Media Kit
We transform the way
organizations manage their
most important asset
- their people.
Media Kit
Content
iSolved Media Kit
Company Overview
4
Executive Bios
5
Case Studies
7
Testimonials
8
Research
9
Published Articles
13
Advertising
15
Events
16
Memberships
17
Media Contacts
18
3
As the leading provider of human capital management
(HCM) solutions, Infinisource’s technology, iSolved,
transforms the way businesses manage their most important
asset – their people.
iSolved is cutting-edge HCM technology designed for small to mid-sized employers to manage everything from
processing time and attendance and payroll to administering benefits and human resources.
Infinisource’s solutions and services have proven
successful to customers nationwide, with over 1.7 million
employees committed to the iSolved technology.
Business from all industries, including manufacturing,
construction, agriculture, health care, banking,
hospitality, education and government, have found
the iSolved solution helps them manage the entire
employee lifecycle.
Infinisource was founded in 1986 and is headquartered
in Charlotte, North Carolina, with division offices in
Coldwater, Michigan, and Sandy, Utah, and satellite
offices nationwide. As a nationally recognized leader
of Human Capital Management technology solutions,
Infinisource was recently named to the 2014 Inc. 5000
list of fastest-growing companies.
PRODUCTS & SERVICES
Payroll
Processing
Tax & Regulatory
Compliance
Fast facts
•
•
•
•
26+ years experience
SSAE 16
400+ employees
Headquartered in North Carolina
Memberships
Infinisource, Inc. is a proud member
of the following professional
organizations:
• American Payroll Association
• IPPA (Intl. Payroll Providers
Assoc.)
• The Payroll Group
• SHRM
• Bellevue Chamber of Commerce
• Better Business Bureau
• Charlotte Chamber of Commerce
• Idaho Chamber of Commerce
• Inc. 5000
• ITLMA (Independent Time & Labor
Management Association)
• Salt Lake City Chamber of
Commerce
• Seattle Chamber of Commerce
• Utah Better Business Bureau
Benefits
Administration
Time and
Labor
Human Resources
Management
iSolved Network
Infinisource has built a full Network around our iSolved technology, arming
elite, high growth service bureaus with the game changing HCM solution
customers are demanding, while leaving the bureau to provide the local
service customers crave.
The iSolved Network is comprised of elite service bureaus who offer their
customers the iSolved platform coupled with their local, exceptional service
for a unique customer experience not found from any other solution in the
HCM marketplace.
Infinisource has been a great partner. I have used their services for over 7
years with all my top clients. Their knowledge and expertise is outstanding.
I always feel at ease knowing that my clients have Infinisource as a resource to
ask all their questions.
- USI Insurance
Infinisource has been a wonderful partner and our relationship has been wonderful!
The staff is very knowledgeable, professional, courteous, and a pleasure to work
with. The transition to Infinisource was seamless and easy. Thank you for
making my job a little easier!
-WVU Healthcare
copyright 2015
Media Kit
EXECUTIVE
BIOS
Dave Dawson
Jody Oliver
Chief Executive Officer
President and Chief Operating Officer
Dave Dawson joined Infinisource as CEO and Board
Member in January of 2014. Dave is also the current
Vice Chairman of Iron Data Transportation, the industry
leader in enterprise logistics data solutions.
Jody Oliver joined Infinisource in January 2014 as
President and Chief Operating Officer (COO). In this
capacity, he is responsible for completely transforming
all software implementation services and customer
support operations to achieve high-quality, consistent
execution across our Human Capital Management
portfolio of solutions for over 30,000 customers in
North America.
Prior to joining Infinisource, Dave was the CEO of
AssetNation a Spire Capital Partners’ investment where
he successfully built AssetNation into the surplus
industry’s eCommerce leader. Dave led the sale of the
AssetNation to industry giant Ritchie Bros. (NYSE:
mediaA) in May 2012.
During his career Dave has also worked for Dell
Computers, where he was responsible for inbound
supply chain strategy, supply chain services and a
global sourcing organization that managed $45 billion
in online commerce. Prior to his Dell experience, he
was Ariba’s Vice President of Global Sourcing Services
where he led supply chain teams in Asia, Europe and
the Americas.
A former Lieutenant Commander in the US Navy
and technical engineer, Dave is an accomplished
international executive with more than 25 years of
senior leadership experience in a variety of global
organizations including a number of roles with leading
private equity firms.
Dave’s educational experience is as robust as his work
career. He received an MBA from William & Mary, an
MSEE from the Naval Postgraduate School and a BSCS
from the US Naval Academy.
He places specific emphasis on achieving operational
excellence through rigorous training of personnel,
detailed process adherence and a philosophy of
continuous improvement.
Prior to joining Infinisource, Jody held various executive
and director level positions in operations at SAP and
Ariba. Prior to joining Ariba, Jody was a United States
Naval Officer. He completed 12 years of active duty and
eight years of reserve duty, retiring in 2011 at the rank
of Commander.
Jody is a seasoned executive experienced in building
operations and commercial organizations from the
ground up and transforming existing operating
models for inefficient organizations. He has significant
experience in SaaS-based technology implementation
in the procurement, supply chain, strategic sourcing
and human capital management areas across multiple
industries.
Jody received his bachelor’s degree in Business
Administration from Villanova University and holds a
master’s degree in Operations Research from the Naval
Postgraduate School in Monterey, California.
Continued on next page
iSolved Media Kit
5
Justin Raniszeski
Todd LaFever
Chief Sales Officer
President of Employer Services & Technology at
Infinisource
Justin joined Infinisource in 2012 as the Benefits
Administration Sales Executive. Under his leadership,
sales of Benefit Administration products increased by
47%, while sales of Infinisource’s iSolved HCM product,
through key benefit broker relationships, achieved
dramatic growth.
Currently, Justin serves as Chief Sales Officer,
responsible for the commercial and business
development activities of the company. Justin leads
the Human Capital Management (HCM) sales team
and relationship managers and oversees the recently
launched iSolved Network distribution channel. The
iSolved Network is an elite membership program that
enables high-growth payroll service providers to offer
a cloud-based human capital management solution to
their clients.
Justin is an experienced growth executive with expert
proficiency in sales, new business development,
product development, managing client relationships
and executing strategic initiatives.
Prior to joining Infinisource, Justin spent nine years
at Bank of America, where he served as a senior vice
president and business unit executive for the bank’s
benefit solutions division. In this role, Justin was
responsible for all aspects of the health care account
business unit, including new business development,
product marketing/development, sales and service
operations. Justin directed a team charged with the
distribution and operation of the bank’s benefit related
products, including Health Savings Accounts, Flexible
Spending Accounts and Health Reimbursement
Arrangements. This startup business grew to $30M in
annual revenues in four years, distributing its products
to large national health care payers, enterprise and
middle market commercial customers, consumers and
small businesses.
Previously, he worked for six years as a financial services
management consultant at Accenture, executing
strategic consulting engagements designed to improve
the business performance of his clients. Justin spent
time in various industries, including health care,
property and casualty and banking, developing and
delivering strategic improvements in each segment.
Justin holds two degrees from the University of
North Carolina at Chapel Hill, including a business
degree from Kenan-Flagler Business School and a
Communications degree.
Todd LaFever joined in 2011 when Infinisource
purchased America OnShore, where he was a founding
partner and CEO. In his current position, Todd is
instrumental in the development and continuing
enhancements to iSolved, Infinisource’s human capital
management solution.
Todd has a rich and lengthy career experience in
product development, process improvement, enterprise
software and Software as a Service (SaaS).
Todd is seasoned executive with extensive experience
in planning, developing and implementing innovative
solutions that address even the most complex business
issues.
Trish Stromberg
Senior Vice President of Marketing
Trish Stromberg joined Infinisource in 2012 and leads
the marketing team in providing brand positioning,
demand generation and strategy for the organization.
With over 18 years of experience in the industry, she
has extensive experience in all aspects of marketing,
including content, search engine, social and event
marketing.
She has developed successful product and service
launches, as well as re-branding campaigns and has
effectively helped organizations drive growth and
market share.
Previously, she directed marketing activities Apollo
Radio and Jones Waldo Holbrook and McDonough.
She has managed the development of brand identities,
mission statements, product positioning, competitive
intelligence efforts and go-to-market strategies.
She directed the design and strategy of numerous
corporate websites that drove lead generation activity,
customer engagement and loyalty.
She has served on the Board of Directors for the Make
a Wish Foundation of Utah and is active in several
marketing communities.
Trish holds a Bachelor of Science degree (summa cum
laude) in Marketing Communications from Weber State
University.
Media Kit
CASE
STUDIES
Shield Security
Charlotte Athletic Club
Industry: Other
Location: Venice, Florida
Employees: 50
Industry: Other
Location: Charlotte, NC
Employees: 50
Focus: Workforce Management
Focus: Workforce Management
Established in 1993, Shield Security has quickly become
the preferred choice for affordable, high quality private
security from Tampa to Fort Meyers, FL. In addition
to serving private homes and commercial properties,
Shield Security is called on to provide security for
major events such as the Tampa Bay Rays’ Challenge.
Shield Security now has 150 employees, and like its
entire industry - which is expected to grow 17 percent in the next four years - they are managing rapid
growth. Since 2011, the company has benefitted from
Infinisource’s payroll services. Shield Security, however,
needed more options for greater control of payroll and
HR processes as well as more comprehensive functionality, such as self-service, so they could focus on the
business at hand - keeping their clients safe.
Charlotte Athletic Club is the city’s premier fitness
center, providing 1,300 members and guests with tools
to maximize their health and wellness and achieve personal goals. It offers personal training, group exercise,
massage therapy, golf and nutrition programs. Located
in the heart of Uptown, the club was formed in 2008
and employs 50 people, catering to corporate, financial
and other center city workers seven days a week.
iSolved Media Kit
7
TESTIMONIALS
“Infinisource developed and
provided training to our staff to
bring us up to speed on our new
services. We didn’t have to do
anything in house, making the
change very easy on us.”
“Infinisource is able to develop
features and marketing materials
faster than we would be able to
do. With the major compliance
changes that we are seeing going
into next year, it probably would
have taken us nine months to get
new materials together and to
make sure that our customers fully
understand everything.”
“With new regulations, like the
Affordable Care Act, we would
have a difficult time keeping up
compliance and educating our
customers about the new changes
all on our own.”
“The system we had in place was
really good as long as you only
wanted to process paychecks. But
that is no longer our reality.”
“Our customers are expecting
more from us. Changing systems
was no longer optional.”
“We believe that the future of
our business is in providing greater
HCM functionality. When we spoke
to Infinisource we realized that
we shared the same vision, which
was important for us in choosing a
partnership.”
“With the iSolved Network we
get the best of both worlds. We
can compete with the national
firms in features but still provide
the level of service that our
customers are used to.”
“With our system, we were falling
behind competitively. Our system
was processing errors when the
volume was too high or we tried
new integrations.”
Media Kit
RESEARCH
Document P31
February 2015
RESEARCH NOTE
ANATOMY OF A DECISION:
INFINISOURCE ISOLVED NETWORK
T H E B O T T O M L IN E
In the payroll services market, regional actors are being pressured by changing legal
regulations and customer expectations for more robust services. The Infinisource iSolved
Network allows regional payroll service providers to remain competitive by providing
resources to the member base, enabling them to keep ahead of evolving market demands.
In looking at Infinisource iSolved Network members, Nucleus found that they chose to
partner with Infinisource because of its stability, breadth of functionality, and member
support.
ANALYST:
Brent
SKINNER
Infinisource was founded in 1986 as COBRA Compliance Systems. At that time, the
company delivered COBRA and fringe benefit services. Infinisource continues to provide
these, but has since built out its solutions as part of an objective to transform itself into a
full-suite provider of human capital management (HCM) technology. In the spring of
2013, Infinisource announced iSolved as a native-to-the-cloud HCM solution for smalland mid-size companies.
The iSolved platform is available in two ways:
ƒ
Directly from Infinisource
ƒ
Through the company’s iSolved Network, a membership-based access for
regional payroll service providers that use the iSolved platform
Between the two delivery methods, more than 25,000 employers are committed to the
iSolved HCM technology. Supporting payroll, human resources, benefits enrollment, and
attendance, iSolved facilitates users’ ability to keep pace with regulatory change.
Infinisource is selective about the firms it accepts into its network, which helps regional
payroll service providers compete with national firms: The company looks to extend its
network of payroll service providers to more partners. The exclusivity of the iSolved
Network enables Infinisource to maintain support for partners, control growth, and protect
its product and brand.
iSolved Media Kit
9
February 2015
Document P31
WH Y IN F IN IS O U RC E
Managing employees has become a more difficult challenge, as legal requirements have
changed dramatically and will continue to change because of the implementation of the
Affordable Care Act. The new requirements have broad implications for HR management.
Helping clients navigate the changing landscape is more difficult for regional payroll
service organizations as they have fewer resources to develop processes and feature
updates, and content-rich educational materials. The iSolved Network allows regional
payroll service providers to offer robust HCM packages while maintaining their customer
service advantage. In its analysis of Infinisource members, Nucleus identified three main
reasons why they had selected the iSolved Network over competing solutions.
STABILITY
Nucleus found that the need for a more modern and stable application was a driving
factor in partnering with Infinisource. The partners which Nucleus analyzed had aging
systems that were largely single-purpose solutions. Due to the previous systems’ age and
inadaptability, stability became an increasingly prevalent issue. Partners had experienced
losses due to system failures and downtime. It was critical to stop these failures.
Customers said:
ƒ
“With our system, we were falling behind competitively. Our system was processing
errors when the volume was too high or we tried new integrations.”
ƒ
“We were using two systems to keep up, but it was just too cumbersome and wasn’t
scalable.”
ƒ
“Our customers interact with our platform through our Website, so when our system
would go down, it looked badly on us.”
Older, on-premise solutions require continual maintenance and modification to keep up
with evolving client demands. Issues of stability not only create waste in productivity and
resources but are often visible by the client and threatened customer confidence.
BREADTH OF FUNCTIONALITY
Functionality is a driving factor in choosing iSolved technology. Nucleus found that
payroll providers need robust features and functionality to accommodate increasing
customer demands; clients now expect real-time data processing, reporting, and benefits
administration services. Many competing solutions are still focused on exclusively offering
payroll support, and those that do provide extended HCM functionality are prohibitively
expensive. Members said:
ƒ
“In the payroll services market, you can’t survive on payroll alone anymore. We needed
to find a way to compete on functionality while still maintaining our competitive edge
in service.”
ƒ
“The system we had in place was really good as long as you only wanted to process
paychecks. But that is no longer our reality.”
© 2015 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited.
Nucleus Research is the leading provider of value-focused technology research and advice.
NucleusResearch.com
Page 2
February 2015
ƒ
Document P31
“Our customers are expecting more from us. Changing systems was no longer
optional.”
ƒ
“We looked at Kronos but decided not to go with it because we felt it wasn’t adapted to
an organization of our size and would have been costly to implement.”
ƒ
“We believe that the future of our business is in providing greater HCM functionality.
When we spoke to Infinisource we realized that we shared the same vision, which was
important for us in choosing a partnership.”
ƒ
“With the iSolved Network we get the best of both worlds. We can compete with the
national firms in features but still provide the level of service that our customers are
used to.
Customers now expect payroll service providers to offer integrated HCM functionality. Inhouse feature development is impossible for many regional actors due to development
time and resource requirements. Competing off-the-shelf solutions lack the back-end
support needed to drive value within regional organizations.
SUPPORT
Infinisource provides its partners with back-end support to help them grow and develop
their businesses regionally. Members noted the quality and extensiveness of support
offered by Infinisource was a differentiator in their choosing of iSolved technology over
competing solutions, and in their decision to join the iSolved Network. Customers said:
ƒ
“Infinisource developed and provided training to our staff to bring us up to speed on our
new services. We didn’t have to do anything in house, making the change very easy on
us.”
ƒ
“Infinisource is able to develop features and marketing materials faster than we would
be able to do. With the major compliance changes that we are seeing going into next
year, it probably would have taken us nine months to get new materials together and to
make sure that our customers fully understand everything.”
ƒ
“With new regulations, like the Affordable Care Act, we would have a difficult time
keeping up compliance and educating our customers about the new changes all on our
own.”
With current market changes, regional actors need support to build out functionality and
keep ahead of regulatory changes. The partners which Nucleus analyzed said the level of
support needed to remain competitive either wasn’t offered by competing solutions or
wasn’t offered at a price which the partners thought was affordable. They believed that
the iSolved Network provided its partners the needed support to keep them ahead of
customer and market demands.
CONC LUS ION
The market for payroll service providers is in a state of flux. Customer demands are
changing to accommodate regulatory requirements. Through their use of other platforms
© 2015 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited.
Nucleus Research is the leading provider of value-focused technology research and advice.
NucleusResearch.com
Page 3
February 2015
Document P31
and services, customers have also become accustomed to high levels of accessibility,
usability, and feature integrations.
For regional firms, the cost of developing new features, improving their user interface, and
helping clients grapple with new regulatory demands is too much to bear all at once.
iSolved technology provides partner members the capacity to stay ahead of changing
demands and enables end users to input information easily through the UI, creating a
single point of entry. iSolved technology’s robust HCM features accommodate new HR
demands, and accessible informational materials help educate clients about the changing
regulatory landscape.
© 2015 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited.
Nucleus Research is the leading provider of value-focused technology research and advice.
NucleusResearch.com
Page 4
Media Kit
PUBLISHED
ARTICLES
The HCM Uprising — Changing How
Companies Operate
A high-growth market
Traditional payroll service applications are rapidly being
replaced by new human capital management (HCM) solutions
that integrate multiple business functions into a single source.
One of the fastest-growing innovations in the industry is the
adoption of cloud-based technology. HCM applications in
the cloud are proving to be much more cost-effective, with
companies experiencing faster processing, reduction of support
demands and accessibility from anywhere, anytime through
desktop, laptop or mobile devices.
It’s not just payroll anymore
Small and midsized enterprises (SMEs) — those with 50 to
1,000 employees — are clamoring to purchase HCM systems
with a more comprehensive infrastructure. Dave Dawson, CEO
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a singular utility, but rather as a platform on which they can
run their businesses and engage their employees. There are
many platforms out there, but the most pressing issues are: the
affordability of the SaaS deployment model, shifting employee
demographics, demand for anytime access and the everchanging regulatory landscape. Our goal has been to design a
process that enables the customers, not make them dependent.”
HCM technology provides enhanced data
HCM technology provides an unprecedented comprehensive
view of a company’s workforce without the need of running
multiple reports across separate systems. This provides better
information to those who need it, when they need it. HCM
technology provides four core components that integrate as
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regulation, SMEs are seeing the critical need to have the other
components consolidated into a single solution.
Robust reporting enables customers
Having all the data locked up behind a complex reporting
engine that few individuals can use, does little towards the
objective of driving data accessibility to the frontline. One of
the key features of HCM technology for the SME marketplace
is to employ a reporting system that is truly drag and drop.
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deployment is the accessibility and usability of the analytics by
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ensure its reporting system allows users to easily create reports
that consolidate numerous data points and execute complex
calculations, without manual intervention, additional costs or
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iSolved Media Kit
13
Going mobile and engaging the individual
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forums, but increasing employee engagement is a desirable
outcome for all employers. HCM technology can help drive
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data anytime, anywhere employees need it. But mobile HCM
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service various transactional activities saves human resource
staff time, and improves employee satisfaction.
A success story - going from payroll to HCM
Similar to SMEs nationwide, a dental supply company was
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payroll, leaving no recourse but to seek outside services to
manipulate their data, and to generate and manage reports.
They spent countless hours and substantial consulting fees
trying to get the desired results. Seeking a resolution, they
switched to a comprehensive HCM technology, enabling
the company’s staff members to easily produce precise,
detailed reports instantly, resulting in reduced errors,
workload and expenses.
Partnering with regional Service Bureaus to deliver HCM
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their services to local or regional employers, delivering
exceptional service that cannot be matched by the national
behemoths in the HCM space. However, operating with
outdated technologies or separate, non-integrated systems can
seriously hamper the growth efforts of these service bureaus,
especially when trying to attract the business of larger
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momentum shift is happening in the HCM marketplace. We
are meeting the evolving needs of the SME by partnering with
high-growth regional service bureaus to offer iSolved HCM
technology to their customers. This business model provides
SMEs with the exceptional service they want, delivered on
the robust HCM platform they need. We call this model the
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regional service bureaus to provide localized, outstanding
white-glove service.”
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— Dave Dawson
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the constantly-evolving compliance landscape. Dawson
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development to ensure its HCM technology leads the industry
and is always developing new compliance functionality.
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key components of HCM, but will be releasing additional
components that complement the core system. We want
to help our partners focus on growing their business while
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customer has a spectacular experience.”
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The future of HCM
Dawson sees the land rush of companies towards HCM
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Media Kit
ADVERTISING
iSolved Media Kit
15
EVENTS
March 3
May 18
Central Kentucky Association of Health
New Jersey Association of Health
Underwriters Health Care Symposium
Underwriters
March 5
June 27
IPPA Sales and Marketing
Strategic Employee Benefit Services
Event
March 18
North East Ohio Association of Health
June 28
Underwriters
National Association of Health
Underwriters
March 19
West Michigan Association of Health
July 23
Underwriters Expo
Florida Association of Health
Underwriters
April 15
North Carolina Association of Health
Oct 1
Underwriters
Association of Legal Administrators
Business of Law - Atlanta
May 5
American Payroll Association Congress
Oct 22
Association of Legal Administrators
May 6
Payroll Group Conference
May 13
Metro Detroit Association of Health
Underwriters Benefits Expo
May 17
Association of Legal Administrators
National
Business of Law - Vegas
Media Kit
MEMBERSHIPS
American Payroll Association
IPPA (Intl. Payroll Providers Assoc.)
The Payroll Group
SHRM
Bellevue Chamber of Commerce
Better Business Bureau
Charlotte Chamber of Commerce
Idaho Chamber of Commerce
Inc. 5000
ITLMA
Salt Lake City Chamber of Commerce
Seattle Chamber of Commerce
Utah Better Business Bureau
iSolved Media Kit
17
MEDIA
CONTACTS
Trish Stromberg
Lina Tonk
Senior Vice President of Marketing
Marketing Manager
tstromberg@infinisource.com
ltonk@infinisource.com
801.853.8707
980.272.2453