Human Resource Workforce
Skills Qualification (HR WSQ)
Programmes NEW
The Singapore Public Service: Integrity • Service • Excellence
HR WSQ Framework
The Human Resource Workforce Skills Qualifications (HR WSQ) framework is a competency
framework developed through a rigorous process of international research and consultation
with HR practitioners, industry associations and economic agencies. It was launched in 2008
by the HR Manpower, Skills and Training Council (MSTC), and was updated in late 2010 to
incorporate the latest developments in the HR industry.
HR Professionals now have greater access to modular competency-based training that leads
to the attainment of nationally recognised HR certifications and qualifications. This helps to
facilitate career enhancement for HR Professionals.
HR Administration Programme for Public Sector Executives (HAPPE)
In partnership with Human Capital Singapore, this programme is introduced to meet the needs
of Division 2 and 3 HR officers who want to build capability in core functions.
Course Code
Module Name
HRQ01
WSQ Administer Recruitment and Selection Process
HRQ02
WSQ Administer Performance Review Process
HRQ03
WSQ Provide Training Administration Services
HRQ04
WSQ Support Organisational Events
Higher Certificate in Human Resources
Civil Service College, in partnership with Human Capital Singapore, offers this nationally
recognised HR WSQ Certification. Officers who wish to obtain this certificate would have to
complete the following modules in addition to HAPPE.
Level 2 – Core
Course Code
Module Name
HRQ05
WSQ Participate in a Work Team
HRQ06
WSQ Provide Human Capital Information
HRQ07
WSQ Process Human Capital Information
Level 2 – Electives
(Participants choose only ONE of the following Electives, either from Level 2 or Level 3.)
Course Code
Module Name
HRQ08
WSQ Process Payroll
HRQ09
WSQ Operate Human Capital Information Systems
Level 3 – Electives
Course Code
Module Name
HRQ10
Implement recruitment and selection methods
HRQ11
Support Change Processes
Course Code : HRQ01
WSQ Administer Recruitment and Selection Process
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Manage recruitment and selection administrative
requirements
• Check that all documentation and resources to support
recruitment and selection activities are available for
employees to access
• Record and retrieve documentation and information
of recruitment and selection activities as required by
employees and management
• Ensure confidentiality of administrative systems
containing information relating to recruitment and
selection
Advise on recruitment and selection process
• Advise managers on the tools and resources available
to support recruitment and selection activities
• Provide managers and employees with all necessary
information and resources to conduct recruitment and
selection activities
• Provide accurate information in response to enquiries
regarding recruitment and selection processes
Review recruitment and selection documentation
• Check that required documentation relating to
recruitment and selection has been received and take
appropriate actions to ensure completeness
• Generate reports on the outcomes of recruitment and
selection activities
• Suggest improvements or efficiencies to the
administration of the recruitment and selection
process
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ02
WSQ Administer Performance Review Process
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Manage performance management administrative
requirements
• Check that all tools and resources to support
performance reviews are available for employees to
access
• Record and retrieve results of performance reviews as
required by employees and management
• Ensure confidentiality of administrative systems
containing information relating to performance reviews
Advise on performance management processess
• Advise managers on the tools and resources available
to support performance reviews
• Provide managers and employees with all necessary
support to conduct performance reviews
• Provide accurate information in response to enquiries
regarding performance review processes
Review performance management documentation
• Check that required performance review
documentation has been received and take
appropriate actions to ensure submission where
appropriate
• Generate reports on the outcomes of performance
reviews
• Suggest improvements or efficiencies to the
administration of the performance review process
• Ensure ongoing maintenance and adequacy of systems
to store data or documentation from performance
reviews
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ03
WSQ Provide Training Administration Services
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Distribute training information
• Check that all information required to support the
dissemination of training programmes are available for
employees to access
• Communicate information regarding training
programmes to appropriate employees
• Respond to employees’ queries and specific
requirements regarding training programmes
Arrange venue & resources
• Identify resources required to deliver training
programmes
• Manage bookings of resources required to deliver
training programmes
• Confirm resource bookings with trainers
Process training documentation and records
• Check that required documentation has been
submitted in accordance with organisational
requirements
• Generate reports on the outcomes of training
programmes
• Suggest improvements to the administration of training
systems
• Ensure ongoing maintenance and adequacy of
system to store data or documentation from training
programmes
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ04
WSQ Support Organisational Events
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Participate in event planning and setup
• Identify costs and resource requirements associated
with event, including any special requirements of
participants, for review by the event manager
• Develop a detailed action plan, including contingency
plans, for review by the event manager
• Participate in set-up of event and equipment as
identified in the action plan
Conduct Promotional activities
• Develop a communication and engagement plan to
generate publicity and interest in the event using
appropriate communication channels
• Conduct communication and engagement activities in
accordance with policies and procedures
• Track responses for the event and recommend follow
up actions if required
Follow up with post event activities
• Assist in the implementation of event activities
• Gather feedback and complete event close-out
activities
• Report on success of events to appropriate supervisors
and event managers and complete an event report
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ05
WSQ Participate in a Work Team
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Contribute to team planning
• Participate in team planning activities to develop key
performance indicators and clarify team goals and
objectives
• Plan own work schedule, activities and resources
required to achieve personal and team objectives
• Identify and communicate opportunities for
improvement of team performance
Demonstrate cooperation & commitment to team members
• Support team members to consider potential issues
that may affect team performance
• Communicate with team members to ensure
cooperation and commitment
• Support implementation of team plans and provide
assistance to team members
• Work with team members to resolve conflicts and
create positive outcomes
Support Team Members
• Respond positively to individual differences to
contribute to an effective working environment
• Model behaviours consistent with legal and ethical
guidelines to demonstrate commitment and support
• Provide feedback to line manager about progress of
team targets
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ06
WSQ Provide Human Capital Information
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Receive People Management/Human Capital information
request
• Interpret requests to determine nature of information
required
• Clarify information request and timelines to confirm
need, nature and intended use of information
• Confirm processes and timelines to manage the
expectations of the requester
Access People Management/Human Capital Information
• Access systems to retrieve required information based
on key requirements
• Review information to ensure accuracy, reliability and
sufficiency of information relevant to its intended use
Provide requested People Management/Human Capital
Information
• Document the provision of information in accordance
with relevant policies, procedures and appropriate
format
• Provide information to requesting party in an
appropriate manner
• Confirm that the information is appropriate in response
to requesting party’s initial request
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ07
WSQ Process Human Capital Information
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Receive People Management/Human Capital Information
• Receive information from various sources to prepare for
processing
• Identify privacy and confidentiality concerns that apply
to the types of information being processed
• Check information for accuracy and take action
required to ensure information is appropriate for
intended use or application
Record People Management/Human Capital Information
• Identify information required for accessing appropriate
information systems
• Maintain data in accordance with policies and
procedures
• Identify any actions resulting from entry of data into
the people management/human capital system
Implement Actions arising from Information processing
• Provide information to employees responsible for
follow up actions
• Implement any follow up actions as advised by relevant
employees
• Communicate final outcomes to relevant parties in
accordance with organisational policies and procedures
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ08
WSQ Process Payroll
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Collate payroll data
• Obtain relevant information to perform payroll
calculation
• Check payments and deductions to ensure accuracy
and completeness
• Enter information into the payroll system to support
processing and calculating activities
Calculate payroll
• Calculate payroll in accordance with organisational
policies, procedures and legal requirements
addressing any variances in employee pay
• Reconcile calculations with payroll allocations to
ensure accuracy
• Produce payroll and related administration reports
using appropriate software
• Present reports to supervisor in the requested format
Process Payroll payments
• Communicate with authorised parties to obtain
approval for payments
• Activate payments in accordance with organisational
policies, procedures and legal requirements
• Suggest improvements to the administration of training
systems
• Update records to ensure accuracy, currency and
completion
Fees
$299.60 per participant
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
Absentees will be
charged the full course
fee.
Course Code : HRQ09
WSQ Operate Human Capital Information Systems
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Input Data into People Management/Human Capital
Information Systems
• Select and access systems to input required
information
Fees
$299.60 per participant
• Identify and check accuracy of information to be
entered into people management/human capital
information systems
[Inclusive of Course Fee ($220),
CSC Administration Fee ($60)
and 7% GST)]
• Enter data into appropriate people management/
human capital information systems in accordance with
policies and procedures
Absentees will be
charged the full course
fee.
• Identify any actions resulting from entry of data into
system
Produce reports from People Management/Human Capital
Information Systems
• Identify data that is required to generate reports that
are up to date and accurate
• Access systems to retrieve required information and
generate reports
• Review information to ensure accuracy, reliability and
sufficiency of information relevant to its intended use,
considering any security or access limitations
• Document the provision of information in accordance
with relevant policies and procedures
Report on systems issues to achieve improvement
• Identify errors in system and report to appropriate
employees
• Suggest improvements for increasing effectiveness in
system
• Troubleshoot minor system issues within capabilities
Course Code : HRQ10
WSQ Implement Recruitment and Selection Methods
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Select appropriate recruitment and selection methods
• Work with stakeholders to identify requirements for
positions to be recruited
• Select appropriate recruitment channels and selection
and assessment methods in consideration of relevant
internal and external factors
Facilitate implementation of recruitment and selection
methods
• Review selection criteria to prepare interview/
assessment materials to be used in the selection
process
• Provide support to selection panel in the use of
interviewing and assessment techniques to implement
the selection process
• Facilitate evaluation of applications to short list
candidates
• Facilitate evaluation of assessment data to select the
preferred candidate
• Prepare package to provide offer to preferred
candidates
• Inform candidates of selection panel’s decision to
close off the recruitment and selection process
Review application of recruitment and selection methods
• Consult with stakeholders to evaluate the outcomes of
the recruitment and selection process
• Analyse feedback and data to establish effectiveness
of recruitment and selection methods
• Recommend refinements or modification to recruitment
and selection methods
Fees
$363.80 per participant
[Inclusive of Course Fee ($280),
CSC Administration Fee ($60)
and 7% GST]
Absentees will be
charged the full course
fee.
Course Code : HRQ11
WSQ Support Change Processes
Objectives
Venue
By the end of the programme, you would be able to:
Human Capital
Singapore
Support implementation of change activities
• Clarify roles, responsibilities and resources required to
implement change processes
• Check that all tools and resources to support change
processes are available for access by employees and
management
• Advise managers on the tools and resources available
to support change processes
Assist others to respond to change
• Monitor performance of teams and individuals to
identify areas of need or improvement
• Support stakeholders to manage resistance to change
to improve outcomes of change process
• Communicate progress of change activities to
stakeholders
Evaluate change management processes
• Collect stakeholder feedback regarding change
management processes using tools and measures
defined in change management plans
• Evaluate outcomes of change management process to
prepare reports
• Communicate data and recommendations regarding
change implementation to stakeholders
Fees
$363.80 per participant
[Inclusive of Course Fee ($280),
CSC Administration Fee ($60)
and 7% GST]
Absentees will be
charged the full course
fee.
Our Facilitators
Anthony Mok
• Founder and Principal Consultant for the MINDEF Innovation and
Transformation Office at the Ministry of Defence (MINDEF), creating the
MINDEF Innovation Framework, MINDEF Innovation Pipeline, and Jumpstart,
the change management programme that brought creativity, innovation and
entrepreneurship into the Ministry and the Singapore Armed Forces. He is also
the designer and developer of the MINDEF Innovation Game and Innovation
Dive, which were some of the key interventions in Jumpstart.
• Has also designed consultation and facilitation tools and processes, and
delivered these as organisational appropriate engagements to obtain the
intended outcomes.
• Has in depth knowledge and experience in the field to conduct talks, create and
deliver experiential based workshops and training programmes to participants
from different levels of an organisation, and coaching them into delivering the
desired outcomes at their workplace.
• Other key training competencies include performance management, conflict
management, change management, creative thinking skills, personal
effectiveness, strategic management, marketing and sales management,
leadership development, team development and facilitation, communication
and interpersonal skills, and supervisory skills.
• Certified behavioral consultant for DiSC, and a certified Extended DISC
practitioner with the Extended DISC North America, Inc.
• An accredited administrator, profiler and trainer for MBTI, and for a range of
Margerison-McCann Team Management Systems profiles: Team Management
Profile, Linking Skills Profile, Team Performance Profile, Window On Work
Values, and Opportunity-Obstacle Quotient.
Our Facilitators
George Kong
• Has a varied and wide working experience gained in UK and Asia Pacific for over
25 years.
• A former Vice-President of ASEAN for APC-MGE (a Schneider Electric Company).
• Has in depth knowledge and experience in the field to conduct talks, create and
deliver experiential based workshops and training programmes to participants
from different levels of an organisation, and coaching them into delivering the
desired outcomes at their workplace.
• Other key training competencies include performance management, conflict
management, change management, creative thinking skills, personal
effectiveness, strategic management, marketing and sales management,
leadership development, team development and facilitation, communication
and interpersonal skills, and supervisory skills.
• Certified behavioral consultant for DiSC, and a certified Extended DISC
practitioner with the Extended DISC North America, Inc.
• An accredited administrator, profiler and trainer for MBTI, and for a range of
Margerison-McCann Team Management Systems profiles: Team Management
Profile, Linking Skills Profile, Team Performance Profile, Window On Work
Values, and Opportunity-Obstacle Quotient.
Our Facilitators
Jagjit Gill
• Has vast experience in developing training and on-boarding programmes,
having done so for the 12 countries in which Kelly Services Asia-Pacific
operates. Has also developed learning and development strategies and aligned
training programmes in the same 12 countries, and launched multiple learning
systems, tools and programmes across the region for trainer administration
and management. Awarded the prestigious Kelly Golden Circle award for
outstanding performance, for being one of the top 10 highest individual
performers throughout all of Kelly Services’ office worldwide.
• Regional Training Manager – Asia Pacific, Kelly Services (S) Pte Ltd (2008
– 2010)Developed and implemented learning and development strategies,
identified opportunities to improve services and provided leadership, training
and coaching to trainers across the Asia-pacific. Has extensive experience in
training local and overseas companies.
• Senior Manager – Country Operations, Kelly Services (S) Pte Ltd (2001 – 2008)
Primary leadership force of Kelly Services Singapore, responsible for managing
a professional consulting and solution services organization and employees
across the country and for achieving financial results. Managed the strategic
and diversification plans of the company. Managed revenue of more than $75
million.
• Area Manager – Staffing Services, Manpower Staffing Services (S) Pte Ltd (1999
– 2001)
• Managing Consultant, ECK Employment Services Pte Ltd (1995 – 1999)
• HR (Training) Executive, Rank Xerox U.K. Ltd (Uxbridge, England) (1994 – 1995)
Our Facilitators
Lim Meng Huat, Richard
• Began his career in training in 1989 and his specialty and key focus is in the
field of Human Resource Management and Retail Operations. Richard in the
earlier part of his career was a technical officer (CPT) with the Republic of
Singapore Navy. After leaving the Navy, he entered the field of Human Resource
Management for the service and retail sector.
• Posses a wealth of experience of several established retail chain stores as
a Human Resource and Training Manager in Singapore and their overseas
operations in Taiwan, Vietnam and Hong Kong. This makes him an excellent
resource on the whole spectrum on the subject of Retail Management
• Besides conducting training, he also has experience in designing training and
development programs, focusing on assisting staff in improving their customer
service skills, selling proficiency, and supervisory skills; he also personally
delivered the in-house training programs, such as developing behaviour check
list, job oriented performance appraisal and on-the-job training handbooks and
is able to tie this to specifically assist staff in being more customer-centric and
professional. He has also designed and conducted program to help staff from
People Republic of China to service customers in English.
• Experienced in the Quality Control Sector having spent some time in China one
year as an ISO Consultant. He also managed to have a brief stint with a four-star
hotel in Suzhou as an in-house Training and Development Consultant.
• Richard’s principal area of training expertise focuses in the art of retail selling
techniques, customer service, managing of work performance, customer
complaints management, problem solving, team building, interpersonal skills,
people management skills, merchandise display, sales and promotion and
inventory management.
• He is also a qualified OJT Consultant and is a Certified Behavioural Consultant
using the DISC and Harrison Interview tools.
Registration
Nominations should be made through the hardcopy registration form at
www.cscollege.gov.sg.
Terms and Conditions apply.
Contact Us
Enquiries on Course Adminstration
Zainal Lispa
DID: 68741787
E-mail: zainal_lispa@cscollege. gov.sg
Enquiries on Course Content
Elaine Tan
DID: 68747523
Email: elaine_tan@cscollege. gov.sg
Fax: 6874 1735
Information correct as at 16 Aug 2012. Subject to change without prior notice. (S)
The Heart of
Learning Excellence and Development
for the Singapore Public Service
For further information, please visit our website at www.cscollege.gov.sg