Kern High School District • Human Resources Division • 5801 Sundale Avenue • Bakersfield • CA 93309 • (661) 827-3160
JOB DESCRIPTION
IST SUPPORT TECHNICIAN III
DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES
An IST Support Technician III shall take on responsibilities of managing and mastering a broad and complex
spectrum of network and software responsibilities at the site or District level and will, additionally, assume
development responsibilities in researching and implementing cutting edge solutions in the service of District
goals under the direction of central IST staff.
ESSENTIAL FUNCTIONS
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researches and develops new technologies, outside the course of normal duties, which advance the
business and instructional goals of the KHSD
provides assistance to IST Support Technician I & II in the implementation of new and existing
technologies through various methodologies, including, but not limited to: telephone support, remote
administration, and on-site support
develops, implements, and administers training for all IST Technical personnel through group
presentation, development of training manuals, and online collaboration tools
coordinates with District level IST personnel to ensure that District technology standards and
strategic direction are understood and implemented at the site or sites to which the technician is
assigned
performs highly skilled and specialized installations, upgrades, maintenance, and repair of PC
hardware, software, and peripheral devices
installs, upgrades and ensures proper usage of desktop PC software; includes, but is not limited to,
desktop operating systems, AS/400 session emulation, email and groupware, virus protection, and
desktop security software
installs, maintains, and repairs local area network servers; performs server hardware upgrades as
necessary; ensures high availability of server resources for LAN PC users
installs, maintains, upgrades, and repairs computer network software; includes, but is not limited to,
network operating systems, proxy/firewall software, system management software, disk backup
software, virus protection software, terminal server, Internet and Intranet software, and electronic
mail software
performs all network administration duties including server backups, user account setup and
maintenance, network security, and performance monitoring; maintains site access to WAN
resources
designs, installs, and repairs LAN infrastructure, including switches, hubs, and other network
hardware in accordance with District standards; installs and terminates copper and fiber optic
cabling in accordance with District & industry standards
provides technical support for site staff on usage of approved software and hardware and conducts
training on an individual or group basis as needed
advises site staff on the design, selection, and use of computer and network hardware, software, and
peripheral equipment consistent with District standards and strategic direction; these duties may
include an “expert in the field” position on the site Technology Committee
JOB TITLE:
IST SUPPORT TECHNICIAN III (CONT’D)
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programs, maintains, and repairs site PBX and other related telecommunications equipment
including user stations and switchboard equipment; installs cabling for new devices and maintains
cabling plant cross connects and terminations
programs, maintains, and repairs site signal and intercommunication equipment, including bells, PA,
scoreboards and controllers, and MATV/CCTV systems
maintains, repairs, and/or contracts repairs for a variety of audio/visual and miscellaneous electronic
equipment, including VCRs, TVs, overhead projectors and video cameras
maintains and repairs theater lighting and audio systems
prepares cost estimates for repairs; requisitions supplies and repair parts
coordinates the contracting of required repair services with outside repair shops/vendors ensuring the
appropriate involvement of District IST & M&O personnel
prepares technical reports and correspondence
attends District technical meetings, attends District-provided training sessions, reads District IST
communications to ensure continuing conformity with evolving District standards incorporated within one or more of the previously mentioned essential functions of this job
description are the following essential physical requirements. The applicable number from the chart
below best indicates what percentage of time is spent on each of the following essential physical
requirements. The categories refer to the overall requirements on an annual basis.
PHYSICAL REQUIREMENTS
1. Seldom = Less than 25 %
2. Occasional = 26 to 50 %
4 a.
4 b.
4 c.
4 d.
4 e.
4 f.
3 g.
3 h.
4 i.
3. Often = 51 to 75 %
4. Very Frequent = 76 % & above
Ability to sit for extended periods of time.
Ability to stand for extended periods of time.
Ability to see for the purpose of reading laws and codes, rules and policies and other printed
matter.
Ability to hear and understand speech at normal levels.
Ability to communicate so others will be able to clearly understand a normal conversation.
Ability to bend and twist, sit, stoop, kneel, push, pull, and crawl.
Ability to lift 75 lbs.
Ability to carry 75 lbs.
Ability to reach in all directions.
REASONABLE ACCOMMODATION
The District will comply with all legal requirements relating to reasonable accommodation for employees and
job applicants.
EMPLOYMENT STANDARDS
POSSESSION OF:
 a valid Class III California Driver's License
JOB TITLE:
IST SUPPORT TECHNICIAN III (CONT’D)
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KNOWLEDGE OF:
 current generation of micro-computers
 electronic methods and practices including safety precautions used in the maintenance and repair of
electronic equipment
SKILL TO:
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use and operate a variety of tools and electronic testing/diagnostic equipment
quickly identify, diagnose, and effect repairs to electronic equipment and systems
prepare accurate work estimate and equipment specifications
communicate effectively in both oral and written forms
prepare technical reports and correspondence
establish and maintain effective work relationships with those contacted in the performance of
required duties
EXPERIENCE
Two years experience in the installation, repair and maintenance of micro-computer systems and two years of
experience in micro-computer network design, hardware, software, and cabling systems; one year of experience
in all KHSD technologies. Any combination of training and/or experience that would provide the desired
knowledge and skill may be acceptable. Experience with Microsoft Windows NT/Windows 2000 and
BackOffice products highly desirable.
EDUCATION
Equivalent to completion of twelfth grade, preferably supplemented by job-related college level or technical
school courses.
{Job Description - Created 08/01–ADA added}
[Job Desc. Revised 10/03]