HPE License key
Processes
• Requesting License Keys during Normal Business Hours
• How to obtain support
• Emergency License Key Process
Updated September 2016 by Mónica Villalobos R.
Requesting License Keys during Normal Business Hours
What is License Key Fulfillment?
License Key Fulfillment is the process for requesting and receiving electronic license keys to unlock software products. This can occur
after HPE Order Management has processed the customer’s purchase order and delivered the software product to the end user. Many
times, new product releases also require current owners of that product to obtain a new license key in order to upgrade to a new
version release.
What you need to know
– Licenses can be version-specific, depending upon the product family.
– A License Key is required to unlock software modules and features. Some products purchased include an initial temporary license
installation until a perpetual license key can be obtained.
– The license key will unlock the functionality that you purchased. Some products may have additional functionality built in that
requires separate license purchases/keys to unlock.
– Customers can obtain licenses through the licensing website as explained in the electronic delivery receipt.
– Licensing for Enterprise License Agreement (ELA) customers is a unique process tailored to each customer, and is managed in a
separate section of the Licensing Website.
From the HPE Licensing for Software home page you can also access:
– Frequently asked questions
– Quick Start Guide
– ELA Starter Guide
AMERICAS REGION
How to Contact HPE Licensing Support
* Support Case * E-mail * Phone
How to get Licensing help:
1. Create a case via SSO – see info to the right
Select service request type:
“Licensing” – standard licensing or
“ELA Administrator Request” – for all ELA issues
“Electronic product delivery” for Order delivery issues
2. E-mail
AMX: MI.licensing-NA@hpe.com
ELA: ELA.Administration@hpe.com
3. Phone
1 800 633 3600 (English, Spanish, Portuguese, Japanese)
All other countries: https://softwaresupport.hp.com/web/softwaresupport/support-contact-information
4. Notes
For ELA issues, please use either SPARKS case or e-mail
Licensing support teams work std. business hours:
07:00 – 19:00 CT.
Submit a service request through the SSO
Portal:
https://softwaresupport.hpe.com/
EMEA REGION
How to Contact HPE Licensing Support
* Support Case * E-mail * Phone
How to get Licensing help:
1. Create a case via SSO – see info to the right
Select service request type:
“Licensing” – standard licensing or
“ELA Administrator Request” – for all ELA issues
“Electronic product delivery” for Order delivery issues
2. E-mail
EMEA: MI.licensing-EMEA@hpe.com
ELA: ELA.Administration@hpe.com
3. Phone
+44 (203) 027 7238 (English, German, French, Italian, Spanish, Russian)
All other countries https://softwaresupport.hp.com/web/softwaresupport/support-contact-information
4. Notes
For ELA issues, please use either SPARKS case or e-mail
EMEA Licensing support teams work std. business hours:
08:00 – 17:00 CET.
Submit a service request through the SSO
Portal:
https://softwaresupport.hpe.com/
ASIA-PACIFIC / JAPAN REGION
How to Contact HPE Licensing Support
* Support Case * E-mail * Phone
How to get Licensing help:
1. Create a case via SSO – see info to the right
Select service request type:
“Licensing” – standard licensing or
“ELA Administrator Request” – for all ELA issues
“Electronic product delivery” for Order delivery issues
2. E-mail
APJ: LicensesAPAC@hpe.com
ELA: ELA.Administration@hpe.com
3. Phone
+65 6622 1426 (English, Chinese, Korean)
0120-923-333 (Japanese)
All other countries https://softwaresupport.hp.com/web/softwaresupport/support-contact-information
4. Notes
For ELA issues, please use either SPARKS case or e-mail
Licensing support teams work std. business hours:
08:30 – 17:30 CST.
Submit a service request through the SSO
Portal:
https://softwaresupport.hpe.com/
HP Software Emergency License Key Process
To support customers that require a license key during off hours such as weekends or holidays, HP Software
has put in place an Emergency License Key Delivery process.
– This process provides time limited (typically 14 days) emergency license keys.
– This enables technical support engineers to assist customers 24 x 7 when their system is down due to
licensing key issues.
– Customers can engage the HP Software Technical Support teams by:
 Submitting a case via the Software Support Online website https://softwaresupport.hpe.com/
 Or by calling one of the regional support teams listed at https://softwaresupport.hpe.com/support-contact-information
– The emergency license key will provide temporary product functionality, while any entitlement or license
key recognition issues are addressed.
– Customers must have an ACTIVE support contract in order to receive an emergency license key. These
license keys are not intended to be used as an alternative method to extend product evaluations or trials
on products that have not been purchased.