Five Lamps
- IIP was approached to support Five Lamps engage with their employees, increasing motivation and commitment.
- Since then, the framework has also helped the voluntary sector organisation to navigate an increasingly challenging
environment - emphasising the team’s importance and improving staff morale.
- Benefits so far include improved employee consultation and value alignment. Leadership and management skills
have also been
developed across the organisation.
What was the IIP motivation?
Five Lamps is one of the largest
community-led social and economic
regeneration businesses in the North
East.
Based in Thornaby, Stockton-on-Tees,
they aim to transform the lives of
individuals and their families by helping
them to find work, start their own
business, improve their finances. They
also work to improve the aspirations of
young people.
Initially, Five Lamps began its Investors
in People journey to support the
organisation’s investment in quality
assurance and continuous quality
improvement.
Since then the framework has
supported the organisation to engage
with their employees, increasing
motivation and commitment.
Following a re-focus in 2004, Investors
in People was also approached to
ensure that Five Lamp’s new mission,
vision and values were being
embraced across the organisation.
the organisation moving forward and
that the activities underpinning them
were aligned with individual and team
objectives – allowing employees to
see how their work contributed to the
organisation’s success.
How has IIP helped?
Describing their Investors in People
journey so far as ‘stretching, rewarding
and motivating’, working with the
framework and going on to achieve
Gold status has helped Five Lamps to
demonstrate to their employees that
they matter – which in turn aligns to
one of their core values of ‘making
people matter’.
The framework has also supported the
voluntary sector organisation to
navigate an increasingly challenging
environment.
“We have noticed a shift in employee
attitudes over the last few years and
the team is now much more customerfocused and understands how our
overall performance and individual,
team and organisational objectives are
all linked.
It was also used to establish whether
their strategic objectives were right for
Want to know more? Go to www.investorsinpeople.co.uk
or call us on 0300 303 3033.
“If you don’t
invest in your
people, your
organisation
won’t
perform to
its full
potential”
Nichola Storr
Quality Manager
“Investors in People has helped us to
achieve this understanding and for our
people to see how they are valued”
explains Nichola Storr, Quality
Manager.
“Unfortunately we have had to make
some tough decisions in the current
challenging environment and a number
of employees have been made
redundant.
“But IIP will help us to emphasise the
importance of our team and support us
to improve staff morale, improving
performance as we move forward.
ensuring the organisation is
always working towards them.

Employees being given the lead
on projects to help develop
leadership and management
skills across the organisation.

The introduction of a core
competency framework, linked
to the values of the organisation.

The establishment of forums for
implementing employee ideas
and suggestions for continuous
improvement activities. Taken
forward through a Quality
Working Group, team meetings
and other groups, suggestions so
far have included ideas to
reduce inefficiencies and
improve customer service.
“With support from the framework, our
senior management team also
recognise the need to become more
performance driven as we face these
challenges.
“Investors in People has helped us to
establish a new set of key performance
indictors to improve performance
management across the organisation
and helps us to quickly identify any
areas of concern.

Supportive leadership values as
demonstrated by the Chief
Executive – the impact of which
has been confirmed through
positive internal and external
staff consultations.
“We would recommend Investors in
People to other organisations without
hesitation as the framework can
improve the overall feeling of
employee engagement and a sense of
belonging to an organisation.

The development of recognition
and reward initiatives such as
social activities and trips, resulting
in improved engagement and
motivation.

Placing in the Sunday Times Top
100 Not for Profit Organisations to
Work For.
“If you don’t invest in your people, your
organisation won’t perform to its full
potential.”
What was the impact?
Since starting their IIP journey, Five
Lamps has seen a number of benefits
including:

Improved employee consultation
on strategic and team objectives.

Better alignment of employee
feedback to corporate values,
Want to know more? Go to www.investorsinpeople.co.uk
or call us on 0300 303 3033.
“The team
understands
how our
overall
performance
and individual,
team and
organisational
objectives are
all linked”
Nichola Storr
Quality Manager