Complain about an MOT
If your vehicle failed
If your vehicle fails its MOT, you need to discuss your test results with the test centre before
anyone starts repairs. You can appeal against the failure if you think it’s wrong.
1
Fill in this form and send it to the Driver and Vehicle Standards Agency (DVSA) within 14
working days of the test.
2
DVSA will offer you an appointment within 5 days to recheck your vehicle - you’ll need to
pay the full test fee again.
3
You’ll get some or all of the fee back if your appeal is successful.
!
Do not have any repairs or replacements made until the appeal process has finished, as
it can stop your appeal being investigated.
If your vehicle passed
If you think your vehicle passed when it shouldn’t have you need to:
1
Fill in this form and send it DVSA within the time limits below.
2
DVSA will offer you an appointment within 5 days to recheck your vehicle – you won’t need
to pay.
3
You’ll get an inspection report listing any vehicle defects and advisory items
Time limits
If your vehicle passed, you need to complain within:
•
•
3 months of the MOT if it’s a corrosion-related problem
28 days for other defects
You can take your own action against an MOT test centre through Trading Standards,
personal legal proceedings or reporting the centre to the police. DVSA can’t help you take
action against a centre.
Helpline
0300 123 9000
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DVSA (V) 1135
Complain about an MOT
Section 1
Your details
Your name
Address
Postcode
Telephone number
Email address
Are you the registered keeper of the vehicle?
Yes
No
If no, tell us why you have a legitimate interest in this MOT complaint.
Helpline
0300 123 9000
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DVSA (V) 1135
Section 2
Vehicle details
Registration number (number plate)
Chassis number or vehicle identification number (VIN)
Make and model
Current mileage (miles / kilometers)
Where is the vehicle kept? (if different from above)
Helpline
0300 123 9000
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DVSA (V) 1135
Section 3
MOT test details
Name of the MOT vehicle testing station
Vehicle testing station number
Address of the MOT vehicle testing station
Postcode
MOT tester’s name (if known)
MOT test number
Did you use any other MOT vehicle testing stations?
Yes
No
If yes, give its details.
Helpline
0300 123 9000
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DVSA (V) 1135
Section 4
Your complaint
Why do you want to complain about the MOT test?
Has the vehicle been repaired, altered or adjusted since the MOT test was
done?
Yes
No
If yes, give the details of what’s been done.
Give any extra information you think is relevant to this complaint.
Helpline
0300 123 9000
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DVSA (V) 1135
Section 5
Your declaration
I understand that I might need to pay for the reinspection. The information
provided is true and accurate to the best of my knowledge.
Date
Signed
Print name
Data protection
The personal information you’ve given on this form will be used for
the purposes of DVSA’s statutory functions. It won’t be given to other
organisations unless required or permitted by law. For further information,
visit www.gov.uk/government/organisations/driver-and-vehicle-standardsagency/about/personal-information-charter
For official use only
Complaint number (CMS)
Date Complaint received
Complaint assigned to (Name)
Date complainant contacted
Date and time arranged
Name of NT invited to attend examination
Name of AE invited to attend examination
Complaint outcome (DAR,AWL,NFA)
Date CDL case completed and sent to CRT
If no examination took place please give
the reason
Has the test comparison been completed?
Date CMS case was closed
Helpline
0300 123 9000
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DVSA (V) 1135