Interaction
Innovation
In control
PRIDIS.COM
Pridis
Operator
Console
The efficient and professional answer
to your accessibility challenges.
OPERATOR
CONSOLE
Partner
Whether your business is large or small, efficient communication is
always a challenge. Companies are being increasingly confronted
with different types of mobile and virtual partnerships. So how
personal and efficient is the contact with your customers? And
how accessible are your employees?
“The Operator Console is great to work with because I myself can decide
which information I want to display. So it’s easy on the eye as well as handy
for quickly forwarding calls from customers.”
Chat option provides
Multiple queues with VIP
pre fab templates for
call handling
quicker response
Incoming calls are handled on the
basis of call information: VIP,
urgent, waiting time, etc.
easily adjustable
interface with
click-and-call
Intuitive ‘Call wheel’ for
efficient call redirection
Attendant
availability
My Connecsy provides info on
reports, call history and
user interface
Agenda
find-as-you-type adjustable to
information
your own preferences
Pridis Operator Console: the solution
result of very close cooperation between users,
platforms. This gives the telephonist immediate access
earlier contact mean that your customers benefit from
In order to do business efficiently, you want be able
such as receptionists, and our developers with their
to information about the current out-of-office status
more personal contact. The customer never has to
to guarantee a fast response to customer queries.
knowledge of modern communication capabilities.
of all employees. Handy shortcuts on the keyboard
wait for long thanks to the option for different queues
The modern Pridis Operator Console not only makes
Users of the operator console can themselves decide
mean that mouse movements are no longer necessary
and for preferential treatment, where the telephonist
it easy for your employees to answer and forward
whether and how many queues are displayed, how
for common functions and calls on hold can be given
decides which call will be handled next (VIP) and
telephone calls, it also helps them to handle contact
much out-of-office information about employees
priority by answering them first.
will be announced with or without an introduction.
with customers very professionally thanks to the
can be displayed or, for incoming calls, how
additional customer information it provides. Pridis
much relevant customer information is shown on
Multi-channel
Unify
Operator Console users can view all the necessary
the screen. Colleagues may require more or less
On the same working screen used to handle incoming
The Pridis Operator Console is designed with the
availability and accessibility information at a glance
information on the screen or other colour settings
and outgoing calls, emails can be sent (Microsoft
vision that the console makes a significant contribution
without having to switch between screens. Receptionists
for the components used, and they can define these
Exchange) and users can chat using Microsoft Lync.
to optimizing communication, regardless of the size
can use chat, mail and paging options to pass on call
themselves. In the user profiles, all the settings can be
In the unlikely event that nobody is available to speak
of your company and the platform on which your
information to individuals or groups in the organisation.
designed specifically for each individual user.
to the customer, with just one click the operator
software is installed. In case you are using a Unify
can send an email, chat or call-back message with
platform the Pridis Operator Console will fit seamlessly
Efficient
the name, number and time for a call-back request.
into your business processes. Pridis integrates Unify
Improve your communication and your business
performances and increase customer satisfaction.
Pridis Operator Console makes employees accessible,
Together with users, Pridis has already integrated a
Open Scape Business with favorites list, presence
Tailor-made and flexible configuration
no matter how mobile they are. For an extra personal
number of templates for mail and chat messages for
information, outlook as an integral component within
The design of the operator console is based on
approach, the user can quickly search (Find-As-
rapid responses.
the operator console. Pridis makes your operator
the needs of our existing customers. Pridis has
You-Type) for internal and external contacts using
been developing and supplying operator consoles
extra information such as memos, public and private
VIP: The benefit for the customer
for over 15 years. The Pridis Operator Console is the
information, local numbers and availability on different
Number recognition and links to memos based on
a key player in the professionalization of your
customer contact.
The advantages:
For the user:
• One user-friendly, personally configured screen
• Information about employee and telephone data
availability at a glance
• Ability to search for employees’ specific knowledge
• The option to ‘park’ multiple calls
• Overview of call history
• Email call-back requests with just one click
• Call recording
For your customers:
• More personal contact thanks to number recognition
and links to memos based on earlier contact
• Multiple queues – customers never need to wait long
or repeat questions/requests
• Possibility of VIP treatment
Basic features:
• Incoming calls are handled on the basis of call
information: VIP, urgent, waiting time, etc.
• Prioritisation – the telephonist can choose which
call will be handled first
• The telephonist can create memos and mark
numbers for an extra-personal approach
• Detailed information, such as availability, internal
phonebook and agenda, is displayed in real-time
• Multi-channel support – on the same working screen,
users can handle incoming and outgoing calls,
send emails (Microsoft Exchange) and chat using
Microsoft Lync
• Quick search (Find-As-You-Type) for internal
and external contacts, with extra information such
as availability on different platforms, memos,
public and private information and local numbers
• Conveniently arranged and easily adjustable
interface with click-and-call and mouse and
keyboard support
• Call annotation
• Suitable for Microsoft Lync /Exchange
Pridis B.V.
Berencamperweg 6B
3861 MC Nijkerk
t: +31 33 2450079
f: +31 33 2475701
e: info@pridis.com
Interaction
Innovation
In control
PRIDIS.COM