RELEASE NOTES
Software 6.7.1 | May 2015 | 3725-75300-002D2
RealPresence® Media Manager
Contents
About Media Manager Release 6.7.1............................................................................ 4
What’s New in Release 6.7 ........................................................................................... 4
Updated Documentation Set ....................................................................................... 4
Portal Enhancements .................................................................................................. 4
Portal Dashboard................................................................................................................. 4
Content Deletion .................................................................................................................. 4
Editing Content Metadata .................................................................................................... 5
Third-party Integrations ....................................................................................................... 5
Updates to MSA .................................................................................................................. 5
System Architecture Updates...................................................................................... 5
Compatibility with Polycom® RealPresence® Capture Server 1.8 ............................... 6
Other Changes in this Release ................................................................................... 6
Release History ............................................................................................................. 7
Hardware Requirements ............................................................................................... 8
RealPresence Media Manager, Appliance Edition ...................................................... 8
RealPresence Media Manager, Software Edition........................................................ 9
RealPresence Media Manager, Virtual Edition.......................................................... 11
Software Requirements .............................................................................................. 13
RealPresence Media Manager, Appliance Edition .................................................... 13
RealPresence Media Manager, Software Edition...................................................... 13
RealPresence Media Manager, Virtual Edition.......................................................... 14
Browser Requirements ............................................................................................. 14
Products Tested with this Release ............................................................................ 15
System Capabilities and Constraints ........................................................................ 17
Protocols and Ports ................................................................................................... 17
Installation and Upgrade Notes.................................................................................. 18
Upgrading to Version 6.7 from Earlier Versions ........................................................ 18
Known Issues .............................................................................................................. 19
Resolved Issues .......................................................................................................... 20
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Get Help ....................................................................................................................... 22
The Polycom Community .......................................................................................... 22
Copyright and Trademark Information ...................................................................... 23
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About Media Manager Release 6.7.1
Polycom® RealPresence® Media Manager 6.7.1 is a maintenance release. It includes the features and
functionality of the 6.7 release, but also resolves the issues identified in the Resolved Issues section on
page 20.
What’s New in Release 6.7
Updated Documentation Set
The RealPresence Media Manager 6.7 release introduces an updated documentation set, including a
new User Guide, a reorganized Administrator Guide, a revised Getting Started Guide, and an updated
Integration Guide for deployments using RealPresence Media Manager and RealPresence Capture
Server. Look for these documents on the Polycom support site.
Portal Enhancements
RealPresence Media Manager 6.7 introduces several portal enhancements for the end user and
administrator including the portal dashboard, where administrative functions can be done directly from the
portal.
Portal Dashboard
The new administrative portal dashboard enables you administer some parts of your deployment directly
in your RealPresence Media Manager portal instead of using the Admin Tool. You can use the Server
Dashboard landing page for the following tasks:
● Set event and issue notification thresholds
● Check server status
● Review server database information
● Download server logs
● Look at and reattempt server distribution failures
● Configure some portal and server administrative settings and start, stop, or restart your e-mail and
schedule services
Content Deletion
New content deletion workflows in RealPresence Media Manager 6.7 enable you to clean up your
RealPresence Media Manager systems by ridding them of duplicates or unwanted content to reclaim
storage space and speed up your system.
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Editing Content Metadata
New functionality in the RealPresence Media Manager portal allows users to add or edit content metadata
for content directly in the portal. Types of editable metadata include:
● User-created and searchable tags
● Closed captions and transcript uploads and edits
● Show/hide embeddable player’s chrome
● Enable editing functionality for content owners and proxy owners directly on the portal
● Third-party mashups
● Social sharing and publishing
Third-party Integrations
RealPresence Media Manager 6.7 enables users to upload and automatically configure content from
third-party content providers, including the following:
● Mediasite
● Techsmith Camtasia
● YouTube
● LTI (enhancements)
Updates to MSA
RealPresence Media Manager 6.7 includes an updated MSA Wizard that can interface with
RealPresence Media Manager on how it is configured with the system. Version 6.7 also includes an
option to upgrade the MSA through the portal dashboard or to install a new MSA using XML.
System Architecture Updates
RealPresence Media Manager 6.7 provides several updates to the system architecture for various tasks
including:
● Content library change
● SMTP settings move from config file to the database
● HTML markup now allowed in fields
● Gather and download logs with the push of a single button
● Default configuration updates are easier to scale
● Transcoding settings in the Admin UI are available for all devices
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Compatibility with Polycom® RealPresence®
Capture Server 1.8
RealPresence Media Manager 6.7 allows interoperability with RealPresence Capture Server 1.8. For
information on integrating the two systems, see the Polycom RSS 4000 / RealPresence Capture Server
and RealPresence Media Manager Integration Guide.
Get latest product information from Polycom Support
To view the latest Polycom product documentation, visit the Support page of the Polycom web
site at http://support.polycom.com.
Other Changes in this Release
Minor changes in this release include the following:
● Live and On-Demand Streaming
● Admin Tool Updates
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Release History
This following table shows the release history of RealPresence Media Manager:
Release History
Release
Release Date
Features
6.7
January 2015
Updated Documentation Set
Portal Enhancements
System Architecture Updates
Compatibility with Polycom® RealPresence® Capture Server 1.8
6.6
February 2014
Enhancements to the RealPresence Media Manager Portal
Integration with Microsoft SharePoint 2013, Microsoft Lync 2013, and
SAML environments
Searchable speech-to-text metadata using RAMP MediaCloud
Improved integration with Polycom RSS 4000 and RealPresence
Capture Server appliances
Increased scalability to deliver full-featured portals to up to 40,000
users
Improvements to the RealPresence API
IMS Global Learning Tools Interoperability (LTI) standards certification
MSA version 6.6
Updated software licensing model
Web-based Single Sign-on (SSO) interoperability with popular
authentication platforms
6.5.2
September 2013
Corrected issues
6.5
June 2013
Revised licensing models to include Appliance Edition, Software
Edition, and Hosted Edition
Migration of portal and web.config settings from the web.config file to
the Admin Tool and database
Enhancements to third-party transcoding feature or watch folder
transcoding
Support for variable-rate playback
Updated support for mobile operating systems
Support for Microsoft Windows 8 and Microsoft Internet Explorer 10
Introduction of the RealPresence API
Integration with Blackboard® Learn™ 9.1 (SP10) learning management
system
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Hardware Requirements
The following hardware requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
RealPresence Media Manager, Appliance Edition
The RealPresence Media Manager appliance includes the hardware specifications listed below.
RealPresence Media Manager, Appliance Edition Hardware Specifications
Minimum Hardware
Specification
Supplier
Dell R620 Rack Server customized for Polycom
Operating System
Microsoft Windows® Server 2012
Microsoft SQL 2012 Express
Processor
Dual Intel® Xeon™ E5-2670 (8 cores in each processor)
Memory
32GB RDIMM 1333 RAM
Network
Intel® Ethernet 1350 QP 1GB
Storage
4 X 1TB 7200 RPM RAID-10 Arrays (Dell PowerEdge RAID Controller
H710)
Optical Drive
DVD+/-RW
Mounting
ReadyRails II mounting interface, sliding rails
Cable Management Arm
Power
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Dual Hot-plug, Redundant 120V/750W AC Power Supplies (1+1)
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RealPresence Media Manager, Software Edition
The RealPresence Media Manager software application must meet the minimum hardware requirements
for successful installation of RealPresence Media Manager, Software Edition and associated services as
listed the following table.
RealPresence Media Manager, Software Edition Hardware Requirements
Minimum Hardware
Specification
Processor
Intel Xeon 4-core or comparable
Memory
4GB
Local Storage
40GB RAID 1 Partition (OS)
40GB RAID 1 Partition (Apps)
Network
1GB
Recommended Hardware
Specification
Processor
Intel Xeon 8-core or comparable
Memory
8GB
Local Storage
40GB RAID 5 Partition (OS)
20GB RAID 5 Partition (Apps)
Shared Storage
40GB iSCSI/FC SAN (OS)
20GB iSCSI/FC SAN (Apps)
Storage Area Network Protocols
Servers can be deployed over Internet Small Computer System Interface (iSCSI) or Fibre Channel
(FC) Storage Area Networks (SAN).
For RealPresence Media Manager, Software Edition deployments, the database and storage servers
must meet the following minimum hardware requirements:
Database and Storage Server Hardware Requirements
Minimum Hardware
Database/Reporting Services
Storage/Repository
Processor
Intel Xeon 4-core or comparable
Intel Xeon 2-core or comparable
Memory
4GB
4GB
Local Storage
40GB RAID 5 Partition (OS)
40GB RAID 10 Partition (OS)
50GB RAID 5 Partition (Apps, Data)
1TB RAID 5 Partition (Apps, Data)
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Minimum Hardware
Database/Reporting Services
Storage/Repository
Network
1GB
1GB
Recommended
Hardware
Database/Reporting Services
Storage/Repository
Processor
Intel Xeon 8-core or comparable
Intel Xeon 6-core or comparable
Memory
8GB
8GB
Local Storage
40GB RAID 10 Partition (OS)
40GB RAID 10 Partition (OS)
500GB RAID 10 Partition (Apps, Data)
2TB RAID 10 Partition (Apps, Data)
40GB iSCSI /FC SAN (OS)
Dedicated iSCSI or FC SAN shared
repository for WMS/Smooth
Streaming/Wowza/Web Content
Shared Storage
100GB iSCSI /FC SAN (Apps)
For RealPresence Media Manager, Software Edition deployments, the server roles must meet the
following minimum hardware requirements:
Server Role Hardware Requirements
Minimum Hardware
Windows Media Services
Smooth Streaming
Processor
Intel Xeon 2-core or comparable
Intel Xeon 4-core or comparable
Memory
4GB
4GB
Local Storage
40GB RAID 1 Partition (OS)
40GB RAID 1 Partition (OS)
250GB RAID 1 Partition (Data)
250GB RAID 1 Partition (Data)
Network
1GB
1GB
Recommended
Hardware
Windows Media Services
Smooth Streaming
Processor
Intel Xeon 4-core or comparable
Intel Xeon 4-core or comparable
Memory
8GB
8GB
Local Storage
40GB RAID 5 Partition (OS)
40GB RAID 5 Partition (OS)
1TB RAID 5 Partition (Data)
1TB RAID 5 Partition (Data)
40GB iSCSI /FC SAN (OS)
40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
2TB shared repository (Data)
Shared Storage
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Database and Storage Server Hardware Requirements
Minimum Hardware
Web Content
Polycom Media Services Agent (MSA) for
Thumbnailing and Transcoding
Processor
Intel Xeon 2-core or comparable
Intel Xeon 4-core or comparable
Memory
4GB
8GB
Local Storage
40GB RAID 1 Partition (OS)
40GB RAID 1 Partition (OS)
250GB RAID 1 Partition (Data)
40GB RAID 1 Partition (Apps, Data)
Network
1GB
1GB
Recommended
Hardware
Web Content
Polycom Media Services Agent (MSA) for
Thumbnailing and Transcoding
Processor
Intel Xeon 4-core or comparable
Intel Xeon 8-core or comparable
Memory
8GB
16GB
Local Storage
40GB RAID 5 Partition (OS)
40GB RAID 5 Partition (OS)
1TB RAID 5 Partition (Data)
250GB RAID 5 Partition (Apps, Data)
40GB iSCSI /FC SAN (OS)
40GB iSCSI /FC SAN (OS)
2TB shared repository (Data)
2TB shared repository (Data)
Shared Storage
RealPresence Media Manager, Virtual Edition
RealPresence Media Manager can be installed on virtual machines (VM) to simplify maintenance,
disaster recovery, and expansion. Virtual machine environments can over-share resources across VM
instances, affecting the responsiveness of CPU-, RAM- and disk-intensive applications like RealPresence
Media Manager.
The following Virtualization platform has been identified as compatible, but because performance is
heavily influenced by actual deployment configurations, each environment must be reviewed and certified
by professional services after installation. You need an existing support contract with your virtualization
provider and or the ability to resolve issues that are unique to virtualized environments. The use of
management systems to govern and report against virtual hosts is highly recommended. Open Source
virtualization platforms and non-affiliated internet based third-party cloud providers are not supported
without validation and written authorization from Polycom Global Support Services.
Supported Virtualizations
VMware
Supported Versions
vSphere v5.x
Management
vCenter
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VMware
Product Reference
http://www.vmware.com/products/vsphere/
Performance Best Practices
http://www.vmware.com/pdf/Perf_Best_Practices_vSphere5.0.pdf
Memory Management
http://www.vmware.com/files/pdf/techpaper/network-io-latency-perfvsphere5.pdf
Network I/O Latency
http://www.vmware.com/resources/techresources/10256
RealPresence Media Manager, Virtual Edition Hardware Requirements
Component
Requirement
Processor
Dual Intel® Xeon™ E5-2670
Number of Cores
8 virtual
CPU Frequency
2.6GHz
Memory
8GB
NIC
1 x 1GB
Storage 1 - OS
50GB
Storage 2 - Data
250GB
RealPresence Media Manager, Virtual Edition Hardware Requirements for Multiple User Licenses
Component
250 Concurrent Users
500 Concurrent Users
1000 Concurrent Users
Processor
Dual Intel® Xeon™
E5-2670
Dual Intel® Xeon™
E5-2670
Dual Intel® Xeon™
E5-2670
Number of Cores
8 virtual
16 virtual
16 virtual
CPU Frequency
2.6GHz
2.6GHz
2.6GHz
Memory
8GB
12GB
24GB
NIC
1 x 1GB
2 x 1GB
4 x 1GB
Storage 1 - OS
50GB
50GB
50GB
Storage 2 - Data
250GB
250GB
250GB
.
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Software Requirements
The following software requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
RealPresence Media Manager, Appliance Edition
RealPresence Media Manager, Appliance Edition includes the following pre-installed software:
● Microsoft Windows Server 2012
● Microsoft SQL Server 2012 Express
● Microsoft .NET Framework 4.5
● Microsoft IIS Media Services 7
● Microsoft Expression Encoder 4 Pro SP2
● Polycom RealPresence Media Manager 6.7 software, preconfigured for first-time use
● Polycom Media Service Agent, used by RealPresence Media Manager 6.7 software for server
automation. Content distribution requires a separate license.
RealPresence Media Manager, Software Edition
You need the following software to complete an installation of RealPresence Media Manager, Software
Edition:
● Microsoft Windows Server 2012
Windows 2012 does not offer a Windows Media Services role. To use RealPresence Media
Manager software with Windows Media Services, you need an external server, such as Windows
Server 2008 R2.
● Windows Server 2008 R2 Standard Edition 64-bit and Enterprise Edition 64-bit are also supported
Windows Server 2008 R2 Standard Edition does not support Windows Media Services multicast,
and cannot be upgraded to provide this support. If WMV multicast is necessary, install Windows
Server 2008 R2 Enterprise Edition.
● Microsoft SQL Server 2012 or SQL Server 2008 R2 with Service Pack 1
● Microsoft Internet Information Services 7 or later
● Microsoft IIS Media Services (Smooth Stream)
● Windows Media Services for installations on Windows Server 2008 R2
● Microsoft .NET Framework 4.5
● Microsoft Expression Encoder 4 Pro SP2 (3 full license keys are provided with the purchase of
RealPresence Media Manager software for H.264 encoding)
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32-bit operating systems are not supported
32-bit operating systems are not supported in RealPresence Media Manager 6.6 software.
RealPresence Media Manager, Virtual Edition
RealPresence Media Manager, Virtual Edition is delivered on a USB media and is preconfigured with:
● Microsoft Windows 2012
● Microsoft SQL Express 2012
● Polycom RealPresence Media Manager 6.7 software, preinstalled and configured
Browser Requirements
The browser requirements for accessing the RealPresence Media Manager portal are listed in the
following table. Polycom supports only production versions of web browsers. Beta or development
versions are not supported for use with RealPresence Media Manager.
Browser Requirements
Browser
Description
Microsoft Internet Explorer®
9.0 or higher
Mozilla Firefox®
Latest version
Google Chrome™
Latest version
Apple Safari®
7.0 or higher
Google Chrome and NPAPI plugin support
The Google Chromium team has announced that they will disable in a future release
Google Chrome support for NPAPI plugins like Microsoft Silverlight. Media Manager uses
Microsoft Silverlight to display videos. See http://blog.chromium.org/2014/11/the-finalcountdown-for-npapi.html for the Google blog tracking this change.
Once Google Chrome support for NPAPI plugins is disabled (expected in April of 2015),
use alternative browsers like Firefox, Safari, or Internet Explorer to view Media Manager
videos, as neither Microsoft nor Google expect to resolve this issue.
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Products Tested with this Release
Polycom RealPresence Media Manager systems are tested extensively with a wide range of products.
The following list is not a complete inventory of compatible equipment. It indicates the products that have
been tested for compatibility with this release.
Supported products
You are encouraged to upgrade all your Polycom systems with the latest software before
contacting Polycom support to ensure the issue has not already been addressed by vendor
software updates.
Go to http://support.polycom.com/PolycomService/support/us/support/service_policies.html to
find the current Polycom Supported Products matrix.
RealPresence Capture Station
Product
Version
RealPresence Capture Station
6.5.2
RealPresence Capture Station
6.6
RealPresence Media Editor
Product
Version
RealPresence Media Editor
6.5.1
RealPresence Media Editor
6.6
RealPresence Capture Server
Product
Version
RealPresence Capture Server
1.7
RealPresence Capture Server
1.8
Polycom RSS 4000
Product
Version
Polycom RSS 4000
8.5
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Partner Solutions
Product
Version
Blackboard Learn
9.1
Digital Signage: Scala API
1.2
Digital Signage: X2O API
1.0
Media Player: Flash
11.0
Media Player: QuickTime
7.7.2
Media Player: Silverlight
5.0
Media Player: Windows Media
12.0
Media Server: IIS
4.1
Media Server: Windows
9.6
Media Server: Wowza
3.5.2
Media Utility: IBM Sametime
8.5.2
Media Utility: Microsoft Lync
4.0
Microsoft Expression Encoder
4.0.4
Polycom RSS 4000
8.5
SQL Server Reporting Services (SSRS)
10.0
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System Capabilities and Constraints
The following protocols and ports are support for RealPresence Media Manager 6.7 software installations.
Protocols and Ports
The following table shows the default protocols and ports used by the various components in
RealPresence Media Manager software installations.
RealPresence Media Manager Protocols and Ports
Component
Protocol
Port
Description
RealPresence Media Manager
Admin Services
HTTP/HTTPS
80/443
User’s local machine > Media
Manager Server
RealPresence Media Manager
Admin Services
HTTP/HTTPS
80/443
User’s local machine > Media
Manager Server
RealPresence Media Manager
Portal
HTTP/HTTPS
80/443
User’s local machine > Media
Manager Server
RealPresence Media Manager
Portal (if WMS installed and
streaming content will be hosted
on the Media Manager server)
HTTP
81
User’s local machine > Media
Manager Server
Licensing Service
HTTP
1947
Needs to be available only locally on
the Media Manager server. Not
exposed to any other server or users.
SQL Server
TCP
1433
Media Manager Server/Scheduler
Service/Email Service > SQL Server
URL Import/Upload Service
HTTP
80
Media Manager Server/Scheduler
Service > Content Server
Email Server
TCP
25
Outgoing Email Service > Email
Server
Media Services Agent
HTTP
80
Media Manager Server > Content
Server
LDAP/AD
LDAP/LDAPS/GC/G
C SSL
389/636/326
8/3269
Media Manager Server > LDAP/AD
Server
Cisco Tandberg
HTTP/HTTPS
80/443
Media Manager Server > Tandberg
Server
RealPresence Capture Station
Scheduling Component
HTTP
80
RealPresence Capture Station >
Media Manager Server
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Component
Protocol
Port
Description
RealPresence Capture Station
Status Check
HTTP
81
Media Manager Server > Capture
Station
Polycom RSS and RealPresence
Capture Server
HTTPS
443
Media Manager Server > RSS Server
Content Import (UNC)
TCP and UDP
135-139
Scheduler Service > Content Server
Blue Coat Director
HTTPS
8082
Scheduler Service > Blue Coat
Server
Cisco CDM
HTTPS
8010
Scheduler Service > Cisco CDM
Server
Installation and Upgrade Notes
Polycom supports the following upgrade and migration paths for RealPresence Media Manager 6.7.
Upgrading to Version 6.7 from Earlier Versions
You need to upgrade all Polycom Media Service Agents (MSA) to version 6.7 to be compatible with
RealPresence Media Manager 6.7 software.
Polycom Media Services Agent Version
The Media Service Agent version must match the RealPresence Media Manager software version to
be compatible.
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Known Issues
The following table lists the known issues in this release.
Issue No.
Description
Workaround
TFS-34270
LTI – The Edit Content window within LTI does not close.
None
TFS-34259
In the Portal, the new PIN doesn't display on Portal >
Content > Edit Preferences.
Function works as designed
TFS-33728
In the Portal, the Digital Signage > Permissions >
[Username] Column header doesn't support sorting
None
TFS-33726
In the Viewer, the user is not able to view the full image of
an image that is bigger than 960px720p resolution
Download the image
TFS-33712
Users can map VRRs to categories that have been mapped
and then deleted before saving.
Category existed on the user
interface—then deleted before
saving
The user can assign a default category for VRR, but where
the category does not exist w/o validation fail
TFS-33710
When viewing images in the Portal using Google Chrome,
the image will be misaligned
Download the image
TFS-33470
When a user edits the details of uploaded content in
Portal > Mashups, the changes are not recognized until the
user changes focus.
Tab to the next field
TFS-33468
When a user edits the details of uploaded content in the
Portal to add a caption, the caption is not trimmed, so extra
spaces are not removed
None
TFS-30361
When a user edits the Author field of uploaded content in
the Portal and includes spaces before or after the Author
name, the spaces are not trimmed
None
TFS-27991
When a user uploads an image in the Portal > My Uploads
and then expands for image details, the image does not
zoom
None
Issue No.
Description
Workaround
TFS-34292
Users can make calls with VRRs that are not mapped to
categories.
Use the Automap VRRs to
Categories option
Limitations
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Resolved Issues
The following table lists the resolved issues in RealPresence Media Manager 6.7.
Resolved Issues
Issue No.
Description
TFS-34272
LTI - In Safari, the user is shown the login screen within the
LMS application.
TFS-34362
Capture Server Events clickable prior to ingest
TFS-34363
Live bitrate links on Portal are not displayed as stacked rows
TFS-34366
Portal My Live Events tab shows an empty row with Unknown status
TFS-34373
Manual Event needs to take care of null streamingservertype in DAL
TFS-34385
RSS MP4 distribution not working
TFS-34414
PPT Hierarchy section in CSP should be available for both MP4 and WMV
TFS-38610
ESCVCM-602 - Incorrect top category level counts is incorrect when you have multiple nested
categories
TFS-34477
Expired live events should be omitted from most popular portlet
TFS-34433
ESCVCM-575 - Recently Viewed portlet does not adhere to the Default Number of Items
TFS-34436
Non admin users can not see any VRRs when attempting to start a live event in the portal
TFS-34376
User should not be allowed to edit custom fields when logging in via LDAP
TFS-34379
Attempting to delete a streaming server without CSA info results in unhandled exception
TFS-34382
API user is receiving system notification emails
TFS-34369
Custom fields values are not being imported from LDAP
TFS-34396
Custom fields still show up in available filters list after being deleted
TFS-34402
IP Address label in server dashboard is wrong
TFS-34405
Start and Wait window labels should say minutes instead of seconds
TFS-34272
LTI - In Safari, user is being showed the login screen within the LMS application
TFS-34348
Admin Tool: Unable to view LDAP User properties due to unhandled exception error being thrown
TFS-34349
Admin Tool: Unable to refresh LDAP properties due to unhandled exception error being thrown
TFS-34350
Hard delete not working for default and remote msa.
TFS-34399
Unchecking all Available Social Networks and saving causes an Unhandled Exception
TFS-34372
Moderated Q&A Window bottom section is pushed to right (UI issue)
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Issue No.
Description
TFS-34445
6.7.0.78&C2.0/MM should hidden RTSP WMV streaming URL for PC
TFS-34446
(ESCVCM-543) Installer not honoring sa account credentials.
TFS-34393
Sharepoint direct links do not render properly nor display content
TFS-34432
External Links example via UGC doesn't work
TFS-34418
6.7 Patch: Custom Fields appear in User Details for LDAP user IF they are required for registration
TFS-34421
6.7 Patch: LDAP groups using wildcard is not getting associated to User
TFS-34442
Recently Viewed "Display All" adheres to Portlet 'Default Number of Items' value
TFS-34408
6.7.0.79 patch caused dashboard to give errors.
TFS-34411
6.7 Patch: Install Admin Tool on system is returning error
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Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.
For more information on solution with this Polycom partner, see the partner site at Polycom Global
Strategic Partner Solutions.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
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Copyright and Trademark Information
©
Copyright 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or
format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written
permission of Polycom, Inc.
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San Jose, CA 95002
USA
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End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read,
understand and agree to be bound by the terms and conditions of the End User License Agreement for this product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive the open
source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge
not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as
the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or
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