Cayman Airways
Operations Manual
Contents
Page
SECURITY
1.0
Volume 5: Chapter O5-TOC
General ................................................................................................................... 5
2.0
Press Enquiries ...................................................................................................... 5
3.0
Crew procedures ................................................................................................... 5
3.1 Security Training ............................................................................................ 5
3.2 Identification For Security Purposes ............................................................... 5
3.3 Before Departing And On A Transit Stop ....................................................... 5
3.4 Aircraft Left Unattended ................................................................................. 6
3.5 Security Inspection For Flights Departing The United States ......................... 6
4.0
3.6 Baggage Checks ............................................................................................ 6
Aircraft Bomb warnings ........................................................................................ 7
4.1 Ground - Originated Warnings ....................................................................... 7
4.2 Flight - Originated Warnings .......................................................................... 7
4.3 Flight Operations Or Other Ground Authority ................................................. 7
4.4 Advice To Flight Operations, Flight - Originated Warnings ............................ 8
4.5 Advice To Passengers ................................................................................... 8
4.6 Bomb Warning Handling - Aircraft On The Ground ........................................ 8
4.7 Bomb Threat Procedures During Flight.............................................................8
4.8 Least Risk Bomb Location (LRBL)....................................................................9
5.0
Hijacking.................................................................................................................. 9
5.1 Initial Unlawful Interference/ Hijacking ........................................................... 9
5.2 Situation Grave/ Imminent Danger-Armed Intervention Requested ............. 10
5.3 Do Not Intervene .......................................................................................... 10
5.4 SELCAL Procedures .................................................................................... 10
6.0
Aircraft Security Seals ........................................................................................ 10
6.1 General ........................................................................................................ 10
6.2 Required Action - Certifying Staff ................................................................. 10
6.3 Entry And Access Doors .............................................................................. 11
7.0
B -737 Security Search Procedure Checklist .................................................... 12
8.0
Reinforced Flight Deck Doors ............................................................................. 15
8.1
General..........................................................................................................15
8.2
Flight Deck Door - Daily Operational Check...................................................16
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Flight Deck Door Security Procedures ...............................................................16
9.1 Password For Entry To The Flight Deck........................................................16
9.2 Locking And Unlocking Of The Flight Deck Door ..........................................16
9.3 Service Procedure Entry to the Flight Deck...................................................17
9.4 Non-Normal Procedures................................................................................17
9.5 Emergency Procedures .................................................................................17
10.0 Enhanced
Security Procedures on Selected Flights ........................................18
10.1 APS Security Officer Requirements and Benefits as Crew Member .............18
11.0 Description of Duties of APS Security Officers ................................................19
11.1 Pre-Departure ...............................................................................................19
11.2 During Flight .................................................................................................19
11.3 After arrival at Parking Position ....................................................................19
11.4 While the Aircraft is on the Ground Away from Home Base .........................20
11.5 Upon Return to Home Base ..........................................................................20
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1.0
The main threat to aircraft, passengers and crew is likely to come under one
of the following headings:
i.
Report on bomb alleged to be on board.
ii.
Suspect bomb discovered during flight.
This section outlines the nature of the threat and crew actions to be taken
when confronted with a security incident. Additionally, the Company has
allocated specific duties to operations and administrative staff in the Cayman
Airways Security Manual which is available to all appropriate personnel.
Volume 5: Chapter O5
GENERAL
Operations Manual
CAUTION: EXPLOSIVE OR INCENDIARY DEVICES CAN BE DISGUISED
AS VIRTUALLY ANY OBJECT AND MOVEMENT, OPENING OR
TAMPERING COULD INITIATE DETONATION. REMOVAL AND/
OR INVESTIGATION IS A JOB FOR THE EXPERT.
WARNING: SUSPICIOUS OBJECTS MUST NOT BE TOUCHED.
2.0
3.0
PRESS ENQUIRIES
All enquiries from the press on matters of security are to be referred to the
Company.
CREW PROCEDURES
All crew members are to be vigilant at all times with regards to security.
3.1
Security Training
Crew Members will receive training in those areas of security for which they
have responsibilities and in the use of the Security Search Procedure
Checklist. This training will be the duty of the Director of Safety, Security &
Regulatory Compliance who will design and implement the required training
programs to meet the company's legal obligations.
3.2
Identification For Security Purposes
Flight crews, both Flight Deck and In-Flight, on duty or deadheading, and in
uniform, will be required to identify themselves by wearing company issued
photo ID when passing through security check points and in sterile areas.
They will be subjected to the same security screening as revenue or other
contingent passengers.
Report lost or stolen identification cards immediately to the Company.
3.3
Before Departing And On A Transit Stop
i.
A check of the aircraft is required:
• Prior to boarding passengers and
• Immediately after passengers have disembarked if any are not
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ii.
Items for consideration include:
• After cleaners and caterers have left the aircraft check overhead
bins, toilet stowages, under seats, galley stowages etc.
• Ensure that no cleaners or caterers are permitted back inboard
• Unless accompanied at all times by a crew member.
• Check holds after baggage is loaded.
• Check wheelwells after ancillary personnel have departed the
area.
3.4
Cayman Airways
rejoining the flight. The purpose of these checks is to ensure that
no “unauthorised persons” or “prohibited articles”, (i.e. anyone or
anything which constitutes a threat to the safety of the aircraft, its
passengers or crew on the subsequent flight), are on board.
Operations Manual
• Challenge anyone seen near the aircraft not clearly displaying a
• security pass.
• Following passenger disembarkation, a check should be carried
out to ensure that no items have been left by passengers. When
passengers remain on board during
a transit stop, they should
identify their cabin baggage as part of this check.
Aircraft Left Unattended
Company aircraft which are to be left unattended should have all doors closed
and airstairs retracted. At outstations, where there is less maintenance
coverage, crews should ensure that the aircraft is secured correctly before
departing.
3.5
Security Inspection For Flights Departing The United States
All aircraft departing the United States are required to complete a search of
the entire cabin, Flight Deck areas and aircraft exterior including the wheel
well area. The objective of the search is to ensure that all security issues for
the flight have been resolved and communicated to the Pilot-In-Command
(PIC). A self explanatory checklist will be used to assist in this security search.
On completion of the search the individuals responsible for their area will sign
the relevant section of the form. The completed form will then be submitted to
the Captain for his/her signature.
At certain stations the security search is conducted by contracted security
personnel. However, at stations where there are no contracted security
personnel, it will be the responsibility of the Station manager or his/her
delegate in concert with the flight crew, cabin attendants and maintenance
representatives to complete the security search.
3.6
Baggage Checks
The Policy of Cayman Airways is that when there is a passenger figure
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discrepancy, i.e., the failure of a passenger to board the aircraft after having
checked in, the passenger's baggage must be identified and off loaded.
AIRCRAFT BOMB WARNINGS
There are several sources from which a bomb warning may emanate, on the
ground and in flight. The ground originated bomb warning is usually of the
“phone-in” variety. The flight-originated threat may be one made by a
passenger as an off-handed remark, or brought to the attention of the flight
crew by other means.
Ground - Originated Warnings
The type of warning is either the typical anonymous phone call to the effect
that a bomb has been placed on one of our aircraft, or a bonafide caller willing
to identify himself and wishing to report information concerning a plot to bomb
one of the aircraft.
The former will be actioned by taking precautions which have the least
detrimental effect on our normal operations; the latter, as circumstances and
policy dictate.
Flight crew are reminded that should a suspicious object (parcel, etc.), or an
object that is foreign to the aircraft is found and the contents cannot be readily
identified, do not touch or disturb, refer the find to the proper authorities for
their action.
A copy of the Security Search Procedure checklist is shown in para. 7.00 of
this chapter.
4.2
Flight - Originated Warnings
When the Captain is advised, or becomes aware of a bomb threat from within
the aircraft, it will be necessary to make a determination as to what extent
action will be taken.
If the decision is taken to action a warning as authentic. Action to be taken is
as follows:
4.3
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Flight Operations Or Other Ground Authority
Will pass all available information to the aircraft, including an assessment of
the seriousness of the threat. It is expected that, under normal circumstances,
Flight Operations, or the handling agents in whose area the aircraft is located,
will be the department which provides the Captain with all available
information. The Captain will decide on the best course of action to take. he
may elect to continue to destination or land at the nearest suitable airport.
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4.4
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Cayman Airways
Advice To Flight Operations, Flight - Originated Warnings
When
all available information has been assessed and a decision has been
taken as to what action is considered necessary, advise Flight Operations or
ATC.
They will then coordinate with other agencies which now become
involved, i.e., the station where an unscheduled landing is planned, request
assistance from security, etc.
for
4.5
Advice
To Passengers
Any
advice to the passengers will be limited to the action being taken. Giving
the
reason
can serve no useful purpose and may only cause extreme
concern.
4.6
Bomb Warning Handling - Aircraft On The Ground
In cases where the bomb threat has been deemed authentic the Suggested
Bomb
Warning Handling - Aircraft On Airport procedure, contained in the
Bomb
Warning/Hijacking procedures chapter of the Aircraft Accident
Emergency Procedures Manual will be initiated. The aircraft must be taxied to
“isolation
parking” as designated by the ground authority. If prior to landing a
subsequent
decision is taken (based on additional
information becoming
available) to treat the threat as a hoax, then the requirements to use isolation
parking becomes redundant and normal parking will be in order, subject to the
agreement of the local airport authority.
4.7
Bomb Threat Procedures During Flight
If a suspicious item or device is discovered in flight, always assume you are
dealing with a live device.
The Captain will make a decision regarding the relocation of the device, who
will do it and how and when it will be done. The following precautions should
be followed:
i.
Reseat passengers as far away from any such device as possible. (A
minimum of 16 feet if possible).
ii.
Unless otherwise instructed by the Captain, leave the device
undisturbed in the place or attitude as when first located.
iii. Without touching the device, surround it with any available padding,
(wet blankets, pillows, seat cushions) to protect from fire and blast
fragmentation. Padding should be a minimum of 12 inches thick. Also,
surround the device with padding once it is safely relocated.
iv. Do not attempt to cut or disconnect any wires, string, tape or covering.
v.
Do not open a closed container.
vi. Do not disconnect any electrical wires.
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vii. Do not move or tamper with the device unless instructed to do so by
the Captain or authorized expert.
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viii. Do not attempt to move or disarm the device(s) without instructions
from an expert on board or via the radio, who will provide appropriate
directions.
Least Risk Bomb Location (LRBL)
Any suspicious item or device, if they are to be moved, will be relocated to the
Aft Right Service Door (R2). In the absence of a bomb disposal expert, The
Captain will coordinate with the cabin crew for the undertaken of this task
while the aircraft is in flight.
5.0
HIJACKING
In the event of an unlawful interference, the prime concern is the safety of
passengers, crew and aircraft. Good judgment will dictate the overall handling
of such a situation.
THE CAPTAIN WILL NORMALLY ACCEDE TO THE HI-JACKER'S
DEMAND. At the time of the initial hi-jack, the hi-jacker is at his/her most
unstable state and will be easily and dangerously provoked into taking erratic
measures, should his/her instructions not
be followed. At this time, no attempt
should be made to disarm the hi-jacker. If weapons are hoax weapons, the hijacker will be very unwilling to show them, but will keep guns etc., in pockets
and bombs in paper bags. When weapons are genuine, the hi-jacker will
normally openly display them to all concerned.
The following procedures are presented in order that all concerned parties will
effectively co-ordinate their efforts to bring this potentially dangerous situation
to a safe conclusion.
5.1
Initial Unlawful Interference/ Hijacking
If, in the judgment of the Captain, a radio transmission can be made, advise
ATC that an unlawful interference is taking place. ATC will assign Transponder
Code 7500 to the aircraft. No reference to the nature of the emergency will be
made by ATC over the radio unless the Captain indicates that further
discussion on the radio will not aggravate the situation.
If, in the judgment of the Captain, communication in the clear is not possible,
the word TRIP in the aircraft call sign should be utilized (e.g., Cayman TRIP
100). Controller response would include the word TRIP as confirmation.
If, in the judgment of the Captain, use of the radio is not prudent, select
Transponder Code 7500. ATC will acknowledge by stating “(Aircraft Call
Sign), (Name of ATC Facility), confirm squawking 7500". If an affirmative
response is received, the proper authorities will be notified.
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If the aircraft is flying in an area where radar coverage is not available,
transmit a radio message stating “(Aircraft Call Sign), Transponder 7500".
ATC will request verification as above.
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5.2
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Cayman Airways
Situation Grave/ Imminent Danger-Armed Intervention Requested
If after using code 7500 the aircraft changes to code 7700 this will indicate
that the situation is desperate and the Captain wants armed intervention. If not
under
radar service, state “(Aircraft Call Sign,) now on Transponder 7700". In
both cases ATC will reply by stating “(Aircraft Call Sign), (Name of Facility)
now
reading you on Transponder 7700". If on the ground and radio
transmission
is not possible, leave flaps fully down after landing or, if prior to
take off, lower full flap.
5.3
Do Not Intervene
If a radio transmission of this instruction is not possible, retract flaps fully
when
on the ground. In this case, change the transponder code back to Code
7500
if
Code 7700 was selected regardless of whether another flight leg is
involved. In addition, transmit to ATC, “(Aircraft Call Sign), back on 7500", if
possible.
5.4
SELCAL
Procedures
SELCAL shall be originated by a ground station to an aircraft in known
No
hijack
condition unless the Pilot instructs the
ground station or his/her
appropriate company ground personnel that SELCAL may be used to contact
the flight. this applies to all Communication Centers. It is most important that
this SELCAL restriction be adhered to. When a deranged hijacker is on the
flight deck, the light and bell alarms which accompany ground-originated
SELCAL tones could trigger the individual into violent action.
6.0
6.1
AIRCRAFT SECURITY SEALS
General
The following procedure has been developed by the Maintenance Department
in an effort to improve the security of the Company's aircraft whenever they
are parked unattended for an extended period. This procedure will eliminate
the need for the security guard services which are normally utilized.
6.2
Required Action - Certifying Staff
All aircraft entry doors and entry access panels will be locked and sealed
upon shutdown of an aircraft on overnight or extended layover. The company
form number CALQA0095 “Aircraft Security Sealing Control Sheet” will be
filled in when the seals are fitted and removed. Serial numbers, as well as
dates and times are to be entered and certified by the individual
accomplishing the tasks. In Cayman Brac this task will be accomplished by
the ramp services mechanic who will answer to the Station Manager on this
issue.
In the event of an unforeseen layover at stations other than Grand Cayman
and
Cayman Brac, the aircraft flight or maintenance crew responsible for
shutting down the aircraft will ensure that the aircraft is sealed in accordance
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with the procedures and also that the seal removal takes place in the required
fashion. For this purpose two sets of seals and control sheets will be carried
on board each aircraft in the Flight Library container in the Flight Deck. Use of
these seals must be communicated to the Maintenance Department by way of
a “fax” addressed to Manager Maintenance Production or a log book entry so
as to allow replenishment.
If upon removing the seals a discrepancy is noted, this information should be
passed to the Maintenance Supervisor and/or Station Manager or his/her
delegate on duty who will initiate the appropriate action. Maintenance
personnel will provide full cooperation in any search or investigative
procedure that might be initiated by the Station Manager.
It is the responsibility of the Manager Maintenance Production to ensure that
all personnel involved are fully conversant with the requirements of the
Aircraft Security Seals procedure. The Station Manager Cayman Brac is
responsible to supervise this procedure at his/her station, to monitor the
station stock level of seals and to liaise with the Maintenance Department for
replenishment.
At all stations security seals are to be removed
at least one and a half hours
prior to the scheduled departure of the aircraft.
Form number CALQA0095, may be certified by unlicensed personnel
designated by the Manager Maintenance Production and the Station Manager
Cayman Brac. On a monthly basis these files must be closed and forwarded
to the Maintenance Planning Department for archiving.
The Manager Maintenance Production and the Station Manager Cayman Brac
are to ensure that a secure area exists for the storage of CALQA0095 sheets
that are awaiting seal removal and that these sheets are easily available to
the individual responsible for removing the seals.
6.3
Entry And Access Doors
The following are the entry and access doors which are to be sealed:
• Forward Passenger Door
• Rear Passenger Door
• Forward Service Door
• Rear Service Door
• Forward Cargo Door
• Aft Cargo Door
• Airstair operating handle
• Electronic/Electrical access door
• Lower nose compartment door
• Ground air-conditioning access door
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• Section 48 access door
For
originating flights the security seals on these doors will be removed by
Maintenance or other company authorized personnel. Nevertheless, the flight
crew
member performing the exterior inspection (or transit check) of the
aircraft will confirm that the security seals are removed.
7.0
SECURITY SEARCH PROCEDURE CHECKLIST.
Section 48 access door
Cayman Airways
For originating flights the security seals on these doors will be removed by
Maintenance
or other company authorized personnel. Nevertheless, the flight
crew
member performing
the Search
exterior Procedure
inspection (or
transit List
check) of the
Security
Check
aircraft will confirm that the security seals For
are removed.
SECURITY SEARCH PROCEDURE CHECKLIST
B737
7.0
The following actions are to be taken in the event a suspicious object (Parcel, etc.), or an object that is foreign to the
aircraft is found and the contents cannot be readily identified, do not touch or disturb. Refer the find to the authorities for
their actions.
ITEMS
INIT
COCKPIT
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Entire Floor (including area forward of rudder pedals & under seats).
Pedestal
Captain’s and First Officer’s consoles
Instrument & switch panels (above and below windshield)
Windshields, ceiling, side & rear walls (including escape rope stowages)
Seats (including containers on seat backs). Note: Inspect each life jacket stowage & check for foreign
objects
Logbook stowages
Ashtrays
Oxygen mask stowages
Smoke goggle stowages
Flight crew Luggage (remove luggage, coats, etc.)
Spare bulb & fuse compt.
FORWARD LAVATORY
1.
2.
3.
4.
Remove soiled and waste material, and loose articles
Remove containers and inspect contents & areas around sink and waste bin
Inspect dispenser compartments
Toilet, mirror, walls and ceiling. Note: Inspect inside toilet bowl
FORWARD ENTRANCE AREA
1.
2.
3.
4.
Inspect around door and escape slide
Access panels, forward water drain valve and fire extinguisher compartment
Open Cabin Crew’s seats and inspect
Ceiling area above passenger entrance – Cabin Crew’s oxygen stowage
FORWARD GALLEY AREA
1.
2.
3.
4.
Open galley aisle compartments
Remove all loose equipment, food & waste, and inspect
Open all galley compartments
Ceiling area above service door
FORWARD CLOSET
1.
2.
Remove all loose articles and equipment
Open stowage compartments and check areas inside, check around emergency equipment
Items checked as noted by initials
Note: All items marked with a (*) must be checked by Certified Aircraft Technician or Captain before aircraft is
ready for flight after a Security Search.
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Security Search Procedure Check List
For
B737
The following actions are to be taken in the event a suspicious object (Parcel, etc.), or an object that is foreign to the
aircraft is found and the contents cannot be readily identified, do not touch or disturb. Refer the find to the authorities for
their actions.
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Operations Manual
ITEMS
INIT
CABIN
1.
2.
3.
4.
5.
6.
7.
8.
Inspect curtains by galleys
Inspect between forward windscreen and cabin walls
Overhead baggage bins – remove all loose articles
Literature holders – open compartments below holders and inspect
Seats and ashtrays – Inspect each life jacket pouch and remove bottom seat cushion
Seat back pockets
Complete floor area
Ceiling access panels and ceiling
AFT CLOSET
1.
2.
Remove all loose articles and equipment
Open stowage compartments and inspect areas inside around emergency equipment
AFT GALLEY AREA
1.
2.
3.
4.
5.
Open galley aisle compartments auxiliary galley
Remove all loose equipment, food and waste, and inspect
Open all galley compartments
Ceiling area above service door
Cabin Crew’s seat and oxygen stowage
AFT LAVATORIES
1.
2.
3.
4.
Remove soiled and waste material and loose articles
Remove containers and inspect contents and area around sink and waste bins
Inspect dispenser compartments
Toilet, mirror, walls and ceiling. Inspect inside toilet bowl
FUSELAGE
1.
2.
3.
4.
5.
6.
Inspect bottom skin on both sides of aircraft from radome to tail
Open all quick release panels and inspect interior. Include access to water drain, water service, external
ground power, fwd lavatory service, oxygen service, ground air conditioning, aft lavatory drain.*
Electronic & electric compartment exhaust duct
Forward Nose electronic compartment*
Air conditioning access panels*
Air conditioning ram air inlets
Items checked as noted by initials
Note: All items marked with a (*) must be checked by Certified Aircraft Technician or Captain before aircraft is
ready for flight after a Security Search.
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Cayman Airways
Security Search Procedure Check List
For
B737
The following actions are to be taken in the event a suspicious object (Parcel, etc.), or an object that is foreign to the
aircraft is found and the contents cannot be readily identified, do not touch or disturb. Refer the find to the authorities for
their actions.
ITEMS
INIT
ELECTRICAL & ELECTRONIC COMPARTMENT
1.
2.
wall, shelves, and ceiling areas
Floor,
Cavity forward of electrical generator control panels
FWD & AFT COMPARTMENTS
1.
2.
Remove
contents & inspect
Inspect entire area of hold walls, ceiling, floor & net
WINGS
1.
2.
3.
4.
5.
Inside wing trailing edge area – flaps extended (off hangar check)
Flap crevices, track fairings and open areas (off hangar check)
Leading edge Flaps interior and Slats (in extended position)
Fueling station access panel, de-fuel valve access panel and any other access areas
Remove over-wing tank caps and check interior
LANDING GEAR
1.
2.
3.
Main gears*
Engine exhausts (with thrust reversers retracted)*
All access panels with quick-release fasteners
Items checked as noted by initials
Note: All items marked with a (*) must be checked by Certified Aircraft Technician or Captain before aircraft is
ready for flight after a Security Search.
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REINFORCED FLIGHT DECK DOORS
General
All Cayman Airways aircraft are retrofitted with new single panel reinforced
Flight Deck doors. The single panel door is outfitted with a sturdy, slam-type
mechanical latching system whose internal mechanism is protected from a
ballistic threat by a thick aluminum housing. The latching system is engaged
at the door’s mid height and an overlapping flange on the doors entire edge
bears directly on to the door jamb extrusion when closed and subjected to
forward-acting loads such as ramming, decompression, and emergency
landing.
The single latch bolt and body are designed to withstand more than 5,000
pounds, sufficient to react loads imposed by the 300 joule impact test. When
the door is in the closed position, the steel latch bolt is captured by a striker.
The locking device is contained in the striker, which its mechanism features an
electrical solenoid which is both active and fail-safe. When the solenoid is
energized, the striker is active and will not allow the door bolt to disengage
without the use of the Flight Deck side door knob, Fight deck system switches,
remote access system, or the loss of aircraft
electrical power.
The doorknob on the cabin side is a dummy knob (it does not turn) and the
door can only be opened from the cabin side when the power to the locking
solenoid is off (either by allowing entry via the remote access system or via
the shutting down of the aircraft’s electrical power). The cabin side knob and
door have been designed to withstand the required pulling or tension force.
In the event of an aircraft decompression, the Flight Deck side provides
enough venting to the cabin in the case of a depressurization in the passenger
cabin. The most severe depressurization is that of the Flight Deck caused by
a broken windshield, etc. Blowout panels are housed in the Flight Deck door
itself and are made of the same intrusion material as the door. They are
hinged along the top edge and secured along its bottom edge by
mechanically-actuated, pressure sensitive decompression latch. The panels
incorporate a linkage that serves to limit the panel’s degree of opening. When
the blowout panel is subjected to a predetermined pressure load (e.g. a
broken Flight Deck window), the latch mechanism releases and the blowout
panel swings to an exact degree of opening to provide the required venting.
In the case of an emergency, pilots must be afforded the opportunity to
escape from the Flight Deck if any aspect of the flight deck door becomes
jammed. The same blowout panels also act as escape hatches. these
hatches are opened by simply sliding two knobs to disengage the pivot bolts,
totally removing the blowout panels from the door. The revealed opening sizes
are fully compliant with the FAR 25.807(f) requirements.
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For further details, refer to the Airplane Flight Manual Supplement document
section in the “Supplements” chapter of the AFM.
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8.2
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Cayman Airways
Flight Deck Door - Daily Operational Check
The
required daily Operational Check is a function of the Maintenance
Department and will be accomplished as a part of the daily service check for
each
aircraft in the fleet. Therefore, an Operational Check is not required to be
accomplished by the Flight Deck Crew unless the aircraft is at an outstation
maintenance personnel are not available.
and
If this Operational Check is required of the Flight Deck Crew, then refer to the
AFM
Supplement Document (Page 8) - Operational Procedures 3.1 and 3.2
which is located in the “Supplements” chapter of the AFM.
9.0
FLIGHT DECK DOOR SECURITY PROCEDURES
The
following Cayman Airways Company Procedures have been established
as a part of the requirements of the FAA approved Airplane Flight Manual
Supplement Document B22-1-AFMS-001
9.1
Password for Entry to the Flight Deck
Prior to each flight, or a series of flights with the same operating crew, the
Captain
and Senior Cabin Crew Member will agree
on a PASSWORD to be
used via the interphone by crewmembers requiring to gain access to the
Flight Deck. The Captain will be responsible for advising the First Officer of
the PASSWORD and likewise the SCCM for advising the rest of the Cabin
Crew. The PASSWORD must be changed daily and whenever possible,
should be agreed upon prior to the crew boarding the aircraft.
In the event that a crewmember is being FORCED to ask for access to the
Flight Deck, then the PASSWORD is not to be used in any part of the
communication to the flight deck. Standard procedure in this case would be to
replace the PASSWORD with the name of the crewmember.
• Example of FORCED ACCESS being demanded to enter the Flight Deck:
“Captain, this is (Name of CCM) may I enter the Flight Deck”?
• Example of NORMAL ACCESS being requested to enter the Flight Deck:
“Captain, this is (Say PASSWORD) may I enter the Flight Deck”?
9.2
Locking and Unlocking of the Flight Deck
After all Service and Passenger Doors are closed, the Senior Cabin Crew
Member will take the Flight Deck Information Sheet to the Flight Deck. Prior to
exiting the Flight Deck, the SCCM will place the Flight Deck Access System
switch to the NORM (guard closed) position.
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During TAXI OUT, IN-FLIGHT and TAXI IN, access to the Flight Deck by the
Cabin Crew will be via the ESTABLISHED CODE for the flight and the
FLIGHT DECK DOOR switch on the control panel in the Flight Deck.
When the First Officer answers the inter phone request to unlock the Flight
Deck door, he/she will advise the Captain of who the request is from and
receive approval from the Captain before unlocking the door. The Captain will
likewise advise the First Officer of who is entering the Flight Deck before he/
she unlocks the door.
After BLOCK IN and all required Flight Deck duties have been completed, the
first Pilot that exits the Flight Deck will place the Flight Deck Access System
switch to the OFF (guard up) position. If an additional crew member is
occupying the Flight Deck jump seat, then the Captain may utilize such
individuals for this task.
9.3
Service Procedure entry to the Flight Deck
While serving the flight Crew a trolley must be placed across the forward
bulkhead before entry to the Flight Deck. When duties are completed in the
Flight Deck and the flight deck door is closed, return the trolley to the storage
position. Remember to always keep a visual
on your environment.
9.4
Non-Normal Procedures
If the Flight Deck Door Access System is not operational or fails:
Place the Flight Deck Access System switch to OFF (guard up) position and
use the dead bolt.
When the dead bolt is used and either the Captain or the First Officer has to
leave the Flight Deck while in flight, then one of the Cabin Crew Members
must be in the Flight Deck to lock and unlock the door until that Flight Deck
crew member returns. The Captain may at his discretion utilize any additional
crew member who may be occupying the Flight Deck jump seat for this task.
9.5
Emergency Procedures
The Flight Deck door is equipped with an Access Request Key Pad which is
ONLY to be used in the event of an EMERGENCY (i.e. Pilot Incapacitation).
The Access Code is “54321”. This code will open the door if the Flight Deck
crew does not select DENY within the time delay period of 30 seconds. This
code can also be used to gain access to the Flight Deck in the event that the
door is accidentally locked.
NOTE: This access code is administratively controlled and maybe
changed from time to time. Crew members will be advised if any
changes.
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10.0 ENHANCED SECURITY PROCEDURES ON SELECTED FLIGHTS
Cayman
Airways has entered into an agreement with APS to provide security
services on flights to destinations where it is experiencing a high incidence of
lost baggage claims and an elevated risk of having contraband placed on
board flights and/or crew members implicated in smuggling operations.
These officers will be assigned to specific flights by the company and travel as
crew-members
listed on the General Declaration; as such they fall under the
authority of the Captain. They will not be issued Cayman Airways ID's. For
identification purposes, these officers carry at a minimum a CICAA picture ID
their names can be matched to the names on the general Declaration.
and
Authorization
to dispatch flights without the assigned security officers on
board rests exclusively with the Chief Pilot, VP of Flight Ops. or the Director of
Safety & Security. The selected officers will receive the required training to
allow
them to utilize jumpseats. Use of the Flight Deck jumpseat will be at the
Captains
discretion.
The primary purpose of these officers is to safeguard and protect the welfare
and property of the Company, its passengers and crew during ground
operations
away from home base. Additionally,
these agents have been
instructed to assist Flight attendants in the calming of disruptive passengers
when requested to do so, however they have no power to arrest, the extent of
their authority is to restrain.
In order to protect Cayman Airways from risk of crew members transporting
un-authorized packages (knowingly or unknowingly), or third parties
requesting packages to be given to crew members for carriage, these officers
are authorized by the company to inspect any luggage/ package that crew
members are bringing onto the aircraft for the return portion of the flight that
they did not have on the outbound sector.
10.1 APS Security Officer requirements and benefits as Crew Member.
APS (the company) and the Security Officer are responsible to ensure that the
Security Officers selected to act in this capacity for Cayman Airways have in
his/her possession all of the proper travel documents required for International
travel and to ensure that all said travel documents are kept current and up to
date. The Security Officers must have in his/her possession at all times the
said travel documents whilst performing his duties for CAL.
The Security Officers must ensure that his APS uniform is clean, tidy and well
pressed and that his appearance is professional and he must be well
groomed (i.e. neat and tidy) whilst performing his duties for CAL.
On flights were CAL crew-members are supplied with meals “crew meals”, the
Security Officers will also be given a “crew” meal.
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In case of a maintenance delay or cancellation of a flight when away from
home base, the officers shall be treated as any other crew member, except
that they will share one room.
During delay situations as noted above at stations where other security
arrangements are not available or have not been organized by Cayman
Airways, the Security Officers shall immediately organize aircraft security and
establish a rotation roster that will provide adequate rest for each Security
Officer, whilst maintaining a constant watch over the aircraft.
11.0 DESCRIPTION OF DUTIES OF APS SECURITY OFFICERS
The Security Officers will be under the authority of the Captain during flight
and when away from Home-base, and will coordinate any action with the
Senior-Cabin crew member while in flight.
It will be the responsibility of APS to designate which Security Officer will be
incharge of the team and APS must provide CAL (at the time of assignment of
the Security Officers) with the name of the team leader for each particular
flight.
11.1 Pre-departure
The selected Security Officers shall present and identify themselves to the
Captain of the flight at least 30 minutes prior to scheduled departure.
11.2 During flight
The Security Officers will conduct themselves in a professional manner and
not cause any embarrassment to Cayman Airways. If called upon by the cabin
crew the Security Officers should assist with special circumstances, such as;
i.
Assisting with special needs passengers.
ii.
Assist in controlling disruptive passengers, the maximum controlling
measure allowed would be to restrain a passenger with a restraining
device. It will be the Captains responsibility to report such occurrences
of disruption, to the authorities for prosecution.
iii. Be aware of problematic issues (excessive drinking) and report same
to Senior Cabin crew member immediately.
iv. Be alert to suspicious behavior of passengers and crew.
11.3 After arrival at parking position
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The Security Officer sitting in the front of the cabin will be the first person to
disembark the aircraft; He will proceed to the ground level to supervise/
monitor all activities around the aircraft from a location providing optimum
general observation.
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The Security Officer sitting in the rear of the cabin will inspect the cabin
immediately following the disembarkation of the last passenger, collecting and
or identifying all remaining items, not being either; equipment, left over
passenger service items or crew members personal items.
After the cabin has been cleared, the two agents should relieve each other in
their
normal CAL security procedures.
11.4 While
the aircraft is on the ground away from Home base
The
Security Officers shall:
i.
Establish a perimeter around the aircraft (albeit an invisible perimeter).
ii.
Query everything that is (in the view of a prudent well trained Officer),
questionable, including items being brought back to the aircraft by
other crew members.
iii. Intercept any package or any item of any description that is purported
to be for any crewmember or is otherwise brought to the aircraft by
anyone other then a ticketed traveler and have the same thoroughly
inspected.
iv. Comply fully with local security enforcement
entities.
v.
Check any and all items being loaded into the cargo holds of the
aircraft.
vi. Report any suspicious activities to the Captain immediately.
11.5 Upon return to home base
The Security Officers shall report any irregular performance or activity to the
Captain or Station manager or their APS Superior for action and to compile a
written report within 48 hours or sooner if requested by CAL.
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