Attachment - 1
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: FLOOR CARE – HARD SURFACE- Daily
EXPECTATIONS
• Surface will have a high shine
• Surface will be free of all types of scuff marks
• Surface will be free of the evidence of scuff mark removal
• Surface, baseboards and corners will be free of dust
• Surface will be free of spills and spots
• Surface and corners will be free of finish build up
• Surface will NOT appear to need buffing or refinishing
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
• Dust mop daily
• Wet mop or machine mop daily
• Spot mop as needed during shift
• Clean baseboards and corners as needed
• Buff/burnish surface 3x week or as needed
• Refinish floors 2x year or more if needed due to traffic
• Restroom floors to be scrubbed quarterly and refinished as needed
Attachment 2
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: FLOOR CARE – CARPET - Daily
EXPECTATIONS
• Carpets will be free of evidence of spots and spills
• Carpets will be free of dust and debris
• Baseboards and corners will be clean and free of dust
• Carpets will have the appearance of being vacuumed
• Carpets will NOT show the need to be shampooed
• Carpets that can be observed and are under chairs, couches, desk, tables and other
furniture will show evidence having been cleaned.
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
• Vacuum on a daily basis
• Spot clean as needed
• Clean all baseboards and corners as needed
• Shampoo as needed and on a regular project cleaning schedule
• Carpet project care should be included on the regular project assignments list
based on the type of traffic in the area of assignment
Attachment - 3
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: FLOOR CARE – CONCRETE - Daily
EXPECTATIONS
•
•
•
Floor will be free of dust, spots, spillage and debris
Floor will be have the appearance of having sealer or finish applied
Floor will have appearance of being mopped or scrubbed on a regular basis
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
Dust mop and wet mop or scrub on a daily basis
Pick up debris and litter on a daily basis
Scrub weekly with appropriate cleaner and machine
Scrub and refinish on a quarterly basis
Refconcretefloordaily71808
Attachment - 4
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: FLOOR CARE – RESTROOM – TILE – Daily Cleaning
Note: Floor surface in restrooms are generally ceramic tile
EXPECTATIONS
•
•
•
•
•
•
Floor surface will be free of dust, spillages and debris
Floor surface will have appropriate finish applied
Floor grout will be clean and unstained
Floor underneath toilet fixtures will be clean and unstained
Floor will not show evidence of finish build up
Baseboards (whether vinyl or tile) will be clean and dust free
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
Dust mop floor surface on a daily basis
Wet mop floor surface with appropriate disinfectant on a daily basis
Scrub floor as needed to remove stains and buildup
Scrub grout as needed to remove stains and buildup
Clean baseboards on a daily basis
Refrrfloortileclean71508
Attachment 5
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: OFFICE CLEANING – Daily
EXPECTATIONS
• Office furniture will be free of dust and stains
• Chairs will be free of stains and dust
• Partitions will be clean and free of dust and stains
• Glass surfaces will be clean and free of spots
• All doors, door frames and hardware will be clean and free of dust/stains and
marks
• Walls will be free of spots and stains
• Waste containers will be clean and show evidence of being emptied
• Waste containers will have the appropriate size plastic liner in place
• Floor coverings will meet the “Expectations and Standards” as identified in those
standards. The standards are included as a part of this RFP
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
• Desks and countertops to be cleaned ONLY if clear of paperwork
• Clean and dust furniture, desk and countertops on a daily basis
• Empty wastebaskets, replace plastic liner , and return to proper location
• Vacuum carpets daily and spot as needed
• Dust and wet mop hard surface floors daily
• Spot clean walls as needed
• Clean all partitions daily
• Dust and spot clean doors and door frames as neede
• Refinish hard surface floors 2x year or as needed due to traffic
• Shampoo carpets per project schedule or as needed
Attachment 6
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities (REF)
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: LABORATORY (LAB) CLEANING - Daily
EXPECTATIONS
• Floors to meet guidelines established in TASK- “FLOOR CARE - Expectations
and Standards” for type flooring in each LAB, as included in the CLEANING
TASK EXPECTATIONS AND STANDARDS for REF Building Services
Department.
• Partitions and cubicles will be free of dust and stains
• All doors and door frames will be clean and free of dust and marks.
• Walls will be free of spots, marks and stains
• Waste containers will be clean and show evidence of being emptied
• Waste containers will have the appropriate plastic liner in place
• Biohazard (Special waste/Red Bag) containers will not exceed capacity
• Sharps/needle containers will not exceed capacity
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
• Floors to be maintained according to guidelines established in TASK-FLOOR
CARE –Expectations and Standards” for type flooring in each LAB as included in
the CLEANING TASK EXPECTATIONS AND STANDARDS for REF
Building Services Department.
• Spot clean walls on a daily basis
• Dust and spot clean all doors and door frames on a daily basis
• Empty wastebaskets, replace liner and return to appropriate location …daily
• Empty Biohazard and Sharps containers as filled and replace with new container
• Remove Biohazard and Sharps containers to approved area.
• LAB work areas (sinks, countertops and equipment) are NOT to be cleaned by
Building Services or Cleaning Contractor. See Lab Cleaning under Special
Instructions section of Guidelines for Cleaning Services, included in this
document.
Attachment 7
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: RESTROOM CLEANING - DAILY
EXPECTATIONS
•
•
•
•
•
•
•
•
•
•
•
•
•
All dispensers are filled and stocked as appropriate
Exterior of all dispensers is clean and free of spots
All countertops are free of water, dust, spots and debris
All fixtures are free of scale, stains and spots
Floors free of water, spots and debris
Corners and underneath fixtures clean and free of dirt and dust
Walls free of marks, dirt and spots
All fixtures are clean and have appropriate shine for metal
All grout (floor and walls) is clean and not stained
Waste containers are clean and show evidence of being emptied and have appropriate plastic liner.
Room is free of loose trash and spillage
Mirrors and frames are clean and free of spots
Floors to meet guidelines established in TASK- “FLOOR CARE- Expectations and Standards for Hard Surface flooring’ as included in the CLEANING TASK EXPECTATIONS AND
STANDARDS for REF Building Services Department.
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
•
•
•
Floors to be maintained according to Guidelines established in TASK-FLOOR CARE –
HARDSURFACE” as included in the CLEANING TASK EXPECTATIONS AND
STANDARDS for REF Building Services Department
Refill and restock all dispensers as needed on a daily basis
Clean and disinfect all fixtures (sinks, toilet bowls, urinals and showers) daily
Sinks, toilet bowls, urinals and showers are to be kept free of scale
Clean and shine all metal fixtures
Wipe down all walls, partitions and fixtures with disinfectant solution
Wet mop and disinfect floor surface
Clean all mirrors and mirror frames
Attachment 8
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: ELEVATOR CAB CLEANING - Daily
EXPECTATIONS
• Floor will be free of stains, spots, marks and debris
• Floor (hard surface) will have a high shine
• Floor (carpet) will NOT appear to need vacuuming
• Walls and doors of cab will be clean and free of marks and stains
• Metal finishes will be free of spots, marks and have an appropriate shine
• Door tracks will be clean and free of debris
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
• Maintain type floor according to FLOOR CARE STANDARDS
• Clean cab walls, doors, frames and tracks on a daily basis
• Clean and polish all metal within the cab on a daily basis
Attachment - 9
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: STAIRWAY- CLEANING - DAILY
EXPECTATIONS
•
•
•
•
•
•
Stair landings will be free of dust, spots, spills and debris
Stair treads will be free of dust, spots, spills and debris
Stair handrails will be clean and free of dust
Stair baseboards will be free of dust and spots.
Stairwell walls will be free of dust, marks and spots
Doors and door frames will be free of dust, marks and spots
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
Sweep and mop stairway landings and treads daily
Wet mop spillage as required
Remove debris as needed
Clean doors and door frames daily
Wipe down walls as needed
Attachment 10
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: PUBLIC AREAS – CORRIDORS-Daily
EXPECTATIONS
• Floors to meet guidelines established in “TASK – FLOOR CARE”, CLEANING
TASK EXPECTATIONS AND STANDARDS - for type flooring installed in
corridor(s).
• All doors and door frames within or opening onto the corridor will be clean and
free of dust and marks.
• Walls will be free of spots, marks and stains.
• Waste containers located within the corridor will be clean, have proper plastic
liner in place and show evidence of having been emptied.
• All signs, wall mounted light fixtures, vents, window blinds, elevator buttons, and
pictures will be free of dust.
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
• Floors to be maintained according to guidelines established in TASK-FLOOR
CARE – EXPECTATIONS AND STANDARDS, for type flooring installed
within the corridor area.
• Spot clean walls on a daily basis
• Dust and spot clean all doors and door frames on a daily basis
• Empty trash containers located within the corridor area
• Dust all signs, wall mounted light fixtures, vents, window blinds, elevator buttons
and pictures at least weekly and more often as needed.
Attachment - 11
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: PUBLIC AREAS – Daily
Includes lobbies, waiting areas, meeting rooms and conference areas
EXPECTATIONS
•
•
•
•
•
•
•
•
•
•
•
•
Area should have an orderly appearance.
Area should be free of clutter, debris and litter.
Floor coverings should meet standards listed in appropriate standard
Furniture should be arranged according to the established pattern (if available) or
in an orderly manner.
Magazines should be properly arranged.
Lamps and other side furniture should be free of dust and spotting
Walls should be clean and free of dust and spots
Doors and door frames should be clean and free of dust
Pictures should be free of dust and spots
Glass partitions and mirrors will be clean and free of dust and spots
Waste containers should be clean and have appropriate plastic liner in place
Waste containers should not be over flowing and show evidence of being emptied
on a regular basis
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
•
•
Floor coverings to be maintained on a daily basis according to standards
Furniture to be dusted, vacuumed and spot cleaned on a daily basis
Upholstered furniture to have appearance of being cleaned and shampooed as
needed.
Arrange furniture in appropriate manner as instructed
Clean all mirrors and glass on a daily basis
Spot clean walls, doors and frames on a daily basis
Empty waste containers and reline with appropriate plastic liner on a daily basis
Attachment - 12
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: DRINKING FOUNTAIN - Daily
EXPECTATIONS
•
•
•
•
•
•
Exterior of fountain will be clean and free of dust and spots
All metal portions of the fountain will be clean and polished.
Metal portions of the fountain should be free of spots and scale.
Fountain spout should be free of scale build up
Overall fountain should have the appearance of being clean
Wall around the fountain should be free of stain and polish residue
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
Fountain should be wiped down on a daily basis with appropriate cleaner
Metal portions of the fountain should be polished on a daily basis
Polishing of the fountain should include removal of scale on an as needed basis
Spot clean wall around fountain on a daily basis.
Attachment - 13
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: LOBBY CLEANING - Daily
EXPECTATIONS
•
•
•
•
•
•
•
•
•
Floor coverings will meet the requirements of the Floor Care Standard for the
type covering in place.
Areas behind couches and chairs will be free of dust and debris
Couches and chairs will be clean and free of spots, dust and stains
Tables will be clean, polished and free of dust and spots
Pictures will be clean and free of dust and spots on glass
Lamps will be clean and free of dust on lamp and shades
Magazines will arranged in an orderly manner
Waste containers will be clean and have appropriate plastic liner in place
Area will be free of litter
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
•
Maintain floor covering according to Floor Care Standard for type covering in
place
Vacuum upholstered furniture on a daily basis
Dust tables on a daily basis and polish as needed
Clean and empty waste container daily
Dust all pictures and lamps on a daily basis
Spot clean all walls on a daily basis
Attachment - 14
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: BUILDING ENTRANCES - Daily
EXPECTATIONS
•
•
•
•
•
•
•
Entrances to REF buildings will be clean and free of debris and litter
Entrance walk off mats will be in place and show evidence of being vacuumed
Floor surfaces will be clean and maintained according to Floor Standards
Area outside of entrance doors will be free of gum spots, dirt, debris and litter
Entrance doors and glass areas will be clean and free of spots and marks
Corners and baseboards will be free of dust and dirt.
Waste containers will be clean and have appropriate plastic liner in place
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
Vacuum all carpet and carpet mats on a daily basis
Shampoo carpets and carpet mats as needed
Clean doors, walls, and all glass on a daily basis
Remove all gum spots on concrete entrance area on a daily basis
Clean all waste containers, empty and reline with appropriate plastic liner on a
daily basis and as needed during shift.
Attachment - 15
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: POLICING ACTIVITY – All areas
EXPECTATIONS
•
•
•
•
•
•
All areas of responsibility for the housekeeping function will be maintained in a
clean and orderly manner between the daily cleaning activity
The housekeeping staff, both in-house and contract will check public areas,
meeting rooms, lobbies, elevators, entrances and high use restrooms on such a
schedule that these areas have a clean and neat appearance at all times.
Any maintenance issues discovered by the cleaning staff during these policing
rounds will be reported to the appropriate service call location
All rest rooms within the policing assignment will be clean, free of litter and have
sufficient supplies in place.
All waste containers will be clean and have appropriate liner in place and have
been emptied as needed.
Floors will be free of litter, debris, spots and spillage
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
•
•
•
Floors will be dust mopped or vacuumed as needed during the shift
Floors will be spot mopped as needed during the shift
All restrooms will be restocked with supplies as needed during the shift
All trash will be emptied as needed during the shift
All walls will be spot cleaned as needed during the shift
Furniture will be rearranged as needed during shift,
Report any maintenance issues found during shift to appropriate service call
number
Spot clean all glass doors and entrance walls as needed during shift.
Attachment - 16
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: TRASH REMOVAL – Daily – General Guidelines
EXPECTATIONS
•
•
•
•
•
•
Waste/trash containers will be clean and have appropriate plastic liner in place
Containers will show evidence of being emptied
Trash will be placed in appropriate area for removal
All large collection containers will be clean and maintained properly
Collection areas/rooms will be clean and free of excessive trash and debris
Collection employees will be trained and demonstrate proper safety measures
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
•
•
•
All areas of assignment will have waste containers emptied daily and as needed
All trash/waste containers will be returned to appropriate location after being
emptied.
All waste containers will be cleaned and have plastic liner replaced daily
All large collection containers will be cleaned as needed during shift
Employees will place trash in appropriate location for removal
Trash will be removed from collection area to the compactor daily and as needed
during shift.
Staff will ensure compactor area is maintained in a clean manner during the shift
Staff will report any compactor malfunctions to appropriate service department
Attachment - 16
The University of Texas M.D. Anderson Cancer Center
Research and Education Facilities
Building Services Department
CLEANING TASK EXPECTATIONS AND STANDARDS
TASK: TRASH REMOVAL – Daily – General Guidelines
EXPECTATIONS
•
•
•
•
•
•
Waste/trash containers will be clean and have appropriate plastic liner in place
Containers will show evidence of being emptied
Trash will be placed in appropriate area for removal
All large collection containers will be clean and maintained properly
Collection areas/rooms will be clean and free of excessive trash and debris
Collection employees will be trained and demonstrate proper safety measures
MINIMUM TASK PERFORMED TO ACHIEVE EXPECTATIONS
•
•
•
•
•
•
•
•
All areas of assignment will have waste containers emptied daily and as needed
All trash/waste containers will be returned to appropriate location after being
emptied.
All waste containers will be cleaned and have plastic liner replaced daily
All large collection containers will be cleaned as needed during shift
Employees will place trash in appropriate location for removal
Trash will be removed from collection area to the compactor daily and as needed
during shift.
Staff will ensure compactor area is maintained in a clean manner during the shift
Staff will report any compactor malfunctions to appropriate service department