•
•
•
P
L
D
-
I
S
...
...at the Open Gate Family
Resource Center and at satellite facilities in San
Francisco neighborhoods,
SFCD Community Resource
Parents (CRPs) offer families and professionals information, resources, and referrals. Our multicultural staff can reach families in English,
Spanish, Cantonese,
Mandarin, Tagalog, and
American Sign Language.
690 new families completed intakes in 2004.
CRPs responded to 5,848 phone requests from families and 3,933 requests from professionals in
2004 – a total of 9,781 requests for information, education, or support.
Drop-in visits to the Open
Gate Family Resource
Center totaled 219 people.
• Attendance at our satellite facilities in Bayview
Hunters Point, Chinatown, the Mission, California
Children’s Services Medical
Treatment Unit, and three area hospitals totaled 346.
S
G
...
...offer peer support, information, and resources to parents, caretakers and siblings of children with disabilities.
• During 2004, 14 different groups helped meet individual needs. They included two groups for
Spanish speaking families and two for Cantonese speakers; a group for
Bayview-Hunters Point families; groups for siblings; a group for families of children with
Prader-Willi Syndrome; the
Family Links to Mental
Health group; and Living
With Loss, among others.
• 223 parents, guardians and siblings attended Support
Groups offered during
2004.
•
T
R
L
...
...
lends books, catalogs, audio- and video-tapes, and toys.
The Support for Families
Resource Coordinator and
Librarian helped 128 families and 126 professionals check out 635 books, videos, toys and other materials this past year.
•
•
V
P
M
...
...are parents of children with disabilities who complete training and are matched with other parents to offer support and resources on an individualized basis.
13 parents completed
Parent Mentor training in
2004; 7 of these belonged to our new cadre of Spanishspeaking mentors.
66 matches of Parent
Mentors and families were made during the year.
•
W
,
T
,
C
...
...offer information to families and professionals on topics relating to disabilities and special health care needs.
Support for Families offered 157 education opportunities in 2004, including workshops, trainings, and small group individualized clinics in
English, Spanish, and
Support for Families Annual Report 2004 Page 2

•
•
Cantonese. More than
1,004 families and 1,143 professionals attended.
Topics during 2004 included Individual
Education Programs, Early
Intervention, Transition,
Childcare, Siblings,
Assistive Technology, and many others.
At our 2004 annual
Information and Resource
Conference more than 500 people obtained information from 74 exhibitors and 14 workshops. (See “Program
Highlight”, page 8).
C
E
O
...
...includes teams of parents and staff who make presentations to classes, community organizations, and professional groups about disability issues and the experiences of families.
Medical and nursing students are also matched with families to help them develop a better understanding of family needs and concerns.
•
T
SFCD
N
...
...keeps parents and professionals updated on resources, legislation, and services.
More than 6,026 people received the quarterly
Newsletter in 2004.
•
In 2003 Support for Families saw major increases in phone requests and participation in Support
Groups. Those numbers have remained steady in 2004. This past year we have had
• a great increase in family participation in activities at satellite facilities in San Francisco neighborhoods (up 189%!) and an increase in education opportunities and involvement: the number of workshops, trainings, and clinics increased 27% from
2003, and total attendance rose 62%.
• Of these, 295 families received the Newsletter in
Spanish; 170 received it in
Chinese.
•
O
R
...
The SFCD website contains information on our services and upcoming events. A bulletin board facilitates family-to-family communication. The website also provides important links to community resources, information on legislation, and opportunities for involvement.
The SFCD website received
48,148 “visits” (roughly equivalent to the number of different people visiting the site) during 2004.
•
F
S
E
...
...provide relaxing, fun opportunities for families to get together and enjoy themselves.
More than 1,000 parents, children and enthusiastic volunteers attended free family events during 2004, including Walk & Roll,
Arts and Crafts Day,
Halloween Carnival, and a
Holiday Ice Skating Party.
Support for Families Annual Report 2004 Page 3

The San Francisco Improving
Transition Outcomes Project
(ITOP) Interagency Council, which began in the fall of 2004, is our newsest collaboration. Support for Families and Jewish
Vocational Services are working with agencies throughout the city to improve coordination of services for youth with disabilities who are transitioning to adulthood.
Open Gate Family Resource
Center Collaborative provides family access to a wide range of services and supports. Support for
Families is lead and fiscal agency.
Child Care Inclusion
Challenge Project: Support for
Families is a member of this collaboration that helps insure that families have access to inclusive child care.
Family Voices of California:
Support for Families coordinates
Family Voices activities statewide.
Family Voices works to improve access to health care for children with special health care needs.
High Risk Infant Interagency
Council: Support for Families is fiscal agent and active member of this effort to facilitate coordination of services for children birth to five who are atrisk for developmental delays or other disabilities. HRIIC staff and the HRIIC Roundtable are housed at Support for Families offices.
Parent Training and
Information Centers (PTI)
Region 4 Consortium: SFCD works with other PTIs to coordinate activities in a 12county region of Northern
California
Family Resource Centers
Network of California: SFCD is fiscal agent and participant in this collaboration of 55 Early
Start Family Resource Centers throughout the state.
MOST FRE-
QUENTLY REbehavior-
IEP- childcare- assess-
0 100 200
NUMBER OF REQUESTS
Primary
Concerns of
Families who
Contacted
300 400
Families of children with disabilities come from all walks of life and all income levels. Because Support for
Families does not have eligibility requirements, we can assist families of children with any kind of disability or special health care need, including learning disabilities, behavior disorders, and children at risk for disabilities.
Latino 28%
Caucasian
Unknown or declined to state
Other 4%
Multiethnic
4%
Ethnicity of
Asian/Pac
Isl 21%
African
American 19%
0-5:
43%
6-18:
55%
over 18:
Ages of children/
Spanish
Cantonese
Mandarin 1%
Tagalog 1%
Other 5%
English
67%
Primary languages of
Support for Families Annual Report 2004 Page 4

Dear Support for Families
Staff, Directors, and
Volunteers:
Each year at holiday time our family makes a donation to
Support for Families; we always feel it important to support an organization that has done so much for us. This year I wanted to let you know more specifically how much you mean to our family, instead of just sending along the check in the envelope.
We have made use of many of the workshops offered on IEPs, transition, and inclusive education, to mention just a few.
The Resource Fair ...is also a wonderful place to become educated, connect with other parents, and learn about other organizations and programs available for our children with disabilities.
Most of all, we have been very grateful that SFCD has, for many years now, offered the San
Francisco Bay Area Prader-Willi
Syndrome Support Group. When my husband and I first received our son’s diagnosis of Prader-
Willi Syndrome (PWS) fourteen years ago, there was no local support group. We were only given the name and number of one other family that had a child with PWS and was willing to talk about it. Now we have been participating in SFCD’s PWS
Support Group for at least six years.
Parents of children with
PWS have unique needs and situations, and it is a wonderful thing to be able to meet together to share our strategies and information to support each other. ..
SFCD has provided meeting space, advertising and mailings, childcare, and qualified and dedicated facilitators for this group over the years. .. SFCD has always had staff members available on the weekends to open up the meeting space and provide the quality childcare needed to assure parents time to meet together. In addition, beginning in 2005, SFCD has agreed to an increase in meetings and found us a facilitator for a sibling support group to meet in conjunction with our parent support group. All of this has been provided to our
PWS families at no charge… an amazing feat.
We are so grateful for SFCD, for all it has done for our PWS families, and all the education and advocacy and support it provides to all families of children with disabilities.
Thank you for providing our family with the support we so desperately need.
- Michelle S. Donaldson
•
•
•
As in previous years, Support for Families asked families to let us know if, and how, our services have made an impact.
We’ve been very gratified by their responses. In follow up surveys of more than 200 families in 2004:
• 97% felt less isolated and/or better prepared to solve problems;
97% became more knowledgeable about resources or services;
95% felt better prepared to advocate for their children;
98% were able to obtain at least some of the services their child needed because of the help provided by Support for Families.
Support for Families Annual Report 2004 Page 5

...to the many individuals, businesses, organizations, and foundations supporting
Support for Families in 2004
ORGANIZATIO
NS,
BUSINESSES,
&
CORPORATIO
NS
$2,500 and above
Farella Braun &
Martel
GATX Captal
Corporation
Pamakid
Runners
Zephyr Real
Estate
$1,000 -
$2,499
Fidelity
Investments
Physician's
Reimburseme nt Fund
Pi Kappa Phi
SF State Push
America
$500 - $999
Anonymous
Bank of
America
Matching Gifts
Kaiser
Foundation
Health Plan
Physicians of
Pan-Med, Ltd.
Rochester Big
& Tall
Safeway Store
# 592
San Francisco
Millwork
$100 - $499
Amgen
Foundation
Applied
Materials
Genentech
Employee
Giving
Program
Little Gators
Preschool
Stuart Hall
School for
Boys
The San
Francisco
Foundation
Employee
Matching Gifts
To $100
ABC Jewelry
Import, Inc.
Cadence
Design
Systems, Inc.
Eldi's Beauty
Salon
Jaime's Jewelry
Premier
Eyecare
Optical
Texi's Jewelry
INDIVIDUALS
$5,000 and above
Jane Lapides &
Murray Cahen
Jo Cummins &
Barry Milgrom
Support for Families gratefully acknowledges gifts received in 2003 from the donors listed here. We apologize for any omissions , errors or misspellings. Please contact us if there is an error so we can correct our records.
Sonia Delen
Dahi Donnelly
Peggy & Millard
Drexler Family
Foundation
Juno & Robert
Duenas
Elizabeth &
Julian
Eisenstein
Shelley & Andy
Forrest
Alison & Brock
Fuller
Linda & Robert
Gilbert
Anne & Randall
Greene
Michael Haas
Catherine &
David
Hayashida
MD
Nancy Hudgins
Nancy Iverson
MD
Judy Janec
Katherine &
$2,000 -
$4,999
Lynn Fuller &
Bill Bivins
Lisa & Stephen
Shirley
$1,000 -
$1,999
Gordon
Atkinson
Bruce Deming
Virginia Kahn
Marjorie
Lewisohn
Peggy & David
Rothman DDS
Irma & Ralph
Thaler
Jan & Jim
Watson
Liz & Jason
Zada
$500 - $999
Deane Bivins
Audrey Carlson
Drs. Lucy &
William Crain
Donaldson
Beckie & John
Fanous
Laura Fisher
Yvel Flemming
Kathleen &
Charles
Franklin
Patricia
Hampton
Beverly &
Michael
Hennessey
Barbara &
Herbert
Herman
Elizabeth &
Brian Joseph
Marla & Tim
Kelly
Ann Lanoie
Annette &
Janes Lee
Betty & Nick
Lituanio
Peter Mansfield
Alan Marcus
Nion McEvoy
Norma & Albert
Moisio
Valerie Pierce
Rony Rolnizky
George Lee
MD
Michele &
Michael Levis
K. Ira McEvoy
Kathleen &
Stephen
Meeker
Mary Houle &
David Phillips
Mimi & Marc
Spier
Stuart Hall
Kindergarten families
Linda & Ray
Tung
$250 - $499
Anonymous
William Bernell
Marie Acacia &
Jennifer
Borders
Joanna & Mark
Cameron
Frank Caufield
Theresa Collins
Joan & David
Crowell
Michelle &
Kevin
Itelson
Linda Justice
Murray Kenney
Sheila Doyle
Kiernan
Marjorie Shaw
& David Kobe
Lori Kochiyama
Kathryn Krusen
& Randall
Kostick
Jacob Lalezari,
M.D., P.C.
Gregory
Lamdau
David Lazerwitz
Bill
Lewandowski
Ellen Ann
Baumann &
Laurence
Lofberg
Howard Louie
Jane & Allan
Low
Ernest
Maggioncalda
Irene Manfredi
Linda Mickelson
Carol Miller MD
Judith Marrocco
& Matthew
Michael Farmer
Jill Holtz & Joe
Feldman
Lucy Flanigan
Dorothy
Fletcher
Lori Marshall &
Bill Fricker
Gary Gin
Suzanne &
Louis Giraudo
Bernice
Goldmark
Joe Goldmark
Kathi Goldmark
Sally Sehring &
William
Gonda
Karen Kerner
Goodman
Carla & Hank
Greenwald
Mary Ann
Hauck
Daniel Herman
Ingrid Hester
James Hormel
Mary Elizabeth
Warner &
Laurent
Huguenin
Roz & Steve
Miller
Kristine Erin
Moser
Gabriel Murphy
Daniel Niles
Marjorie &
Leonard
Patane
Quyen D. &
Calvin Pon
Shirley Reece
Sue & Steve
William Black
Georganne &
John Boerger
Margaret &
Henry Brodkin
Johanna Buck
Barbara
Tomash &
Edward Bussa
Elaine & Steve
Butler
Barbara
Callaway
Pat Camarena
Martha
Casselman
Linda & Michael
Cassetta
Debra Celis
Ruby Kit Fung
& James
Cheng
Shauna
Chiappella
Diane & William
Clarke
Alexandra &
Scott Clifford
Christopher
Coughlan
Mildred & Jeff
Crear
David Salopek
Alyson Sinclair
Valerie Pierce &
Michael Stortz
Jill Sweringen &
Barbara
Schoeffel
$100 - $249
Anonymous
Arthur &
Deborah Ablin
Kathleen
Anderson
Lorraine & L.B.
Arnaudo
Janet Green &
Richard Babb
Anne Marie Siu
Yuan & Peter
Bacchetti
Lynn & Michael
Beach
Arnold
Bernstein
Michael Bien
William Bivins,
Sr.
Tessa Rouverol
Callejo &
Laura Cross
Audrey deChadenede s
Kathleen &
David deChadenede s
Andrew Dubin
Lisa Duncan
Alex Echeguren
Camilla
Eckersley
Support for Families Annual Report 2004 Page 6

Rosen
Sterling Ross,
Jr.
Steve Schurr
Keta Bill & Joel
Selvin
Paul & Sofia
Seregin
Antje Shadoan
Lisa Louis &
Hitoshi
Shigeta
Tonna To Li
Shu
Elizabeth
Silvestri
Fern Smith
Laurel Kloomok
& Ned Smith
Rocio Smith
Steven
Sockolov
Sally Spencer
Janet Stafford,
MD
Linda Stevens
Julia Strawn
Darian & Rick
Swig
Jeanette &
Seymour
Thaler
Leslie Trook
Audrey &
Russell
Vernick
Jan Wagner
John Walsham
Deborah &
Fredic Warren
DDS
Gwendolyn
Wong
Carolyn Wright
Edward Yaffa
Jeannine
Yeomans
Mark Andrew
Zeeman
Peter Zelter
Benita
Zimmerman
Phyllis & Philip
Ziring to $100
Anonymous
Barbara
Bevan-Abel &
Ellen Abel
Peggy O'Grady
& John
Ahlbach
Paula
Alexander
Jacques Amiel
Robert
Andreatta
Peddie
Arneson
Judy Bachman
Mr. & Mrs.
Bruce Bailey
Carrie Barnett
Gretchen Beck
Ilana Bernstein
Nathalie
Kakone &
Laurie Blavin
Mary Jane
Borrelli
Fanny & Elias
Botto
Beverly Boyd
Roselee
Brooks
Paulette Brown
Twila Brown
Victoria & Bill
Bruckner
Etta Bryant,
MD
Tracy Burt
Lesly Bush
Cassandra
Calhoun
Berta Campos
Isabel &
Milagro
Campos
A. Capio
Josephine
Cassetta
Margaret &
Robert
Cassetta
Claire Castell
Sarabeth
Chapman
Jonelle Chase
Martha
Kerri Cordova
Hollie Marie &
Terry Cooper
Cotten
Maurice Cridlin
Hongha Crystal
Nora & Robert
D'Acquisto
Jesus de la
Cruz
Edie deChadenede s
Gina DeLoia
Elizabeth Derr
Rebecca &
David
Donohue
Carolyn Doyle
Ralitza
Doynova
Rebecca Duong
Mark Erikson
Mr. & Mrs.
Peter Evangel
John Falbo
Janice Farley
Janet Shalwitz
& Burt
Feuerstein
Ellen & Barry
Fishman
Chesley
Ruby Tsang &
Ken Cheung
Monica Chew
Joyce Chisholm
Catherine
Christensen
Alycia & Robin
Chu
Jennifer
Chueng
Ruth & Richard
Churchill
Julia Cody
Carmel & Frank
Coghlan
Marsha Cohen
Marilyn & Larry
Cohen, M.D.
Amber Collins
Alexis
Contreras
Irene Contreras
Jesse, Esther &
Selena
Contreras
Juanita
Contreras
Margaret
Kendrick &
Angel
Contreras
Theresa Flynn
Jean Fontana
Diane Foon
Dean Fosco
Jacqueline Fox
Susan Gemma
Avraham
Valentino
Giannini
Reza Giavalve
Vincent &
Marcellina
Gibbons
Hornbostel
Pamela Culp
Hunt
Constance
Hutchason
Desiree
Inocencio
Dawn Isaacs
Kitty Jacobson
September
Jarrett
Rosa Jimenez
Charlene Jow
Cheryl &
Wayne Jueal
Betty Kamen
Tatyana
Kardonskaya
& Vladimir
Kardonskiy
Kathryn
Kathman
Regina Karson
Louise Katz
Barbara
Kendrick
Kathi & Paul
G. Gloria
Gillogley
Philip Go
Mary Godfrey
Katherine
Guthorn
Goldstein
Nancy Grant
Nancy & David
Gray
Aracely
Guevara
Sue & Larry
Hanson
David Hardie
Jeri & Van Hart
Mabel & Hector
Hernandez
Patty & Roy
Herstein
Gretchen
Hester
Lisa Hester-
Joseph
June Hew
Paula & Arnold
Hider
Mary & Paul Hill
Lisa Hirschkop
Stephanie &
Michael Hoff
Linda
McGhee, Jr.
Moira Walsh &
Michael
McQuaid
Patricia &
Thomas
McRae
Ignacio Medina
Stan Melby
Ralph Miller
Suzanne Miller
Susan &
Richard Mills
Kendrick
Renny & Tobin
Kendrick
Dennis
Kennedy
Jill & Jason
Kimbrough
Katy Shaw Kiso
Kristy Kocher
Marilyn Zoller &
Joshua Koral
Mary-Ellen
Kreher
Bevereley Lam
Blanche Le
Tran & Phat
Truot Lam
Claudia Lange
Lynn & Ron
Laupheimer
May Shun
Kwan & Yet
Tim Lee
Cheryl
Tomlinson &
Margaret Levy
Carol Holland &
Martin Lifshitz
Sylvia Lifshitz
Charles Ligeti
Elizabeth Lim
Lisa Litsey
Donna & Louis
Lituanio
Jennifer Lorvick
Mayling & Hon.
Harry Low
Andrea Lucas
Martin &
Lorraine
Magid
Natalie
Manfredi
Pip Marks
Marian Marsili
Caroline
Mathers
Steve McCarthy
Sally & Steven
McDonald
Josephine
McGann
Diane & Patrick
* Some of the above workplace campaign gifts and pledges were made during 2003, but, due to campaign processing, did not reach
SFCD until 2004.
FOUNDATION
S:
Ashbury
Children’s
Foundation
California
HealthCare
Foundation
Callison
Foundation
Five Bridges
Foundation
Stanley S.
Langendorf
Foundation
San Francisco
Foundation
Stulsaft
Foundation
True North
Foundation
Walter and
Elise Haas
Fund
GOVERNMEN
T GRANTS
AND
CONTRACTS:
Administration on
Developmenta l Disabilities,
U.S. Dept. of
Health and
Human
Services
Maternal and
Child Health
Bureau, U. S.
Department of
Health and
Human
Services
Office of
Special
Education and
Rehabilitation,
U.S. Dept. of
Education.
California Dept. of
Developmenta l Services
California
Department of
Education
California State
Council on
Developmenta
Support for Families Annual Report 2004 Page 7

It’s a one-day, one stop comprehensive educational extravaganza: the annual Information and Resource Conference coordinated by Support for Families, with event partners including the San Francisco Unified School District,
Golden Gate Regional Center,
California Children Services, and many other organizations.
At the annual March event, parents, professionals and the general community can attend workshops on a variety of topics presented by experts in their fields — everything from
Early Intervention through
Transition to Adulthood.
SUPPORT FOR FAMILIES
OF CHILDREN WITH DISABILITIES
2601 Mission Street, Suite 606
San Francisco, CA 94110
(415) 282-7494
FAX (415) 282-1226 at Open Gate Family Resource
Center:
2601 Mission Street, Suite 300
San Francisco, CA 94110
(415) 920-5040
FAX (415) 920-5099
Scores of exhibitors — including disability agencies, advocacy organizations, and providers of recreational, therapeutic, healthcare, financial, and legal services — are available to provide information and answer questions. An Assistive Technology demonstration room provides a popular
Conference activity.
At the 2004 Conference, more than 198 family members, 89 professionals and 74 exhibitors joined dozens of volunteers at John O’Connell High
School. Several of the workshops were filled to capacity.
Admission to the event is always free of charge, with free childcare and interpretation services; even lunch is provided free of charge to encourage family participation.
Complete audited financial statements are available at the Support for
Families office.
$1,647,882.
January 1—December 31, 2004
$1,671,869.
January 1—December 31,
Government
Grants
81.3%
(includes collaborations)
Foundations
Other
1.9%
Individua ls 6.4%
Corporate
Contributio ns
.7%
Program
Services
85% c
Management and General
12%
Fundraising
3%
Board of
Directors*
Bill Bivins, President
Bruce Deming
Gretchen Hester, Vice
President
September Jarrett
Allan Low, Esq.
Mary Phillips
David Rothman, DDS,
Treasurer
Lisa Shirley
Alyson Sinclair
Gina Vasiloudis MPT,
Secretary
Advisory Board*
Janet Green Babb, RPT
Mim Carlson
Liane Collins
Lucy Crain, MD
Mildred Crear, PHN
Suzanne Giraudo
Suzanne Graham, RN,
PhD
Carla Greenwald
Jack Hodges, Attorney
Nancy Hudgins,
Attorney
Pat Jackson, RN
Jude Kaye
Betty Lituanio
Peter Mansfield
Dennak L. Murphy,
MSW
Sally Spencer
Diana Tang Duffy, MD
Robert Verhoogen, MD
Support for
Families Staff*
Juno Duenas,
Executive Director
Helen Rossini Co-
Founder
Carolyn Adams,
Community
Resource Parent
Nina Boyle,
Community
Resource Parent
Supervisor
Elaine Butler, Librarian
Wendy Byrnes, ITOP
Coordinator
Emilio Crixell, Jr.,
Community
Resource Parent
Jo Cummins,
Educational
Coordinator
Audrey deChadenèdes,
Special Events
Coordinator
Irma Guerrero,
Administrative
Assistant
June Hew, Parent
Health Liaison/
Community
Resource Parent
Judy Janec,
Information
Management
Specialist
Bill Lewandowski,
Director of
Operations
Patricia Mejia, Open
Gate Coordinator
Veronica Pacana,
Community
Resource Parent
Peggy O’Grady,
Mental Health
Coordinator
Alvin Salonga,
Systems * as of 2/1/05
Administrator