Return of non-faulty goods
Country
Is it possible to return If yes, what is
non-faulty good to the the term for
store, when it was returning?
bought on the premises?
AUSTRIA
A lot of traders offer this --possibility
to
their
customers.
Such
a
contractual commitment
should be mentioned on
the invoice. Consumers
shall not rely just on the
oral promise that this
would be ok.
Most shops offer this Usually within --possibility.
3 - 30 days.
The
traders
can decide the
terms.
No. This right is only for ----consumers who buy from
a distance (they have 7
days to return the goods
back
without
any
explanations to trader).
BELGIUM
BULGARIA
Are
there
any
exceptions regarding
the return? (E.g. it is
not allowed to return
perfume
or
underwear
or
something else)
---
CYPRUS
It is possible to return --non-faulty goods to the
store when bought on the
premises.
CZECH
REPUBLIC
Most shops offer this Usually within --possibility.
3 - 30 days.
The
traders
can decide the
terms.
Most shops offer this Usually within ---
DENMARK
---
Is
there
a
implementing
right?
law
this
According to Austrian
Civil law there is no
right to rescission in this
case.
Consumers are not
ensured a right of
return by law, but most
shops offer it as a
service.
According to Bulgarian
Law of the Protection of
the Consumers there is
no legal right for
consumers to return the
good, which is not
defective, when it was
bought on the premises.
This is always subject to
the store’s policy. In
Cyprus it is quite
common for stores to
accept returns of nonfaulty goods; but they
usually do not provide
money refunds, only
product exchange or
money vouchers.
Consumers are not
ensured a right of
return by law, but most
shops offer it as a
service.
Consumers are not
possibility.
ESTONIA
FINLAND
GERMANY
HUNGARY
IRELAND
LATVIA
LITHUANIA
3-30 days. As
it is a service
granted by the
shop,
the
traders
can
decide
the
terms for the
right of return
as they please
(more or less).
The return of non-faulty ----goods is voluntary for the
trader.
In practice many stores The timeframe Yes, as the law does
give consumers the right is
anything not
provide
to
return
and/or between 7 to consumers with such a
exchange. Usually they 30 days.
right, the stores are
are big markets.
free to set the terms
for this voluntary
gesture.
Many traders offer that Most of the --right to the consumers, shops have a
according to their own timeframe
rules. The situation can between 7 and
be different if it is a 30 days.
purchase linked to a
consumer
credit
(withdrawal right).
Sometimes
traders ----provide with this right the
consumers according to
their own rules, usually
after Christmas time.
Many
traders
offer The terms and --consumers the right to conditions of
return non-faulty goods.
such returns
are decided by
the shops.
It is a free will of the ----trader or it depends on
the general terms and
conditions of the trader if
consumer can return nonfaulty goods.
Yes, it is possible with the 14 days.
There
are
many
exceptions mentioned in
exceptions regarding
the legal act.
return or exchange of
non-faulty
goods
bought
on
the
premises. Consumer
can’t
return
or
ensured a right of
return by law, but most
shops offer it as a
service.
It is not regulated by
any law.
No such right based on
law.
There is no obligation.
There is
obligation
traders.
no
on
legal
the
There is no law allowing
consumer to return
non-faulty goods.
There is no stated by
law
which
allows
returning
non-faulty
goods to the store.
29 June, 2001 Rules on
return and exchange of
goods
LUXEMBOURG
MALTA
NETHERLAND
S
The return of non-faulty --goods depends entirely
upon the good will or
general
terms
and
conditions of the trader.
It is dependent on the --good will or condition set
by the seller.
It is often possible to --return a non-faulty good
to the store, but this is an
extra service/policy which
stores
often
offer.
Therefore if a store
doesn’t have this policy,
consumer can’t return
the good.
exchange: perfume,
cosmetics,
photography
and
cinematography
goods,
books,
reproductions, fabrics,
carpeting,
except
carpets, underwear,
nightwear,
baby
clothes, tights, socks
and other similar
goods, pearls, gems,
noble
metal
and
jewellery,
except
bijouterie, machines
and
mechanic
equipment,
audio
equipment, video and
television equipment,
overground transport,
ships, boats and other
sailing gears; optic,
photography
and
cinematography
measurement
equipment, medical or
surgical
devices,
watches,
musical
instruments, arm and
ammunition,
furniture,
bedding,
chandeliers,
toys,
games, except sports
and fishing devices.
--There is no obligation in
law.
---
No right at law.
---
Stores are not obliged
to do so by law.
POLAND
The right to return
depends on seller and
there are no general rules
on it. Especially network
stores of IKEA, SATURN
provide clients with such
a right in Poland.
PORTUGAL 1. Consumer’s law only
2.
allows this if the seller
hadn’t informed the
consumer about the real
characteristics of the
good. However, many
Portuguese enterprises
and stores have a return
“policy”.
SLOVENIA
SPAIN
SWEDEN
The return of non-faulty
goods depends entirely
upon the good will or
general
terms
and
conditions of the trader.
Many traders offer that
right to the consumers,
according to their own
rules.
As those rights
are set on the
basis of softlaw
a
cooling-off
period could
be
different
depending on
stores,
networks etc.
Usually
3.
consumer has
15 or 30 days
to return the
good.
Sometimes he
has his money
back. Others,
he has to
change
to
another good.
---
---
No law.
In Portugal perfume or
underwear is not
allowed. Even things
that show that they
were
used,
like
clothes,
books,
records…
As written before, the
Portuguese consumer’s
law only talks about
missing pre-contractual
information. In this
case, consumer has 7
days to return the good.
---
There
is no
law
implementing the right
to return non-faulty
goods.
Most of the --shops have a
timeframe
between 7 and
30 days.
In Sweden there are --The
store
might
open purchase and right
exempt
e.g.
to exchange.
underwear from open
To act on open purchase
purchase or you have
means consumer gets his
to ask for plumbing
money back if he regrets
when you think about
his purchase and returns
returning back the
the purchased within a
underwear.
certain time. It is not
It is often "sale goods
obvious that consumer
are not refundable" in
can return an item for a
the shops.
full refund if he cancels a
purchase. If you want to
buy goods on the return
policy should you ask for
it before you pay. If the
deal goes with the return
policy it is important that
this be recorded, for
example, on the receipt.
There is no obligation.
There is no law that
entitles you to open
purchase when you buy
in stores. But there are
many
department
stores, chain stores and
individual shops which
apply
money
back
without having to ask
for it.
UK
Some stores that do not
apply open purchase can
instead
offer
you
exchange of product.
Sometimes
you
are
offered a voucher if you
regret your purchase.
You may not recoup your
money. Before you pay,
ask when you must
return the item.
In
most
instances
consumers will find that
they can return goods to
retailers in the UK but
this is usually down to the
good
will
of
the
company. When goods
are non-faulty the retailer
has no legal obligation to
accept a return for a
store credit or refund.
Most
big
retailers offer
a
30
day
return policy
but consumers
may find some
of the smaller
businesses do
not.
Some
items
i.e. No law.
underwear, perishable
items
are
not
accepted.