LIMITED PANEL WARRANTY
WARRANTY COVERAGE: ICS extends the following warranty to the original purchaser/user,
which shall be deemed to mean the individual or company for whom the warranted product(s) was
originally installed. It neither assumes, nor authorizes any person to assume, any obligation other than
that covered by this warranty, and applies only within the continental boundaries of the United States
of America, its territories, possessions and Canada.
ICS warrants the foamed-in-place panels manufactured and sold by it to be free from defects
in material and workmanship under proper and normal use and service for a period of 10 years from
the date of original installation, but not to exceed 10 years and three months from date of original
shipment, subject to the proration of warranty coverage for warranty claims submitted. Painted
surfaces shall be warranted against defects in the materials and workmanship under normal use and
service for a period of one year.
All hardware (except refrigeration system, covered separately if sold by ICS) are warranted
against defects in materials and workmanship under normal use and service for a period of one year
from date of installation, but not to exceed fifteen months from date of original shipment. Labor for
the hardware is covered for the first thirty (30) days. Replacement parts purchased from ICS will be
warranted for a period of ninety (90) days from ship date. A purchase order or credit card must be
furnished for all warranty parts and all parts must be returned for inspection, excluding compressors.
Once a part has been inspected and it has been determined that the part failed because of defect of
manufacturing or materials, a credit will be issued.
ICS will repair or replace, at its option, any panels or hardware manufactured or sold by it
which prove to be defective within the warranty coverage. ICS’s obligation to repair or replace
any defective panel for which a warranty claim is submitted to ICS shall be conditioned on the
customer paying a prorated cost of the repair or replacement. Inspection by ICS of parts claimed
defective shall be final in determining warranty status. The warranty does not include transportation
charges to and from, nor the cost or responsibility of removing the defective part or reinstalling the
replacement or repaired part and will not apply to said equipment nor any part thereof which has
been subject to misuse, damage in transit, accident, negligence, alteration or improper installation
or operation contrary to ICS’s directions, instructions or recommendations.
With respect to products (doors, windows, refrigeration, etc., but not limited to.) sold or
supplied by ICS but manufactured by other companies who furnish their own warranties, ICS’s sole
obligation is to assist the original purchaser in contacting said manufacturer.
Exclusions from Warranty Coverage:
1.
Equipment that has been subject to removal from original site, rebuilt or subject to
any accident or alterations from original print.
2.
Bulbs or fluorescent light bulb replacement
3.
Refrigeration leaks occurring at threaded connections or joints on remote systems,
4.
adjustments/resetting (i.e. doors, valve adjustments, defrost component
adjustment, pressure control or room thermostat adjustments, circuit breaker
resetting, fuse replacement, door thermostat or alarm resetting, (unless
Authorized by OneSolutionSupport Service).
5.
Additional field components or controls not supplied by manufacturer.
6.
Field wiring, drain lines, heaters, refrigerant piping, not supplied by manufacturer.
7.
Condenser or evaporator coil cleaning.
8.
Refrigeration top off charge on remote units, refrigerant, oils, filters or driers.
9.
Start-ups, improper installation, negligence, abuse, misuse or unauthorized service.
10.
Damage caused by improper cleaning, use of corrosive cleaning chemicals,
floods, storms, acts of God, use/abuse, site or environmental conditions.
11.
Overtime labor rates, unless authorized by OneSolutionSupport Service.
12.
Door gasket and sweeps are considered consumables and are subject to wear and
damage.
13.
Damage during transit by freight carrier, unloading, storage or delays caused by
weather, traffic, labor or scheduling. All products must be inspected and damage
notated on the freight bill, to allow a freight claim to be filed.
First or second year labor warranty (Optional);
Coverage can be purchased to provide warranty coverage for the refrigeration or box components for an
additional 1 or 2 years. If refrigeration warranty is purchased, this covers only refrigeration
components, not box components.
Sixty month extended Refrigeration service agreement (Optional);
Coverage can be purchased to provide warranty coverage for the refrigeration for an additional sixty
(60) months. If refrigeration warranty is purchased, this covers only refrigeration components, not
box components.
First year compressor replacement warranty:
The compressor replacement warranty does not apply to any other part of the equipment other than
the compressor. For the first year, the servicer must exchange the compressor over the counter at an
authorized wholesaler. The warranty does not cover refrigerant, filter, drier, oil or any incidentals
normally required by the servicer to perform this service. This also does not cover any freight to
expedite the compressor to the servicer.
2nd through 5th year compressor replacement warranty (Optional):
The compressor itself will be warranted, providing the extended warranty is purchased and will be for
the part only. The replacement compressor will be reimbursed at the actual wholesale price. A copy of
the wholesalers invoice must contain the serial number of the compressor, the serial number of the old
(core) compressor and the wholesale price of the replacement compressor clearly printed on their
invoice. The warranty covers the wholesale cost of the compressor only and does not include any
freight, labor, mileage, mark-up or any other parts to make the repair.
Floor Panels:
Floor panels are not warranted under the following conditions; wet mopping or use of a water hose for
cleaning, rolling wheel traffic (carts, dollies, pallet jacks, etc.) on non-reinforced (overlay) floors and
or weight loads that exceed 800 lbs. /sq. ft. on non-structural floors.
Doors:
Doors are built to be the strongest in the industry; however any product, shelves, boxes or obstructions
can cause the door to stress at the hinge points, causing the door to fail. The door must be allowed to
swing the full extension of the door. ICS warrants insulated cold room storage doors, exclusive of
hardware and accessories to be free from defects in materials and workmanship for a period of five (5)
years. ICS obligation under this warranty will be for replacement materials only. If the door fails
because of these conditions, the door must be returned to the factory for inspection, before warranty
will be considered.
IN NO EVENT SHALL ICS BE LIABLE FOR LOSS OF USE, REVENUE OR PROFIT OR
FOR ANY OTHER INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES INCLUDING BUT NOT LIMITED TO, FOOD SPOILAGE OR PRODUCT
LOSS, ARISING FROM THE SALE, USE OR INSTALLATION OF THE PANELS OR
HARDWARE OR FROM ANY OTHER CAUSE WHATSOEVER.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES
WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS, OR IMPLIED (INCLUDING ALL
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
AND ALL WARRANTIES ARAISING FROM COURSE OF DEALINGS OR USEGE OF
TRADE). It shall be ICS’s sole and exclusive liability and Buyer’s sale and exclusive remedy for action,
whether based in contract, in tort, (including negligence), strict liability or otherwise. Upon expiration of
the Warranty period all such liability shall be terminated. In order to exercise this warranty, the Buyer
must notify ICS in writing immediately upon knowledge of a problem. Failure to notify ICS voids this
warranty.
YOUR RESPONSIBILITIES: In the event of a malfunction, you or a designee must notify our
service department and follow the instructions provide to start a warranty claim.
HOW TO SUBMIT A WARRANTY CLAIM:
1. Call our service department
OneSolutionSupport
1-800-333-5653
service@onesolutionsupport.com
parts@onesolutionsupport.com
2. Provide the brand, model and serial number of the equipment, along with the customer name,
address, city, state, zip code, phone number and contact name.
3. Provide a description of the issue, and what has been done to diagnose the problem.
4. If it is a warranty claim, you will be provided with a work order or authorization number,
which must be written on all invoices. The invoice must clearly show the model and serial
number of the equipment, the exact work performed, hours worked and the labor rate, along
with any parts used.
5. You will be notified on the procedures to file a warranty claim.