Entering a class into the ARC Learning Center
thru Course Record Admin
* If entering a course into the ARC Learning Center, do not submit an activity report. If you do,
you will be double billed and the students will receive two certifications.
* Do not enter instructor classes in using CR Admin. Call you Training Specialists for help.
1. Log into the ARC Learning Center. https://classes.redcross.org
2. Click on “Home” in the upper right section and select CR Admin.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
3. Select New Course Record.
4. Select which Organization you taught for.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
5. Enter the Course Code by clicking on the picker.
6. Enter the Course ID and click search. Course codes can be found on www.instructorscorner.org.
Select the course you are teaching (ex CPR Pro, Lifeguarding, etc). The codes are listed under the
Additional Resources. You can also call 1-800-REDCROSS.
Select the course you taught by clicking the box to the left of the course name.
7. Enter date, number of students, address and how the certifications will be printed then click Save.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
Certification note:
• Certification will be printed by customer- This option means you will print the 8 ½ X 11
certifications print from the Learning Center after the course is processed. You will not receive
wallet size cards.
• Send certifications to customer- This option means we will print the wallet size cards for you and
mail them to the facility. It is also necessary to add in the Comments section where you would
like the certs sent. You will also be able to print the 8 ½ x 11 certifications with this option.
• No Certs needed- Doesn’t apply to Health and Safety classes.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
8. Click Add instructor. Either enter the instructor’s username or enter the first few letters of the
person’s first and last name into the search field then click Search. Select instructor and check “Select
and Close”. Then click Next.
9. For reference, please take note of your CRS (sheet) #. Enter Student information in, please double
check you entered the correct components completion status and click Review.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
10. Once everything is reviewed and is correct. Select Confirm.
11. Payment
If you have a coupon code, enter the code and click Apply Coupon.
If paying by Credit Card, select Credit Card and enter information in.
If paying by Purchase Order and none is listed for you, please call 1-800-REDCROSS and have the
Training Support Center discuss the payment plan with you.
Once payment is entered, click “I agree” and Submit.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
When you click Submit your record will be entered as a “submitted”. It will be processed in 2-3 business
days. Certifications will be mailed within 7-10 business days if you choose that option.
When it is processed, you will receive two emails. The first lets you know the course was processed and
how to print the 8 ½ x 11 certifications. The second lets you know how much you paid by credit card.
If you would like the course record to be processed immediately, please call 1-800-REDCROSS and ask
the Training Support Center to approve your course record. Please have the CRS Sheet number ready
for them.
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
Frequently Asked Questions:
Q:
A:
I logged into my account and I don’t see CR Administration listed.
Contact your Training Specialist. Updated contact info is on www.redcross.org/instructorspa
Q:
A:
The Organization I teach for is not listed in my Learning Center Account.
Contact your Sales Rep. Updated contact info is on www.redcross.org/instructorspa
Q:
I don’t know what course codes to use.
A:
Please go to www.instructorscorner.org (listed under each component). You may also call the
Training Support Center.
Q:
How long does it take to get a course record approved once I enter it into the Learning Center?
A:
Properly entered course records take about 3 minutes to approve. After you enter the course
online, you can call the Training Support Center. Please have your sheet number with you. They will
approve your course while you wait on the phone. If you choose, wallet size cards will be mailed to you
in 7-10 business days.
Q:
I chose to print my own certification cards and I changed my mind and would like the wallet
size cards now.
A:
Call the Training Support Center and they will process the request for you.
Q:
I’m having difficulty reaching the Training Support Center.
A:
The Training Support Center is opened outside of normal business hours and can easily be
reached during “off peak” times. Their peak hours are 10 am to 4 pm.
Q:
My course was rejected. What does that mean?
A:
There are a variety of reasons your course could be rejected. Please call the Training Support
Center and they will be able to explain and help you get your course approved.
Training Support
Center (TSC)
Hours:
M-F 7 am to 11 pm
Sat 7:30 am to 8 pm
Sun 10 am to 6 pm
PA PHSS Instructor Resource Website www.redcross.org/instructorspa
Updated 5/20/2013
1-800-REDCROSS option 3
support@redcrosstraining.org