Faculty & Staff Guide to
I N F O R M AT I O N A N D T E C H N O L O G Y S E R V I C E S
2006-07
Information Services and Resources
www.bucknell.edu/isr
Important ISR Contact Information
Technology Desk
x7-7777
techdesk@bucknell.edu
Library Reference Desk
x7-1462
refdesk@bucknell.edu
Classroom Emergencies
x7-3435
Library Circulation Desk
x7-1882
circ-dept@bucknell.edu
Equipment Desk
x7-7733
isr-equipsvcs@bucknell.edu
E-Reserves
x7-1038
Instructional Technology (ITEC)
x7-1049
itec@bucknell.edu
Learning Spaces
x7-7733
isr-learn@bucknell.edu
Telecommunications Office
x7-1810
phoneoffice@bucknell.edu
Web Development
x7-3310
rsims@bucknell.edu
ISR/Computer Center Office
x7-1795
ISR/Library Office
x7-1557
Special Collections/
x7-3101
dysinger@bucknell.edu
University Archives
* * When dialing from off campus add 57 before the extension and the area code 570 as needed.
ISR Website
http://www.bucknell.edu/isr
Webmail
http://webmail.bucknell.edu/
Library Catalog
http://libcat.bucknell.edu/uhtbin/webcat/
Blackboard
http://www.bb.bucknell.edu/
myBucknell
http://mybucknell.bucknell.edu/
Electronic reserves (E-Res)
http://eres.bucknell.edu/
Research by Subject
http://researchbysubject.bucknell.edu/
Voice Mail on the Web
http://vmailweb.facstaff.bucknell.edu/
Ask ISR
http://ask.bucknell.edu/
Faculty & Staff Guide to Information and Technology Services
TA B L E O F C O N T E N T S
INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . .
1
WHERE TO GO FOR HELP
...............
2
BUCKNELL COMPUTING ACCOUNTS . . . . . . .
3
Library Liaisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Collections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Domain/File Services . . . . . . . . . . . . . . . . . . . . . . . . . 3
myBucknell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Blackboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Library Account (My Account) . . . . . . . . . . . . . . . . . . 3
Campus Email List Address and Guidelines . . . . . . . 3
Information Guidelines for Campus Messages . . . . . . .4
TECHNOLOGY SERVICES & SUPPORT . . . . . .
5
Your Bucknell-Owned Computer . . . . . . . . . . . . . . . . 5
Dial-Up Access to the Bucknell Network . . . . . . . . . . . 5
Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . 5
Bison Laptop Program . . . . . . . . . . . . . . . . . . . . . . . . . .5
Wireless Computing . . . . . . . . . . . . . . . . . . . . . . . . . . 6
ISR Representatives . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Personal Computer Support . . . . . . . . . . . . . . . . . . . . 6
Technology Training . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Administrative Computing Committee (ACC) . . . . . . . 7
Committee on Academic Computing (CAC) . . . . . . . . 7
COMPUTING SECURITY . . . . . . . . . . . . . . . . .
7
Viruses & Antivirus Software . . . . . . . . . . . . . . . . . . . . 7
Requesting New Materials . . . . . . . . . . . . . . . . . . . . . 16
Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Research Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
RefWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
User Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Special Collections/University Archives . . . . . . . . . . . 19
Other Services for Faculty and Staff . . . . . . . . . . . . . . 20
University Library Committee (ULC) . . . . . . . . . . . . . . 21
INSTRUCTIONAL TECHNOLOGY (ITEC) . . . . . 21
Blackboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Learning Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Image Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Social Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Electronic Portfolios . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Clickers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Exercises and Drills . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Wide Format Color Printing . . . . . . . . . . . . . . . . . . . . 24
Photographic Consultation . . . . . . . . . . . . . . . . . . . . . 24
LEARNING SPACES . . . . . . . . . . . . . . . . . . . . . 24
APPROPRIATE USAGE POLICY . . . . . . . . . . . . 26
Keeping Your System Secure . . . . . . . . . . . . . . . . . . . 8
Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
COPYRIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keeping Your Laptop Physically Secure on Campus . 10
What Material is Copyrighted? . . . . . . . . . . . . . . . . . . 25
Spyware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Fair Use of Copyrighted Material . . . . . . . . . . . . . . . . 25
Peer-to-Peer Sharing Applications . . . . . . . . . . . . . . . 12
Copyright FAQs for Faculty . . . . . . . . . . . . . . . . . . . . 25
Four Factors for Determining Fair Use . . . . . . . . . . . . 29
TELECOMMUNICATIONS AND TV . . . . . . . . . . 12
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
APPENDIX A – ASK ISR . . . . . . . . . . . . . . . . . .31
Voice Mail on the Web . . . . . . . . . . . . . . . . . . . . . . . . 12
Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Calling Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Speaker Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cellular Discounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Cellular Loaners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
BU TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
LIBRARY SERVICES . . . . . . . . . . . . . . . . . . . . 14
General Library Information . . . . . . . . . . . . . . . . . . . . 14
APPENDIX B – KEY NETWORK SETTINGS . . . . 32
APPENDIX B – CAMPUS COMPUTER LABS . . . 33
Introduction
you need to use interlibrary loan to get a book or
Dear Bucknell Faculty and Staff:
■
Information Services and Resources (ISR) provides
■
you have a classroom technology emergency;
library, technology, media, cable TV, and telephone
■
you would like to talk about alternatives to solve a
journal article from another library;
specific problem;
services to the Bucknell community. ISR's compre■
hensive web site can be found at:
you need current versions of virus/spyware tools to
install on your home computer.
www.bucknell.edu/isr.
This booklet provides a comprehensive overview of
Here are just some of the ways ISR can help you:
■
■
■
■
the technology and information resources at Bucknell
you have a technology question or problem, or you
as well as instructions for how to use popular services
require different equipment;
and resources. As a member of our University
you would like to set up some library/research or
community, you have a Bucknell e-mail address, a
technology education for your class;
Blackboard account, a Banner Web account, personal
you have a problem with your telephone or require
file storage space on a network file server (that you
specific telephone services;
can access from anywhere), and the ability to create
you would like to integrate technology into your
web pages for departmental, class or personal use.
teaching;
■
Campus computing resources are delivered via our
you need to borrow equipment (like a camera,
robust fiber optic network. High capacity internet
video camera or projector);
■
service and data storage for academic work and
you would like a tutor to help you learn a software
electronic mail are provided to everyone. Many parts
application or build a web page;
■
of the campus are equipped for wireless access so
you need to put library materials or documents on
that you can use our network resources and the
reserves or e-reserves;
internet from anywhere your work takes you.
1
With over 4 million articles online and over 750,000
Online Chat
volumes housed in the library, electronic reserves,
Support through online chat is available during regular
and access to expert librarians, our library is the
Tech Desk hours by clicking Technology Support >
center of information services for the campus. Visit
Get Technology Help > Chat from the ISR website.
the Information Commons on the first floor of the
library for all of your research needs. Your technology
Classroom Emergencies
support needs are addressed through our call center
If you encounter a technology problem during
and at the Tech Desk, which is also located on the
a class call the Classroom Support Emergency
first floor of the library. And, of course, the library
Hotline at x7-3435.
offers computer workstations and both wired and
TELEPHONE HELP
wireless network connections for laptops.
By Phone
You can always find current news and a vast amount
Telephone and voicemail support is available by
of useful information on our web page at
calling the Telephone Office at x7-1810. If your
www.bucknell.edu/isr.
request cannot be resolved over the phone, we will
dispatch a technician to assist you.
The staff of Information Services and Resources
looks forward to working with you. We will help you
Email
make effective use of information, library resources,
Help is available by emailing
and technology.
phoneoffice@bucknell.edu.
The staff of Information Services & Resources
RESEARCH SERVICES
Bucknell University
In Person
The Reference Desk is located on the main level of
Where to go for help
the Bertrand Library and is staffed by ISR staff and
graduate student assistants during regular library
hours. You can get help at the Reference Desk for all
C O M P U T E R S U P P O RT
of your research and library needs.
In Person
Email
Technology support is provided through the
Help is available by emailing refdesk@bucknell.edu.
Technology Desk (Tech Desk) located on the main
level of the Bertrand Library. It is open during regular
Online Chat
library hours and is staffed with members of the ISR
Research help is available through online chat by
staff and professional student employees.
visiting Ask a Librarian > eCare on the ISR website.
By Phone
By Phone
Support is available by dialing the “Sevens”
Research help is available by calling the Reference
(x7-7777). If your request cannot be resolved over
Desk at x7-1462.
the phone, we have the option of dispatching someASK ISR KNOWLEDGEBASE
one to assist you.
Support for most of your computing needs can be
Email
found online by searching the Ask ISR Knowledge-
Email support is available by emailing
base. Select Ask ISR from the Quick Links menu on
techdesk@bucknell.edu.
the ISR website. Please see the appendix at the end
of this guide to view commonly asked questions.
2
Bucknell Computing
Accounts
EMAIL
Your electronic mail (email) logon allows you to send
and receive electronic mail. When off campus, you
can use Webmail (http://webmail.bucknell.edu/) to
access your email. All Bucknell email accounts are
limited by a 100 megabyte quota.
DOMAIN/FILE SERVICES
Your Bucknell Domain/File Services logon gives you
access to shared disk space on servers available over
the network (NetSpace). Faculty and staff receive
1 gigabyte of disk space and have two main folders:
public and private. The contents of the public folder
can be viewed by anyone on campus, while the contents of the private folder can only be viewed by you.
myBUCKNELL
Your myBucknell account provides access to the
campus portal. Each individual’s myBucknell account
gives them access to a web site created especially
for them based on their role(s) within the University
(student, faculty, staff, alumni, or parent) and the
to renew items online, check to see how many items
courses, activities, or interests that are specific to
you have charged out and when they are due, recall
them. myBucknell is customizable so that each indi-
items that are charged to other borrowers, and see
vidual can decide the content they would like to see.
what fines might have been charged to your account.
To login to myBucknell you must use your Domain/
CAMPUS EMAIL LIST ADDRESSES
AND GUIDELINES
File Services password. From there myBucknell
provides access to other external services such
Faculty and staff will be part of several email
as Blackboard, Webmail, BannerWeb, the Library
distribution lists on campus. With the exception
of the faculty discussion list, these lists are for
catalog and more.
distribution of information and should not be used
BLACKBOARD
to conduct discussion.
Your Blackboard account provides access to
The list below can be “opted out” of by a member of
Bucknell’s course management system. You can
the community, so it is not necessarily all-inclusive.
share course materials and communicate with your
campus@bucknell.edu
students in a variety of ways using Blackboard.
Includes all faculty, staff, students.
L I B R A RY A C C O U N T
(MY ACCOUNT)
faculty@bucknell.edu
Includes all faculty, retired faculty by request, and
In addition to your computing accounts you also
non-faculty receiving faculty meeting minutes.
have a Library Account (My Account) that allows you
3
facstaff@bucknell.edu
allstudents@bucknell.edu
Includes all faculty, all administrative and
Includes all students.
support staff, and retiree's by request
We moderate messages (review to ensure that they
adhere to the campus list guidelines) twice daily
faculty-announce@bucknell.edu
Includes all faculty, retired faculty, and non-
Monday through Friday, 7:30-8:30 a.m. and 1:30-2
faculty who receive faculty minutes. This list
p.m. (excluding Bucknell and national holidays).
should be used by non-members of the faculty@
We will review messages on a first come, first served
bucknell.edu list who need to distribute an
basis, and those we were unable to finish within the
announcement specific to the faculty.
time period will be moderated during the next moderation time. Therefore, you should plan accordingly
students@bucknell.edu
in sending your messages to the lists. The campus
Includes all undergraduate and graduate students.
lists are not an immediate way to get information
firstyear@bucknell.edu
out to the campus. Please allow at least two full
Includes all first-year students.
business days for your message to be moderated
sophomore@bucknell.edu
and delivered.
Includes all sophomore students.
To ensure the fastest possible delivery of your
juniors@bucknell.edu
message, please verify that your message conforms
Includes all junior students.
to the campus list guidelines below.
seniors@bucknell.edu
Sending a complete message with all required
Includes all senior students.
information will avoid unnecessary delays when
our Postmaster has to return your message to you
graduates@bucknell.edu
for correction.
Includes all graduate students.
Lost & Found and For Sale messages cannot be posted.
The faculty@bucknell.edu list is a closed, unmoderated discussion list for members only, meaning mesmessage delivery is usually rapid.
I N F O R M AT I O N G U I D E L I N E S
FOR CAMPUS MESSAGES
Please note that there are other lists below can not
■
sages flow freely without intervention from ISR and
All messages must have a subject line that
be “opted out” of by a member of the community,
pertains to the announcement and describe
and they can only be sent to by a select group of
something of the message content, or the
administrators on campus. These lists can be used
message will be refused.
by a select group of administrators only.
■
Messages that could be considered controversial,
and may start a discussion, are not allowed to be
allcampus@bucknell.edu
posted to these lists. All messages must also be
Includes all faculty, staff and students.
sent from a Bucknell email address.
allfacstaff@bucknell.edu
■
Includes all faculty, administrative and
Usage of Bucknell’s moderated list resources is
limited to announcements and notices of events
support staff.
and academic endeavors that are sponsored by
allfaculty@bucknell.edu
officially recognized Bucknell organizations, such
Includes all faculty.
as Greek or student organizations.
alladmin@bucknell.edu
■
Includes all administrative staff.
Include the following information when posting
event announcements:
allsupport@bucknell.edu
– What is the name of the event?
Includes all support staff.
– Where is it being held?
4
– Who is the sponsoring organization(s) for this event?
(It must be an officially recognized Bucknell organization or one that is in the process of forming.)
– What date and time will the event be held?
– If there is a cost to the event, please add it.
– Who do the proceeds go to?
■
In order to use copyrighted pictures or other
material, users must have been granted copyright
permission to be used for this purpose. Messages
with copyrighted material in them without permission
will be rejected.
■
Reminders of ‘events’ can be posted to the moderated lists as long as the reminder is posted at least
one week from the original announcement.
Technology Services
& Support
connection already have access to the network as
YOUR BUCKNELL-OWNED
COMPUTER
connection to Bucknell’s network, while providing easy
Faculty and staff who receive a computer have a
access to the following services:
choice between a laptop or desktop, PC, Mac, or Linux
■
File Services on NetSpace
■
Library resources requiring Bucknell affiliation
■
Secure email from off campus
described above. The VPN provides a more secure
(Red Hot Enterprises). Computers are replaced on a
four-year cycle.
DIAL-UP ACCESS TO THE
BUCKNELL NETWORK
To learn more about the VPN click Ask ISR from the
ISR website and search for “VPN.”
Faculty and staff who need to connect to the Bucknell
network and use the Internet for academic purposes
from off campus can gain dial-up access at no cost
BISON LAPTOP PROGRAM
through an arrangement with ProLog, a local Internet
Bucknell University had partnered with Dell and Apple
service provider. Please be aware that this is a limited
to provide you with the opportunity to take part in this
resource. More information and instructions for dial-up
voluntary laptop purchase program. The program offers
access is available by clicking Technology Support on
you the chance to purchase a Dell or Apple laptop at
the ISR website or by going to Ask ISR.
special discount pricing. ISR staff have secured and
configured the Windows laptops appropriately for use
V I RT U A L P R I VAT E N E T W O R K
at Bucknell.
The Bucknell Virtual Private Network (VPN) is a tool that
For more information about the current laptop models,
allows users to access many of Bucknell’s network
how to order, and the benefits of purchasing a
resources while off campus. The VPN is designed for
BU–recommended and configured laptop, please visit
use with a high speed (broadband) Internet connection.
our Bison Laptop information web page from the
Those connecting to Bucknell through a dial-up
5
ISR home page. If you have questions about
this program, please don’t hesitate to email
bisonlaptop@bucknell.edu
WIRELESS COMPUTING
Bucknell has a wireless network that has expanded
significantly over the past few years. This means that
network services such as email, instant messaging,
and the Internet are now available from most areas
on campus. All newer faculty and staff laptops come
with wireless that is preconfigured for Bucknell’s
ISR has also purchased licenses for some software
wireless network. If you are unsure whether your lap-
that can be installed on personal computers. Titles
top is wireless-ready, call the Tech Desk (x7-7777)
include Microsoft Office, VTex, Open Mind, Mathe-
for help. Using wireless on campus should not
matica, Eudora, Meeting Maker, and Symantec
affect your ability to use a wireless network at home
AntiVirus. CDs with this software, as well as other
or in Internet cafés, especially with Windows XP
internet tools, can be picked up at the Tech Desk.
and Mac OS X, which automatically recognize the
available networks.
TECHNOLOGY TRAINING
For a complete list of areas on campus that support
Workshops
wireless computing, click Wireless on the ISR website.
ISR regularly offers technology workshops which help
you learn more about various aspects of computing.
I S R R E P R E S E N TAT I V E S
Available at all levels of user expertise, workshops range
Every department is assigned one or two ISR tech-
from brown-bag lunch talks to a more formal classroom
nology representatives (ISR Reps) who work with
setting. To see a list of upcoming workshops, register
your department to identify your department’s tech-
online or request a customized workshop click
nology-related goals, needs, and desires. ISR Reps
Technology Support > Technology Learning
have broad knowledge of the services available from
Resources > Workshops from the ISR website.
ISR. Your Rep is the one special person that you can
always contact about anything related to ISR. If your
Online Manuals
Rep does not know how to help you, he or she will
get you connected with the right people in ISR who
Online manuals are available for a variety of commonly
can. To locate your ISR Rep, click Technology
used applications as well as programming languages
Support > Get Technology Help > ISR Represen-
and more. To view online manuals click Technology
tatives for Departments on the ISR website.
Support > Technology Learning Resources >
Online Manuals from the ISR website.
P E R S O N A L C O M P U T E R S U P P O RT
Web-based Training (Element K)
If you are having problems with your personallyowned computer, you may choose to use our
Element K is an e-learning system, available to users
Advanced Support service located at the Tech Desk
24/7 via the web, that allows you to learn computer
on the main level of the library. Computers must
skills at your own pace. In this interactive training,
meet certain hardware specifications, and are serv-
you perform actions in an interface resembling the
iced on a first-come, first-served basis, with priority
application itself. To sign up for an account and
given to student computers. For more information,
check out the over 100 available courses click
click Technology Support > Get Technology Help
Technology Support > Technology Learning
from the ISR website.
Resources > Web-based Training (Element K) from
the ISR website.
6
Computing Security
Microsoft Office User Specialist
Program (MOUS)
The Microsoft Office User Specialist (MOUS) pro-
Though almost everyone at Bucknell uses an
gram provides a way for you to develop and prove
Internet-connected computer daily, many do not
your skills in using the Microsoft Office package. Two
realize the responsibility involved. Most simply use
levels of certification are available, Core User
the Internet as a tool without being aware of the
Specialist and Expert User Specialist. To become a
risks. Many don’t realize that the Bucknell network is
specialist the candidate must pass a hands-on certi-
constantly under attack and that malicious activity
fication exam. For more information, click
occurs every day. Today’s technology tools are
Technology Support > Technology Learning
incredibly powerful and one must remember that
Resources > Microsoft User Specialist Program
with great power comes great responsibility. Each of
(MOUS) from the ISR website.
us must take responsibility to keep Bucknell’s computing environment safe.
A D M I N I S T R AT I V E C O M P U T I N G
COMMITTEE (ACC)
The Administrative Computing Committee (ACC) is
VIRUSES AND ANTIVIRUS
S O F T WA R E
charged with making policy recommendations con-
Viruses, worms and Trojan horses are man-made soft-
cerning the administrative computing and networking
ware programs created to wreak havoc on comput-
support functions of ISR. ACC also provides advice
ers and the Internet. The chances of getting a virus
as appropriate to ISR and/or the President’s Staff.
over the Internet have increased incredibly over the
For more information on ACC click About ISR >
last few years.
Advisory Committees > Administrative Computing
Some viruses are relatively harmless while others are
Committee from the ISR website.
more destructive. Most recently many harmless
viruses have been spread through opening email
COMMITTEE ON ACADEMIC
COMPUTING (CAC)
attachments. These types of viruses or worms often
cause a sudden flood of email that overwhelms mail
The Committee on Academic Computing (CAC)
servers and the network, causing them to become
is charged with making policy recommendations
very slow or crash.
concerning the academic computing and networking
support functions of ISR. CAC also provides advice
More destructive viruses are ones that are placed on
as appropriate to ISR and/or the President’s Staff.
your computer and activate on a certain day in the
For more information on CAC click About ISR >
future. These often involve data and programs on
Advisory Committees > Committee on Academic
your computer being deleted or changed. In the
Computing from the ISR website.
worst case, all the contents of your computer may
be lost. These often start on one computer and replicate from computer to computer.
how big is the computing security problem?
■ 10,000 virus infected emails are caught each day by Bucknell’s email virus scanner.
■ Every other day there is a campus computer broken into by a hacker.
■ 4.3 million virus infected emails were caught by Bucknell’s email virus scanner in the two
days after the My Doom virus was released in January 2004.
7
Protecting Against Viruses
.wsc, .wsf, .wsh, .xnk. If you need to receive a file with
ISR provides Symantec Antivirus, to all faculty,
one of these extensions, please call the Tech Desk.
staff and registered students at no cost. Symantec
All incoming email is sent through Bucknell’s spam
Antivirus software is required by the Appropriate
filtering service works before the mail is delivered to
Usage Policy for all Windows computers connected
your inbox, very similar to the email virus scanning
to the network.
service. Your email will be scanned by the spam
It is not enough to simply install antivirus software;
server and all “spam-like” emails will be placed in
you must ensure that your virus definitions are up to
quarantine. Each day you will receive a spam digest
date. Up-to-date definitions will ensure that your
that allows you to review the messages that have
virus scanner is scanning for the most recent viruses.
been placed in quarantine. If, by chance, any non-
All computers on Bucknell’s campus are connected
spam (false positives) messages were placed in
automatically to Bucknell Symantec Antivirus
quarantine, you can use the digest to “Allow” these
(NAVSYSTEM) server. This server automatically deliv-
messages through to your inbox.
ers updates to your anti-virus software when you are
connected to our network.
Email Viruses
Symantec Antivirus can locate viruses on your com-
Most viruses are spread through email. Even with
puter by completing regular virus scans and using
Bucknell’s email screening software there are times
AutoProtect. Virus scans are automatically set to run
when a virus will slip through and show up in your
on Tuesdays at noon. AutoProtect is enabled when
inbox. There are several tips to help you prevent an
Symantec is installed. Additional virus scans can be
infected email from infecting your computer:
started manually or scheduled as needed.
■
Configure your email program securely
When your anti-virus software locates a file that is
■
Never open attachments unless you are
expecting them
infected with a virus it either cleans the file or
quarantines the file. More than likely the file is quar-
■
Never open attachments that are programs (with
antined. These files will no longer affect your system.
the extensions .bat, .chm, .cmd, .com, .exe, .hta,
It is good practice to occasionally delete these files.
.ocx, .pif, .scr, .shs, .vbe, .vbs, or .wsf)
■
Virus and Spam Scanning
Realize that the “From:” email address can be
faked
All email sent to or from your Bucknell email address
is automatically scanned for viruses. If it contains a
virus, the attachment will be removed and the
KEEPING YOUR SYSTEM SECURE
message will be sent to the intended recipient along
Keeping your operating system updated is the most
with a text message indicating that an attachment
important thing you can do to protect your computer
was removed because it contained a virus.
against viruses, spyware, and security break-ins.
In order to send and receive “clean” messages, it is
Simply by connecting your computer to the Internet
necessary to receive mail through mail.bucknell.edu
or network for a few minutes you open it up to the
and send mail through our SMTP server,
possibility of attack. It is critical that every computer,
smtp.bucknell.edu.
especially newly installed systems, take steps to
ensure system security. Leaving your computer sys-
The virus scanning software is also looking for files
tem insecure is like leaving your house with the door
that appear like virus-ridden attachments. For your
unlocked. An up-to-date operating system is your
information, files with the following extensions are
best protection against worms that spread across a
intercepted since they are commonly infected attach-
network from computer to computer.
ments: .bat, .cmd, .com, .exe, .reg, .chm, .cnf, .hta,
.ins, .jse, .lnk, .pif, .scf, .scr, .sct, .shb, .shs, .vbe, .vbs,
8
top 10 security mistakes
■
Not using up-to-date antivirus software
■
Opening unsolicited email attachments
■
Using easy-to-guess passwords
■
Not using a “firewall” on your personally owned computer
■
Sharing access to your computer with strangers through file sharing programs
■
Staying connected to the Internet when not in use
■
Not making backups of your data
■
Not regularly updating your operating system
■
Not completing a regular check on your computer’s security
■
Not being aware of the support on campus should your computer get infected
Updating Your System
PA S S W O R D S E C U R I T Y
Windows
Passwords are the first level of protection users use
In today’s world it is a common occurrence to turn
to protect their computer systems and accounts.
on the news and hear stories about a new Microsoft
People make two big password mistakes:
vulnerability that was just announced. To secure
1. they create easy-to-guess passwords and
against these and other dangers, Windows users
2. they write their passwords down and leave them
must faithfully update their operating system. Many
in places where others can see them (on their
do not complete an update because they believe the
computer screen).
process will take a long time or that it will be difficult
to understand. Windows Update may take a long
Most hackers will attempt to break into someone’s
time in some circumstances, but it is far faster than
system using passwords first. Hackers do this with
rebuilding a compromised system. It is actually very
password-cracking software. This software utilizes
simple to update your Windows operating system
many dictionaries (including a variety of languages
with Microsoft’s Windows Update
as well as common popular words) to crack the
(http://windowsupdate.microsoft.com).
passwords. In order to guard against this you should
create harder-to-crack passwords. One of the best
Macintosh OS X
ways to do this is to use mnemonics and numbers.
Software Update is an application in Mac OS X that
checks weekly (by default) for updates to certain
Another common password problem is that, due to
pieces of software. When Software Update finds a
the large number of passwords required in today’s
new update, it will keep prompting you until you
world, many use the same password for each sys-
either install the new software or choose to ignore it.
tem. Once one system is cracked the others are
Please don’t ignore it! Software Update keeps your
soon to follow.
operating system from security flaws.
9
Examples of Secure Passwords
■
Charge your batteries. Some airports will require
■
hR7u9Is3
you to turn on your computer to demonstrate that
■
3Dop89G#
it really is a functional computer. You could be sig-
■
L-2rz4Hx
nificantly delayed by dead batteries, not to mention you won’t have any entertainment for the trip.
Password Security Tips
■
Do not send passwords in email.
■
Do not write your passwords in a place where
■
Run Symantec AntiVirus Live Update and make
sure you have the most current virus definition files.
■
Run Windows Update(Windows) or Software
others could find it.
Update (Macintosh) and make sure your operating
■
Be sure no one is watching when you login
using your password.
system is up-to-date.
■
If you enter a password into a Web site, be sure to
While traveling ...
close all open browser windows when done.
■
■
Don’t walk away from a computer until you are cer-
mends that you put cell phones, pagers, and
tain that you have logged off or locked the system.
PDAs (Palms) in your carry-on luggage. Be pre-
■
Do not use “remember password” options.
■
Be wary of using Internet Explorer’s (or other
pared to take your laptop out of its case and send
it through the x-ray machine in a separate bin from
rest of your carry-on.
programs’) AutoComplete function for usernames
■
and passwords on web pages.
ray. You want to reach the pickup point as quickly
as possible.
Label your laptop! All the Dell computers going
through the x-ray machine look the same. How will
you know when yours comes out the other side?
The Transportation Security Administration says
that laptops “are one of the most forgotten items
at Screening Checkpoints.” The easiest way to
label your laptop: tape your business card to it!
■
Lock your office door or residential hall room.
■
Don’t leave it sitting on a table in the library or café
■
Buy a good, durable travel bag for your laptop. It
should have lots of padding and reinforcement.
Laptop bags come in several different configurations: there are shoulder bags, backpacks, and
wheeled bags that you pull. A good bag will not
look like a laptop bag – nothing attracts more
attention than a bag with a computer manufacturer’s name splashed across the side.
■
If the security checkpoint is very crowded, wait for
a gap before you put your laptop through the x-
KEEPING YOUR LAPTOP
P H Y S I C A L LY S E C U R E
ON CAMPUS
■
The Transportation Security Administration recom-
Make your bag instantly recognizable. Use colored
tape, stickers, labels, nametags, or other unique
ways of telling your bag from all the rest. If your
bag starts to leave without you, you’ll notice!
10
■
If you are traveling with a group, the first person
■
through can stand by the pickup point and watch
Install any new critical or security updates.
everyone’s laptops.
■
■
Check Windows Update and Software Update.
■
Run a full backup of all your new data.
Be alert! Watch who is watching you, near you,
being overly helpful or overly interested. Ticket
S P Y WA R E
and rental counters can be very stressful and dis-
Spyware, also called adware, is software that is hidden
tracting. If one person is being helpful, watch the
on your computer that gathers personal information
other person.
about you and your Internet use habits. The software
Laptops should never be too hot or too cold, too
then relays it to advertisers, sponsors and others.
jostled or too bumped around. Treat them gently
The one way that spyware is similar to a virus is in
all the time, especially when they are on.
the way it affects your computer. Some typical
■
Never leave your laptop unattended.
symptoms of spyware include:
■
Keep some part of your body through the strap of
■
Computer instability — Slow down or hangs
the laptop case at all times.
■
Random strange behaviors
Put your laptop in the trunk of your car before you
■
Software conflicts
leave for your destination, not when you arrive. It
■
Slow network performance when others are fine
■
Advertising popups (including pornography)
■
New toolbars appear in your browser
■
Your browser opens to a different webpage
■
is less likely that someone watching you will follow
you or end up at the same location.
■
Disconnect from the Internet when you aren’t
using it. Who knows what kind of security your
hotel offers? Your computer may be vulnerable to
Spyware is normally installed without your knowledge
the computers of all the other guests.
when you install a legitimate software package. Sometimes the fine print of license agreements includes the
You’re on your own!
■
■
information about the spyware but not always. For
LiveUpdate is not automatic when you are off the
example, while simply installing freeware software like
Bucknell campus. You need to run LiveUpdate to
weather monitoring software or peer-to-peer software
protect your computer from viruses.
like KaZaa or Morpheus, you also will install up to six
Backups are not automatic when you are traveling.
spyware applications on your system.
You will need to bring blank CDs and burn copies
Spyware is hidden so it is difficult to recognize and
of your files.
■
remove. Spyware programs run in the background
Windows Update is not automatic when you are
and consume significant amount of memory and
traveling. Check the Windows Update website or
CPU speed. Thus the applications you need to use
the Software Update website at least once a
do not perform at their best.
week, especially if you don’t have a consistent
■
Internet connection.
Many believe that spyware can be removed using
If your laptop is lost, stolen, or damaged,
contact Bucknell immediately.
Symantec AntiVirus. However, even though some of
the files may be detected by the anti-virus software,
it cannot remove all the spyware. Two tools that can
When you return...
■
■
be used to remove spyware are Lavasoft’s Ad-Aware
When you have reconnected to the Bucknell
and Spybot Search & Destroy. Beginning this fall, a
network, restart your computer.
licensed, managed spyware tool called Spy Sweeper,
will be installed on everyone’s machines. This tool
Check your virus definition dates. Run LiveUpdate
will automatically scan and remove spyware from
if these dates are not current.
your computer.
11
Telecommunications
& TV
VOICE MAIL
Voice mail is available to all faculty and staff. For
information on how to set up and use your voice mail
click Telecommunications & TV > Voice Mail from
the ISR home page.
VOICE MAIL ON THE WEB
Faculty and staff can check their voice mail online
from any PC on or off campus. This means that you
do not have to make a long-distance call to check
your voice mail from off campus. Please see the
“How to …” section of this guide for instructions on
accessing your voice mail on the web.
CONFERENCE CALLS
It is recommended that everyone, even if you have
not installed suspicious software, should use these
Bucknell’s Conferencing allows you to make a
tools to scan their computer for Spyware.
conference call with up to sixteen people at a time
PEER-TO-PEER
ence call, please call x7-2000.
and costs 8¢ per minute, per line. To set up a conferPrograms that allow you to share files on another
computer directly are called Peer-to-Peer or P2P.
CTI Conferencing allows you to make a conference
File sharing programs also allow others using the
call and charges 18¢ per minute, per line, for auto-
same software to access your computer and your
mated service or 26¢ per operator-assisted service.
files. Obviously, anyone with an interest in securing
For more information please call the Telephone Office
a computer has to pay close attention to any pro-
at x7-1810.
gram that admits another user directly into parts of
CALLING CARDS
their hard drive, and everyone involved in network
security has to look at P2P as a potential hole for
Calling Cards are available through CTI at 9¢ per
dangerous entry.
minute. They are available upon request and
approval to those employees who travel frequently
Bucknell uses packet shaping to limit the amount
for the University and need to make business-related
of bandwidth that can be utilized for file sharing. A
phone calls and/or to maintain regular contact with
college network with its fast connections, technically
your office. International Calling Cards are also avail-
savvy users and entertainment-oriented population
able for certain countries. Rates vary for International
presents an unbelievably attractive target for people
Calling. For more information please call the
from around the world looking for music and video
Telephone Office at x7-1810.
files. If unattended, Internet traffic devoted to file
sharing would quickly overwhelm every academic
SPEAKER PHONES
pursuit on campus and strangle our connection to
Speaker phones are available per request. These
the Internet. Because of this, only a small percentage
are great if you are having a meeting in a large
of our bandwidth is open to file sharing to or from off
room with a group of people. There is no charge
campus users.
for the use of a speaker phone. Please call the
12
Telecommunications Office at x7-1810 in advance
current BUTV channels
to reserve a speaker phone. Speaker phones only
work with single line phone connections.
CELLULAR DISCOUNTS
WPSX
WYOU
WBRE
WVIA
WOLF
WNEP
WSWB
WGAL
WLYH
WITF
WPIX
WHTM
PAX
LOCAL 1
LOCAL 2
LOCAL 3
WHP
QVC
HSN
ESPN
ESPN 2
ESPN CLASSIC
CNN HEADLINES
CNN
FOX NEWS
MSNBC
CNBC
BLOOMBERG
C-SPAN
WEATHER CHANNEL
LOCAL WEATHER
E! TV
PCN
SPORTSNET
ESPN NEWS
OUTDOOR
SPEED
TBS
FX
SPIKE TV
USA
TNT
ANIMAL
Employees receive a monthly 18% discount on any
rate plan $34.99 or higher through Verizon Wireless
as long as the cell phone has a Pennsylvania phone
number. Employees also receive discounts on
phones and accessories through Verizon Wireless.
The activation fee is also waived for Bucknell
employees. To receive these discounts, you must
purchase your service through Bucknell’s representative. Click Telecommunications & TV > Cellular
Services from the ISR home page for more
information.
CELLULAR LOANERS
These loaner cell phones are great for someone who
does not need a phone on a regular basis, and does
not want the monthly fee of a cell phone. The cost is
$2.25 per day for a National Coverage Area. Phones
are available on a short term basis only (no longer
than a month). If you would like more information on
our Cellular Loaners, please contact the
Telecommunications Office at x7-1810.
Phones cannot be borrowed longer than a 30-day
period. Detailed reference guides for telephone
services are available from the ISR website by clicking Telecommunications & TV > Departmental
Telephone Services.
Global Cell Phones – The cost is $2.25 per day.
There will also be a per minute rate if the phone is
used in another country (rates vary per country).
Phones cannot be borrowed for more than 30 days.
BUTV
BU TV provides television programming to the
Bucknell community. Bucknell students can subscribe for a fee to BU TV in the individual residence
hall rooms. BU TV is also available in many lounges,
classrooms and other areas of campus. Departments
are charged for content descriptions where BUTV is
already installed.
13
DISCOVERY
SCIENCE
TLC
HISTORY
NATIONAL GEOGRAPHY
TRAVEL
FAM
HALLMARK
FAMNET
TVLAND
BRAVO
AMC
A&E
COMEDY CENTRAL
SCIFI
NIK
CARTOON NETWORK
COURT TV
EWTN
TBN
MTV
FUSE
VH1
CMTV
BET
HGTV
LIFETIME
OXYGEN
WOMENSNET
FOOD
TV5 - French
GALA - Spanish
NTVI - Russian
DW - German
RAI - Italian
SCOLA3 - Chinese
JNG - Japan
Bucknell Information
Channel
Library Services
Bertrand Café
The library has a café, which serves coffee drinks,
baked goods, soda, juices, sandwiches, and other
The Ellen Clarke Bertrand Library, located at the
grab-n-go food items. The café is located next to the
center of campus on the academic quad, offers a
Technology Desk. You can use your Bucknell ID to pay
welcoming and engaging environment for faculty,
for items here.
staff, and students. The library serves as the
keystone of the many services provided by
Technology Courtyard
Information Services and Resources (ISR).
ISR supports the Technology Courtyard on the first
In addition to traditional functions such as circulation
floor of the Bertrand Library, offering a wide array of
and reference, the library also houses the Technology
high-end computers with a variety of technology
Desk, the University’s Web Development Team,
resources. Hardware includes large screen monitors
instructional technology experts (the ITEC group),
and scanners and CD/DVD burners. The courtyard
University Archives/Special Collections, and the
has been updated with all new machines in the
Learning Spaces group, which provides all multime-
summer of 2006.
dia services for classrooms and labs across campus.
The courtyard is adjacent to the Tech Desk, with its
complement of students and staff trained to provide
G E N E R A L L I B R A RY
I N F O R M AT I O N
assistance in using the software, which includes
OmniPage Pro, Flash, Fireworks, Photoshop,
Library Hours
Acrobat, Microsoft Office, Illustrator, and CD/DVD
Monday – Thursday: 7:45 a.m. – 2 a.m.
burning software. The courtyard also offers two Mac
Friday: 7:45 a.m. – 10 p.m.
G5 digital video editing computers, as well as self-
Saturday: 10 a.m. – 10 p.m.
service laminating, transparencies, and video and CD
Sunday: 10 a.m. – 2 a.m.
duplication. A dedicated high-speed Canon Image
Hours are extended during reading period and
Runner printer serves the 28 machines (22 Windows
finals week.
machines and 6 Macs). Color printing is available at
the Tech Desk for a small fee.
14
In additon to the computers in the technology court-
Databases
yard, the Library has 60 open access computers in
The library provides access to a wide array of data-
the research area on the first floor.
bases, containing citations and/or the full text of articles and other sources of information. Databases are
L I B R A RY L I A I S O N S
accessible by clicking Databases and E-Journals
Each academic department and program is assigned
on the ISR website. Many database subscriptions
a library liaison who offers personalized service to
limit access to Bucknellians. If you attempt to access
meet your specialized information needs. Your library
a database from off campus you may be asked to
liaison is your contact/resource for user education,
enter your user name and password to verify you are
reference services and collection development. In
an authorized user. To locate databases on specific
addition, each department has also appointed one
subjects, check the Research by Subject page.
of its members as a library representative. Library
liaisons and departmental library representatives
Government Documents
work together to assess the needs of the department
Bertrand Library is a depository for documents
as a whole and determine how the library’s resources
produced by the federal government and the
and services would best address these needs. To
Commonwealth of Pennsylvania. This collection
locate your library liaison or departmental represen-
supports the curriculum needs of Bucknell as well as
tative, click Doing Research > Ask a Librarian >
the needs of the local community. The library’s
Contact a Subject Librarian on the ISR web site.
Government Information Guide helps you locate
information (including legal information) from federal,
COLLECTIONS
Pennsylvania state, and local governments. The
The library’s collection includes books, periodicals,
library’s collection of government documents can be
videos and DVDs, reference material, U.S. and PA
searched by using the Library Catalog. To limit your
state government documents, maps, CDs and other
search to government documents in print, select the
multimedia sources, microforms, specialized data-
“Advanced Search Options,” and limit the location to
bases and other online resources, sound recordings
“Government Documents.”
and music scores, teaching materials, children’s
books, Masters and Honors Theses, and more. Your
ICPSR
subject liaison can help you develop and enhance
Since many Bucknell faculty and students are
new and/or existing areas of the collection.
involved in quantitative research, Bucknell University
has joined with over 325 institutions around the
Books
world to provide access to the data files available
Bertrand Library has an extensive collection of
through the Inter-university Consortium for Social
books, totaling more than a half million volumes.
and Political Research (ICPSR). These data sources
The collection is designed primarily to support the
cover a broad range of disciplines including political
University’s curriculum. To access the collection
science, sociology, demography, economics, history,
search the library catalog by clicking Catalog on the
education, gerontology, criminal justice, public
ISR website.
health, foreign policy, and law.
Journals and Periodicals
Videos & DVDs
The Bertrand Library’s periodical collection contains
The library has a significant collection of educational
tens of thousands of journals, magazines, newspa-
and feature films that support the curriculum at
pers and newsletters with millions of articles accessi-
Bucknell University. Some recreational items are also
ble in print and online. To search for a journal by its
available. To search for films in the library catalog
title, check in both the Catalog and the E-Journals
use the “Advanced Search Options,” and limit the
page on the ISR website.
15
format to “Video or DVD.” A search for “feature films”
> Requesting Materials > Gladys Brooks Fund
is also a popular way to browse this collection online.
Request Form from the ISR website.
R E Q U E S T I N G N E W M AT E R I A L S
Journals
Books, Videos, CDs, etc
Due to their annual price increases, a new
journal subscription represents a long-term
The Acquisitions Department orders materials of all
commitment of financial resources. For this
types, excluding journal and database subscriptions,
reason all requests for new journals received during
to support the teaching and research needs of
the year are carefully reviewed by the New/Core
Bucknell University. These materials include, but are
Journals Committee in the fall. To learn more about
not limited to: books, videos, DVDs, multimedia
the process to request a new title and to fill out the
products, musical recordings (CDs), maps, and
request form, click on Collections and Borrowing >
audiocassettes.
Requesting Materials > New Journal Request Form
on the ISR website.
Orders may be submitted by faculty and staff using
one of the online forms found by visiting Collections
To ensure the journal collection keeps up with
and Borrowing > Requesting Materials from the
changing departmental needs, each department
ISR website, by email, or by sending us a note,
completes a Core Journal Review at least every three
catalog, review or other blurb. Please check the
years. For more information about the Core Journal
online catalog before placing an order to ensure that
Review process, visit About ISR > Advisory
the item is not already in the collection. Turnaround
Committees > ULC > OngoingCore Journal Review
time for most regular items is about six weeks.
on the ISR website or contact your subject liaison or
departmental representative.
New Book Approval Plan
We have a new book approval plan with Yankee Book
C I R C U L AT I O N
Peddler, a library book provider. Weekly, we receive a
The Circulation Department provides access to the
shipment of recently published books, which we
main book collection, to items on reserve in Bertrand
display in call number order in the Library lobby.
Library, and to equipment that is loaned out to facul-
Department library representatives and subject librari-
ty, staff, and students. At the Circulation Desk, you
ans are expected to review the books each week.
may check books out, return or renew books, pay
fines, and ask for help in locating books. Our staff
About one-half of all new library books are received
and students at the desk also shelve returned books,
via the approval plan.
search for missing books, and help patrons recall
books that are checked out to other users.
Gladys Brooks Fund
In 1986, the Gladys Brooks Endowment was estab-
The Reserves section of the desk is the primary
lished for the Bertrand Library as a grant from the
location for books, films, and other materials that
Gladys Brooks Foundation. New faculty members
faculty have placed on reserve for student usage
can use these funds to purchase library materials in
during the semester.
their areas of teaching and research. The funds can
Bucknell staff and faculty can check out such items
be used to support the acquisition of books, videos
as digital cameras, data projectors, and portable
and other one-time purchases. However, the money
hard drives as well as purchase some media materi-
cannot be used for journal subscriptions or electron-
als at the Equipment section of the desk.
ic resources.
Students, faculty, staff, spouses, and dependents
To request funds from this program, complete the
may check out books or equipment using their
form found by clicking Collections and Borrowing
Bucknell University ID card.
16
Other services
E-Reserves and Traditional Reserves: Reserves at
Bucknell encompasses both traditional reserves system, which includes books, maps, movies, etc., as
well as electronic reserves system that provides
online access to materials.
■
E-Reserves: Bucknell uses E-Res by Docutek to
create electronic course web pages and make articles, book chapters, old exams, problem sets, and
homework solutions available online. Faculty can
drop off materials for scanning, send email attachments directly to E-Res by using the eres@bucknell.edu address, or send URLs to this address for
links to be made on the course pages, or faculty
can manage their own pages by using the straightforward menus on the E-Res pages. More information for faculty can be found by clicking Collection
and Borrowing > Reserves from the ISR website.
■
Traditional Reserves: Faculty can place books,
films (videos and DVDs), personal copies, and
unscannable items on hard copy reserve. The loan
Books requested through E-Z Borrow are often
periods for these items range from 1 hour to
received within three days.
overnight and Bucknell students and staff can
check material out with their IDs from the Reserve
If you are searching for other material or the book
desk on the first floor of Bertrand Library. The
you are seeking is not available through E-Z Borrow,
forms needed to place material on reserve are
you can fill out an ILL request form through the
available at the circulation desk and by clicking
ILLiad system online.
Collection and Borrowing > Reserves from the
For more information and to request an item through
ISR website.
ILL, click Collections and Borrowing > Interlibrary
Hold for Classroom Showing
Loan and E-Z Borrow from the ISR website.
Faculty and staff may request that a video or DVD
Searches: We want to make sure that each borrower
be held at the Circulation Desk for a classroom
gets the materials that he or she needs. If you cannot
showing. Forms to schedule videos/DVDs are
find an available book on the shelf, let the circulation
available at the Circulation Desk or online by click-
staff know. We will search for it and notify you when
ing Collections and Borrowing > Requesting
we find the item.
Materials > Video/DVD Scheduling from the
ISR website.
Periodicals/Microform Service Desk: Staff members at the Periodicals/Microform Service Desk on
Interlibrary Loan (ILL): You may borrow items
Level Two of the library, provide assistance in locat-
(books, articles, etc.) that Bucknell does not own
ing periodicals in the stacks, finding periodicals in
from other libraries and commercial document
the online catalog, using microform readers, and
delivery services through ILL. The quickest way to
printing copies from microform materials. There is
request a particular book is to search the E-Z Borrow
no charge for printing copies of microform materi-
database which contains information about the
als. Copy services are limited to those permitted
holdings of most academic libraries in Pennsylvania.
under the Copyright Law.
17
Listening/Viewing Equipment & Facilities: We have
■
regular and language-learning cassette players and
Maps, annual reports, multimedia, audiocassettes,
music CDs, Records
headsets available at the Technology Desk for use
■
within the library. Multimedia computers, videocas-
■
sette players and a compact disc player are available
3 weeks
Videos and DVDs (available for students, faculty,
staff, and spouses only)
in either the Technology Courtyard or on the 2nd
■
floor. Two microfiche readers, one LAC fiche reader,
■
one film reader, one Opaque reader, and four micro-
3 days
Reserves
■
form reader/printers are located in the Periodicals/
1 hour, 2 hours, 3 hours, or overnight at
faculty members’ discretion.
Microform service area. There is also one microform
■
reader/printer on the Main Level of the library.
Photocopy and Copy Card Services: We have pho-
Equipment for Checkout
■
3 days for all equipment except laptops
■
2 weeks for laptops
tocopy machines on the Main Level, and Level Two.
Copy cards can be purchased from the vending
Recall Information
machine in the 2nd level copier room. Cards cost
A recall is a request by a current Bucknell faculty
$1.00 and can by encoded with up to $30.00 of
member, staff member or student for material
value. Copies made using vendor cards or coins cost
charged to another borrower. The policy allows ade-
10¢. Bertrand Library adheres to the copyright law
quate time for the initial borrower to use the item, but
(Title 17, section 108, United States Code) which
also ensures that a request is satisfied in a timely
governs the making of photocopies or other repro-
manner. Items recalled for the Reserve Room must
ductions of copyrighted material. Under certain con-
be returned immediately. All borrower information is
ditions specified in the law, libraries and archives are
confidential and borrowers can recall any item, even
authorized to furnish a photocopy or other reproduc-
if someone else has recalled it from them.
tion. One of these specified conditions is that the
photocopy of reproduction is to be used only for pri-
Extended loan borrowers (faculty, staff, graduate
vate study, scholarship, or research. If a user makes
students, and spouses) will be notified of a new due
a photocopy or reproduction for purposes in excess
date if an item they have is recalled. The new due
of “fair use,” that user may be liable for copyright
dates will allow five days to return recalled items. A
infringement. The photocopiers in the library are
notice will be sent encouraging the current borrower
maintained by Administrative Services. A networked
to return it before the due date if possible. Items
printer is also located in the Tech Courtyard.
charged to dependents, alumni, consortium or community borrowers are recalled immediately to accom-
Summary of Loan Periods
modate the research needs of our primary users.
Unless recalled for a current Bucknell student or staff member, or for the Reserve Desk, loan periods are as follows:
■
For more information on the recall policy click
Books, Oversized Books, Asia Library,
Collections and Borrowing > Circulation
Paperbacks, Government Documents, Juvenile
Information > Recall Policies from the ISR website.
Books, Curriculum Collection:
■
■
■
RESEARCH SERVICES
3 weeks — Undergraduate students, dependents, alumni, community borrowers
Our Research Services staff is available to help you
Semester — Graduate students, spouses/
or your students search for, access and evaluate the
spousal equivalents
information they need. Research services are available
Academic Year — Faculty and staff
through the ASK Reference / Information Desk at
x7-1462, by emailing refdesk@bucknell.edu, or
through our online chat service accessed by clicking
Ask a Librarian > eCare on the ISR web site. You
18
U S E R E D U C AT I O N
Our staff provides research and technology instruction
to your classes by request. We can also assist you
in developing assignments incorporating information
and technology skills, which can be tailored for
specific class objectives and assignments. To request
classroom instruction, click Support for Teaching >
Instructional Technology on the ISR website, or contact your library liaison or technology representative.
The ISR web pages contain several guides to assist
students with their research, including the “Doing
Research” section, the “Research and Evaluation
Guides” series, the Citation Guides, and guides on
searching for and evaluating internet sites. To find
these, click Doing Research on the ISR website.
As a one stop service for your students’ information
research needs, “Research by Subject” brings
together information resources by subject. Links to
guidelines for evaluating information resources, citation guides, as well as one-on-one help are readily
available to assist your students with their research. It
can also contact your Librarian liaison for specialized
also includes links to Interlibrary Loan, E-Reserves,
and extended research service.
Blackboard and other services used frequently during
the research process. “Research by Subject” can be
REFWORKS
accessed on the front page of the ISR web site.
RefWorks, a web-based service that enables users to
Contact your library liaison if you have suggestion for
create collections of citations from anywhere, at any
resources to include in “Research by Subject.”
time, is available for you and your students. Citations
can be added to RefWorks manually or imported
You may also encourage your students to make an
from many of ISR's databases, including the library
appointment with a subject liaison if they need in-
catalog. Your EndNote and other bibliographic files
depth, personalized research help.
can also be easily converted into RefWorks files. The
files that you create can be shared with others, or
SPECIAL COLLECTIONS/
UNIVERSITY ARCHIVES
worked on by a group. The citations can be inserted
into Word documents in a citation format you wish to
use, such as APA, MLA, or a specific journal format.
Special Collections/University Archives offers an
You can sign up for an account at
abundant array of original and primary sources that
www.refworks.com from a Bucknell computer.
support the academic and administrative needs of
faculty, students, staff, and visiting scholars. Located
For more information on RefWork click Doing
on Lower Level 1 of the library, the collections
Research > Citation Guides from the ISR website.
contain such items as rare books, manuscripts, and
University records. The staff of Special Collections/
University Archives plays an active role in User
Education, presenting a high number of sessions
each semester, and assisting students when they
19
return to consult original and primary materials for
research, which, although it involves no deadline,
their class projects.
requires extensive access to library materials.
Due to limited availability, length of occupancy is
Call x7-3101 or click Collections and Borrowing ->
normally one year.
Special Collections and University Archives on the
ISR website for more information.
Applications are available online at Library Facilities
and Services > Study Carrels on the ISR website,
O T H E R S E R V I C E S F O R FA C U LT Y
A N D S TA F F
or in the ISR office on Level 2 of the Bertrand Library.
For additional information, contact the ISR office
at x7-1557.
Faculty Study Carrels
Twenty-five faculty studies are located on Level 3 of
New Storage Lockers in the Library
the Bertrand Library and are available to faculty
members in order to support research that entails
Located on the far side of the Tech Desk, there are
extensive usage of library materials for limited peri-
STORAGE LOCKERS available for borrowers to use in
ods of time. Network and phone connections are
the Library. If you have a number of books checked
available in these studies. Many will accommodate
out and you don’t want to carry them around all the
two persons; faculty members may be asked to
time, a locker is an ideal solution for you!
share a study with a colleague which is usually done
Twenty of the lockers are available from the Reserves
on a time-sharing basis. ISR will assign studies to
Desk (at the Circulation Desk) for three-day loans.
interested applicants on the basis of the following:
■
The rest of the lockers (34 of them) are available on
First priority will be given to faculty members
a semester-loan basis (first come, first served).
working on a book, paper or other significant
project (e.g., curriculum development), which
There is an Agreement Form to sign and a $30
requires extensive access to library materials and
refundable deposit for the locker key. Keys can be
acquired from a Circulation staff member during
involves a specific deadline.
■
regular business hours. Further instructions are
Second priority will be granted to faculty members
available at the Circulation Desk.
on leaves of absence who are engaged in
20
Instructional
Technology (ITEC)
Photocopying Service
Faculty and staff can submit a request to have articles and chapters from a periodical photocopied by
clicking Library Facilities and Services >
ITEC offers support for faculty members’ use of
Photocopying Services from the ISR website.
instructional technology. Following is a list of some
Exam/Survey Scanning
of the services we provide. In addition we are always
Opscan services are available to faculty and staff
happy to consult on projects for courses. For more
who are conducting evaluations or exams that
information on the services ITEC provides, email
require the use of “bubble forms.” Click on Support
itec@bucknell.edu, or stop into our office on the
for Teaching > Exam/Survey Scanning from the
ground floor of Bertrand Library.
ISR website.
BLACKBOARD
Detecting Plagiarism
Blackboard is a course management software pack-
If a faculty member believes that a student’s paper
age that provides faculty and students with central-
may be plagiarized he or she has the option of using
ized online access to course documents, various
Turnitin.com. Turnitin.com is a company that special-
communication tools, and online quiz and grade
izes in helping faculty ferret out problems in papers
book features. It allows instructors to create and to
by checking them against a database of over
maintain a course web site with little or no knowl-
100,000 online papers as well as performing a com-
edge of HTML code or of web page editing software.
plete search of internet sources. ISR has contracted
with Turnitin.com to aid faculty and students at
Blackboard allows faculty members to provide easy
Bucknell by making the process of tracking down
access to course-related documents in multiple for-
online sources easier, faster, and more complete. For
mats, such as a course syllabus, assignments, dis-
more detailed information and instructions for using
cussion questions, PowerPoint files, images, video
Turnitin.com, click Support for Teaching > Detecting
and audio files, etc. Blackboard also allows you to
Plagiarism at Bucknell from the ISR website.
provide links to documents that are stored elsewhere
on the Web: for example, articles on Electronic
U N I V E R S I T Y L I B R A RY
COMMITTEE (ULC)
Reserve (ERes), external Web sites, etc. Materials in
Blackboard are normally available only to students
The University Library Committee’s (ULC) charge
enrolled in the course.
is to make policy recommendations concerning the
academic functions of the University library, and to
Blackboard can enhance communication between
provide other advice to the Associate Vice President
faculty members and students and also among the
for Information Services and Resources. For more
students in the course. It allows a faculty member
information, click About ISR > Advisory
to post course-related announcements for the
Committees > ULC on the ISR website.
students to see, it allows the instructor or any
member of the class to email the entire class,
groups of students, or individual students, and it
can facilitate group interaction by providing a group
discussion board, document storage space, and
group chat area. Together, these features make
Blackboard a great tool to support student learning
and collaborative class projects.
21
If you want to know more about how Blackboard,
discuss ways to create appropriate learning objects
contact us at itec@bucknell.edu, or access
for your course.
Blackboard from myBucknell and check out your
Blackboard course. To log in to Blackboard for the
I M A G E D ATA B A S E S
first time, you’ll most likely need your 8-letter password that you received in the mail. If you have prob-
Bucknell offers faculty three tools for working with
lems logging in to Blackboard, you can use the
digital images: Insight, ARTstor, and ImageDB.
“Forgot your password?” link at the bottom of the
login form to change your Blackboard password to
Insight is a digital object collection, management,
whatever you want it to be. (This will NOT affect your
and presentation tool developed by Luna Imaging,
file services or email passwords.)
Inc. Collections within Insight are available to the
entire Bucknell community or can be shared with the
world. Images can be saved into groups, down-
VIDEO
loaded to individual computers, exported to
ITEC can assist faculty with video production, edit-
PowerPoint, or displayed through Insight’s own pres-
ing, and delivery. Faculty use video in a variety of
entation tools. Insight is best used for managing
ways: introducing material, reviewing concepts, cre-
large collections of images to be shared with stu-
ating in-class exercises or homework assignments,
dents or used by colleagues – either at Bucknell or at
evaluating students, and as student projects.
other institutions. Several collections – created at
Bucknell as well as from other institutions -- are cur-
ITEC provides beginning instruction in video editing.
rently available. Some collections include:
We will also consult with you on your video projects.
- Allentown Art Museum
Video cameras are available for checkout, and edit-
- AMICA – Art Museum Images
ing software is available in various locations around
- Archive of Early American Images from the John
campus, including the video editing suite in the
Carter Brown Library
Library Courtyard. Video files can be posted and
- Bucknell University History (Collection created at
viewed as movies on the Web, within Blackboard,
Bucknell.)
from our streaming server, on a CD, or on a DVD.
- Catena Digital Archive of Historic Gardens and
Landscapes
- Construction Collection (Collection created at
AUDIO
Bucknell.)
- Hoover Institution Poster Collection
ITEC can help faculty members create podcasts
- Humanities Digital Image Collection (Collection
(audio broadcasts) of course materials for electronic
created at Bucknell.)
delivery, including iPods and other mp3 devices.
- Japanese Historical Maps
- Maps of Africa
- MOAC – Museums and Online Archive of
LEARNING OBJECTS
California
A learning object is any digital resource that can be
- National Palace in Taipei
reused to support learning. ITEC staff welcomes the
- Pennsylvania Covered Bridges (Collection created
opportunity to work with faculty to create a wide
at Bucknell.)
variety of learning objects, including animations,
- Political Americana Collection
simulations, quizzes, tutorials, collections, presenta-
- Rutgers Art History Collection
tions, and exercises. We use various types of soft-
- Samek Art Gallery Digital Image Collection
ware to create and to deliver these materials to your
(Collection created at Bucknell.)
students. Come see us with your ideas, and we’ll
- Stanford Geological Survey
22
E L E C T R O N I C P O RT F O L I O S
Collections are being added on a regular basis. See
the ISR > Digital Collections web site for details
ePortfolios have a wide variety of applications,
about the collections.
including evaluating student work and creating
ARTstor is an online collection of hundreds of thou-
teaching and scholarly portfolios. Consult with ITEC
sands of digital images related to art, art history,
for ways to use ePortfolios and for suggestions on
architecture, history, etc. ISR has licensed a sub-
getting started.
scription to ARTstor. Faculty are able to use images
from ARTstor (along with the associated data for
CLICKERS
those images) for teaching and research purposes. A
second component of ARTstor, the Offline Viewer,
Clickers or personal response device, collects and
allows faculty to uses high-resolution images in
records student responses to questions during class.
classroom presentations. The Offline Viewer allows
The system allows for active participation of the stu-
users to create customized slide shows incorporating
dents and provides immediate feedback to the
personal images alongside of ARTstor content.
instructor. ITEC has a limited supply of clickers to lend
Another tool ISR provides for faculty is ImageDB, a
to faculty for trial use; you are able to order clickers
web-based application used to organize and access
for your students by placing the request on your
personal collections of digital images. ImageDB is
Instructional Materials Request for the Bookstore.
highly flexible and can be adapted for specialized
uses such as creating field names and data in foreign
languages. Faculty are able to upload images and
data to their collections on their own. Users can
search for images based on criteria that you specify
or browse through web-based “slides shows” that
collection owners can create.
ITEC is happy to consult with faculty to determine
which software option will best suit their needs.
S O C I A L S O F T WA R E
Social software is a class of software used to support
communications, interactions, and group projects.
Examples include journals (weblogs or blogs), group
project tools (Wikis), discussion boards and listservs,
and instant messaging. ITEC is continually looking for
ways that faculty can use social software in the classroom. We will happily demonstrate and answer questions about social software and help you explore ways
to integrate these tools into your courses. We currently
have journal (blog), collaborative editing (Wiki), and
discussion board capabilities in Blackboard.
23
EXERCISES AND DRILLS
Delivery of media equipment for class use
When faculty or staff request occasional media
ITEC supports two products that allow faculty to fill
equipment and for classroom presentations in rooms
out a form that generates web-based completion,
that do not have the equipment, and when there is
flash card, and matching exercises: The Makers and
not a room available with the needed equipment, the
StudyMate. Bring your exercise materials to ITEC,
Learning Spaces team will deliver and set up the
and we will help you get started.
equipment providing what is necessary is available.
We respectfully request one week’s notice.
W I D E F O R M AT C O L O R P R I N T I N G
Event service
ITEC has a 36" wide color inkjet printer available to
We work closely with the RICS (Reservation,
faculty and their students who are exhibiting their
Information and Conference Services x73167) office
research findings at conferences or on campus.
and others to make sure the computing and media
Please read a copy of the tip sheet for details on
needs for non-academic events enjoy the same high
poster preparation and submission. There is a charge
standards that we set for our academic programs.
of $15 per poster.
CAC-Labs Request Consultation
We provide consultation to departments working on
P H O T O G R A P H I C C O N S U LTAT I O N
Laboratory Computing Equipment Request forms.
(CAC-Labs requests)
Photographic consultation is available for faculty
research or classroom activities.
Computer labs and classroom installations
If you have a problem with any equipment or software
installation in a lab or classroom, please let us know.
Learning Spaces
Software installation and maintenance
The Learning Spaces team provides media and com-
We install and maintain the software in computer
puting solutions for the learning spaces across cam-
labs and classrooms. Please request that a case be
pus, including all classrooms and computer labs.
initiated for specific classroom or lab software installation. We respectfully request two weeks notice, and
Learning Spaces staff can be contacted by emailing
software submitted via CD-ROM with a copy of
isr-learn@bucknell.edu or calling x7-7733. Below is
license agreement.
information regarding the services we offer.
Classroom emergencies
Videotaping services
Technology help is dispatched in real time exclusive-
We require two weeks notice. Confirmation of taping
ly for emergencies while class is in session. Make
will occur when an available videographer has been
sure you call x7-3435 for fastest service.
assigned. As there are a limited number of videographers, we are also prepared to train a member of
Lab/classroom walkthrough
your class or TA and provide the equipment on a
Please call and request that a case be initiated for a
check-out basis.
walk-through with a member of the Learning Spaces
team in the lab or classroom that you will be teach-
Teleconference and satellite programming services
ing in. This will give you an opportunity to become
We respectfully request two weeks notice.
acquainted with the technology available and how
Video and audio duplication
to control the technology components, lighting
For an average size duplication job, we require two
controls etc.
weeks turn-around time. If a job is special (large or
24
Copyright
unusual format), more time may be required. NOTE:
If material is copyrighted, clearance from the company must be obtained by requestor for permission to
With the evolution of computing and digital technology,
copy the media.
copyright law has become a major issue for colleges
and universities. Students, faculty, and staff of aca-
Computer laboratory reservations
demic institutions such as Bucknell are given certain
Computer lab reservations for academic programs
rights when using copyrighted material for educational
should be requested through the Calendar and
purposes. It is important for you to be familiar with
Scheduling office x7-1116. Should our assistance be
these rights and understand what you can and cannot
required, Calendar and Scheduling will contact us.
do with copyrighted material at Bucknell.
Film showings
We can support 16mm film showings. If your title is
WHAT MATERIAL IS COPYRIGHTED?
available on DVD or VHS, we recommend one of
According to the U.S. Copyright Office, “original
these formats. If these formats are not available, we
works of authorship including literary, dramatic,
may relocate your class to a location where the
musical, and artistic works, such as poetry, novels,
16mm equipment is available.
movies, songs, computer software, and architecture”
are copyrighted. This means that anything that has
Lab software requests less than $1,000
been written, recorded, performed, or displayed is
Note: This is software for instructional facilities only,
owned by someone. A work is copyrighted from the
and the $1000.00 must meet the need for the entire
moment it is produced — there is no need to have
facility required.
any paperwork on file with any agency. So, if you
have a personal website, it is protected under copy-
Plan, request, and install new Learning Spaces
right law. No one else can use the original material
The Learning Spaces team inventories all computing
on your site without your permission.
and media equipment. When appropriate, the Learning
Spaces team will help other departments write these
FAIR USE OF COPYRIGHTED MATERIAL
requests. We also work with the Instructional Facilities
U.S. Copyright law permits certain academic use of
Committee and Facilities on classroom renovation and
copyrighted material through a principle called “fair
new and renovated buildings.
use.” Fair use can be difficult to determine. However,
if you are using a small portion of a copyrighted item
exclusively for non-commercial, academic work and
Appropriate Usage
Policy
do not try to pass it off as your own work, fair use
The purpose of this policy is to promote the use of
C O P Y R I G H T FA Q S F O R FA C U LT Y
should apply.
Bucknell’s computing resources in an efficient, ethi-
1. Why do I have to concern myself with copyright
cal and lawful manner. By using University comput-
law since I’m using materials for educational
ing facilities, resources, and accounts, users agree to
purposes?
the guidelines contained within the Bucknell
Appropriate Usage Policy. Most of these guidelines
All educational use is not automatically legal
follow the general rules of common sense and com-
under the fair use guidelines of U.S. copyright
mon courtesy. The full text of the AUP can be found
law. There are four factors that must be assessed
online by clicking Policies and Guidelines >
for each copyrighted work to determine if your
Appropriate Usage Policy from the ISR website.
use is fair use. See the four factors listed below
for details.
25
2. How much information can I use from a
3. May I use charts, graphs and other pages from
copyrighted work without getting permission?
the course textbook in my PowerPoint presentation for lectures?
The following figures are based on the “Agreement on Guidelines for Classroom Copying in
If you are using the material once (only for one
Not-For-Profit Educational Institutions With
course, for one semester) and you are not using
Respect to Books and Periodicals.” These are the
more than 10% of the publication, you may incor-
so-called “Fair Use Guidelines” which have been
porate a scanned image into your presentation.
generally accepted by the educational and publishing communities even though they do not
If you want to use the material in presentations on
have the force of law:
a repeated basis, seek permission from the publisher of the textbook. Publishers frequently are willing
• Prose:
to let educators use their materials, but you legal-
From any publication: one complete article,
ly must seek permission before using copyrighted
story or essay of less than 2,500 words OR
materials in class in this manner.
An excerpt from any prose work of not more
than 1,000 words or 10% of the work, which-
4. Can I rent a video from the local video store and
ever is less, and not less than 500 words
show it in my class?
• Illustration:
If you are using the video for instructional purposes
One picture, chart, graph, diagram, drawing,
during a regularly-scheduled class period, you may
or cartoon per book or per periodical issue.
use the video. However, you may only show the
video once. For additional showings, you must
receive permission from the copyright holder.
26
5. Can I check out a video from the library and show
8. May I use excerpts from an anthology or from
it at an event other than my class?
various works and authors to create a compilation
of readings for my course?
Not unless the library has purchased the video
with public performance rights. Check with the
No. It is a violation of the fair use guidelines.
library to see if the video you want to use is
In order to copy or create an anthology or course
available for public showing.
pack, it is necessary to obtain the publisher’s
permission for each item.
6. I’m teaching the same course next semester. May
9. I can’t find a book I’d like to assign to my stu-
I leave my photocopied materials on reserve for a
second semester?
dents. May I photocopy the entire book?
No. In order to use materials for a second semes-
If an extensive marketplace search has been
ter, you need to first receive permission from the
conducted and it has been determined that the
publisher/copyright holder.
book cannot be purchased at a reasonable price
and within a reasonable time period, the entire
book may be photocopied. You must search
7. Is there anything that can be freely shared and
put on reserve without obtaining permission from
commonly-known U.S. trade sources and, if that
the copyright holder?
fails, an attempt must be made to obtain the
copyright owner’s permission. As a last resort, if
Any item in the public domain may be used with-
all of these methods fail, you may photocopy and
out obtaining permission. For example, anything
distribute the book to your students.
published by the U.S. government, unless stated
10. What is an open access journal?
otherwise, is in the public domain and may be
freely used. Also, many journals include a state-
An open access journal is one that does not
ment that will let you place an article on reserve
charge readers or institutions for access. These
for academic purposes.
journals are online, free of most copyright
restrictions, and can be distributed freely.
27
11. I have written an article which was published.
15. Are images protected under copyright law?
Can I place a copy of it on my web page?
Yes. Copyright law protects an “original work of
Generally, no, unless you have retained that right
authorship” which includes “pictorial, graphic,
when you signed your publication agreement.
and sculptural works.” This covers any and all
Once the article is published the copyright trans-
images in any format, including digital images.
fers to the publisher and all copyright guidelines
apply. You would need to receive permission from
16. I’d like to show slides or digital images in class that
the publisher to place it on your web page.
come from my students’ textbook. May I scan/make
Check the language of the publisher’s contract
slides of all of the images in our textbook?
before you sign it. You may be able to negotiate
with the publisher for permission in advance.
No. The amount of images from a book, whether
or not they are available for purchase, and
12. Can I copy a worksheet or test from a published
whether or not you intend to use the images in
source to use in class?
future semesters are all factors. If you would like
to use a large number of images from a given
No. These are “consumable” items and require
source, contact a librarian to see if those images
permission from the copyright holder. Consum-
are available for purchase.
ables of this nature are usually available for pur17. As an assignment, my students are building web
chase — either as an instructor’s pack or as a
pages for non-profit organizations as a service
student workbook.
learning project. Are there any special copyright
13. Do copyright laws apply to items found on the web?
laws I should be aware of?
All materials — even those that are unpublished,
Yes. Service learning projects generally do not
do not contain the © copyright symbol, or are
fall under educational copyright protection. Web
freely available on the Internet — are covered by
sites that are built for organizations and published
copyright law. To use anything found on the
on their web sites need to abide by full copyright
Internet, you need to follow the same procedures
guidelines. Make sure your students do not use
to obtain permission from the copyright owner as
images or text from Internet sources that could
you would if you were trying to use the material
potentially make the organizations liable for
in printed format.
breach of copyright law that occurred without
their knowledge.
14. Can I print or download information from
18. How do I cite an article or image I found on a
the web without violating copyright laws?
web site?
Generally, you may download and print a single
copy for your own personal, non-profit use.
Most of the standard citation formats include
However, you do not have permission to make
information about citing electronic sources — web
copies, include the resource in an article or book
sites, articles on the Internet, and articles down-
you are submitting for publication, or distribute
loaded from electronic databases. The ISR web
the work to your students. The same copyright
site has short guides to various citation formats.
laws apply to materials found the Internet.
For more information, ask a librarian.
28
F O U R FA C T O R S F O R
D E T E R M I N I N G FA I R U S E
• The less you take the more likely your use will
be covered under fair use. However, if you take
the “heart” of the work, the copying will not be
1. The purpose and character of the use, including
considered fair use.
whether such use is of a commercial nature or is for
nonprofit educational purposes
4. The effect of the use upon the potential market
• Fair Use favors educational use over commercial
for or value of the copyrighted work
use. It also favors uses that are “transformative”
• If your use of copyrighted material is in an
and not merely reproductions. For example,
area where the purchase of an original should have
quotes from a book or article that are used in a
occurred, then you are probably in violation of fair
paper for commentary and critique are covered
use. The “effect” is closely linked with “purpose.” If
under Fair Use.
your purpose is research or scholarship there is
probably little market effect. Reproductions of soft-
2. The nature of the copyrighted work
ware and videotapes, no matter what their use, will
• Nonfiction is generally favored over fiction.
probably have adverse effects on potential markets
Printed works are generally favored over audio-
for those works.
visual material. Fair use of a commercial work that
is produced for the educational market is usual-
While copyright law is complex, intellectual property
ly not covered under the guidelines. A consum-
violations are serious. You, your students, ISR, and
able workbook that is copied for class use will
Bucknell University are all responsible for appropriate
not be favored under fair use.
usage of copyrighted materials. Bucknell adheres to
all U.S. copyright laws. For more information, visit
3. The amount and substantiality of the portion used
the ISR website or contact the ISR office at x7-1557
in relation to the copyrighted work as a whole
if you have specific questions.
29
30
Appendix A
ASK ISR — TOP 12 MOST POPULAR QUESTIONS
Ask ISR is our knowledge base of over 1400 articles It’s a great first place to look for
answers to your library or technology questions. To search ASK ISR, just use the
search box at the top of the ISR website, or choose ASK ISR from the quick links on
the ISr website.
Here are popular questions for faculty and staff. Just insert the question below or the
key words.
How do I access Bucknell resources off-campus?
How do I access my network space?
How do I get help in incorporating new technology into the classroom?
How do I get classroom technology help?
How do I order new books for the library?
How do I set up a networked printer?
How do I order equipment for my classroom?
How do I add something to my ERes page?
How do I add or remove channels in myBucknell?
How do I find out who is my Library Liaison?
How do I find out who is my ISR Technology Representative?
How do I schedule a library research session for my class?
How do I know if my computer is backing up?What types of files
are being backed up?
How do I schedule technology training for my class?
How do I get help with my office computer?
How do I find information about copyright compliance?
How can I get one-on-one help using my computer
31
Appendix B
KEY NETWORK SETTINGS
E-mail or return address
username@bucknell.edu, where username
is several initials followed by a three-digit
number
Mail server type
POP3 or IMAP
Incoming mail server
mail.bucknell.edu
Outgoing mail (SMTP) server
smtp.bucknell.edu
(works only on the Bucknell network)
Ldap host (Find People)
In the “Searchbase” field
ou = people
dc = bucknell
cc = edu
server = ldap.bucknell.edu
(only accessible on campus)
FTP to NetSpace
ftp.netspace.bucknell.edu
Sun/UNIX server
unix.bucknell.edu
Other Engineering Sun/UNIX servers
spectrum.eg.bucknell.edu
pollux.eg.bucknell.edu
castor.eg.bucknell.edu
hera.eg.bucknell.edu
zeus.eg.bucknell.edu
linuxcomp1.eg.bucknell.edu
linuxcomp1.eg.bucknell.edu
linuxcomp1.eg.bucknell.edu
32
Appendix C
CAMPUS COMPUTER LABS
Teaching Facilities
Open-Access Labs
Art 212 (Mac)
Larison 127 (Windows)
Bertrand Library 012 (Windows)
Rooke 10 (Windows)
Breakiron 164 (Linux)
Roser 30 (Windows and Mac)
Dana 221 (Windows)
Smith 111 (Windows and Mac)
Dana 132 (Windows)
Bertrand Library 1st Floor (Windows/Mac)
Dana 213 (Linux)
Langone 015 – CyberCafé Bison (Windows)
Dana 214 (Windows)
Dana Lobby (Windows)
Dana 325 (Windows)
O’Leary 202 (Mac and Windows)
Rook 9 (Windows)
Rook 17 (Windows)
Taylor 203 (Windows) open 24 hours
33
Information Services and Resources
Bucknell University
Lewisburg, Pennsylvania 17837
www.bucknell.edu/isr