Case Study | Lending Solutions
CreditQuest Improves Accuracy and Efficiency at
Baker Boyer Bank
®
Executive Summary
Baker Boyer National Bank is Washington state’s oldest independent bank. Founded in 1869 and headquartered
in Walla Walla, Washington, the institution is still family-owned and operated, and takes great pride in its strong
community ties.
“Our objective was to get a comprehensive solution to credit
management, including credit approval processing, financial
analysis and portfolio management.”
Gerianne Graham
Vice President of Lending Operations
Baker Boyer National Bank
Bank Profile
Name: Baker Boyer National Bank
Location: Walla Walla, Washington
Assets: $380 million
• 9 locations
• Baker Boyer National Bank continues to grow and
improve its business processes in order to better
serve its customers.
Lending Payments Core Channel Optimization
“We have received rave reviews
from our examiners on our new
credit management process.”
Gerianne Graham
Vice President – Lending
Baker Boyer National Bank
Reduced Inconsistencies in Credit Analysis
Baker Boyer National Bank chose CreditQuest, a complete,
Recognizing they needed to review their business processes,
end-to-end commercial credit management system. The
the management team at Baker Boyer National Bank hired
a consultant to assess their entire business process. They
learned that the bank had inefficiencies in its commercial
solution brings origination, financial analysis, portfolio risk
management, underwriting, documentation and executive
reporting together for a unified, relationship-centric view of the
lending process. There were inconsistencies in credit
customer’s financial data and supporting documents.
analysis and in the documents used. In addition, commercial
Bank Examinations Are Completed More
Quickly and Easily
credit information was kept on individuals’ computers, not
in a centralized system where it could be better protected
and shared among authorized stakeholders. The consultant
recommended that they invest in a credit management system
and, after much research, recommended CreditQuest® as a
system that would fit Baker Boyer National Bank’s needs.
A Complete Credit Management System
“Our objective was to get a comprehensive solution to credit
management, including credit approval processing, financial
analysis and portfolio management. At the same time, we knew
we would be restructuring the commercial lending process,”
said Gerianne Graham, vice president of lending operations
for Baker Boyer National Bank. “We wanted a system that all
branches could access and a system that would securely hold
all customer credit data and supply the tools our branches
needed for streamlined lending processes.”
Lending Payments Core Channel Optimization
Since implementing CreditQuest, Baker Boyer Bank’s
examinations have greatly improved. Its last examination was
completed in one-eighth of the time as previous exams. As
a result of using CreditQuest, Baker Boyer easily prepared
comprehensive reports for examiners because all the
information was in one system. In addition, the credit memos
in CreditQuest included all the information Baker Boyer
National Bank’s examiners requested.
Improved Accuracy and Efficiency
CreditQuest has provided Baker Boyer National Bank with
a complete process that can be tracked from start to finish.
It has improved the bank’s efficiency, accuracy, and reduced
paper usage. In addition, the solution has helped the institution
completely achieve electronic credit files, which are now
accessible to all employees authorized to view them. “Our
and efficiently. “Before implementing CreditQuest, it took
loan approval process can be managed and tracked easily.
one employee two to three weeks to prepare the monthly
The approval process takes much less time and each approval
reports. Now with CreditQuest, it takes the employee only
gives a time and name of who has approved the loan. If the
one to two hours, enabling us to reduce staff time for portfolio
loan is over the loan officer’s limit, CreditQuest automatically
management reporting by an average of 25 hours per week,”
escalates the application to the loan committee for approval,”
said Graham.
expressed Graham.
A Reputable and Established Vendor
Monthly Board Report Preparation
16
Baker Boyer National Bank’s management felt that choosing
14
the right vendor was as important as choosing the right system.
12
“It was important to us to use a vendor that was reputable and
10
established. We had an established relationship with D+H,
8
and had been a LaserPro® user for years. We knew D+H had a
6
good implementation and support team. With CreditQuest, we
4
have all the functionality we need and the support of a vendor
2
with whom we have a valued relationship,” stated Graham.
0
“Our loan approval process
can be managed and tracked
easily. The approval process
takes much less time and each
approval gives a time and name
of who has approved the loan. If
the loan is over the loan officer’s
limit, CreditQuest automatically
escalates the application to the
loan committee for approval.”
Time
Saved
Reduced
by 97%
Before CreditQuest
With CreditQuest
Improved Data Quality
When implementing CreditQuest, Baker Boyer found an
unexpected benefit. As the bank pulled data from its core
system, CreditQuest validated the information. Ultimately,
many coding and other errors were uncovered and corrected,
improving the accuracy of vital management information.
Support for Continued Growth
The D+H reputation for continued support and development
of its products was an important factor in Baker Boyer
National Bank’s decision to choose CreditQuest. According
to Graham, “Baker Boyer National Bank found that
Gerianne Graham
Vice President of Lending Operations
Baker Boyer National Bank
Reduced Staff Time
The reporting functionality in CreditQuest Portfolio Manager
has greatly benefited Baker Boyer National Bank and now
credit portfolio analysis and reporting can be done quickly
CreditQuest is not just a short-term change. This product is
so dynamic and configurable that each year we become more
satisfied and pleased with it. We continue to find new ways
that CreditQuest can improve our efficiency and processes.”
Solution Summary
A Complete System to Manage the Entire Process
CreditQuest is a complete commercial credit risk management
system that brings origination, portfolio management, financial
statement analysis, underwriting, documentation and executive
reporting together in a collaborative, streamlined solution. The
system addresses workflow management needs for the entire
commercial loan process. It combines a unified, relationship-centric
view of the customer’s financial data and supporting documents
with powerful portfolio management capability, and it integrates
with LaserPro, an industry-leading documentation solution.
Powerful Portfolio Management Functionality
CreditQuest Portfolio Manager helps financial institutions control
credit risk by better managing their loan portfolio. It enables
financial institutions to monitor their entire loan portfolio to
predict losses on a larger scale, measure portfolio profitability
and identify credit concentrations. CreditQuest Portfolio Manager
provides the tools and framework to answer questions such as:
• W
hat is our exposure and concentration in various industry
sectors?
• W
hat region, branch, relationship manager or account is the
most profitable or productive?
• H
ow have business volumes changed over various periods?
Using data from an institution’s host system or data warehouse,
Portfolio Manager facilitates periodic stress testing and
monitoring of concentration levels by size of credit, industry
segment and geography. Institutions can create detailed
business intelligence reports in minutes, providing real-time data,
graphs and comments in a clear and actionable format.
D+H
North America 800-815-5592
Outside North America +353 1 664 1430
dh.com
150407-31
Lending Payments Core Channel Optimization
©2015 D+H USA Corporation. All rights reserved. CreditQuest and Laser Pro
are registered trademarks of D+H USA Corporation. D+H is a trademark of D+H
Limited Partnership. All other product names or brand names are trademarks and/or
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