What To Do If Your Print Screen Key Does Not Work
Some PC keyboards and laptops run software in the background that takes control of the Print Screen
key. If this occurs, it is necessary to configure alternate hotkeys to substitute for the Print Screen key.
1) Click Setup > ScreenPrint on the menu bar to open the Configuration window:
2) Click the Hotkeys button at the bottom of the Configuration window to open the Hotkeys window.
3) Follow the 4 steps below in the Hotkeys window:
1. Check the Enable Hotkeys checkbox.
2. Click this down arrow and select a
character (for example, “P”).
3. Check two of these checkboxes
(for example, “Ctrl” and “Alt”).
4. Click the Save button.
4) Finally, click the Save button in the Configuration window.
The example above will assign the Ctrl-Alt-P keys to substitute for the Print Screen key. Hold down the
Ctrl and Alt keys and then press the P key to execute a screen capture.