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1006 1 Ave, PO Box 790, Manson, IA 50563 Phone: (888) 437-3835 or (712) 469-3708 Fax: (712) 469-2609
IMPORTANT – LP PROPANE GAS SAFETY INFORMATION
To Our Valued Customers:
If you are an LP Propane Gas user, the following letter and enclosed information is VERY IMPORTANT! Please take the time to read
ALL of the information.
When used wisely and with respect, LP Propane Gas is a safe, efficient and clean fuel. STAR Energy has established a program to
provide you with warning and safety information about LP Propane Gas. We encourage you to read the enclosed information. If you
have specific questions about LP Propane Gas or our services, please contact your local LP Specialist or our corporate office in
Manson, IA (888) 437-3835 or (712) 469-3708.
This packet contains the following material:
Duty to Warn Information
-Properties of LP Propane Gas
-How to detect LP Propane Gas
-Actions to take in an emergency # (515) 370-0489
-Procedures to follow
-What LP Propane Gas smells like
Out-of-Gas
We want to inform you of our policy for servicing customers who run out of LP Propane Gas. We are in business to service you and
provide a safe working environment for our employees. Unfortunately, we realize there may be times when you unexpectedly run out of
LP Propane Gas. This can create an unsafe environment for you and our salespeople, especially if these emergency deliveries occur late
at night. In addition, our salespeople run regular routes to maximize their efficiency and minimize operating costs, which keeps our LP
Propane Gas price competitive.
If you experience a situation where you run out of LP Propane Gas, you should:
1. Close the service valve on the propane storage tank (under the dome, it looks like a water valve)
2. Shut off all appliance valves
3. Call your LP Specialist immediately
*** We treat an Out-Of-Gas call like a potential leak situation. We don’t know the reason you are out of LP Gas, so we will respond as
quickly as we can and perform an Out-of-Gas Leakage Test. This is for your safety!
It is imperative that you are at home so we can check the entire gas system for leaks and relight your pilots. If we arrive and no
one is home, we WILL NOT fill your tank. The salesman will leave an “Out of Gas” tag, instructing you to call us for an appointment.
The return trip will result in an additional charge.
The following, which is subject to change without notice, is a list of charges for Out-of-Gas situations:
 Scheduled Delivery Program or Even Pay Program
o No Charge (If account has been in good standing during prior 12 months)
 Customers on “Will Call”, COD, or Scheduled Delivery or Even Pay Accounts that are or have been past due:
o $50.00 per trip during normal working days (Monday-Friday 8:00am – 5:00pm)
o $100.00 per trip if after 5:00pm or on weekends or holidays
o $80 Out-of-Gas Leakage check charge

The fees above do not include charges for additional parts/repairs needed
For your convenience, you can take advantage of our Scheduled Delivery Program or our Even Pay Program. All customers who
contract their gas usage will automatically be placed in our Scheduled Delivery Program. (Note: Your account must be current to
remain on our Schedule Delivery Program or Even Pay Programs). Should you run out of gas, and your account is current, your
salesperson will schedule an appointment with you to provide an Out-of-Gas Leakage Test at No Charge.
Out-of-Gas Leakage Test and System Pressure Test
Accidents can result from the failure to perform complete system pressure tests from the propane tank to the system pilot light orifices.
STAR Energy must verify the integrity of the customer’s propane gas system with a Leak Test or a System Pressure Test (depending on
the circumstance) and document the results. The National Fuel Gas Code (NFPA Pamphlets 54 and 58) mandates that these tests be
performed.
System Safety Test (System Leak Test)
 New System or a New Customer
 Occupancy Change (ie: new tenant or owner)
Out-of-Gas Leakage Test (Leakage Test)
 Suspected Leak
 System Interruption (ie: making repairs or modifications, changing regulators, turning off the gas, Out-of-Gas
situations, etc.)
The following section from the National Fuel Gas Code describes the procedures to be followed by a qualified person servicing a
system for gas utilization:
7.2 System and Equipment Leakage Test – Pamphlet 54
7.2.2
Before Turning Gas On. Before gas is introduced into a system of new gas piping, or back into an existing system after being
shut off, the entire system shall be inspected to determine that there are no open fittings or ends and that all manual valves on
equipment are closed and all unused outlets are closed and plugged or capped.
7.2.3
Test for Leakage. Immediately after turning on the gas, the piping system shall be tested to ascertain that no gas is escaping. If
leakage is indicated, the gas supply shall be shut off until necessary repairs have been made.
7.2.4
Placing Equipment in Operation. Gas utilization equipment shall be permitted to be placed in operation after the
system has been tested and determined to be free of leakage and purged in accordance with 7.3.2.
piping
STAR Energy has adopted the following Policy and charges:
1.
2.
3.
4.
5.
New Customer: new tank setting, new system: No Charge for testing
New Tank Setting: No Charge for testing
Occupancy Change: Subject to current System Testing Fee Schedule
Out-of-Gas: Scheduled Delivery and Even Pay customers in current standing: No Charge
Will Call, COD or Any Past Due Accounts: Subject to current System Testing Fee Schedule.
Cash or check due upon completion of services
6. System Interruption: Maintenance or modification: Subject to current System Testing Fee Schedule
7. Suspected Leak: Subject to current System Testing Fee Schedule
8. System Safety Check: Industry standards strongly recommend that scheduled inspection of your gas system, from the tank
to the appliances, be performed at least once every five (5) years. STAR Energy has adopted this recommendation as a
policy for reasons of customer safety. The customer must be on-site while the check is being performed. The charge to
conduct this service is Subject to the current System Testing Fee Schedule. Charges do not include additional labor and
materials needed for repairs and modifications.
9. Regulator Change Outs: Industry standards require regulators be changed every 15 years or when warranted. This service
is Subject to the current System Testing Fee Schedule. Charges do not include additional labor and materials needed for
repairs and modifications.
Any system, which has been RED TAGGED or locked out, (systems which have been found to be unsafe) cannot be
legally restarted until the unsafe condition has been repaired. Only then can we place your system back in service.