New Ticket Types
User Guide for Travel Agencies
Table of Contents
Concept ................................................................................................................................................2
Benefits in a nutshell ..................................................................................................................3
Booking classes .............................................................................................................................4
New ticket types and code-share flights .............................................................................5
What changes ....................................................................................................................................5
Plan and shop.................................................................................................................................5
Prepare ...........................................................................................................................................16
Depart .............................................................................................................................................17
Self-service check-in .............................................................................................................17
Check-in at the airport .........................................................................................................18
Security ......................................................................................................................................19
Lounge ........................................................................................................................................19
Boarding .....................................................................................................................................20
Arrive and Reflect .......................................................................................................................20
Finnair Plus....................................................................................................................................20
Whom to contact for help............................................................................................................20
1 Fare Branding Travel Agencies
Concept
Finnair makes its flight tickets easier to sell by introducing five new ticket types that differ in
service elements and travel terms.
Benefits of the new ticket types

Easy to understand ticket types for our customers

Simplified fare rules that are easier to compare and communicate to our customers

Fare rules more harmonized across markets

More options with fully combinable fares to meet different travel needs

More value for money with new priority services in PRO ticket type

All ticket types continue to include one checked bag and meal/snack/beverages on
Finnair operated flights
Note: The booking class examples below represent the fare structure from Europe.
Basic: (booking classes R, Z, O, Q, N, S, V, L):
The best bargain with all the basic services for a convenient journey.
Value: (booking classes R, Z, O, Q, N, S, V, L, K, M, P, T):
Flexibility for the leisure or commuter traveller flying in Economy Class.
Pro: (booking classes Y, B, H):
Business travellers priority services and fully flexible terms in Economy Class.
Business Saver: (booking class I, long-haul)
Ideal for leisure travellers wishing to be pampered and for business travellers.
Business: (booking classes J, C, D + I intra Europe)
The premium choice for Business Class service and full flexibility.
In addition to the above five fare families there is one additional ticket type called “Saver”,
which contains restricted starting-from fares in the lowest booking classes in fares from Asia and
North America.
2 Fare Branding Travel Agencies
Benefits in a nutshell
Short-haul concept
* Where available: see in Depart > Security
Long-haul concept from Europe
* Flights between Finland and Japan: Advance seating (excluding exit seat) is free for everyone.
** Where available: see in Depart > Security
**Subject to availability; on AY operated European flights with business class service
3 Fare Branding Travel Agencies
Long-haul concept from Asia and North America
Booking classes and terms differ. One additional family called “Saver” exists, and contains
restricted starting-from fares in the lowest booking classes.
* Variations in different market areas
** Flights between Finland and Japan: Advance seating (excluding exit seat) is free for everyone.
*** see in Depart > Security
**** Subject to availability; on AY operated European flights with business class service
Booking classes
4 Fare Branding Travel Agencies
New ticket types and code-share flights
The new branded fares are generally valid also on code-share flights.
Priority airport service elements included in the new PRO fares such as priority check-in, priority
baggage, priority security, priority boarding as well as the complimentary upgrade on European
connecting flights for PRO customers are only valid on flights that are both Finnair (AY)
marketed and operated + on Flybe (BE) operated AY2000 flights.
What changes
Plan and shop
Reservations
Fare basis reflects the fare family:
 BU business
 SA business saver
 PR pro
 VA value
 BA basic
 SV Economy Saver (Asia/North America)
Examples:
VHVA2FI: booking class "V" + seasonality code "H" = high + fare family "VA" + RT fare
indicator “2” + country code “FI”
YPR0DE = booking class “Y” + fare family “PR” + OW fare indicator “0” + country code “DE”
VLBA2FI = booking class "V" + seasonality code "L"= low + fare family "BA" + RT fare indicator
"2" + country code "FI"
In fare structures originating in Europe Basic and Value fares are filed using partly same
booking classes. This makes up-sell easier as the price difference is small. Basic and Value are
equal in terms of services offered, but differ by changes & refunds
Asia
Fare basis codes will be changed starting end of January 2013 to better reflect the new brand
names.
Effective date per market:
5 Fare Branding Travel Agencies
Singapore
New fare basis codes in production Tue 29.1.2013
Old fare basis codes will expire Tue 12.2.2013
Thailand
New fare basis codes in production Wed 6.2.2013
Old fare basis codes will expire Wed 20.2.2013
Vietnam
New fare basis codes in production Wed 6.2.2013
Old fare basis codes will expire Wed 20.2.2013
Australia (excl. NZ, NC)
New fare basis codes in production Wed 27.2.2013
Old fare basis codes will expire Wed 13.3.2013
Example Helsinki – Riga – Helsinki (note: test version):
31AUG12**31AUG12/AY HELRIX/NSP;EH/TPM
LN FARE BASIS
OW
EUR RT
B PEN
19 NBA2FI
206.93 N NRF
20 NVA2FI
216.93 N 22 SBA2FI
226.93 S NRF
23 SVA2FI
236.93 S 24 VBA2FI
246.93 V NRF
25 VVA2FI
256.93 V 27 LBA2FI
266.93 L NRF
29 LVA2FI
276.93 L -
238/MPM
285
DATES/DAYS
AP MIN MAXFR
+ 3MAR
+ - AR
+ 3MAR
+ - AR
+ 3MAR
+ - AR
+ 3MAR
+ - AR
All new ticket types can be combined.
Ticket type is shown in FQN:
FQN1
** RULES DISPLAY **
TAX MAY APPLY
01NOV12**01NOV12/AY HELOUL/NSP;EH/TPM
320/MPM
384
LN FARE BASIS
OW
EUR RT
B PEN DATES/DAYS
AP MIN MAXFR
01 RBA2FI
20 R NRF
+ 3+ 3MAR
FCL: RBA2FI
TRF: 528 RULE: BASC BK: R
PTC: ADT-ADULT
FTC: XEX-REGULAR EXCURSION
RU.RULE APPLICATION
Asia and North America
Fare basis codes do not change at time of launch of new branded fares in Asia or US/Canada.
Fare basis codes will be changed during spring 2013 to better reflect the new brand names.
Amadeus tips
In fare structures originating in Europe Basic and Value fares are filed using partly same booking
classes. GDSs are designed to look for lowest available fare within booking class and therefore
they will automatically offer Basic fares, not Value fares.
6 Fare Branding Travel Agencies
Tip 1: Select combinations with pricing by fare basis
In pricing a limited number of combinations are offered. A-option can be used to select a
required combination by fare basis, e.g. flexible fare inbound. This command creates an
automatic pricing.
FXP/A-FARE BASIS
Examples:
A. Select the whole pricing in the specified fare basis:
FXP/A-RVA2DE
B. Select segment 2 and segment 3 in different fare basis:
FXP/A2-RBA2FI/A3-RVA2FI
01 TEST/MR
LAST TKT DTE 05OCT12 - SEE ADV PURCHASE
-----------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS
NVB NVA
BG
HEL
OUL AY
375 R R 12FEB 0630 RBA2FI
12FEB12FEB 1P
HEL AY
364 R R 20FEB 0905 RVA2FI
20FEB20FEB 1P
EUR
25.00
12FEB13HEL AY OUL10.00AY HEL15.00EUR25.00
END
XT EUR 7.86DQ EUR 2.40XU EUR 5.88YF
EUR
20.00YR
EUR
10.06QU
EUR
16.14XT
EUR
71.20
FORM OF PAYMENT FEES MAY APPLY
C. Select segments 2,3 and segments 4,5 in different fare basis:
FXP/S2-3,4-5/A2,3-RBA2FI/A4,5-RVA2FI
Tip 2: “Upsell” Value fare
Amadeus low fare search tools (All Fares, FXD) are by default offering lowest available fares.
After cheapest fare has been booked, regular pricing FXP or Best Pricer FXA can be used
for ”upsell” of Value fare.
7 Fare Branding Travel Agencies
FXU
01 TEST/MR
LAST TKT DTE 05OCT12 - SEE ADV PURCHASE
----------------------------------------------------------AL FLGT BK T DATE TIME FARE BASIS
NVB NVA
BG
HEL
OUL AY
375 R R 12FEB 0630 RBA2FI
12FEB12FEB 1P
HEL AY
364 R R 20FEB 0905 RBA2FI
20FEB20FEB 1P
EUR
20.00
12FEB13HEL AY OUL10.00AY HEL10.00EUR20.00
END
XT EUR 7.86DQ EUR 2.40XU EUR 5.43YF
EUR
20.00YR
EUR
10.06QU
EUR
15.69XT
EUR
65.75
FORM OF PAYMENT FEES MAY APPLY
TICKET STOCK RESTRICTION
BG CXR: AY/AY
>
>
FXA/R,U
* FARE BASIS * DISC
* PSGR
01 RVA2FI
*
* P1
02 RBA2FI
*
* P1
*1-2*NEGOTIATED FARES
*1-2*TICKET STOCK RESTRICTION
* FARE<EUR>
*
76.65
*
65.75
* MSG
*
*
*T
*Y
*Y
>FXT1
Tip 3: Targeting specific Branded fares
Expanded pricing parameters can be used to target fares that match specific criteria:
FXA (lowest applicable fare) - target Basic fares
/R,*NPE – target Value fares
/R,*NR – target PRO fares
/R,*NR – target Business fares (when business cabin selected)
 Long haul: in business cabin both Business can Business Saver may be offered
Tip 4: Best Practice for Amadeus e-Travel Management settings
Amadeus Finland will provide separate instructions for local reseller: suggestions of features and
how to use air rules to target specific AY new ticket types.
Ancillary catalogue
In Ancillary catalogue service elements included in BUSINESS, BUSINESS SAVER and PRO ticket
types are filed with 0.00 EUR.
Example:
008 P1
5.
6.
7.
8.
9.
10.
11.
AY FRA*FRA
E
PRIORITY BOARDING -
0G6
ADT NBR
EUR0.00
009 P1
AY FRA*FRA
PRIORITY BAGGAGE -
E
0LF
ADT NBR
EUR0.00
010 P1
AY FRA*FRA
PRIORITY SECURITY -
E
0LW
ADT NBR
EUR0.00
8 Fare Branding Travel Agencies
Galileo tips
In fare structures originating in Europe Basic and Value fares are filed using partly same booking
classes. Basic Galileo pricing and Shopping commands are designed to look for lowest available
fare within booking class and therefore they will automatically offer Basic fares, not Value fares.
Tip 1: FQA (Fare Quote Alternative) - Price and Upsell value fares
FQA will quote a maximum of four alternative (lowest) fares for the booked flights in booking
class chosen. With this command you can easily compare and sell both Basic and Value fares.
You can also use this command for upsell after using Galileo low fare search tools FS and FQBB.
In case there is available both basic and value fare for the booking class FQA offers pure Basic
and Value fares and also their combinations.
Example:
A. Both outbound and inbound flights in Europe are bookend in Q-class:
>FQA
PSGRS 1 ADT
QUOTE BASIS
1
2
3
4
1=
2=
3=
4=
QVA2DE
Q+
Q+
QBA2DE
CONSTR
RRRR-
QUOTE STATUS
FARE.EUR
GUARANTEED
279.83
GUARANTEED
269.83
GUARANTEED
269.83
GUARANTEED
259.83
AT TIME OF TICKETING
FQA
FQA
FQA
FQA
Value Fare only
outbound Basic Fare + inbound Value Fare (only booking class is shown in FQA display)
outbound Value Fare + inbound Basic Fare (only booking class is shown in FQA display)
Basic Fare only
Before selecting the combined pricing you can check the fare basis and pricing with FQL
command:
>FQL2
FQA FLIGHT
DATE DEP ARR
(DEP. CITY)
FARE FLOWN
MPM
QUOTE 2 PSGR 2
1 AY 822 Q 26FEB3 11351510
FRA
2 AY 2821 Q 02MAR3 08100950
HEL
R
2A
QBA2DE
**NUC
83.50
AY
3
FRA
R
3A
QVA2DE
**NUC
96.16
AY
TOTAL **NUC
179.66
3B TAX
3.93 DQ
7.88 FI
1.20 XU
6.38 DE
3C TAX
7.50 OY
24.94 RA
76.00 YR
3D*FARE*EUR
142.00
TOTAL EUR
269.83
To file the selected fare:
type FF2 - to file alternative fare quote number 2. (Focalpoint and Smartpoint)
or
click the Basis of your choice from FQA (Smartpoint)
B. Example of FQA display when there are 2 different booking classes selected:
9 Fare Branding Travel Agencies
>FQA
PSGRS 1 ADT
QUOTE BASIS
1
2
3
4
1=
2=
3=
4=
QN
QN
QN
QN
CONSTR
RRRR-
QUOTE STATUS
FARE.EUR
GUARANTEED
375.83
GUARANTEED
365.83
GUARANTEED
365.83
GUARANTEED
355.83
AT TIME OF TICKETING
FQA
FQA
FQA
FQA
Value Fare only (only booking classes are shown in FQA display)
outbound Basic Fare + inbound Value Fare (only booking classes are shown in FQA display)
outbound Value Fare + inbound Basic Fare (only booking classes are shown in FQA display)
Basic Fare only (only booking classes are shown in FQA display)
Tip 2: Force combinations with pricing by fare basis
In FQA pricing maximum of four combinations are offered. Pricing by fare basis can be used in
case there would be more combinations and FQA do not offer the needed one.
Examples:
A. Same fare basis for all segments:
FQ@QVA2FI
B. Different fare basis for outbound and inbound segments:
FQS1-2@QBA2FI.3-4@QVA2FI
Tip 3: Targeting specific Branded fares
Penalty/Restriction and traveling class options can be used in pricing and shopping commands to
target fares that match specific criteria’s:
:NR – target Pro fares
++-BUSNS – target Business Saver fares if available for routing. Otherwise Business fares
:NR++-BUSNS – target Business fares
Corporate
Corporate fares are realigned with the new fare families. Y, B, H corporate fares are entitled to
same priority services as published PRO fares.
Note: when the new published fares are launched name change is not automatically permitted in
all corporate fares; check Penalty-category.
UMNR
At the moment all fare notes include text “Contact carrier for details.”
All fares from Q upwards (Q included, also Youth fares) can be used for unaccompanied children.
No child discount.
10 Fare Branding Travel Agencies
Electronic ticket
The fare family is not shown in the e-ticket, but the fare basis reflects it.
Changes
Automated Reissues
Automated reissue tools support new ticket types.
Note:
BUSINESS/PRO and VALUE FARES (KMPT):
Reissue is based on identical RBD (or alternative in Y class for business class fares) irrespective
of value - if new fare is cheaper residual is refunded. Rerouting permitted.
VALUE (except KMPT), BASIC and SAVER FARES:
Previously many AY re-issue rules have been based on fare type, e.g. “equal or higher fare
type” With branded fares this has now been changed and where re-issue is permitted to equal
or higher fare, it is permitted to “equal or higher base amount”, i.e. system does not look for
similar fares but an amount. Rerouting not permitted.
Reissue functionality:
Ticket
Fares
To be changed
Automated reissue
unused
old fares
the first flight coupon (+ possibly other
coupons)
1) old rule´s reissue and cancellation policy
2) fares used in reissue:
new (branded) fares (if permitted in the old
rule)
unused or
partly used
old fares
another coupon(s) than the first i.e. the
first flight coupon remains as it is
1) old rule´s reissue and cancellation policy
2) fares used in reissue : old fares
unused
new (branded)
fares
the first flight coupon (+ possibly other
coupons)
1) new rules
2) new fares
unused or
partly used
new (branded)
fares
another coupon(s) than the first i.e. the
first flight coupon remains as it is
1) new rules
2) new fares
Galileo tips for ticket changes
Tip 1: Changes when only flights or dates are changed
Changes when only date and/or flight are changed can be done using revalidation. Depending of
the market if there is a change fee involved it will be collected by EMD-S, VMCO or via BSP link
VMPD. See section “Collection of change fee” for more details.
REVALIDATION
Revalidation is done per segment. Only those segments must be revalidated that are changed.
11 Fare Branding Travel Agencies
Example:
TKRETS2/TN1059900281382/C2
S2 = Segment number in booking file, 1259900281382 = Ticket number, C2= coupon number
In case the date of traveling is changed and the original flight coupon´s not valid before and
after dates are locked to original travel date add the new travel date into revalidation command.
Example:
TKRETS2/TN1059900281382/C2/NVB11FEB13/NVA11FEB13
NVB = not valid before, NVA = not valid after
To revalidate a ticket for infant add IN after TN
Example:
TKRETS1/TNIN1059900281385/C1
Tip 2: Changes when booking class and/or routing is changed
When booking class and/or routing are changed ticket must be reissued/exchanged as usually.
Depending of the market if there is a change fee involved it will be collected separately by EMDS, VMCO or via BSP link VMPD. See section “Collection of change fee” for more details.
If ticket is unused at the time of change you must recalculate the ticket with fares of date of
exchange. You can usually use as help automatic pricing FQA, FQ, or force the fare by fare basis
(FQ@) To create the Filed Fare for exchange. Remember always to check the taxes and remove
the ones that have already paid in original ticket. In case the original ticket´s base fare is not in
your local currency you must create the Filed Fare manually.
In case ticket is partially used new fare is calculated with fares of date originally issuance.
Filled Fare for exchange is created manually.
Tip 3: Collection of change fee in different markets
A) Markets using EMD-S for Finnair (Electronic Miscellaneous Document)
Create EMD-S elements to the booking file. You must create individual EMD-S element for each
passenger/ticket.
Example:
0SVCAYEK1HEL15DEC-N2/D/922/CHANGE FEE/50.00 <enter>
AY = Finnair two letter code, HEL = Departure Airport, 15DEC = date which can be e.g. date of
departure or date of EMD issuance. Travel Agency can decide what date to use. N2 = Passenger
number in booking file 50.00 = change fee amount
Example of EMD-S elements in booking file before EMD issuance:
12 Fare Branding Travel Agencies
Z0CXU/85 QSBSB 0527785 AG 99999992 12NOV
1.1SMITH/ALEXMR
2.1JONES/ARTHURMR
1. SVC AY EK1 HEL 15DEC-D/922/CHANGE FEE/NM-1SMITH/ALEXMR/
/50.00EUR
2. SVC AY EK1 HEL 15DEC-D/922/CHANGE FEE/NM-1JONES/ARTHURMR/
/50.00EUR
3. AY 831 Q 27AUG HELLHR HK2 0800
0910 O*
E TU
4. AY 832 Q 31AUG LHRHEL HK2 1020
1515 O*
E SA
Now save the booking file and issue each EMD separately.
Example of change fee EMD-S issuance command:
EMDI/SM1/IC1055785722720
SM1 = SVC-element segment line 1 in booking file, 1055785722720 = Ticket number that EMD
will be issued in connection with.
After issuance the EMD numbers will be displayed in SVC elements. Also EK status has changed
to HI.
1Z0CXU/78 QSBSB 0527785 AG 19210380 13NOV
1.1SMITH/ALEXMR
2.1JONES/ARTHURMR
1. SVC AY HI1 HEL 15DEC-D/992/CHANGE FEE/NM-1SMITH/ALEXMR/
1051810707660C1/50.00/EUR
2. SVC AY HI1 HEL 15DEC-D/992/CHANGE FEE/NM-1JONES/ARTHURMR/
1051810707661C1/50.00/EUR
For Finnair adding EMD numbers as SI-element (OSI) to Booking File is not any more needed.
In near future Travelport will launch Electronic Miscellaneous Document Generator (EMD
Generator) application which will make EMD segment creation and issuance even easier.
B) Markets using VMCO via Galileo or VMPD via BSPLink
You can collect Finnair change fees VMCO via Galileo. In case if VMCO is not available on your
market use VMPD via BSPLink to collect change fees. You must create individual EMD-S element
for each passenger/ticket.
After issuing the VMCO or VPMD it is mandatory to add SI.-element (OSI) to the booking file to
inform Finnair of collection of change fee document number. To create SI.-element use exactly
this format.
SI.AY*MCO 1055224335000
Name change
It is possible to change passenger latest one day (24 h) before the departure of the first flight
segment in Value, Pro, Business Saver and Business.



When combined fares, the most restrictive name change rule applies.
Fake names are not permitted and PNRs will be cancelled automatically.
Allowed on AY and Flybe operated AY2000 flights.
13 Fare Branding Travel Agencies




Name change must be requested by the original passenger or in some cases by the
person who made the booking (e.g. secretary or travel assistant).
If name is changed, chargeable services such as extra baggage and seat are lost.
Name changes can be done only by Finnair.
The charge for name change/correction is collected with EMD-S in the markets where
EMD is available. See step-by-step instructions below.
Flights to US
Inform customer on ESTA and Advance Passenger Information deadlines:


The DHS recommends that you submit your ESTA application through the CBP website no
less than 72 hours prior to travel.
Finnair is obligated to send passenger information to the TSA no later than 72 hours
before flight departure or if a reservation is made within 72 hours of departure,
immediately. If Finnair does not get security clearance for a particular passenger on time,
the passenger is not allowed to board the flight.
Name correction

Name correction fee can be used when the passenger does not change, but there is a
spelling error, etc.
Fees
NAME CHANGE FEES
US
Canada
Hong Kong
India
Japan
China
Korea
Singapore
Thailand
United Arab Emirates
Australia
NAME
NAME
CURRENCY CHANGE
CORRECTION
250
USD
25
250
CAD
25
2000
HKD
500
14 000
INR
1500
20 000
JPY
3000
1 600
CNY
400
290 000
KRW
50000
300
SGD
80
8 000
THB
1000
950
AED
150
not
allowed
AUD
65
Europe => longhaul
Europe => within Europe
EUR
EUR
100*
50*
25*
25*
*or the equivalent sum in local currency
Name change procedure – Step by step
AMADEUS PNR
1. Travel agent collects the Name Change Fee on EMD-S NAME / vMCO (RFIC code W)
14 Fare Branding Travel Agencies
a. Creation of SVC element:
IUAYHK1NAME
--- TSM --REMES/RIITTA MS
2 SVC AY HK1 NAME
b. Create TSM-P:
TMC/VAY/L2
Add fee, coupon value & form of payment:
TMI/F50/CV-50/FP-CASH (if name change of FI domestic ticket TMI/F45.87/X4.13YFGO/CV45.87/FP-CASH)
Add issued in connection with information:
TMI/IC-TKT1054444333222
c. Issue EMD
2. Travel agent contacts Finnair. AY adds an FO line for name change, deletes the FA line and
changes the passenger name element. AY also adds SSR CKIN “Name changed from xxxx to
xxxx dd.mm.yy”
3. Travel agent adds “Name change” to the FE element and prepares TST for reissue.
4. Travel agent issues a new ticket against the original ticket.
AMADEUS PNR + FQTV NUMBER
1. As it is not possible to change the name if there is frequent flyer number in the PNR, travel
agent creates and prices a new PNR (old booking class + fare can be used).
2. Travel agent collects the Name Change Fee on EMD-S NAME / vMCO (RFIC code W)
IUAYHK1NAME
--- TSM --REMES/RIITTA MS
2 SVC AY HK1 NAME
b. Create TSM-P:
TMC/VAY/L2
Add fee, coupon value & form of payment:
TMI/F50/CV-50/FP-CASH (if name change of FI domestic ticket TMI/F45.87/X4.13YFGO/CV45.87/FP-CASH)
Add issued in connection with information:
TMI/IC-TKT1054444333222
c. Issue EMD
3. Travel agent contacts Finnair. AY adds FO line and SSR CKIN “Name changed from xxxx to
xxxx dd.mm.yy”
4. Travel agent updates TST for name reissue.
5. Travel agent adds “Name change” to the FE element.
6. Travel agent issues a new ticket against the original ticket and cancels the original booking.
15 Fare Branding Travel Agencies
3rd PARTY PNR (Galileo/Sabre etc.)
1. Travel agent creates a new PNR, original booking class may be used.
2. Travel agent contacts AY; AY inserts an authorization for full refund of original ticket against
new ticket with new name, SR OTHS ZZ-FULL REFUND AND NEW TKT DUE TO NAME CHG AUTH
BY XX.
3. Travel Agent collects the Name Change Fee on vMCO and inserts document number in an OSI
element. Element to be used depends on GDS.
4. Travel agent prices the PNR, old fare can be used (manual pricing permitted).
5. In case of manual pricing
- Travel agent adds “original first issue DDMMMYY” to the FE element.
- AY adds authorization: SR OTHS ZZ-MANUAL PRICING DUE TO NAME CHG AUTH BY XX.
6. Travel agent issues a new ticket and informs AY of new ticket number.
7. Travel agent cancels the original booking.
Cancellations


Cancellations and refund according to the fare restrictions.
When combined fares, the most restrictive cancellation rule applies for the whole journey.
Prepare
PRO upgrade
Complimentary upgrade on AY-operated European segments is offered to PRO customers who
have a connecting AY long-haul flight. The upgrade is subject to availability.
Conditions:
 seats available in business class
 customer has PRO ticket to AY operated long-haul flight
 customer has connecting AY operated or Flybe operated AY2000 flights within Europe
 there are no SSR elements preventing the upgrade*
*Customers with the following special service requests (SSR) cannot be upgraded:
 INFT, BSCT, EXST, CBBG, STCR, MEDA, DEPA, DEPU
E.g. MAD – (business) HEL – (economy) TYO –(economy) HEL –(business) MAD
The upgrade is done at the time of the check-in and if the upgrade is possible, customer will
receive a Business Class boarding pass.
16 Fare Branding Travel Agencies
Business Class boarding pass for the European flight guarantees the customer priority check-in,
priority baggage, priority security (where available), access to lounge before departure of
European connecting flight, priority boarding and business class meal and service onboard.
Pre-departure e-mail
Pre-departure e-mail that is sent to the customer 2 weeks before the flight, 1 day before the
flight and 1 day before the return flight, is tailored according to the following levels: Economy
for Basic and Value, Economy PRO for PRO and Business for Business Saver and Business.
Depart
Self-service check-in
In the boarding pass it is written Economy for Basic and Value, Economy PRO for PRO, and
Business for Business Saver and Business.
Priority Security and lounge eligibility are shown in the online boarding pass and in the mobile
boarding pass.
Example of an online boarding pass
Finnair Plus Gold, Business Class
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Example of a mobile boarding pass, PRO
SMS message:
FINNAIR confirmed check-in: TAIVAS SINI AY637 HEL-ARN 29.06.2012 departure 16:00, gate
opens at 15:25, seat 7E middle Economy Pro. Mobile boarding pass
https://uat.checkin.amadeus.net/1ASIHSSMCCIAYU/ssscay/bp?IFOI=DCS&id=5X4FCN617
Pick up a paper boarding pass at the baggage drop desk if you cannot open the mobile boarding
pass.
Check-in at the airport
Priority check-in
Priority check-in is available for PRO, Business Saver and Business customers.
In the boarding pass it is written Economy for Basic and Value, Economy PRO for PRO and
Business for Business Saver and Business.
Priority Security and lounge eligibility are shown in the boarding pass.
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Examples of boarding passes
Finnair Plus Gold, Business Class
Economy PRO
Security
Check updated airport status from Finnair website http://www.finnair.com/INT/GB/informationservices/at-the-airport/priority-security
Lounge
All customers with Business boarding pass or lounge invitation in the boarding pass have
lounge access. Information of lounge eligibility is printed on boarding pass.
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Boarding
All customers with Economy PRO or Business boarding pass are entitled to Priority boarding.
Boarding announcements include PRO customers.
Arrive and Reflect
Priority baggage (Economy PRO and Business boarding pass), labeled with a priority tag, will
be delivered among the first on the baggage carousel.
Finnair Plus
Finnair Plus points are granted based on the ticket type and the zone.
Nordics: Nordic countries, Baltic countries, SVO, LED, KRK, WAW
Europe: including DBX
Long haul 1: BKK, SEL, PEK, SHA, CKG, DEL, NYC
Long haul 2: TYO, OSA, NGO, SIN, HKG
Region
Domestic
Nordics
Europe
Long haul, 1
Long haul, 2
Business Business Saver
N/A
N/A
200 %
N/A
200 %
N/A
200 %
200 %
200 %
200 %
Pro
150 %
150 %
150 %
150 %
150 %
Value
100 %
100 %
100 %
100 %
100 %
Basic/Saver
50 %
50 %
50 %
50 %
50 %
Booking classes A, G, W: 25 %.
Whom to contact for help
Agent Info tel. +358 9 818 31610
Ticketing Help tel. +358 9 818 31911, aytkthelpint@finnair.com
Easy
Amadeus Helpdesk for travel agencies (help concerning Amadeus functionality)
tel. +358 600 922 90 (Finland)
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Base points
1 000
1 000
2 000
7 500
8 500
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