St Joseph’s Year 7, 2012 Notebook Computer Program St Joseph’s CollegeSt, Newtown, 135 Aphrasia Newtown,Email: Geelong 3220. St Joseph’s College Geelong 135 Aphrasia 3220Street, Ph 52268100 sjcoffice@sjc.vic.edu.au Telephone: 03 5226 8100 Email: sjcoffice@sjc.vic.edu.au www.sjc.vic.edu.au Table of Contents Year 7 Notebook Program Guidelines ............................................................................................................... 2 Purpose .......................................................................................................................................................... 2 Philosophy ..................................................................................................................................................... 2 Important Dates for the Notebook Program ................................................................................................. 2 The Notebook – ACER 1830T ......................................................................................................................... 3 The Financial process..................................................................................................................................... 5 Using the Notebook ....................................................................................................................................... 6 Classroom practice ........................................................................................................................................ 7 Other Technologies to assist Teaching and Learning .................................................................................... 7 Having a notebook at home .......................................................................................................................... 8 Using the internet safely at home ................................................................................................................. 8 ICT Policies ....................................................................................................................................................... 10 SJC Policy - Appropriate Computer Use for Staff and Students ....................................................... 10 Details of the SJC Appropriate Computer Use Policy for Staff and Students ................................. 12 Prohibited actions include the following: .............................................................................................. 12 Staff Personal Use of the Internet .......................................................................................................... 13 SJC Policy - Blogging and Web 2.0 Tools - Guidelines for Students and Staff ............................................. 19 Rationale .................................................................................................................................................. 19 SJC Student Blogging Guidelines: ............................................................................................................ 20 SJC Policy – Monitoring Computer Use ....................................................................................................... 21 Summary.................................................................................................................................................. 21 Rationale .................................................................................................................................................. 21 Principle ................................................................................................................................................... 21 Definitions ............................................................................................................................................... 21 The Use of Computer Monitoring Software ............................................................................................ 22 Forms ............................................................................................................................................................... 23 SJC Notebook Insurance Policy (SJCNIP) ......................................................... Error! Bookmark not defined. Notebook Incident Report Form ..................................................................... Error! Bookmark not defined. If you have any questions regarding the implementation of the Notebook Computer Program, please contact The Director of ICT, Mr Chris Valmadre. Email: chrisv@sjc.vic.edu.au or telephone: 5226 8142 Page 1 Year 7 Notebook Program Guidelines Purpose The Program’s main purpose is to provide a Notebook computer for every student in order to help them learn and become more efficient, effective and responsible users of Information and Communication Technology (ICT). Philosophy We are committed to building educational environments that allow students to learn and function efficiently and effectively in today’s digital world. As part of this commitment, we believe students need to acquire an appreciation of the impact of ICT on their world and leave as efficient, effective and responsible users of ICT. Our students will be able to take advantage of the technology when it is needed and where it is needed. They will be able to access their Notebook whenever it will be useful, rather than whenever a computer might be available. Although we are highly conscious of students needing to perform well in exams, the use of computers in everyday learning is focussed on broader outcomes. The use of computers enables greater engagement, improved motivation and more depth of learning. This will still prepare them well for exams and it will also prepare them for continued studies and help them function more effectively in a digital world. It will improve students' ability to move easily into tertiary education and for many it will improve prospects in attaining work. Students involved in the Notebook program will find: • Anytime/Anywhere learning - Having a powerful tool to use at the time they need it • Textbooks replaced by electronic textbooks and online resources in most subjects means more up-to-date information and a greater range of activities • Better functionality than networked desktops - programs work from the computer hard drive and avoid network problems • Correct software available in and out of school • Access to a huge range of online resources including Intranet, Internet, Library Catalogue, electronic submission of work, e-mail and printing. • Better skill development in using ICT for learning It is an important and exciting path we travel together – students, parents and staff – in ensuring the best education is available for our boys at St Joseph’s. Important Dates for the Notebook Program Term 4, 2010 October 25 – Year 7, 2012 Information Evening for New Parents • Notebook Information Kit distributed to parents of students in Year 7, 2012 • Return signed Notebook Agreement Form by December 13 (Year 7 Orientation Day) Term 1, 2012 Thursday 26 January - Australia Day Holiday Wednesday 1 February - Teaching staff return Friday 3 February – collection of laptops and training – students must be at school by 8.45am • 9.00 – 9.50am: 7A – 7E collection from Gym and tutorial in home rooms o 7F – 7J Info session in PAC • 9.50 – 10.40am: 7F – 7J collection from Gym and tutorial in home rooms o 7A – 7E Info session in PAC Monday 6 February - All students resume for 2011 Tuesday 7 February – Parent Information Evening • 7.00pm Notebook Information Evening for Year 7 and Year 10 Parents Term 4, 2011 November/December – return of notebooks for reimaging and service Page 2 The Notebook – ACER 1830T The College has chosen to use the ACER 1830T Notebook. Specifications are shown below but are subject to change without notice. Make Model Processor Type Speed RAM Standard Maximum Display Screen Size Resolution Video Graphics Max. Shared Memory Camera Communication Ethernet LAN Wireless LAN Bluetooth Audio Storage Hard Disk Optical Device Card reader Power Battery AC Adaptor Expansion USB VGA Weight Approx 1.4kg Warranty Parts Software Operating System Acer 1830T Intel® Core™ i3-330UM Processor 1.20 GHz, 3 MB L3 cache, Mobile Intel® HM55 Express Chipset 4GB DDR3 4GB DDR3 Dual Channel 11.6" HD Acer CineCrystal™ LED-backlit TFT LCD WXGAG Widescreen HD 1366 x 768 pixel resolution, 200nits Brightness, 16:9 aspect ratio Intel® HD Graphics 128 MB of dedicated system memory HyperMemory graphics) Integrated Web Camera 10/100/1000 Intel® Wireless WiFi Link 5100 - 802.11a/b/g/Draft-N Integrated v3.0 + Enhanced Data Rate HD audio codec, Built-in Stereo Speakers, External Mic-in, Built-in Mic, Headphone Out 320GB HDD SATA-150 5400rpm, S.M.A.R.T support None – Optional External Optical Drive is available Secure Digital Card, MultiMediaCard, Memory Stick, Memory Stick PRO, xD-Picture Card 6 cell (approx 8 hrs) Yes (1) Yes (3) Yes (1) 3 years Parts and Labour, 1 Year Battery Warranty Genuine Windows® 7 Home Premium Page 3 The notebook comes with a three year warranty, specially designed bag, protective Tekskin covering for the lid and a new battery provided in the third year. All software, insurance premiums, on-site servicing and maintenance is provided by the school. If the Tekskin protective covering is removed or damaged, there will be a charge of $15 to replace it. If the AC Adaptor is damaged there will be a charge of $64 to replace it. These prices can change without notice. The Notebook does not come with a DVD drive. The school will not assist in the purchasing of other hardware such as external hard drives, DVD drives or USB flash drives. As students are responsible for backup of all work, it would be advisable for parents to consider the purchase of equipment for this. In most cases, a simple USB flash drive (memory stick) is a good, inexpensive option. Software includes but is not restricted to the following: • Windows 7 Enterprise Operating Systyem (Returned to Windows 7 Home Edition at end of 3 year program) • Symantic anti-virus • Microsoft Office 2010 – Word, Excel, Access, PowerPoint, OneNote, Outlook, Publisher • Internet Explorer • Microsoft PhotoStory • Microsoft Live MovieMaker; Audicity • Adobe CS5 – Photoshop, Illustrator, Dreamweaver, Fireworks, InDesign, Flash • Inspiration • Rationale • Stop Motion Pro • Visual Coaching Pro • NewByte Science simulations The notebook will be configured for use at school with all major settings and configuration completed and tested for hardware faults before the hand-over to students. Repairs and warranty • St Joseph’s College has negotiated to have an Acer Authorised repairer located at the College. This means repairs can be completed on-site, allowing a fast turn-around for the Notebooks. • A loan machine will be made available to students if repairs take more than 1 business day to complete. • A three year warranty covers the Notebook and power supply and bag. • A one year warranty covers the battery but a second battery will be provided in the third year. Insurance and Damage The Notebook is covered by an insurance policy with the following conditions: • Insurance coverage is Australia wide only. • The notebook must not be taken outside Australia unless special permission is sought and an agreement signed • The notebook must not be left in plain sight (left at a bus stop, etc). • If left in a car the notebook must be out of sight, preferably in the boot and never left overnight. • Excess for any claim is up to a maximum of $250 however if any of the above conditions are not met the parents will meet the full cost of repairs or replacement. • If loss/damage is due to negligence or is deliberate, parents will meet the full cost of repairs or replacement. This includes but is not limited to: breakage due to treatment where due care was not shown such as not transporting the Notebook in the bag provided or placing heavy objects on top of the Notebook; spilling liquid or food onto the Notebook; overheating due to it being left on a soft surface while in operation. • Should another person be found to be responsible for damage to the notebook, they will be responsible for meeting the repair or replacement costs or costs will be apportioned. Further information on making an insurance claim can be found in the documents at the back of this information kit. Page 4 The Financial process Hire of the Notebook The College purchases the Notebook and families hire the Notebook for use by the student attending the school. The College will recall all Notebooks for maintenance over the summer break. Each year the family is asked to contribute $335 as a Notebook Hire Charge, while the College will contribute the remaining costs including, installation and setup costs, support, maintenance, insurance, most software and a second battery in the third year. Some text books will be replaced with less expensive electronic texts thereby reducing the overall cost. Hire of Notebook in 2011 $335 Items Provided: • Notebook, protective bag and Tekskin protection • New battery in the third year • All basic software and subsidisation of some subject specific software • Subscription to some school web services and blogging sites • Extended warranty to 3 years • Insurance premiums for 3 years • On-site service and maintenance – generally within 24 hrs • Replacement notebook for extended repair time Items Not Paid for by the College: • Extra hardware such as DVD drives, external hard drives or USB flash drives, external mouse, etc • Subject specific software or specialised registrations that are not part of whole school site licencing • Replacement of AC adaptors not covered by warranty • Replacement of damaged or removed Tekskins Charges can be incurred for the following: • Insurance claims – excess charge (maximum $250) for accidental damage or loss; negligent damage or loss will require parents to fully fund required repairs or replacement Payment methods A Notebook Hire Charge of $335 will be included in your child’s total fees. There are several methods of payment including Direct Debt, Credit Card and BPay. There are many different payment frequencies from which to choose. Eg. weekly, fortnightly, monthly or termly. Financial Assistance As with all College fees, if financial hardship exists, you must contact the College Business Manager, Mr Terry Fowler, on 52 268123, to arrange a confidential appointment to discuss your circumstances. Parents should also check their eligibility for government funded assistance through such schemes as The School Start Bonus for students commencing Year 7 (http://www.education.vic.gov.au/aboutschool/financial/ssb.htm) and for any tax refund implications such as the Federal Government Education Tax Refund (http://www.ato.gov.au/businesses/content.asp?doc=/content/00192105.htm) Completion of the program at the end of Year 9 (Dec 2014) The length of the program is three years and once completed the Notebook will be available for purchase by the family for a nominal cost of $10. This Notebook will not be allowed to be used in the school after the end date. All school software and school network settings will be removed. The Notebook will be restored to the original factory settings and the school will have no further responsibility for the Notebook. If the student is continuing at the College, a new Notebook will be hired for the remaining years. All financial commitments must be met before ownership is transferred. Leaving the College before the end of Year 9 Should a family begin the 1:1 program in 2012 and leave the College before the end of Year 9 the family can either: • Complete the remaining contributions to bring the total to $1015 (or $915 without the second battery) and take ownership of the Notebook. Page 5 • Return the Notebook in good condition to the College. Pro rata reimbursement of the current year’s payment will occur. Using the Notebook As the notebook will be operated by the student for the majority of the time it is important that a number of guidelines be established to ensure basic maintenance, backups, and so on are performed. The expectations of the program for families are as follows: Computer use at school The notebook may only be used at school when being supervised by staff or when authorised by a staff member. Students may use their laptops in the library or other supervised room before and after school and at recess and lunchtime. At all other times, the notebook must be stored in the student locker when it is not in use during the school day. Students are not permitted to leave their notebook overnight at the College. Computer use outside school Computers are not allowed to be used: • On any form of transport – bikes, buses, cars, trains, trams, planes • In general public areas Apart from use at school, school notebook computers may only be used at home or under parental supervision outside the home. Basic Maintenance • The basic maintenance of the notebook is the responsibility of the student. • Students will have ‘administrator rights’ on the Notebook and will therefore be able to install any third party software onto the computer. The notebook must be configured to connect to the College network and have appropriate application software and electronic texts installed. Parents and students agree not to alter the configuration of the operating system, applications or specialist education software in any way that will interfere with or impede the notebook’s use, and in particular its use at school. • For any reconfiguration required as a result of any such alteration or other installed software, students will be required to have it reimaged by a technician. Backups • Backup of important files on the notebook is the responsibility of the student. • Students should maintain a backup of all school work on a USB flash drive or an external hard drive. Students should ensure that this process is completed regularly. Battery use / Charging To ensure the Notebook and battery are well maintained the following guidelines should be followed. • Students should bring their Notebooks to school fully charged. • The Notebook power charger should be brought to school. • It is recommended to completely drain the battery once a fortnight but not while you are working on an important file as work might be lost. Once drained, it should be recharged fully. Treatment of the notebook • Notebooks should never be rested on soft surfaces such as beds or sofas. Lack of airflow can cause the notebook to overheat and destroy the components. • Food and drinks must be kept well away from the notebook. • No markings or stickers are allowed to be placed onto any part of the notebook or external Tekskin or Notebook bag. Damage to these will incur a replacement cost of any part that is damaged or marked. • Cleaning of the notebook can be done with Windex applied to a microfiber cleaning cloth. Never spray directly onto the computer. Storage • At school, when not in use, Notebooks must be placed in their bag and stored in the student locker. • Notebooks must never be left in lockers overnight. • Notebooks may be stored in the ICT Service Centre if the student is unable to take them home due to a valid reason, eg After school sport; VET classes at The Gordon ... • Notebooks must never be stored in sight within a car, in an unlocked vehicle or an unlocked house. Page 6 Transport of the notebook • Notebooks must always be carried in the bag provided. • Notebook bags can be placed into the school bag to avoid carrying two bags and to reduce the chance of losing the notebook or attracting thieves. However, notebook bags inside school bags should not have excessive weight or pressure placed on them as this could damage the screen and lead to an insurance claim. Acceptable Use and Internet Policy St Joseph’s College has a number of ICT policies including: Acceptable use and Internet use policies. Each policy has been included at the end of this document. All students (including students in the 1:1 program) are expected to comply with these policies. Classroom practice Integration into the College Curriculum The weaving of technology through each Key Learning Area (KLA) has been a process which has been occurring for many years. Students can: • Access resources posted by staff on the college Intranet • Communicate via email, forums and blogs with their teachers and classmates • Submit work via the college Intranet or via email • View networked videos relevant to the activities in the classroom • Access numerous databases, encyclopaedias, newspapers, magazines and online subscriptions • Connect to websites through our filtered, high-speed broadband access • Access software that simulates scientific investigations; develops their thinking skills; allows them to create printable or video presentations; compose music; or to produce graphical, artistic and photographic products • Understanding can be checked through online tests, surveys and quizzes. • Electronic texts provide appropriate links, extra video resources, self-marking tests and extension material Practical Classes During some times of the day there will be times when the Notebook will not be required for classes, for example Physical Education practical classes or some Science practical lessons. The students can leave their Notebook in their locker or a secure area designated by their teacher. Other Technologies to assist Teaching and Learning The College has been busy ensuring teachers have a variety of tools to effectively promote the use of ICT within their programs. A number of initiatives have been undertaken: Intranet • The College Intranet has enabled staff to provide resources to students, to gather feedback, to host online discussions and to access to communication tools connecting them with classwork and their teachers. • The Intranet is also available from outside the school from any computer with internet access. Projectors • All classrooms within the College have been fitted with a projector and speakers. This enables teachers to instantly share their screen with the entire classes. Students will also have the ability to connect their Notebook to the projectors for presentations, etc. Monitoring computer use • Within the classroom, teachers can view students’ computer screens from their own laptop when they are connected to the school network. This allows teachers to monitor the applications and websites the students use. It also allows teachers to set the computer environment in the classroom by allowing or blocking various applications or websites. This system only works at school and does not function when students are not connected to the school network. • This system allows teachers to focus on teaching and students to focus on using computers for learning. • The software will also allow teachers to collaborate with individuals or set up class groups; allow teachers to broadcast their screens to all students; allow online testing; and allow students to submit work online. Books and online resources • A significant amount of planning has occurred to provide as many digital resources for students including textbooks online. Whilst the textbooks will be on the student’s notebook, many resources and subscriptions will be available on the internet and via the school Intranet from home. Page 7 Having a notebook at home Some families may not already have a computer in the home and it is important to be aware of some good practices when young people are using technology, especially the Internet. Whilst the majority of Internet activity is positive, care must be taken especially when young people are new to the experience or the home has a wireless network enabling multiple devices to simultaneously access the Internet from various locations. We recommend the following as a guide for families. General advice adapted from ACMA CyberSmart - http://www.cybersmart.gov.au Internet safety is equally important in the home, the library and other public places. By planning to be cybersafe in any location, children are most likely to enjoy fun and rewarding online experiences. There are four key steps to cybersafe practices in the home: » educate » empower » make the computer safe » supervise. The four work together towards positive and safe online use. The aim is not only to protect children but to help them learn to make good decisions. Educate— an essential part of keeping children safe is making them aware of risks, and talking to them about how to avoid potential problems. Visit the Cybersmart website for internet safety information and educational programs suitable for children’s use. Empower— encouraging and supporting children is a positive step towards making them feel confident in their internet use. Children need to know they can make the right choices. They also need to know they can talk to a parent if something happens online that makes them feel uncomfortable. Make the computer safe— one of the most practical ways to help children stay safe online is to set up the home computer with an internet content filter and other security software. Supervise— children may behave differently online, to in person, so it’s important to be involved. By placing the computer in a family area, supervision becomes easier. It is widely accepted that computers should not be located in the student’s bedroom. Using the internet safely at home Before starting: • talk with the family about the importance of staying safe online and having an internet safety plan • teach children how to use the internet safely. Use an educational program suitable for the child’s age • learn about the internet and the types of internet services children use. Check with the local public library to see what courses are offered. Set up correctly: • determine if your internet service provider can assist with advice for staying safe online. If not, switch to one that can • look at where the computer is set up. If it is in a bedroom, move it to a public area of the house where it’s easier to supervise • make sure safety software is installed on the computer. This may include an internet content filter and other security software such as anti-virus programs, spyware and adware • use a safe search engine for all web searches. For example Google Safe Search, Victorian Government EduSearch. Create family guidelines: • discuss the benefits and risks of going online with children and offer support if they get into trouble • create an internet safety contract with children, setting house rules for internet use. Page 8 When online: • stay involved in the child’s use of the internet and new technologies. Work with them. Set up an account, join the child’s ‘friends’ and see what they are doing. It can be a fun experience for parents too • help the child set up their profile to make sure that they don’t put too much personal information online • check the privacy settings for internet services and see how to report abuse. Many social networking, virtual networks and gaming sites have facilities to do this • supervise and monitor the use of the internet, particularly with younger children. If issues arise, address them quickly and know who to report problems to • above all, keep the lines of communication open. Children need to be confident that they can talk to an adult about what’s happening, without being afraid that they’re automatically going to get into trouble. When using social networking, befriend your son or ask another trusted adult to. • If you are concerned about the use of social networking on your son’s Notebook and feel comfortable, you should ask to become an online ‘friend’. You then can see their activity online as would their ‘normal’ friends. A simple rule for young people online is that if you wouldn’t want your family to see it, don’t post it! Internet filtering at home – OPEN DNS We do not recommend placing Internet filters on the laptop as they interfere with the use of the laptop at school. We do recommend Open DNS as a free parental control service that allows parents to make a simple settings change on their router, then choose the content they want to block. Since this is on your own router, it doesn’t interfere with the laptop settings or the functioning of the laptop at school. Open DNS - http://www.opendns.com/ If you have any questions regarding the implementation of the Notebook Computer Program, please contact The Director of ICT, Mr Chris Valmadre. Email: chrisv@sjc.vic.edu.au or telephone: 5226 8142 Page 9 ICT Policies SJC Policy - Appropriate Computer Use for Staff and Students SJC Policy - Appropriate Computer Use for Staff and Students Introduction By using the College Network and Services you agree to accept the terms and conditions outlined in this document. This policy document outlines the rights and responsibilities of St Joseph’s College staff and students in relation to the use of College computer equipment. Additional Policies Related to ICT Use • SJC Appropriate Computer Use Policy for Staff and Students • Mobile Phone Policy • Blogging And Web 2.0 Tools - Guidelines For Students And Staff • Monitoring Computer Use Policy • Bullying and Harassment Policy Prohibited Use Each individual using the College network agrees that they are responsible for their actions, or the actions of others using their account on the network. Users understand that all aspects of use of ICT will be monitored and that the ICT Administration are authorised to view files, usage log files or equipment for either maintenance or authorised monitoring. Any breach of these basic requirements could result in costs involved in repair/replacement being payable, accounts being suspended or other disciplinary action as determined by the Principal. All users agree not to: • Eat or Drink in any Computer Room or whilst using a Notebook computer • Change the default settings on any computer • Deliberately seek to infect, damage or destroy hardware and/or software • Use a computer lab without teacher supervision and permission. • Print material that is not school related, ie. personal photos, party invitations, etc whilst at school • Use any ICT device without permission within the school, to listen to music, watch videos, communicate or play games. The penalty for this will be confiscation of the device. • Use ICT equipment to bully or harass others • Use ICT equipment to save or distribute inappropriate or illegal material For students, the following will result in points for every occurrence. • All the above conditions The presence of any non-schoolwork material saved in a student’s H drive. • Loading or installing anything onto school based computers • Using someone else’s account • Allowing someone else to use your account • Damaging equipment Computer Facilities Access to the College’s computer facilities is provided to support the College’s teaching and learning objectives. Use of these tools is subject to this policy, other relevant College policies, ethical standards, CEO or CECV policies and procedures and government regulations. Acceptable Use of Computer Facilities The College provides computer facilities to facilitate teaching, learning and communication. When using computer facilities around the College everyone is expected to: • be polite, considerate and use appropriate language • treat equipment with care and respect • maintain the Standard Operating Environment (SOE) Page 10 • to keep equipment clean and in good working order • report faulty or damaged equipment immediately • abide by all other relevant College policies This list should not be taken as exhaustive. The onus is on the individual where doubt exists to seek advice and clarification from relevant teaching or administration staff. Inappropriate or offensive material: Unless required by a particular educational context, the following are to be considered inappropriate or offensive: • Nudity, sexually explicit or suggestive material • Gambling sites • Material relating to violence • Material that is discriminatory or offensive to a person’s nature or to a particular social group. This can include: physical, intellectual, emotional aspects; religious beliefs; race; gender; and gender preference. • Language that is generally considered obscene or blasphemous or swearing including abbreviations of such Computer Access Computer rooms • The library computers are available between 8.00am and 4.30pm • C37 is available at lunchtime for general use. • During lesson times, students must first take a permission note and go to the library. If this is fully occupied, they can then ask permission of a teacher in a computer room. • Printing – Print credit is updated each Semester. More credit can be purchased through the Front Office. • B & W printing is available in all computer labs and colour printing is also available in the library and Art/Graphics and Woodwork rooms • Internet – Internet credit is updated each Month. More credit can be purchased through the Front Office. Use of Student Notebook Computers Students who have a Notebook hired from the school should bring these to school every day. • The notebook may only be used at school when being supervised by staff or when authorised by a staff member. • Laptops may be used in the library or other supervised room before and after school and at recess and lunchtime. • At all other times, the notebook must be stored in your locker when it is not in use during the school day. • Students are not permitted to leave their notebook overnight at the College. • Backup of important files on the notebook is the responsibility of the student. • Students should maintain a backup of all school work on a USB flash drive or an external hard drive. Students should ensure that this process is completed regularly. No other student is allowed to bring laptops or PDA’s to school unless: • A physical or diagnosed intellectual impairment requires the use of such • There are exceptional program requirements for a particular class Page 11 Details of the SJC Appropriate Computer Use Policy for Staff and Students Prohibited actions include the following: 1. • • • • • • • • • • • • • • • • • • • 2. • • • • • • • • • • • • 3. • • Network Facilities and Communications Related Equipment: to use mobile phones or other electronic devices within the school between arriving at school and completion of school for the day. The penalty for this will be confiscation of the device. to use another student’s account or let another student use your account to divulge your password or allow your password to be given to other students to play unauthorised games on computers to use programs or play games/music/videos/etc from personal Notebook computers or USB memory sticks (or other devices) to alter, re‐configure, interfere with, mistreat or damage equipment to depart from the Standard Operating Environment (SOE) described below to bring to school via any device or email, any games or other software or any material that is defamatory or obscene (e.g. violent, racist, sexist, pornographic) or in violation of any law or government regulation (e.g. equal opportunity regulations). To be involved in distributing, receiving or viewing any inappropriate material outlined in the point above to do anything in connection with the violation or attempted violation of any laws to transmit files or documents which covertly include malware or viruses. Students must take reasonable steps to ensure that they do not introduce or propagate computer virus infections within the College community (see Viruses section below) to attempt to penetrate the computer or network security of the College or any individual to have unauthorised access (or attempted access) to any other person’s computer, network account, email accounts or equipment to inappropriately access or reveal College classified or confidential information to breach any other College policy related to the use of ICT to plug in any device to school computers other than a simple USB memory stick unless a specialist staff member gives permission. to access the internet by any means other than the school's proxy server to save any non-schoolwork material (e.g. games, mp3 files, videos, programs, photos, etc) onto the network To remove or disable HeuCampus software that allows monitoring of all student computers at school only Internet Facilities: to publish any materials that brings St. Joseph's College, its staff or students into disrepute, or is defamatory. In particular, contributions made to web pages, including social networking sites or blogs, must not be harmful to the reputation of St Joseph’s, its staff or students. Inappropriate comments will be referred to the Principal and, in and serious instances, may lead to police involvement or legal action. to publish any material that embarrasses others or violates their privacy to be involved in any form of cyberbullying including the use of phones, social websites, game sites, email, internet chat or instant messaging. This will be dealt with under the school’s Bullying/Harassment Policy. to use the Internet in class time for recreational purposes to use chat (IRC) sites or Instant Messaging programs within school unless approved by staff to access or transmit any material that is defamatory or obscene (e.g. violent, racist, sexist, pornographic) or in violation of any law or government regulation (e.g. equal opportunity regulations). Computer programs automatically filter Internet sites. You may request the unblocking of a site if the site is required for schoolwork. to attempt any hacking activities to transmit files or documents which covertly include malware or viruses to breach copyright to attempt to bypass the College proxy in any way in order to connect to the internet to disclose a network login password to restrict all downloads to educational purposes only. Once the download limit for a student has been reached, access will be denied until the following month or additional credit is purchased through the front office. Email facilities: to disclose their email password to disclose unauthorised information including home addresses or phone numbers in email messages Page 12 • • • • • • • • • • • to write messages that contains words or any material that defamatory or inappropriate (e.g. violent, racist, sexist, pornographic) or in violation of any law or government regulation (e.g. equal opportunity regulations) to use language that is swearing or abbreviations of swearing to read email messages of recipients other than your own. Student email not adhering to filtering rules will be sent automatically to IT Administration where it will be read and appropriate penalties applied. to send spam, annoying, harassing or abusive emails. This includes ‘chain’ or ‘forward (fwd)’ emails. Email is considered harassment if it offends the receiving party in any way. to answer unsolicited emails, quizzes or advertising questionnaires to send or forward spam to use the school email account for purposes other than education, e.g. exchanging files or information not relevant to school work to join any List Serve email services unless approved by ICT Administration to cause any unsolicited email to be sent to another person’s email address to send a message with someone else’s name or a false name. Staff communicate by email on the College’s behalf. As such the style of address, tone, spelling, grammar and punctuation of all messages should reflect the standards of formal business communication. This list should not be taken as exhaustive. The onus is on the individual where doubt exists to seek advice and clarification from relevant teaching or administration staff. College e-mail system administrators will not routinely monitor an individual’s e-mail and will take reasonable precautions to protect the privacy of e-mail. However, e-mail is not completely confidential and private. College e-mail system administrators and/or other authorized persons may access email: • when there is a reasonable basis to believe that this policy or federal, state or local law has been violated • to diagnose and resolve technical problems involving system hardware, software, or communications • and as otherwise authorised by the Principal or permitted by law. How to respond if inappropriate material is encountered On occasions, staff or students may inadvertently encounter material that is inappropriate. It is the responsibility of staff to delete unsolicited, inappropriate material from email or to exit the offensive website immediately. If a staff member encounters harassment or receives inappropriate material in breach of this policy, it should be brought to the attention of the Director of ICT and other appropriate personnel such as the Equal Opportunities Officer, Deputy Principal or Principal. Students should firstly bring the material to the attention of their teacher who will take appropriate action to determine the person/s responsible. Staff Personal Use of the Internet Normal Working Hours Normal working hours is defined as the time that a school term is in progress, Monday to Friday, 8.30am-4.45pm. It should be understood that the school Internet account is primarily for the requirements of work conducted by St Joseph’s College and its staff. It should not be regarded by staff as their personal Internet account and any personal use of the school’s Internet account should be kept to an absolute minimum. The Principal has the discretion to allow or deny the personal use of the Internet. Generally speaking, staff personal Internet and email use should be conducted at home by establishing a private Internet account with an Internet Service Provider of their choice. Personal use of the Internet and personal email is specifically prohibited when teaching or supervising students. This also prohibits connecting to these sites during this time even if these sites are minimised on the screen. Checking personal email or conducting personal Internet use is allowed during breaks in accordance with the guidelines below, in as much that it does not impact on a staff member’s work. • Breaks are regarded as: o Scheduled meal or refreshment times o Non-contact time for teachers o Before or after work Page 13 Non-business use should be very limited and must not interfere with assigned duties and responsibilities. Such use must adhere at all times to this Appropriate Use Policy. Outside of normal working hours, employees may use the school network for personal use avoiding the “Banned Practices” below. Banned Practices for staff and students Banned practices are based on three principles: • Minimising the use of the school internet and email for personal use • Minimising the unnecessary use of bandwidth to allow faster internet connection for school related use • Minimising time wasting on ICT The following practises are not to occur at school using the school’s Internet and email facilities: • listening to Internet radio • viewing streaming videos that are not work related eg. Viewing YouTube, online TV or movie sites is allowed for work related content but viewing non-work related videos is banned. • breaching copyright laws • downloading or distributing video files for non-work use • downloading or distributing music files for non-work use • downloading or distributing programs for non-work use • conducting personal chat sessions • participating in personal blogs/wikis/websites/forums/newsgroups, etc unrelated to work • joining a mailing list or chat group or posting messages to news groups that are inappropriate • personal use of auction sites • playing any non-work games during lesson time • online gambling • conducting personal business – excluding the occasional simple banking transactions or purchasing tickets Intranet The College Intranet is a dynamic interactive learning environment accessible by all members of the College community and as such care must be taken when using this resource. All users agree to: • Use the same principles as the College Internet policy with regard to content posted to the Intranet. • Report any misuse to the IT Helpdesk. • Not attempt to hack/break into any area of the Intranet. • Respect others. • Logout of their session when leaving the computer and never leave a session open unattended. Viruses Everyone must take reasonable steps to ensure that they do not introduce or propagate computer virus infections within the College community. Such reasonable steps include: • ensuring that the computer they use has current virus definition files installed • regularly (at least monthly) conduct a full scan of their computer’s hard disk drive • regularly scan any flash drives or CDs/DVDs used for transporting or distributing files • not opening files from insecure sources or sources where security is unknown or questionable • not opening email that is of a questionable or dubious origin • only opening email attachments that are expected or from trusted sources Monitoring The College reserves the right to monitor and log the use of its computer facilities including email and internet use and to take appropriate action where use is a breach of College policies, poses a threat to security and/or damages the College’s reputation. Student use of College computer facilities must be related to schoolwork. Access to and time spent using many of these facilities is automatically logged when at school. Students' computer use will be able to be observed only while students are at school – refer to the SJC Policy - Monitoring Computer Use Specific monitoring facilities: • CCTV in available from some rooms and around the grounds • Software is used that allows staff to observe students' computer use at school • Log files indicating login history and internet use Page 14 • • Student email software filtering which quarantines any email with inappropriate language Internet software filtering which logs internet use Cyberbullying and Harassment Cyberbullying through the use of computers and mobile devices is prohibited. Students should report all incidents of bullying/harassment to their Teacher/Level Co-ordinator/Deputy Principal /or Student Representative who will be appointed at the start of the new school year – refer to the SJC Policy – Bullying and Harassment Standard Operating Environment (SOE) While most of the information below relates to the Standard Operating Environment of staff and student notebooks (College owned), where appropriate it also applies to College desktops. Computer name Your computer name is a unique character string based on your network user id. You are not permitted to change the computer name. Administrator privilege Notebooks are configured so that users have administrator privilege to their own computer. This set of privileges is necessary to install software and configure peripheral devices. Staff and students must not use their administrator privilege to alter other aspects of the computer's configuration if it interferes with the correct functioning of the Notebook at school. Backup and Restoration of Files and Programs The College is not responsible for the backup or restoration of any files held on notebook computers. Re-imaging of computers may result in the loss of all files and personally installed programs. These must be restored by the person to whom the computer belongs and is not the responsibility of the College. Staff Backup • Individual staff members are responsible for saving all personal/non-school related material in a folder named: “Personal” within the folder, “My Documents” • Individual staff members are responsible for saving all school related picture, video, audio or music files into other folders in “My Documents” and not left in the folders - My Pictures, My Music, My Videos or Personal as these folders are not to be backed up to the network • The BACKUP script icon will cause the following to occur during a backup: o Send a copy of all new files and folders from the laptop to the P Drive o Overwrite older files and folders in the P Drive that have the same name o Leave all older files and folders with different names in the P Drive • The RESTORE script icon will cause the following to occur: o Send a copy of all new files and folders from the P Drive to the laptop o Overwrite older files and folders on the laptop that have the same name o Leave all older files and folders with different names on the laptop • Individual staff members are required to backup all school files at least once a week, preferably daily, by double clicking the backup script icon on the desktop • The individual staff member is responsible for restoring all files from the network backup and from their personal backups • Individual staff members are responsible for checking they have backup copies of all required files before having their laptops reimaged or sent for maintenance. Password Responsibilities Student Passwords Students must ensure that their passwords are not used by other students. If a student suspects his password is being used by others, he must report it to ICT Admin immediately and get a new password. Page 15 Staff Passwords • Passwords will allow access to network areas and via the Internet, access to email and areas of the SIMON Intranet. Maximum care must be taken to prevent passwords being known by others. • Passwords require the following characteristics: o No dictionary words or names of places, pets, people, etc o A minimum of 6 characters o At least three of the following: Uppercase letters Lowercase letters Numbers Special character (~!@#$%^&*:”{?/,.;’[\}`) o An acronym is a useful method of making up and remembering a password Example: I ate steak and salad for dinner – i8S&s4d • Do not write down passwords • Never allow a student to watch you when you are entering a password • Passwords will be required to be changed throughout the year • No passwords to be stored on the computer Peripherals Users are welcome to connect home printers, digital cameras, scanners and other peripheral devices to their notebook. If you have any concerns, please contact the ICT Service Centre for clarification or assistance. Backgrounds and Themes Students and staff are permitted to customise the desktop wallpaper but in doing so must not infringe copyright nor display any inappropriate material. Using Bluetooth and Wireless Students are permitted to use the Bluetooth and wireless functionality of their notebook to send and receive files after seeking the teacher's permission. Unauthorised file sharing by students is not permitted. Music Staff and students are permitted to have music files on their notebook. However, they must be stored in their Music folder. Of course, any music files you have on your notebook can only be copies of your legally owned music. The copyright act prohibits users from storing music under copyright (music owned by others). Re-imaging of notebooks may result in loss of all files unless the person has backed up their files. Playing CDs or music files at school Students are not allowed to play CDs or music files during class time unless permitted by the teacher. Photographs and picture files Staff and students are permitted to have these types of files on their notebook, however they must be stored in their Pictures folder. The copyright act prohibits users from storing images under copyright (images owned by others). The rules already outlined above regarding inappropriate material obviously apply. Movie files Staff and students are permitted to have these types of files on their notebook, however they must be stored in their Videos folder. The copyright act prohibits users from storing movies under copyright (movies owned by others). ClickView files are excluded from these restrictions. The rules already outlined above regarding inappropriate material obviously apply. Installation of additional software Staff and students are permitted to install additional software on their notebook providing: 1. They own a genuine license for the software 2. Use of the software does not contravene any College policy 3. The software does not interfere with the configuration of the notebook for correct functioning at school The installation of tools and utilities is not permitted. Students are not permitted to install additional software on College desktops. Page 16 Media Players The notebook SOE includes Windows Media Player, QuickTime, ClickView Player and VLC Player. These should suffice for all multimedia needs. Web Browser The College's standard web browser is Internet Explorer. Other web browsers may be used if preferred but will not be guaranteed in the school environment. Webcams If notebooks are equipped with webcams, students are only permitted to use this feature of the notebook at school if: • they have the permission of their supervising teacher • they have the express consent of all individuals who will appear in any images or video created using the webcam • Images or video taken with the webcam must not portray anyone in a situation which is offensive, demeaning or defamatory Instant Messaging Students are not allowed to use any form of instant messaging within the College network. The College blocks all student access to Internet instant messaging. In addition, students are not permitted to use any form of network messaging apart from that provided by teachers via HeuCampus. Peer to Peer (P2P) Networking Installation of p2p clients such as LimeWire, BitStream, BitTorrent, iMesh, or BearShare or other such software is prohibited. Warning: using these puts your computer at risk of contracting a virus and needing to be re‐imaged. Social Networking Sites 1. Use By Students The use of Social Networking Sites in school is to be strictly related to subject requirements and supervised by a staff member. • The use of a personal SNS is not allowed at school • A learning based school sanctioned SNS is subject to the following: o Any SNS used within the College, must have a staff member as an administrator even if it is managed by students o It must not be public – friends are by invitation only o Do not display images of school students without permission of the students and permission of the Administration o Do not publish anything that could compromise your character o Do not publish anything that could compromise your school or other people o Do not publish anything that might allow others access to personal details that you do not wish them to have o Do not publish anything that may harm others 2. Use By Staff Staff members including student teachers, casual staff and Emergency teachers are given the following clear directives regarding Social Networking Sites (SNS) eg Facebook: • It is recommended that personal sites are set as “private” rather than “public” and that you only add people as “friends” if you have met them personally. • Staff/Student contact is not allowed on a personal SNS • Do not accept invitations from students to be a “friend” on a personal SNS • Do not invite students to be a “friend” on a personal SNS • Do not display images of school students • Do not become ‘friends” on students’ personal sites • Do not publish anything that could compromise your character • Do not publish anything that could compromise your employer • Do not publish anything that might allow others access to personal details that you do not wish them to have • Do not publish anything that may harm others • For a school sanctioned SNS, students may be added as “friends” for the purpose of the site eg. SJC Movember Team site. Other above conditions apply. • If you have a professional SNS, you might wish the site to be public rather than private. In this case, care needs to be taken about personal details, information related to the school and other published material. Page 17 Non-Compliance If the School considers that a Computer User has in any way failed to comply with this policy, it may: • immediately remove the Computer User’s access to any part of the School’s computer system • view all files held on the computer • audit and view all material viewed on, sent to and from its computer system (including Internet sites and email attachments) and/or • take disciplinary measures against the Computer User which may include For students • Any breach of these basic requirements could result in costs involved in repair/replacement being payable by students, students’ accounts being suspended or other disciplinary action as determined by the Principal. For staff • Caution by the Principal or delegate of the Principal • Involvement in relevant learning experiences and activities • Dismissal proceedings of staff for serious or repeated breaches of this policy All serious illegal offences by staff or students will be referred to the police. Page 18 SJC Policy - Blogging and Web 2.0 Tools Guidelines for Staff and Students SJC Policy - Blogging and Web 2.0 Tools - Guidelines for Students and Staff Rationale Blogging allows students to publish on a website, ideas and information and allows them to participate in discussions online. In this digital-age, as many more young people participate in communication via web technologies, we believe it is important that our students know the correct and appropriate manner in which to do this. Web 2.0 tools are websites and applications that students can use to enhance online communication and collaboration. They include sharing whiteboards, chatting, making audio files, videos and animations to use in blogs, sharing web links and many, many more. Whilst these guidelines are written to ensure students do the right thing on the school blogs, the rules are also useful in the wider world of personal online social networking. Even though the students’ blogs require authentication (school user name and password) to be accessed, caution still needs to be exercised as it is on the internet. Procedures for Students - Safe and Responsible Blogging on a School Blog and the Use of Web 2.0 Tools Remember that the school is identified on every blog. The most basic guideline to remember is that the blog is an extension of your classroom. You should not write anything on a blog that you would not say or write to your teacher. Use common sense, but if you are ever in doubt ask a teacher or parent whether or not what you are considering posting is appropriate. Procedures for Staff • Staff must not use personal photos or nicknames on their blogs as it is an extension of the classroom. All staff blogs need to be developed as a professional display and not include unnecessary personal information. • Naming of student blogs – The link to the blog always contains the username of the person and the Blog Title also needs to start with the username for ease of management of blogs by teachers. A short sensible addition to the title can then be added. • Naming of teacher blogs – remember that it is a professional document/site and not an informal, personal site. A teacher’s username could be used or a title similar to the way you are referred to in class (no nicknames as we are asked to not use these in class). Adding the class subject is also recommended. o E.g. Ms Smith’s Yr 11 RE; or Ms Smith’s Blog; or Smith K – RRE0222B ; or Smith K – 11 RE; or RRE0222B Ms Smith; or Religious Ed with Ms Smith • School staff have the right to moderate and if necessary remove any comments deemed offensive, discriminatory, misleading or unlawful. o All blogs must be setup with the setting “comments requiring approval by blog administrator” o As administrators of their students’ blogs, teachers have authority to approve comments or edit student blogs • If a student leaves the school his blog will be removed from the SJC blog site. • Staff are not obligated to constantly check their students’ blogs but they are expected to deal with issues as per the guidelines above, should they arise. o To make it easy to see when sites are changed, staff can subscribe to a student’s blog using RSS which will place an email into Outlook whenever a change is made to a blog page or a new comment is put onto a site. This means they do not need to go to the actual site but rather can just see the changes from Outlook. o Checking this way once a week would be sufficient • If blogging is set as homework, the teacher must ensure that all students have access to the internet at home. • The school is not obligated to constantly check all blogs but it is obligated to remove all offensive material from school blogs once the items have been identified. • The use of photos of students will be granted under a general waiver signed by parents to allow the use of photos for school websites. However, individuals should not be identified by surname and should always be displayed respectfully. If anyone objects to the use of their image, the image must be removed. Page 19 SJC Student Blogging Guidelines: BE SAFE: • Blog titles must start with your school username then can be followed by a short sensible title. If nicknames are used they must be appropriate for a school site o E.g. andrze200 – Zeb’s Blog; or andrze200 – New Waves • ONLY refer to yourself by your first name or to other students by their first names. • NEVER display your address, email address or phone number. • NEVER post disrespectful photos of others and never identify them with their surname. If anyone objects to the use of their image, the image must be removed. • Always have your teacher as a co-administrator of your blog • Always ensure that comments must be approved by the administrators of your site before they are posted onto the site BE RESPECTFUL • Always be respectful in your blog • Do not put down others – you may argue against their ideas but do not criticise them personally • Don’t say anything that has the potential to offend someone else. o free of explicit, offensive or inappropriate language or reference to external sites containing offensive language or images o does not defame, breach copyright or discloses personal/confidential information o does not unlawfully discriminate on the grounds of gender, sexuality, age, race, political/religious belief • Content of blogs must be strictly appropriate to school IT Guidelines. Before inserting a video, audio or other media to your blog, ask yourself would you be happy for the Principal to view this? If your answer is No – then don’t include it! • Students who approve inappropriate material will be also held responsible for posting the material onto the blog. • Do not write about staff or students without their permission • Be considerate of others. When commenting, show others that you have read what they have written and make a considered rather than a rash comment. • Be open to other people’s opinions, but be prepared to discuss your own position if you don’t agree. • The penalty for breeching these guidelines might be the removal of access for a 2 week period and points given depending on level of offence (as per IT Usage Guidelines in the Student Diary). USE APPROPRIATE WRITING AS REQUIRED • You know about good grammar, spelling and punctuation. Apply it when formal writing is required on pages and comments. • Only use abbreviations and shortcuts when informal responses are allowed by your teacher Page 20 SJC Policy – Monitoring Computer Use SJC Policy – Monitoring Computer Use Summary The school has a duty to monitor the use of computers in order to maintain a focussed learning environment and to ensure that computers are always used appropriately. This will only occur on computers while they are used at school. • HeuCampus software will allow teachers to: o view the computer screen of every student in the class o allow or block software and websites to be used in a class o monitor applications, files accessed and websites accessed in that class o temporarily disable computers to allow other classroom activities to be given priority or to stop inappropriate use of computers • During class time, students’ computers will be observed only by the teacher within that class. However, during other times at school, staff will be able to observe computer use by students from any of their classes. Rationale In the classroom, computers are tools for learning. The teacher has a duty to monitor the use of computers in order to maintain a focussed learning environment. The teacher has both a duty of care to ensure that computers are always used appropriately and a professional duty to ensure computers are used to enable learning and not disrupt learning or distract others from learning. In the school environment but outside of class time, the school still has a duty of care to ensure that computers are being used within the guidelines of the Computer Appropriate Use Policy (AUP). Although some personal use of computers can be allowed under supervision before and after school and at breaks, all rules of the AUP still apply and it remains part of the school’s duty to monitor students’ use of computers at all times. Principle Monitoring of computers must be directly related to providing a safe learning environment and ensuring appropriate computer use in school. Definitions Monitoring of computer activity in school or on school activities includes: • Physically watching students using computers • Monitoring activities on students’ computers via the use of monitoring software • The use of security cameras in some classrooms • Logging activities including application use; internet use; electronic communication using school email, blogs or chat; and network activity. • The requirement of students to allow staff to inspect the content of student computers for inappropriate material or use according to the Computer Appropriate Use Policy Student privacy • Students must be provided with clear warnings that monitoring of computers will be conducted continuously whilst at school or on school activities. • Any information saved on a school computer must adhere to the AUP and must be shown to a staff member upon request. • Student computer use will not be actively monitored outside of school or outside of school related activities. However, students must understand that use of the school computer outside of school must adhere to the AUP and that such use can leave a trail which may still be observed by staff in any investigation of breaches of the AUP. • All staff members have authority to monitor students’ computer use at school or on school activities. • During class time, students’ computers will be observed only by the teacher within that class. However, during other times at school, staff will be able to observe computer use by students from any of their classes. Page 21 • A request to inspect the contents of a student’s computer requires the following: o The student allows the staff member access to the computer o If a student refuses access or if seriously inappropriate material is observed on the computer, the following must occur: The computer is immediately closed The computer is inspected in the presence of a Year Level Co-ordinator or Deputy Principal The student must be given the option of being present during the inspection The Use of Computer Monitoring Software Within a teacher’s class: • Teachers may set specific configurations that electronically control the use of specific applications or websites within that class o This has the benefit of reducing the need to constantly monitor computer activity; ensuring students are more on task; and allowing more time for teaching and learning • Teachers have a duty to monitor computer use by their students • Software will allow teachers to monitor by o viewing the computer screen of every student in the class o temporarily disabling computers to allow other classroom activities to be given priority or to stop inappropriate use of computers o monitoring applications, files accessed and websites accessed in that class – these are monitored in real time and no log of the activity is maintained at the end of the class Outside of a formal class but within school • all staff members are able to monitor student computer use • if the student is not in a formal class, any staff member may deal directly with the student Page 22 Forms SJC Policy – Notebook Insurance SJC Notebook Insurance Policy (SJCNIP) The SJC Insurance Policy is made up of two distinct parts. 1. Replacement: Total replacement for stolen units with a model of similar age. • Repair: Notebooks are covered for accidental damage which costs more than $250. Units are to be repaired/reinstated by the school to full working order. Parents will pay for such repairs up to a capped amount of $250 (Inc GST). Operation Who qualifies: • SJCNIP is for the planned life of the year’s notebook program (normally three years) • SJCNIP is available only to students hiring the notebook via the school’s notebook program. • SJCNIP remains in operation only whilst the student remains at the school. User Obligations: • Students must follow the school’s instructions as to the care and management of their notebooks. • Reasonable care must be taken in the transport of the notebook to and from school. • Notebooks must be safely secured when unattended i.e. in locked school locker or a locked home. What is covered: • Notebooks are covered for accidental damage which costs more than $250. Units are to be repaired/reinstated by the school to full working order. Parents will pay for such repairs up to a capped amount of $250. • Stolen Notebooks will be replaced with the same model – this is likely to be a used replacement computer of similar age or if the same model is not available – an equivalent model approved by the school • SJCNIP covers the notebook, AC adapter and carry bag only. It does not cover any other software, peripherals or private items with the notebook. What is NOT covered: • Negligent or deliberate damage - where this is suspected it would be reviewed by the school and then discussed with the parent • Stolen units not supplied with an appropriate police report • Theft from an unlocked motor vehicle or unlocked premises • Any item other than school supplied Notebook, AC Adapter & Cary Bag • Damage or loss due to overseas travel • Damage caused when the unit is placed in the luggage hold of an aircraft • Damage or loss of goods due “acts of God” including flood, earthquake, bushfires • Acts of terrorism or acts of war • Components that have been defaced, altered or scratched • Items cleaned by a solvent that causes damage • Loss or damage outside the period of cover • Loss or damage where a person other than the nominated notebook user has contributed to or caused the loss or damage • Damage through inappropriate storage including screen bruising • Damage due to overheating caused by not using the laptop on surfaces which restrict airflow • Normal “wear and tear” Page 23 Cost • • • All the repairs/replacements are subject to a defined payment by the parent which is capped to $250. In the event of an initial total replacement of a notebook (first occurrence) – the parent will pay the maximum excess fee of $250 In the event of a second or subsequent total replacement of a notebook – the parent will be required to pay an excess of $500 Repair of Notebooks Procedures • A Notebook Incident Report Form is to be completed detailing how damage occurred. This is to be signed by a parent/guardian and returned to the Notebook Service Technician. • Repairs will be to damaged components only. Defaced or scratched components will not be repaired. • Any disputes as to work quality are to be discussed and arbitrated by the School’s Director of ICT • In the event that the hard disk is repaired, the notebook will be restored to the school’s default software image. It is the student’s responsibility to restore all data. What happens if the claim is accepted? • In most cases, the school will accept the claim and cover the cost of repairs. Your son’s repaired notebook will be returned to him the day after the claim is lodged. • The College Business Manager’s office will invoice you for the costs up to a maximum of $250 excess after the notebook has been repaired. This invoice is payable on receipt. • Until payment is received or payment arrangements have commenced, the student must return the laptop to the ICT Centre each day and pick it up the next morning. What happens if the claim is rejected? • Insurance claims are rarely rejected. When they are, it is usually because of gross negligence or deliberate actions. • If the school rejects your claim, you will be required to pay the total cost of repair of the notebook. A quotation for the cost of repair will be provided to you prior to the notebook being repaired. Replacement of Notebooks • In the event of a theft the Incident Report Form must be completed and signed. A police report is to be attached detailing the circumstances of the theft. • The request will be assessed and approved in 24 hours. • A replacement unit will be provided within 24 hours of approval and receipt of the defined payment. • The replacement notebook is likely to be a used replacement computer of similar age or if the same model is not available – an equivalent model approved by the school. Who can I talk to about this process? • If you have questions regarding the incident or responsibility for the damage to the notebook, please contact the Director of ICT, Mr Chris Valmadre. • If you have questions regarding payment of the excess or the cost of repairs, then you should speak to the College Business Manager, Mr Terry Fowler. • If you have questions regarding the repair of the notebook, you should contact the College Notebook Technician. Page 24 St Joseph’s College Geelong Notebook Incident Report Form Student Number: _______________ Date: _________ Student Name: ___________________________________ Home Room: ______ Home Room Teacher: _______________________ Notebook Serial Number (if known): _________________________________ Information relating to the specific that led to the damage/theft. Date and time of incident: _________________________________________________________ Location of the incident: __________________________________________________________ Witnesses: ____________________________________________________________________ Account of events (include all information regardless of whether you think it might be trivial). Please append extra pages if required. ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ Student I declare that the above is a full and truthful account of the events and/or circumstances that led to the damage/theft of the notebook computer. Student signature: _____________________________________ Date: _______________ Parent I have read the incident summary my son has given and believe it to be a truthful account of events. I have read and understood the insurance claim information overleaf and agree that unless advised otherwise by the school, I will pay the excess required. Parent Name: _____________________________________________ Parent signature: ___________________________________________ Date: __________ Notebook Service Technician: Date of Receipt of Form: _______ / _______ / _______ Time: ____________________ Claim Approved: Yes / No Comments: Page 25