Protect IT
Protection from the unexpected
What is Protect IT?
Protect IT offers a range of insurance options for your laptop or tablet device.
Depending on the option you select, it protects you against the following incidents
ensuring that your device may be either replaced or repaired:
Liquid spills
Accidental drops
Accidental damage to LCD screen
Theft from the school
Theft from a vehicle
Why purchase Protect IT?
Protect IT gives you a choice of two cover options:
• Accidental Damage
• Accidental Damage and Theft
Your cover will vary depending on your level of protection, but as a minimum Protect IT gives you peace of mind
that should your device be accidentally damaged:
• You will not have to pay for repairs, only the excess
• You will not pay freight charges to send your device to the repair centre
• You will not have to pay for any new software – it comes preloaded again for free
• You can claim multiple times
• If your device is not repairable it will be replaced
*
What
Protect
IT
covers
If you have cover for accidental damage here are some examples of how your device may be replaced or repaired.
CAUSE OF ACCIDENTAL DAMAGE
RESOLUTION DESCRIPTION
Liquid accidentally spilled on or in the device
Repaired or device replaced
Device accidentally drops, falls and other similar impact
Repaired or device replaced
The device LCD screen is accidentally damaged
Repaired
If you have cover for theft here are some examples of how your device may be repaired or replaced.
THEFT INCIDENT
RESOLUTION DESCRIPTION
Stolen from the locked boot of a vehicle with signs of forced entry
Replaced
Stolen by force or intimidation where you can describe the thief
Replaced
Stolen from a secured locker in the school
Replaced
Damaged or broken LCD from an attempted theft
Repaired
Some things may not be covered
*
There could be occasions when you are not covered and these include:
• You have not taken reasonable care to prevent the accidental damage
• The damage occurs when someone else is using your device
• Any claim where the device was left unattended in an unsecured location
• Any secure location theft claim where due care was not taken to store the device out of sight
What you must do if you have a claim
1. Before you contact us
Here are some important things to know before you contact us.
Privacy Check
Your privacy is important to us and as such, we can only speak with the person listed on the policy. If you wish
for another person to act on your behalf, you will need to contact us to provide your authorisation for us to speak
with them.
Information we will need you to provide
Details of the device claimed
• Your original sales receipt or contract number
• The Manufacturers Name, Model Number and Serial Number for the device
For Accidental Damage Claims
• The date the damage occurred
• A detailed description of how the damage occurred
• A description of the damage to the device
• A colour photograph showing the damage
• We will ask for the damaged device to be made available to us for assessment
For Theft Claims
• The date the theft occurred
• A description of how the theft occurred
• We will ask you to report the theft to the police
• We will ask you to complete a Claim form and to provide the police incident report number, the police officer’s
name and their contact details.
2. How to lodge a Claim
You may lodge your claim at www.claimstwg.nua.com.au or call 1300 786 225 for assistance.
Excess*
Your policy may have an excess that must be paid before we can process your claim. For your convenience you can
pay your excess by credit card over the phone at the time of lodging your claim or alternatively by direct debit into
our account.
Who we are
MAC1 is an authorised distributor of Virginia Surety Company, Inc. (VSC) AFSL 244579 ARBN 080 339 957 a licensed
general insurance company and issuer of the MAC1 Protect IT Accidental Damage Protection Insurance and MAC1
Protect IT Accidental Damage and Theft Protection Insurance. The Warranty Group Australasia Pty Ltd ABN 37 005
004 446 provides policy administration on behalf of VSC. Where we provide you factual information about this
insurance or arrange cover for you, this does not take into consideration your individual needs or circumstances.
The PDS contains important information about the policy and will assist you in making an informed decision.
*This is a summary of the Terms and Conditions only. For the full Terms and Conditions please refer to the
Product Disclosure Statements on our website www.mac1.com.au/products/protect-it-insurance/
More information
Contact us to find out more about Protect IT and to arrange insurance for your laptop or tablet device.
Call 02 8241 5441 or visit www.mac1.com.au/contact to find your nearest MAC1 location.
WWW.MAC1.COM.AU
Twitter @mac1australia
FACEBOOK.COM/MAC1AU
02 8241 5441