Client Service Representative
Are you motivated, team-oriented and committed to providing a superior level of
customer service? Client Services Representatives at Capital Group are strong problemsolvers and possess a genuine desire to help our shareholders and financial advisors.
Our associates are valued and respected for the significant contributions they make
toward the success of our organization.
What could you expect to experience as a Client Services Representative at
Capital Group?
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Managers who are approachable and recognized for their ability to coach and
mentor the associates on their teams
A shared desire to do meaningful work alongside bright, engaged people
Comprehensive, paid training beginning your first day of employment
Opportunities to learn and educate others about the mutual fund industry, no
sales or advising is involved
To be successful in the Client Services Representative role, you will exercise sound
judgment, have exceptional communication skills, and demonstrate effective and
professional service orientation.
Examples of typical responsibilities include:
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Receiving inbound calls from shareholders and financial advisors across the
country
Helping callers manage their mutual fund accounts by completing on-line
account transactions, such as investments, redemptions, and account
maintenance
Educating callers on American Funds’ services and broader industry policies
Researching and resolving customer inquiries in a timely manner
Providing telephone support to website users
Hiring Criteria:
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Customer service experience in any industry preferred
An interest in learning about financial services (no prior industry experience is
necessary)
Exceptional verbal and written communication skills
The ability to learn and apply considerable amounts of information
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Good organizational and time management skills
Excellent PC/Internet skills
Strong detail orientation
Flexibility to work additional hours as needed
If you are interested, take a look at the opportunity online and apply directly on our site.
Go to the following link to find out more:
http://www.capgroup.com/careers/index.html
Then, under Career Opportunities, simply place the job number 15410 in
the keyword search to read the job description and apply to Client Services
Representative.