Centre de services
partagés du Québec
From 2006 to 2011, CGI operates the biggest
government technological platform in Québec.
In 2005, the Direction générale des solutions d’affaires en gestion intégrée des
ressources (Integrated Resource Planning Business Solutions Branch, or
DGSAGIR) at the Centre de services partagés du Québec (Québec Shared
Services Centre, or CSPQ) initiated the biggest IT and organization change
project undertaken by the Québec government: the implementation of an
enterprise resource planning(ERP) system to manage its human, financial,
physical and computer resources. Affecting more than 75,000 civil servants and
nearly 140 Québec government departments and agencies, the SAGIR system
is the largest ERP implementation project in Canada. After rolling out the initial
phase of SAGIR, the CSPQ turned to CGI to operate the system’s technological
platform, from 2006 to 2011.
CASE STUDY
INDUSTRY SECTOR
GOVERNMENT
Québec city, Québec
THE CHALLENGE

Diversity, complexity and integration of technologies

Several operating systems

More than 70 logical environments, 7 of which are high availability

150 infrastructure components

Off-site technology recovery tests involving government bodies

First large-scale managed services project for this client

The DGSAGIR’s goal was to enhance service delivery to its clients
THE STRATEGY
The DGSAGIR was seeking an accountable provider with managed services
expertise. It chose CGI as its partner.
Proven methodologies
 The use of CGI’s Client Partnership Management Framework adapted to
outsourcing contracts to execute the due diligence review, determine
infrastructure condition and establish a recovery plan

Review of operating procedures to stabilize and optimize operating services
24/7
Process formalization
 To promote the adoption of a new management approach requiring greater
discipline on the part of both parties, review of processes—such as
capacity, incident and change management processes—and of introduction
based on best practices (including ITIL®)
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Continuous improvement plan
 Development of a culture that encourages efficiency and quality gains

Introduction of CGI’s continuous improvement approach to support the
circulation of improvement ideas and to prioritize and execute those ideas
Commitment to client satisfaction
 CGI team comprised of dedicated resources who are available outside of
regular work hours

Prompt resolution of critical incidents

Performance of maintenance work with the least possible impact on users
The technology
 Oracle suite: Oracle ERP 11.5.10, Oracle DBM 10G and 11G, UCM,
Discoverer, GRC, OEM, RMAN, ASM

Suite of operational support tools: BMC NetBackup, Tripwire, RingMaster

Operating systems: Sun Solaris 10, Redhat, Suse, Windows, TRU64

Storage infrastructure: SAN, SSD, SAN managers

Servers: Sun M9000 and M5000 and Intel servers, including several
clustered servers

Network: ACE load balancer, low latency switches, Bastion checkpoint
ABOUT CGI
Founded in 1976, CGI is a global IT
and business process services
provider delivering high-quality
business consulting, systems
integration and managed services.
With 68,000 professionals in 40
countries, CGI has an industryleading track record of delivering
95% of projects on-time and onbudget, aligning our teams with
clients’ business strategies to
achieve top-to-bottom line results.
The results
 Score of 9.5/10 for the quality of services provided by CGI

Service levels respected

Recovery tests 100% successful
For more information, please contact us at
info@cgi.com or visit www.cgi.com.
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