303 A Design Challenge: Designing for a Newly Created Job

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303
A Design
Challenge:
Designing for a
Newly Created Job
Cynthia Renner, Unum
July 23 & 24, 2009
Boston, MA
A Design Challenge: Designing
for a Newly Created Job
Cynthia Renner
Unum Insurance
Presented at the eLearning Guild
Regional Instructional Design Symposium
Boston, July 23 - 24
The Challenges
„
„
„
„
„
New Job – what are tasks, skills
Geographical dispersion
Different assignments
No budget
Time limitations
What we did know
„
„
Title: Field Assistant II
Administrative & technical support for
„
„
„
Sales Manager
Service Manager
Non- exempt: limited training
delivery hours
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 1
July 23 & 24, 2009
Boston, MA
Initial description
„
„
„
„
„
Support Sales Managers
Coordinate meetings, special events
Gather data for daily, weekly, monthly,
customized reports
Manage projects
Manage expenses
Analyze Challenges:
What would you do?
1.
New Job – what are tasks, skills
2.
Geographical dispersion & different
assignments
3.
No budget & time limitations
Analyze Challenges:
What would you do?
„
Groups of 3 or 4
„
Use:
„
„
Our job – FAII or
„
One of your own
How would you address challenges?
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 2
July 23 & 24, 2009
Boston, MA
Analyze Challenges:
Worksheet
„
What do you know about the job?
Analyze Challenges:
Worksheet
„
What are your challenges?
Analyze Challenges:
Worksheet
„
What additional information do you
need to start your design?
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 3
July 23 & 24, 2009
Boston, MA
Analyze Challenges:
Worksheet
„
Who can provide this information?
Analyze Challenges:
Worksheet
„
What time frame requirements?
„
Hiring schedule
„
Evaluation of training
Analyze Challenges:
Worksheet
„
Other issues to be resolved?
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 4
July 23 & 24, 2009
Boston, MA
Analyze: What we did
„
„
„
„
Clarified initial description
Who was doing tasks now
Agreed on time issues
Agreed on approach
Analyze: Who we talked to
„
„
„
Managers who created job
Senior administrative support who
were doing parts of job
Home Office support who were doing
other parts of job
Analyze: What we found out
„
Clarified initial description –frequency
and %
„
More important tasks:
„
Less important tasks:
„
„
„
„
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Reports
Manage expenses
Coordinate meetings, special events
Manage projects
Agreed on a 3-cycle approach
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 5
July 23 & 24, 2009
Boston, MA
Design Challenges
„
37 employees
„
„
„
„
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New hires
Promotions
Different hire dates
Different time zones
Different initial responsibilities
Develop Challenges
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No budget
Tools:
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Intranet
SharePoint
„
„
„
„
„
Document libraries
Discussion boards
Virtual Training – WebEx
Learning Management System (LMS)
WBT
Design/Develop Challenges:
What would you do?
37 employees – different
backgrounds
2. Time flexibility - hire dates, time
zones
3. Different initial responsibilities
1.
„
What tools to use? How?
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 6
July 23 & 24, 2009
Boston, MA
Design/Develop Challenges:
Worksheet
„
What are your challenges?
Design/Develop Challenges:
Worksheet
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What tools can you use?
Design/Develop Challenges:
Worksheet
„
Are there materials that can be repurposed?
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 7
July 23 & 24, 2009
Boston, MA
Design/Develop Challenges:
Worksheet
„
How will training be delivered –
online, classroom, virtual, blended?
Design/Develop Challenges:
Worksheet
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Who can help with development SMEs?
Design/Develop Challenges:
Worksheet
„
Who can help with delivery –
Mentors, facilitators?
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 8
July 23 & 24, 2009
Boston, MA
Design/Develop: What we did
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Set up SharePoint site
LMS
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„
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18 courses – orientation to Company
6 courses – Orientation to Field support
14 courses – specific to FAII
„
„
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Reporting, systems
One Virtual Training – WebEx
WBT – QuicKnowledge & Internal
Design/Develop: What we did
Demos
& Practice
Implement Challenges
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Most of the 37 were hired within a
two-week period
Limited number of Mentors
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 9
July 23 & 24, 2009
Boston, MA
Implement: What we did
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Virtual class
„
„
„
4th week
Recorded
Limited number of Mentors
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„
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Shared mentors
Mentor guides
Priority was those new to the company
Evaluation Challenges:
„
„
Timing of evaluations
Repeat the needs analysis cycle
Evaluation: What we did
„
„
„
6th month survey
Focus group
Other areas emerged as important
„
„
More on reporting
Project management
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 10
July 23 & 24, 2009
Boston, MA
Let’s do it again
„
„
„
Changes in tasks
New reporting systems
More project management
Repeat the cycle
ADDIE
Demos
Practice
ADDIE
Guide
Mentor
Links
Virtual class
ADDIE
Experiential Online
Virtual class
Most recent additions
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3 New courses
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„
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More in depth report analysis
More on reporting systems
Project management interactive practice
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 11
July 23 & 24, 2009
Boston, MA
Be a Project Manager
What I learned
What I’ll do differently
A Design Challenge: Designing for a
Newly Created Job
Presented by
Cynthia Renner
Unum Insurance, Portland, ME
[email protected]
The eLearning Guild
Regional Instructional Design Symposium
Boston, July 23 - 24
Session 303 – A Design Challenge: Designing for a Newly Created Job –
Cynthia Renner, Unum
Page 12
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