CONDITIONS OF SERVICE
DATE:
May 1, 2015
NUMBER:
1.1
SECTION:
New
X
Revised
1.0 Introduction
NAME:
Identification of Distributor and Service Area
PowerStream Inc. (PowerStream) referred to herein is a corporation incorporated under the laws of
the Province of Ontario to distribute electricity and to provide services to assist the government in
achieving its goal in electricity conservation.
PowerStream is licensed by the Ontario Energy Board (OEB) to supply electricity to Customers and
to operate distribution facilities within its licensed distribution service area as described in the OEB
Distribution Licence ED-2004-0420 issued to PowerStream on August 30, 2004 and expiring on
August 29, 2024. This Conditions of Service (COS) document, as prescribed by the Distribution
System Code (DSC), outlines PowerStream’s operating practices and connection policies, the
obligations of PowerStream’s Customers and the minimum standards of service PowerStream’s
Customers can expect in accordance with the Electricity Act, 1998 and the Ontario Energy Board
Act, 1998.
PowerStream may only operate within its licensed territory, roughly as defined in its Distribution
Licence as:
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Community of Alliston Service Area
Town of Aurora Service Area
City of Barrie Service Area
Community of Beeton Service Area
Community of Bradford West Gwillimbury Service Area
Town of Markham Service Area (now known as the City of Markham)
Community of Penetanguishene Service Area
Town of Richmond Hill Service Area
Community of Thornton Service Area
Community of Tottenham Service Area
City of Vaughan Service Area
The service area is subject to change with the OEB’s approval.
For exact description of service area refer to Reference 1 OEB Distribution Licence ED-2004-0420.
For the Service Area Map refer to the Reference 2 Service Area Map of this COS document.
Nothing contained in this COS document or in any contract for the supply of electricity by
PowerStream shall prejudice or affect any rights, privileges, or powers vested in PowerStream by
law under any Act of the Legislature of Ontario or the Parliament of Canada, or any regulations
there under.
PAGE 1 OF 2
CONDITIONS OF SERVICE
DATE:
May 1, 2015
NUMBER:
1.1
SECTION:
New
X
Revised
1.0 Introduction
NAME:
Identification of Distributor and Service Area
1.1.1 Distribution Overview
PowerStream distributes electricity through its three phase primary distribution systems and 44
kilovolt (kV) sub-transmission system at nominal operating voltages of 44 kV, 27.6 kV, 13.8 kV,
8.32 kV and 4.16 kV. The primary voltage supply to a Customer will depend on the proximity of the
Customer’s property to the nearest distribution facility, the geographic location of the property and
the capacity required by the Customer. Not all voltage levels are available throughout the
PowerStream service area.
On the 44 kV system, PowerStream services directly multiple municipal substations and multiple
Customer-owned substations. The municipal substations transform the 44 kV sub-transmission
voltage to distribution voltages of 4.16 kV, 8.32 kV, 13.8 kV and 27.6 kV, which are distributed as
feeders that run radially out from the municipal substations.
Feeders are typically arranged to run radially out from transformer stations owned by PowerStream
and Hydro One Networks Inc. Open points exist between feeders and this determines the feeder
geographical coverage. These feeders directly supply pole mounted, pad mounted or vault type
distribution transformers that reduce the operating voltage to Customer levels.
END OF SECTION
PAGE 2 OF 2