Williams Machinery
Based in British Columbia, Williams Machinery is over 100 years old and
is part of the Wesgroup Equipment family of companies. We are a wellestablished and growing equipment dealer with an extensive range of
products and services for various industries including: material handling,
construction, forestry, agriculture and much more. We sell and service
high quality equipment such as Linde, Clark, Doosan, Bobcat and
Konecranes.
We appreciate and recognize the talent and efforts of our amazing employees. As our company grows, we are on the
lookout for talented people. We value honesty, integrity and trust in our relationships and use co-operation and
communication to achieve excellence and high levels of customer service. We are BC’s Preferred Equipment Dealer!
Our successful customer focused approach has us growing, so come explore the opportunity to grow with us!
DATE: April 2016
POSITION: Assistant Operations
Manager
LOCATION: Surrey
Williams Machinery, BC’s Preferred Equipment Dealer, is a great place to work with a focus on providing exceptional
customer service and operating with excellence within a fast paced team environment.
This is an opportunity for a person with excellent problem solving ability, self-motivation, and above average customer
service skills to join the team at Williams Machinery as an Assistant Operations Manager.
Key Responsibilities:
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Manage the day to day aspects of the following departments; Parts and Rentals.
Develop a highly engaged team through effective recruitment, training, communication, performance management
and recognition activities.
Actively promote and instill a customer focus throughout the departments and in interactions with other
departments
Daily engage customers in dialogue to understand needs, follow up on concerns and issues and thank them for
their business
Excel the customer experience. Obtain and maintain high levels of customer satisfaction in all customer
interactions as evidenced by customer feedback and net promoter scores.
Monitor (technical and other) training requirements of the team and arrange the appropriate training
Drive team productivity to meet and or exceed monthly targets (revenue, inventory mgmt., fleet utilization, etc.)
Understand and effectively manage the key metrics in parts and rentals throughout the year in order to grow
profitability in parts and rentals.
Promote and maintain a safe working environment complying with all health and safety policies, procedures and
legislation
Demonstrates a positive team attitude with drive and determination to achieving results
This position has 9 direct reports and includes union and non-union staff.
Support the Operations Manager in the running of the other departments such as the service admin team, service
team, operator training team, etc.
Other duties as assigned such as facility management, project planning, etc.
Required Knowledge, Skills & Abilities:
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Proven ability in building high performing teams
Ability to deliver consistent, exceptional service to customers and team members
Ability to build relationships in person, via phone and alternate methods of communication
Excellent verbal and written communication skills
Highly motivated, self-starter, enthusiastic and well organized
Strong problem solving skills
A proactive autonomous individual able to set own high standards and succeed.
Previous experience and success as a lead, supervisor or manager of a department
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Experience and Education:
2+ years of experience in managing or supervising others
5 + years of experience as a member of a parts or rentals team/organization
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Industry experience is required
Experience managing a unionized workforce is an asset
Post-secondary education in a related discipline
In our day to day interactions we are guided by our values and quest to be BC’s Preferred Equipment Dealer. If you love
dealing with customers, are self-motivated and want to be part of a winning team, we would love to hear from you. We
offer a competitive compensation and benefits package, which includes a comprehensive extended health and dental plan,
MSP and 3 weeks’ vacation. Other rewards include a recognition program, training opportunities and more.
Please email your resume and a cover letter to careers@williamsmachinery.com quoting the position title of “Assistant
Operations Manager” and your last name in the subject line of the email. Please include your salary expectations in your
cover letter. Due to the volume of applicants, please accept our apologies in advance, as only those candidates shortlisted
will be contacted. We sincerely appreciate your interest in our company. Thank you for exploring career opportunities with
Williams Machinery.