m ax i m u m p e r fo r m a n ce fo r u t i l i t i e s
UMAX ™ - Maximum performance for utilities
Innovative software solutions for the utility industry
Out of the box, flexible and modular solutions based on the MS Dynamics AX 2012™ platform
A modern day utility player needs to be increasingly innovative and flexible to keep up with the ever-changing
business environment within the utilities industry.
Whilst keeping ahead of competition, managing shifting demands, addressing clients’ increasing servicing needs,
industry convergence, changing regulatory frameworks and many more old and new challenges, utility companies
also need to reduce the overall cost to serve and guarantee operational margins.
Succeeding in this exceptionally difficult balancing exercise is only possible through integrated, powerful, smart
and flexible business IT support systems enabling responsiveness to change, flexible processes and a constant
focus on efficient operations.
Itineris’ UMAX ™ solution is the answer for utility players in search of such a system. UMAX ™ is an out of the box
multi-commodity ‘end-to-end’ utility solution, built on the Microsoft Dynamics AX 2012 ™ platform. It stands for
flexibility, modularity, low total cost of ownership and measurable processes, enabling utility players to react
quickly and cost-efficiently to these market, regulatory and organizational changes. Moreover, it is the result of
Itineris’ experience in the utility industry and is proof of Itineris’ broad understanding and in-depth knowledge of
the regulated and deregulated utility markets as well as utility operating models.
Advantages of a solution built on MS Dynamics AX 2012™
Leveraging the power of the Microsoft technology stack within your utility business
The power of having a solution built on the Microsoft Dynamics AX 2012™ platform lies foremost in its vision which
encompasses a long term investment in flexibility at a low total cost of ownership (TCO). Next to that, the Microsoft
ERP platform offers many other advantages for your utility business, notably:
Microsoft Dynamics AX is first of all a proven solution and considered a leader-of-industry
platform with a low total cost of ownership. Furthermore it is a scalable and modular
solution. The platform can grow together with your business as well as with your organizational
needs and has the ability to process substantial volumes and a high number of concurrent
users.
The platform stands for flexibility, thanks to its layered structure. Through this structure it
is possible to make changes, update, upgrade and/or customize the solution in line with your
business needs, without being dependent on an IT supplier. Through its open architecture and
vast array of interconnectivity capabilities the platform is easy to integrate in your current
architecture and can operate effectively with other technologies like e.g. SAP, Oracle…; thus
guaranteeing your investments.
This high-end business solution is acknowledged for its ease of use and high level of integration
with other MS technologies such as the MS Office suite, SharePoint, Silverlight, Workflow
engine,… Its recognizable Microsoft Office-based user interface and many built-in functionalities
like e.g. automated processes, clear wizards, predefined templates significantly reduce time spent
and costs, hence improving efficiency and productivity.
UMAX ™ - A powerful & insightful utility business support system
Best in class modular & scalable solution
With low total cost of ownership
Incorporating flexibility, efficiency and best practices
Integrated in the Microsoft technology stack
Manage utility businesses with confidence & generate higher returns
UMAX ™ for utility players - maximizing the value chain
Creating added value throughout all steps of the value chain by incorporating ‘best practices’
UMAX ™ supports utility players (b2c and b2b) throughout all steps of the value chain. Next to being best in class
from a technological perspective, UMAX ™ is also first in class, from an operating point of view, by incorporating:
• proven industry models and frameworks like e.g.: e-TOM for utilities framework model™,
• established working methodologies like e.g.: straight through processing™, lean management & 6 sigma,
• best practices, collected through our role as a utility consultancy and our experiences as system integrator.
Prospect
Sell
Deliver & Change
Bill
Collect
Maximizing sales & customer value
Focus on lead times, limited cost 2 serve & operational margins
Operational Control Framework – staying in full control & manage with confidence
UMAX ™ is a powerful business support system for utility players: it integrates all tools and processes for effective
sales and increased customer value, while on the other hand it unites a lean management philosophy joined with
all established working processes for limited cost to serve, reduced lead times and smooth operations.
UMAX ™ offers some significant advantages for utility companies
Enabling effective sales and maximizing margins
Keeping a competitive edge to other players and having first mover advantage can be easily
attained through UMAX ™. Thanks to the integrated flexible product configurator, campaign
management and quotation modules: you can swiftly create new products and services, introduce
them in the market via a new marketing campaign and generate quotations. On top of that UMAX ™
integrates a hinting module for cross – and upselling, enabling companies to maximize customer
contribution.
Efficient & flexible in client management and operations
Efficient client management is critical to achieve smooth operations and a lean business
organization. UMAX ™ boosts utility players in this direction, through its integrated self service
modules, customer dashboards, role-based setup, transparent workforce and workload module
and effective exception management. UMAX ™ allows utility companies to focus on the exceptions
instead of the entire process, enabling them to adopt a strategy of first line resolution; resulting in
minimal lead times, reduced cost to serve and a flexible organization, easily adaptable to change.
Staying in full control of your utility business
Keeping your customers happy whilst focusing on operational margins is already a major task.
Gaining insight in the actual and current status of performance and operations is yet an even
greater challenge. Through the UMAX ™ operational control framework, utility players have the
necessary tools at hand to measure, on a permanent basis, the actual status of performance,
operations and KPI’s through all levels of the organization. This framework offers the tools to
manage utility businesses with confidence and in full control.
UMAX ™ highlights for utility players (b2c/b2b)
Integrated tools and best practices for increased business performance
UMAX ™ integrates practical modules and tools as well as best practices to enhance business performance for b2b
and b2c utility players. Some of these practical integrated modules are highlighted below:
For b2c utility players
For b2b utility players
Maximize client contribution
Powerful b2b sales
Integrated campaign management
Flexible product configurator
Advanced product lifecycle management
3 rd party channel support (energy brokers/sales agents)
Advanced client optimization tools
Online partner portal
External sales channel support (d2d)
Instant quotation generation
Hinting tool for retention, cross – and upsell
Mass upload tool
Integrated customer value calculation
Unlimited multi-site structure support
Focus on efficient & flexible management
Flexible B2B client management
Transparent case & workforce management
Multi-channel entry possibilities
Clear exception management & Unified logging
Flexible contract intake process
Integrated reporting & performance cycle (OCF)
Adjustable workflow management
Advanced customer self-servicing
Focus on first line resolution & cost 2 serve
Online commodity price clicking
b2c front office plugin
Efficient customer care
Instant process overview
Increased first line autonomy
b2b customer dashboard
Automated basic processes
Hinting tool for retention, cross – and upsell
Instant process wizards within care processes
Efficient exception management & task guidance
Effective b2c self-service management tools
Powerful operational control framework
Do like Eneco and benefit from the power of UMAX ™
Added value realized by one of our customers through this smart business support solution
Eneco Belgium N.V is part of the Dutch Eneco energy group. The Eneco group is the third
largest energy producer in The Netherlands and supplies around 2 million customers.
Eneco Belgium N.V. aims to become the most sustainable energy provider on the Belgian
market by 2015 and differentiates itself from other players by offering 100% renewable
energy produced on Belgian soil and by offering personalized direct customer care without
operating through automated response systems. To turn its promises into reality it chose Itineris and its UMAX ™
solution for b2c utility players to manage and support these new business activities. Eneco now benefits from the
power of this insightful and smart business support system built on Microsoft Dynamics AX 2012 ™.
Contact information
To discover the maximizing power of UMAX ™, contact us today!
Itineris Belgium
Xavier De Cocklaan 24
BE-9831 Deurle
T +32 9 386 01 02
Itineris The Netherlands
Bredaseweg 106a
NL-4902 NS Oosterhout
T +31 1 62 46 50 25
Web: www.itineris.net • Mail: info@itineris.net • Twitter: @Itineris_net • Slideshare: www.slideshare.net/itineris_net