A Fusion Success for the Ages
Success Story
I attribute our success
with Fusion to its user friendly
interface.
When it comes to utilizing new technology in the work force, getting buy-in
from all employees is a steep task. Change is often viewed as an adversary,
especially when this change impacts the way daily tasks are performed. Dealer
management systems are not exempt from this type of resistance.
Delta Industrial Services met this type of change with great success when
they moved from Karmak Legend to Fusion. The jump from a character-based
system like Legend to one with fluency only a Windows-based system like
Fusion can offer proved to be a successful move for Delta.
In any work environment, there is a wide diversity of employee types. From
personality, experience, background, to age, these factors can add complication
to the success of implementing new procedures.
Business Segment:
Full Service, Parts, and Equipment
Customer Since:
2012
System:
Fusion
Locations:
Fairbanks, AK
Delta Junction, AK
Tim Hanson, General Manager of Delta Industrial, has employees who range
in age from twenty to sixty. Within that age gap is an extreme variance in
technological skill.
When you compound a negative connotation of change with a resistance to
technology, the success of your endeavor hangs in the balance. When asked
about his bout with implementing new technology at his company, Tim said, “I
have an older employee who refused to use Legend because it was too difficult
to operate. He won’t use a smart phone for the same reason, but has had great
success using Fusion.”
“I attribute our success with Fusion to its user friendly interface,” he then said.
When a system can boast that it’s easy enough for a technologically-resistant person to navigate with success, it’s
time to take notice.
Move to Karmak Fusion. The business management system designed specifically for the heavy-duty industry.
800-622-6311 www.Karmak.com