RIVIERA LIFE ROC CENTRE MANAGER
Role:
Riviera Life (RL) Redeeming our Communities (ROC) Centre Manager
Hours:
24 hours (flexible) initially with the potential of becoming full time
Base:
Riviera Life ROC Centre, Chelston, Torquay
Term of office:
2 year fixed term contract
Accountable to:
Day to day management Riviera Life Church Community Pastor
Salary:
18-21 k per annum P.R
KEY COMPONENTS OF ROLE:
RL ROC Centre is situated in Chelston, Torquay, and, in partnership with local statutory and
voluntary agencies, provides services and activities to meet the holistic needs of the local
community population.
The RL ROC Centre manager will be required to develop and oversee the day to day
activities of the RL ROC Centre and management of staff and volunteers. The role will
report to the leadership team of Riviera Life Church (RLC) and will look to establish the RL
ROC Centre as a key component to the improvement of social needs in Torquay.
The RL ROC Centre Manager will look at evaluating existing activities within the town,
identifying gaps and highlighting where there is room for improvement and the creation of
activities within RL ROC Centre which will reduce the unmet needs of people in Torquay.
The right candidate will have strong interpersonal skills and an evangelistic heart. This
person will have a passion to see transformational change in people’s lives through
equipping and encouragement. The ideal candidate will demonstrate having worked in a
support worker role and have some experience in developing and managing programmes
and processes. Experience of working as a volunteer in a recognised organization is also
desirable.
The ability to prioritise, organize workloads and handle multiple tasks is essential, as well
as flexibility with working hours, as events and programmes may run during evenings and
weekends.
Due to the environment that he/she will be working in, the individual will need to be a
practicing Christian who is a partner of Riviera Life Church, Torquay.
Closing date for application is: 4th April 2016
Interviews held week commencing: 18th & 25th April 2016
Job Description: Riviera Life ROC Centre Manager (March 16)
CORE ELEMENTS
Administration:
 Manage the Safeguarding Policies and Procedures for RL ROC Centre.
 Set and monitor key performance indicators to keep RL ROC Centre focused on its
vision
 Oversee the housekeeping, maintenance and security within the building
 Manage a limited budget for operational activities and marketing activities.
 Liaise with relevant local agencies as required
 Complete relevant documentation as required
 Ensure that record keeping in the RL ROC Centre concurs with record keeping policy
 Be familiar with all the relevant policies and procedures of the RL ROC Centre and
ensure that any requirements are being adhered to
 Produce verbal and written reports for the management team as required
 Engage in fundraising activities and make applications for funding bids
Leadership:
 Develop and manage a programme of activities for RL ROC Centre which meets the
current gaps within Chelston and Torquay.
 Build relationships with partner organisations, government organisations,
community groups and local businesses that are willing to invest time and money
into the local community.
 Provide Pastoral Support to those who use RL ROC Centre
 Line manage the staff employed to work at RL ROC Centre
 Manage and resource a team of volunteers who will be an integral part of the
successful running of the RL ROC Centre.
 Contribute to the supervision, training and development of staff and volunteers as
required
 Mentor and role model emotional intelligence for staff, volunteers and service users
 Identify and manage own training needs in order to meet the ongoing needs of the
position.
 Encourage service users’ participation in activities and challenge inappropriate
behavior.
 Attend and facilitate team meetings and other (professional) meetings as required
 Promote RL ROC Centre vision with partner agencies and others as required
Job Description: Riviera Life ROC Centre Manager (March 16)
GENERAL RESPONSIBILITIES
1. Confidentiality – the post holder must maintain confidentiality of information about
staff, volunteers and service users and the Association’s business and be aware of
the general principles of the Data Protection Act (1998).
2. Standards of business conduct – the post holder is expected to maintain the highest
standards of personal and business conduct at all times.
3. Health and Safety – the post holder should be aware of the responsibility placed on
employees under the Health & Safety at Work Act (1974) to ensure that the agreed
safety procedures are carried out to maintain a safe environment.
4. Equal Opportunities – RL ROC Centre aims to provide equality of opportunity for
staff, volunteers and service users. A copy of the policy is available upon request.
The post holder is expected to treat service users, colleagues and members of the
public equally, regardless of any protected characteristic.
5. Training and development - to attend training and development opportunities as
appropriate.
6. Communication – to attend staff, team and (inter) agency meetings as appropriate.
7. To undertake additional duties as required, commensurate with the level of the job
PURPOSE OF THIS DOCUMENT
This job description provides a description of the tasks associated with the role, as it is
presently constituted. Job descriptions and the associated tasks are reviewed when
considered necessary, to reflect changes to the role and the project. The post holder will
be consulted appropriately on any changes to the job description.
Any offer of this post is subject to references covering the previous 5 years of employment
history. One reference will also be taken from a referee qualified to comment on a
person’s spiritual development. In addition this post holder is subject to Disclosure and
Barring Service check.
Job Description: Riviera Life ROC Centre Manager (March 16)
PERSON SPECIFICATION
Role: RL ROC Centre Manager
Qualifications
Experience and
Knowledge
Essential
Desirable
Minimum 5 GCSE’s (A-C) including Maths and English NVQ Advice and Guidance
A Further Education qualification, albeit A-Level or
Basic ICT
NVQ qualification.
First Aid Certificate
Creating and developing strategic plans
Developing and monitoring organizational objectives
Held a position equivalent to this level
and policies
Good knowledge and understanding of the role and the
Managing budgets and resources
organization ie ROC & RLC
Managing people and teams
Experience of charity sector and social welfare platforms
Negotiating and managing contracts for services/
suppliers
A good level of ICT competency in the use of
Microsoft Office, Word & Excel
Ability to use ICT to communicate effectively with
different audiences
Collaborative interagency working
Emotional Intelligence
PETLLS or equivalent
Understanding of local need & knowledge/network of local
support services
Safeguarding adults and children - policies &
procedures
Empathic manner and active listening skills
Ability to manage personal emotions in self and
Job Description: Riviera Life ROC Centre Manager (March 16)
others
Ability to resolve conflict
Ability to communicate effectively with people at all
levels – verbal & written
Other Skills
Commitment to equal opportunities and antidiscriminatory practice
Car driver/owner
Emotional Effort
Flexible and practical problem solving skills.
Ability to self-manage own workload
Ability to manage personal stress and/or conflicting
demands within deadlines
Personal Attributes
Ability to manage sensitive personal and confidential
information in a professional manner
Diplomatic and sensitive
Innovative and creative
Self-motivated and confident
Team player
Professional and personable
Flexible with work patterns
Have a “can do” attitude to life
Job Description: Riviera Life ROC Centre Manager (March 16)