Training Guidelines and Procedures
Training Etiquette and Philosophy
Attending training sessions is part of your work at People Incorporated. As such, standard work
protocol is expected, including arriving on time, using direct and respectful communication, and
a team approach to working together to solve problems and brainstorm solutions.
Sessions are designed to be as interactive as possible to aid the retention of material. As the
curriculum is developed further, the website will list resources for each session; you are
encouraged to access as many of these resources as possible before class. Time in class can
then be spent practicing new skills rather than passively receiving information.
During sessions the trainer’s role is to present information and explain theory, but also to
facilitate learning by providing participants the opportunity to practice new skills, engage in
group discussion, and problem-solve client cases and scenarios. The trainer will suggest followup reading and web resources for further study, as well as offer recommendations regarding
practice opportunities. As an active participant, it is part of your role to explore how to apply
the material presented to your client caseload.
Since learning is greatly impaired by distraction, and out of respect for the instructor and the
other participants, we respectfully ask that you turn your cell phone to “silent” and refrain from
texting during class. Please use the regular breaks to check voicemails, etc. Also, consider not
signing up for sessions at times when you are very likely to need to communicate with others
(e.g., family or client issues) or be tired (e.g., after working a night shift).
See below for:
• Action Planning
• American Sign Language (ASL)
• Certificates
• CEUs
• Curriculum
• First Aid and CPR
• Lateness
• Mandatory Trainings
• Medication Administration Classes
• Registration
• Severe Weather
• Televideo
• Frequently Asked Questions
Action Planning
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Since the sessions concentrate on your role and specific skills and interventions that you can
try, most classes will conclude with some time for “action planning.” This is a document that
you will fill out during the class asking you to take an idea or two from the session and make a
plan to put it into action in your work. This is a tool that can be used by your supervisor or
trainers in the future to help you transfer knowledge into practical solutions when working with
those we serve.
American Sign Language
Many of People Incorporated’s classes are interpreted by qualified ASL interpreters. If you
require the services of an interpreter, click on “complete schedule” at the top left of the
training page of the website, then check the ASL interpreted box to see a complete list of all
interpreted trainings. When you sign up, order a “People Incorporated Staff Person ASL
Interpreted” ticket.
Non-interpreted sessions may be able to be interpreted on a case-by-case basis. Inquiries
should be made to the Training Manager (russ.turner@peopleincorporated.org). Please note
that in order to save on interpreter costs, interpreters are cancelled 72 hours before an
interpreted class if no deaf or hard-of-hearing staff sign up for the session.
Certificates
A certificate of attendance will be issued to you if attend a training session in its entirety. The
certificate will show the name of the training, the name and credentials of the presenter(s),
whether or not the session meets the criteria for Social Work CEUs, the number of People
Incorporated in-service training hours, and the signature of the presenter. Copies are sent to
the program – one for the staff files at the program, and one copy for your personal records.
Please note that it is your responsibility to keep copies of your certificates for the purpose of
CEU verification with the relevant licensing board.
CEUs (Continuing Education Units)
People Incorporated is a provider of CEUs for the Minnesota Board of Social Work. Not all
trainings at administration qualify for CEUs under the Board’s criteria, although many do. Check
the website to see if a training session fulfills these criteria. If you hold a professional license
(such as Social Work or Nursing, for example), it is your responsibility as the license holder to
track the number of hours necessary to retain and renew your license, including renewal dates
and procedures, as well as keeping records of your attendance at any trainings, including those
at People Incorporated.
The MN Board of Nursing does not accredit classes for license renewal. If you hold a nursing
license, you must determine whether or not classes you take meet the criteria for renewal or
not. Accreditation with other boards may be possible on a case-by-case basis; such requests
should be made directly to the Training Manager. Please note that it can take some time to gain
Board accreditation so requests should be made as soon as possible.
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Curriculum
Classes that are split into multiple parts (part 1, part 2, etc.) should be taken in order if possible.
Follow-up classes (e.g., part 2) are designed to offer an opportunity for review and are most
useful after some time “in the field.” As such, the following is a guideline for attendance.
Please note that this is only the Training Department’s guideline for classes with more than one
part and does not constitute a policy:
Nonviolent Crisis Intervention and De-escalation 101
Year 1: De-escalation 101 or Nonviolent Crisis Intervention
Year 2: Nonviolent Crisis Intervention refresher or De-escalation 101
Year 3: Nonviolent Crisis Intervention
Boundaries 1 and 2
Take 1 first and take 2 within the next 2 years
Please note that both these classes are “stand alone” classes.
Cognitive Behavioral Therapy (CBT) 1 and 2
Take both classes within the same year, beginning with CBT 1.
Motivational Interviewing 1, 2, 3, 4, and Open Practice Session
Take numbered classes in the prescribed order, and then come to the Open Practice
Session for follow up practice and discussion of client cases as necessary
It is recommended that you leave a minimum of a month or so in between classes.
Mental Illness 101 and 201 series
Take the 101 offering before coming back for the 201. E.g.: take MI 101 Anxiety
Disorders before taking MI 201 Anxiety Disorders.
First Aid and CPR
People Incorporated recognizes the importance of having staff that are trained in First Aid and
CPR. As such, it is the policy of the corporation that all staff complete a class in these subjects
every 2 years from an accredited provider like Red Cross or American Heart Association. People
Incorporated provides these classes (American Heart Association) on a regular basis. You are
responsible for tracking your due date on your completion card(s) and organizing your recertification as far ahead of time as possible. In accordance with American Heart Association
protocol, these classes are limited in size and tend to fill up quickly as a result. If a People
Incorporated First Aid and CPR class is not available before the renewal date on your card, it is
your responsibility to find another class that fulfills this requirement. Please check the
Personnel Manual for up-to-date policies regarding reimbursement if you take classes from
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other vendors. It is possible to attend only one part of the class, so please note that it is our
protocol to do CPR for the first two hours and First Aid for the 2nd two hours. For example, if a
class is at 9am, attendees should plan on: 9am-11am for CPR and 11am-1pm for First Aid.
Lateness
Please plan on arriving at trainings 10 minutes before the scheduled start time. If you are more
than 15 minutes late you will not be allowed to join the session. Your supervisor will receive a
record of attendance and will determine if disciplinary action is required with input from the HR
Department as appropriate.
Mandatory Trainings
You are required to attend:
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Company Orientation (one-day class) within 6 months of hire
Medication Administration if you are a med passer (see “Medication Administration
Classes”)
Also, please ensure that your First Aid / CPR certification is up-to-date at all times. The People
Incorporated training department does run First Aid and CPR classes (see “First Aid and CPR”).
Medication Administration Classes
The People Incorporated Medication Administration Class is designed as an introduction to the
process of medication administration for staff who administer medications to those we serve as
part of their job description (“med passers”). If you are a med passer, your program will
determine whether or not you are required to attend this class. If you have prior med training,
please check in with your supervisor and the nurse who oversees med passing at your program.
Your program will determine whether or not you need to take the class.
All med classes are scheduled to be ASL interpreted. Interpreters are cancelled 72 hours before
an interpreted class if no deaf or hard-of-hearing staff sign up for the session. The class is 7
hours, comprising two 3.5 hour sessions held one week apart. Since there is one week between
sessions, you have the opportunity to connect with the nurse, ask program-specific questions,
look at how meds are stored at the program, and study the med policy of the program. It is also
a good idea to shadow a med passer and find out which medications are commonly prescribed
to your clients in preparation for finishing up the class and taking the written test.
The last hour of the 2nd session is a written (open-book) test with a passing grade of 90%. Test
marks with supporting comments will be emailed to your supervisor and nurse within 2 working
days. Certificates will be issued by the Training Manager when the tests are graded. The graded
test and original certificate will be filed at the administration office and a copy of the test is sent
to the program.
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If you do not pass the written test the first time, a 2nd similar test will be emailed to your
program for you to have another opportunity to pass. Complete the test and send/fax it back to
administration for the Training Manager to grade. Feel free to email or call the Training
Manager if you need to do a retake and need some guidance or have questions about the test
or procedure. If you do not pass the test on the 2nd attempt, your supervisor will determine the
next course of action. If you do not pass the written test after two attempts you are strongly
advised to re-take the class.
Severe Weather
The People Incorporated Training Department does not want you to take unnecessary risks to
get to a training when travel conditions are hazardous; therefore it is possible that trainings at
administration may be cancelled when the weather is severe.
If weather conditions are dangerous for travelling in your area, or in St. Paul,
please call the TRAINING HOTLINE 651-288-3470
The voice message at this number will detail any training cancellations
If you are not going to attend because of weather conditions, leave a voicemail at this number
stating the session you were signed up for, your name, and your program. If a training is
cancelled, this information will show up on the website training page, so it is a good idea to
check the website before you leave from home. Trainings will proceed as scheduled unless
otherwise noted on the website or the above hotline voicemail. Cancellations made less than
48 hours before the training will not incur a program charge if it has been determined to be a
“severe weather day” by the Training Manager.
Registration
1. Seek approval from your program manager (training time is paid time)
2. Go to the training page of People Incorporated’s website
(http://www.peopleincorporated.org/training-courses/).
3. Click on the date of the training session you want to sign up for. A box will appear – click
on “Register now” and follow the prompts. It is only necessary to put in your email for
contact information.
4. You will receive 2 emails;
i)
An order confirmation email from People Incorporated. This email has a
ticket attached to it – it is not necessary to print this ticket, but check it
to make sure that you’re registered for the training you intended.
ii)
A ticket information email from Eventbrite. If you need to cancel your
attendance at a training session, use the link on this page to contact us
via email so that we can remove your name (“click here to contact the
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organizer”). Use this link for any questions that you have regarding the
session.
Alternatively, you can register for trainings on the phone by calling the Training Hotline –
651-288-3470. Leave your name, your program name and your email address, plus the
name, date and time of the training for which you would like to sign up.
Televideo
Many of People Incorporated’s trainings are available in real time via televideo. Televideo
equipment is located at DMHS/DSL in Minneapolis, CSDC (Apple Valley office), the Anoka
Programs office, Huss Recovery Services, and Nancy Page Crisis and Stabilization Services.
Please check the website for televideo availability. To register for a training session via
televideo please call the Training Hotline and state which site you are interested in attending
from. If you decide to attend a training session via televideo, all of the other expectations and
etiquette for training apply equally.
At ARCH
2665-4th Avenue North, #108, Anoka MN 55303
763-422-0489
• Park in the lot behind the building.
• Check in with the People Incorporated staff when you arrive.
• Turn off the equipment when the training is done.
• Check out with the staff at ARCH when you leave.
At CSDC
7373-147th Street West, Suite 190, Apple Valley, MN 55124
952-431-6611
• Park in the lot on either side of the building.
• Check in with staff in room 190. They will take you down to room 197.
• Turn off equipment when the training is done.
• Check out with staff in room 190 when you leave.
• Bathrooms are located in the same hallway.
At DMHS/DSL
726 2nd Street NE, Minneapolis, MN 55413
612-379-1070
• Please park in the street near the front of the building; the parking lot is reserved for
staff working at the program.
• Look for the standing signs to direct you to the training room on the 2nd floor.
Bathrooms are also located on the 2nd floor – follow the signs. Please do not wander
through the building.
• Please sign in and out at the front desk.
• Please be respectful of the deaf and deaf/blind residents that are in the building.
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Turn off the equipment at the end of the training. Use the telephone in the training
room to call the Administration office if there are any technical problems.
If you are deaf or hard-of-hearing, please check on the location of the interpreters.
Interpreters will only be provided at one location.
At Huss Recovery Services
1315 Girard Avenue North, Minneapolis MN 55411
612-521-2116
• Please park in the street near the front of the building.
• The training room is on the lower level.
At Nancy Page Crisis and Stabilization Services
245 South Clifton Avenue, Minneapolis, MN 55403
612-870-3787
• Please park in the street near the front of the building.
• Please check in with the front desk.
Frequently Asked Questions
Where’s my certificate?
The original certificate is filed here at the administration office. Two copies are
forwarded to your program in due course; one for the program files and one for your
records.
Is this class good for CEUs?
Check the website listing to see if the class offered meets the criteria for MN Board of
Social Work CEUs. For other licensure, check your license requirements or call the
Training Manager.
Which classes are ASL interpreted?
Company Orientation and Medication Administration are always interpreted. Otherwise
classes are interpreted every 2 or 3 offerings. Please check the website to see which
classes are interpreted.
Is there food served?
Snacks and coffee are always available as well as, juice, pop, and water at the
Administration location. If the training is a full day session, a light lunch will be provided
at the Administration location.
What if I’m late?
Please plan on being here 10 minutes before class starts so that you can get settled and
be ready for the start of class. If you are running late, please call ahead if at all possible
to let the instructor know. If you are more than 15 minutes late you will not be allowed
to join the session. It will be noted on the attendance record and reported to your
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program. Your Program Manager with input from the HR department will determine
whether and what kind of disciplinary action is required.
What if I’m signed up for a class, but can’t attend?
If you need to cancel your attendance at a training session, use the link on your ticket
information email so that we can remove your name (“click here to contact the
organizer”). Alternatively leave a voice message on the Training Hotline (651-288-3470).
Please note that you must cancel your attendance a minimum of 48 hours ahead of the
session.
What if I have to leave early?
Let the instructor know at the start of class and plan to make your departure with as
little disruption to the class as possible. Leaving early will be noted on the attendance
sheet and reported to your program. Whether or not you can receive full credit for the
class is at the discretion of the instructor/program manager.
Are all the classes at administration?
Most of the classes are at administration. If a class is at a different location, it will be
clearly marked on the website.
How do I find out what classes are available?
Look at the website: http://www.peopleincorporated.org/training-courses/
Who should I talk to if I have ideas about other trainings that could be offered?
Russ Turner, Training Manager
651-288-3539
russ.turner@peopleincorporated.org
What if I’m sick?
See FAQ “What if I’m signed up for a class and can’t attend?”
What if the weather’s bad?
See “Severe Weather”
My CPR card renewal date is coming up and the classes are full, what should I do?
Make sure you make a note of your renewal due date and plan to renew it before it
expires. This class is in high demand as we have a significant number of employees and
we can only offer it a certain number of times with limits on attendance put on us by the
American Heart Association. If your card will expire before you can take a class with us
you can put your name on a waiting list for our classes in case someone cancels, or find
an accredited class in the community. See your Personnel Handbook for the policy on
reimbursement.
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