Voicemail User Guide 1 Table of Contents Voicemail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Setting up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Checking your Voicemail . . . . . . . . . . . . . . . . . . . . . . . 4 While you’re listening . . . . . . . . . . . . . . . . . . . . . . . . . . 5 After you’ve listened . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Your messages, Your way. . . . . . . . . . . . . . . . . . . . . . . 7 Quick Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Voicemail at a Glance. . . . . . . . . . . . . . . . . . . . . . . . . 10 Setting up Voicemail-to-Email Feature . . . . . . . . . . . 11 Changing your Voicemail-to-Email Options . . . . . . .13 Listening to your Voicemail . . . . . . . . . . . . . . . . . . . . 16 Managing your Voicemail . . . . . . . . . . . . . . . . . . . . . .17 Voicemail Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Voicemail Plus at a Glance. . . . . . . . . . . . . . . . . . . . . 20 Voicemail Voicemail automatically takes messages when you are away or on the telephone. Voicemail can notify you of new and urgent messages based on your schedule. No more missed calls or unwanted interruptions. Voicemail also includes the ability for you to receive your voicemail in up to three email boxes. Plus, you can manage your voicemail online. 1 Setting up Voicemail Your Voicemail Access Number is: 1 855 398-0944 (English) 1 855 398-0948 (French) All you need to do to get started is dial the access number, then select a password and record your name along with a personal greeting. Here’s how: ;dj[hj^[j[cfehWhofWiimehZj^Wjoek¿l[X[[d assigned. I[b[YjWf[hcWd[djYedÆZ[dj_WbfWiimehZj^Wj_i,#'+ digits long and enter it. With the help of Password Check, a security feature, you can ensure that your voice mailbox password will not be easily guessed by others. Just follow these simple rules. Your password cannot: 8[]_dm_j^&$ CWjY^oekhj[b[f^ed[dkcX[h$ 8[j^[h[l[hi[e\oekhcW_bXendkcX[h (e.g. 555 1212 reversed 2121 555). 8[Wi_d]b[h[f[Wj_d]Z_]_j[$]$*******$ 8[Wi[h_[ie\Yedi[Ykj_l[WiY[dZ_d]ehZ[iY[dZ_d] numbers (e.g. 3456789). 8[Wi[h_[ie\WiY[dZ_d]ehZ[iY[dZ_d][l[deheZZ numbers (e.g. 24681012) . 2 OekcWoÆdZ_j[Wi_[hjeh[c[cX[hoekhfWiimehZ_\oek select letters on your keypad instead of numbers. 7jj^[d[njfhecfj"h[YehZoekhdWc[$ H[YehZ]h[[j_d]"m^_Y^YWbb[him_bb^[Whm^[doekWh[ not available. Press # m^[doekWh[Æd_i^[Z"WdZ # W]W_d_\oekWh[iWj_iÆ[Zm_j^oekh]h[[j_d]$ To re-record, press * , and to replay press 1 7I7CFB;:7?BO=H;;J?D=¼>[bbe"oek^Wl[h[WY^[Zj^[ Jones residence. We are not able to come to the phone at this time. At the tone please leave a detailed message and we will return your call as soon as possible.” That’s all it takes to personalize your Voicemail service. It is now ready and waiting to answer your calls. 3 Checking your Voicemail Callers can now leave you messages. If you’re at your home and there’s a new message, you will see either a message light flashing or a message waiting indicator on your set, or you will hear a stuttered dial tone when you pick up the receiver. You can also check for messages when you’re away from home. Here’s how to get caller messages when you’re... At your own phone 9WbbLe_Y[cW_bki_d]oekh /.7YY[ii9eZ[$ Easy Access and for outside Canada :_Wboekhf^ed[dkcX[h"mW_j\ehoekhF[hiedWb Greeting, then during your greeting press 9 and enter your password. At another phone Using your Toll Free Access Number anywhere in Canada: '.++)/.#&/**#;d]b_i^ '.++)/.#&/*.#<h[dY^ - Press the # key and enter your 10 digit mailbox number - Enter your password 4 While you’re listening Voicemail lets you hear messages the way you want to hear them. You can control the speed and volume. You can rewind important messages to hear them again. You can pause a message to take a note. And you can fast forward when you are in a rush. Just press: 1 to rewind by 10 seconds 1 1 to rewind to the beginning 2 to pause and to restart during pause 3 to fast forward 10 seconds 3 3 to fast forward to the end 4 to slow down messages 5 to get envelope information 6 to speed up messages 8 to return to normal mode 9 to increase volume 1 Rewind 4ghi Slower 7 pqrs Cancel 2 abc 3def Pause/Resume Fast Forward 5jkl 6mno Envelope Faster 8tuv 9wxyz Normal Louder 0 # Help Skip In a hurry? Some tips for getting through your messages faster: Just press # to skip a message and listen to it later, or 339 to fast forward to the end and save a message. And you can always speed up a message by pressing 6 . 5 After you’ve listened You can do much more than just save or erase a message once you’ve listened to it. Press: 4 5 7 9 0 to replay to get envelope Information to erase to save for more options 1 2 abc 3def 4ghi 5 jkl 6 mno Replay 7 pqrs Envelope 8tuv Erase 9wxyz Save 0 More Options # Skip Envelope information is the date, time and length of the call. It also tells you the phone number of the caller, if the number is displayed. 6 Your Messages, Your Way Voicemail puts you in control. We provide a variety of personal options meant to help you get the most out of your time at work and your time away. Changing your greeting <hecj^[CW_dC[dk"[dj[h 4 3 1 and follow the instructions, Choosing 1 will put a standard system greeting in place Choosing 2 will allow you to record a personal greeting Changing your password <hecj^[CW_dC[dk"[dj[h 4 2 1 instructions. 1 and follow the Power keys (skip or correct messages) J^[i[Yedl[d_[djYedjhebiWh[WbmWoiWjj^[h[WZo0 # key to skip a message * key to correct a mistake Setting up a notification schedule Heading out on vacation or changing your schedule \ehW\[mZWoi58[\eh[oekZe"oekYWdWhhWd][je have Voicemail notify you at a new number, and to h[jkhdjeoekhkikWbdej_ÆYWj_ediY^[Zkb[m^[d[l[h you want. This service works for local telephone numbers, as well as pagers. It’s just one of the ways that this feature can help you. To set up out call notification schedule Fh[ii 4 4 1 To turn out call notification on or off Fh[ii 4 1 1 Press: 1 \ehÆhijiY^[Zkb[ 2 for second schedule 3 for temporary schedule 7 Once you’ve selected a schedule Fh[ii 1 jekfZWj[Wdej_ÆYWj_ediY^[Zkb[$ Fh[ii 2 jeYWdY[bWdej_ÆYWj_ediY^[Zkb[$ ;dj[hj^[j[b[f^ed[dkcX[hm^[h[j^[ioij[c can reach you (either a regular telephone or pager number). ;dj[hWm[[aZWodej_ÆYWj_ediY^[Zkb[$ I[b[Yjm^[j^[hoekmWdjjeh[Y[_l[Wbbc[iiW][ieh just the urgent messages. I[b[Yj^emckY^j_c[oekmWdjjebWfi[X[jm[[dj^[ YWbbWdZj^[Z[b_l[hoe\j^[dej_ÆYWj_ed1oek can choose different times for urgent and non-urgent messages. Fh[ii 1 jeYedÆhcj^[iY^[Zkb[$ Fh[ii 2 to change the schedule. Deleted Message Recovery J^[:[b[j[ZC[iiW][H[Yel[ho\[Wjkh[Wbbemioek to recover a message that you deleted. The recovery must be done in the current voicemail session - once you exit the voicemail system, the message cannot be recovered. At the end of message review, you will X[]_l[dj^[efj_edje¼9^[Ya;hWi[ZC[iiW][i½Xo pressing 1-9. Once in the erased message review, you have the option of pressing 7 to delete, press 8 to reply to the message or press 1 and then 9 to save the message. If you press 7 to delete, the message will be permanently deleted from the system. 8 Quick Keys Quick Keys in your Voicemail Menu Fh[ii /.jeWYY[iioekhcW_bXen Fh[ii'jeb_ij[djeoekhc[iiW][i Fh[ii*jeY^Wd][oekhf[hiedWbefj_edi Fh[ii*"(\eh7Zc_d_ijhWj_l[Efj_edi Fh[ii*")jeYkijec_p[oekh]h[[j_d] Fh[ii+\eh[dl[bef[_d\ehcWj_ed Fh[ii-je[hWi[Wc[iiW][ Fh[ii/jeiWl[Wc[iiW][ Fh[iijeia_fWc[iiW][ Fh[ii jeh[jkhdjej^[CW_dC[dk When Listening to Your Messages Fh[ii'jeh[m_dZj^[c[iiW][Xo'&i[YedZi Fh[ii'"'jeh[m_dZj^[c[iiW][jej^[X[]_dd_d] Fh[ii(jefWki[j^[c[iiW][\eh(&i[YedZi"WdZ press 2 again to restart Fh[ii("(jeYedj_dk[jefWki[ Fh[ii)je\Wij\ehmWhZj^[c[iiW][Xo'&i[YedZi Fh[ii)")je\Wij\ehmWhZjej^[[dZe\j^[c[iiW][ Fh[ii)")"-je\Wij\ehmWhZjej^[[dZe\j^[c[iiW][ and erase it Fh[ii)")"/je\Wij\ehmWhZjej^[[dZe\j^[c[iiW][ and save it Fh[ii*jefbWoWc[iiW][ceh[ibembo Fh[ii+\eh[dl[bef[_d\ehcWj_ed Fh[ii,jefbWoWc[iiW][ceh[gk_Yabo Fh[ii.jeh[ijeh[dehcWblebkc[ Fh[ii/je_dYh[Wi[lebkc[ Fh[ii&jeh[fbWo_dijhkYj_edi 9 10 Exit * Restart 5 Personal Options 4 Check Receipt of Messages 3 Listen to Message 1 Main Menu Exit Schedule Exit schedule Establish or change outcall * 4 3 2 Administrative Options Greetings 1 ON/OFF Personal Options Hear Message * 1 2 3 1st Schedule 2nd Schedule Temporary Schedule Personal Greeting Recorded Name 1 Finish/Skip 1 3 * # Cancel/Exit These controls are always available: Greetings During Review Power Keys 8 7 Language Tel. Answering Mailbox Language Autoplay Date and Time Playback Prompt levels Passwords 3 Forward 1 9 8 6 4 3 9 Louder 6 Faster Speed General Options After Review 5 Normal 4 Volume Envelope 2 1 Slower Speed Pause/Restart Rewind Controls while recording and listening to messages: Playback Controls 0 9 7 1 3 2 On Off 1 2 Date/Time Standard Extended Rapid Prompt Levels Options More Save Delete Cancel Review Envelope Replay End of Message Options Voicemail - at a Glance * 5 4 * Return to Main Menu Setting up the voicemail-to-email feature I[b[Yjj^[Le_Y[cW_b#je#;cW_bb_da\hecekhm[Xi_j[ under the On-Line Tools on the left hand side of the screen. OekWh[h[gk_h[Zje[dj[hoekh'&#Z_]_jf^ed[dkcX[h (3-digit area code and 7-digit phone number). ;dj[hoekhle_Y[cW_bfWiimehZ»oekhle_Y[cW_b password is the password that you use to listen to messages, and is the password you created when you Æhiji[jkfoekhd[mle_Y[cW_b$ I[b[Yj_d]j^[Y^[YaXenX[i_Z["¼H[c[cX[hj^_i phone number?” will save your phone number for the next time you return to the Voicemail-to-Email login page, and you will only need to enter your password. Oekm_bbX[fhecfj[ZjeWdim[hÆl[i[fWhWj[ ¼Y^Wbb[d][gk[ij_edi½$J^[i[m_bbX[ijeh[Zm_j^_dj^[ system in the event that you have forgotten your password. 8oi[b[Yj_d]¼<eh]ejoekhfWiimehZ5½oekm_bbX[ directed to the challenge questions and be required to answer them in order to reset your password. 11 Once you have successfully logged in, you will be presented with the Welcome Page. This page shows a ikccWhol_[me\oekhle_Y[cW_bc[iiW][i1if[Y_ÆYWbbo the number of messages that are New, Private or Urgent. In addition, there are links on the left hand side of the page that will allow you to manage your le_Y[cW_bWdZY^Wd][oekhLe_Y[cW_b#je#;cW_b¼Efj_edi½$ A list of Frequently Asked Questions is also available within the application presented on the left hand side. These are available throughout each page, and offer a list of common questions and their answers. You can go directly to your voicemail messages when oekbe]_d"`kiji[b[Yjj^[Y^[YaXenX[i_Z[¼=eZ_h[Yjbo to my voicemail inbox the next time I login”. If this is selected, you will not be taken to the Welcome page, and will be directed to your voicemail messages upon Be]_d$I[b[Yj_d]j^[j[nj\eh¼d[mle_Y[c[iiW][i"½ ¼kh][dj½"eh¼iWl[Zc[iiW][i½"m_bbjWa[oekjeoekh voicemail messages. Depending on which of the three was selected, only those messages will be displayed ;$]$"_\oeki[b[Yj¼d[mle_Y[c[iiW][i½"oekm_bbedbo be see new messages, etc.). ;dj[h_d]Wf^ed[dkcX[h_dj^[¼I[WhY^CoLe_Y[ C[iiW][iXoF^ed[DkcX[h½Æ[bZm_bbedboZ_ifbWo messages from that number. 12 Options 9b_Ya_d]ed¼Efj_edi½edj^[b[\j^WdZi_Z[m_bbjWa[oek jej^[\ebbem_d]b_ij0Dej_ÆYWj_edEfj_edi"C_iY[bbWd[eki Options, Security Options. J^hek]^Dej_ÆYWj_edEfj_edi"oekYWdY^Wd][^emoek Wh[dej_Æ[ZXo[cW_bm^[doekh[Y[_l[Wd[mle_Y[cW_b message. Choices include: Notification Option: Voicemail-to-Email J^_iefj_edWbbemioekjeh[Y[_l[[cW_bdej_ÆYWj_ed when a new voicemail message is left. A copy of the message is included in the email. The email can be delivered to up to 3 different email addresses (Email Address 1, 2, & 3). Notification Option: Email J^_iefj_edWbbemioekjeX[dej_Æ[ZXo[cW_bm^[dW d[mle_Y[cW_bc[iiW][^WiX[[db[\j$;cW_bDej_ÆYWj_ed can be delivered to up to three different email addresses (Email Address 1, 2, & 3). 8ej^e\j^[i[dej_ÆYWj_edefj_ediWbieWbbemoekje control how your voicemail messages are treated after they are forwarded to your email addresses. 13 Options include: <ehmWhZWdZIWl["<ehmWhZWdZ:[b[j["WdZ<ehmWhZ and Mark Unread. <ehmWhZWdZIWl[»M_j^j^_iefj_ed[dWXb[Z"oekh voicemail will be forwarded to your email address(es) and will also remain in your voicemail mailbox. The message waiting light on your phone will not flash. You will be able to listen to messages either online, or through the telephone. <ehmWhZWdZ:[b[j[»M_j^j^_iefj_ed[dWXb[Z"oekh voicemail will be forwarded to your email address (es) and removed from the voicemail system. ?CFEHJ7DJ0Wbbc[iiW][im_bbX[h[cel[Z\hec oekhle_Y[cW_b»oekm_bbDEJX[WXb[jeb_ij[dje messages online, or through the telephone. When using this option, please ensure your email address is active and able to receive email, or you risk not receiving your message. <ehmWhZWdZCWhaWiKdh[WZ»M_j^j^_iefj_ed enabled, your voicemail will be forwarded to your email address(es) and will also remain in your voicemail. The message waiting light on your phone will flash until you listen to your messages online, or through the telephone. Notification Option: None I[b[Yj_d]j^[¼Ded[½hWZ_eXkjjedm_bbZ_iWXb[j^[ delivery of any email messages. Miscellaneous Options Miscellaneous Options available include: Date and Time Playback, Prompt Level, and Message Waiting Indication. These options are also available through your telephone. :Wj[WdZJ_c[FbWoXWYa»M^[dj^[Y^[YaXen is selected for this option, the date and time will automatically play while you are listening to messages over the phone. To disable Date and Time FbWoXWYa"kdY^[Yaj^[Y^[YaXen"WdZYb_Ya¼IWl[$½ 14 FhecfjB[l[b»J^_iefj_edZ[j[hc_d[ij^[b[l[be\ detail that you hear while navigating Voicemail over the phone. B[l[bi_dYbkZ[0IjWdZWhZ"HWf_Z"WdZ;nj[dZ[Z$ ¾IjWdZWhZ¿b[jioek^[Whj^[XWi_YLe_Y[cW_befj_edi$ ¾HWf_Z¿Wiikc[ioekWh[ceh[\Wc_b_Whm_j^j^[ voicemail system. ¾;nj[dZ[Z¿b_iji_dZ[jW_b[l[hoWlW_bWXb[efj_ed$ C[iiW][MW_j_d]?dZ_YWjeh»M^[dj^[Y^[YaXen_i i[b[Yj[Z\ehj^_iefj_ed"oekm_bbX[]_l[dW¼ijkjj[h[Z dial tone” when a new voicemail has been left. If you have a message waiting light on your phone it will also be activated. Un-checking this box will disable any type of message waiting indication when a new message has been received. Security Options In Security Options, you can change your password, and challenge questions. To change your password, follow these steps: I[b[Yj¼Efj_edi½"WdZj^[d¼I[Ykh_joEfj_edi½\hec the left hand navigation. This will take you to the ¼I[Ykh_joEfj_edi½iYh[[d$ I[b[Yj¼9^Wd][oekhfWiimehZ½$ ;dj[hoekhYkhh[djfWiimehZ$ ;dj[hoekhd[mfWiimehZ$FWiimehZickijX[,#'+ characters in length, and can only be made up of numbers –letters will not be accepted. H[#[dj[hoekhd[mfWiimehZ$ I[b[Yj¼IWl[½$J^[mehZ¼IWl[Z½m_bbWff[WhWjj^[jef of the screen. ?CFEHJ7DJ0 If you change this password, this will also change the password needed to listen to messages over the phone. 15 To change your challenge question To change your challenge questions, follow these steps: I[b[Yj¼Efj_edi½"WdZj^[d¼I[Ykh_joEfj_edi½\hec the left hand navigation. This will take you to the ¼I[Ykh_joEfj_edi½iYh[[d$ I[b[Yj¼9^Wbb[d][Gk[ij_edi½$ Oekm_bbX[fh[i[dj[Zm_j^j^h[[Z_\\[h[djZhefZemd Æ[bZiWdZj^h[[Yehh[ifedZ_d]Wdim[hÆ[bZi$ I[b[Yjj^h[[Y^Wbb[d][gk[ij_edij^Wjoekm_i^jeki[ in the event that you forget your voicemail password. I[b[Yj¼IWl[½$ Listening to your Voicemail When a new voicemail is left for you, you will receive an email in your inbox. The email you receive will inform you of the time and date that the voicemail was left, the phone number of the caller who left the message, and the priority of the message (Urgent, Private, Normal). :[f[dZ_d]edj^[dej_ÆYWj_edefj_edoek^Wl[i[b[Yj[Z oekm_bbh[Y[_l[j^[\ebbem_d]1 If you selected Voicemail-to-Email Oekm_bbh[Y[_l[W$M7LÆb[WiWdWjjWY^c[dj in your email inbox. Clicking on the attached message will open an audio player (such as Windows Media Player) and will begin to play the voicemail message through your computer speakers. Messages received in your email can also be saved permanently to your computer. If you selected Email Oekm_bbh[Y[_l[Wd[cW_bdej_ÆYWj_edj^WjWd[m message has been left in your mailbox. You can check your messages over the phone or you can click on the ¼le_Y[cW_bi[hl_Y[½b_da_dYbkZ[Z_doekh[cW_bjeY^[Ya your messages online. 16 Managing your Voicemail I[b[Yj_d]¼CWdW][Le_Y[cW_b½\hecj^[b[\j^WdZi_Z[ will take you to the following lists: J^[¼C[iiW][i½iYh[[di^emioekhle_Y[cW_b messages, and displays the Priority of the message (Urgent, Private, Normal), the sender of the message (From), the Subject (displays whether this was a call, or if the message was forwarded), the Date and Time that the message was left, as well as the length of the message in seconds. Clicking on any of these headings will sort your voicemail by the heading that was selected. I[b[Yj_d]j^[¼:_ifbWo½ZhefZemdc[dkm_bbÆbj[hoekh messages and will only show those messages that meet j^_iYh_j[h_W$<_bj[h_d]efj_edi_dYbkZ[¼fh_lWj[c[iiW][i½" ¼kh][djc[iiW][i½"¼dehcWbc[iiW][i½"¼d[mc[iiW][i½" ¼iWl[Zc[iiW][i½"WdZ¼Wbbc[iiW][i$I[b[Yj_d]¼7bb½ will revert to displaying all your voicemail messages. ;dj[h_d]Wf^ed[dkcX[hm_bbWbieÆbj[hoekhc[iiW][i and will only show those messages from the number you have entered. 17 Playing a message <hecj^[¼C[iiW][i½iYh[[d"i[b[Yjj^[if[Wa[h_Yed beside the voicemail message you wish to listen to. 7d[mm_dZemm_bbef[dfhecfj_d]oekjeEf[d" Save or Cancel. I[b[Yj¼Ef[d½$ M_dZemiC[Z_WFbWo[hm_bbef[dWdZX[]_dfbWo_d] the message. ?CFEHJ7DJ0 If Windows Media Player is not set as your default player a different media player may open and play the message. Saving a message <hecj^[¼C[iiW][i½iYh[[d"i[b[Yjj^[if[Wa[h_Yed beside the voicemail message you wish to listen to. 7d[mm_dZemm_bbef[dfhecfj_d]oekjeEf[d" Save or Cancel. I[b[Yj¼IWl[½$ 7m_dZemm_bbef[dfhecfj_d]oekjeiWl[ the message. DWc[j^[c[iiW]["WdZif[Y_\oj^[beYWj_ededoekh Yecfkj[hm^[h[oekm_i^jeiWl[j^[WkZ_eÆb[$ I[b[Yj¼IWl[½$ Deleting a message <hecj^[¼C[iiW][i½iYh[[d"Yb_Yaedj^[Xenedj^[ b[\ji_Z[e\j^[c[iiW][»7Y^[YaXenm_bbWff[Wh$ I[b[Yj¼:[b[j[½\hecj^[jefb[\j^WdZi_Z[e\j^[ C[iiW][iXWdd[h»J^[c[iiW][_iZ[b[j[Z$ I[b[Yj_d]ckbj_fb[Y^[YaXen[ifh_ehjei[b[Yj_d] ¼Z[b[j[½m_bbZ[b[j[ckbj_fb[c[iiW][iWjj^[ same time. 18 Voicemail Plus Voicemail Plus can be added to your current voicemail plan, and it allows for additional storage and features. Voicemail Plus holds 60 messages for 90 days with messages up to 5 minutes in length. There are also additional features, such as mailbox extensions allowing up to 4 users to access their own mailbox sharing mailbox storage and a consolidated voicemail box for two landline numbers. Setting up Mailbox Extensions J^[Æhijj_c[oekbe]_djeWcW_bXenm_j^[nj[di_ed"oek are prompted to press 4 (Personal Options), then 9 (Add or Delete Extension Mailboxes). This can be done after the initial logon as well. To add or delete an extension mailbox At the Main Menu: Fh[ii 4 for personal options Fh[ii 9 for extensions Fh[ii 1 to add an extension Fh[ii 3 to delete an extension Fh[ii 2 to add or delete another extension Extensions can be numbered 1 , 2 or 3 . 19 20 Exit * Restart 5 Personal Options 4 Check Receipt of Messages 3 Listen to Message 1 Main Menu Exit Schedule Exit schedule Establish or change outcall * 4 3 2 Administrative Options Greetings 1 ON/OFF Personal Options Hear Message * 1 1st Schedule 2nd Schedule Temporary Schedule Personal Greeting Recorded Name 1 2 3 # Finish/Skip 1 3 * Cancel/Exit These controls are always available: Greetings During Review Power Keys 8 7 Language Tel. Answering Mailbox Language Autoplay Date and Time Playback Prompt levels Passwords 3 Forward 1 9 8 6 4 3 9 Louder 6 Faster Speed General Options After Review 5 Normal 4 Volume Envelope 2 1 Slower Speed Pause/Restart Rewind Controls while recording and listening to messages: Playback Controls 7 0 9 1 3 2 On Off 1 2 Date/Time Standard Extended Rapid Prompt Levels More Options Save Delete Cancel Review Envelope Replay End of Message Options Voicemail Plus - at a Glance 4 * 5 * Return to Main Menu