AS/400e Client Access Express Operations Console AS/400e Client Access Express Operations Console © Copyright International Business Machines Corporation 2000. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Part 1. Operations Console . . . . . 1 Chapter 1. Print this topic . . . . . . . 3 Chapter 2. Using Operations Console . . 5 Using the Operations Console window . . . . . 6 Changing an LCS or RCS configuration . . . . . 7 Deleting an LCS or RCS configuration . . . . . . 7 Using a stand-alone LCS . . . . . . . . . . 8 Connecting a stand-alone LCS to an AS/400 . . . 8 Connecting to another AS/400 as an RCS. . . . 9 Using an LCS in attended mode . . . . . . . . 9 Connecting an LCS in attended mode . . . . 10 Identifying user in control of AS/400 . . . . . 10 Granting or refusing control to an RCS . . . . 11 Sending a message to a controlling RCS . . . . 11 Forcing control back from an RCS . . . . . . 11 Switching to unattended behavior . . . . . . 12 Changing LCS to unattended . . . . . . . 12 Using an LCS in unattended mode . . . . . . 13 Connecting an LCS in unattended mode. . . . 13 Displaying the remote control panel in read-only mode . . . . . . . . . . . . . . . 14 © Copyright IBM Corp. 2000 Requesting and releasing control at the LCS . . Changing LCS to attended . . . . . . . . Using a dial-up LCS . . . . . . . . . . . Using an RCS . . . . . . . . . . . . . Connecting an RCS to an LCS with dial-in support. . . . . . . . . . . . . . . Requesting control at the RCS . . . . . . . Releasing control at the RCS. . . . . . . . Sending a message to a controlling LCS . . . . Examples: Transferring control between an LCS and an RCS . . . . . . . . . . . . . . . . Example: Transferring control between an LCS in attended mode and an RCS . . . . . . . . Example: Transferring control between an LCS in unattended mode and an RCS . . . . . . . Troubleshooting LCS and RCS connections . . . . Troubleshooting LCS . . . . . . . . . . Troubleshooting RCS . . . . . . . . . . 14 15 15 16 16 17 17 18 18 18 19 20 22 24 Chapter 3. Using the remote control panel . . . . . . . . . . . . . . . 25 Chapter 4. Setting up an Operations Navigator connection . . . . . . . . 27 iii iv AS/400e: Client Access Express Operations Console Part 1. Operations Console What it is: Operations Console is an installable component of Client Access Express for Windows. It allows you to use a local or remote PC to access and control an AS/400 console and control panel. How it works: Operations Console uses a 5250 emulation provided by either Client Access Express for Windows or IBM Personal Communications to emulate a console. To emulate an AS/400 control panel, Operations Console provides a graphical remote control panel. Operations Console uses TCP/IP-based connectivity and direct cable attachment to enable communications between an AS/400 and a local PC. It supports dial-in connections from remote PCs. These PCs can then function as an AS/400 console, as a remote control panel, or as both. Operations Console also supports a dial-up connection from a remote PC to an AS/400 server running without a local console. This PC can then function as an AS/400 console. How to use this topic: This topic provides you with information and instructions to install, configure, and use AS/400 Operations Console: v You can print this topic to view or print it as one document. book describes how to set up, install, and v Operations Console Setup configure Operations Console on your PC and AS/400. If you are setting up only a stand-alone local controlling system (LCS), see EZ-Setup for AS/400e servers, SK3T-3025-04 CD-ROM. A stand-alone LCS is a PC that is locally attached to an AS/400 through a cable. This LCS does not allow remote PCs to connect to it. If you are setting up a new AS/400 server and using the CD-ROM, follow the cabling instructions in the cabling poster. If you are replacing an existing console with Operations Console and using the CD-ROM, follow the cabling instructions that came with your cable. v Using Operations Console describes how to use Operations Console after you have successfully installed it. v Using the remote control panel describes how to use the remote control panel application. It also provides information for creating a customized interface to the AS/400 control panel. v Setting up an Operations Navigator connection describes how to set up an Operations Navigator connection using the Operations Console cable. © Copyright IBM Corp. 2000 1 2 AS/400e: Client Access Express Operations Console Chapter 1. Print this topic You can view or download a PDF version of this document for viewing or printing. You must have Adobe® Acrobat® Reader installed to view PDF files. You can download a copy from http://www.adobe.com/prodindex/acrobat/readstep.html . To view or download the PDF version, select Operations Console (about 390KB or 34 pages). To 1. 2. 3. 4. 5. © Copyright IBM Corp. 2000 save a PDF on your workstation for viewing or printing: Open the PDF in your browser (click the link above). In the menu of your browser, click File. Click Save As... Navigate to the directory in which you would like to save the PDF. Click Save. 3 4 AS/400e: Client Access Express Operations Console Chapter 2. Using Operations Console Why use Operations Console? Operations Console allows you to use your PC to perform AS/400 console commands, control panel functions, or both. With Operations Console, you can remotely administer several AS/400 servers at different locations, one at a time. Prerequisites for using it: You must have installed Operations Console and configured a local controlling system (LCS), a remote controlling system (RCS), or both. An LCS is a PC that communicates to an AS/400 server directly. The LCS uses either a dial-up (dial-up LCS) connection or a direct cable (stand-alone LCS or LCS with dial-in support) to access the AS/400 server. An RCS is a PC that dials into an LCS to have access to the AS/400 server. A PC may have more than one configuration. For example, it might be an LCS and also have multiple RCS configurations. How to use these topics: The following group of topics assist you in using your PC to work with an AS/400 server: These topics familiarize you with the Operations Console window and with basic tasks that LCS and RCS users may need to perform: v Using the Operations Console window describes the elements of the Operations Console window and how to use them. v Changing an LCS or RCS configuration describes how to change the settings of an existing LCS or RCS configuration. v Deleting an LCS or RCS configuration describes how to delete an existing LCS or RCS configuration. These topics allow you to perform the tasks that are specific to each Operations Console configuration: v Using a stand-alone LCS describes how to use an LCS that does not allow remote PCs to connect to it. v Using an LCS in attended mode describes how to use a PC that allows remote users to access an AS/400 server under the intervention of an operator. v Using an LCS in unattended mode describes how to use a PC that allows remote users to access an AS/400 server without the intervention of an operator. v Using a dial-up LCS describes how to use a PC that dials an AS/400 that runs without a locally attached console device. v Using an RCS describes how to use a PC that dials into an LCS to have access to an AS/400 server. These topics help you to successfully complete the tasks that you need to perform when using an LCS or RCS: v Examples: Transferring control between an LCS and an RCS illustrates how AS/400 control is transferred from one PC to another when an LCS with dial-in support interacts with an RCS. © Copyright IBM Corp. 2000 5 v Troubleshooting LCS and RCS connections helps to solve problems that you may encounter when connecting an LCS to an AS/400 or connecting an RCS to an LCS. Using the Operations Console window The Operations Console window (Figure 1) allows you to perform tasks that let you and others work with an AS/400 server. Figure 1. AS/400 Operations Console window The following are the elements of the window: v A: Menu bar v B: Toolbar icons v C: Connection details area v D: Status bar Depending on the size of the window and the width of the columns in the connection details area, the window may or may not contain scroll bars. If you want to change the default view of the window, use the View menu. The rows in the connection details area show the connection details for each configuration (local controlling system or remote controlling system). The data showing the connection details is organized according to the following columns: v AS/400 connection: It is the name that Operations Console uses to refer to a specific AS/400 server. It is referred to as configuration name. v Status: It shows the current state of the connection and is useful for troubleshooting connection problems. v Current User/System Name: Current User shows the user ID with which the user in control signed on to the operating system of the PC in control. System Name shows the PC name of the user in control. v Local Controlling System: It is the name of the PC that is configured as a local controlling system (LCS). This is the only PC that is connected to an AS/400 server. If you are running Windows 95/98/NT, find the PC name as follows: 1. In the Network folder, click the Protocols tab. 2. Double-click TCP/IP Protocol. 3. Click the DNS tab. The PC name is in the Host Name field. If you are running Windows 2000 Professional, find the PC name as follows: 1. In the Control Panel, double-click System. 6 AS/400e: Client Access Express Operations Console 2. Click the Network Identification tab. The PC name is in the Full computer name field. You can adjust the width of the columns by placing the cursor on a column separator, and by dragging the pointer. The status bar provides a description of the menu item or toolbar icon where the pointer is placed. Using the elements of the Operations Console window: To use the elements of the window, do one of the following: v Select the configuration name under AS/400 connection. Then, from the Connection menu, click a menu item. v Right-click the configuration name. Then, click a menu item. v Select the configuration name. Then, click an icon from the toolbar. Changing an LCS or RCS configuration You may need to change an existing local controlling system (LCS) or remote controlling system (RCS) to meet your specific needs while using Operations Console. If the LCS is running Windows NT or Windows 2000 Professional, you must be a member of the Administrators group to modify or create an LCS or RCS. To change an LCS or RCS, follow these steps: 1. If your LCS is connected to an AS/400 server or your RCS is connected to an LCS, disconnect as follows: a. Select the configuration name. b. From the Connection menu, click Disconnect. The connection status shows Disconnecting. c. Wait until the status shows Disconnected (at the LCS) or Not connected to LCS (at the RCS). 2. Select the configuration name. 3. From the Connection menu, click Configure Connection. For details, see ″Changing an existing configuration″ in the Operations Console Setup book. Important: If you are changing a system name, or in the case of an RCS, an LCS name, you have to delete the configuration and re-create it with the new names. To re-create the configuration, see ″Configuring a new Operations Console″ in the Operations Console Setup book. Deleting an LCS or RCS configuration You may need to delete an existing local controlling system (LCS) or remote controlling system (RCS) to meet your specific needs while using Operations Console. If the LCS is running Windows NT or Windows 2000 Professional, you must be a member of the Administrators group to delete an LCS or RCS. To delete an LCS or RCS, follow these steps: 1. If your LCS is connected to an AS/400 server or your RCS is connected to an LCS, disconnect as follows: Chapter 2. Using Operations Console 7 a. Select the configuration name. b. From the Connection menu, click Disconnect. The connection status shows Disconnecting. c. Wait until the status shows Disconnected (at the LCS) or Not connected to LCS (at the RCS). 2. Select the configuration name. 3. From the Connection menu, click Delete. 4. Click Yes to confirm the deletion. Using a stand-alone LCS A stand-alone local controlling system (LCS) is a PC that communicates to an AS/400 through a locally attached cable. This LCS allows you to use your PC to perform AS/400 console commands, control panel functions, or both. It does not allow remote PCs to connect to it. To use a stand-alone LCS, connect the LCS to AS/400. To use the LCS (PC) to access a remote AS/400 server, connect to another AS/400 as an RCS. Connecting a stand-alone LCS to an AS/400 Connecting a stand-alone local controlling system (LCS) to an AS/400 allows you to have an active console and a functional remote control panel (if installed and configured at the LCS). An active console is a command interface to AS/400 (5250 emulation) that is currently interacting with the AS/400 server. A functional remote control panel allows you to operate the control panel as if you were at the AS/400 server. Perform the following steps to connect a stand-alone LCS to an AS/400: 1. Open Operations Console to start the connection: a. Click Start and select Programs. b. Select IBM AS/400 Client Access Express. c. Click AS/400 Operations Console. The connection status shows Connecting before changing to Connecting Console. 2. If you installed and configured the remote control panel, confirm that it appears. If it does not appear, see Console or remote control panel cable not detected by LCS in the Troubleshooting LCS page. 3. In the AS/400 DST Sign On window, sign on using any of the three currently assigned dedicated service tools (DST) user IDs and passwords. Operations Console needs a valid user ID and password to verify that the connection between the AS/400 server and the PC is completed. If you have problems when signing on, see Authentication errors in the Troubleshooting LCS page. After you sign on successfully, the status changes to Connected. 4. Confirm that the console appears. If the console does not appear, see Console or remote control panel cable not detected by LCS and Console fails to start in the Troubleshooting LCS page. If you encounter other status messages, see “Troubleshooting LCS and RCS connections” on page 20 for their descriptions and possible solutions to the problems they describe. 8 AS/400e: Client Access Express Operations Console Connecting to another AS/400 as an RCS When using Operations Console you can have multiple configurations, but you can connect to one AS/400 server at a time. Connecting to an AS/400 server as a remote controlling system (RCS) allows you to work with another AS/400 at a remote location. Perform the following steps to connect to another AS/400 server as an RCS: 1. If you do not have an RCS configuration for the AS/400 server, create a new RCS. 2. If you are currently connected to an AS/400 server or local controlling system (LCS), disconnect as follows: a. Select the configuration name of your current connection. b. From the Connection menu, click Disconnect. The connection status shows Disconnecting. c. Wait until the status shows Disconnected (at the LCS) or Not connected to LCS (at the RCS). 3. Select the configuration name that you want to connect. 4. From the Connection menu, click Connect. Using an LCS in attended mode A local controlling system (LCS) that operates in attended mode is a PC that communicates to an AS/400 server through a locally attached cable. This LCS allows you to use your PC to perform AS/400 console commands, control panel functions, or both. It also allows remote controlling systems (RCSs) to access an AS/400 under the intervention of an operator. You must be familiar with the relationship between AS/400 control and LCS operating modes. To start using an LCS in attended mode, connect the LCS to AS/400. After connecting the LCS, you can use the following topics to work or allow others to work with AS/400: v Identifying user in control of AS/400 describes how to identify the user who has control of the AS/400 server. v Granting or refusing control to an RCS describes how to allow or deny remote users to work with AS/400. v Sending a message to a controlling RCS describes how to send a message to an RCS when the LCS does not have control. v Forcing control back from an RCS describes how to take control back at the LCS when an RCS is in control. v Switching to unattended behavior describes how to temporarily switch the LCS operating behavior from attended to unattended. v Changing LCS to unattended describes how to change the LCS operating mode from attended to unattended. To use the LCS (PC) to access a remote AS/400 server, connect to another AS/400 as an RCS. Chapter 2. Using Operations Console 9 Connecting an LCS in attended mode Connecting a local controlling system (LCS) that operates in attended mode to an AS/400 allows you to have AS/400 control at the LCS. It also allows remote controlling systems (RCSs) to connect to AS/400 through the LCS. Perform the following steps to connect an LCS that operates in attended mode to an AS/400: 1. Open Operations Console to start the connection: a. Click Start and select Programs. b. Select IBM AS/400 Client Access Express. c. Click AS/400 Operations Console. The connection status shows Connecting before changing to Connecting Console. 2. If you installed and configured the remote control panel, confirm that it appears. If it does not appear, see Console or remote control panel cable not detected by LCS in the Troubleshooting LCS page. 3. In the AS/400 DST Sign On window, sign on using any of the three currently assigned dedicated service tools (DST) user IDs and passwords. Operations Console needs a valid user ID and password to verify that the connection between the AS/400 server and the PC is completed. If you have problems when signing on, see Authentication errors in the Troubleshooting LCS page. After you sign on successfully, the status changes from Pending Authorization to Connected. 4. Confirm that the console appears. If the console does not appear, see Console or remote control panel cable not detected by LCS and Console fails to start in the Troubleshooting LCS page. If you encounter other status messages, see “Troubleshooting LCS and RCS connections” on page 20 for their descriptions and possible solutions to the problems they describe. Identifying user in control of AS/400 Identifying the user who has AS/400 control at a given time may help you determine how to proceed when you want to have control. Perform the following steps to identify the user that has control: 1. In the AS/400 Operations Console window, look for the row that shows the connection details for your configuration. 2. Identify the Current User/System Name values. These values belong to the user that has control. Current User shows the user ID with which the user in control signed on to the operating system of the PC in control. System Name shows the PC name of the user in control. 3. Identify the Local Controlling System value. It is the name of the PC that is locally attached to AS/400. 4. Compare the System Name and Local Controlling System values as follows: v The local controlling system (LCS) has control if the System Name and Local Controlling System values are the same. This comparison is useful to the connected RCS user. v An RCS has control if the System Name and Local Controlling System values are different. This comparison is useful to the LCS user. 10 AS/400e: Client Access Express Operations Console v No user has control if SERVER appears as the Current User/System Name values. This is useful to either the LCS or the RCS user. Granting or refusing control to an RCS As an operator of a local controlling system (LCS) that operates in attended mode, you must handle incoming requests for AS/400 control. Granting control allows a remote user to work with AS/400. Refusing control denies a remote user access to AS/400 and allows the LCS operator to continue to have control. When an RCS requests control, the AS/400 Operations Console Request window appears at the LCS. The window shows the user ID with which the RCS user signed on to the operating system of the RCS (PC). The default is set to grant control. Granting control: To grant control to an RCS, in the AS/400 Operations Console Request window, click OK. Refusing control: To 1. 2. 3. refuse control to an RCS, follow these steps: In the AS/400 Operations Console Request window, click Reject request. (Optional) In the Message field, type an explanation for the refusal. Click OK. Sending a message to a controlling RCS While using Operations Console, you may need to communicate with the user who has AS/400 control. Operations Console allows an LCS and RCS to exchange messages when connected. Only the user that does not have control can initiate a message. Server is unable to handle messages. Perform the following steps to send a message to the user who has control: 1. Select the configuration name. 2. From the Connection menu, click Send Message. 3. Type the message. 4. Click Send. At this time, the receiver may reply as follows: 1. Type the reply. 2. Click Reply. Forcing control back from an RCS You can force AS/400 control back from a remote controlling system (RCS) when a need for control arises at the local controlling system (LCS) and the RCS is unable to release control. You must be at a locally attached LCS (LCS with dial-in support) to force control back. To force control back from an RCS, do the following: 1. Select the configuration name. 2. From the Connection menu, click Request Control. Chapter 2. Using Operations Console 11 At the RCS, the remote control panel window and the console disappear, and a message appears indicating that the LCS has taken control. As long as the RCS remains connected, the RCS user can display the remote control panel in read-only mode. Switching to unattended behavior Temporarily switching a local controlling system (LCS) operating behavior to unattended allows Operations Console to handle incoming requests for AS/400 control. Thus, you do not need to be present at the LCS to handle control requests. To switch to unattended behavior, do the following: 1. Select the configuration name. 2. From the Connection menu, click Release Control. At this time, Operations Console is ready to automatically grant control to the first requester. Changing LCS to unattended You need to change the local controlling system (LCS) operating mode to unattended when you are no longer going to personally handle incoming requests for AS/400 control. When you change the LCS operating mode you are not temporarily switching the operating behavior, but determining how you want the LCS to operate from the moment you connect it to the AS/400 server. If the LCS is running Windows NT or Windows 2000 Professional, you must be a member of the Administrators group to modify the LCS. For details about changing the LCS operating mode to unattended, see ″Changing an existing configuration″ in the Operations Console Setup book. AS/400 control and LCS operating modes Control of your AS/400 means to have an active console or a functional remote control panel (if installed and configured at the LCS), or both, at a PC. An active console is a command interface to AS/400 (5250 emulation) that is currently interacting with the AS/400 server. A functional remote control panel allows you to operate the control panel as if you were at the AS/400 server. Thus, the PC in control can perform AS/400 console commands and AS/400 control panel functions. Only one PC can have control at a time. If your local controlling system (LCS) operates in attended mode, you have control immediately after connecting the attended LCS to AS/400. Having control at this LCS requires your presence to grant or refuse control to requesting remote controlling systems (RCSs). If your LCS operates in unattended mode, SERVER appears as the current user after connecting the unattended LCS to AS/400. Operations Console automatically grants control to the first requester (LCS or RCS). Default user (server) Server is the default user that Operations Console assigns when there is no user in control of AS/400. When no user has AS/400 control, SERVER appears as the Current User/System Name values. In addition, Operations Console handles control requests, and automatically grants control to the first requester (LCS or RCS). 12 AS/400e: Client Access Express Operations Console Operations Console is ready to automatically grant control to the first requester in the following cases: v Immediately after you release control at an attended LCS. v Immediately after connecting an unattended LCS to AS/400. v When SERVER appears as the current user. Using an LCS in unattended mode A local controlling system (LCS) that operates in unattended mode is a PC that communicates to an AS/400 server through a locally attached cable. This LCS allows you to use your PC to perform AS/400 console commands, control panel functions, or both. It also allows remote controlling systems (RCSs) to access an AS/400 without the intervention of an operator. You must be familiar with the relationship between AS/400 control and LCS operating modes. To start using an LCS in unattended mode, connect the LCS to AS/400. After connecting the LCS, you can use the following topics to work or allow others to work with AS/400: v Displaying the remote control panel in read-only mode describes how to display the remote control panel (if installed and configured at the LCS) when you are not in control. v Requesting and releasing control at the LCS describes how to request and release control to work with AS/400 at the LCS. v Changing LCS to attended describes how to change the LCS operating mode from unattended to attended. When using the LCS, you can identify the user who has control of the AS/400 server at any time. To use the LCS (PC) to access a remote AS/400 server, connect to another AS/400 as an RCS. Connecting an LCS in unattended mode Connecting a local controlling system (LCS) that operates in unattended mode to an AS/400 allows remote controlling systems (RCSs) to connect to AS/400. It also allows Operations Console to handle all requests for AS/400 control. Perform the following steps to connect an LCS that operates in unattended mode to an AS/400: 1. Open Operations Console to start the connection: a. Click Start and select Programs. b. Select IBM AS/400 Client Access Express. c. Click AS/400 Operations Console. The connection status shows Connecting Console. 2. Verify that the Connecting Console status does not remain for more than a couple of minutes. If it does not change, there is a connection problem. To find a possible solution, see Console or remote control panel cable not detected by LCS in the Troubleshooting LCS page. Chapter 2. Using Operations Console 13 3. Verify that the status shows Pending Authorization and that SERVER appears as the current user. If so, Operations Console is ready to handle all (LCS and RCS) incoming requests for control. If you encounter other status messages, see “Troubleshooting LCS and RCS connections” on page 20 for their descriptions and possible solutions to the problems they describe. Displaying the remote control panel in read-only mode Displaying the remote control panel in read-only mode allows you to see the remote control panel when you do not have AS/400 control. For example, you can see the progress of an initial program load (IPL) at an AS/400 server in a remote location. The remote control panel must be installed and configured at the LCS. You can display the remote control panel in read-only mode in the following cases: v At an LCS if the LCS user is not in control. v At an RCS after the RCS connects to an LCS. v At an RCS after the RCS releases control to an LCS. v At an RCS after the LCS forces control back from the RCS. To display the remote control panel, from the Connection menu, click Remote Control Panel. Requesting and releasing control at the LCS When your local controlling system (LCS) operates in unattended mode, you must request AS/400 control at the LCS to work with AS/400. After finishing your work, you must release control to allow Operations Console to continue to handle incoming control requests. Requesting control: Perform the following steps to request control at the LCS: 1. Identify the user who has control. 2. If SERVER appears as the current user, do the following: a. Select the configuration name. b. From the Connection menu, click Request Control. c. If you installed and configured the remote control panel, confirm that it appears. If it does not appear, see Console or remote control panel cable not detected by LCS in the Troubleshooting LCS page. After the remote control panel appears, a sign-on window appears if no user has had an active console. d. If the AS/400 DST Sign On window appears, sign on using any of the three currently assigned dedicated service tools (DST) user IDs and passwords. Operations Console needs a valid user ID and password to verify that the connection between the AS/400 server and the PC is completed. If you have problems when signing on, see Authentication errors in the Troubleshooting LCS page. e. Confirm that the console appears. If it does not appear, see Console or remote control panel cable not detected by LCS and Console fails to start in the Troubleshooting LCS page. 3. If an RCS user has control and you do not want to force control back from the RCS, send a message to the RCS asking the user to release control. To request control at the LCS, after the RCS releases control, do steps 2a through 2e. 14 AS/400e: Client Access Express Operations Console Releasing control: To release control at the LCS, do the following: 1. Select the configuration name. 2. From the Connection menu, click Release Control. At this time, SERVER appears as the current user. The remote control panel window and the console disappear. Changing LCS to attended Changing the local controlling system (LCS) operating mode to attended allows you to manually handle incoming requests for control at the LCS. If the LCS is running Windows NT or Windows 2000 Professional, you must be a member of the Administrators group to modify the LCS. For details about changing the operating mode of the LCS to attended, see ″Changing an existing configuration″ in the Operations Console Setup book. Using a dial-up LCS A dial-up local controlling system (LCS) is a PC that dials to a remote AS/400 that runs without a locally attached console device. Using a dial-up LCS allows you to perform AS/400 console commands. This LCS does not support the remote control panel and does not allow remote users to connect to it. You must have successfully installed Operations Console and configured a dial-up LCS. If you have not done so, see ″Setting up a Dial-up LCS″ in the Operations Console Setup book. Perform the following steps to use a dial-up LCS: 1. If you are using a 7857 modem at the AS/400 server, configure the modem. To do this, see the topic about configuring the modem in the Operations Console Setup book. 2. Activate the communications line by using the AS/400 control panel. To do this, see the topic about activating the communications line on AS/400 in the book. Operations Console Setup 3. Dial the AS/400 server as follows: a. In the Operations Console window, select the configuration name of the dial-up LCS. b. From the Connection menu, click Connect. After the connection is completed, you should have an active console (command interface to AS/400 that is currently interacting with the AS/400 server). If you do not have the console, try to connect again by repeating the steps, starting at step 2. Exception: If you are using a 7857 modem, you must repeat the steps, starting at step 1. Chapter 2. Using Operations Console 15 To use the LCS (PC) to access another AS/400 server as a remote controlling system (RCS), see Connecting to another AS/400 as an RCS. Using an RCS A remote controlling system (RCS) is a PC that dials into a locally attached local controlling system (LCS) with dial-in support to communicate to an AS/400 server. Using an RCS allows you to use your PC to perform AS/400 console commands, control panel functions, or both. To perform control panel functions from the RCS, the remote control panel must be installed and configured at the LCS. You must be familiar with the relationship between AS/400 control and LCS operating modes. To start using an RCS, connect the RCS to the LCS. After connecting the RCS, you can use the following topics to work with AS/400: v Requesting control at the RCS describes how to request control to work with AS/400 at the RCS. v Releasing control at the RCS describes how to release control at the RCS so other users can work with AS/400. v Sending a message to a controlling LCS describes how to send a message to an LCS when the connected RCS does not have control. While the RCS is connected to an LCS, you can identify the user who has control of the AS/400 server. To use the RCS (PC) to access another remote AS/400 server, connect to another AS/400 as an RCS. Connecting an RCS to an LCS with dial-in support Connecting a remote controlling system (RCS) to a local controlling system (LCS) with dial-in support allows the RCS to communicate to AS/400 through the LCS. If the LCS is running Windows NT or Windows 2000 Professional, you must have dial-in authority at the LCS. You need the authority so the operating system at the LCS allows the connection between the PCs. Perform the following steps to connect the RCS to the LCS: 1. Open Operations Console to start the connection: a. Click Start and select Programs. b. Select IBM AS/400 Client Access Express. c. Click AS/400 Operations Console. If you selected Start connection when Operations Console starts when you configured the RCS, the RCS dials the LCS automatically. 2. If you did not select Start connection when Operations Console starts, you need to dial the LCS as follows: a. Select the configuration name. b. From the Connection menu, click Connect. 3. If the User Logon window appears, sign on so the operating system at the LCS checks whether you are a user with dial-in authority. After you sign on successfully, the connection status shows Connected. 16 AS/400e: Client Access Express Operations Console Notes: a. If the RCS is running Windows NT or Windows 2000 Professional, dial-in authority verification occurs automatically. b. If you do not sign on within about a minute, Dial-up Networking ends the connection. 4. If you installed and configured the remote control panel, confirm that it appears. If it does not appear, see Console or remote control panel cable not detected by LCS in the Troubleshooting LCS page. If it appears, the remote control panel is in read-only mode, and you do not have AS/400 control at the RCS. To have control, you have to request it of the LCS. If you encounter other connection problems, see “Troubleshooting LCS and RCS connections” on page 20 to find a possible solution. Requesting control at the RCS Requesting AS/400 control at the remote controlling system (RCS) allows you to have an active console and a functional remote control panel at the RCS. An active console is a command interface to AS/400 (5250 emulation) that is currently interacting with the AS/400 server. A functional remote control panel allows you to operate the control panel as if you were at the AS/400 server. You must have connected the RCS to an LCS with dial-in support. Perform the following steps to request control at the RCS: 1. Identify the user who has control. 2. If SERVER appears as the current user, do the following: a. Select the configuration name. b. From the Connection menu, click Request Control. If the remote control panel is installed and configured at the LCS, it becomes functional. Then, if no user has had an active console, a sign-on window appears. c. If the AS/400 DST Sign On window appears, sign on using any of the three currently assigned dedicated service tools (DST) user IDs and passwords. Operations Console needs a valid user ID and password to verify that the connection between the AS/400 server and the PC is completed. If you have problems when signing on, see Authentication errors in the Troubleshooting LCS page. After you sign on successfully, the console appears. 3. If the LCS user has control, do the following: a. (Optional) Send a message to the LCS explaining why you need to have control. Important: It is not necessary to send a message before requesting control. b. From the Connection menu, click Request Control. If the LCS grants control to the RCS, the remote control panel becomes functional (if installed and configured at the LCS) and the console appears. If the LCS refuses control to the RCS, a window appears indicating the refusal. Releasing control at the RCS Releasing AS/400 control at the RCS allows the previous user in control to regain control. If Operations Console granted control to the RCS, releasing control allows Operations Console to handle incoming control requests. To release control at the RCS, do the following: 1. Select the configuration name. Chapter 2. Using Operations Console 17 2. From the Connection menu, click Release Control. The remote control panel window (if present) and the console disappear. After you release control at the RCS, you can do the following: v Display the remote control panel in read-only mode. To display it, follow these steps: 1. Select the configuration name. 2. From the Connection menu, click Remote Control Panel. v End the RCS connection to the LCS. To end the connection, follow these steps: 1. Select the configuration name. 2. From the Connection menu, click Disconnect. The connection status shows Disconnecting. 3. Wait until the status shows Not connected to LCS. Sending a message to a controlling LCS While using Operations Console, you may need to communicate with the user who has AS/400 control. Operations Console allows an LCS and RCS to exchange messages when connected. Only the user that does not have control can initiate a message. Server is unable to handle messages. Perform the following steps to send a message to the user who has control: 1. Select the configuration name. 2. From the Connection menu, click Send Message. 3. Type the message. 4. Click Send. At this time, the receiver may reply as follows: 1. Type the reply. 2. Click Reply. Examples: Transferring control between an LCS and an RCS The following examples show interactions between a local controlling system (LCS) that operates in attended mode and a remote controlling system (RCS). They illustrate how AS/400 control is transferred between the LCS and the RCS. Example: Transferring control between an LCS in attended mode and an RCS. Example: Transferring control between an LCS in unattended mode and an RCS. Example: Transferring control between an LCS in attended mode and an RCS The following examples show interactions between a local controlling system (LCS) that operates in attended mode and a remote controlling system (RCS). These examples illustrate how AS/400 control is transferred between the LCS and the RCS. In these examples, the remote control panel has been installed and configured at the LCS. Example 1: This example illustrates how control is transferred when the LCS user signs on to Operations Console. These interactions show the expected behavior from the LCS and RCS users: 1. The LCS in attended mode connects to AS/400. The LCS user has control of the console and remote control panel. 18 AS/400e: Client Access Express Operations Console 2. The RCS connects to the LCS. The LCS user continues to have control of the console and remote control panel. 3. The RCS requests AS/400 control. The LCS user continues to have control of the console and remote control panel. 4. The LCS grants AS/400 control. The RCS user has control of the console and remote control panel. 5. The RCS releases AS/400 control. The LCS user has control of the console and remote control panel. Example 2: This example illustrates how control is transferred when the LCS user does not sign on to Operations Console: 1. The LCS in attended mode starts to connect to AS/400, but the LCS user does not sign on to Operations Console. At this time, the LCS user does not have control of the console, but has control of the remote control panel. 2. The RCS connects to the LCS. The LCS user does not have control of the console, but has control of the remote control panel. 3. The RCS requests AS/400 control. The LCS user does not have control of the console, but has control of the remote control panel. 4. The LCS grants AS/400 control. Since no user has had an active console, the sign-on window appears at the RCS. At this time, the RCS user has control of the remote control panel. After the RCS user signs on successfully, the RCS user has control of the console. 5. The RCS releases AS/400 control. The LCS user has control of the console and remote control panel. Example 3: This example illustrates how control is transferred when the LCS user does not sign on to Operations Console and releases AS/400 control: 1. The LCS in attended mode starts to connect to AS/400, but the LCS user clicks CANCEL when the sign-on window appears. The status shows Pending Authorization. At this time, the LCS user does not have control of the console, but has control of the remote control panel. 2. The LCS releases control (LCS switches to unattended behavior). No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS. Also, SERVER appears as the current user and Operations Console is ready to handle incoming control requests. 3. The RCS connects to the LCS. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS and RCS. Also, SERVER continues to appear as the current user. At this time, Operations Console is ready to handle incoming control requests. 4. The RCS requests AS/400 control. Immediately, the RCS user has control of the remote control panel. Since no user has had an active console, the sign-on window appears at the RCS. After the RCS user signs on successfully, the RCS has control of the console. 5. The RCS releases AS/400 control. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS and RCS. Also, SERVER appears as the current user and Operations Console is ready to handle incoming control requests. Example: Transferring control between an LCS in unattended mode and an RCS The following examples show interactions between a local controlling system (LCS) that operates in unattended mode and a remote controlling system (RCS). They Chapter 2. Using Operations Console 19 illustrate how AS/400 control is transferred between the LCS and the RCS. In these examples, the remote control panel has been installed and configured at the LCS. Example 1: This example illustrates how control is transferred when the RCS user is the first one to request AS/400 control: 1. The LCS in unattended mode connects to AS/400. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS. Also, SERVER appears as the current user. At this time, Operations Console is ready to handle all (LCS and RCS) incoming control requests. 2. The RCS connects to the LCS. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS and RCS. Also, SERVER continues to appear as the current user. At this time, Operations Console is ready to handle incoming control requests. 3. The RCS requests AS/400 control. Immediately, the RCS user has control of the remote control panel. Since no user has had an active console, the sign-on window appears at the RCS. After the RCS user signs on successfully, the RCS user has control of the console. 4. The RCS releases AS/400 control. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS and RCS. Also, SERVER appears as the current user and Operations Console is ready to handle incoming control requests. Example 2: This example illustrates how control is transferred when the LCS user is the first one to request AS/400 control. The LCS user also handles a control request from an RCS: 1. The LCS in unattended mode connects to AS/400. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS. Also, SERVER appears as the current user. At this time, Operations Console is ready to handle all (LCS and RCS) incoming control requests. 2. The LCS requests AS/400 control. Immediately, the LCS user has control of the remote control panel. Since no user has had an active console, the sign-on window appears at the LCS. After the LCS user signs on successfully, the LCS user has control of the console. 3. The RCS connects to the LCS. The LCS user continues to have control of the console and the remote control panel. 4. The RCS requests AS/400 control. The LCS user continues to have control of the console and the remote control panel. 5. The LCS grants AS/400 control. The RCS user has control of the console and the remote control panel. 6. The RCS releases AS/400 control. No user has control of the console or remote control panel. The remote control panel is available in read-only mode at the LCS and RCS. Also, SERVER appears as the current user and Operations Console is ready to handle incoming control requests. Troubleshooting LCS and RCS connections Troubleshooting local controlling system (LCS) and remote controlling system (RCS) connections helps you to solve connection problems. If you encounter connection problems when connecting an LCS to an AS/400 server or connecting an RCS to an LCS, Operations Console provides status messages to assist you in troubleshooting the connections. A status message indicates whether or not you 20 AS/400e: Client Access Express Operations Console have a connection problem. It is displayed under Status in the Connection details area of the AS/400 Operations Console window. Do the following before you start troubleshooting the connection: v Make sure that you have the latest Service Pack for Client Access. For . information on Service Packs, see Client Access v If your LCS allows RCSs to connect to it, make sure that you have the same Service Packs at the LCS and RCS. Status messages: The following are status messages that indicate that you do not have connection problems: v Connecting appears at the RCS during an initial connection to the LCS. v Connecting console is the normal status while the console is making the initial connection to AS/400. If it shows for more than a couple of minutes, see Connecting console in the list of status messages that indicate connection problems. v Pending Authorization appears during an initial connection to AS/400 when the Operations Console sign-on window appears. This status remains until a first user (either at an LCS or RCS) signs on successfully. After the user signs on successfully, the sign-on window and this status will not appear to other users as long as the LCS remains connected to AS/400. v Connected appears at the LCS after an initial connection to the AS/400 server is completed (the user signed on successfully to Operations Console). This status also appears at the RCS when a connection to the LCS is completed. v Disconnecting appears at the LCS when the LCS user disconnects from AS/400 and the PC is terminating the connection. This status would appear at the RCS when the RCS user disconnects from the LCS and the PC is terminating the connection. v Disconnected appears at the LCS after the LCS user disconnected from AS/400 and the PC is no longer communicating with AS/400. v Not connected to LCS appears at the RCS when the PC ends the connection to the LCS. The following are status messages that indicate that you do have connection problems: v Remote Control Panel unavailable appears during an initial connection to AS/400. It shows when there is a problem with the remote control panel cable and the connection, and you choose not to retry the connection. To find a possible solution, see Console or remote control panel cable not detected. v Connecting remote control panel shows when the connection stops working after the initial connection, possibly because the cable is disconnected. To find a possible solution, see Console or remote control panel cable not detected. This status disappears when you solve the problem. v Connecting console is the normal status while the console is making the initial connection to AS/400. If it shows for more than a couple of minutes, the connection failed. It also shows when the connection stops working after the initial connection, possibly because the cable is disconnected. To find a possible solution, see Console fails to start and Console or remote control panel cable not detected. Chapter 2. Using Operations Console 21 v Console unavailable appears when there is a problem during an initial connection to AS/400, and you choose not to retry the connection. It usually shows when the AS/400 Operations Console connection modem is not available, but the console cable is attached. AS/400 Operations Console connection is not a physical modem but a logical device driver that comes with Operations Console and allows an LCS to connect to AS/400. To find a possible solution, see Console fails to start. To further assist you in troubleshooting the connections: v See Troubleshooting LCS for a list of LCS connection problems with their possible solutions. v See Troubleshooting RCS for a list of RCS connection problems with their possible solutions. Troubleshooting LCS While you are connecting a local controlling system (LCS) to AS/400, you may encounter LCS connection problems. Use this information to find a possible solution to the problem. The following are common LCS connection problems with their possible solutions: Authentication errors These are solutions to errors that occur when Operations Console can not establish a connection between an AS/400 server and an LCS (PC). The errors consist of software configuration problems or unrecognizable DST user IDs or passwords: v Verify that you are entering a valid dedicated service tools (DST) user ID and password. v Verify that you have installed Service Pack 3 (SF53300) for Client Access (V3R2M0). v If you are running Windows NT, verify that you have installed Service Pack 3 (or later) after installing Remote Access Service. v If you are running Operations Console on AS/400 servers 4xx or 5xx, lower the speed of the AS/400 Operations Console connection modem to 19200. AS/400 Operations Console connection is not a physical modem but a logical device driver that comes with Operations Console and allows an LCS to connect to AS/400. Console fails to start These are solutions to a problem that occurs when the console fails to start, but the remote control panel, if installed, does start: v If the LCS operates in unattended mode, request control to start the console. v If you are running Windows NT, verify that you have installed Service Pack 3 (or later) after installing Remote Access Service. v Verify that the AS/400 Operations Console connection modem runs at 115200. AS/400 Operations Console connection is not a physical modem but a logical device driver that comes with Operations Console and allows an LCS to connect to AS/400. Exception: For AS/400 servers 4xx or 5xx, the speed of the AS/400 Operations Console connection modem must be set to 19200. v Verify that the AS/400 server is in a state such that the console would be active. For example, the console is active after a manual initial program load (IPL). 22 AS/400e: Client Access Express Operations Console After you perform the IPL, the system reference codes (SRCs) B6004031, B6004501, or B600500X (where x is a number) indicate that the AS/400 server is in the proper state. To perform a manual IPL, see the topic about manual IPL in the Operations Console Setup book. Important: Make sure that you power off or disconnect any display device on any twinaxial work station controllers on bus 0, with port 0 address 0 or 1, or port 1 address 0 or 1. v Verify that the resources of the PC are free of address or interrupt request (IRQ) conflicts. Operations Console uses addresses in the range of 192.168.0.0 to 192.168.0.255. If you run any software that makes your PC SOCKS-enabled (the PC accesses the Internet through a firewall, such as Microsoft Proxy Client, Hummingbird SOCKS Client, or others), check your SOCKS configuration and make sure that the entry is: Direct 192.168.0.0 255.255.255.0 v Verify that you meet all necessary networking requirements. To do this, see ″PC and AS/400 requirements″ and ″Preparing for Operations Console configuration″ in the Operations Console Setup book. Console or remote control panel cable not detected These are solutions to problems that occur when the LCS does not detect the presence of the Operations Console cable or remote control panel cable: v Verify that the cables are properly connected. v For the console, verify that the communications adapter card on AS/400 is properly connected. v Verify that the part numbers for the Operations Console cable and remote control panel cable are correct. To do this, see ″Hardware requirements″ in the book. Operations Console Setup v Verify that the AS/400 server is in a state such that the console would be active. For example, the console is active after a manual initial program load (IPL). After you perform the IPL, the system reference codes (SRCs) B6004031, B6004501, or B600500X (where x is a number) indicate that the AS/400 server is in the proper state. To perform a manual IPL, see the topic about manual IPL in book. the Operations Console Setup Important: Make sure that you power off or disconnect any display device on any twinaxial work station controllers on bus 0, with port 0 address 0 or 1, or port 1 address 0 or 1. v Verify that the resources of the PC are free of address or interrupt request (IRQ) conflicts. Operations Console uses addresses in the range of 192.168.0.0 to 192.168.0.255. If you run any software that makes your PC SOCKS-enabled (the PC accesses the Internet through a firewall, such as Microsoft Proxy Client, Hummingbird SOCKS Client, or others), check your SOCKS configuration and make sure that the entry is: Direct 192.168.0.0 255.255.255.0 v Verify that you meet all necessary networking requirements. To do this, see ″PC and AS/400 requirements″ and ″Preparing for Operations Console configuration″ in the Operations Console Setup book. Chapter 2. Using Operations Console 23 Troubleshooting RCS While you are connecting a remote controlling system (RCS) to AS/400, you may encounter RCS connection problems. Use this information to find a possible solution to the problem. The following are common RCS connection problems with their possible solutions: RCS fails to connect to LCS These are solutions to a problem that occurs when an RCS modem fails to establish a connection with an LCS: v If your PC modem is listed as a Standard Modem option in the Modems folder, configure it with a different manufacturer and model. v If you have an original equipment manufacturer (OEM) modem, your OEM modem may not be configured correctly. If that is the case, try to configure it using some similar modem setups. RCS status remains Connecting These are solutions to problems that prevent the RCS from connecting to an LCS due to improper hadware or software configurations: v Verify that the configuration of the modem that receives the call at the LCS is not set to Dial out only. To do this, see ″Installing and setting up Remote Access book. Service (RAS) for Windows NT″ in the Operations Console Setup v Verify that the resources of the PC at the LCS are free of address or interrupt request (IRQ) conflicts. Operations Console uses addresses in the range of 192.168.0.0 to 192.168.0.255. If you run any software that makes your PC SOCKS-enabled (the PC accesses the Internet through a firewall, such as Microsoft Proxy Client, Hummingbird SOCKS Client, or others), check your SOCKS configuration and make sure that the entry is: Direct 192.168.0.0 255.255.255.0 v If you are running Windows NT, verify that you have installed Service Pack 3 (or later) after installing Remote Access Service. v Verify that the AS/400 system name and the LCS names are correct. If you need to change the names, see ″Changing an existing configuration″ in the Operations Console Setup 24 book. AS/400e: Client Access Express Operations Console Chapter 3. Using the remote control panel The remote control panel (Figure 2) is a graphical interface to the AS/400 control panel. It allows you to perform most of the control panel functions from a local or remote location. You must have installed Operations Console and configured the remote control panel. If you have not done so, see the Operations Console Setup book. Important: For AS/400 servers 270, 820, 830, and 840 the remote control panel runs only under Windows NT. For other AS/400 servers, the remote control panel runs under Windows 95, Windows 98, Windows NT Workstation 4.0 or later, and Windows 2000 Professional. Figure 2. Remote control panel window The following are the elements of the window: v A: Function/Data display v B: Increment and Decrement buttons v C: Power on indicator v D: Power button v E: System Attention light v F: Enter button v G: Mode button Using the remote control panel: © Copyright IBM Corp. 2000 25 To use the remote control panel, do the following (instructions may vary for AS/400 servers 270, 820, 830, and 840): v If the control panel of the AS/400 server has a keystick, it must be inserted to make changes. v To work with AS/400 control panel functions, click the Increment or Decrement button. Then, click Enter. v To change IPL modes, click Mode. For information on creating a customized interface to the AS/400 control panel, see Remote control panel APIs. 26 AS/400e: Client Access Express Operations Console Chapter 4. Setting up an Operations Navigator connection Operations Console allows you to perform privileged tasks, but does not provide an advanced user interface for day-to-day tasks. Setting up an Operations Navigator connection allows you to use an easy and advanced user interface for day-to-day system operation and administration. To set up an Operations Navigator connection via the Operations Console cable, you must have installed Operations Console. You must have also configured a stand-alone local controlling system (LCS) or an LCS with dial-in support. If you have not done so, see the Operations Console Setup book. You only need to set up the connection once. To set up the Operations Navigator connection, follow these steps (instructions may vary if you did not install Client Access Express for Windows): 1. Open Operations Console: a. Click Start and select Programs. b. Select IBM AS/400 Client Access Express. c. Click AS/400 Operations Console. 2. Sign on using any of the three currently assigned dedicated service tools (DST) user IDs and passwords. Operations Console needs a valid user ID and password to verify that the connection between the AS/400 server and the PC is completed. If you have problems when signing on, see Authentication errors in the Troubleshooting LCS page. After you sign on successfully, the status changes to Connected. 3. Confirm that the console is active by verifying that it appears. In the Operations Console window, the status should show Connected. If the console does not appear, see Console or remote control panel cable not detected by LCS and Console fails to start in the Troubleshooting LCS page. 4. Open Operations Navigator: a. Click Start and select Programs. b. Select IBM AS/400 Client Access Express. c. Click AS/400 Operations Navigator. A display appears and asks whether you want to create an AS/400 connection. 5. Click Yes to create an AS/400 connection now. 6. In the AS/400 system field, type localhost. 7. In the Environment field, select My AS/400 Connections. 8. Click any of the following options to set up how to prompt for passwords: v Use Windows user name and password, no prompting If you use this option, your Windows and AS/400 user IDs and passwords must be the same. v Use default user ID, prompt as needed Use this option if this console is going to be used by the same person. v Prompt Every Time Use this option if many persons are going to access this console. 9. Click Next. © Copyright IBM Corp. 2000 27 10. Click Verify Connection. 11. Click Finish. Your AS/400 will be called localhost in AS/400 Operations Navigator. See Operations Navigator for further information. 28 AS/400e: Client Access Express Operations Console Printed in U.S.A.