
To order a new ACD server supplied in a rack mountable PC simply order the ACD server as
usual and add the Rack mountable PC supplement of £600 RSP subject to standard MLD.
The rack mountable ACD server PC supplied as an upgrade carries an RSP of £1700 subject
to 20% discount as per the current server PC.
Ordering
Important note:- All upgrade orders will only be accepted with the ACD upgrade order form
fully completed. Additional options to existing systems are also classed as upgrades i.e. Call
costing, Windows clients and Database export.
New servers
Orders placed from the 12th May 1997 under the ACD Level 5 order codes will be supplied at
ACD 5.2.
Windows Clients
Windows Client Software will be supplied at ACD 5.2.
Windows Clients for an existing ACD 5.0/5.1 site will be supplied at 5.2. They will include a
5.2 server upgrade free of charge.
Auto Archive Option
The Auto Archive feature may be ordered with a new system or as an upgrade to an existing
system providing the system is also upgraded to ACD 5.2. The feature is protected in the
ACD server dongle and may be ordered under code ACD5 ARC.
Upgrades
ACD 5.0/5.1 to ACD 5.2 Upgrade
Sites currently running ACD level 5.0/5.1 may obtain a free upgrade to ACD 5.2. Each
upgrade is a site specific upgrade and therefore must be ordered on an individual site basis
from SDX order processing using the ACD upgrade order form attached with the following
code ACD 5.2 SUG.
Pre ACD 5.0 to ACD 5.2 Upgrade
For upgrades to pre ACD 5.0 please order using the level 5 codes and prices listed in the
current INDeX price list, ACD 5.2 will automatically be supplied.
Call Costing, Additional Agents, Database Export, Additional Windows Clients
When any of these options are ordered as upgrades to existing ACD 5.0/5.1 installations they
will be supplied as ACD 5.2. A server upgrade to ACD 5.2 will be supplied free of charge.
Emergency Dongles
ACD 5.2 will operate with the current ACD level 5 emergency dongle.
Call Costing
Call costing is compatible between ACD5.1 and ACD5.2
Replacement Software
Replacement software for ACD level 5.2 is available under order code ACD RS52 with an
RSP of £99.
Updated Languages
Should an updated language be required as they are made available disc 3 of the client may
be ordered free of charge under short code ACD W/LANG.
Windows Wallboard
Should an upgrade to Version 1.2 of the Windows Wallboard be required it may be ordered
using order code ACD WINWB SUG.
Rack Mountable PC Option
To order a new ACD server supplied in a rack mountable PC simply order the ACD server as
usual and add the Rack mountable PC supplement under order code ACD5 RACK SUP at
£600 RSP subject to standard MLD.
The rack mountable ACD server PC may be ordered for ACD5.2 upgrades using code ACD5
SPC RACK in place of ACD5 SPC and carries an RSP of £1700 subject to non standard
discount as per the current server PC. If this is required the software and PC should be
detailed on separate lines on the order. For example an upgrade to ACD 5.2 from a 30 agent
ACD at software level 4.2 would read:ACD Level 5.2 software upgrade up to 30 agents
Rack Mountable ACD Server PC
ACD5 SUG30
ACD5 SPC RACK
£2495
£1700
The ACD5 SPC RACK code may also be used if this PC is needed as a maintenance spare.
Documentation
SDX BS plc have produced issue 2 of the ACD 5.2 supplement for the ACD level 5 manual
set. A copy of this manual supplement will be despatched to ACD accredited resellers that
have engineers who have attended level 5 courses. It is also available by placing a free of
charge order on Order Processing. The order code is D-ACD-52. It is also available on the
SDX web site under ENGINEERING\MANUALS\ACD. SDX BS plc intends to incorporate the
changes in the ACD 5.1 and ACD 5.2 manual supplements into a new ACD 5.2 manual in the
coming months.
Training
Due to the nature of the changes implemented on ACD 5.2 retraining is not required for sales
or technical personnel.
All technical training courses from October 1996 cover ACD 5.2. For full details on ACD
technical training contact Carol Bell at SDX BSL on 01707 392200 x4154. All Sales training
courses have covered ACD 5.2 since November 1996.
Field Issues
Technical Bulletin No 31 contains details of the enhancements which have been made to
address field issues raised on ACD 5.0/5.1. None of these issues are regarded as major and
therefore an upgrade to 5.2 is only recommended if a customer experiences one of these
specific issues.
Attachments
SDX ACD Upgrade Order Form
Software Compatibility Chart
Issued by Tim Stone (ext 4161)

Reseller Update
Update no:
117
Date:
15th May 1997
------------------------------------------------------------------------------------------------------------------INDeX DECT Product Launch
Introduction
SDX Business Systems is pleased to announce the launch of INDeX DECT, the digital
cordless telephony solution for the INDeX range of systems. INDeX DECT is immediately
available on a controlled release basis to all resellers who have satisfied the minimal training
requirements detailed in Reseller Update 115 and repeated in this document.
INDeX DECT uses advanced digital radio technology to enable users to make and receive
calls anywhere on the company premises using the INDeX DECT cordless handset. Whilst
primarily intended for integration with the INDeX range, it is also possible to connect INDeX
DECT to most other telephone systems. INDeX DECT therefore presents the opportunity to
enable cordless telephony on the installed base of earlier SDX and other manufacturers’
products.
The purpose of this Reseller Update is to provide a comprehensive introduction to INDeX
DECT and contains the following sections:•
•
•
•
•
•
•
•
•
•
System Overview
Features & Benefits
Training Requirements
Demonstration Systems
Technical Support
Warranty & Returns
Implementation Services from SDX Systemcare
Compatibility
System Component & Configuration Details
Pricing & Ordering Details
System Overview
Refer to the INDeX Product Description Addendum II for a complete description of INDeX
DECT.
INDeX DECT is a digital cordless telephony system that integrates with the INDeX system,
and enables cordless users to have access to both internal and external calls. The cordless
users of INDeX DECT are simply extensions on the INDeX system and have access to all of
the features available to other extension users. INDeX DECT comprises three elements,
DH1 cordless handsets, DECT Base Stations (DBS) and the DECT Control Unit (DCU).
It has the capacity to support a maximum of 16 DECT Base Stations and 64 DH1 cordless
handsets.
As its name suggests, INDeX DECT uses technology compliant with the global DECT (Digital
Enhanced Cordless Telephony) standard for digital cordless telephony. This means that in
addition to enjoying the high quality of digital speech, calls to and from a DH1 are secure and
cannot be monitored or overheard. INDeX DECT is also compliant with the GAP (Generic
Access Profile) standard. This is designed to allow the inter-operability of DECT products
from different manufacturers. Currently most DECT products are not GAP compatible.
However with the development of cordless telephony, the marketplace will demand this
compatibility.
The DBS is a radio base station that provides an area of radio coverage called a cell.
Normally several DBS are deployed at different locations to provide complete radio coverage
for the customer’s premises. Typically each DBS has a range of 60 to 600 metres depending
on the building construction. The DBS is compact and is connected to the DCU by a single
cable pair of maximum 1km length, using standard telephone or CAT 5 cabling. The DCU
performs the function of an intelligent interface between the INDeX system and the DBS.
Each DBS can support 4 simultaneous DH1 calls. In areas such as restaurants, more than 4
simultaneous DH1 calls may be required at the same physical location. In this case, multiple
DBSs may be deployed next to each other to give additional traffic capacity in a single
coverage area.
For each DH1 cordless handset on INDeX DECT, a dedicated connection is required from
the DCU to an analogue extension port on the associated INDeX. This method of integration
ensures that DH1 handsets are simply analogue extensions on INDeX and that the
connection to INDeX DECT is non-blocking. This enables cordless users to have the same
functionality (except message waiting indication) as a Plain Ordinary Telephones (POTs).
This method of integration also allows INDeX DECT to be used with any telephone system
that can provide a 2-wire analogue extension port supporting DTMF or loop dialling and
timed-break recall.
The user of a DH1 can make and receive calls anywhere within range of a DBS, since the
features of roaming and seamless handover are also supported. Roaming is the ability to
make and receive calls when moving between the radio coverage areas of different DBS.
Seamless handover is the ability to move between the coverage areas of different DBS
during a call, the user is not aware of the handover because there is no change to speech
quality.
The DH1 is the cordless handset for use with INDeX DECT. It is lightweight and pocket size
(dimension 150 x 46 x 20mm) and weighs less than 135gms. The standard Nickel Metal
Hydride (NiMH) battery has a capacity of 9 hours talk time and 90 hours standby time. NiMH
battery technology has the advantages over traditional NiCad batteries of having no memory
effect, greater capacity and a longer lifetime.
The DH1 has access to all POT features available via a standard key pad and recall key.
In addition the DH1 has a number of integrated functions summarised below:•
•
•
•
•
Large LCD display
Keys for display (menu, scroll & enter)
Headset connection
Redial feature
Integral belt clip
•
•
•
•
•
Keys for volume control & off-hook
10 tone ringer options
10 abbreviated number stores
Keypad lock
Auto answer
The DH1 can support the connection of a headset via an adaptor cord, GN Netcom Profile
and ADDvantage ranges are recommended. The auto answer feature of the DH1 is
recommended for use with headsets enabling a handsfree answer.
A standby text may also be programmed in the DCU for each DH1, this is displayed when the
DH1 is idle and within range of a DBS. A separate name text may also be programmed for
each DH1, this is displayed on calls between DH1 users.
Features & Benefits of INDeX DECT
Improved Efficiency
There is little doubt that in the business environment of today, telecommunications are a
valuable source of competitive advantage. It is clear that improved internal and external
communication leads to increased organisational efficiency, enhanced customer
relationships and hence increased profitability. The primary objective of INDeX DECT is to
improve communication with key staff who, because of the function they perform, are mobile
within the workplace. Using cordless technology such individuals may be instantly
contactable, with many obvious benefits.
With INDeX DECT the telephone is carried in the pocket, so users are not tied to the desk in
order to remain in contact. Users may be contacted instantly to ensure fast, accurate decision
making and immediate response to problems. The risk of endless telephone tag and missed,
inaccurate, or old messages is removed. Almost all organisational activities and staff
functions can benefit from cordless communication, but those that will benefit most include:
Organisational Activity
• Manufacturing & Production
• Warehousing
• Healthcare
• Retail
• Hotels & Hospitality
Staff Function
• Maintenance
• Production & Warehouse Supervisors
• MIS & Building Services Support
• Key Managers
• Security
The Best Option for On Site Mobility
INDeX DECT is not the only solution for the issue of on site mobility. However because it
enables cordless users to have access to both internal and external callers, INDeX DECT
provides the best solution. The alternatives have the following disadvantages compared to
INDeX DECT:Voice Mail - Enables accurate messaging, but is not suitable for time sensitive activities,
because unlike INDeX DECT communication cannot take place in real time.
Local Area Paging - One way communication only, not suitable to convey long or complex
messages.
Loudspeaker Systems - These not suitable for sensitive information or complex messages,
are one way and can be intrusive.
Message Pads & Boards - This is an option but is slow and inefficient with written messages
rarely being accurate and often lost.
Private Mobile Radio (PMR) - A “walkie talkie” system is expensive, requires complex
frequency planning and delivers poor quality speech with no integration to the office
telephone system.
CT2 Cordless - An alternative and inferior cordless technology. Compared to DECT
technology, CT2 has lower speech quality, smaller base station coverage areas, lower base
station call capacity and no seamless handover of calls between base stations.
Mobile Cellular Telephones - Can be used for on site mobility, but offers no integration
with the telephone system and all calls incur expensive charges.
Flexibility
INDeX DECT offers further advantages in the flexible provision of communications
throughout the company premises. The cordless technology of INDeX DECT allows
telephones to be provided in areas that are difficult to cable. Additionally, through the careful
positioning of radio base stations within buildings, coverage can be provided outside in car
parks and campus areas. Because of its modular, cellular nature, INDeX DECT may be
deployed to provide cordless communications in selected areas only, or to the entire
company site as required.
Typically, there is a high ratio of cordless handsets to radio base stations with a large
coverage area provided by each base station. This means that for the limited effort of
installing a small number of base stations, many cordless handsets can be supported over a
large area. Therefore INDeX DECT may be rapidly deployed for the provision of temporary
communications for building sites, trade fairs, major refurbishment projects and disaster
recovery.
Organisational change is becoming more frequent as companies become more dynamic. The
costs of telephone adds, moves and reconfigurations necessary to keep up with these
changes can be drastically reduced by using cordless telephony in place of providing cabling
to every workplace.
INDeX DECT accommodates modern working practices within the company premises such
as hot desking and teleworkers. With no cables or wired telephone points users can simply
acquire a cordless handset and be free to sit where they choose. This concept can be further
extended to create a cordless handset loan or hire service for visitors to the company. In the
case of hospitality and healthcare environments, such a service could provide a new revenue
stream.
Training Requirements
The productisation of INDeX DECT has been given careful consideration to enable fast track
introduction into your business and product portfolio. There is no formal accreditation for
INDeX DECT, but one of the two training options detailed below must be satisfied for the
minimal training requirements.
Option 1 - Sales Only Solution
The Reseller is responsible for all sales and associated commercial activities for INDeX
DECT, but sub-contracts all implementation services (site survey, installation &
maintenance) to SDX Business Systems.
An INDeX DECT PUD (Product Update Day) for sales personnel must be arranged with your
Regional Account Manager. This is free of charge and typically will last only half a day.
You are also recommended to have access to an INDeX DECT system in your office for
demonstration purposes, or invest in an INDeX DECT dem kit.
Option 2 - Total Implementation Solution
The Reseller is responsible for all sales, associated commercial and implementation
activities for INDeX DECT. This requires that both sales and engineering staff receive
training. In order to perform the necessary site survey, you will also need to invest in an
INDeX DECT dem kit.
As per option 1 above an INDeX DECT PUD for sales personnel must be arranged with your
Regional Account Manager.
A minimum of two engineers must attend the INDeX DECT IPM one day training course. The
course code is T09, the cost is £125 per person and can be booked now via Carol Bell in the
normal manner (DDI 01707 364154).
Currently scheduled T09 course dates are May 21, 22, June 4, 5, 25, 26, 27, July 2, 7, 18,
August 6, 11, 22.
If necessary additional courses will be arranged to meet demand. On-site INDeX DECT
training can arranged, please contact Alan Ralph, Technical Training Manager for details.
Portable Demonstration Systems
The INDeX DECT demonstration system consists of 1 DECT Control Unit, 1 DECT Base
Station, 2 DH1 handsets and 1 Single Charger with PSU. It is supplied in a sturdy flight case
pre-configured to work with the INDeX demonstration kit and has connection points for 2 PBX
analogue extensions and 2 base stations. If used with any other 2 wire analogue extension
circuits, reprogramming of the INDeX DECT maybe required. The RSP of the INDeX DECT
dem kit is £3200.
Technical Support
Technical support for INDeX DECT will be provided by our Technical Support Group (TSG)
in the same manner as other products from SDX Business Systems.
Requests for technical support relating to base station coverage issues must be
accompanied by site survey details and site plans showing base station locations.
Warranty & Returns
All components of INDeX DECT are supplied with a 12 months repair or replacement
warranty, effective from date of invoice. The existing out of box failure and field return
procedure for INDeX will apply. Failures out side of warranty are subject to the repair
charges detailed in the pricing section of this document.
INDeX DECT Implementation Services from SDX Systemcare
A complete range of implementation services, including survey, installation and maintenance
are available from SDX Systemcare. These services are intended for resellers who have
chosen the option 1 training route, but are also available for those who have chosen the
option 2 training route. Resellers may choose to be responsible for INDeX system
implementation and sub-contract only the INDeX DECT elements to SDX Systemcare, or
alternatively all elements of implementation may be sub-contracted. Enquiries and orders for
implementation services should be placed with the SDX Systemcare Projects Desk (DDI
01707 364407).
Site Survey
This is the most critical activity to ensure the successful implementation of an INDeX DECT
system. The site survey measures the radio propagation on the customers site and
determines the optimum positions of the base stations.
The charge for provision of a site survey is £350 (nett).
System Installation
The system installation service is only available if the initial site survey was completed by
SDX Systemcare. The installation service includes the following implementation and project
management activities:• Wall mounting the DCU
• Connection from DCU to TJF
• Installation of base stations
• Registration of up to 64 DH1 handsets
• Test and commission of INDeX DECT
The following charges are applicable for installation:• Systems of 1-4 base stations
£250 (nett)
• Systems of 5-8 base stations
£350 (nett)
• Systems of 9-16 base stations
£600 (nett)
There will be an additional cabling charge per base station. This is subject to survey and
quotation because base station location may require complex cable runs or the use of
scaffolding.
System Maintenance
The maintenance service is only available for systems installed by SDX Systemcare. The
normal Systemcare maintenance service options are available for INDeX DECT. If the
reseller plans to maintain the INDeX system, but sub-contract the INDeX DECT
maintenance, the maintenance contracts should be arranged so that the customer has a
single contract with his reseller who passes INDeX DECT maintenance calls to Systemcare.
The charge for maintenance is subject to individual quotation, but the following is a guide for
the standard level of service:• Year 1 - 10% of INDeX DECT RSP, less 25%
• Year 2 - 10% of INDeX DECT RSP
Compatibility
INDeX DECT is compatible with all software versions of INDeX. However Level 6.1 or later
and Voice Manager 5.9 are recommended because “chain diverts” and opening the first
target mailbox are supported. These features are useful when diverting from a DT to a DH1
with divert on no answer to voice mail and ensure that the mailbox of the dialled extension is
opened.
The “cordless” port type and associated licence key are not required for integration to INDeX
DECT. These features were introduced to support connection of the Peacock RTS 1250 CT2
system.
INDeX DECT may be connected to any system that can provide analogue extension ports
supporting DTMF or loop dialling and timed-break recall. This includes the complete range
of earlier SDX products and other manufacturers’ products.
The approval of INDeX DECT does not permit connection to direct exchange lines.
System Component & Configuration Details
INDeX DECT comprises a limited number of component parts. To keep ordering and
configuration simple the packaging of each component has been carefully considered so that
all cables and associated items are automatically supplied. The ordering of INDeX DECT is
based around a ‘Starter Pack’ which is a 2 base station, 4 handset system to which addition
components may be added to create a system of the required configuration.
DECT Control Unit (DCU)
The DECT Control Unit provides an intelligent interface between the INDeX and the DECT
Base Stations. It comprises a wall mounted cabinet supplied pre-configured with an
integrated PSU and intelligent motherboard. The motherboard provides the processor
function of INDeX DECT and interfaces for 8 DBS. Also supported by the motherboard are a
maximum of 8 DECT Alog Boards (DAB) and the DECT Expansion Board (DEB). A V24 port
is provided on the motherboard for the connection of a PC or modem for configuration and
maintenance functions. Please note that the DCU is not supplied as an individual item and
is only available with the starter pack.
DECT Alog Board (DAB)
The DAB is installed in the DCU and provides 8 interface circuits for connection to alog
cassettes in the associated INDeX system. The DAB interface circuits support DTMF or loop
dialling and timed-break recall. A dedicated DAB interface circuit is required for each DH1
handset on INDeX DECT. The DCU supports 8 DABs, each DAB supports 8 DH1 handsets,
so the maximum capacity of INDeX DECT is 64 DH1s. Supplied with a DAB 5m cable for
connection to TJF.
DECT Expansion Board (DEB)
This is installed in the DCU to provide interfaces for an additional 8 DBS. A DEB must be
installed if the total number of DBS to be supported by INDeX DECT is between 9 and 16
(i.e. greater than 8). Supplied with DCU/DEB 5m cable for connection to TJF.
DECT Base Station (DBS)
The DBS provides radio coverage of between 60 and 600 metres depending on building
construction. It is connected to the DCU by a single two wire cable of maximum 1km length.
Each DBS can support 4 simultaneous DH1 calls. The DCU supports 8 DBS as standard or
16 DBS if the DEB is installed. The DBS uses the same connection method as INDeX DTs
and is supplied with a standard DT line cord.
DH1 Cordless Handsets
The DH1 is a light weight pocket size cordless handset, supplied with user guide and a part
charged battery with capacity for 9 hours talk time / 90 hours standby. The DH1 can support
the connection of a headset. In addition to all the features of the INDeX alog 2-wire port,
(except the receipt of message waiting) the DH1 has a number of special cordless features.
4 Way Charger
Wall or desk mount charger rack for 4 DH1 handsets. Supplied with plug top power supply
unit.
Single Charger
Desktop charger for a single DH1 handset with a fast charge slot for a spare battery.
Supplied with plug top power supply unit.
Headset Adaptor Cable
Plugs into DH1 and provides quick disconnect connector to enable GN Netcom headsets to
be used with the DH1. The recommended headsets are the ADDvantage monaural - order
code AHS/M/ADD, and the Profile I/II/III order code AHS/M/P123.
INDeX DECT Starter Pack
INDeX DECT is supplied as a starter pack containing all the essential components for a
system configuration of 4 DH1 handsets and 2 DBS. Additional components should be
ordered for use with the starter pack to enable the required customer configuration. The
starter pack comprises the following items:•
1 DECT Control Unit (DCU)
•
1 DECT Alog Board (DAB)
•
2 DECT Base Stations (DBS) with line cords
•
4 DH1 cordless handsets
•
4 Single Chargers with plug top power supply units
•
1 DAB 5m cable for connection to TJF
•
1 DCU/DEB 5m cable for connection to TJF
•
1 programming cable (DCU to PC)
•
1 mains cable
Pricing & Ordering Details
Full details of INDeX DECT pricing and configuration are included in the new SDX Business
Systems price list, see Reseller Update 118.
Orders for INDeX DECT should be placed in the normal manner, but must be accompanied
by the attached INDeX DECT registration and order form.
For Resellers who have chosen INDeX DECT training option 1 and will sub-contract
installation to SDX Systemcare, equipment will be despatched when a corresponding
installation order has been received.
INDeX DECT System Components
Code
Description
DECT-START
INDeX DECT Starter Pack
DECT-DAB
DECT Analogue Board (DAB)
DECT-DEB
DECT Expansion Board (DEB)
DECT-DBS
DECT Base Station (DBS)
DECT-DH1
DH1 Handset
DECT-CH4
4 Way Charger + PSU
DECT-CH1
Single Charger + PSU
CAB-DH1-HS
Headset Adaptor Cable for DH1
* subject to 30% discount
£RSP
£3755
£1015
£1225
£550
£205
£135
£52
£20*
INDeX DECT - Spares
In addition to the INDeX DECT components detailed above, the following are also available
as spares items.
Code
Description
£RSP
CAB-DAB
DAB 5m Cable for TJF connection
£35
CAB-DCU/DEB
DCU/DEB 5m Cable for TJF connection
£35
CAB-DCU/PC
3m cable PC to DCU
£20
CAB-DCU/MOD
3m cable Modem to DCU
£20
CAB-DCU
DCU mains cable
£6
DCU-MB-DECT
DCU Motherboard
£1900
PSU-DCU-DECT
DCU Power Supply Unit
£750
PSUCH-DECT
4 Way / Single Charger PSU
£17
DH1BAT-DECT
DECT handset spare battery
£42
DH1CLIP-DECT
Clip for DH1 (packs of 20 only)
£0.72 each
INDeX DECT - Portable Demonstration Systems
Code
Description
DECT-DEMKIT
DECT demonstration kit
£RSP
£3200
INDeX DECT - Documentation
Code
Description
D-DECT-ED
Installation Manual
D-BRDECT
INDeX DECT Brochure 8 page (Pack of 50)
D-UGDH1
DH1 User Guide (Pack of 50)
DS-UGDH1
DH1 User Guide - disk version (Pack of 10)
D-PRDES-AD2
Product Description Addendum II (Pack of 20)
£RSP
£25
£37.50 pack
£100 pack
£50 pack
£80 pack
INDeX DECT - Repairs
INDeX DECT is supplied with a 12 month repair or replacement warranty, effective from date
of invoice. The following is a price list for repairs carried out after the warranty expiry date.
Description - INDeX DECT Repairs
£ NETT
DCU Motherboard
£680
DCU Power Supply Unit
£190
DECT Alog Board (DAB)
£130
DECT Expansion Board (DEB)
£190
DECT Base Station (DBS)
£130
DH1 Handset*
£75
All items are refurbished to an as new standard.
DCU mother boards and power supply units should be returned for repair and not complete
DECT Control Units.
* Price excludes renewal of DH1 battery. Repaired handsets will be returned with original
battery, it is therefore advised to return handsets for repair without the battery.
There is no repair service for chargers or charger PSUs.
Issued by: Andrew Saunders (extn 4175)
SDX Business Systems plc
INDeX DECT Registration & Order Form
1. RESELLER & CUSTOMER DETAILS:
Reseller Name:
Customer Name:
Ref Order No:
Date:
2. INDeX DECT CONFIGURATION:
Number of DBS:
Number of DH1:
3. INTER-WORKING TELEPHONE SYSTEM:
INDeX: Y / N
S/W Release:
Other please specify:
4. INDeX DECT SYSTEM COMPONENTS:
Code
Description
DECT-START
INDeX DECT Starter Pack
DECT-DAB
DECT Analogue Board (DAB)
DECT-DEB
DECT Expansion Board (DEB)
DECT-DBS
DECT Base Station (DBS)
DECT-DH1
DH1 Handset
DECT-CH4
4 Way Charger + PSU
DECT-CH1
Single Charger + PSU
CAB-DH1-HS
Headset Adaptor Cable for DH1
£RSP
£Trade Qty.
£3755
£1015
£1225
£550
£205
£135
£52
£20*
Total System Components
Total.
£RSP
£Trade
£35
£35
£20
£20
£6
£1900
£750
£17
£42
£0.72
each
Total Spares Items
Total
* subject to 30% discount
5. INDeX DECT SPARES ITEMS:
Code
Description
CAB-DAB
DAB 5m Cable for TJF connection
CAB-DCU/DEB
DCU/DEB 5m Cable for TJF connection
CAB-DCU/PC
3m cable PC to DCU
CAB-DCU/MOD
3m cable Modem to DCU
CAB-DCU
DCU mains cable
DCU-MB-DECT
DCU Motherboard
PSU-DCU-DECT DCU Power Supply Unit
PSUCH-DECT
4 Way / Single Charger PSU
DH1BAT-DECT
DECT handset spare battery
DH1CLIP-DECT
Clip for DH1 (packs of 20 only)
Qty.
Important Note:For Resellers who have chosen INDeX DECT training option 1 and will sub-contract installation to
SDX Systemcare, equipment will be despatched when a corresponding installation order has
been received.
Tel: 01707 364428
Order & Registration Fax no: 01707 364415

Reseller Update
Update no:
118
Date:
19th May 1997
------------------------------------------------------------------------------------------------------------------------------
SDX Product Range Price List : NEW ISSUE
The Product Range Price List from SDX Business Systems has been re-vamped and is now
available. The purpose of this Reseller Update is to:
1. Outline the revised document structure
2. Detail the ordering mechanism
3. Detail new inclusions
4. Announce price/item changes
5. Announce planned availabilty of a disk-based version
1. Structure: The structure has been altered in order that the document may be more easily
updated and maintained in future. Now a comprehensive ring-bound product, the Price List is in
numbered sections, with corresponding page numbers within each section, allowing us to reissue individual pages, sections, or to make additions to those already existing as the product
range develops.
Please note: To reflect the Channel Strategy now effective within our Reseller base, the pages
specifically pertaining to INDeX 800 components and ACD Section will only be available to
Resellers who have achieved the relevant Accredited status.
In addition to this, please note that any items relating to the DRC are also subject to
Accreditation, although this has not been indicated within this version of the Price List.
2. Ordering Mechanism: SDX Business Systems wish this Price List to reach as wide an
audience within our Channel as possible. However it is not only the initial circulation that is
important, but also that we have a controlled mechanism for issuing page/section
changes/additions as effectively as possible.
Therefore we propose that a mailing distribution list is established specific to this document. To
that end, all Resellers (Recognised, Approved and Accredited) are requested to submit a name
(or names) of personnel within their organisation who will become the central distribution
contact for Price List items, with a corresponding number of copies they are to receive. All
mailings of Price List information to these personnel will be made free of charge, with additional
copies of the Price List available under the standard ordering procedure.
Should you wish to receive copies of the Price List Material under this scheme, please
complete and return the attached Faxback Form as soon as possible. NB: These will be the
personnel to whom copies of the new Price List will be automatically sent during w/e
23rd May 1997.
Any future changes to the nominated personnel, their location, or the quantities they are to
receive must be advised to Sales Support department (DDI: 01707 364425) as appropriate.
3. New Items: Items now included and not detailed in the last Price List are as follows:
INDeX:
ACD:
Voice:
Spares:
Repairs:
CABCU-100S
New Cables
BRI, PRI, DRC and ACA Cassettes
INDeX PT-1 handset
GN Netcom ADDvantage headsets
INDeX DECT
Feature Licenses (licence keys)
Level 5.2 pricing
SDX Voice Manager Lite
Seltek Premier range
Includes new items
NB: INDeX products which have
passed their 18 month warranty
period will become chargeable for
repair from 1st July 1997
page 5.1
page 5.1
page 5.2
page 5.3
page 5.4
page 5.5
page 5.6
Section 6
page 7.3
page 7.4
Section 10
Section 11
4. Price/Item Changes: Detailed within this Price List to become effective 18th June
1997 are summarised as follows:
INDeX: LC1E/4G*
LC2E/4G
page 5.1
DT3-LG & DT4-LG***
SDX:
SLC
page 8.1
TWLC
page 8.1
TLC (SW)
page 8.1
FT1
page 8.3
FT1M
page 8.3
FT2
page 8.3
FT2 WB
page 8.3
FT3N & FT3G
Spares: PC Keyboard
page 10.4
No longer available
was £1495.00
No longer available
was £ 267.00
was £ 375.00
was £ 280.00
was £ 69.50
was £ 75.00
was £ 135.00
was £ 16.66
No longer available
was £ 32.00
now £1095.00**
now £
now £
now £
now £
now £
now £
now £
275.00
405.00
295.00
75.00
79.00
149.00
17.00
now £
60.00
*This item has been rationalised with the LC2E/4G. Effective 18th June, we shall only offer the
LC2E/4G which will be shipped excluding cables. Order as separate items LCC-1.7 and LCC2.7 for use with LC2E/4G as appropriate.
** This price has been detailed incorrectly in the Price List. To reflect the non-shipment of
cables with this item, the LC2E/4G will be reduced in price to £1095, not £1295 as shown.
*** A small quantity of DT4-LG are still available.
The price of the INDeX DECT demonstation kit (order code DECT-DEMKIT) is also incorrect, it
should be £3200, not £3645 as shown.
Please also refer to Reseller Update no. 119 detailing the extension of special offer prices on
Combo Cassettes and Seltek Lite.
5. Disk-Based Version: By July 1997, this issue of the Price List will be available as a
Windows Help File on a single disk, with supplementary disks for items only available under
Accreditation. A copy of this Help File will be automatically sent to nominated Price List
Material recipients and updated as appropriate. Obviously there is no restriction as to the
number of PCs onto which the file may be loaded. Further copies will be available under our
standard ordering procedure.
Should you have any queries in respect of the new SDX Product Range Price List, please do
not hesitate to contact me at this office.
Issued by: Sarah Stacey (extn 4162)
FAXBACK FORM
To:
Sarah Stacey
Company:
SDX Business Systems plc
Fax no:
01707 376933
From:
_________________________________
Company:
_________________________________
Re:
SDX Product Range Price List
-------------------------------------------------------------------------------------------------------Please note that the following personnel are nominated as recipients of Price
List Material within this organisation (continued on separate sheet as required):
Name
Location
Copies Required

Reseller Update
Update no:
119
Date:
16th May 1997
-------------------------------------------------------------------------------------------------------------------
Promotional Offers
Extended Until 31st October 1997
Combo Cassette Promotional Price
The introductory promotional prices for Combo Cassette announced in Reseller Update 108
11th February 1997 are to be extended. The promotional price for both cassettes (CMBO08-16 & CMBO6-2-16) of £1495, originally scheduled to end on 17th May 1997, will continue
to be available for orders shipped and invoiced before 31st October 1997. After this date the
normal RSP of £2295 will become applicable for Combo Cassettes.
Seltek Lite Promotional Price
The introductory promotional prices for Seltek Lite announced in Reseller Update 103 28th
January 1997 are to be extended. The promotional prices of £2995 and £3695 for 2 port
and 4 port respectively, were originally valid for three months. These prices will continue to
be available for orders shipped and invoiced before 31st October 1997. After this date the
normal RSP of £3995 for 2 port and £4495 for 4 port will become applicable.
Withdrawn
INDeX 100-S System Packages
The INDeX 100-S system packages announced in Reseller Update 81 11th September 1996
are to be withdrawn. The packages (order codes INDeX 100-S DASS & INDeX 100-S
ALOG) will continue to be available for orders shipped and invoiced by 13th June 1997.
Issued by Andrew Saunders (extn 4175)

Reseller Update
Update no:
120
Date:
22nd May 1997
---------------------------------------------------------------------------------------------------------------
Fax Manager for SDX Voice Manager
Fax Manager on the SDX Voice Manager has intermittently exhibited a number of problems.
This has meant the temporary unavailability of facsimile whilst these problems were
investigated further. The problems have arisen in environments where a single DDI number
is routed to the Voice Manager which is configured to automatically detect fax carrier tone to
receive a fax document. Under such circumstances and in a small number of instances,
voice channel performance problems have been experienced upon detecting the fax carrier.
Fortunately, only a very small proportion of sites that make specific use of the feature
described have been affected. The majority of facsimile installations have used the fax
facility either for outgoing facsimile (fax transmitted to the caller either on the same line or by
transmission at a later time), or on dedicated facsimile DDI numbers where the detection of
fax carrier was not called for.
SDX are now able to supply facsimile on a Controlled Release basis if the customer
requirement does not involve the problem situation described. This follows extensive
analysis, testing and prolonged field trialling. At no time during this episode has any voice
functionality been affected.
No special version of the software is being issued to rectify this as the problem has been
identified to be related to the manner in which the product is used. Every effort is being made
to fix this problem and the solution will be communicated when available.
All orders for Voice Managers with fax must be accompanied with a Controlled Release form
as attached which should be forwarded to Sales Order Processing.
Year 2000 Compliance Update
SDX BS plc recently communicated in Reseller Update 114 dated 2nd April 1997, that holiday
times on Voice Manager are non year 2000 compliant. This has now been corrected. All new
systems shipped after June 1997 will be fully 2000 compliant and a FOC upgrade ‘pack’ will
be available at the end of June 1997. Full details will be communicated nearer the time.
Issued by Mark Massingham ext 4170
SDX Business Systems plc
Application for Controlled Release
Fax Manager
1. APPLICATION DETAILS:
Reseller Name:
Customer Name:
Ref Order No:
Date:
2. CURRENT INDeX SYSTEM:
CPU Type:
S/W Level:
6.0/ 6.1/6.2
ACD Manager:
Y/N
Number of GCUs:
Config Details:
3. CENTRALISED VOICE MAIL:
Network: INDeX only / INDeX & iSDX
4.SYSTEM SIZE
Number of Voice Ports
Number of Fax Ports
Number of Hours
5.FAX APPLICATION DETAILS
Fax Back
Details:
Fax Menus
Details:
Other Fax
requirements
Details:
ISS Approval:
Date:
TSG Recommended
Actions:
TSG Approval:
Date:
Tel: 01707 392200
Order & Registration Fax no: 01707 364415

Reseller Update
Update no:
121
Date:
23rd May 1997
--------------------------------------------------------------------------------------------------------------SIGNIFICANT PRICE ADJUSTMENTS FOR SPOT
To further improve the competitiveness of SPOT - The PC Phone SDX Business Systems
plc have reviewed their pricing policy and as a result significantly reduced it's price by more
than half from its original RRP of £239. This further strengthens SPOTs position as the most
integrated desktop CTI device for use in the home office or at work
SPOT is now available to you (from 27th May 1997) at the following prices (this is your buy
price and is not subject to any further discount - there is no longer an RSP):
Volume
1+
20+
50+
100+
200+
Price (£)
99.00
89.00
79.00
69.00
Call Jon Cowell at SDX Business Systems plc
I am sure you will agree that this pricing re-positions SPOT as an even more attractive
computer controllable analogue phone to use on Direct Exchange Lines or on the analogue
ports of any PBX. Now all of your customers can have CTI!
SPOT is ideal for:-
• The sole trader who wants autodialling, caller ID, full fax and voice messaging while he is
away from the phone. Multiple mailbox voice messaging and fax on demand will
dramatically improve his profile.
• The small company requiring full messaging service plus telemarketing orientated CTI.
• The home/field based professional working from home who needs to keep in touch with
the office and his customers cost effectively.
• The SME perhaps with a PBX who wants to provide voice messaging with fax on demand
services without paying for a full blown PBX based voicemail system and fax server.
At the new prices SPOT is also well positioned as a feature terminal between the DT1 and
DT3. It differentiates and bridges, what is quite a large gap.
SPOTs capabilities are detailed in the enclosed brochure. Its main features and benefits
are:Features
Caller ID to PC applications
Autodialling from PC database
Multiple voice/fax mail boxes
Fax on demand
Hands-free and handset operation
Still works as a phone when PC is off
Data modem
It's all built in
VERY EASY TO INSTALL
Benefits
Screen pop from customer database
More accurate and faster dialling
Improve comms and appear bigger
Cost effective information dissemination
Do other jobs while on the phone
You don't need an extra phone
Easy email and internet access
No modem or sound card needed in PC
Just plug and play - anyone can do it!
SPOT comes in a shrink wrapped pack that includes 12 months free telephone support. Your
support and pre-sales overheads are therefore reduced to virtually zero.
This represents a significant margin generating opportunity for you.
If you have any queries about SPOTs capabilities or applicability please contact me (Jon
Cowell).
Issued by:Tel DDI:
Fax:
Email:
Jon Cowell
01707 364168
01707 376933
j.cowell@sdxplc.com

Reseller Update
Update no:
122
Date:
27th May 1997
------------------------------------------------------------------------------------------------------------------Product Return Labels
In February 1997 we introduced (in response to feedback from the Reseller Technical
Forums) ‘Product Return Labels’. (Please refer to Reseller Update no. 102). These are
used to help identify why the product has been returned to SDX Business Systems. In
February we stated that we would not process product returns that did not have labels. Since
then we have operated a relatively ‘relaxed’ enforcement of this procedure. However, we
now wish to enforce it more rigorously.
This update is to inform you that since Monday 19th May this policy has been fully enforced.
Goods returned to us will not be processed if a Product Return Label is not present. We
have plenty of label pads should you not have any and they are available free of charge
(order code LAB-RETPAB).
Issued by:- Sarah Stacey (extn. 4162)
Attached:- Reseller Update 102

Reseller Update
Update no:
123
Date:
19th June 1997
---------------------------------------------------------------------------------------------------------------
The Data Router Cassette
Product Overview
The Data Router Cassette (DRC) is the first product to emerge from our development
relationship with Bay Networks. The DRC enables the INDeX to route data from an Ethernet
Local Area Network (LAN) across any of its digital line cards in the same way as voice calls.
That is to say, all of the INDeX’s alternate route selection features can be equally applied to
data as well as voice, allowing calls to be re-routed in the event of congestion or failure. The
DRC can support upto a maximum of 32 x 64K connections. These connections could all be
to a single location or thirty-two individual locations. The DRC can automatically add new
64K channels to a call should the need for additional bandwidth arise, or drop channels
should the amount of data fall. One of the key differences between the DRC and other
routers is the ability to handle data from analogue modems (upto eight) as well as from other
routers. The DRC also includes, as standard, an X.21 interface for connecting DRCs (in
different locations) via kilostream services or frame relay networks. Detailed below are some
key applications suited to the DRC. Remember these applications are NOT mutually
exclusive, a single DRC can link LANs, enable remote workers and provide access to the
Internet all at once.
(For the full product overview please refer to the Product Description Addendum 2, May
1997).
Key Applications
Voice & Data over Private Circuits- Replacing Multiplexers
Traditionally, companies with private networks wishing to share a megastream circuit
between voice and data, have installed multiplexers to which the voice and data networks
are connected. Using a DRC at each of the sites removes the need for the multiplexer. Apart
from the financial benefits of less equipment, the DRC has a distinct advantage over time
division multiplexers (TDMs) in that it establishes connections as and when there is data to
send, whereas traditional TDMs allocate a fixed bandwidth to voice and data regardless of
the demand. However, if the customer requires, INDeX can be configured so that voice and
data have their own groups of B-Channels; have some dedicated channels and share the
rest; or just contend for the whole link.
1 of 9
Linking Multiple LANs Together Using Public Circuits
Where the volume of voice and data traffic does not justify the expense of a private circuit,
data can be switched over the public network. In this type of solution minimising call costs is
paramount. The DRC adds to INDeX’s least cost routing software by spoofing and
compressing data calls. Spoofing is where network administration data is handled locally by
the DRC on behalf of the distant network, thereby eliminating unnecessary telephone calls.
Compressing the data to be sent to the far network will reduce the number of 64K B channels
required.
Home and Mobile Workers
Home and mobile working are now becoming popular topics increasing the need for “dial up”
access to the corporate LAN. Home workers fall into two categories - permanent and
occasional. Permanent home workers are likely to be using ISDN lines. By providing a Bay
Networks CLAM* in the home connecting to a DRC in the office, all the benefits of spoofing
and compression detailed above can be given. Occasional and mobile workers are more
likely to require modem access to the office. The DRC with the full modem option is able to
support upto 8 simultaneous modem connections. When a call is presented to the DRC it
automatically checks to see if it’s a digitally sourced or modem call. If the caller is using a
modem the DRC will allocate a modem for the duration of the call after which it will be freed
for reuse.
*Note: CLAM - a small ISDN2 (Basic rate) router
Enabling Internet Access
A DRC can be used as the gateway to an Internet Provider. It supports industry standard
protocols for connecting to Third Party routers that may be in use by a Internet Provider.
When using the DRC or any router for Internet access it is important to install a firewall for
security. In these types of application authentication protocols and CLI checking are
ineffective.
Publications
There are a number of new publications available to assist at the point of sale these are:1)
2)
3)
4)
Product description
Data Brochure
Data Glossary
Price List
Configuration Information
Each INDeX system can support ONE Data Router Cassette. The DRC can be installed in
any slot on the system. Each B channel (up to 32) that is enabled on the DRC uses 1 port on
the INDeX. Therefore a DRC uses as a minimum 8 ports, or 16, 24, 32 ports depending on
the type of licence key ordered. Modems do not use ports on the INDeX.
Ordering and Pricing Information
There are three hardware variants of the DRC, the zero modem option (DRC-0M), the four
modem option (DRC-4M) and the eight modem option (DRC-8M). The DRC is supplied with
8 x 64Kbps B-channels as standard, configurations above 8 B-channels require the purchase
of a licence key for the additional channels. In order to purchase the correct licence, as with
all INDeX keys, it is necessary to know the serial number of the INDeX CPU that the DRC is
going to be used in conjunction with.
Note: The licence is held on the INDeX CPU, if the CPU is changed a new licence will be
required.
2 of 9
As an example, if you require a 24 B-channel DRC with four modems you will need to
purchase a DRC-4M and a LIC-DRC-16B (8 + 16).
Data Router Cassette
Code
DRC-0M
DRC-4M
DRC-8M
Description
8 B channel Data Router Cassette including Cable
As above + four V34 modems including Cable
As above + eight V34 modems including Cable
RSP
£3,600
£5,600
£7,600
Description
This licence key upgrades a DRC to 16B Channels
This licence key upgrades a DRC to 24B Channels
This licence key upgrades a DRC to 32B Channels
Four port V34 modem module upgrade for a DRC
RSP
£800
£1,600
£2,400
£2,500
Description
X21 Cable for use with the DRC
RSP
£64
Upgrades
Code
LIC-DRC-8B
LIC-DRC-16B
LIC-DRC-24B
DRC-MODEM
Cables
Code
CAB X21
Spares
Code
DRC-0MS
DRC-4MS
DRC-8MS
CAB PRI-3S
CAB X21
Description
8 B channel Data Router Cassette excluding cable
As above + four V34 modems
excluding cable
As above + eight V34 modems
excluding cable
3M RJ45 Cable
X21 Cable for use with the DRC
RSP
£3,570
£5,570
£7,570
£49
£64
Data Accreditation
There are two methods of achieving certification; the ‘SDX Accredited INDeX Reseller
(DRC)’ and ‘SDX Accredited INDeX VAR (Data)’. (VAR = Value Added Reseller).
The SDX Accredited INDeX Reseller (DRC) will be able to sell, install and maintain the DRC.
The convergence of the voice and data worlds, plus the introduction of the DRC, present
immense opportunities for INDeX Resellers as customers look for one total solutions provider
for their Voice and Data requirements. However to fully maximise the potential offered, SDX
Business Systems and our Resellers need to take on and keep abreast of new products and
technologies in the data market. With this is mind we have introduced a new category of
accreditation - the SDX Accredited INDeX VAR (Value Added Reseller). This category of
accreditation covers both INDeX specific products and ‘other’ complementary products and
/or technologies.
The SDX Accredited INDeX VAR (Data) will be able to sell, install and maintain complete
voice and/or data solutions incorporating the DRC and/ or Bay Networks data products. On
completion of VAR accreditation the Reseller will also be a Bay Networks Authorised Partner
(Bay AP). This is a highly regarded qualification in the data industry and will be a powerful
differentiator at the point of sale.
3 of 9
SDX Accredited INDeX Reseller (DRC)
To attain accreditation the Reseller must have two sales and two technical staff qualified as
detailed below.
In addition all sales will be subject to the purchase of a minimum of one day’s pre-sales
support (£750nett) from SDX Business Systems plc. This should be ordered from SDX
Business System’s Technical Support Group. Please contact Claire Saunders (01707 392200
ext. 4335).
Sales training requirement
A minimum of two delegates must pass (or already be certificated for) the following courses.
Course
Duration
SDX INDeX Professional Selling Skills*
SDX INDeX Negotiating Skills*
Master product sales course
Private Networking product sales course
Data Skills course**
PPS DRC course***
2 days
2 days
2 days
2 days
1 day
2 days
* Note: These specific courses may be waived in favour of alternative Professional Sales
Training qualifications on condition they have been passed within the last two years,
certificates are available for submission with the application and the alternative achieves full
approval from the appropriate SDX Regional Business Manager (RBM) as demonstrating a
satisfactory equivalent standard.
** Note: Where it is believed the delegate(s) already have appropriate data knowledge but
have not attended the specific course detailed above, the RBM will be happy to discuss
acceptance of documented alternative training/experience at his discretion.
***Note: If the delegate(s) already has/have PPS 800 status then a one day course only
needs to be attended.
Technical training requirement
A minimum of two delegates must pass (or already be certificated for) the following courses.
Course
Computer Skills*
INDeX IPM (Fast Track)/or INDeX Basics
INDeX Networks and Diagnostics
Digital Signalling
Data Skills *
INDeX DRC
PTS Data*
Code
T18
T60/61
T01
T02
T37
T39
T91
Duration
2 days
2/5 days
2 days
2 days
1 day
2 days
3 days
*Note:Where it is believed the delegate(s) already have appropriate data or computer
knowledge but have not attended the specific courses detailed above, we will be happy to
discuss acceptance of documented alternative training/experience at our discretion. Where
appropriate we will ask the delegate to sit a written examination. Such enquiries should be
directed to Alan Ralph (Technical Training Manager). Telephone number 01707 392200 ext
4272.
4 of 9
We recommend that engineers with little, or no hands on experience of Local Area Networks
(LANs) attend the following course. This course should be attended prior to T39 and T91.
Course
Code
Duration
INDeX LAN and NOC
T38
1 day
SDX Accredited INDeX VAR (Data)
To attain accreditation the Reseller must have two sales and four technical staff qualified as
detailed below.
Sales training requirement
A minimum of two delegates must pass (or already be certificated for) the following courses.
Course
Duration
SDX INDeX Professional*
SDX INDeX Negotiating Skills*
Master product sales course
Private Networking product sales course
Data Skills course**
PPS DRC course***
2 days
2 days
2 days
2 days
1 day
2 days
* Note: These specific courses may be waived in favour of alternative Professional Sales
Training qualifications on condition they have been passed within the last two years,
certificates are available for submission with the application and the alternative achieves full
approval from the appropriate SDX Regional Business Manager (RBM) as demonstrating a
satisfactory equivalent standard
** Note: Where it is believed the delegate(s) already have appropriate data knowledge but
have not attended the specific course detailed above, the RBM will be happy to discuss
acceptance of documented alternative training/experience at his discretion.
***Note: If the delegate(s) already has/have PPS 800 status then a one day course only
needs to be attended.
Technical training requirement
Part One
A minimum of four delegates must pass (or already be certificated for) the following courses.
Course
Computer Skills*
INDeX IPM (Fast Track)/or INDeX Basics
INDeX Networks and Diagnostics
Digital Signalling
Data Skills*
INDeX DRC
PTS Data*
Code
T18
T60/61
T01
T02
T37
T39
T91
Duration
2 days
2/5 days
2 days
2 days
1 day
2 days
3 days
*Note:Where it is believed the delegate(s) already have appropriate data or computer
knowledge but have not attended the specific courses detailed above, we will be happy to
discuss acceptance of documented alternative training/experience at our discretion. Where
appropriate we will ask the delegate to sit a written examination. Such enquiries should be
directed to Alan Ralph (Technical Training Manager). Telephone number 01707 392200 ext
4272.
5 of 9
We recommend that engineers with little, or no hands on experience of Local Area Networks
(LANs) attend the following course. This course should be attended prior to T39 and T91.
Course
Code
Duration
INDeX LAN and NOC
T38
1 day
Part Two
This section enables the Reseller to achieve Bay Networks Authorised Partner status.
Please note that this entails completing an application form which is submitted to Bay
Networks for approval. This is a currently a significant task (the application form is twelve
pages) and time consuming since Bay Networks in the States have to sign off the approval.
We are negotiating with Bay a process of facilitating this approval and as soon as we have
completed this we will distribute the information and assist each Reseller with their
application.
The appropriate number of delegates must pass a number of external examinations which
relate specifically to Bay Networks products. Naturally if a Reseller already has full Bay AP
or higher status then these delegates are exempt from this part of the Data VAR
accreditation. The same delegates still have to complete the INDeX specific element.
The examinations are held at ‘Sylvan Prometric’ approved test centres (Sylvan Prometric is a
Bay approved independent testing organisation). Examinations may be taken at a number of
regional centres. Further details of location, dates and prices can be obtained by telephoning
0800 592873. Approximate fees are £100 - 150 per examination. These fees are NOT
included in training fees.
The mandatory examinations are as follows:
Examination Title
Network Manager
Hub Connectivity
Router Specialist
Switching Specialist
Min number of delegates
4
1
1
1
Where only one delegate is required to pass an examination it is possible for the same one
engineer to pass all three or, for the examination load to be distributed amongst the
nominated engineers.
There are a range of courses to assist delegates in preparing for these examinations. We
strongly recommend that these courses are attended since the examinations are based on
them.
Course
Network Management
Optivity
Hub Connectivity
Bridge/Router
Switching
Code
T171
T201
T196
T202
T269
Duration
4 days
2 days
5 days
4 days
3 days
Associated examination
Network Manager+
Network Manager+
Hub Specialist
Router Specialist
Switching Specialist
+ There are two courses to prepare for the Network Manager examination, a four day and a
two day. The four day course is more in-depth and includes more comprehensive product
literature (extremely useful for the examination). We recommend that at least one engineer
attends the four day course to enable the literature to be available for the other three
engineers who can then attend the two day course. Without the literature from the four day
course it is very difficult to pass the Network Manager examination.
6 of 9
We strongly recommend that engineers with little or no hands on experience of protocols
attend the following course first.
Course
TCP/IP Support
Code
T203
Duration
2 days
Special Pricing for SDX Accredited VAR (Data)
Due to the level of training required to enable SDX Resellers to gain Accredited VAR status,
SDX has arranged a training package which ensures that costs to the reseller are minimised
but the quality of courses are maintained.
We are offering a special price of £3700 for the minimum level of training* required for four
Reseller engineers’ tuition for the data element of part one of the accreditation. This is a
reduction of £900. The courses are detailed below.
Course
Data Skills
INDeX DRC
PTS Data
Code
T37
T39
T91
Duration
1 day
2 days
3 days
Minimum number of delegates
4
4
4
*the minimum level of training assumes that the Reseller is already accredited for INDeX or
ACD and thus already has certification for the other courses.
To gain Bay Authorised Partner status (via the Bay training courses) the course duration and
costs would be as follows:
Course
Network Manager course (4 days) - 4 delegates
Hub Connectivity course (5 days) - 1 delegate
Bridge/Router course (5 days) - 1 delegate
Switching course (3 days) - 1 delegate
Duration
16 days
5 days
5 days
3 days
Cost
£6160
£1925
£1925
£1155
This represents a total of twenty-nine days training at a price of £11165. Allowing for the
three training credits offered by Bay to Bay AP resellers (traded against the three most
expensive courses) this would represent a final cost to the Reseller of £5765 (to train the
minimum number of delegates NOT per engineer). In comparison, by sourcing suitable
alternatives, we have managed to reduce the number of days training to only twenty-two
days at a cost of £3500. The courses are detailed below.
Course
Network Management
Optivity
Hub Connectivity
Bridge/Router
Switching
Code
T171
T201
T196
T202
T269
Duration
4 days
2 days
5 days
4 days
3 days
Minimum number of delegates
1
3
1
1
1
In summary therefore, an existing SDX Accredited INDeX Reseller can complete the training
for Data VAR accreditation for a package price of £7200.
The two additional recommended courses (T38 INDeX LAN and NOC and T203 TCP/IP
Support) are available at a discounted price of £750 per delegate if booked at the same time
as the data package. The full cost of the courses, if booked separately, is £825.
Demonstration, Installation and Test Equipment
In addition to the training requirement both SDX Accredited INDeX Reseller (DRC) and
SDX Accredited VAR (Data) must purchase/upgrade their demonstration INDeX and
purchase the necessary installation and test equipment as detailed below.
7 of 9
Mandatory Installation and Test Equipment
Minimum Hardware Requirements
LAP TOP PC- Minimum 486 µP, 8 Meg RAM
10BaseT Ethernet interface (capable of operating promiscuously)
Standard 10BaseT cable and a ‘micro’ Hub
Operating Systems
Windows 3.11 or 95
TCP/IP protocol stack including Telnet (standard on win95)
Recommended LAN Analysis Software
Available From Novell resellers
Product Name LANalyzer for Windows
Description
v2.2, 3.5" media
Part Number 00662644089065
Prod. Cat.
G
Price
$1,495
Mandatory Demonstration Equipment
INDeX 6.4 software
DRC-4M
Basic Rate Cassette
Bay Networks CLAM router
Note: Any Bay Networks equipment should be purchased from Unity Distribution (01753)
696677
8 of 9
DRC Functional Specification
LAN interfaces
Ethernet 10BaseT
WAN interfaces
8,16, 24 or 32 64k B-Channels
2.4 to 64Kbps X.21 port
Protocol support
Protocols routed
Routing protocols
Protocols spoofed
WAN protocols
IP, IPX, SPX
Netware RIP; IP RIP-1, RIP-2 and OSPF
Netware IPX/SPX; TCP/IP; Microsoft WINS and NetBIOS
Name Service over TCP/IP
PPP; Multi Link PPP
Compression
Auto negotiated each session
STAC compression using Lempel-Ziv
Microsoft Point to Point Compression (MPPC)
Management
Telnet;
SNMP, MIB II
Software upgrade to Flash memory.
Security
CLI Check, CLI dial back, PAP, CHAP
and RADIUS compliance.
Performance
14,880 PPS filtering
Minimum 10,000 PPS forwarding (uncompressed)*
Operating Temp
0 - 40°C ambient
Humidity
5 - 95% non condensing
Options
0,4 or 8 V34 modem dynamically attached to any configured
channel
* Preliminary information, the actual figure is expected to be higher.
Issued by:- Graham Streit (extn 4383)
9 of 9

Reseller Update
Update no:
124
Date:
23rd June 1997
-------------------------------------------------------------------------------------------------------------------
General Release Level 6.3.1 Software & Associated Products
SDX Business Systems plc are pleased to announce that with immediate effect the following
products are now on general release.
•
•
•
•
Level 6.3.1 software
Combo Cassettes
BRI Cassettes - both ‘S’ & ‘T’ applications
PRI Cassettes - both ‘S’ & ‘T’ applications
Level 6.3.1 is the general release version of Level 6.3. It incorporates a number of patches
and corrections for minor field issues identified during the controlled release period and also
includes additional ISDN enhancements.
Details of Level 6.3 software, associated ISDN functionality and the Combo Cassettes may
be found in Reseller Update 108, 11th February 1997. Details of field issues identified in the
controlled release period and resolved in Level 6.3.1 may be found in Technical Bulletin 33
available from TSG.
Level 6.3.1 upgrade packs will be despatched free of charge to all resellers that received
Level 6.3 upgrade packs. Additional upgrade packs may be ordered using the code INDeX6.3.1 RSP £100 normal MLD applies. CPUs will continue to be despatched at 6.2 software
until mid August, from which point CPUs will be despatched loaded with 6.3.1 software.
ISDN Enhancement
CLI information is now passed to BRI ‘S’ and PRI ‘S’ interfaces on Level 6.3.1. This is a
useful feature enhancement that may be used to provide CLI security checking for routers
connected to these interfaces.
ISDN Applications
Although the BRI and PRI cassettes are now on general release, all ‘S’ applications, Terminal
Adaptors, Routers, Video Conference equipment should be verified or tested with INDeX
before installation. Please refer Technical Bulletin 31 for further details.
CPU 400/800 PCS 14 Compatibility
CPU 400 and CPU 800 will move to PCS 14, these are not likely to start shipping to the field
until October 1997. The PCS 14 CPU400/800 are functionally identical to earlier PCS levels,
but include an alternative manufacturer’s chip set that is only compatible with Level 6.3.1
software, and will not work with earlier software releases. The CPU 100 and 200 are not
effected by these component changes and remain compatible with all software versions.
Centralised Voice Mail INDeX to INDeX
Details of the centralised voice mail applications supported by INDeX require reiteration.
Within INDeX only networks, centralised voice mail operation is supported using either the
SDX Voice Manager or the Seltek Premier Voice Manager. In both cases the benefit of
visual voice mail integration is available to all INDeX display terminal users within the
network. The remote INDeX sites within the network have voice mail box functionality but do
not have access to:• Auto Attendant
• Call Queuing
• ACD record options
The following planning rules apply for centralised voice mail within INDeX networks:•
•
•
•
•
All INDeXs have Level 6.3.1 software
All INDeXs are using a linked numbering scheme
All INDeXs are using the same extension number length across the network
SDX Voice Manager is at version 5.9 using the ‘SDX Last’ option only
Seltek Premier Voice Manager is at version 4.5 or above
Centralised Voice Mail INDeX to iSDX
INDeX centralised voice mail operation with iSDX is supported at Level 6.3.1 for the following
configurations. INDeX with DPNSS connection to an iSDX that has analogue connection to
an Octel VMX Voice Mail system. Because of the proprietary way that iSDX operates voice
mail message waiting, INDeX only supports centralised voice mail with iSDX in this particular
configuration achieving a high level of integration. Support of other centralised voice mail
applications with iSDX is not supported, if in doubt contact TSG or Sales Support.
Issued by Andrew Saunders ext 4175

Reseller Update
Update no:
125
Date:
31st July 1997
-------------------------------------------------------------------------------------------------------------------
Power Fail Circuits on Analogue Cassettes
BABT require a minimum of 20% of all analogue lines to be available as power-fail circuits.
In order to ensure that all INDeX systems sold meet these BABT regulations, SDX Business
Systems are clarifying the number of power fail circuits which are supplied on each analogue
cassette.
ANALOGUE CASSETTE
NUMBER OF POWER FAIL CIRCUITS
AL - 0 - 16
AL - 2 - 8
AL - 4 - 2
AL - 8 - 2
AL - 8 - 8
No Power Fail Circuits
1 x Power Fail Circuits
1 x Power Fail Circuits
2 x Power Fail Circuits
2 x Power Fail Circuits
Supports 16 x 2-wire
Supports 2 Alog Trunks, 8 x 2 wire
Supports 4 Alog Trunks, 2 x 2 wire
Supports 8 Alog Trunks, 2 x 2 wire
Supports 8 Alog Trunks, 8 x 2 wire
Please note that these details have been confirmed since the launch of INDeX, and as such
are currently up to date and must be referred to when quoting for new systems.
Issued by:- Debbie Curant (extn. 4580)

Reseller Update
Update no:
126
Date:
31st July 1997
-------------------------------------------------------------------------------------------------------------------
Out of Box Failure (OBF) Charges
SDX Business Systems plc are pleased to announce that with immediate effect all
orders for products replacing OBF claims will now be charged at TRADE price (i.e.
RSP less MLD). Currently OBF’s are charged at full RSP. Credit will still only be
issued when the faulty item is returned within 10 working days with the correct
documentation.
Issued by:- Sarah Stacey (extn 4162)

Reseller Update
Update no:
127
Date:
1st August 1997
-------------------------------------------------------------------------------------------------------------------
INDeX DECT
INDeX DECT Brochure
The 8 page INDeX DECT product brochure is now available. The brochure has a RSP of
£0.75 each and is sold in packs of 50. An initial quantity of 100 is being sent to each reseller
under separate cover. The order code for this item is D-BRDECT. The brochure contains a
product overview of INDeX DECT and an introduction to the business benefits of cordless
telephony.
A more detailed description of INDeX DECT is contained in the Product Description
Addendum II. This has an RSP of £4 each and is sold in packs of 20, order code D-PRDESAD2 - sample enclosed.
DH1 Handset Accessories
The INDeX DECT DH1 cordless handset is to complemented by the introduction of two
accessories, a phone cover and a holster. Both items are manufactured in quality black
leather specifically for the DH1. Each unit has a sturdy integrated belt clip, making them
suitable for use during most physical activities. It is recommended that the clip of the DH1 is
removed when used with these products.
The phone cover has a clear plastic front and need only be removed from the DH1 when the
battery requires charging. The phone cover provides additional protection against physical
damage and the ingress of moisture and dirt.
The holster provides a very secure method of carrying the DH1 on a belt and is particularly
useful when engaged in physical activities, e.g. maintenance and warehouse work. The
DH1 is removed from the holster to make and receive calls and for battery charging.
Both the phone cover and holster will be available from 18th August. Order details and RSP
(subject to normal MLD) are shown below
Code
DECT-DH1HOL
DECT-DH1COV
Description
Black leather holster with belt clip for DH1
Black leather phone cover with belt clip for DH1
£RSP
£26
£28
Revised Spares & Repairs
The INDeX DECT spares and repairs listed in the price list and announced at launch, are to
be revised with immediate effect. The DCU-MD-DECT (DCU motherboard) and the PSUDCU-DECT (DCU power supply unit) are withdrawn as spare parts and can no longer be
ordered or repaired as individual items.
The DECT Control Unit complete with its power supply and motherboard will be introduced
as a separate item and treated as a single item for spares, repairs and warranty purposes.
Originally the DCU was only supplied as part of the startpack and not available separately.
INDeX DECT is subject to the same returns and out of box procedure as other INDeX
products.
The following pricing information for spares and repairs should be used with immediate effect
and replaces the relevant sections in the current price list.
INDeX DECT - Spares
Code
CAB-DAB
CAB-DCU/DEB
CAB-DCU/PC
CAB-DCU/MOD
CAB-DCU
DCU-DECT
PSUCH-DECT
DH1BAT-DECT
DH1CLIP-DECT
Description
DAB 5m Cable for TJF connection
DCU/DEB 5m Cable for TJF connection
3m cable PC to DCU
3m cable Modem to DCU
DCU mains cable
DCU complete with motherboard, PSU & bracket
4 Way / Single Charger PSU
DECT handset spare battery
Clip for DH1 (packs of 20 only)
£RSP
£35
£35
£20
£20
£6
£2495
£17
£42
£0.72 each
INDeX DECT - Repairs
INDeX DECT is supplied with a 12 month repair or replacement warranty, effective from date
of invoice. The following is a price list for repairs carried out after the warranty expiry date.
Description - INDeX DECT Repairs
DCU complete with motherboard & PSU
DECT Alog Board (DAB)
DECT Expansion Board (DEB)
DECT Base Station (DBS)
DH1 Handset*
£ NETT
£680
£130
£190
£130
£75
All items are refurbished to an “as new” standard.
DCUs should be returned for repair complete with motherboard and PSU, but with DEBs and
DAB removed and returned separately.
* Price excludes renewal of DH1 battery. Repaired handsets will be returned with original
battery, it is therefore advisable to return handsets for repair without the battery.
There is no repair service for chargers or charger PSUs.
Misleading Competitive Comparison
It has come to our attention that a competitor is circulating a comparison between INDeX
DECT and their own DECT product. The comparison is misleading in many respects and
entirely inaccurate in a number of areas. Whilst it would be inappropriate to name the
competitor or the product concerned, it is important to provide accurate information
concerning the areas of comparison, these are detailed below.
Analogue vs. Digital Connection
Connection to an analogue extension port on the interworking INDeX or PBX is required for
each INDeX DECT DH1 cordless handset. This method of integration offers a number of
benefits over digital connection:• Non-blocking full availability connection between INDeX and INDeX DECT. Therefore no
complex traffic planning to determine the number of digital channels.
• INDeX DECT can be integrated with any PBX.
• DH1 cordless handsets are analogue extensions of the host INDeX or PBX and therefore
have access to the all features of the host system. Furthermore if INDeX DECT is added
to a legacy PBX, DH1 users do not need to learn new features or change existing working
practices.
• Being feature transparent, INDeX DECT simply uses the intelligence and call routing
capability of the host INDeX or PBX. This simplifies INDeX DECT installation,
configuration and maintenance and removes the risk of interworking problems.
System Size
INDeX DECT has a maximum configuration of 16 base stations and 64 handsets. The
average DECT system configuration in business applications is 4 base stations and 12
handsets. Therefore INDeX DECT clearly has the capacity to address the cordless market
opportunity. It is expected that the average DECT system size will increase as the cordless
market develops. Accordingly a development is planned for INDeX DECT that will increase
the system capacity to 32 base stations and 128 handsets, delivery expected second half of
1998.
Handover and Roaming
Contrary to the competitor suggestion INDeX DECT supports the features of roaming and
seamless handover. These features are generic functions of multi base station DECT
technology. Handover is an instantaneous process that does not introduce any delay,
disruption or distortion to speech quality. INDeX DECT users will not be aware that handover
has occurred.
Additional Benefits of INDeX DECT
• INDeX DECT is available to INDeX Resellers on an exclusive basis differentiating the
INDeX Reseller at the point of sale.
• Unlike many other products, including the competitor in question, INDeX DECT is fully
GAP compliant. This is becoming a major requirement for purchasers of DECT systems
and is a major point of product differentiation.
• The analogue integration method used by INDeX DECT means that it is compatible with
almost any PBX, increasing the business opportunity of INDeX DECT as a value add sale.
Please refer to the Product Description Addendum 2 for a complete description of INDeX
DECT, the features of roaming and handover, and the business benefits of cordless
telephony.
Issued by:- Andrew Saunders (ext 4175)

Reseller Update
Update no:
128
Date:
22nd August 1997
-------------------------------------------------------------------------------------------------------------------
Controlled Release of Level 7.0
With immediate effect SDX Business Systems plc are pleased to announce that INDeX Level
7.0 software will be available on Controlled Release. The objective of this Reseller Update is
to highlight the key features of Level 7.0 software and the corresponding ordering
mechanism.
Level 7.0 provides the software platform to support a future range of second generation
value added products. Also incorporated are a number of functionality enhancements which
are detailed in the attached Level 7.0 Product Description. The key features of level 7.0 are
summarised as follows
•
•
•
•
•
•
•
Support of the Data Router Cassette
DDI Routing Enhancements
Mobile Number Feature
DSS/BLF Enhancements
Call Centre Enhancements
Licence Key Enhancements
Administration Enhancements
Compatibility
Level 7.0 software should only be installed on a CPU that is PCS 11 or above, it can be
upgraded from any version of INDeX software, and is compatible with the Global Voice
Manager 5.9, the Seltek Voice Manager 4.6, ACD 4.2/5.1/5.2 (for CPU’s 200/400/800) and
ACD 5.2 for use with the CPU100.
Level 7.0 Software Upgrades
A Level 7.0 upgrade pack will be despatched free of charge to each Reseller Technical
Principal. Additional upgrade packs may be ordered using the code INDEX-70 RSP £100
(normal MLD applies). CPUs will continue to be despatched at 6.3.1 software until the
general release of level 7.0 in September, from which point CPUs will be despatched loaded
with 7.0 software.
The upgrade packs will contain CPU100, 200, 400 and 800 software at controlled release
version level 7.0. Also included in the pack are updated system programming, installation
and maintenance sections of the engineering manual in both hard copy and Windows help
file format.
The electronic serial number of a CPU does not change when it is upgraded to Level 7.0.
Therefore the licence keys previously supplied with CPUs remain valid after upgrading to
Level 7.0.
Note: Please be aware of the new Agent licence key that is required in level 7.0 for
systems using the SDX ACD Manager, Seltek Premier and Seltek Lite Voice Manager
products.
Please notify SDX Business Systems when upgrading an existing system to Level 7.0 by
completing the attached ‘7.0 Controlled Release Registration Form’. This form is also used to
obtain the new ACD Agent and Mobile Numbers licence keys. See ‘Controlled Release
Registration’ section below.
The new features, facilities and associated benefits enabled by Level 7.0 are available to
existing INDeX users as a simple upgrade. Although Level 7.0 is available free of charge to
our Resellers, the opportunity exists for Resellers to charge for the software element of
upgrades to existing systems. Therefore SDX Business Systems are suggesting a retail
selling price of £595 for the software element of Level 7.0 upgrades.
Feature Licence Keys
As per Level 6.3.1, licence keys are required for WOCs, Visual Voice Mail Integration, CTI
and Silent Monitor. In Level 7.0 the Cordless licence has been renamed Divert Tones and
the functionality revised. A licence key is no longer required for MF integration of such
devices as doorphones, which is now enabled on the terminal menu. A level 6 series system
with the Cordless licence enabled that is upgraded to level 7.0 will automatically have the
Divert Tones licence enabled.
The Cordless licence was introduced to enable integration with the Peacock RTS 1250
cordless system. INDeX DECT does not require the use of the Cordless licence. The
Cordless licence has also been used to enable simple MF integration with third party voice
mail products. The Cordless licence has an RSP £1000 (normal MLD applies) as detailed in
the current SDX Business Systems price list. However in exceptional circumstances this has
been made available FOC at the discretion of SDX Business Systems.
When Level 7.0 moves to general release in September, the Cordless / Divert Tones licence
key will in all cases be subject to the revised RSP of £1750 (normal MLD applies).
Systems using a SDX ACD Manager will require an ACD Agent licence corresponding to the
maximum number of simultaneously logged on ACD agents. The Seltek Premier and Lite VM
also use an ACD agent log on code for each of its VM channels. Please remember to
include these in the ACD Agent licence. For example, a system with a 30 agent ACD and a
Seltek Voice Manager with 4 voice channels, will need an ACD Agent licence for a minimum
of 34 agents. The closest available ACD Agent licence is for 35 agents. Refer to the INDeX
Level 7.0 Product Description for further details and a list of available ACD Agent licences.
The ACD Agent licence is currently FOC and only available to users of SDX ACD Manager
and Seltek Premier / Lite Voice Manager.
The Mobile Numbers feature allows a DT and an associated INDeX DECT DH1 to share a
single directory number. Refer to the INDeX Level 7.0 Product Description for further details.
This feature is enabled by the new Mobile Number licence, which is FOC but will only be
available to users of INDeX DECT
Licence keys for Silent Monitor, WOC and Visual Voice Mail Integration continue to remain
free of charge. CPUs will continue to be supplied with licence keys for two WOCs and Visual
Voice Mail Integration until further notice.
The ACD Agent and Mobile Number licences can be obtained by using the ‘7.0
Controlled Release Registration’ form see ‘Controlled Release Registration’ section
below.
Training
Unlike previous releases of INDeX software, it is not mandatory that engineers receive
technical update training for Level 7.0. The documented changes in the installation,
programming and maintenance manuals will provide the information an engineer will require
to understand the changes from 6.3.1 to level 7.0. However, if any Reseller would like to
attend a specific Level 7.0 workshop, please contact Carol Bell on 01707 364154. As level
7.0 goes into controlled release any future SDX Business Systems training courses will be
run on the level 7.0 INDeX platform.
Similarly, the Level 7.0 documentation will provide the information required for Sales
Training. However, if the Reseller requires a Level 7.0 Product Update, this should be
arranged directly with your Regional Account Manager.
Controlled Release Registration
To ensure that the controlled release process is a success and that the appropriate level of
support is available it is important that we have complete visibility of all systems with Level
7.0. Therefore, please notify SDX Business Systems when upgrading an existing system to
Level 7.0 by completing the attached ‘7.0 Controlled Release Registration’ form. Once
completed this should be faxed to Sales Support on 01707 372184.
In order to receive the licence for ACD Agent log ons, please complete the Controlled
Release Registration form. Be sure to enter the CPU serial number, ACD and/or VM
site/dongle number and the amount of agents required for logon.
If a Mobile Number licence key is required please complete the Controlled Release
Registration form and be sure to enter the CPU serial number and INDeX DECT serial
number.
ACD Agent and Mobile Number licence keys will be issued the next working day and will be
sent to the Reseller contact nominated on the ‘7.0 Controlled Release Registration Form’
using surface mail, e-mail or fax as appropriate. Please do not ring Sales Support to obtain
these licence keys.
Issued by Dave Garwood (extn 4306)
7.0 Controlled Release Registration Form
1. APPLICATION DETAILS:
Reseller Name:
Licence Return
Details:
Please enter fax, no. or E- Mail address where you would like the licence key to be sent.
Contact Name:
Telephone No.
Fax Number:
Customer Name:
Access Id:
Address:
For Office Use Only
Contact Name:
Telephone No:
Upgrade Date:
2. SYSTEM DETAILS:
CPU Type:
CPU Serial Number:
Upgrade from : 6.0/ 6.1/ 6.2/
6.3.1
Voice Manager: Y / N
Seltek/Global
logons
Note: ACD Licence required for Seltek VM
Number of Seltek VM Channels:
Seltek VM Site/Dongle Id:
Networked VM : Y / N
Remote/ Local Integration
Note: Licence required for Mobile User Feature
DECT: Y / N
DECT Serial Number:
Note: Licence required for ACD Logons
ACD Manager: Y / N
Number of Agents Required:
ACD Site/Dongle Id:
3. CONFIG DETAILS:
DSLC ports:
Alog ports:
Alog trunks:
DASS Channels:
BRI ‘S’ Channels:
BRI ‘T’ Channels:
Number of GCUs:
DPNSS Channels:
DPNSS Routes:
DRC:
E-PRI:
Please send me
Mobile User Licence
ACD Log On Licence
Tel: + 44 (0) 1707 392200 Registration Fax no: + 44 (0) 1707 372184
INDeX Level 7.0
Product Description
(Controlled Release)
SDX Business Systems plc
38HBK00001SBS - Issue 1 (August 1997)
INDeX level 7.0 Software
Available on Controlled Release from August 1997, and the standard release for the
support of the Data Router Cassette (DRC), INDeX level 7.0 will provide the foundation for
the next range of developments on the INDeX product. The key features of level 7.0 are
summarised as follows:
♦
DDI Routing Enhancements
♦
Mobile User Enhancements
♦
DSS/ BLF Enhancements
♦
Call Centre Enhancements
♦
Licence Key Enhancements
♦
Administration Enhancements
DDI Routing Enhancements
INDeX level 7.0 has added further DDI functionality to the existing benefits available in previous
levels of INDeX software.
DDI Alpha Tagging Enhancements
Historically, DDI numbers have been routed via individual pilot tables to achieve a unique alpha
tag for each number. This was an in-efficient use of directory numbers, because many calls are
often routed to common destinations.
A new DDI Number table has been introduced within the DDI number menu. This has a capacity
of 1000 DDI numbers in a maximum of 10 blocks, DDI number may be up to 8 digits in length.
The DDI table allows a unique alpha tag to be assigned to each DDI without using a pilot number.
The new DDI alpha tag has a display priority above pilot number names (see following table). The
DDI alpha tag table does not control call routing. The call routing of DDI will continue to be
achieved by existing methods.
For Example : On previous versions of INDeX software a DDI call to an extension would not
show an alpha tag unless the call was sent via a pilot number, using the pilot name for alpha
tagging. This uses 3 directory numbers every time it is used (ie. Pilot, associated Trunk &
Terminal number). With level 7.0 the DDI number is passed through a DDI Names list which will
attribute the DDI name to the DDI call, displaying the alpha tag from the DDI names list in the
display of the terminal.
A Second Example: If a block of DDI numbers are presented to a an ACD group, each DDI
having its own alpha tag. Previous versions of INDeX software would require an individual pilot
number for each DDI alpha tag. With level 7.0, the incoming DDI can be given an alpha tag by the
DDI Names list, and then follow a translation to match the DDI range to a single pilot number. This
saves using up blocks of pilot numbers, purely to provide alpha tagging.
Page 2
Naming Priorities
The following table indicates the display priority for incoming calls (Priority 1 being the highest).
The Group Name is the name associated with the terminal group.
Name
Priority
Group Name
DDI Name
Pilot Name
Trunk Name
CLI or Speed Dial Name
1
2
3
4
5
For Example, A call presented on a line with a trunk name programmed will show the name of the
trunk rather than the CLI or Speed Dial Name.
Back Busy on DDI
A new directory/pilot number sub menu has been added for DDI call routing that determines the
maximum simultaneous number of call attempts/connected calls that are possible for each DDI
number. When this number is reached any additional call attempt will be rejected as if the
destination was busy. This new field is called the Call Limit field.
For Example: If this parameter is set to a value of 10 for a particular DDI number and 9 calls
have been presented on this number and are currently connected to agents, when a 10th call is
presented on the DDI number it shall be routed according to the incoming dispositions. However,
if there is a subsequent call attempt, i.e. the 11th call attempt, then this will be rejected as busy.
No further call attempts will be successful until the total number of connected or queued calls that
were presented on this DDI number falls to below 10.
Mobile Number
A new feature Mobile Number has been added, this allows the user to have one number for both
their normal DT extension and their DECT handset. When the normal extension is called both the
DT and DECT handsets ring, giving the effect of your DT being in parallel with your DH1 handset.
If the user is called while using either handset, the system will give a busy indication, and the
option to use message, call back and camp on.
This feature is only available with the INDeX DECT. The Mobile Users Licence has to be enabled
for this facility to work. Some of the benefits available with this feature are :
• not having to set your divert every time you leave your desk
• if the user is in a meeting and does not want to be disturbed. When the DECT handset is
turned off the call will continue ringing the DT handset following the divert no answer to
Voicemail.
This feature is invoked by entering a valid internal number (ie. the DECT dn), in a field Mobile
Number under the terminal/ extended functions menu.
DSS/BLF Enhancements
The ability to route DDI calls via a pilot trunk plan is very powerful and a USP of SDX/INDeX. It is
now possible to programme a pilot number under a DSS/BLF key on a terminal and a DSS/BLF
unit. When multiple calls are presented this enables the user to determine the answer priority.
For example: An operator may have pilot numbers for support, sales and administration
programmed on their BLF keys. In the event of the different DDI calls being presented at one
time, the operator can then select which call they answer first.
Page 3
The key gives an alternate red/green indication to indicate an incoming call. When the status of
the monitored pilot number changes from idle to ringing, a burst of ring indication is given on the
terminal. The terminal with the pilot number DSS/BLF key, should be included in the ringing
pattern for the calls routed via the pilot number. As the key does not represent a physical trunk
the lamp will only show ringing status.
A further enhancement is that when a trunk group number is programmed against a DSS/BLF key,
there will now be a single burst of ringing when incoming calls are presented. This gives the
operator both visual and audible indication that a call is waiting from that specific trunk group.
For example: An office may have a collective group containing two answering positions, each
located in separate parts of the building. If ext A leaves their desk and forgets to take their phone
out of group, and a call comes in while ext B busy, ext A will ring and therefore ext B will not
receive call waiting. If the trunk group number is programmed on the terminal, ext B will be given
visual and audible indication that there is another call to deal with.
DSS/BLFs units are often used with DT’s to create operator stations. It is now possible for internal
calls to queue and hear ring tone when calling such an operator station when the DT is busy. This
is achieved by allowing extensions to call pilot numbers (i.e a pilot number 0) and hear ring tone.
This pilot number should then be programmed on a DSS/BLF key of the operator station. A burst
of ring indication is given to the operator station DT when the status of the monitored pilot number
changes from no ringing extensions to ringing extensions.
Note: It is recommended that trunks are not routed to the operator station using the same pilot
number as internal calls.
Page 4
Call Centre Enhancements
INDeX level 7.0 has introduced a number of changes in ‘Call Centre’ functionality that provides
benefits for current and future ACD products.
Supervisor Messages
A new menu option ‘supervisor messages’ has been created. This menu allows the original preset ACD soft key messages URGENT, MANAGER, LISTEN and HELP to be modified with up to a
maximum of 8 messages per Turret. It is possible to define up to 30 messages for system wide
use. Each message has two fields, the first field (7 alpha numeric characters) is where the
message name that will be displayed on the TT3/5 soft keys. The second field (30 alpha numeric
characters) allows a longer description of the function key.
A new terminal menu option has also been introduced. This new option is used to define a
maximum of 8 messages from the 30, that is available to each terminal. The 8 preferred
messages are entered in order of priority for each terminal. While connected to an external call,
the agent will select the required supervisor message using the context sensitive display and scroll
key.
To enable these soft functions to easily integrate with the Seltek ACD, the soft keys also generate
events when selected. The event number that is sent can be calculated by subtracting the
message number from one hundred (see table below). Defaults provide URGENT, MANAGER,
LISTEN and HELP keys which send the same events as the corresponding old keys except that
HELP now sends 99 instead of 999.
Message
List Number
‘P’ Event
Help
Listen
Manager
Urgent
Definable
1
2
3
4
5-30
99
98
97
96
95-70
Automatic Busy Wrap-up Time-out
A time-out has been introduced to automatically force agents out of Busy Wrap-up. It is selected
in administration per terminal, if manual or automatic Busy Wrap-up is to be used. There is a
time out parameter value for each agent, this may have the value 0 to 999 seconds. Where 0
indicates manual busy wrap-up.
This allows the agents supervisor to define a maximum time spent in Busy Wrap-up before the
agent will be forced back into the ‘available’ state and able to take further calls. However this does
not prevent the Agent to manually exit the Busy Wrap Up state.
Page 5
Roaming Agent Enhancement
The feature introduced in 6.3 software that allowed a trunk plan to be assigned for each Roaming
agent has been enhanced.
On previous levels of software an internal call to a roaming agent that was logged off, would end
with the caller receiving an unavailable indication. A message number parameter has now been
assigned for each Roaming Agent number. This parameter determines where all internal calls to
that agent number will be routed when the agent is not logged on, this is normally expected to be a
voice mail system.
For Example : If an agent has logged off for the day, and has a Voicemail box, any internal call,
or transferred external call to that Roaming Agent number will follow the message number (VM
group), opening the correct mailbox for that agent..
Note: An external DDI call to the roaming agent will still follow the trunk plan, as on INDeX 6.3
software.
Licence Key Enhancements
A number of new licence keys have been introduced in level 7.0.
Agent Licence
Licence keys will be used to control the maximum number of ACD agents that may be
simultaneously logged-on. When the number of log-on attempts reaches the maximum limit the
next log on will be unsuccessful.
The ACD agent licence key has the same format as the WOC licence. i.e. a licence for the
feature followed by a numeric value. The agent licence key will be sold as 1-10 agents and then
additional steps of 5 agents (see table below).
The agent licence key must be enabled for INDeX systems using the Seltek ACD manager. The
number of agents enabled by the key should correspond with the number of agents the ACD
manager will simultaneously monitor. Additionally each channel on the Seltek Premier and Lite
Voice mail uses an agent from the licence key.
Note: This licence key will not replace the Seltek dongle, and is intended for use on future
developments. There will be no charge for Seltek ACD, Seltek Premier VM and Seltek lite VM
users. In order to obtain this licence key, please read associated Reseller Update 128.
Page 6
Agent Licence Keys
Agent Licence Number
Allowed Agent Log On’s
1 to 10
11
12
13
14
15
16
up to 50
1 to 10
15
20
25
30
35
40
210
For example: If a customer has an 30 agent ACD, the CPU will require and Agent Licence
number of 14.
Other Licences
As well as the agent licences there have been some further licence changes, these are:
1. The cordless licence has been removed
2. Divert tones has been added and is reserved for future developments.
3. The addition of mobile numbers, which allows the user to utilise the Mobile Users feature.
A new System sub menu called Server licences has been added, which consists of forty licences
which will be used in conjunction with future developments.
Enhanced Administration Menu
The Administration package has been completely re-written although this is not obvious, it has
been done to allow easier programming changes (for future developments,) and to tidy up the
software code. The changes which have been done, provide a user friendly interface,
concentrating in the areas where parameters have to be input, especially where large and
variable screens are used eg. Groups, network routes etc. An example of this is the ability to tab
through the String Analysis entries.
The directory menu has changed significantly, with the Trunk and Station selections being
amalgamated. A change/swap feature has also been added to simplify directory moves and
changes. The swap function will completely swap all attributes of the terminal, unlike previous
swap commands where the terminal number was the only area that was swapped.
A new port type has been added to the terminal menu called MF Receiver, this allows the port to
receive DTMF tones. This replaces the Cordless port type and is intended to be used with
products such as the door entry system where DTMF from a DT keypad has to be generated in
order to open the door.
The permissions list has also been changed to allow greater flexibility, controlling access down
to any field within administration. For example. A password could be setup for access only to the
remote forward status of terminals.
A new field, ‘answer page’ has been added to the system/ facility menu which allows the system
manager to inhibit the answer page facility. If the field is changed to ‘no’, then page calls cannot
be answered by somebody pressing the Answer/ Release key.
Auto Log On has been added to the terminal/extended functions menu. This field will be used in
conjunction with future developments.
Note: After loading a 6 series database the permissions list must be defaulted. This is done by
typing DEFAULT at the prompt in the Permissions List Menu.
Page 7
External Transfers from Two Wire Ports
Two wire ports are now able to terminate an attempt to transfer a call to an external destination.
This feature is required so that the transfer attempt may be aborted if the external destination is
busy or unavailable. The method used will involve the use of DTMF key sequences and/or recall
signals.
Consider the following example, a two wire port answers an incoming exchange line call. It is
required to transfer the call to an external destination. Having placed the original call on hold and
called the external target for the transfer, if it is busy the two wire port then wishes to terminate
this outgoing call attempt and try another destination.
This feature is only supported for voice mail ports. To terminate an outgoing call attempt the
voice mail port dials # (DTMF hash/gate) before the inter digit time-out has expired or recall, recall
# after the inter digit time-out.
Level 7.0 Changes to Telephone and Turret Guides
BLF Lamp Status
The DSS keys on DT4, DT5, TT5 or DSS/BLF incorporate dual colour BLF lamps. These show the
status of the number stored under the DSS key.
Red BLF Lamp Signals: Call to/ from other extensions
- Slow Flash: Call on line parked at another extension
- Fast Flash: Extension ringing
- Solid: Extension or line busy
Green BLF Lamp Signals: Calls to your extension
- Slow Flash: Call on line parked at your extension
- Fast Flash: External call ringing your extension or exchange line ringing if trunk group
programmed.
- Solid: Call connected or held at your extension
Alternate Green/Red Lamp Signal : Pilot Number.
- Slow Flash: Caller ringing pilot number.
Sending Supervisor Messages
You can use the • ACD MSG key to send a message to your supervisor. The message appears on
their PC’s screen. The message available to each turret can be altered by the system maintainer.
To send a message:
1. Press • ACD MSG. Select the message to send or press • DONE.
Page 8

Reseller Update
Update no:
129
Date:
25th September 1997
-----------------------------------------------------------------------------------------------------------------
END OF YEAR STOCKTAKE
Please be advised that SDX Business Systems plc will be undertaking a full and complete end
of year Stocktake on Wednesday 1st and Thursday 2nd October 1997 and so will not be
processing orders on those days.
Orders placed by 2.30pm on Tuesday 30th September will be processed and shipped same
day. Orders received later that afternoon, or on Wednesday or Thursday, will be held over and
included with orders placed by 2.30pm on Friday 3rd October. Therefore there will be no
shipments from our stores on Wednesday or Thursday - the first shipment will be on Friday 3rd
October.
Please ensure these factors are taken fully into consideration when placing orders during w/c
29th September and that equipment is ordered sufficiently in advance for installations
scheduled for the following week.
N.B. The only exception to this statement will be in the case of Advanced Out of Box failure
replacements, which will be processed on receipt as standard.
Issued by:- Sarah Stacey (extn. 4162)

Reseller Update
Update no:
130
Date:
25th September 1997
-------------------------------------------------------------------------------------------------------------------
ITEM/ PRICE CHANGES
Line Driver Kit
With immediate effect the SSM LD4 line driver will no longer be available. Only the SSM
LD2 will be shipped. Therefore 2 x SSM LD2 will need to be ordered if SSM LD4 is required.
There is no price change on the SSM LD2 (it remains at RSP £225 or RSP £450 for two).
ACD Overlays for SDX FT Terminals
We have depleted our stock of navy ACD overlays (39SKM00001AFD) for FT terminals and
will not be ordering any more.
We will still be stocking
grey ACD overlays
(39SKM00001AFE). If navy overlays are ordered and we cannot fulfill the order we will ship
grey instead.
Issued by:- Kim Honeywill (extn 4266)

Reseller Update
Update no:
131
Date:
16th October 1997
-------------------------------------------------------------------------------------------------------------------------
SDX MANAGED NETWORK SERVICES - REPORTLINK PRICE LIST
Please find enclosed updated ReportLink information. This replaces the page headed “Price List ReportLink” in the Managed Network Services Reseller Support Pack.
Changes to note are:MR-D
Comprehensive list of all reports provided.
CLR-D
Comprehensive list of all reports available (up to 20)
ER-D
New report available on demand. If, after your customer has received their reports
they feel they need to monitor an extension, an ER-D can be requested and this will
detail all calls made from one extension. This can be provided at a cost of £25.00
per extension, with up to four weeks data.
ReportLink
The ReportLink criteria has also been amended to exclude the line criteria. Effective
immediately, please use spend criteria only.
Issued by:- Lynne Stevens - Managed Network Services, Kingston Bagpuize
Pricing
Managed Network Services
Price Information
REPORT PACKAGES
REPORT CHARGES
Package
INDeXLink Users*
ReportLink
Standard
MR-S
MR-D
12 Monthly
4 Quarterly
Inclusive
ReportLink
Extra
MR-D
CLR-D
AR-D
ER-D
On Demand
On Demand
On Demand
On Demand
95.00
150.00
250.00
25.00
Non INDeXLink Users
£300 per annum, payable in
12 monthly instalments of £25
by Direct Debit
95.00
150.00
250.00
25.00
Description of Packages
Code
Description
MR-S
Management Report - Summary:-
MR-D
Management Report - Detailed:-
Code
Description
CLR-D
(Up to 20 Reports)
Call Logging Report - Detailed:-
AR-D
Analysis Report - Detailed
ER-D
Extension Report - Detailed
Reports
Calls Answered/Lost
Call Answered by Time
Calls Lost by Time
Line Utilisation
Time to Answer
Call Volume Analysis
Extension Usage Analysis
Lost Call Analysis
Most Expensive Extensions
Most Expensive Calls
Longest Calls
Line Utilisation
Pie Chart
Bar Graph
Bar Graph
Bar Graph
Bar Graph
Bar Graph
Detail
Detail
Detail
Detail
Detail
Detail
Reports
Cost - Summary by Group
Detail
Cost - Summary by Extension
Cost - Summary by Phone/Value
Cost - Summary by Area/Value
Cost - Itemised by Group/Extension
Cost - Itemised by Group/Extension with
Uplift
Cost - Most Expensive by Extension
Cost - Longest Calls by Extension
Response - Itemised by Extension
Extension Utilisation - Itemised
Traffic - Summary by Group/Line
Traffic - Itemised by Time
Traffic - Divisional Report
Traffic Divisional by Department
Account - Summary by Client
Account - Itemised by Client
Exchange Line - Utilisation
Exchange Line - Traffic
Most Dialled Numbers by Extension
Response - Summary by
Group/Extension
Response - Summary by Hour
Analysis of Reports
CLR-D
All outgoing calls by one extension
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
Detail
* ReportLink - Standard is free of charge, subject to spend criteria detailed below.
Monthly Spend
£200.00 - £400.00
£400.00 - £600.00
£600.00+
Under £200.00
Reseller Launch Pack
Term Contract (months)
12
6
Nil
Nil
Charge for ReportLink - Standard
Nil
Nil
Nil
£25.00/month
Issue 2 - October 1997

Reseller Update
Update no:
132
Date:
4th November 1997
-------------------------------------------------------------------------------------------------------------------
PROMOTIONAL OFFERS ON COMBO CASSETTES &
SELTEK LITE EXTENDED UNTIL FURTHER NOTICE
COMBO CASSETTE PROMOTIONAL PRICE
The introductory promotional prices for the Combo Cassette announced in Reseller Update 108
on 11th February 1997 are to be extended. The promotional price of £1495 for both cassettes
(CMBO0-8-16 & CMBO6-2-16) originally extended to the 31st October 1997, will continue until
further notice.
SELTEK LITE PROMOTIONAL PRICE
The introductory promotional prices for Seltek Lite announced in Reseller Update 103 on 28th
January 1997 are to be extended. The promotional prices of £2995 and £3695 for 2 port and 4
port respectively, were originally valid for three months and subsequently extended until 31st
October. These prices will continue until further notice.
Issued by Andrew Saunders (extn 4175)

Reseller Update
Update no:
133
Date:
20th November 1997
---------------------------------------------------------------------------------------------------------------
NAME CHANGE
Please note that with immediate effect the name Seltek Limited has now been changed to
First Choice CTI Limited.

Reseller Update
Update no:
134
Date:
20th November 1997
---------------------------------------------------------------------------------------------------------------
Year 2000 Compliance
Introduction
This document provides updated information regarding the Year 2000 compliance of the
SDX Business Systems’ product portfolio.
The information originally contained in Reseller Update 114 dated 2nd April 1997, has been
updated and formatted into the attached document “SDX Business Systems – Year 2000
Compliance”. The intended audience for this document is both resellers and end users. The
document is also available on our Web site and can be downloaded by any visitor to the site.
Summary of Compliance
§
§
SDX range of business telephone systems – fully compliant
INDeX integrated communication platform – fully compliant
§
SDX Voice Manager:§ Software must be upgraded to version 5.9/08 – available January 1998
§ PC platforms (IBM PS2, IBM 32ST) supplied pre 1994 do not support 5.9/08 and will
require an upgrade to PC4 or above
§ PC platforms (IBM PS2, IBM 32ST, IBM 425SX) supplied before October 1994 will
require a manual date change
§
Seltek Voice Manager:§ PC platforms (MTI to MT14) supplied between February 1994 and July 1996 will
require an upgrade to PC4 or above
§ PC platforms (MT15 & 16) supplied July 1996 to March 1997 do not automatically
compensate for the date change. A system reboot (power off and then power on
sequence) will be required on or after 1st January 2000 to update the date.
§ Comms card model BBG/A/04.00 supplied on systems until March 1994 must be
replaced with a later version
§
SDX ACD Manager:§ Systems using optional call costing must upgrade to version 5.2
§ PC platforms (DM286/2, DM386S/16, DM386S/25, DM386/33N, DM486S/20,
DM486S/25Q, DM486Q and DM486P) supplied prior to 1994 require an upgrade to
PC4 or above
§ Comms card model BBG/A/04.00 supplied on systems until March 1994 must be
replaced with a later version
§
WOC (Windows Operator Console):§ PC platforms (IBM6381/FVD) supplied until October 1994 will require a manual date
change
We recommend that early PC platforms are replaced as good maintenance practice and not
just to achieve Year 2000 compliance.
Upgrade Information
SDX Voice Manager version 5.9/08 software will be available free of charge in January 1998
as an upgrade for systems at earlier versions of 5.9. SDX Voice Manager systems at version
5.8 or below must first upgrade to version 5.9, please refer to Reseller Update 52 for details.
SDX PC4 platforms will be made available in versions suitable for upgrades of SDX Voice
Manager, SDX ACD Manager and Seltek Voice Mail. The anticipated RSP is £1500 subject
to 20% discount.
Please refer to Reseller Update 91 for details of SDX ACD Manager upgrades to version 5.2
software.
Year 2000 compliant comms cards for upgrade to early SDX ACD Manager and Seltek Voice
Mail systems, may be ordered from SDX Business Systems please refer to the Spares
section of the Price List for details.
How SDX Business Systems Respond to End User Enquiries
We are receiving an increasing volume of correspondence from end users primarily in the
form of questionnaires and compliance statements. To all such communications we are
making a consistent response in the form of the attached letter and the “SDX Business
Systems – Year 2000 Compliance” document. We are not signing any end user supplied
documents because many of these attempt to achieve a greater level of indemnity regarding
a products performance and functionality then entitled under the Terms of Contract under
which the product was acquired.
We strongly recommend that you follow the same approach and create an end user response
based on the format of our letter.
Issued by Andrew Saunders (extn 4175)

Reseller Update
Update no:
135
Date:
20th November 1997
-------------------------------------------------------------------------------------------------------------------
Introduction of Level 7.1 and the CPU V Series
With Level 7.0 currently on controlled release and CPU’s still being shipped with 6.3.1
software, the following update is intended to identify how a new CPU and associated software
variants will be introduced within the next three months.
INDeX Level 7.1
INDeX Level 7.1 will replace Level 7.0 which is currently on controlled release. Level 7.1 will
be available on controlled release from December 1997.
Level 7.1 will be delivered in two versions supporting both the existing CPUs and the new
CPU-V series. As well as supporting the new CPU, level 7.1 will contain any fixes for any
field issues found in 7.0 and have the ability to support BT’s new ISDN-2E provision (see
ISDN-2E section below).
The only feature enhancement between Level 7.0 f05 and Level 7.1 is a change in the
Roaming Agent functionality. The message number introduced in Level 7.0 can now be either
on switch, or a valid destination over a DPNSS network. As this is the only feature change,
no additional Sales or Technical training will not be required.
Any future software developments will be developed to work purely on the new CPU V series.
This will mean that any existing CPU users that would like to take advantage of new features
in future software versions after Level 7.1, will need to upgrade to a CPU V series. Level 7.1
will be the last version to support the existing CPU.
A further reseller update will be issued nearer to the time of controlled release detailing the
compatibility and licensing rules.
Controlled Release of Level 7.0
INDeX Level 7.0f05 will remain on controlled release until the release of INDeX Level 7.1.
Details of Level 7.0 software and its additional functionality can be found in the level 7.0
Product Description (enclosed in Level 7.0 upgrade pack). Field issues identified in the
controlled release period and resolved in Level 7.1 may be found in Technical Bulletin 41
available from TSG.
At the time of Level 7.1 Controlled Release, upgrade packs will be despatched for CPU
upgrades. CPUs will continue to be despatched at 6.3.1 software until the General Release of
7.1.
Introduction of the CPU V series
During January 1998 the current CPU range will be replaced with the CPU V series. The CPU
V series provides increased performance and memory capacity required for future INDeX
developments. The CPU V will only run with level 7.1 software and any further software
releases will also only run on this new CPU V series. (see Level 7.1 section).
With the anticipated phase over to the new CPU in January, maintainers who require
additional stocks of the existing CPU should purchase them now. However, repairs to the
existing CPU will continue therefore it is not necessary to increase spares holding of the
existing CPU.
The CPU V will continue to support all current cassettes and GCU type devices. The
administration of the INDeX will remain the same, therefore no additional training will be
required.
Software/ CPU Implementation
The diagram below describes the phasing of the introduction of the new CPU and its
associated software. Any further software developments after Level 7.1 will only be
supported on the new CPU V series.
6.3.1
Existing CPU
7.0f05
Existing CPU
EQUIVALENT VERSION
7.1
Existing CPU
ISDN -2E
BT is introducing a new ISDN2 service, this service will be known as ISDN-2E. This provision
will provide full ETSI Euro-ISDN compliance to BT’s Basic Access service. INDeX has
participated in interworking tests with this BT ISDN-2E provision, some of the key points to
note are;
DDI will no longer be sent from the public network as 3 or 4 digits, but as the complete
subscriber number, without the national number prefix (zero). For example, DDI number
01707 123456 will be received as the DDI digits 1707 123456. This will have implications for
the DDI names table which will not cater for more than 8 digits. Additionally the DDI call will
have to be passed through String Analysis to match the received digits of 1707123456 for the
required 3 or 4 digit destination on switch. (See technical bulletin 40 for more information).
CLI information is sent without the national number prefix (zero), so the CLI displayed on a
DT will show 1707392200 not 01707392200. This will have implications if speed dial
matching is done, however this can be overcome by entering the speed dial in a different
format (see technical bulletin 40 for more information). Please note that these changes will
only occur if the user is connected to an ISDN-2E provision.
During interworking testing it was noticed that when the link was restarted, the INDeX would
require the presentation of an incoming call before an outgoing call could be made on the
ISDN-2E line. Level 7.1 will deal with this ‘restart’ message, therefore SDX Business Systems
recommend that the INDeX is upgraded to Level 7.1 when interfacing with an ISDN-2E
connection.
Since the 13th October 1997, any further BT ISDN2 installation is in the form of ISDN-2E
giving full ETSI compliance to BT’s Basic Access Service. Although the original ISDN2
provision will no longer be installed, BT will continue to support this provision on existing
installations. There is currently no change from previous ISDN2 pricing.
Issued by Dave Garwood extn 4306

Reseller Update
Update no:
136
Date:
28th November 1997
-------------------------------------------------------------------------------------------------------------------
SPOT
Due to disappointing demand for SPOT, we have decided to cease manufacturing and
supply of this product with effect from 31 December 1997. This is also a reflection of SDX
Business Systems’ strategy of providing server based CTI solutions and a new model of the
DT handset range, called the DT-6, available in the first quarter of 1998. The DT-6 will be
able to provide outbound dialling functions with a direct connection to a desk top PC through
an RS-232 port, thereby supporting telephony enabled outbound dialling applications such as
Microsoft Outlook on a digital handset.
We have a number of SPOT units in stock which are being offered, with immediate effect, at
a sale price of £39.00 (plus VAT) net.
Jon Cowell, SPOT Product Manager, will be taking up a new role as CTI Product Manager,
reporting to Kian Kormi, effective 1 December 1997.
Issued by Kian Kormi extn 4618

Reseller Update
Update no:
137
Date:
28th November 1997
---------------------------------------------------------------------------------------------------------------
Data Router Cassette
As a result of exceptional, sudden demand, sales of the DRC have exceeded all previous forecasts and as a
result we are temporarily out of stock.
The relocation of manufacturing from Watford to Ireland has exacerbated the situation as the lead time for
DRC components from Bay suppliers is longer than expected. As a result the next deliveries into SDX are
not expected until mid January 1998. We will continue to try and improve this 5-6 week supply problem.
Issued by:- Andrew Saunders (extn. 4175)
Reseller Update
Update no:
138
Date:
10th December 1997
------------------------------------------------------------------------------------------------------------------------------
Re:
GN Netcom Headsets
The objective of this Reseller Update is to confirm the GN Netcom headset portfolio available
from SDX Business Systems plc and to communicate the positive outcome of the ongoing
investigation into the performance of DT/TT with headsets in extreme ESD (Electro Static
Discharge) conditions.
As detailed in Reseller Update 100, (14th January 1997), a very small incidence of DT/TTs
using headsets experienced failures as a result of static damage. This only occurred in areas
experiencing extreme ESD. The affected sites represented less than 0.3% of the installed
base.
The problem was caused by a build up of static on users discharging into the DT/TT
via the quick disconnect connector (QDC) on headsets.
This is a generic problem of terminals and headsets with QDC, when used in extreme ESD
conditions and is not particular to INDeX or GN Netcom Headsets. Although both the INDeX ®
DT/TT and GN Netcom headsets have always complied with the CE requirements for ESD
performance, in a small number of installations ‘real world’ conditions exceed the CE
performance requirements.
From 1st February 1997 until August 1997 SDX Business Systems implemented the following
actions:1. All direct connect headsets, (HS/P123/IND) were supplied without the quick disconnect
connector facility.
2. All Headsets purchased with an MPA II unit (HS/M/P123, HS/M/PB, HS/M/ADD &
HS/M/ADD/BIN) were supplied with an isolation barrier device for connection between the
MPA II unit and the terminal.
At the same time a joint SDX Business Systems and GN Netcom development programme was
established to improve the ESD performance of the terminal/headset combination. This
development programme concluded in August 1997 and resulted in the following product
developments:1. A new headset barrier box (HS-BARRIER) designed and manufactured by SDX Business
Systems, with the advantages over the original unit of enhanced performance and
continuity of supply. HS-BARRIER was phased in during August and will continue to be
supplied as standard with all MPA II units (HS/M/P123, HS/M/PB, HS/M/ADD &
HS/M/ADD/BIN). HS-BARRIER is also available separately, and is suitable for use with
most designs of amplified headset. It is not suitable for use with unamplified headsets that
connect directly to DT/TT.
2. A new ‘shrouded’ GN Netcom QDC that gives enhanced ESD protection and is backwards
compatible with existing GN Netcom headsets. This shrouded QDC was phased in during
August and will continue to be fitted as standard to all headsets supplied via SDX Business
Systems. The shrouded QDC is only available via SDX Business Systems.
As previously explained in this update the ESD issue is not unique to GN Netcom and can
affect any headset using a QDC. It is strongly recommended that only headsets incorporating
the ESD performance enhancements detailed above are used with INDeX DT/TT. Therefore
only GN Netcom headsets purchased from SDX Business Systems are recommended for use
with INDeX.
For particularly severe static environments the previously supplied Profile NON QDC headset
remains available as a special order item. The Profile NON QDC headset provides a direct
connection to INDeX DT/TTs. The Headset details are: Code HS/P123/IND/NQD, Part Number
30UTN00002SAA at a price of £150.00 RSP. This is a special order item and has a lead time of 10
weeks.
GN Netcom Introduce 2 Year Warranty
GN Netcom has enhanced their Customer Service to include an extended warranty on their
entire headset range. The GN Netcom Warranty has been increased to 2 years, this is
effective on all new purchases of Headsets from the date of this update.
The Benefits of Headsets
Headsets offer efficiency, ergonomic and health benefits to all telephone users and their use
within the business environment is increasing. We recommend that customers consider the
use of headsets for all types of telephone users and not only operators and ACD agents. The
benefits of headsets are summarised below:• Comfortable working position, no health risk or bad posture resulting from holding the
handset between head and shoulder.
• Both hands are free for easy access to computer keyboard, taking notes, accessing files,
etc.
• The benefits are available without the loss of privacy associated with loud speech.
The SDX Business Systems’ Headset Range
The complete headset range available from SDX Business Systems is detailed below:-
GN Netcom Headsets
Code
Part No.
RSP
ADDvantage Monaural Headset for INDeX connection
HS/ADD/IND
38UTNHS002SAA
£115
ADDvantage Binaural Headset for INDeX connection
HS/ADD/IND/BIN
38UTNHS002SAB
£145
ADDvantage Monaural Headset for MPA II + MPA II unit
HS/M/ADD
38UTNHS002SAC
£185
ADDvantage Binaural Headset for MPA II+ MPA II unit
HS/M/ADD/BIN
38UTNHS002SAD
£215
Additional ADDvantage Monaural Headset for MPA II
AHS/M/ADD
38UTNHS002SAE
£115
Additional ADDvantage Binaural Headset for MPA II
AHS/M/AAD/BIN
38UTNHS002SAF
£145
Profile I/II/III Headset for INDeX connection
HS/P123/IND
38UTN00002SAA
£150
Profile I/II/III Headset for INDeX connection (Non QDC)*
HS/P123/IND/NQD
30UTN00002SAA
£150*
Profile I/II/III Headset for SDX FT connection
HS/123
39UTN00002AAV
£150
Profile I/II/II Headset for MPA II + MPA II unit
HS/M/P123
39UTN00002BAX
£195
Additional Profile I/II/III Headset for MPA II unit
AHS/M/P123
38UTN00001AAA
£150
Profile Binaural Headset for MPA II + MPA II unit
HS/M/PB
39UTN00002BAZ
£225
Additional Profile Binaural Headset for MPA II unit
AHS/M/PB
38UTN00001AAB
£195
Switch box (For use with direct connect headsets)
HS/SW
39CSW17001AAA
£45
Dual Headset lead (Training/Supervisor cord)
HS/SC
39YCN91001ARK
£32
SDX Barrier Box
HS/BARRIER
38UBR00001SBR
£16
NOTE: GN Netcom Headsets and SDX Barrier Box are subject to 30% discount off RSP
*NON QDC Headset is a special order item and has a lead time of 10 weeks.
GN Netcom Satellite DECT – Cordless Headset
The GN Netcom Satellite DECT cordless headset although featured in the range of INDeX
brochures is not available from SDX Business Systems. We have tested this product and
found it to work satisfactorily with the INDeX range of terminals, but recommend that it is used
in conjunction with an HS/BARRIER. Resellers wishing to purchase the Satellite DECT product
should contact GN Netcom directly on 01923 896311.
Issued by Jamie Lawson (ext. 4629)
Reseller Update
Update no:
139
Date:
10th December 1997
-----------------------------------------------------------------------------------------------------------------------------
Christmas/New Year Availability
Most areas of our business will be closed from midday on 24th December 1997 (Christmas Eve) and re-opening on Monday
5th January 1998. The impact on certain customer-facing departments will be as follows:
Order Processing/Shipments: The final pre-Christmas despatches from these offices will be on Tuesday 23rd December
1997 for delivery to your premises on Christmas Eve. However we will be able to accommodate collections from our Stores in
Little Mundells by arrangement only up to 11.30a.m on 24th December, and these should be liaised via Order Processing
as required and by Friday 19th December. Normal shipments will resume on Monday 5th January 1998.
In line with the 2-week lead time to despatch currently in force on INDeX and peripheral equipment, the final date for placing
orders requiring guaranteed pre-Christmas delivery should be Wednesday 10th December, however, owing to the shortness
of the month, we will extend this to include orders received up to 2.30 p.m on Monday 15th December. Whilst every effort
will be made to fulfil orders received up to 2.30 p.m on Monday 22nd December, it is most unlikely that we could supply ACD
or Voice Manager systems ordered this late in the month. Please take all of these factors into consideration when reviewing
your installation schedules for the coming weeks.
Technical Support Group (TSG): Recognising the likelihood that there may be installations and/or maintenance calls
taking place throughout the Holiday period, telephone support by TSG will be provided as follows:
Date
Christmas Eve (Wednesday 24th December)
Cover
8.00 a.m - 5.00 p.m
Christmas Day (Thursday 25th December)
CLOSED
Boxing Day (Friday 26th December)
CLOSED
Monday 29th December
8.30 a.m - 5.00 p.m
Tuesday 30th December
8.30 a.m - 5.00 p.m
Wednesday 31st December
8.30 a.m - 5.00 p.m
Thursday 1st January 1998
CLOSED
Friday 2nd January 1998
8.30 a.m - 5.00 p.m
Monday 5th January 1998
Normal Service Resumes
For those Resellers registered for 24 hour Out of Hours Support, the usual number will be operational throughout the entire
Christmas holiday period.
Issued by: Mary Vintner (extn. 4299)
Reseller Update
Update no:
140
Date:
10th December 1997
--------------------------------------------------------------------------------------------------------------SDX BUSINESS SYSTEMS PLC APPOINTS TONY DEAN AS FINANCE DIRECTOR
SDX Business Systems plc, the UK's leading independent supplier of telephone systems,
today announces the appointment of Tony Dean as Finance Director with effect from
5 January 1998. He joins from Viglen Technology plc where he has been Finance Director.
Mr Dean spent twelve years with Amstrad plc, the personal computer and peripherals
manufacturer, in a number of senior financial positions including that of Group Finance
Director since 1992. He was closely involved in a number of key transactions including: the
acquisitions of Dancall Telecom in 1993 and Viglen Technology in 1994, the disposal of
Dancall Telecom to Bosch in 1997 and the flotation of Viglen Technology in August 1997.
Prior to joining Amstrad, Mr Dean worked with RTZ Pillar Group and Coopers & Lybrand.
Mr Dean, 42, is a qualified chartered accountant.
SDX Business Systems also announces that Bob Kennedy, one of the three founding
directors of SDX Business Systems plc, will step down from his current position as Finance
and Operations Director at the end of January 1998. However, he will be continuing as a
non-executive director and will be principally involved in the management of strategic
business development assignments.
Frank Bretherton, Managing Director of SDX Business Systems, said "We are delighted to
announce Tony Dean's appointment which broadens and strengthens the Board of SDX
Business Systems. Tony brings with him an invaluable mix of quoted company experience.
We are pleased that Bob Kennedy remains as a non-executive director of the company and
will continue to play a key role in providing senior management expertise for our future
business development."
(ends)
Issued by:- Helen Pringle (extn 4621)
Reseller Update
Update no:
141
Date:
10th December 1997
---------------------------------------------------------------------------------------------------------------
QMS Call Management System from QMax
There has been some confusion recently regarding the ordering procedure for the QMS
Workforce Management System from QMax Systems Limited. This reseller update is
designed to clarify the ordering procedure.
The QMS runs as a client of the SDX ACD Server across a Local Area Network. The product
is supplied and supported directly by QMax Systems Limited. To enable the QMS to connect
to the ACD Server, the server needs to have a QMS Client Licence enabled in the dongle. In
addition SDX Business Systems supply QMS Client Software to be installed in the QMS PC
to allow it to connect to the ACD server.
The Licence and Client Software may be purchased from SDX Order Processing under order
code ACD5 QMS at a price of £2500 RSP. An ACD upgrade order form complete with the
site details must accompany the order. The software will be supplied at 5.2 unless otherwise
requested.
A new site option disk and QMax Client Interface software will be supplied.
Please contact QMax Systems Limited at the following address for information and ordering
of the QMS system:Contact:-
David Jones
QMax Systems Limited
7a Perrins Court
London
NW3 1QS
Phone:-
01159 655 984
0831 226 064
Issued by:- Tim Stone (extn. 4161)

Reseller Update
Update no:
142
Date:
16th December 1997
-------------------------------------------------------------------------------------------------------------------
Controlled Release of Level 7.1 and the Introduction of the CPU-V
With immediate effect SDX Business Systems plc are pleased to announce that INDeX
Level 7.1 software is available on Controlled Release.
A Level 7.1 upgrade pack will be despatched free of charge to each Reseller Technical
Principal. Additional upgrade packs may be ordered using the code INDEX-71 RSP £100
(normal MLD applies).
The upgrade packs will contain CPU100, 200, 400 and 800 software at level 7.1. Also
included in the pack is a copy of this update and a Technical Bulletin detailing the differences
between 7.0f05 and 7.1.
SDX Business Systems recommend that any sites currently running at Level 7.0f05 should
be upgraded to 7.1.
Functionality
Level 7.1 will contain any fixes for field issues found in 7.0 and have the ability to support
BT’s new ISDN-2E provision.
The only feature enhancement between Level 7.0f05 and Level 7.1 is a change in the
Roaming Agent functionality. The message number introduced in Level 7.0 can now be either
on switch or a valid destination over a DPNSS network. As this is the only feature change, no
additional Sales or Technical training will not be required.
Compatibility
Level 7.1 software should only be installed on a CPU that is PCS 11 or above. It can be
upgraded from any version of INDeX software, and is compatible with the Global Voice
Manager 5.9, the Seltek Voice Manager 4.6, ACD 4.2/5.1/5.2 (for CPU’s 200/400/800) and
ACD 5.2 for use with the CPU100.
Licensing
The electronic serial number of a CPU does not change when it is upgraded to Level 7.1.
Therefore the licence keys previously supplied with CPUs remain valid after upgrading to
Level 7.1.
CPU V Availability
As explained in Reseller Update 135, the existing CPU is being replaced by the CPU-V. It is
expected that all CPU shipments from the 19th January 1998 will be V series CPUs. The
CPU-V will only support Level 7.1, therefore all CPU V cassettes will come with 7.1 loaded as
standard.
The CPU V series provides increased performance and memory capacity required for future
INDeX developments. As the CPU V will only run with level 7.1 software, any further software
releases will also only run on this new CPU V series.
Repairs to the existing CPU will continue therefore it is not necessary to increase spares
holding of the existing CPU.
The CPU V will continue to support all current cassettes and GCU type devices. It is possible
to take a copy of an old database from an existing CPU and upload it into a CPU-V,
preventing the need for the database to be completely re-typed. The administration of the
INDeX will remain the same, therefore no additional training will be required.
Issued by Dave Garwood extn 4306
Reseller Update
Update no:
143
Date:
16th December 1997
---------------------------------------------------------------------------------------------------------------
Withdrawal of Wallboard Options
This Reseller Update is designed to inform resellers of the withdrawal of two of the less
popular call indicator wallboard options. The wallboards being withdrawn are :Description
Call Indicator Wallboard plus buzzer
Call Indicator Wallboard plus relay
Code
ACD WBB
ACD WBR
RSP
£675
£695
This does not represent a reduction in functionality of the ACD Wallboard range as the call
indicator wallboard with buzzer and relay is still available incorporating the functionality of the
two withdrawn options into one unit. Orders for the two withdrawn options should be replaced
with the following option:Description
Call Indicator Wallboard plus buzzer and relay
This will be effective from 1st February 1998.
Issued by Tim Stone (extn 4161)
Code
ACD WBBR
RSP
£795

Reseller Update
Update no:
144
Date:
16th December 1997
---------------------------------------------------------------------------------------------------------------
REPAIR AND RETURNS SERVICE ENHANCEMENTS
RETURNS COLLECTION SERVICE
SDX Business Systems plc (SDX) is pleased to offer a new service for all return items allowing
Resellers to have their Returns (including repairs, Out of Box failures and returns for credit)
collected by SDX carriers (currently Parceline) and returned to SDX the following day, at SDX’s
expense. This document details how the service works and what is required from the Resellers who
wish to use the service.
Process
To initiate a collection the Reseller will contact the Parceline Customer Service number - 0645 300
100 quoting the following:Returns Account number - 221110 (this is pre-printed on the consignment notes provided by SDX)
Postcode and address and collection
Contact name and number at the collection address
Number of cartons and approximate weight
Earliest and latest collection times
A collection reference number will be given to the Reseller by Parceline for use in any subsequent
queries. Collections will be made on the same day for requests up to 12 noon and next day for later
requests.
When goods are collected, a Parceline driver’s signature should be obtained on each consignment
note. The top billing copy will be taken by the driver, the Reseller should keep the customer copy.
The Reseller may progress deliveries or obtain a proof of delivery by contacting the Parceline
Customer Service on 0645 300 100 and quoting the appropriate collection reference number.
The delivery service offered is ‘Next Day’ to SDX, i.e. if goods are collected on Monday they will be
delivered to SDX on Tuesday. If the Reseller requires a faster return service they should NOT use
the SDX Parceline account but make alternative arrangements.
Please note that the maximum insurance cover provided by Parceline for each consignment is £50.
SDX is offering a free collection service only, therefore it is the reseller’s responsibility to ensure
that their insurance cover is adequate for any loss or damage in transit.
SDX Business Systems plc will not be held responsible for any loss or damage in transit incurred by
the Reseller in using this service.
Please note the following:All items to be returned must be adequately packed in strong cartons (up to a maximum of 40kg
each), NOT pallets. One consignment note is to be attached to each carton. As SDX is charged
per carton (not per shipment) please ensure that returns are packed in multiples to ensure each
shipment consists of as few cartons as possible.
Consignment notes must have the following information filled in and the complete note attached to
the carton (labels have peel off backing paper):Reseller name and address
Reseller contact name and number
Reseller shipment reference
Sender’s signature
Date of shipment
Carton dimensions and weight
(Please see attached sample of completed consignment note for guidance).
Resellers will be issued Parceline consignment notes with SDX address details already pre-printed.
Further supplies of consignment notes can be obtained from SDX Repair Administration. (DDI 01707 364 698).
REPAIR ADMINISTRATION CONTACTS
Further to requests from various Resellers we now have contact names in Repair Administration.
These are as follows:Paul Morgan Brian Jones Linda Tunca Sarah Castle -
Repair Centre Manager - 01707 392200 extn 2210
Repair Administration Controller - 01707 364698
Repair Administrator - 01707 364698
Repair Administrator - 01707 364 698
PRODUCT RETURN LABELS
Resellers are reminded that all products returned to SDX should have a completed Product Return
Label attached. Reseller Update 102 covers the Product Return Labels in detail (attached). Please
order the labels (FOC) through Sales Order Processing (DDI - 01707 364 428) or Repair
Administration (DDI - 01707 364 698) using part code ‘LAB-RETPB’
PRODUCT RETURN ADVICE NOTES
Resellers are requested to ensure that all return consignments (via the SDX service or any other
means) are accompanied by a list of the items being returned (either in the form of an advice note,
purchase order or letter etc.) which has a unique reference that can be quoted either by the Reseller
of SDX in any correspondence. This reference will assist us in improving our service to the
Resellers by; improving traceability of returned products; allowing SDX to check that all goods have
been returned; to be quoted on SDX return paperwork (Repair Advice Note, Invoice etc.); to assist
swifter raising of credit notes.
To assist you in this process SDX can supply Product Return Advice Notes free of charge. They
are supplied in pads of 50 (2 part sets). Please order through Sales Order Processing (DDI - 01707
364 428) or Repair Administration (DDI - 01707 364 698) using part code ‘RETNOTE’.
NB. After 1st January 1998, SDX reserve the right not to process product returns that are not
accompanied by, either an SDX returns advice note, a Reseller Return Advice Note, or a purchase
order.
SHRINK-WRAPPED TERMINALS
SDX terminal repairs will now be returned to Resellers with the terminal shrink-wrapped inside the
cardboard packing. Terminals will additionally carry a label with ‘SDX Approved Refurbished
Terminal’ together with the SDX logo, both on the shrink wrapping and on the packing box. This
improved presentation of repairs will commence 1st November 1997.
REPAIR PRICING VOLUME DISCOUNTS
SDX Business Systems plc is pleased to offer a volume discount on it’s repair pricing. This will take
the form of a retrospective credit related to Reseller repair spend issued after the end of each
quarter. Qualifying spend will commence 1st November 1997. The first credit note will be issued
after the end of January 1998 and quarterly thereafter.
Repair spend up to £3000 per quarter priced as per price list.
Repair spend over £3000 and up to £6000 per quarter will be credited at 10% Discount on the sum
in excess of £3000.
Repair spend over £6000 and up to £15000 per quarter will be credited at 20% Discount on the sum
in excess of £6000.
Repair spend over £15000 per quarter will be credited at 30% Discount on the amount over £15000.
Issued by:- Sarah Stacey
DDI - 01707 364 162
Reseller Update
Update no:
145
Date:
24th February 1998
-------------------------------------------------------------------------------------------------------------------
Change to PCS Labelling
With immediate effect a change has been made to the way Product Change Status (PCS)
levels are being presented on all INDeX cassettes. The PCS level is used to indicate the build
status of a cassette. Following a design change to a cassette the PCS level is incremented.
The change is intended to give more accurate indication of the PCS level of a cassette
following a return for either repair or upgrade. It is the policy of SDX Business Systems to
repair or upgrade an INDeX cassette and return the product to the reseller at the latest PCS
level. If a cassette cannot be fully upgraded to the latest PCS, the level will be described with
two numbers. The first number represents the PCS level that the cassette has been fully
upgraded to, and the second represents the later PCS level that the cassette has been
partially upgraded to. (See Figure 1 and Table 1)
Example of Labelling
The Second Digit is
the later PCS level
that the cassette has
been partially
upgraded to.
The First Digit is the
PCS that the cassette
has been fully
upgraded to. upgrade/
repair
(Fig 1)
Example of the New PCS Label
A DSLC 32 could be returned for repair/ upgrade at PCS 4, with the DSLC currently shipping
at PCS 7, the cassette would be upgraded and returned with the label PCS 6-7. This would
indicate that the cassette was fully upgraded to PCS 6, and partially upgraded to PCS 7
specification. In this example a complete upgrade to PCS 7 specification is not possible
because the PCB layout was revised between PCS 6 and PCS 7. This is further explained in
table 1 below. It is our intention to issue a PCS status document covering all INDeX cassettes
during March 1998.
SDX Business Systems will not partially upgrade a cassette that may lead to the appropriate
system performance being compromised.
Page 1
PCS Level
4
5
6
7
6-7
Description of Build Change
Original Level of Cassette
Change to component values to improve speech quality.
Change to firmware (1.5) to improve reliability of sign on.
New PCB to improve line protection & a change to the firmware (1.7) to
eliminate lock up.
Change to firmware (1.7) to eliminate lock up.
Table 1
A cassette that has been fully upgraded will continue to be labelled with a single PCS level.
Any new cassettes will be issued with the single PCS number. This change does not effect
INDeX Handsets, PSU’s or Cabinets.
Issued by
Dave Garwood (extn 4306)
E- Mail:
Fax:
Tel:
D.Garwood@sdxplc.com
+44 (0) 1707 376933
+44 (0) 1707 392200
Page 2

Reseller Update
Update No:
147
Date:
24th February 1998
---------------------------------------------------------------------------------------------------------------
DECT-VB
The DECT-VB is a cordless vibrating alert device for use with the DH1 cordless handset for
INDeX DECT and is immediately available from SDX Business Systems plc. When the DH1
handset rings the DECT-VB will vibrate, alerting the user to an incoming call. The DECT-VB
is ideal for use in noisy environments where the DH1 ringer may not be heard (e.g. factory
floor), or in applications where the DH1 ring signal is muted and the discretion of a silent ring
indication is required (e.g. during a meeting).
The DECT-VB is a separate unit, and does not connect to the DH1 or require any
programming - it simply recognises the DECT signalling information from a DH1 handset that
is within a 25cm range. The DECT-VB is a light weight pocket sized unit (approximately
70mm x 35mm x 12mm) and is battery powered using a single AAA dry cell, giving
approximately one months use (depending on number of calls received).
The DECT-VB is simple to use, just clip it to your belt next to your DH1 or place it in the
same pocket as your DH1. When the DH1 rings the DECT-VB will vibrate. Detailed
instructions are given below.
The DECT-VB is not supplied with batteries, these must be purchased separately.
The order code is DECT-VB, the RSP is £43 subject to normal MLD.
Instructions of Use
1. You should place your DECT-VB close to your DH1, ideally both units should be next to
each other clipped to your belt or placed in the same pocket.
2. Set the switch on DECT-VB to position M1(operation within 5cm of DH1) or position M2
(operation within 25cm of DH1). Position M1 is recommended.
3. When a call is presented to the DH1 the VB unit vibrates to signal the call arrival.
4. Press the DECT-VB reset button to stop the vibration and then answer the call using the
DH1. If during a call the DH1 will be used more than 5cm/25cm (depending on switch
position M1 or M2) from the DECT-VB it is not necessary to press the reset button, the
vibration will automatically stop.
If required the DH1 ringing can be muted, refer to the user guide for details. The DECT-VB
will continue to operate if the DH1 ringing is muted.
The DECT-VB is also compatible with GSM, CT2, CDS 1800 and other DECT systems.
Therefore the DECT-VB may be falsely activated if used within close proximity with other
cordless or radio transmitting equipment.
Issued by Jamie Lawson (Extn 4629)
Fax:
01707 376933
Tel:
01707 392200
email:
J.Lawson@sdxplc.com
Internet:
http://www.sdxplc.com

Reseller Update
Update no:
148
Date:
27th February 1998
---------------------------------------------------------------------------------------------------------------------------
Sales Support Reorganisation
In line with the reorganisation of the external sales force, SDX Business Systems plc has
recently introduced the same principle within the Sales Support department. This aims to
provide a closer interaction within our sales department and a more direct point of contact for
our Resellers.
Whilst this in no way impedes on your ability to contact us on extn. 4355 (or via DDI no.
01707 364425), the alignment of specific Sales Support personnel with Regional Sales
Managers has been designed to provide a more personalised first point of office-based
contact for "housekeeping" issues. With visibility of the Regional Sales Manager (RSM) and
Regional Account Manager (RAM) diaries, an early impact will be their ability to co-ordinate
your demonstration/site visit requests.
To improve the function further, each Sales Support Executive may now be contacted on
specific DDI numbers which will immediately overflow to the Sales Support group on busy or
not available. The teamings and contact numbers are summarised as follows:
Name
DDI
RSM
RAM
Gaynor Warren
01707 364699
Stuart Bell
Debbie Curant
01707 364447
David Kinross
Gordon
Buckland
Russell Jones
Mark Wright
Lorraine Hall
01707 364446
Simon
Latham
Glenn Thompson
Roger Western
Ian Woolner
Paulette Clarke
01707 364445
David Pitts
Juliet Keenan
Claire-LouiseNorton
Mary Vintner
01707 364416
01707 364696
Antony Vigar
Graham
Leighton
Alan McKie
Sales Fax Number
01707 372184
Page 1
Account
Manager
Steve Hark
Frances Reid
Sales Training
Sales, PPS and LDL Training administration now has it’s own DDI number which is as
follows:Name
DDI
Sales Training
01707 364720
Fax Number
01707 364415
PPS
Training
Debbie
Curant
Sales
Training/LDL
Claire-Louise
Norton
Sales Order Processing
Just to confirm the contact number for Sales Order Processing (SOP):
Name
SOP
DDI
01707 364428
Fax Number
01707 364415
Issued by:-
Contacts
Kim Honeywill
Janet Halverson
Mary Vintner (extn 4299)
DDI:
01707 364696
Fax:
01707 372184
Tel:
01707 392200
email:
M.Vintner@sdxplc.com
Internet:
http://www.sdxplc.com
Page 2
Sales Product
Training Manager
Michael Bartlett

Reseller Update
Update No:
149
Date:
27th February 1998
---------------------------------------------------------------------------------------------------------------
Visually Handicapped Operator Console
1) Introduction
SDX Business Systems is pleased to announce the immediate availability of the Visually
Handicapped Operators Console (VHOC).
The VHOC delivers the functionality of the Windows Operator Console (WOC) for visually
impaired users. This is achieved by the visual prompts of the NOC / WOC being spoken to
the operator. The operator is then able to react to the voice prompts and answer the calls in
an appropriate manner.
The VHOC is a stand-alone system that connects to INDeX via a standard RS232 port, in the
same way as the existing WOC. NOC Servers / Clients and WOCs can be used in
conjunction with the VHOC, but each requires an independent connection to an INDeX.v24
port.
The VHOC is only available as a pre-configured PC and comprises a VHOC Server and
VHOC Client application.
The VHOC machine has the ability to boot into a VHOC or a NOC depending on the
preference of the operator logging on at that time. As the system has been designed
primarily for visually impaired users, the VHOC PC loads the VHOC unless the user
specifically elects otherwise.
2) VHOC Overview
The functionality of the VHOC machine is similar to the WOC/NOC.
The visual prompts of the WOC are translated via a sound card into voice prompts. The
voice prompts can be tailored (pitch, volume and speed) to suit the specific needs of each
individual operator.
When a visually impaired operator logs on to the VHOC for the first time they will choose a
standard voice type for the voice prompts. The voice types can be manipulated to suit the
needs of individual users. Each new user to the VHOC will configure the system to speak the
desired voice prompts. This section of the configuration process will obligate the assistance
of a sighted individual.
The name and system configuration of the last known user is the first option offered to the
operator logging on. If the prompted user name spoken at start up is not their log-on user
name, the operator uses the arrow keys to scroll through the name list until they locate the
correct log-on name. When the correct log-on name is located the operator presses [enter]
and the pre-configured settings for that user are loaded automatically.
The calls are presented, answered and transferred in the same way as the WOC. To assist
the visually impaired operator the overlay for the keyboard has been translated into Braille,
there is also a Braille ‘crib sheet’ and user guide.
3) Ordering and Pricing
Order Code
VHOC
LIC WOC 1
Product Description
Pre-configured VHOC PC, VHOC Software
and Line Drivers
Operator Position Licence Key
RSP £
4,300
Discount
MLD
1,700
MLD
The VHOC has a lead-time of 8 weeks from the receipt of the order.
3.1) Licence Keys
When ordering a VHOC machine it is essential the order is accompanied with an order for
the relevant Licence Key. If WOCs or NOCs already exist on the site then the licence key
ordered must be for the total number of operator positions to be located on the site.
If more than one operator position is being ordered then the licence key ordered must be for
the total number of operator positions required. The licence key mechanism is detailed in
greater depth in Reseller Update No. 146 entitled “Announcing the Controlled Release of the
Networked Operators Console”.
At this time there is no intention by SDX Business Systems to release the VHOC as a
networked product or as a software only option.
3.2) Availability
Orders for VHOC may be received immediately, but are subject to an 8 week lead time, as
detailed above.
4) Training and Technical Support
No specific training is required for the VHOC although knowledge of the NOC and Networks
would be a considerable advantage.
Technical Support for the VHOC will be available from our Technical Support Group in a
similar manner to other products from SDX Business Systems.
5) Compatibility
The VHOC will only be compatible with system software 6.3.1 and above.
It is
recommended that the VHOC is used with Level 7.1 system software. If the VHOC is to be
used with system software 6.3.1 a patch is required, this is available for the Technical
Support Group.
Issued By:
Jamie Lawson (Extn 4629)
Fax:
01707 376933
Tel:
01707 392200
email:
J.Lawson@sdxplc.com
Internet:
http://www.sdxplc.com

Reseller Update
Update no:
150
Date:
12th March 1998
---------------------------------------------------------------------------------------------------------------
NEW RETURNS PROCEDURE FOR ‘EARLY LIFE’ FAILURES
In response to feedback from Resellers and as part of our drive to improve our customer
service, SDX Business Systems plc is pleased to announce, with immediate effect, a new
procedure for products that fail shortly after installation. This procedure replaces the existing
Out of Box Failure (OBF) procedure (as detailed in Reseller Update 76, August 1996) and
aims to improve and simplify the process in several areas. The main changes to note are as
follows:
1. SDX Business Systems will provide a FOC advance replacement within *24 hours for ANY
product (including Seltek Premier and Lite products) that has failed within four weeks of
despatch from SDX Business Systems (this is a significant improvement on OBF
timescales).
2. SDX Business Systems will collect the faulty item from site when the advance
replacement is delivered thus removing the need for a purchase order from the Reseller for
the advance replacement. An invoice will only be raised for the advance replacement if we
can not collect the faulty item when delivering the replacement and it is not returned to us
within one week of despatch of the advance replacment.
3. Any faulty item returned to SDX Business Systems will be credited in full as long as it is
returned to us within eight weeks of despatch from SDX Business Systems. This ensures that
the Resellers are not disadvantaged on failed products that they deal with themselves (e.g.
terminals) and which currently when returned to us are repaired under warranty and returned.
4. The Returns Collection Service announced mid December via Reseller update 144
(attached) can be used to return all items including faulty products thus reducing carriage
costs to the Resellers.
*For some locations we will only be able to guarantee delivery within 48 hours
Page 1 of 4
Full details of the new procedure are detailed below.
EARLY LIFE FAILURE (ELF) PROCEDURE
1.
DEFINITIONS
The following explains the terms used in the new procedure.
Early Life Failure (ELF)
Any installed product that fails within four weeks of despatch from SDX Business Systems
and is either collected from site by courier or, returned within one week of advance
replacement issue.
Any faulty product that is returned from the reseller to SDX Business Systems within eight
weeks of despatch from SDX Business Systems.
Advance Replacement
An item despatched FOC to the Reseller to replace an installed product that fails within 4
weeks of despatch from SDX Business Systems.
Delivery Zones
Zone A = any location within same day courier distance
Zone B = any other location (e.g. Devon and Cornwall, Scotland, Northern Ireland) that is not
within same day courier distance
Returns Collection Service
SDX Business Systems offers a next day collection and delivery service for items to be
returned. This covers repairs, early life failures and returns for credit. All returns are to be
addressed to SDX Repair Administration.
All items being returned to SDX Business Systems must have a completed Product Return
Label attached and be accompanied by either an SDX Product Return Advice Note, a
Reseller Return Advice Note, or a Purchase Order.
SDX Business Systems reserves the right NOT to process product returns that are not
accompanied by a Product Return Label and an appropriate Product Return Advice Note.
Full details can be found in Reseller Update 144 (attached).
2.
PROCESS
There are two methods of dealing with Early Life Failures:- the Reseller requests an
immediate advance replacement; the Reseller replaces the failed item from their own
maintenance stock.
How the procedure operates in these two situations is detailed below.
2.1
Advance Replacement
To initiate an advance replacement for any item that has failed within four weeks from date
of despatch from SDX Business Systems the Reseller will need to do the following:
The Reseller engineer will contact SDX Technical Support Group (TSG) to report an Early
Life Failure (ELF). Should TSG be unable to resolve the fault via the phone or via remote
access to site, an ELF will be confirmed. In cases involving Seltek Lite and Premier voice
Page 2 of 4
products, the Reseller may either contact First Choice CTI Technical Support direct on 01883
333 606 or be transferred from Welwyn Garden City Technial Support to Caterham.
If an ELF is confirmed, Technical Support will take the following details: Reseller name;
engineer name and contact number; possible delivery times for the advance replacment; end
user name and delivery address and pass these details to Sales Order Processing (SOP) for
action. SOP will then determine whether the site falls within zones A or B and the following
actions will be implemented accordingly:
2.1.1 For Zone A (Same Day Delivery)
Sales Order Processing will arrange for the issue of a replacement item and accompanying
delivery note. (There is no requirement for an order from the Reseller). This will be delivered
by courier direct to site (or address agreed with the Reseller) for same day or within 24 hour
delivery (depending on time of call and distance to site).
The courier will collect the faulty item to return to SDX Business Systems.
If the faulty item can not be collected by the courier and is not returned within one week of
despatch of the advance replacement, SDX Business Systems will issue an invoice at trade
value to cover the cost of the item. The invoice will be raised without a PO from the Reseller
and will quote our sales order number as a reference.
To obtain a credit for the faulty item, it should be subsequently returned to SDX Business
Systems for credit within eight weeks of despatch using either the Returns Collection
Service or any other returns mechanism.
2.1.2 For Zone B
Sales Order Processing will arrange for the issue of a replacement item and accompanying
delivery note. (There is no requirement for an order from the Reseller). This will be
despatched by a suitable carrier direct to site (or address agreed with Reseller) for the
fastest possible delivery but this may not be within 24 hours (expected time of delivery will
be confirmed to the Reseller by phone and fax by Sales Order Processing).
If the faulty item is not returned within one week of despatch of the advance replacement,
SDX Business Systems will issue an invoice at trade value to cover the cost of the item. The
invoice will be raised without a PO from the Reseller and will quote our sales order number
as a reference.
To obtain a credit for the faulty item, it should subsequently be returned to SDX Business
Systems for credit within eight weeks of despatch using either the Returns Collections
Service or any other returns mechanism.
2.2
Return for Credit
If the Reselller has ELF items that they can deal with themselves then they have the option
of returning the faulty items to us as follows:
SDX Business Systems will accept faulty items returned for credit within eight weeks from
date of despatch to Reseller. Items should be returned complete, in their original packaging
where possible and be suitably packed for return.
Page 3 of 4
Items being returned for credit should have ‘Returned for Credit’ indicated on the Product
Return Label and accompanying Product Return Advice Note (i.e. have a unique reference
and list the items being returned for credit).
Page 4 of 4
Notes on the ELF procedure:
1. SDX Business Systems reserves the right to charge the Reseller for the carrier services if
the ‘ELF’ item subsequently proves not faulty, or the item was in fact despatched to the
Reseller over four weeks ago.
2. Please note there is now no correlation between invoices for Advance Replacement items
and credits for faulty items. Therefore SDX Business Systems’ credit control will not accept
non payment of invoices issued for advance replacements on the grounds that a credit is
pending (on return of faulty goods).
3. Credit will only be issued if the items are faulty, are returned within eight weeks of
despatch from SDX Business Systems, are in ‘as new’ condition and are complete. Reduced
credit will be given if parts such as cables, manuals, keyboards etc. are not returned. Items
that are either not faulty, or outside the eight weeks, or are not returned in ‘as new’ e.g.
damaged, will be rejected for credit and will be repaired/refurbished where necessary and
returned to the Reseller. A charge may be made at SDX Business Systems’ discretion
We have introduced this new procedure as a demonstration of our confidence in the quality
of our products and to simplify the advance replacement and return for credit processes. As a
new service we will be monitoring both its use and its effectiveness on an individual account
basis. Any comments or queries please contact myself.
Encs.
Issued by:-
Sarah Stacey (extn 4162)
DDI:
+44 (0) 1707 364162
Fax:
+44 (0) 1707 376933
Tel:
+44 (0) 1707 392200
email:
S.Stacey@sdxplc.com
Internet:
http://www.sdxplc.com
Page 5 of 4