Offline Mode
The Basics
What is Offline Mode?
In the case of a network or internet
disruption, Offline Mode allows you to
continue to place orders, print
receipts, and take credit card
payments until the connection is
reestablished.
How does it work?
When a loss of connectivity is
detected, your terminals will
automatically shift into Offline Mode.
The Toast app will notify you when
your system is operating in Offline
Mode.
How do I take payments in Offline
Mode?
Credit card payments can be taken as
usual. However, payments will not be
authorized until the internet
connection is restored. This means
that you will not be notified of
rejected payments until your system
is back online.
*Keep in mind that you are
responsible for any declined, expired,
or disputed payments while operating
in Offline Mode.
What doesn’t work in Offline Mode?
What works in Offline Mode?
1
2
Sending orders to kitchen printers
Printing receipts at terminals
1
2
Clocking in or clocking out on separate
devices
Logging in or logging out of the Toast app
Opening cash drawers
Syncing and sending orders between
tablets and KDS screens
Processing credit cards as “offline”*
Syncing and accessing customer data and
online reports
Entering credit card or non-cash tips onto
payments
1
Shift Review
Processing gift cards for payments
Looking up customer information for
take-out or delivery orders
Note
For training material and status updates, visit hub.toasttab.com | Contact Toast Support at 617.682.0225
Best Practices
Auto-Capturing Payments
Auto-capturing payments is a process
that occurs automatically every night.
Credit card payments authorized
throughout the day are captured into
a batch and sent to the processor.
After this happens, payments cannot
be updated with tips or otherwise
adjusted in any way.
If your system does not reestablish
connectivity by the end of your
business day, please contact Toast
support to temporarily disable the
auto-capture process. We want to
ensure that we do not capture your
payments until you've had the time to
properly update them.
Best Practices
1
Since your terminals can’t sync with each
other in Offline Mode, orders taken on one
terminal won’t appear on other terminals.
We recommend that each employee choose
a single terminal to place and update orders.
More than one server can work on a single
terminal, but it’s important that they only
use one while in Offline Mode.
2
In Offline Mode, enter credit
card tips as you normally would.
Do not log out of the Toast app.
Once you log out, you cannot
log back in.
3
1
2
Turn off the connection you’re not using.
If your system normally runs through
Ethernet, it’s important that your Wifi
settings are OFF. Alternatively, if you are
connected via Wifi, make sure that your
Ethernet settings are OFF.
3
Check the condition of your router.
Make sure your router is lit up with a white
light. If it shows a different colored light, try
un-plugging the power cord and plugging it
back in. If the problem persists, unplug the
ethernet cord, then plug it back in.
Do not clear app data or uninstall the
Toast app.
Do not uninstall the Toast app, command
Toast to resync data, or clear the app data.
This will result in a loss of data - including
credit card payments - that cannot be
recovered.
Ensure your device is using Toast’s secured
network.
If your system normally runs on Wifi, make
sure your device is using Toast’s secured
network. Open your Wifi settings and
ensure that you’ve selected the network
that contains securedtoastnetwork in its
name.
Make sure to have a back-up printer if
you use Kitchen Display Screens.
If you use a KDS in your kitchen, it’s
important to have a printer set up as a
back-up to print kitchen tickets because
KDS requires the internet to display
orders. Printing kitchen tickets while in
Offline Mode can be configured in
Kitchen Setup in Toast’s back end.
Toast Support can be reached by
email at support@toasttab.com or by
phone at 617.682.0225.
Note
Each employee should choose a single
terminal to place and update orders.
Troubleshooting Tips
Contact Toast support with your device ID.
4
In the event that you cannot repair your
internet connection, contact Toast support
with your device ID. This can be found on
your device’s dashboard. Scroll to Support >
Device Info > App > Device ID.
For training material and status updates, visit hub.toasttab.com | Contact Toast Support at 617.682.0225