ANALYSIS/PROBLEM ASSESSMENT - The ability to collect, analyze, and evaluate data in
order to make sound and effective decisions or develop solutions to problems.
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Imagine yourself in a situation where you thought you had successfully handled a
difficult problem only to find that all you had done was affect a symptom of a
larger problem. How would you go about trying to identify and solve the root
cause of the problem?
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If we’re lucky, we can sometimes identify a small problem and fix it before it
becomes a major problem. Can you give us an example of a time you were able
to identify a small problem before it became a big one?
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Give us an example of a time you weren’t sure what an internal/external customer
wanted. How did you handle this situation? What was the outcome?
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If you found yourself in a situation where you were certain that the cause of a
problem was one thing but your co-workers felt strongly that there was a different
cause, how would you go about trying to solve the problem?